{"metadata":{"transaction_key":"deprecated","request_id":"01a0127e-cae4-7711-b1a9-e71c75677eb1","sha256":"921fa088f2fb4e6d0d08e2dbba339e03fa34dc3175d7a16f8af62372b4f1245b","created":"2026-08-18T01:31:36.565Z","duration":366.91193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":962,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1070,"output_tokens":1073},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1070,"output_tokens":36}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Yep. Hello? Yep. I can hear you. Mhmm. Okay. 815WP. Right? Yep. The price for w P is $2.40 x c s t. It okay. One sec. Okay. For the cost, if the purchase is above 500, you get delivery for free. Yeah. So the total cost won't be $7.20 x GST. Seven twenty x GST. Sorry. Come again? Yep. $72. So total comes in seven 90 one. One sec. Just checking in. Okay. Alright. We have got a lot stock. Where are you basing? Queensland. K. K. We can make it to $2.30. Yep. Final price would be $2.30, ma'am. 2 30. 08/15. Yep. 08/15. And there are other options as well. If you want, I can provide you mhmm. Right. So I'm saying, do you want me to send you over the pricing? Your drive from balance and move? Okay. Okay. So a few days back, I got this inquiry same inquiry from Balance and Move from Joe, you as well. You you it was you. Right? Yep. I have sent you over the details on your email. Yep. I have sent it to admin@balanceandmove.com. Admin from Tech Home Sales. Invoice. Okay. Alright. No worries. We'll share you right away the invoice. So once paid, do let me know so we'll proceed with the order. And also share me your best the address to be delivered and the best contact number. Yep. Alright. Yep. We have got Sydney. In Sydney, we have two units, and in Brisbane, we have three units. So, yep. Yep. It will be delivered within this week. No. Yep. Ross. Oh, okay. Yep. Sending you the invoice. No worries, sir. Thanks. Yes, ma'am.","confidence":0.98095703,"words":[{"word":"hello","start":0.16,"end":0.65999997,"confidence":0.935791,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03273822367191315},{"word":"yep","start":12.48,"end":12.855,"confidence":0.96972656,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.25338876247406006},{"word":"hello","start":25.414999,"end":25.914999,"confidence":0.75805664,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.019554514437913895},{"word":"yep","start":26.055,"end":26.375,"confidence":0.88793945,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0375288724899292},{"word":"i","start":26.375,"end":26.454998,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05001959949731827},{"word":"can","start":26.454998,"end":26.695,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05306029319763184},{"word":"hear","start":26.695,"end":26.855,"confidence":0.99902344,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.06020856648683548},{"word":"you","start":26.855,"end":27.27,"confidence":0.9609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.056936729699373245},{"word":"mhmm","start":32.95,"end":33.45,"confidence":0.928833,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.016817092895507812},{"word":"okay","start":37.190002,"end":37.690002,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06071462482213974},{"word":"815wp","start":46.405,"end":48.325,"confidence":0.9650608,"punctuated_word":"815WP.","sentiment":"neutral","sentiment_score":0.024371324107050896},{"word":"right","start":48.325,"end":48.825,"confidence":0.99853516,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.028766803443431858},{"word":"yep","start":52.885,"end":53.385,"confidence":0.86279297,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08511599153280258},{"word":"the","start":58.39,"end":58.63,"confidence":0.48657227,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0266610998660326},{"word":"price","start":58.63,"end":59.13,"confidence":0.98095703,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.05666591599583626},{"word":"for","start":59.59,"end":60.09,"confidence":0.9838867,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04506044462323189},{"word":"w","start":61.59,"end":61.91,"confidence":0.55078125,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.06027849763631821},{"word":"p","start":61.91,"end":62.15,"confidence":0.8339844,"punctuated_word":"P","sentiment":"neutral","sentiment_score":0.03417634218931198},{"word":"is","start":62.15,"end":62.39,"confidence":0.6904297,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02625201642513275},{"word":"$2.40","start":62.39,"end":63.03,"confidence":0.9328613,"punctuated_word":"$2.40","sentiment":"neutral","sentiment_score":0.04337334632873535},{"word":"x","start":63.03,"end":63.35,"confidence":0.9140625,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.03171996399760246},{"word":"c","start":63.35,"end":63.510002,"confidence":0.5332031,"punctuated_word":"c","sentiment":"neutral","sentiment_score":0.022746555507183075},{"word":"s","start":63.510002,"end":63.67,"confidence":0.92578125,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.018901130184531212},{"word":"t","start":63.67,"end":64.17,"confidence":0.67822266,"punctuated_word":"t.","sentiment":"neutral","sentiment_score":0.032935336232185364},{"word":"it","start":72.405,"end":72.905,"confidence":0.38012695,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.018286190927028656},{"word":"okay","start":75.365,"end":75.865,"confidence":0.99560547,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.07050253450870514},{"word":"one","start":76.405,"end":76.725,"confidence":0.99609375,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.04083946347236633},{"word":"sec","start":76.725,"end":77.225,"confidence":0.99658203,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.06988580524921417},{"word":"okay","start":89.71,"end":90.03,"confidence":0.7026367,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10588494688272476},{"word":"for","start":90.03,"end":90.53,"confidence":0.89453125,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.09220711886882782},{"word":"the","start":90.67,"end":90.909996,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11448853462934494},{"word":"cost","start":90.909996,"end":91.365,"confidence":0.9716797,"punctuated_word":"cost,","sentiment":"neutral","sentiment_score":0.11014047265052795},{"word":"if","start":91.525,"end":91.765,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15430299937725067},{"word":"the","start":91.765,"end":92.265,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1221884936094284},{"word":"purchase","start":92.325,"end":92.805,"confidence":0.99316406,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":0.09390232712030412},{"word":"is","start":92.805,"end":93.045,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1265750527381897},{"word":"above","start":93.045,"end":93.365,"confidence":0.79003906,"punctuated_word":"above","sentiment":"neutral","sentiment_score":0.15895406901836395},{"word":"500","start":93.365,"end":94.165,"confidence":0.97839355,"punctuated_word":"500,","sentiment":"neutral","sentiment_score":0.16921551525592804},{"word":"you","start":94.165,"end":94.405,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2058769166469574},{"word":"get","start":94.405,"end":94.645,"confidence":0.7763672,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.2038312554359436},{"word":"delivery","start":94.645,"end":95.045,"confidence":0.9716797,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.08490030467510223},{"word":"for","start":95.045,"end":95.204994,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19813913106918335},{"word":"free","start":95.204994,"end":95.704994,"confidence":0.99365234,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.1294109970331192},{"word":"yeah","start":98.965,"end":99.465,"confidence":0.8234863,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08172725141048431},{"word":"so","start":101.524994,"end":101.845,"confidence":0.70214844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0794195830821991},{"word":"the","start":101.845,"end":102.005,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07826513051986694},{"word":"total","start":102.005,"end":102.405,"confidence":1.0,"punctuated_word":"total","sentiment":"neutral","sentiment_score":0.10049476474523544},{"word":"cost","start":102.405,"end":102.645,"confidence":0.99316406,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":0.0948844701051712},{"word":"won't","start":102.645,"end":102.884995,"confidence":0.68359375,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.07577186822891235},{"word":"be","start":102.884995,"end":103.045,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04132954403758049},{"word":"$7.20","start":103.045,"end":103.604996,"confidence":0.9970703,"punctuated_word":"$7.20","sentiment":"neutral","sentiment_score":0.04039466381072998},{"word":"x","start":103.604996,"end":103.845,"confidence":0.5517578,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.025857703760266304},{"word":"gst","start":103.845,"end":104.345,"confidence":0.8515625,"punctuated_word":"GST.","sentiment":"neutral","sentiment_score":0.045109547674655914},{"word":"seven","start":108.14,"end":108.46,"confidence":0.71777344,"punctuated_word":"Seven","sentiment":"neutral","sentiment_score":0.01242978498339653},{"word":"twenty","start":108.46,"end":108.96,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.00693092867732048},{"word":"x","start":109.18,"end":109.68,"confidence":0.9970703,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.008479964919388294},{"word":"gst","start":109.74,"end":110.24,"confidence":0.9975586,"punctuated_word":"GST.","sentiment":"neutral","sentiment_score":0.02314984984695911},{"word":"sorry","start":117.9,"end":118.22,"confidence":0.8496094,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0672929435968399},{"word":"come","start":118.22,"end":118.46,"confidence":0.99902344,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":-0.07121451199054718},{"word":"again","start":118.46,"end":118.96,"confidence":0.8989258,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.05213981121778488},{"word":"yep","start":124.815,"end":125.315,"confidence":0.8852539,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.013129450380802156},{"word":"$72","start":129.295,"end":130.275,"confidence":0.91812134,"punctuated_word":"$72.","sentiment":"neutral","sentiment_score":0.004461162723600864},{"word":"so","start":131.455,"end":131.615,"confidence":0.85498047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.004117939621210098},{"word":"total","start":131.615,"end":132.015,"confidence":0.9658203,"punctuated_word":"total","sentiment":"neutral","sentiment_score":0.006102185696363449},{"word":"comes","start":132.015,"end":132.335,"confidence":0.97998047,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":0.009350422769784927},{"word":"in","start":132.335,"end":132.495,"confidence":0.94140625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.016019165515899658},{"word":"seven","start":132.495,"end":132.735,"confidence":0.97802734,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.015155605971813202},{"word":"90","start":132.735,"end":133.135,"confidence":0.6479492,"punctuated_word":"90","sentiment":"neutral","sentiment_score":0.017358217388391495},{"word":"one","start":133.135,"end":133.47,"confidence":0.79418945,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.006053034216165543},{"word":"one","start":134.91,"end":135.31,"confidence":0.99609375,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.004273144528269768},{"word":"sec","start":135.31,"end":135.81,"confidence":0.9970703,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.01462402194738388},{"word":"just","start":143.87,"end":144.11,"confidence":0.45874023,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.028222355991601944},{"word":"checking","start":144.11,"end":144.61,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.04322861135005951},{"word":"in","start":147.15,"end":147.65,"confidence":0.99609375,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.02998369373381138},{"word":"okay","start":147.87,"end":148.37,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.078603096306324},{"word":"alright","start":152.33499,"end":152.655,"confidence":0.9824219,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.11976955831050871},{"word":"we","start":152.655,"end":152.89499,"confidence":0.9970703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1181040108203888},{"word":"have","start":152.89499,"end":153.135,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12781502306461334},{"word":"got","start":153.135,"end":153.45499,"confidence":0.91845703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.13885198533535004},{"word":"a","start":153.45499,"end":153.61499,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13975317776203156},{"word":"lot","start":153.61499,"end":153.935,"confidence":0.94384766,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.10856916010379793},{"word":"stock","start":153.935,"end":154.25499,"confidence":0.7182617,"punctuated_word":"stock.","sentiment":"neutral","sentiment_score":0.07267579436302185},{"word":"where","start":154.25499,"end":154.495,"confidence":0.99609375,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":0.01943356916308403},{"word":"are","start":154.495,"end":154.655,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03526894003152847},{"word":"you","start":154.655,"end":154.97499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03340684622526169},{"word":"basing","start":154.97499,"end":155.47499,"confidence":0.7583008,"punctuated_word":"basing?","sentiment":"neutral","sentiment_score":0.04126877337694168},{"word":"queensland","start":159.61499,"end":160.11499,"confidence":0.7192383,"punctuated_word":"Queensland.","sentiment":"neutral","sentiment_score":0.0381305031478405},{"word":"k","start":161.135,"end":161.635,"confidence":0.8828125,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.03372893109917641},{"word":"k","start":164.84,"end":165.24,"confidence":0.9604492,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.04799814149737358},{"word":"we","start":165.24,"end":165.48,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.11141467839479446},{"word":"can","start":165.48,"end":165.98,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11770448088645936},{"word":"make","start":166.36,"end":166.68,"confidence":0.9873047,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.13023249804973602},{"word":"it","start":166.68,"end":166.92,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13347840309143066},{"word":"to","start":166.92,"end":167.42,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12550535798072815},{"word":"$2.30","start":168.76,"end":169.5,"confidence":0.99401855,"punctuated_word":"$2.30.","sentiment":"neutral","sentiment_score":0.13712498545646667},{"word":"yep","start":173.08,"end":173.56,"confidence":0.986084,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1101451963186264},{"word":"final","start":173.56,"end":173.88,"confidence":0.9370117,"punctuated_word":"Final","sentiment":"neutral","sentiment_score":0.09048989415168762},{"word":"price","start":173.88,"end":174.12,"confidence":0.8222656,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.08556962013244629},{"word":"would","start":174.12,"end":174.28,"confidence":0.8701172,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.09209118783473969},{"word":"be","start":174.28,"end":174.44,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07563894987106323},{"word":"$2.30","start":174.44,"end":175.0,"confidence":0.99243164,"punctuated_word":"$2.30,","sentiment":"neutral","sentiment_score":0.08085761219263077},{"word":"ma'am","start":175.0,"end":175.395,"confidence":0.95092773,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.05333361402153969},{"word":"2","start":175.395,"end":175.895,"confidence":0.34423828,"punctuated_word":"2","sentiment":"neutral","sentiment_score":-0.007497154176235199},{"word":"30","start":179.235,"end":179.735,"confidence":0.75390625,"punctuated_word":"30.","sentiment":"neutral","sentiment_score":0.02039833925664425},{"word":"08/15","start":185.475,"end":186.215,"confidence":0.85302734,"punctuated_word":"08/15.","sentiment":"neutral","sentiment_score":0.030850259587168697},{"word":"yep","start":186.27501,"end":186.77501,"confidence":0.9926758,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0857299193739891},{"word":"08/15","start":186.91501,"end":187.735,"confidence":0.98498535,"punctuated_word":"08/15.","sentiment":"neutral","sentiment_score":0.04933273419737816},{"word":"and","start":188.595,"end":188.755,"confidence":0.88720703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07852528989315033},{"word":"there","start":188.755,"end":188.99501,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.07129650563001633},{"word":"are","start":188.99501,"end":189.235,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06936931610107422},{"word":"other","start":189.235,"end":189.475,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.06236124038696289},{"word":"options","start":189.475,"end":189.955,"confidence":0.99902344,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.060962509363889694},{"word":"as","start":189.955,"end":190.195,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08572752773761749},{"word":"well","start":190.195,"end":190.695,"confidence":0.97436523,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.07265374809503555},{"word":"if","start":192.72,"end":193.04001,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.051546428352594376},{"word":"you","start":193.04001,"end":193.12001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013343642465770245},{"word":"want","start":193.12001,"end":193.36,"confidence":0.9875488,"punctuated_word":"want,","sentiment":"neutral","sentiment_score":0.006415404845029116},{"word":"i","start":193.36,"end":193.52,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004908849485218525},{"word":"can","start":193.52,"end":194.0,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01264265738427639},{"word":"provide","start":194.0,"end":194.5,"confidence":0.99121094,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.0018904302269220352},{"word":"you","start":194.56,"end":194.72,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018515489995479584},{"word":"mhmm","start":195.04001,"end":195.54001,"confidence":0.99780273,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.007859865203499794},{"word":"right","start":207.30501,"end":207.80501,"confidence":0.76293945,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.0985492616891861},{"word":"so","start":216.12001,"end":216.62001,"confidence":0.5239258,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0024564098566770554},{"word":"i'm","start":216.68001,"end":217.0,"confidence":0.7807617,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0003568846732378006},{"word":"saying","start":217.0,"end":217.24,"confidence":0.58361816,"punctuated_word":"saying,","sentiment":"neutral","sentiment_score":-0.0007891710847616196},{"word":"do","start":217.24,"end":217.48001,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.00433751568198204},{"word":"you","start":217.48001,"end":217.56,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0006320662796497345},{"word":"want","start":217.56,"end":217.72,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.0018605589866638184},{"word":"me","start":217.72,"end":217.8,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.009470146149396896},{"word":"to","start":217.8,"end":218.04001,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007899092510342598},{"word":"send","start":218.04001,"end":218.20001,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0028530973941087723},{"word":"you","start":218.20001,"end":218.36,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0016629565507173538},{"word":"over","start":218.36,"end":218.68001,"confidence":0.99902344,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.00804096832871437},{"word":"the","start":218.68001,"end":218.84001,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008829949423670769},{"word":"pricing","start":218.84001,"end":219.34001,"confidence":0.9975586,"punctuated_word":"pricing?","sentiment":"neutral","sentiment_score":0.01252856943756342},{"word":"your","start":228.20001,"end":228.6,"confidence":0.17907715,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.04304109141230583},{"word":"drive","start":228.6,"end":229.08,"confidence":0.3137207,"punctuated_word":"drive","sentiment":"neutral","sentiment_score":0.03391510248184204},{"word":"from","start":229.08,"end":229.32,"confidence":0.96435547,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04124624282121658},{"word":"balance","start":229.32,"end":229.72,"confidence":0.6928711,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":0.03993947058916092},{"word":"and","start":229.72,"end":229.96,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04329059273004532},{"word":"move","start":229.96,"end":230.415,"confidence":0.82543945,"punctuated_word":"move?","sentiment":"neutral","sentiment_score":0.03426574170589447},{"word":"okay","start":233.45499,"end":233.935,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0977255553007126},{"word":"okay","start":233.935,"end":234.435,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08703761547803879},{"word":"so","start":234.575,"end":235.075,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07841339707374573},{"word":"a","start":235.215,"end":235.375,"confidence":0.9658203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08575625717639923},{"word":"few","start":235.375,"end":235.61499,"confidence":0.9980469,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.08261017501354218},{"word":"days","start":235.61499,"end":235.935,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.06918995082378387},{"word":"back","start":235.935,"end":236.25499,"confidence":0.9682617,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":0.08290280401706696},{"word":"i","start":236.25499,"end":236.415,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0814865455031395},{"word":"got","start":236.415,"end":236.655,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.08139930665493011},{"word":"this","start":236.655,"end":236.97499,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06791775673627853},{"word":"inquiry","start":236.97499,"end":237.45499,"confidence":0.96533203,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.061144519597291946},{"word":"same","start":237.53499,"end":237.855,"confidence":0.99121094,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.06447185575962067},{"word":"inquiry","start":237.855,"end":238.355,"confidence":0.9770508,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.05772733688354492},{"word":"from","start":238.415,"end":238.655,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10137329995632172},{"word":"balance","start":238.655,"end":239.055,"confidence":0.97265625,"punctuated_word":"Balance","sentiment":"neutral","sentiment_score":0.10194765776395798},{"word":"and","start":239.055,"end":239.295,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13839957118034363},{"word":"move","start":239.295,"end":239.69499,"confidence":0.99902344,"punctuated_word":"Move","sentiment":"neutral","sentiment_score":0.15130029618740082},{"word":"from","start":239.69499,"end":240.19499,"confidence":0.9404297,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14958949387073517},{"word":"joe","start":241.215,"end":241.69499,"confidence":0.8808594,"punctuated_word":"Joe,","sentiment":"neutral","sentiment_score":0.12642313539981842},{"word":"you","start":241.69499,"end":241.935,"confidence":0.9526367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13878995180130005},{"word":"as","start":241.935,"end":242.17499,"confidence":0.90283203,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12946537137031555},{"word":"well","start":242.17499,"end":242.415,"confidence":0.82543945,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.09321552515029909},{"word":"you","start":242.415,"end":242.575,"confidence":0.9790039,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.08121996372938156},{"word":"you","start":242.575,"end":242.73499,"confidence":0.8676758,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08570960909128189},{"word":"it","start":242.81499,"end":242.97499,"confidence":0.96972656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08653535693883896},{"word":"was","start":242.97499,"end":243.295,"confidence":0.98535156,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0753607302904129},{"word":"you","start":243.295,"end":243.775,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.06581041216850281},{"word":"right","start":243.775,"end":244.275,"confidence":0.9904785,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.054168589413166046},{"word":"yep","start":248.53,"end":248.93,"confidence":0.94433594,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04687703773379326},{"word":"i","start":248.93,"end":249.09,"confidence":0.9707031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002500578761100769},{"word":"have","start":249.09,"end":249.25,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.012147370725870132},{"word":"sent","start":249.25,"end":249.48999,"confidence":0.9970703,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.008586488664150238},{"word":"you","start":249.48999,"end":249.73,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014940574765205383},{"word":"over","start":249.73,"end":250.04999,"confidence":0.95410156,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.014007221907377245},{"word":"the","start":250.04999,"end":250.54999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010113485157489777},{"word":"details","start":250.60999,"end":251.10999,"confidence":0.9375,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.021969284862279892},{"word":"on","start":251.65,"end":251.81,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02507895976305008},{"word":"your","start":251.81,"end":252.12999,"confidence":0.6010742,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02298236638307571},{"word":"email","start":252.12999,"end":252.62999,"confidence":0.99902344,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.012386921793222427},{"word":"yep","start":254.45,"end":254.95,"confidence":0.99365234,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.2377612590789795},{"word":"i","start":256.44998,"end":256.69,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32117441296577454},{"word":"have","start":256.69,"end":256.85,"confidence":0.99316406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.28033390641212463},{"word":"sent","start":256.85,"end":257.09,"confidence":0.93408203,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.2929372191429138},{"word":"it","start":257.09,"end":257.25,"confidence":0.9873047,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3392598330974579},{"word":"to","start":257.25,"end":257.65,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2537981867790222},{"word":"admin@balanceandmove.com","start":257.65,"end":260.265,"confidence":0.9334542,"punctuated_word":"admin@balanceandmove.com.","sentiment":"neutral","sentiment_score":-0.042153239250183105},{"word":"admin","start":265.14502,"end":265.64502,"confidence":0.93115234,"punctuated_word":"Admin","sentiment":"neutral","sentiment_score":-0.017947277054190636},{"word":"from","start":266.18503,"end":266.42502,"confidence":0.5883789,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0028143245726823807},{"word":"tech","start":266.42502,"end":266.665,"confidence":0.6870117,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.003862924873828888},{"word":"home","start":266.665,"end":266.90503,"confidence":0.68896484,"punctuated_word":"Home","sentiment":"neutral","sentiment_score":-0.008840756490826607},{"word":"sales","start":266.90503,"end":267.40503,"confidence":0.83862305,"punctuated_word":"Sales.","sentiment":"neutral","sentiment_score":-0.007655088789761066},{"word":"invoice","start":285.73502,"end":286.23502,"confidence":0.9894206,"punctuated_word":"Invoice.","sentiment":"neutral","sentiment_score":0.04594174027442932},{"word":"okay","start":286.45502,"end":286.855,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09458112716674805},{"word":"alright","start":286.855,"end":287.355,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1550644487142563},{"word":"no","start":287.655,"end":287.89502,"confidence":0.7636719,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.20912520587444303},{"word":"worries","start":287.89502,"end":288.295,"confidence":0.9926758,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.251339316368103},{"word":"we'll","start":288.295,"end":288.61502,"confidence":0.97998047,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.285539835691452},{"word":"share","start":288.61502,"end":288.93503,"confidence":0.96240234,"punctuated_word":"share","sentiment":"neutral","sentiment_score":0.3147522509098053},{"word":"you","start":288.93503,"end":289.015,"confidence":0.9350586,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.285464882850647},{"word":"right","start":289.015,"end":289.255,"confidence":0.98095703,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.3196953237056732},{"word":"away","start":289.255,"end":289.49503,"confidence":0.77441406,"punctuated_word":"away","sentiment":"neutral","sentiment_score":0.23278236389160156},{"word":"the","start":289.49503,"end":289.655,"confidence":0.94921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.26175427436828613},{"word":"invoice","start":289.655,"end":290.155,"confidence":0.99560547,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.22359488904476169},{"word":"so","start":290.535,"end":290.855,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2549741864204407},{"word":"once","start":290.855,"end":291.17502,"confidence":0.9873047,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.23001086711883545},{"word":"paid","start":291.17502,"end":291.655,"confidence":0.9926758,"punctuated_word":"paid,","sentiment":"neutral","sentiment_score":0.24516575038433075},{"word":"do","start":291.655,"end":291.815,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.25370854139328003},{"word":"let","start":291.815,"end":292.05502,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.2908491790294647},{"word":"me","start":292.05502,"end":292.135,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2992439270019531},{"word":"know","start":292.135,"end":292.295,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.28029268980026245},{"word":"so","start":292.295,"end":292.535,"confidence":0.65722656,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2994641959667206},{"word":"we'll","start":292.535,"end":292.695,"confidence":0.9206543,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.304029256105423},{"word":"proceed","start":292.695,"end":293.015,"confidence":0.9980469,"punctuated_word":"proceed","sentiment":"positive","sentiment_score":0.362787127494812},{"word":"with","start":293.015,"end":293.255,"confidence":0.9980469,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3637335896492005},{"word":"the","start":293.255,"end":293.415,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3623154163360596},{"word":"order","start":293.415,"end":293.73502,"confidence":0.83740234,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":0.2955383062362671},{"word":"and","start":293.73502,"end":293.89502,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.20735765993595123},{"word":"also","start":293.89502,"end":294.21503,"confidence":0.68896484,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.18817228078842163},{"word":"share","start":294.21503,"end":294.45502,"confidence":0.5913086,"punctuated_word":"share","sentiment":"neutral","sentiment_score":0.2553052008152008},{"word":"me","start":294.45502,"end":294.61502,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.22299949824810028},{"word":"your","start":294.61502,"end":295.11502,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.22582678496837616},{"word":"best","start":295.17502,"end":295.67502,"confidence":0.98291016,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.2047000527381897},{"word":"the","start":296.695,"end":296.935,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23502036929130551},{"word":"address","start":296.935,"end":297.255,"confidence":0.99609375,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.1915526986122131},{"word":"to","start":297.255,"end":297.49503,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2171269953250885},{"word":"be","start":297.49503,"end":297.575,"confidence":0.96875,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.19545061886310575},{"word":"delivered","start":297.575,"end":297.975,"confidence":0.7265625,"punctuated_word":"delivered","sentiment":"neutral","sentiment_score":0.20837566256523132},{"word":"and","start":297.975,"end":298.21503,"confidence":0.96972656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.21013131737709043},{"word":"the","start":298.21503,"end":298.295,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20830853283405304},{"word":"best","start":298.295,"end":298.535,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.17341771721839905},{"word":"contact","start":298.535,"end":298.935,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.15588589012622833},{"word":"number","start":298.935,"end":299.435,"confidence":0.9970703,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.19092416763305664},{"word":"yep","start":299.52,"end":300.02,"confidence":0.8937988,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2015339732170105},{"word":"alright","start":308.96,"end":309.46,"confidence":0.7524414,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10432343930006029},{"word":"yep","start":309.75998,"end":310.25998,"confidence":0.9597168,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06621439754962921},{"word":"we","start":318.775,"end":319.01498,"confidence":0.83740234,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.02135530859231949},{"word":"have","start":319.01498,"end":319.335,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.018568430095911023},{"word":"got","start":319.335,"end":319.835,"confidence":0.9248047,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.015954315662384033},{"word":"sydney","start":321.57498,"end":322.07498,"confidence":0.7993164,"punctuated_word":"Sydney.","sentiment":"neutral","sentiment_score":0.024795427918434143},{"word":"in","start":322.29498,"end":322.53497,"confidence":0.99609375,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.03252357989549637},{"word":"sydney","start":322.53497,"end":322.935,"confidence":0.9597168,"punctuated_word":"Sydney,","sentiment":"neutral","sentiment_score":0.04293224960565567},{"word":"we","start":322.935,"end":323.095,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06243451684713363},{"word":"have","start":323.095,"end":323.335,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04588541388511658},{"word":"two","start":323.335,"end":323.57498,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.04231295734643936},{"word":"units","start":323.57498,"end":324.07498,"confidence":0.7668457,"punctuated_word":"units,","sentiment":"neutral","sentiment_score":0.0398530438542366},{"word":"and","start":325.175,"end":325.41498,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02789720334112644},{"word":"in","start":325.41498,"end":325.57498,"confidence":0.9873047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02640349790453911},{"word":"brisbane","start":325.57498,"end":326.07498,"confidence":0.9484863,"punctuated_word":"Brisbane,","sentiment":"neutral","sentiment_score":0.03741135075688362},{"word":"we","start":326.13498,"end":326.29498,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1051720529794693},{"word":"have","start":326.29498,"end":326.615,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08217009902000427},{"word":"three","start":326.615,"end":326.85498,"confidence":0.7602539,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.07537992298603058},{"word":"units","start":326.85498,"end":327.335,"confidence":0.9313965,"punctuated_word":"units.","sentiment":"neutral","sentiment_score":0.09584075212478638},{"word":"so","start":327.335,"end":327.835,"confidence":0.829834,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.13531264662742615},{"word":"yep","start":328.35,"end":328.85,"confidence":0.9264323,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.1540473848581314},{"word":"yep","start":336.35,"end":336.66998,"confidence":0.91674805,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09157958626747131},{"word":"it","start":336.66998,"end":336.83,"confidence":0.9970703,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.15433993935585022},{"word":"will","start":336.83,"end":337.07,"confidence":0.9941406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1559387892484665},{"word":"be","start":337.07,"end":337.15,"confidence":0.9921875,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.14309297502040863},{"word":"delivered","start":337.15,"end":337.55,"confidence":0.99121094,"punctuated_word":"delivered","sentiment":"neutral","sentiment_score":0.08780373632907867},{"word":"within","start":337.55,"end":337.87,"confidence":0.9819336,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.1478240191936493},{"word":"this","start":337.87,"end":338.11,"confidence":0.9550781,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.12002044916152954},{"word":"week","start":338.11,"end":338.61,"confidence":0.9226074,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.08767296373844147},{"word":"no","start":341.22998,"end":341.72998,"confidence":0.8378906,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05041756480932236},{"word":"yep","start":341.87,"end":342.37,"confidence":0.9848633,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03424198552966118},{"word":"ross","start":353.085,"end":353.32498,"confidence":0.61834717,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.08037245273590088},{"word":"oh","start":353.32498,"end":353.405,"confidence":0.7546387,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07018323242664337},{"word":"okay","start":353.405,"end":353.905,"confidence":0.9970703,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.06086440756917},{"word":"yep","start":355.565,"end":355.88498,"confidence":0.87280273,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02858755365014076},{"word":"sending","start":355.88498,"end":356.205,"confidence":0.71777344,"punctuated_word":"Sending","sentiment":"neutral","sentiment_score":0.026252945885062218},{"word":"you","start":356.205,"end":356.285,"confidence":0.48632812,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010904308408498764},{"word":"the","start":356.285,"end":356.445,"confidence":0.91015625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004878456704318523},{"word":"invoice","start":356.445,"end":356.945,"confidence":0.9885254,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.016287554055452347},{"word":"no","start":358.33002,"end":358.49002,"confidence":0.93847656,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08956161141395569},{"word":"worries","start":358.49002,"end":358.99002,"confidence":0.9091797,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.1011262834072113},{"word":"sir","start":359.45,"end":359.93002,"confidence":0.9885254,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.20594105124473572},{"word":"thanks","start":359.93002,"end":360.43002,"confidence":0.8508301,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4521310031414032},{"word":"yes","start":361.05002,"end":361.37003,"confidence":0.5460205,"punctuated_word":"Yes,","sentiment":"positive","sentiment_score":0.6021119952201843},{"word":"ma'am","start":361.37003,"end":361.87003,"confidence":0.9152832,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.594994068145752}],"paragraphs":{"transcript":"\nHello? Yep. Hello? Yep. I can hear you.\n\nMhmm. Okay. 815WP. Right? Yep.\n\nThe price for w P is $2.40 x c s t. It okay. One sec. Okay. For the cost, if the purchase is above 500, you get delivery for free.\n\nYeah. So the total cost won't be $7.20 x GST. Seven twenty x GST. Sorry. Come again?\n\nYep. $72. So total comes in seven 90 one. One sec. Just checking in.\n\nOkay. Alright. We have got a lot stock. Where are you basing? Queensland.\n\nK. K. We can make it to $2.30. Yep. Final price would be $2.30, ma'am.\n\n2 30. 08/15. Yep. 08/15. And there are other options as well.\n\nIf you want, I can provide you mhmm. Right. So I'm saying, do you want me to send you over the pricing? Your drive from balance and move? Okay.\n\nOkay. So a few days back, I got this inquiry same inquiry from Balance and Move from Joe, you as well. You you it was you. Right? Yep.\n\nI have sent you over the details on your email. Yep. I have sent it to admin@balanceandmove.com. Admin from Tech Home Sales. Invoice.\n\nOkay. Alright. No worries. We'll share you right away the invoice. So once paid, do let me know so we'll proceed with the order.\n\nAnd also share me your best the address to be delivered and the best contact number. Yep. Alright. Yep. We have got Sydney.\n\nIn Sydney, we have two units, and in Brisbane, we have three units. So, yep. Yep. It will be delivered within this week. No.\n\nYep. Ross. Oh, okay. Yep. Sending you the invoice.\n\nNo worries, sir. Thanks. Yes, ma'am.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.03273822367191315},{"text":"Yep.","start":12.48,"end":12.855,"sentiment":"neutral","sentiment_score":0.25338876247406006},{"text":"Hello?","start":25.414999,"end":25.914999,"sentiment":"neutral","sentiment_score":0.019554514437913895},{"text":"Yep.","start":26.055,"end":26.375,"sentiment":"neutral","sentiment_score":0.0375288724899292},{"text":"I can hear you.","start":26.375,"end":27.27,"sentiment":"neutral","sentiment_score":0.05505629722028971}],"sentiment":"neutral","sentiment_score":0.07042944524437189,"num_words":8,"start":0.16,"end":27.27},{"sentences":[{"text":"Mhmm.","start":32.95,"end":33.45,"sentiment":"neutral","sentiment_score":0.016817092895507812},{"text":"Okay.","start":37.190002,"end":37.690002,"sentiment":"neutral","sentiment_score":0.06071462482213974},{"text":"815WP.","start":46.405,"end":48.325,"sentiment":"neutral","sentiment_score":0.024371324107050896},{"text":"Right?","start":48.325,"end":48.825,"sentiment":"neutral","sentiment_score":0.028766803443431858},{"text":"Yep.","start":52.885,"end":53.385,"sentiment":"neutral","sentiment_score":0.08511599153280258}],"sentiment":"neutral","sentiment_score":0.04315716736018658,"num_words":5,"start":32.95,"end":53.385},{"sentences":[{"text":"The price for w P is $2.40 x c s t.","start":58.39,"end":64.17,"sentiment":"neutral","sentiment_score":0.03625187718055465},{"text":"It okay.","start":72.405,"end":75.865,"sentiment":"neutral","sentiment_score":0.0443943627178669},{"text":"One sec.","start":76.405,"end":77.225,"sentiment":"neutral","sentiment_score":0.05536263436079025},{"text":"Okay.","start":89.71,"end":90.03,"sentiment":"neutral","sentiment_score":0.10588494688272476},{"text":"For the cost, if the purchase is above 500, you get delivery for free.","start":90.03,"end":95.704994,"sentiment":"neutral","sentiment_score":0.14029522772346223}],"sentiment":"neutral","sentiment_score":0.08894342593848706,"num_words":30,"start":58.39,"end":95.704994},{"sentences":[{"text":"Yeah.","start":98.965,"end":99.465,"sentiment":"neutral","sentiment_score":0.08172725141048431},{"text":"So the total cost won't be $7.20 x GST.","start":101.524994,"end":104.345,"sentiment":"neutral","sentiment_score":0.06461414177384642},{"text":"Seven twenty x GST.","start":108.14,"end":110.24,"sentiment":"neutral","sentiment_score":0.012747632106766105},{"text":"Sorry.","start":117.9,"end":118.22,"sentiment":"neutral","sentiment_score":-0.0672929435968399},{"text":"Come again?","start":118.22,"end":118.96,"sentiment":"neutral","sentiment_score":-0.06167716160416603}],"sentiment":"neutral","sentiment_score":0.030799869940999675,"num_words":17,"start":98.965,"end":118.96},{"sentences":[{"text":"Yep.","start":124.815,"end":125.315,"sentiment":"neutral","sentiment_score":0.013129450380802156},{"text":"$72.","start":129.295,"end":130.275,"sentiment":"neutral","sentiment_score":0.004461162723600864},{"text":"So total comes in seven 90 one.","start":131.455,"end":133.47,"sentiment":"neutral","sentiment_score":0.007687803357839584},{"text":"One sec.","start":134.91,"end":135.81,"sentiment":"neutral","sentiment_score":0.005175438709557056},{"text":"Just checking in.","start":143.87,"end":147.65,"sentiment":"neutral","sentiment_score":0.03381155369182428}],"sentiment":"neutral","sentiment_score":0.013085055364561933,"num_words":14,"start":124.815,"end":147.65},{"sentences":[{"text":"Okay.","start":147.87,"end":148.37,"sentiment":"neutral","sentiment_score":0.078603096306324},{"text":"Alright.","start":152.33499,"end":152.655,"sentiment":"neutral","sentiment_score":0.11976955831050871},{"text":"We have got a lot stock.","start":152.655,"end":154.25499,"sentiment":"neutral","sentiment_score":0.11762819190820058},{"text":"Where are you basing?","start":154.25499,"end":155.47499,"sentiment":"neutral","sentiment_score":0.03234453219920397},{"text":"Queensland.","start":159.61499,"end":160.11499,"sentiment":"neutral","sentiment_score":0.0381305031478405}],"sentiment":"neutral","sentiment_score":0.08243464907774559,"num_words":13,"start":147.87,"end":160.11499},{"sentences":[{"text":"K.","start":161.135,"end":161.635,"sentiment":"neutral","sentiment_score":0.03372893109917641},{"text":"K.","start":164.84,"end":165.24,"sentiment":"neutral","sentiment_score":0.04799814149737358},{"text":"We can make it to $2.30.","start":165.24,"end":169.5,"sentiment":"neutral","sentiment_score":0.1259100673099359},{"text":"Yep.","start":173.08,"end":173.56,"sentiment":"neutral","sentiment_score":0.1101451963186264},{"text":"Final price would be $2.30, ma'am.","start":173.56,"end":175.395,"sentiment":"neutral","sentiment_score":0.07966347970068455}],"sentiment":"neutral","sentiment_score":0.09502090339859327,"num_words":15,"start":161.135,"end":175.395},{"sentences":[{"text":"2 30.","start":175.395,"end":179.735,"sentiment":"neutral","sentiment_score":0.006450592540204525},{"text":"08/15.","start":185.475,"end":186.215,"sentiment":"neutral","sentiment_score":0.030850259587168697},{"text":"Yep.","start":186.27501,"end":186.77501,"sentiment":"neutral","sentiment_score":0.0857299193739891},{"text":"08/15.","start":186.91501,"end":187.735,"sentiment":"neutral","sentiment_score":0.04933273419737816},{"text":"And there are other options as well.","start":188.595,"end":190.695,"sentiment":"neutral","sentiment_score":0.07155659102967807}],"sentiment":"neutral","sentiment_score":0.05664251962055763,"num_words":12,"start":175.395,"end":190.695},{"sentences":[{"text":"If you want, I can provide you mhmm.","start":192.72,"end":195.54001,"sentiment":"neutral","sentiment_score":0.004413235292304307},{"text":"Right.","start":207.30501,"end":207.80501,"sentiment":"neutral","sentiment_score":-0.0985492616891861},{"text":"So I'm saying, do you want me to send you over the pricing?","start":216.12001,"end":219.34001,"sentiment":"neutral","sentiment_score":0.0029838763607236054},{"text":"Your drive from balance and move?","start":228.20001,"end":230.415,"sentiment":"neutral","sentiment_score":0.03928304029007753},{"text":"Okay.","start":233.45499,"end":233.935,"sentiment":"neutral","sentiment_score":0.0977255553007126}],"sentiment":"neutral","sentiment_score":0.010654165875166655,"num_words":29,"start":192.72,"end":233.935},{"sentences":[{"text":"Okay.","start":233.935,"end":234.435,"sentiment":"neutral","sentiment_score":0.08703761547803879},{"text":"So a few days back, I got this inquiry same inquiry from Balance and Move from Joe, you as well.","start":234.575,"end":242.415,"sentiment":"neutral","sentiment_score":0.09717621039599181},{"text":"You you it was you.","start":242.415,"end":243.775,"sentiment":"neutral","sentiment_score":0.07892721444368363},{"text":"Right?","start":243.775,"end":244.275,"sentiment":"neutral","sentiment_score":0.054168589413166046},{"text":"Yep.","start":248.53,"end":248.93,"sentiment":"neutral","sentiment_score":0.04687703773379326}],"sentiment":"neutral","sentiment_score":0.09022298295583044,"num_words":28,"start":233.935,"end":248.93},{"sentences":[{"text":"I have sent you over the details on your email.","start":248.93,"end":252.62999,"sentiment":"neutral","sentiment_score":0.012754027545452119},{"text":"Yep.","start":254.45,"end":254.95,"sentiment":"neutral","sentiment_score":-0.2377612590789795},{"text":"I have sent it to admin@balanceandmove.com.","start":256.44998,"end":260.265,"sentiment":"neutral","sentiment_score":-0.2549427996079127},{"text":"Admin from Tech Home Sales.","start":265.14502,"end":267.40503,"sentiment":"neutral","sentiment_score":-0.00667890440672636},{"text":"Invoice.","start":285.73502,"end":286.23502,"sentiment":"neutral","sentiment_score":0.04594174027442932}],"sentiment":"neutral","sentiment_score":-0.07075350274048421,"num_words":23,"start":248.93,"end":286.23502},{"sentences":[{"text":"Okay.","start":286.45502,"end":286.855,"sentiment":"neutral","sentiment_score":0.09458112716674805},{"text":"Alright.","start":286.855,"end":287.355,"sentiment":"neutral","sentiment_score":0.1550644487142563},{"text":"No worries.","start":287.655,"end":288.295,"sentiment":"neutral","sentiment_score":0.23023226112127304},{"text":"We'll share you right away the invoice.","start":288.295,"end":290.155,"sentiment":"neutral","sentiment_score":0.27479768863746096},{"text":"So once paid, do let me know so we'll proceed with the order.","start":290.535,"end":293.73502,"sentiment":"neutral","sentiment_score":0.2955471563797731}],"sentiment":"neutral","sentiment_score":0.2698252896467845,"num_words":24,"start":286.45502,"end":293.73502},{"sentences":[{"text":"And also share me your best the address to be delivered and the best contact number.","start":293.73502,"end":299.435,"sentiment":"neutral","sentiment_score":0.20565971545875072},{"text":"Yep.","start":299.52,"end":300.02,"sentiment":"neutral","sentiment_score":0.2015339732170105},{"text":"Alright.","start":308.96,"end":309.46,"sentiment":"neutral","sentiment_score":0.10432343930006029},{"text":"Yep.","start":309.75998,"end":310.25998,"sentiment":"neutral","sentiment_score":0.06621439754962921},{"text":"We have got Sydney.","start":318.775,"end":322.07498,"sentiment":"neutral","sentiment_score":0.020168370567262173}],"sentiment":"neutral","sentiment_score":0.16275220607285915,"num_words":23,"start":293.73502,"end":322.07498},{"sentences":[{"text":"In Sydney, we have two units, and in Brisbane, we have three units.","start":322.29498,"end":327.335,"sentiment":"neutral","sentiment_score":0.0550935877343783},{"text":"So, yep.","start":327.335,"end":328.85,"sentiment":"neutral","sentiment_score":0.14468001574277878},{"text":"Yep.","start":336.35,"end":336.66998,"sentiment":"neutral","sentiment_score":0.09157958626747131},{"text":"It will be delivered within this week.","start":336.66998,"end":338.61,"sentiment":"neutral","sentiment_score":0.12809898172106063},{"text":"No.","start":341.22998,"end":341.72998,"sentiment":"neutral","sentiment_score":-0.05041756480932236}],"sentiment":"neutral","sentiment_score":0.08097631523075204,"num_words":24,"start":322.29498,"end":341.72998},{"sentences":[{"text":"Yep.","start":341.87,"end":342.37,"sentiment":"neutral","sentiment_score":0.03424198552966118},{"text":"Ross.","start":353.085,"end":353.32498,"sentiment":"neutral","sentiment_score":0.08037245273590088},{"text":"Oh, okay.","start":353.32498,"end":353.905,"sentiment":"neutral","sentiment_score":0.06552381999790668},{"text":"Yep.","start":355.565,"end":355.88498,"sentiment":"neutral","sentiment_score":0.02858755365014076},{"text":"Sending you the invoice.","start":355.88498,"end":356.945,"sentiment":"neutral","sentiment_score":0.014580816263332963}],"sentiment":"neutral","sentiment_score":0.03695254410720534,"num_words":9,"start":341.87,"end":356.945},{"sentences":[{"text":"No worries, sir.","start":358.33002,"end":359.93002,"sentiment":"neutral","sentiment_score":0.13220964868863425},{"text":"Thanks.","start":359.93002,"end":360.43002,"sentiment":"positive","sentiment_score":0.4521310031414032},{"text":"Yes, ma'am.","start":361.05002,"end":361.87003,"sentiment":"positive","sentiment_score":0.5985530316829681}],"sentiment":"positive","sentiment_score":0.34097766876220703,"num_words":6,"start":358.33002,"end":361.87003}]}}]},{"alternatives":[{"transcript":"Hi. This is Jo from the transfer service. I have Josie from Balance and Move after a quote for an IP phone. Can I transfer him through? Thank you. Hold the line. Hello? Can you hear me? Look. I was just looking at the Snorm IP phone. I was looking at D815WB. Just wanted to know what's the best you can do on it. Looking at three units in Queensland. W B, B For Bravo. Yep. What would it cost for three units, including delivery to yeah. Postcode 4350. Okay. $7.20 8. Yep. 72 plus GST, which would GST would be what? 72? The GST would be $72, is it? Is that the best you can do? Or Yep. Is that the best you can do for three units? Queensland. That's it. Is it? Okay. Now just double checking. That's the new model, w b, the new model which came out earlier this year, isn't it? 2026 model, Yep. Yep. But this yep. But this one just double checking. This one was released earlier this year, isn't it? 815W B. It is, isn't it? It's not W, it's WB, isn't it? Right. Okay. Yes. If if it would be yeah. It would be great. If you could just send me a quote, then I can just pay off the quote. Just confirm everything and pay off the quote. Yes. That's the one. Yes. Yes. I think I I did talk to you last week. Really? No. I don't have it. I haven't got it. From what what what email did you send it from? T e c s. Let me see if I've got it. Yes. I do have got an email from you. Can you just send me one as a, like, a quote so I can just pay for it now and then we we can go ahead with it? I'll just send you a reply email with my, you know, the name, address, and and the, yeah, and the contact number. Do you think you'd be shipping from you'd be shipping from where would you be shipping this from? From Queensland? Or Okay. So I can expect to have it delivered this week, isn't it? Okay. No worries. Thank you. I'll I'll just send them. And am I your name is Rosa, is it? Yeah. Okay. No worries, Rosa. I'll I'll reply and email you with the details required for the quote or invoice, however you're gonna call it, and I'll pay based on it. And yeah. Okay. Thank you. Thank you. Bye.","confidence":0.9951172,"words":[{"word":"hi","start":3.9199998,"end":4.24,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10609634220600128},{"word":"this","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.11506754904985428},{"word":"is","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12054375559091568},{"word":"jo","start":4.56,"end":4.7999997,"confidence":0.60498047,"punctuated_word":"Jo","sentiment":"neutral","sentiment_score":0.1644538938999176},{"word":"from","start":4.7999997,"end":5.04,"confidence":0.9941406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17907047271728516},{"word":"the","start":5.04,"end":5.12,"confidence":0.8925781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1777667999267578},{"word":"transfer","start":5.12,"end":5.52,"confidence":0.87060547,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.18387813866138455},{"word":"service","start":5.52,"end":5.92,"confidence":0.99902344,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.13467302918434143},{"word":"i","start":5.92,"end":6.08,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1459997445344925},{"word":"have","start":6.08,"end":6.56,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13664545118808746},{"word":"josie","start":6.56,"end":7.06,"confidence":0.97387695,"punctuated_word":"Josie","sentiment":"neutral","sentiment_score":0.1588066816329956},{"word":"from","start":7.44,"end":7.7599998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.21789394319057465},{"word":"balance","start":7.7599998,"end":8.16,"confidence":0.5131836,"punctuated_word":"Balance","sentiment":"neutral","sentiment_score":0.19777825474739075},{"word":"and","start":8.16,"end":8.32,"confidence":0.9633789,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2068989872932434},{"word":"move","start":8.32,"end":8.639999,"confidence":0.99902344,"punctuated_word":"Move","sentiment":"neutral","sentiment_score":0.18730589747428897},{"word":"after","start":8.639999,"end":8.96,"confidence":0.98535156,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.15407976508140564},{"word":"a","start":8.96,"end":9.04,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1600237488746643},{"word":"quote","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.10383374243974686},{"word":"for","start":9.28,"end":9.44,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12899181246757507},{"word":"an","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.12175926566123962},{"word":"ip","start":9.679999,"end":9.92,"confidence":0.9970703,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.10027044266462326},{"word":"phone","start":9.92,"end":10.16,"confidence":0.9975586,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.09552396088838576},{"word":"can","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.1454976499080658},{"word":"i","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15985903143882751},{"word":"transfer","start":10.48,"end":10.88,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.15811650454998016},{"word":"him","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.1410338133573532},{"word":"through","start":11.12,"end":11.62,"confidence":1.0,"punctuated_word":"through?","sentiment":"neutral","sentiment_score":0.1240035817027092},{"word":"thank","start":12.96,"end":13.2,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5814929604530334},{"word":"you","start":13.2,"end":13.44,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4569681882858277},{"word":"hold","start":13.44,"end":13.599999,"confidence":1.0,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.234248548746109},{"word":"the","start":13.599999,"end":13.759999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.185921773314476},{"word":"line","start":13.759999,"end":14.259999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.2665529251098633},{"word":"hello","start":23.875,"end":24.275,"confidence":0.76000977,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.029696421697735783},{"word":"can","start":24.275,"end":24.515,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.008746527135372162},{"word":"you","start":24.515,"end":24.595,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005627259612083435},{"word":"hear","start":24.595,"end":24.755,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.025468744337558743},{"word":"me","start":24.755,"end":25.255,"confidence":0.99853516,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.0270063653588295},{"word":"look","start":28.47,"end":28.59,"confidence":0.6623535,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.03840157389640808},{"word":"i","start":28.59,"end":28.71,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022443238645792007},{"word":"was","start":28.71,"end":28.949999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.01512446254491806},{"word":"just","start":28.949999,"end":29.189999,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.022737614810466766},{"word":"looking","start":29.189999,"end":29.43,"confidence":0.99902344,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.0171546321362257},{"word":"at","start":29.43,"end":29.93,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.025488007813692093},{"word":"the","start":30.07,"end":30.31,"confidence":0.8574219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03332144021987915},{"word":"snorm","start":30.31,"end":30.81,"confidence":0.7019043,"punctuated_word":"Snorm","sentiment":"neutral","sentiment_score":0.021370699629187584},{"word":"ip","start":30.949999,"end":31.349998,"confidence":0.9838867,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.04142198339104653},{"word":"phone","start":31.349998,"end":31.849998,"confidence":0.97802734,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.02556578069925308},{"word":"i","start":32.309998,"end":32.39,"confidence":0.7553711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012991763651371002},{"word":"was","start":32.39,"end":32.55,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0074663907289505005},{"word":"looking","start":32.55,"end":32.87,"confidence":0.99902344,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.011410685256123545},{"word":"at","start":32.87,"end":33.11,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.00875205546617508},{"word":"d815wb","start":33.11,"end":35.77,"confidence":0.96726483,"punctuated_word":"D815WB.","sentiment":"neutral","sentiment_score":0.011696597561240196},{"word":"just","start":39.989998,"end":40.23,"confidence":0.90234375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.043931104242801666},{"word":"wanted","start":40.23,"end":40.47,"confidence":0.53271484,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.018759094178676605},{"word":"to","start":40.47,"end":40.629997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028697222471237183},{"word":"know","start":40.629997,"end":40.79,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.036017850041389465},{"word":"what's","start":40.79,"end":41.03,"confidence":0.9433594,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.02254987508058548},{"word":"the","start":41.03,"end":41.11,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01318150758743286},{"word":"best","start":41.11,"end":41.35,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.016819074749946594},{"word":"you","start":41.35,"end":41.51,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09009676426649094},{"word":"can","start":41.51,"end":41.67,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06578725576400757},{"word":"do","start":41.67,"end":41.829998,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03082321584224701},{"word":"on","start":41.829998,"end":41.989998,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08369766920804977},{"word":"it","start":41.989998,"end":42.15,"confidence":0.80737305,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0822601318359375},{"word":"looking","start":42.15,"end":42.47,"confidence":0.97314453,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.015262078493833542},{"word":"at","start":42.47,"end":42.55,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.02126231789588928},{"word":"three","start":42.55,"end":42.79,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.030425669625401497},{"word":"units","start":42.79,"end":43.275,"confidence":0.9770508,"punctuated_word":"units","sentiment":"neutral","sentiment_score":0.023546434938907623},{"word":"in","start":43.275,"end":43.755,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.024969063699245453},{"word":"queensland","start":43.755,"end":44.255,"confidence":0.99072266,"punctuated_word":"Queensland.","sentiment":"neutral","sentiment_score":0.05305309593677521},{"word":"w","start":49.755,"end":50.255,"confidence":0.9248047,"punctuated_word":"W","sentiment":"neutral","sentiment_score":0.012192325666546822},{"word":"b","start":50.475002,"end":50.875,"confidence":0.8666992,"punctuated_word":"B,","sentiment":"neutral","sentiment_score":0.013611340895295145},{"word":"b","start":50.875,"end":51.035,"confidence":0.9892578,"punctuated_word":"B","sentiment":"neutral","sentiment_score":0.019076135009527206},{"word":"for","start":51.035,"end":51.275,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.02384829893708229},{"word":"bravo","start":51.275,"end":51.775,"confidence":0.95133466,"punctuated_word":"Bravo.","sentiment":"neutral","sentiment_score":0.049613166600465775},{"word":"yep","start":65.29,"end":65.61,"confidence":0.8215332,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.078688845038414},{"word":"what","start":65.61,"end":65.85,"confidence":0.9941406,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.028827011585235596},{"word":"would","start":65.85,"end":66.09,"confidence":0.9770508,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06490878760814667},{"word":"it","start":66.09,"end":66.25,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0684492290019989},{"word":"cost","start":66.25,"end":66.75,"confidence":0.9980469,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":0.06555157154798508},{"word":"for","start":67.53,"end":68.009995,"confidence":0.6699219,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06464704126119614},{"word":"three","start":68.009995,"end":68.25,"confidence":0.9921875,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.03484231233596802},{"word":"units","start":68.25,"end":68.75,"confidence":0.77441406,"punctuated_word":"units,","sentiment":"neutral","sentiment_score":0.03980643302202225},{"word":"including","start":69.045,"end":69.365,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.06134306266903877},{"word":"delivery","start":69.365,"end":69.765,"confidence":0.9921875,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.022175103425979618},{"word":"to","start":69.765,"end":70.005,"confidence":0.9404297,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03177168220281601},{"word":"yeah","start":71.365,"end":71.865,"confidence":0.904541,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.05011041462421417},{"word":"postcode","start":72.005,"end":72.505,"confidence":0.75097656,"punctuated_word":"Postcode","sentiment":"neutral","sentiment_score":0.013717792928218842},{"word":"4350","start":72.645,"end":73.865,"confidence":0.9544678,"punctuated_word":"4350.","sentiment":"neutral","sentiment_score":0.030268367379903793},{"word":"okay","start":97.5,"end":97.875,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08852460980415344},{"word":"$7.20","start":105.795,"end":106.775,"confidence":0.9838867,"punctuated_word":"$7.20","sentiment":"neutral","sentiment_score":0.02087360247969627},{"word":"8","start":112.595,"end":112.755,"confidence":0.9086914,"punctuated_word":"8.","sentiment":"neutral","sentiment_score":0.028084803372621536},{"word":"yep","start":112.755,"end":112.995,"confidence":0.8510742,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03316192328929901},{"word":"72","start":112.995,"end":113.6225,"confidence":0.5480957,"punctuated_word":"72","sentiment":"neutral","sentiment_score":0.010640688240528108},{"word":"plus","start":113.6225,"end":113.85,"confidence":0.9165039,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":0.019798366352915764},{"word":"gst","start":114.09,"end":114.33,"confidence":0.73828125,"punctuated_word":"GST,","sentiment":"neutral","sentiment_score":0.01949422247707844},{"word":"which","start":114.33,"end":114.57,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.010318659245967863},{"word":"would","start":114.57,"end":114.81,"confidence":0.9951172,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.00865980051457882},{"word":"gst","start":114.97,"end":115.369995,"confidence":0.99902344,"punctuated_word":"GST","sentiment":"neutral","sentiment_score":0.028273899108171463},{"word":"would","start":115.369995,"end":115.45,"confidence":0.9970703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.014126639813184738},{"word":"be","start":115.45,"end":115.689995,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.006590534001588821},{"word":"what","start":115.689995,"end":115.85,"confidence":0.6850586,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.003482580184936523},{"word":"72","start":115.85,"end":116.75,"confidence":0.9822998,"punctuated_word":"72?","sentiment":"neutral","sentiment_score":-0.01070444006472826},{"word":"the","start":120.409996,"end":120.65,"confidence":0.9716797,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.05598517507314682},{"word":"gst","start":120.65,"end":121.15,"confidence":1.0,"punctuated_word":"GST","sentiment":"neutral","sentiment_score":-0.028328079730272293},{"word":"would","start":121.369995,"end":121.53,"confidence":0.99609375,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.031920336186885834},{"word":"be","start":121.53,"end":121.77,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02428581565618515},{"word":"$72","start":121.77,"end":122.83,"confidence":0.94189453,"punctuated_word":"$72,","sentiment":"neutral","sentiment_score":-0.02397850900888443},{"word":"is","start":122.97,"end":123.21,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02091434970498085},{"word":"it","start":123.21,"end":123.71,"confidence":0.9848633,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.015045363456010818},{"word":"is","start":131.80501,"end":132.125,"confidence":0.6074219,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.010377077385783195},{"word":"that","start":132.125,"end":132.285,"confidence":0.94189453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02509446069598198},{"word":"the","start":132.285,"end":132.365,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013376586139202118},{"word":"best","start":132.365,"end":132.60501,"confidence":0.99902344,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.029877830296754837},{"word":"you","start":132.60501,"end":132.76501,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0033789239823818207},{"word":"can","start":132.76501,"end":132.925,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02092723920941353},{"word":"do","start":132.925,"end":133.24501,"confidence":0.8342285,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":0.00913376547396183},{"word":"or","start":133.24501,"end":133.74501,"confidence":0.9550781,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.00047871842980384827},{"word":"yep","start":138.285,"end":138.68501,"confidence":0.89575195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05434812605381012},{"word":"is","start":138.68501,"end":138.925,"confidence":0.47460938,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.033895596861839294},{"word":"that","start":138.925,"end":139.085,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0702599287033081},{"word":"the","start":139.085,"end":139.24501,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0352991446852684},{"word":"best","start":139.24501,"end":139.565,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.026312626898288727},{"word":"you","start":139.565,"end":139.725,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04308290034532547},{"word":"can","start":139.725,"end":139.96501,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04618283361196518},{"word":"do","start":139.96501,"end":140.46,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0354515016078949},{"word":"for","start":140.70001,"end":140.94,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06454809010028839},{"word":"three","start":140.94,"end":141.1,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.043793659657239914},{"word":"units","start":141.1,"end":141.6,"confidence":0.861084,"punctuated_word":"units?","sentiment":"neutral","sentiment_score":0.047225695103406906},{"word":"queensland","start":157.595,"end":158.095,"confidence":0.87719727,"punctuated_word":"Queensland.","sentiment":"neutral","sentiment_score":0.030214186757802963},{"word":"that's","start":176.74,"end":176.98,"confidence":0.8630371,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.030465831980109215},{"word":"it","start":176.98,"end":177.22,"confidence":0.95288086,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.025082580745220184},{"word":"is","start":177.22,"end":177.38,"confidence":0.72265625,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.023264411836862564},{"word":"it","start":177.38,"end":177.62,"confidence":0.84814453,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.031239766627550125},{"word":"okay","start":177.62,"end":178.1,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03674838691949845},{"word":"now","start":178.1,"end":178.42,"confidence":0.93359375,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.02320230007171631},{"word":"just","start":178.42,"end":178.74,"confidence":0.90722656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.023165786638855938},{"word":"double","start":178.74,"end":179.06,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.016848115250468254},{"word":"checking","start":179.06,"end":179.38,"confidence":0.75,"punctuated_word":"checking.","sentiment":"neutral","sentiment_score":0.02624393440783024},{"word":"that's","start":179.38,"end":179.7,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.029761597514152527},{"word":"the","start":179.7,"end":179.86,"confidence":0.6723633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.037538059055805206},{"word":"new","start":179.86,"end":180.18,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.06541616469621658},{"word":"model","start":180.18,"end":180.68,"confidence":0.7697754,"punctuated_word":"model,","sentiment":"neutral","sentiment_score":0.08615098893642426},{"word":"w","start":180.74,"end":181.06,"confidence":0.51904297,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.07678470015525818},{"word":"b","start":181.06,"end":181.38,"confidence":0.8913574,"punctuated_word":"b,","sentiment":"neutral","sentiment_score":0.055739935487508774},{"word":"the","start":181.38,"end":181.54,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03824932873249054},{"word":"new","start":181.54,"end":181.78,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.06256098300218582},{"word":"model","start":181.78,"end":182.02,"confidence":1.0,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.08346985280513763},{"word":"which","start":182.02,"end":182.26,"confidence":0.8105469,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.0669490396976471},{"word":"came","start":182.26,"end":182.5,"confidence":1.0,"punctuated_word":"came","sentiment":"neutral","sentiment_score":0.061531756073236465},{"word":"out","start":182.5,"end":183.0,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.05127692222595215},{"word":"earlier","start":183.06,"end":183.46,"confidence":0.8491211,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":0.06443702429533005},{"word":"this","start":183.46,"end":183.7,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06615978479385376},{"word":"year","start":183.7,"end":183.86,"confidence":0.88842773,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":0.04799141734838486},{"word":"isn't","start":183.86,"end":184.18,"confidence":0.99658203,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":0.03515198081731796},{"word":"it","start":184.18,"end":184.42,"confidence":0.97094727,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.03466527909040451},{"word":"2026","start":184.42,"end":185.3,"confidence":0.9690755,"punctuated_word":"2026","sentiment":"neutral","sentiment_score":0.03686097264289856},{"word":"model","start":185.3,"end":185.745,"confidence":0.7583008,"punctuated_word":"model,","sentiment":"neutral","sentiment_score":0.023322628811001778},{"word":"yep","start":192.625,"end":193.025,"confidence":0.8796387,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.061374373733997345},{"word":"yep","start":193.025,"end":193.50499,"confidence":0.95410156,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03580538183450699},{"word":"but","start":193.50499,"end":193.825,"confidence":0.98291016,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.013322295621037483},{"word":"this","start":193.825,"end":194.325,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0006586574018001556},{"word":"yep","start":196.22499,"end":196.705,"confidence":0.97054034,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.003967990633100271},{"word":"but","start":196.705,"end":196.94499,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03257884830236435},{"word":"this","start":196.94499,"end":197.185,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.034935131669044495},{"word":"one","start":197.185,"end":197.345,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.031132755801081657},{"word":"just","start":197.58499,"end":197.825,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03188886493444443},{"word":"double","start":197.825,"end":198.14499,"confidence":0.99902344,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.02851094491779804},{"word":"checking","start":198.14499,"end":198.545,"confidence":0.88623047,"punctuated_word":"checking.","sentiment":"neutral","sentiment_score":-0.03323584794998169},{"word":"this","start":198.545,"end":198.78499,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.034688614308834076},{"word":"one","start":198.78499,"end":199.025,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0030207671225070953},{"word":"was","start":199.025,"end":199.265,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.014466952532529833},{"word":"released","start":199.265,"end":199.765,"confidence":0.9980469,"punctuated_word":"released","sentiment":"neutral","sentiment_score":-0.0059510692954063416},{"word":"earlier","start":199.825,"end":200.305,"confidence":0.99902344,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.012201512232422829},{"word":"this","start":200.305,"end":200.545,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01060369424521923},{"word":"year","start":200.545,"end":200.705,"confidence":0.95825195,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.020726030692458153},{"word":"isn't","start":200.705,"end":201.025,"confidence":0.9941406,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.016203003004193306},{"word":"it","start":201.025,"end":201.24,"confidence":0.9794922,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.01422031596302986},{"word":"815w","start":201.40001,"end":202.94,"confidence":0.99365234,"punctuated_word":"815W","sentiment":"neutral","sentiment_score":-0.004511144012212753},{"word":"b","start":203.0,"end":203.5,"confidence":0.96655273,"punctuated_word":"B.","sentiment":"neutral","sentiment_score":-0.01072611939162016},{"word":"it","start":203.56001,"end":203.8,"confidence":0.99316406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.030240194872021675},{"word":"is","start":203.8,"end":203.96,"confidence":0.7727051,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.03697997331619263},{"word":"isn't","start":203.96,"end":204.28,"confidence":0.9995117,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.035388000309467316},{"word":"it","start":204.28,"end":204.44,"confidence":0.9951172,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.04571131244301796},{"word":"it's","start":204.44,"end":204.6,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.15989884734153748},{"word":"not","start":204.6,"end":204.92,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12656733393669128},{"word":"w","start":204.92,"end":205.32,"confidence":0.75439453,"punctuated_word":"W,","sentiment":"neutral","sentiment_score":-0.1572115123271942},{"word":"it's","start":205.32,"end":205.48001,"confidence":0.94140625,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.14703255891799927},{"word":"wb","start":205.48001,"end":206.12001,"confidence":0.94763184,"punctuated_word":"WB,","sentiment":"neutral","sentiment_score":-0.13713881373405457},{"word":"isn't","start":206.12001,"end":206.62001,"confidence":0.9812012,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.11565513908863068},{"word":"it","start":209.8,"end":209.96,"confidence":0.99609375,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.05383409559726715},{"word":"right","start":209.96,"end":210.28,"confidence":0.9975586,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.014599046669900416},{"word":"okay","start":210.28,"end":210.78,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.001287795603275299},{"word":"yes","start":220.695,"end":221.095,"confidence":0.9921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12393712252378464},{"word":"if","start":221.095,"end":221.335,"confidence":0.99316406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1781557947397232},{"word":"if","start":221.335,"end":221.49501,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.17101091146469116},{"word":"it","start":221.49501,"end":221.655,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1725085824728012},{"word":"would","start":221.655,"end":221.815,"confidence":0.90478516,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2089613378047943},{"word":"be","start":221.815,"end":221.975,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.199915811419487},{"word":"yeah","start":222.13501,"end":222.295,"confidence":0.9719238,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.29040661454200745},{"word":"it","start":222.295,"end":222.535,"confidence":0.9970703,"punctuated_word":"It","sentiment":"positive","sentiment_score":0.6931936144828796},{"word":"would","start":222.535,"end":222.615,"confidence":0.9980469,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.7298520803451538},{"word":"be","start":222.615,"end":222.77501,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.7355329990386963},{"word":"great","start":222.77501,"end":223.015,"confidence":0.97802734,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.6540673971176147},{"word":"if","start":223.015,"end":223.175,"confidence":0.99902344,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.3971537947654724},{"word":"you","start":223.175,"end":223.255,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3497554659843445},{"word":"could","start":223.255,"end":223.41501,"confidence":0.99902344,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.3685322999954224},{"word":"just","start":223.41501,"end":223.655,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.32446685433387756},{"word":"send","start":223.655,"end":223.815,"confidence":0.99609375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2964239716529846},{"word":"me","start":223.815,"end":223.975,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.3613980710506439},{"word":"a","start":223.975,"end":224.05501,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.34234654903411865},{"word":"quote","start":224.05501,"end":224.295,"confidence":0.9030762,"punctuated_word":"quote,","sentiment":"neutral","sentiment_score":0.2793082594871521},{"word":"then","start":224.295,"end":224.535,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2800599932670593},{"word":"i","start":224.535,"end":224.615,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.29416385293006897},{"word":"can","start":224.615,"end":224.77501,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.26942917704582214},{"word":"just","start":224.77501,"end":224.935,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.27031710743904114},{"word":"pay","start":224.935,"end":225.175,"confidence":0.9838867,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.22794675827026367},{"word":"off","start":225.175,"end":225.255,"confidence":0.9941406,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.23802803456783295},{"word":"the","start":225.255,"end":225.41501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.32053327560424805},{"word":"quote","start":225.41501,"end":225.655,"confidence":0.93066406,"punctuated_word":"quote.","sentiment":"neutral","sentiment_score":0.2308358997106552},{"word":"just","start":225.655,"end":225.815,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.18144823610782623},{"word":"confirm","start":225.815,"end":226.295,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.20899607241153717},{"word":"everything","start":226.295,"end":226.695,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.20330305397510529},{"word":"and","start":226.695,"end":226.85501,"confidence":0.9760742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1296050101518631},{"word":"pay","start":226.85501,"end":227.015,"confidence":0.99609375,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.13671036064624786},{"word":"off","start":227.015,"end":227.22,"confidence":0.99609375,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.12549999356269836},{"word":"the","start":227.22,"end":227.72,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0864051878452301},{"word":"quote","start":230.9,"end":231.38,"confidence":0.9890137,"punctuated_word":"quote.","sentiment":"neutral","sentiment_score":0.041281044483184814},{"word":"yes","start":231.38,"end":231.7,"confidence":0.9885254,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0986824482679367},{"word":"that's","start":231.7,"end":232.02,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10731812566518784},{"word":"the","start":232.02,"end":232.18001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11741821467876434},{"word":"one","start":232.18001,"end":232.68001,"confidence":1.0,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.11149314045906068},{"word":"yes","start":244.825,"end":245.225,"confidence":0.7680664,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06327539682388306},{"word":"yes","start":245.225,"end":245.465,"confidence":0.99609375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06608982384204865},{"word":"i","start":245.465,"end":245.625,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03272603452205658},{"word":"think","start":245.625,"end":245.865,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.04508267715573311},{"word":"i","start":245.865,"end":246.105,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0449819415807724},{"word":"i","start":246.105,"end":246.265,"confidence":0.82666016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.047726038843393326},{"word":"did","start":246.265,"end":246.505,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.06313520669937134},{"word":"talk","start":246.505,"end":246.665,"confidence":0.9921875,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.07893361151218414},{"word":"to","start":246.665,"end":246.825,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06667400896549225},{"word":"you","start":246.825,"end":247.065,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08021166920661926},{"word":"last","start":247.065,"end":247.305,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.06435680389404297},{"word":"week","start":247.305,"end":247.805,"confidence":1.0,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.06661931425333023},{"word":"really","start":252.825,"end":253.325,"confidence":0.8935547,"punctuated_word":"Really?","sentiment":"neutral","sentiment_score":-0.03701809421181679},{"word":"no","start":253.865,"end":254.185,"confidence":0.99072266,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2910197377204895},{"word":"i","start":254.185,"end":254.58499,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2210809588432312},{"word":"don't","start":254.58499,"end":254.985,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3491472005844116},{"word":"have","start":254.985,"end":255.225,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2700478136539459},{"word":"it","start":255.225,"end":255.6,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.31806546449661255},{"word":"i","start":256.88,"end":257.12,"confidence":0.96435547,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35505491495132446},{"word":"haven't","start":257.12,"end":257.44,"confidence":0.99194336,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.27930575609207153},{"word":"got","start":257.44,"end":257.6,"confidence":0.9667969,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.21799655258655548},{"word":"it","start":257.6,"end":258.1,"confidence":0.99316406,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.17534884810447693},{"word":"from","start":261.44,"end":261.68,"confidence":0.8642578,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.09823942929506302},{"word":"what","start":261.84,"end":262.24002,"confidence":0.98828125,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0960276797413826},{"word":"what","start":262.24002,"end":262.72,"confidence":0.72802734,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1226307898759842},{"word":"what","start":262.72,"end":262.88,"confidence":0.7441406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.11402349174022676},{"word":"email","start":262.88,"end":263.28,"confidence":0.9902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.07232631742954254},{"word":"did","start":263.28,"end":263.44,"confidence":0.9970703,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.11029567569494247},{"word":"you","start":263.44,"end":263.52002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07704776525497437},{"word":"send","start":263.52002,"end":263.84,"confidence":0.9941406,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.06673020869493484},{"word":"it","start":263.84,"end":263.92,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06635250896215439},{"word":"from","start":263.92,"end":264.42,"confidence":0.9995117,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.060298413038253784},{"word":"t","start":269.215,"end":269.535,"confidence":0.7763672,"punctuated_word":"T","sentiment":"neutral","sentiment_score":-0.007333898916840553},{"word":"e","start":269.535,"end":269.695,"confidence":0.9941406,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.00903517659753561},{"word":"c","start":269.695,"end":269.85498,"confidence":0.98828125,"punctuated_word":"c","sentiment":"neutral","sentiment_score":-0.013667363673448564},{"word":"s","start":269.85498,"end":270.175,"confidence":0.7043457,"punctuated_word":"s.","sentiment":"neutral","sentiment_score":-0.017720431089401245},{"word":"let","start":270.175,"end":270.335,"confidence":0.9951172,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.07921445369720459},{"word":"me","start":270.335,"end":270.57498,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0656966120004654},{"word":"see","start":270.57498,"end":270.735,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05241665616631508},{"word":"if","start":270.735,"end":270.895,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.055179886519908905},{"word":"i've","start":270.895,"end":270.975,"confidence":0.9921875,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.06814226508140564},{"word":"got","start":270.975,"end":271.475,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06856000423431396},{"word":"it","start":276.57498,"end":276.655,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.07726747542619705},{"word":"yes","start":276.655,"end":276.975,"confidence":0.9926758,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.262678861618042},{"word":"i","start":276.975,"end":277.13498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.28736382722854614},{"word":"do","start":277.13498,"end":277.29498,"confidence":0.9941406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.3056800365447998},{"word":"have","start":277.29498,"end":277.455,"confidence":0.9790039,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2751968801021576},{"word":"got","start":277.455,"end":277.695,"confidence":0.97998047,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.2878530025482178},{"word":"an","start":277.695,"end":277.775,"confidence":0.99121094,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.29857876896858215},{"word":"email","start":277.775,"end":278.175,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2515578866004944},{"word":"from","start":278.175,"end":278.41498,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2679339051246643},{"word":"you","start":278.41498,"end":278.655,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31828033924102783},{"word":"can","start":278.655,"end":278.815,"confidence":0.99609375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.2927081286907196},{"word":"you","start":278.815,"end":278.975,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30881357192993164},{"word":"just","start":278.975,"end":279.215,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.27014079689979553},{"word":"send","start":279.215,"end":279.375,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.23517897725105288},{"word":"me","start":279.375,"end":279.875,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2925110161304474},{"word":"one","start":280.095,"end":280.335,"confidence":0.8222656,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.3016686737537384},{"word":"as","start":280.335,"end":280.57498,"confidence":0.7729492,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2821718752384186},{"word":"a","start":280.57498,"end":280.815,"confidence":0.77075195,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.29866892099380493},{"word":"like","start":280.815,"end":280.975,"confidence":0.9550781,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.2745594382286072},{"word":"a","start":280.975,"end":281.13498,"confidence":0.99609375,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.34064117074012756},{"word":"quote","start":281.13498,"end":281.375,"confidence":0.9614258,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.24091219902038577},{"word":"so","start":281.375,"end":281.535,"confidence":0.59814453,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2949410080909729},{"word":"i","start":281.535,"end":281.615,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.369125097990036},{"word":"can","start":281.615,"end":281.775,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.32642826437950134},{"word":"just","start":281.775,"end":282.01498,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.30742010474205017},{"word":"pay","start":282.01498,"end":282.175,"confidence":0.9951172,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.27341926097869873},{"word":"for","start":282.175,"end":282.41498,"confidence":0.9790039,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.32037654519081116},{"word":"it","start":282.41498,"end":282.57498,"confidence":0.90527344,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.35928893089294434},{"word":"now","start":282.57498,"end":282.735,"confidence":0.98828125,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.314303457736969},{"word":"and","start":282.735,"end":282.895,"confidence":0.6015625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2635081708431244},{"word":"then","start":282.895,"end":283.29498,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2234101295471191},{"word":"we","start":283.29498,"end":283.535,"confidence":0.8588867,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2609548270702362},{"word":"we","start":283.535,"end":283.615,"confidence":0.47680664,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.28278058767318726},{"word":"can","start":283.615,"end":283.85498,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2793605923652649},{"word":"go","start":283.85498,"end":283.935,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.2624204754829407},{"word":"ahead","start":283.935,"end":284.175,"confidence":0.99902344,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.2609497904777527},{"word":"with","start":284.175,"end":284.335,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2399584800004959},{"word":"it","start":284.335,"end":284.55,"confidence":0.94750977,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.18708226084709167},{"word":"i'll","start":300.645,"end":300.885,"confidence":0.79003906,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.22407415509223935},{"word":"just","start":300.885,"end":301.365,"confidence":0.96533203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2358909249305725},{"word":"send","start":301.365,"end":301.525,"confidence":0.97314453,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.22928623855113983},{"word":"you","start":301.525,"end":301.765,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24269787967205048},{"word":"a","start":301.765,"end":301.925,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.24053998291492465},{"word":"reply","start":301.925,"end":302.405,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.24276989698410031},{"word":"email","start":302.405,"end":302.905,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.1977820098400116},{"word":"with","start":302.965,"end":303.285,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2579251229763031},{"word":"my","start":303.285,"end":303.785,"confidence":0.75634766,"punctuated_word":"my,","sentiment":"neutral","sentiment_score":0.23023411631584167},{"word":"you","start":303.845,"end":304.005,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15352855622768402},{"word":"know","start":304.005,"end":304.245,"confidence":0.94433594,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.17688331007957458},{"word":"the","start":304.245,"end":304.405,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19459354877471924},{"word":"name","start":304.405,"end":304.805,"confidence":0.9494629,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.1558522880077362},{"word":"address","start":304.805,"end":305.285,"confidence":0.9313965,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.1590748131275177},{"word":"and","start":305.285,"end":305.605,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15832987427711487},{"word":"and","start":305.605,"end":306.105,"confidence":0.94921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13926807045936584},{"word":"the","start":306.645,"end":307.145,"confidence":0.600708,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.1409679353237152},{"word":"yeah","start":307.365,"end":307.765,"confidence":0.9526367,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.17221494019031525},{"word":"and","start":307.765,"end":308.005,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15414324402809143},{"word":"the","start":308.005,"end":308.165,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16328799724578855},{"word":"contact","start":308.165,"end":308.565,"confidence":0.9980469,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.11762700229883194},{"word":"number","start":308.565,"end":309.065,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.1382252275943756},{"word":"do","start":309.6,"end":309.68,"confidence":0.6977539,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.052687209099531174},{"word":"you","start":309.68,"end":309.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06422785669565201},{"word":"think","start":309.76,"end":310.26,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.0136000644415617},{"word":"you'd","start":310.4,"end":310.72,"confidence":0.8117676,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.03247181326150894},{"word":"be","start":310.72,"end":310.88,"confidence":0.9941406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.022103194147348404},{"word":"shipping","start":310.88,"end":311.28,"confidence":1.0,"punctuated_word":"shipping","sentiment":"neutral","sentiment_score":0.020212408155202866},{"word":"from","start":311.28,"end":311.78,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.015390174463391304},{"word":"you'd","start":312.16,"end":312.47998,"confidence":0.8742676,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.027309363707900047},{"word":"be","start":312.47998,"end":312.63998,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.009572004899382591},{"word":"shipping","start":312.63998,"end":313.04,"confidence":1.0,"punctuated_word":"shipping","sentiment":"neutral","sentiment_score":0.016865329816937447},{"word":"from","start":313.04,"end":313.54,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01412169635295868},{"word":"where","start":314.16,"end":314.4,"confidence":0.9980469,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.013645583763718603},{"word":"would","start":314.4,"end":314.63998,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.03047611378133297},{"word":"you","start":314.63998,"end":314.8,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022495532408356667},{"word":"be","start":314.8,"end":314.96,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01645408570766449},{"word":"shipping","start":314.96,"end":315.28,"confidence":1.0,"punctuated_word":"shipping","sentiment":"neutral","sentiment_score":0.02243889681994915},{"word":"this","start":315.28,"end":315.44,"confidence":0.98095703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02464590221643448},{"word":"from","start":315.44,"end":315.76,"confidence":0.8647461,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":0.009654376655817032},{"word":"from","start":315.76,"end":316.26,"confidence":0.9970703,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.0051000239327549934},{"word":"queensland","start":316.72,"end":317.22,"confidence":0.71362305,"punctuated_word":"Queensland?","sentiment":"neutral","sentiment_score":0.012571082450449468},{"word":"or","start":317.36,"end":317.86,"confidence":0.95166016,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.01350020244717598},{"word":"okay","start":325.675,"end":326.175,"confidence":0.967041,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09466917812824248},{"word":"so","start":332.315,"end":332.635,"confidence":0.3647461,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1345387101173401},{"word":"i","start":332.635,"end":332.79498,"confidence":0.83447266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17498300969600675},{"word":"can","start":332.79498,"end":333.035,"confidence":0.8886719,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2104654759168625},{"word":"expect","start":333.035,"end":333.435,"confidence":0.8964844,"punctuated_word":"expect","sentiment":"neutral","sentiment_score":0.15763507783412933},{"word":"to","start":333.435,"end":333.51498,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2674720585346222},{"word":"have","start":333.51498,"end":333.755,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.23880818486213684},{"word":"it","start":333.755,"end":333.995,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.22240959107875824},{"word":"delivered","start":333.995,"end":334.495,"confidence":1.0,"punctuated_word":"delivered","sentiment":"neutral","sentiment_score":0.16515403985977173},{"word":"this","start":334.65,"end":334.88998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.214932382106781},{"word":"week","start":334.88998,"end":335.05,"confidence":0.91381836,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.16678592562675476},{"word":"isn't","start":335.05,"end":335.55,"confidence":0.99902344,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":0.12492969632148744},{"word":"it","start":338.88998,"end":339.38998,"confidence":1.0,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.04731030762195587},{"word":"okay","start":339.53,"end":339.93,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08417901396751404},{"word":"no","start":339.93,"end":340.09,"confidence":0.97802734,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11214596033096312},{"word":"worries","start":340.09,"end":340.41,"confidence":0.9921875,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.1405102014541626},{"word":"thank","start":340.41,"end":340.65,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2604481875896454},{"word":"you","start":340.65,"end":340.81,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.28771939873695374},{"word":"i'll","start":340.81,"end":341.05,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08315153419971466},{"word":"i'll","start":341.05,"end":341.21,"confidence":0.99609375,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03404657170176506},{"word":"just","start":341.21,"end":341.44998,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005654573440551758},{"word":"send","start":341.44998,"end":341.85,"confidence":0.99316406,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.07644876092672348},{"word":"them","start":341.85,"end":342.00998,"confidence":0.8017578,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.041027992963790894},{"word":"and","start":342.00998,"end":342.25,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03550693392753601},{"word":"am","start":342.25,"end":342.41,"confidence":0.7949219,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.022231323644518852},{"word":"i","start":342.41,"end":342.57,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04252728074789047},{"word":"your","start":342.72998,"end":342.88998,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.030075669288635257},{"word":"name","start":342.88998,"end":343.05,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03204651176929474},{"word":"is","start":343.05,"end":343.28998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0331234335899353},{"word":"rosa","start":343.28998,"end":343.77,"confidence":0.86572266,"punctuated_word":"Rosa,","sentiment":"neutral","sentiment_score":0.03360369801521301},{"word":"is","start":343.77,"end":344.00998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06486286967992783},{"word":"it","start":344.00998,"end":344.50998,"confidence":0.99902344,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.047603484243154526},{"word":"yeah","start":346.65,"end":346.88998,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05594446882605553},{"word":"okay","start":346.88998,"end":347.21,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0739472508430481},{"word":"no","start":347.21,"end":347.37,"confidence":0.98828125,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08853030204772949},{"word":"worries","start":347.37,"end":347.69,"confidence":0.9658203,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.10545799136161804},{"word":"rosa","start":347.69,"end":348.19,"confidence":0.8190918,"punctuated_word":"Rosa.","sentiment":"neutral","sentiment_score":0.1071532666683197},{"word":"i'll","start":348.49,"end":348.975,"confidence":0.9604492,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13079610466957092},{"word":"i'll","start":349.055,"end":349.375,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13632038235664368},{"word":"reply","start":349.375,"end":349.535,"confidence":0.9970703,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.16638508439064026},{"word":"and","start":349.535,"end":349.695,"confidence":0.41723633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11715482175350188},{"word":"email","start":349.695,"end":349.935,"confidence":0.9448242,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.13586370646953583},{"word":"you","start":349.935,"end":350.17502,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12631358206272125},{"word":"with","start":350.17502,"end":350.255,"confidence":0.89453125,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.15627241134643555},{"word":"the","start":350.255,"end":350.415,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15311041474342346},{"word":"details","start":350.415,"end":350.815,"confidence":0.9980469,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.1361212283372879},{"word":"required","start":350.815,"end":351.295,"confidence":0.6894531,"punctuated_word":"required","sentiment":"neutral","sentiment_score":0.115688718855381},{"word":"for","start":351.295,"end":351.45502,"confidence":0.9165039,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1129087656736374},{"word":"the","start":351.45502,"end":351.95502,"confidence":0.9291992,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10098424553871156},{"word":"quote","start":352.415,"end":352.815,"confidence":0.32958984,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.09987594932317734},{"word":"or","start":352.815,"end":353.055,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.07933439314365387},{"word":"invoice","start":353.055,"end":353.45502,"confidence":0.8828125,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.0967826098203659},{"word":"however","start":353.45502,"end":353.775,"confidence":0.96533203,"punctuated_word":"however","sentiment":"neutral","sentiment_score":0.009908780455589294},{"word":"you're","start":353.775,"end":353.935,"confidence":0.89160156,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.028309375047683716},{"word":"gonna","start":353.935,"end":354.17502,"confidence":0.97265625,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.024815477430820465},{"word":"call","start":354.17502,"end":354.335,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.007983151823282242},{"word":"it","start":354.335,"end":354.73502,"confidence":0.86694336,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.019447021186351776},{"word":"and","start":354.73502,"end":354.975,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01428351178765297},{"word":"i'll","start":354.975,"end":355.295,"confidence":0.9128418,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.032041024416685104},{"word":"pay","start":355.295,"end":355.535,"confidence":0.9921875,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.019291553646326065},{"word":"based","start":355.535,"end":355.855,"confidence":0.9301758,"punctuated_word":"based","sentiment":"neutral","sentiment_score":0.027229538187384605},{"word":"on","start":355.855,"end":356.015,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01582612842321396},{"word":"it","start":356.015,"end":356.335,"confidence":0.83325195,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0215950645506382},{"word":"and","start":356.335,"end":356.535,"confidence":0.9741211,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.005420497618615627},{"word":"yeah","start":356.73502,"end":357.23502,"confidence":0.9338379,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0577712282538414},{"word":"okay","start":359.055,"end":359.535,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14048931002616882},{"word":"thank","start":359.535,"end":359.775,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.44068443775177},{"word":"you","start":359.775,"end":360.275,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4461999535560608},{"word":"thank","start":360.5869,"end":360.90692,"confidence":0.87353516,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4650916755199432},{"word":"you","start":360.90692,"end":361.40692,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19142292439937592},{"word":"bye","start":364.74692,"end":365.24692,"confidence":0.9875488,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08784100413322449}],"paragraphs":{"transcript":"\nHi. This is Jo from the transfer service. I have Josie from Balance and Move after a quote for an IP phone. Can I transfer him through? Thank you.\n\nHold the line. Hello? Can you hear me? Look. I was just looking at the Snorm IP phone.\n\nI was looking at D815WB. Just wanted to know what's the best you can do on it. Looking at three units in Queensland. W B, B For Bravo. Yep.\n\nWhat would it cost for three units, including delivery to yeah. Postcode 4350. Okay. $7.20 8. Yep.\n\n72 plus GST, which would GST would be what? 72? The GST would be $72, is it? Is that the best you can do? Or Yep.\n\nIs that the best you can do for three units? Queensland. That's it. Is it? Okay.\n\nNow just double checking. That's the new model, w b, the new model which came out earlier this year, isn't it? 2026 model, Yep. Yep. But this yep.\n\nBut this one just double checking. This one was released earlier this year, isn't it? 815W B. It is, isn't it? It's not W, it's WB, isn't it?\n\nRight. Okay. Yes. If if it would be yeah. It would be great.\n\nIf you could just send me a quote, then I can just pay off the quote. Just confirm everything and pay off the quote. Yes. That's the one. Yes.\n\nYes. I think I I did talk to you last week. Really? No. I don't have it.\n\nI haven't got it. From what what what email did you send it from? T e c s. Let me see if I've got it. Yes.\n\nI do have got an email from you. Can you just send me one as a, like, a quote so I can just pay for it now and then we we can go ahead with it? I'll just send you a reply email with my, you know, the name, address, and and the, yeah, and the contact number. Do you think you'd be shipping from you'd be shipping from where would you be shipping this from? From Queensland?\n\nOr Okay. So I can expect to have it delivered this week, isn't it? Okay. No worries. Thank you.\n\nI'll I'll just send them. And am I your name is Rosa, is it? Yeah. Okay. No worries, Rosa.\n\nI'll I'll reply and email you with the details required for the quote or invoice, however you're gonna call it, and I'll pay based on it. And yeah. Okay. Thank you. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.10609634220600128},{"text":"This is Jo from the transfer service.","start":4.24,"end":5.92,"sentiment":"neutral","sentiment_score":0.1536362341472081},{"text":"I have Josie from Balance and Move after a quote for an IP phone.","start":5.92,"end":10.16,"sentiment":"neutral","sentiment_score":0.15112940700990812},{"text":"Can I transfer him through?","start":10.16,"end":11.62,"sentiment":"neutral","sentiment_score":0.14570211619138718},{"text":"Thank you.","start":12.96,"end":13.44,"sentiment":"positive","sentiment_score":0.5192305743694305}],"sentiment":"neutral","sentiment_score":0.17463218651968856,"num_words":29,"start":3.9199998,"end":13.44},{"sentences":[{"text":"Hold the line.","start":13.44,"end":14.259999,"sentiment":"neutral","sentiment_score":0.2289077490568161},{"text":"Hello?","start":23.875,"end":24.275,"sentiment":"neutral","sentiment_score":0.029696421697735783},{"text":"Can you hear me?","start":24.275,"end":25.255,"sentiment":"neutral","sentiment_score":0.009525330737233162},{"text":"Look.","start":28.47,"end":28.59,"sentiment":"neutral","sentiment_score":0.03840157389640808},{"text":"I was just looking at the Snorm IP phone.","start":28.59,"end":31.849998,"sentiment":"neutral","sentiment_score":0.024958651098940108}],"sentiment":"neutral","sentiment_score":0.056530579200221434,"num_words":18,"start":13.44,"end":31.849998},{"sentences":[{"text":"I was looking at D815WB.","start":32.309998,"end":35.77,"sentiment":"neutral","sentiment_score":0.010463498532772064},{"text":"Just wanted to know what's the best you can do on it.","start":39.989998,"end":42.15,"sentiment":"neutral","sentiment_score":0.04438506377240022},{"text":"Looking at three units in Queensland.","start":42.15,"end":44.255,"sentiment":"neutral","sentiment_score":0.028086443431675434},{"text":"W B, B For Bravo.","start":49.755,"end":51.775,"sentiment":"neutral","sentiment_score":0.02366825342178345},{"text":"Yep.","start":65.29,"end":65.61,"sentiment":"neutral","sentiment_score":0.078688845038414}],"sentiment":"neutral","sentiment_score":0.03277541485069127,"num_words":29,"start":32.309998,"end":65.61},{"sentences":[{"text":"What would it cost for three units, including delivery to yeah.","start":65.61,"end":71.865,"sentiment":"neutral","sentiment_score":0.04840296811678193},{"text":"Postcode 4350.","start":72.005,"end":73.865,"sentiment":"neutral","sentiment_score":0.021993080154061317},{"text":"Okay.","start":97.5,"end":97.875,"sentiment":"neutral","sentiment_score":0.08852460980415344},{"text":"$7.20 8.","start":105.795,"end":112.755,"sentiment":"neutral","sentiment_score":0.024479202926158905},{"text":"Yep.","start":112.755,"end":112.995,"sentiment":"neutral","sentiment_score":0.03316192328929901}],"sentiment":"neutral","sentiment_score":0.0439449263846173,"num_words":17,"start":65.61,"end":112.995},{"sentences":[{"text":"72 plus GST, which would GST would be what?","start":112.995,"end":115.85,"sentiment":"neutral","sentiment_score":0.012713358841008611},{"text":"72?","start":115.85,"end":116.75,"sentiment":"neutral","sentiment_score":-0.01070444006472826},{"text":"The GST would be $72, is it?","start":120.409996,"end":123.71,"sentiment":"neutral","sentiment_score":-0.028636804116623744},{"text":"Is that the best you can do?","start":131.80501,"end":133.24501,"sentiment":"neutral","sentiment_score":0.016023697597639903},{"text":"Or Yep.","start":133.24501,"end":138.68501,"sentiment":"neutral","sentiment_score":0.027413422241806984}],"sentiment":"neutral","sentiment_score":0.002701957244426012,"num_words":26,"start":112.995,"end":138.68501},{"sentences":[{"text":"Is that the best you can do for three units?","start":138.68501,"end":141.6,"sentiment":"neutral","sentiment_score":0.04460519775748253},{"text":"Queensland.","start":157.595,"end":158.095,"sentiment":"neutral","sentiment_score":0.030214186757802963},{"text":"That's it.","start":176.74,"end":177.22,"sentiment":"neutral","sentiment_score":0.0277742063626647},{"text":"Is it?","start":177.22,"end":177.62,"sentiment":"neutral","sentiment_score":0.027252089232206345},{"text":"Okay.","start":177.62,"end":178.1,"sentiment":"neutral","sentiment_score":0.03674838691949845}],"sentiment":"neutral","sentiment_score":0.0389416964026168,"num_words":16,"start":138.68501,"end":178.1},{"sentences":[{"text":"Now just double checking.","start":178.1,"end":179.38,"sentiment":"neutral","sentiment_score":0.022365034092217684},{"text":"That's the new model, w b, the new model which came out earlier this year, isn't it?","start":179.38,"end":184.42,"sentiment":"neutral","sentiment_score":0.05669616557219449},{"text":"2026 model, Yep.","start":184.42,"end":193.025,"sentiment":"neutral","sentiment_score":0.04051932506263256},{"text":"Yep.","start":193.025,"end":193.50499,"sentiment":"neutral","sentiment_score":0.03580538183450699},{"text":"But this yep.","start":193.50499,"end":196.705,"sentiment":"neutral","sentiment_score":-0.002898549195379019}],"sentiment":"neutral","sentiment_score":0.04292723787615874,"num_words":28,"start":178.1,"end":196.705},{"sentences":[{"text":"But this one just double checking.","start":196.705,"end":198.545,"sentiment":"neutral","sentiment_score":-0.032047065595785774},{"text":"This one was released earlier this year, isn't it?","start":198.545,"end":201.24,"sentiment":"neutral","sentiment_score":-0.014004491683509614},{"text":"815W B.","start":201.40001,"end":203.5,"sentiment":"neutral","sentiment_score":-0.007618631701916456},{"text":"It is, isn't it?","start":203.56001,"end":204.44,"sentiment":"neutral","sentiment_score":-0.037079870235174894},{"text":"It's not W, it's WB, isn't it?","start":204.44,"end":209.96,"sentiment":"neutral","sentiment_score":-0.1281911858490535}],"sentiment":"neutral","sentiment_score":-0.0492577808576503,"num_words":28,"start":196.705,"end":209.96},{"sentences":[{"text":"Right.","start":209.96,"end":210.28,"sentiment":"neutral","sentiment_score":-0.014599046669900416},{"text":"Okay.","start":210.28,"end":210.78,"sentiment":"neutral","sentiment_score":0.001287795603275299},{"text":"Yes.","start":220.695,"end":221.095,"sentiment":"neutral","sentiment_score":0.12393712252378464},{"text":"If if it would be yeah.","start":221.095,"end":222.295,"sentiment":"neutral","sentiment_score":0.20349317540725073},{"text":"It would be great.","start":222.295,"end":223.015,"sentiment":"positive","sentiment_score":0.7031615227460861}],"sentiment":"neutral","sentiment_score":0.31878700114500064,"num_words":13,"start":209.96,"end":223.015},{"sentences":[{"text":"If you could just send me a quote, then I can just pay off the quote.","start":223.015,"end":225.655,"sentiment":"neutral","sentiment_score":0.303168710321188},{"text":"Just confirm everything and pay off the quote.","start":225.655,"end":231.38,"sentiment":"neutral","sentiment_score":0.13915611989796162},{"text":"Yes.","start":231.38,"end":231.7,"sentiment":"neutral","sentiment_score":0.0986824482679367},{"text":"That's the one.","start":231.7,"end":232.68001,"sentiment":"neutral","sentiment_score":0.11207649360100429},{"text":"Yes.","start":244.825,"end":245.225,"sentiment":"neutral","sentiment_score":0.06327539682388306}],"sentiment":"neutral","sentiment_score":0.22283226380060459,"num_words":29,"start":223.015,"end":245.225},{"sentences":[{"text":"Yes.","start":245.225,"end":245.465,"sentiment":"neutral","sentiment_score":0.06608982384204865},{"text":"I think I I did talk to you last week.","start":245.465,"end":247.805,"sentiment":"neutral","sentiment_score":0.05904473066329956},{"text":"Really?","start":252.825,"end":253.325,"sentiment":"neutral","sentiment_score":-0.03701809421181679},{"text":"No.","start":253.865,"end":254.185,"sentiment":"neutral","sentiment_score":-0.2910197377204895},{"text":"I don't have it.","start":254.185,"end":255.6,"sentiment":"neutral","sentiment_score":-0.2895853593945503}],"sentiment":"neutral","sentiment_score":-0.04881424347267432,"num_words":17,"start":245.225,"end":255.6},{"sentences":[{"text":"I haven't got it.","start":256.88,"end":258.1,"sentiment":"neutral","sentiment_score":-0.2569265179336071},{"text":"From what what what email did you send it from?","start":261.44,"end":264.42,"sentiment":"neutral","sentiment_score":-0.08839722797274589},{"text":"T e c s.","start":269.215,"end":270.175,"sentiment":"neutral","sentiment_score":-0.011939217569306493},{"text":"Let me see if I've got it.","start":270.175,"end":276.655,"sentiment":"neutral","sentiment_score":0.06663962187511581},{"text":"Yes.","start":276.655,"end":276.975,"sentiment":"neutral","sentiment_score":0.262678861618042}],"sentiment":"neutral","sentiment_score":-0.04731842334597157,"num_words":26,"start":256.88,"end":276.975},{"sentences":[{"text":"I do have got an email from you.","start":276.975,"end":278.655,"sentiment":"neutral","sentiment_score":0.28655558079481125},{"text":"Can you just send me one as a, like, a quote so I can just pay for it now and then we we can go ahead with it?","start":278.655,"end":284.55,"sentiment":"neutral","sentiment_score":0.2844179554709366},{"text":"I'll just send you a reply email with my, you know, the name, address, and and the, yeah, and the contact number.","start":300.645,"end":309.065,"sentiment":"neutral","sentiment_score":0.18750896067781883},{"text":"Do you think you'd be shipping from you'd be shipping from where would you be shipping this from?","start":309.6,"end":315.76,"sentiment":"neutral","sentiment_score":0.023798422577480476},{"text":"From Queensland?","start":315.76,"end":317.22,"sentiment":"neutral","sentiment_score":0.00883555319160223}],"sentiment":"neutral","sentiment_score":0.19009470829787928,"num_words":78,"start":276.975,"end":317.22},{"sentences":[{"text":"Or Okay.","start":317.36,"end":326.175,"sentiment":"neutral","sentiment_score":0.05408469028770923},{"text":"So I can expect to have it delivered this week, isn't it?","start":332.315,"end":339.38998,"sentiment":"neutral","sentiment_score":0.17711870496471724},{"text":"Okay.","start":339.53,"end":339.93,"sentiment":"neutral","sentiment_score":0.08417901396751404},{"text":"No worries.","start":339.93,"end":340.41,"sentiment":"neutral","sentiment_score":0.12632808089256287},{"text":"Thank you.","start":340.41,"end":340.81,"sentiment":"neutral","sentiment_score":0.27408379316329956}],"sentiment":"neutral","sentiment_score":0.1641366632753297,"num_words":19,"start":317.36,"end":340.81},{"sentences":[{"text":"I'll I'll just send them.","start":340.81,"end":342.00998,"sentiment":"neutral","sentiment_score":0.001075185090303421},{"text":"And am I your name is Rosa, is it?","start":342.00998,"end":344.50998,"sentiment":"neutral","sentiment_score":0.037953467211789556},{"text":"Yeah.","start":346.65,"end":346.88998,"sentiment":"neutral","sentiment_score":0.05594446882605553},{"text":"Okay.","start":346.88998,"end":347.21,"sentiment":"neutral","sentiment_score":0.0739472508430481},{"text":"No worries, Rosa.","start":347.21,"end":348.19,"sentiment":"neutral","sentiment_score":0.10038052002588908}],"sentiment":"neutral","sentiment_score":0.040946863689704946,"num_words":19,"start":340.81,"end":348.19},{"sentences":[{"text":"I'll I'll reply and email you with the details required for the quote or invoice, however you're gonna call it, and I'll pay based on it.","start":348.49,"end":356.335,"sentiment":"neutral","sentiment_score":0.08017857867078139},{"text":"And yeah.","start":356.335,"end":357.23502,"sentiment":"neutral","sentiment_score":0.031595862936228514},{"text":"Okay.","start":359.055,"end":359.535,"sentiment":"neutral","sentiment_score":0.14048931002616882},{"text":"Thank you.","start":359.535,"end":360.275,"sentiment":"positive","sentiment_score":0.4434421956539154},{"text":"Thank you.","start":360.5869,"end":361.40692,"sentiment":"neutral","sentiment_score":0.3282572999596596}],"sentiment":"neutral","sentiment_score":0.11611282038079067,"num_words":33,"start":348.49,"end":361.40692},{"sentences":[{"text":"Bye.","start":364.74692,"end":365.24692,"sentiment":"neutral","sentiment_score":-0.08784100413322449}],"sentiment":"neutral","sentiment_score":-0.08784100413322449,"num_words":1,"start":364.74692,"end":365.24692}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. This is Jo from the transfer service. I have Josie from Balance and Move after a quote for an IP phone. Can I transfer him through?\n\nChannel 0: Yep.\n\nChannel 1: Thank you. Hold the line. Hello? Can you hear me?\n\nChannel 0: Hello? Yep. I can hear you.\n\nChannel 1: Look. I was just looking at the Snorm IP phone. I was looking at\n\nChannel 0: Mhmm.\n\nChannel 1: D815WB.\n\nChannel 0: Okay.\n\nChannel 1: Just wanted to know what's the best you can do on it. Looking at three units in Queensland.\n\nChannel 0: 815WP. Right?\n\nChannel 1: W B, B For Bravo.\n\nChannel 0: Yep. The price for w P is $2.40 x c s t.\n\nChannel 1: Yep. What would it cost for three units, including delivery to yeah. Postcode\n\nChannel 0: It\n\nChannel 1: 4350.\n\nChannel 0: okay. One sec. Okay. For the cost, if the purchase is above 500, you get delivery for free.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So the total cost won't be $7.20 x GST.\n\nChannel 1: $7.20\n\nChannel 0: Seven twenty x GST.\n\nChannel 1: 8. Yep. 72 plus GST, which would GST would be what? 72?\n\nChannel 0: Sorry. Come again?\n\nChannel 1: The GST would be $72, is it?\n\nChannel 0: Yep. $72. So total\n\nChannel 1: Is\n\nChannel 0: comes\n\nChannel 1: that the\n\nChannel 0: in\n\nChannel 1: best\n\nChannel 0: seven\n\nChannel 1: you\n\nChannel 0: 90\n\nChannel 1: can do?\n\nChannel 0: one.\n\nChannel 1: Or\n\nChannel 0: One sec.\n\nChannel 1: Yep. Is that the best you can do for three units?\n\nChannel 0: Just checking in. Okay. Alright. We have got a lot stock. Where are you basing?\n\nChannel 1: Queensland.\n\nChannel 0: Queensland. K. K. We can make it to $2.30. Yep.\n\nFinal price would be $2.30, ma'am. 2\n\nChannel 1: That's it. Is it? Okay. Now just double checking.\n\nChannel 0: 30.\n\nChannel 1: That's the new model, w b, the new model which came out earlier this year, isn't it? 2026 model,\n\nChannel 0: 08/15. Yep. 08/15. And there are other options as well.\n\nChannel 1: Yep.\n\nChannel 0: If\n\nChannel 1: Yep.\n\nChannel 0: you want, I\n\nChannel 1: But\n\nChannel 0: can\n\nChannel 1: this\n\nChannel 0: provide you mhmm.\n\nChannel 1: yep. But this one just double checking. This one was released earlier this year, isn't it? 815W B. It is, isn't it?\n\nIt's not W, it's WB, isn't\n\nChannel 0: Right.\n\nChannel 1: it? Right. Okay.\n\nChannel 0: So I'm saying, do you want me to send you over the pricing?\n\nChannel 1: Yes. If if it would be yeah. It would be great. If you could just send me a quote, then I can just pay off the quote. Just confirm everything and pay off the\n\nChannel 0: Your drive from balance and move?\n\nChannel 1: quote. Yes. That's the one.\n\nChannel 0: Okay. Okay. So a few days back, I got this inquiry same inquiry from Balance and Move from Joe, you as well. You you it was you. Right?\n\nChannel 1: Yes. Yes. I think I I did talk to you last week.\n\nChannel 0: Yep. I have sent you over the details on your email.\n\nChannel 1: Really? No. I\n\nChannel 0: Yep.\n\nChannel 1: don't have it.\n\nChannel 0: I have sent\n\nChannel 1: I\n\nChannel 0: it\n\nChannel 1: haven't\n\nChannel 0: to\n\nChannel 1: got it.\n\nChannel 0: admin@balanceandmove.com.\n\nChannel 1: From what what what email did you send it from?\n\nChannel 0: Admin from Tech Home Sales.\n\nChannel 1: T e c s. Let me see if I've got it. Yes. I do have got an email from you. Can you just send me one as a, like, a quote so I can just pay for it now and then we we can go ahead with it?\n\nChannel 0: Invoice. Okay. Alright. No worries. We'll share you right away the invoice.\n\nSo once paid, do let me know so we'll proceed with the order. And also share me your best the address to be delivered and the best contact number. Yep.\n\nChannel 1: I'll just send you a reply email with my, you know, the name, address, and and the, yeah, and the contact number.\n\nChannel 0: Alright.\n\nChannel 1: Do you\n\nChannel 0: Yep.\n\nChannel 1: think you'd be shipping from you'd be shipping from where would you be shipping this from? From Queensland? Or\n\nChannel 0: We have got Sydney. In Sydney, we have two units, and in Brisbane,\n\nChannel 1: Okay.\n\nChannel 0: we have three units. So, yep.\n\nChannel 1: So I can expect to have it delivered this week, isn't\n\nChannel 0: Yep. It will be delivered within this week.\n\nChannel 1: it? Okay. No worries. Thank you. I'll I'll just\n\nChannel 0: No.\n\nChannel 1: send them.\n\nChannel 0: Yep.\n\nChannel 1: And am I your name is Rosa, is it? Yeah. Okay. No worries, Rosa. I'll I'll reply and email you with the details required for the quote or invoice,\n\nChannel 0: Ross. Oh, okay.\n\nChannel 1: however you're gonna call it, and I'll pay based\n\nChannel 0: Yep.\n\nChannel 1: on\n\nChannel 0: Sending\n\nChannel 1: it.\n\nChannel 0: you the\n\nChannel 1: And\n\nChannel 0: invoice.\n\nChannel 1: yeah.\n\nChannel 0: No worries,\n\nChannel 1: Okay.\n\nChannel 0: sir.\n\nChannel 1: Thank you.\n\nChannel 0: Thanks.\n\nChannel 1: Thank you.\n\nChannel 0: Yes, ma'am.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.03273822367191315}],"sentiment":"neutral","sentiment_score":0.03273822367191315,"channel":0,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.10609634220600128},{"text":"This is Jo from the transfer service.","start":4.24,"end":5.92,"sentiment":"neutral","sentiment_score":0.1536362341472081},{"text":"I have Josie from Balance and Move after a quote for an IP phone.","start":5.92,"end":10.16,"sentiment":"neutral","sentiment_score":0.15112940700990812},{"text":"Can I transfer him through?","start":10.16,"end":11.62,"sentiment":"neutral","sentiment_score":0.14570211619138718}],"sentiment":"neutral","sentiment_score":0.14910638001230028,"channel":1,"num_words":27,"start":3.9199998,"end":11.62},{"sentences":[{"text":"Yep.","start":12.48,"end":12.855,"sentiment":"neutral","sentiment_score":0.25338876247406006}],"sentiment":"neutral","sentiment_score":0.25338876247406006,"channel":0,"num_words":1,"start":12.48,"end":12.855},{"sentences":[{"text":"Thank you.","start":12.96,"end":13.44,"sentiment":"positive","sentiment_score":0.5192305743694305},{"text":"Hold the line.","start":13.44,"end":14.259999,"sentiment":"neutral","sentiment_score":0.2289077490568161},{"text":"Hello?","start":23.875,"end":24.275,"sentiment":"neutral","sentiment_score":0.029696421697735783},{"text":"Can you hear me?","start":24.275,"end":25.255,"sentiment":"neutral","sentiment_score":0.009525330737233162}],"sentiment":"neutral","sentiment_score":0.1792982140555978,"channel":1,"num_words":10,"start":12.96,"end":25.255},{"sentences":[{"text":"Hello?","start":25.414999,"end":25.914999,"sentiment":"neutral","sentiment_score":0.019554514437913895},{"text":"Yep.","start":26.055,"end":26.375,"sentiment":"neutral","sentiment_score":0.0375288724899292},{"text":"I can hear you.","start":26.375,"end":27.27,"sentiment":"neutral","sentiment_score":0.05505629722028971}],"sentiment":"neutral","sentiment_score":0.046218095968166985,"channel":0,"num_words":6,"start":25.414999,"end":27.27},{"sentences":[{"text":"Look.","start":28.47,"end":28.59,"sentiment":"neutral","sentiment_score":0.03840157389640808},{"text":"I was just looking at the Snorm IP phone.","start":28.59,"end":31.849998,"sentiment":"neutral","sentiment_score":0.024958651098940108},{"text":"I was looking at","start":32.309998,"end":33.11,"sentiment":"neutral","sentiment_score":0.010155223775655031}],"sentiment":"neutral","sentiment_score":0.021689309206392084,"channel":1,"num_words":14,"start":28.47,"end":33.11},{"sentences":[{"text":"Mhmm.","start":32.95,"end":33.45,"sentiment":"neutral","sentiment_score":0.016817092895507812}],"sentiment":"neutral","sentiment_score":0.016817092895507812,"channel":0,"num_words":1,"start":32.95,"end":33.45},{"sentences":[{"text":"D815WB.","start":33.11,"end":35.77,"sentiment":"neutral","sentiment_score":0.011696597561240196}],"sentiment":"neutral","sentiment_score":0.011696597561240196,"channel":1,"num_words":1,"start":33.11,"end":35.77},{"sentences":[{"text":"Okay.","start":37.190002,"end":37.690002,"sentiment":"neutral","sentiment_score":0.06071462482213974}],"sentiment":"neutral","sentiment_score":0.06071462482213974,"channel":0,"num_words":1,"start":37.190002,"end":37.690002},{"sentences":[{"text":"Just wanted to know what's the best you can do on it.","start":39.989998,"end":42.15,"sentiment":"neutral","sentiment_score":0.04438506377240022},{"text":"Looking at three units in Queensland.","start":42.15,"end":44.255,"sentiment":"neutral","sentiment_score":0.028086443431675434}],"sentiment":"neutral","sentiment_score":0.03895219032549196,"channel":1,"num_words":18,"start":39.989998,"end":44.255},{"sentences":[{"text":"815WP.","start":46.405,"end":48.325,"sentiment":"neutral","sentiment_score":0.024371324107050896},{"text":"Right?","start":48.325,"end":48.825,"sentiment":"neutral","sentiment_score":0.028766803443431858}],"sentiment":"neutral","sentiment_score":0.026569063775241375,"channel":0,"num_words":2,"start":46.405,"end":48.825},{"sentences":[{"text":"W B, B For Bravo.","start":49.755,"end":51.775,"sentiment":"neutral","sentiment_score":0.02366825342178345}],"sentiment":"neutral","sentiment_score":0.02366825342178345,"channel":1,"num_words":5,"start":49.755,"end":51.775},{"sentences":[{"text":"Yep.","start":52.885,"end":53.385,"sentiment":"neutral","sentiment_score":0.08511599153280258},{"text":"The price for w P is $2.40 x c s t.","start":58.39,"end":64.17,"sentiment":"neutral","sentiment_score":0.03625187718055465}],"sentiment":"neutral","sentiment_score":0.04032388670990864,"channel":0,"num_words":12,"start":52.885,"end":64.17},{"sentences":[{"text":"Yep.","start":65.29,"end":65.61,"sentiment":"neutral","sentiment_score":0.078688845038414},{"text":"What would it cost for three units, including delivery to yeah.","start":65.61,"end":71.865,"sentiment":"neutral","sentiment_score":0.04840296811678193},{"text":"Postcode","start":72.005,"end":72.505,"sentiment":"neutral","sentiment_score":0.013717792928218842}],"sentiment":"neutral","sentiment_score":0.04806456055778723,"channel":1,"num_words":13,"start":65.29,"end":72.505},{"sentences":[{"text":"It","start":72.405,"end":72.905,"sentiment":"neutral","sentiment_score":0.018286190927028656}],"sentiment":"neutral","sentiment_score":0.018286190927028656,"channel":0,"num_words":1,"start":72.405,"end":72.905},{"sentences":[{"text":"4350.","start":72.645,"end":73.865,"sentiment":"neutral","sentiment_score":0.030268367379903793}],"sentiment":"neutral","sentiment_score":0.030268367379903793,"channel":1,"num_words":1,"start":72.645,"end":73.865},{"sentences":[{"text":"okay.","start":75.365,"end":75.865,"sentiment":"neutral","sentiment_score":0.07050253450870514},{"text":"One sec.","start":76.405,"end":77.225,"sentiment":"neutral","sentiment_score":0.05536263436079025},{"text":"Okay.","start":89.71,"end":90.03,"sentiment":"neutral","sentiment_score":0.10588494688272476},{"text":"For the cost, if the purchase is above 500, you get delivery for free.","start":90.03,"end":95.704994,"sentiment":"neutral","sentiment_score":0.14029522772346223}],"sentiment":"neutral","sentiment_score":0.12506921879119343,"channel":0,"num_words":18,"start":75.365,"end":95.704994},{"sentences":[{"text":"Okay.","start":97.5,"end":97.875,"sentiment":"neutral","sentiment_score":0.08852460980415344}],"sentiment":"neutral","sentiment_score":0.08852460980415344,"channel":1,"num_words":1,"start":97.5,"end":97.875},{"sentences":[{"text":"Yeah.","start":98.965,"end":99.465,"sentiment":"neutral","sentiment_score":0.08172725141048431},{"text":"So the total cost won't be $7.20 x GST.","start":101.524994,"end":104.345,"sentiment":"neutral","sentiment_score":0.06461414177384642}],"sentiment":"neutral","sentiment_score":0.0663254527375102,"channel":0,"num_words":10,"start":98.965,"end":104.345},{"sentences":[{"text":"$7.20","start":105.795,"end":106.775,"sentiment":"neutral","sentiment_score":0.02087360247969627}],"sentiment":"neutral","sentiment_score":0.02087360247969627,"channel":1,"num_words":1,"start":105.795,"end":106.775},{"sentences":[{"text":"Seven twenty x GST.","start":108.14,"end":110.24,"sentiment":"neutral","sentiment_score":0.012747632106766105}],"sentiment":"neutral","sentiment_score":0.012747632106766105,"channel":0,"num_words":4,"start":108.14,"end":110.24},{"sentences":[{"text":"8.","start":112.595,"end":112.755,"sentiment":"neutral","sentiment_score":0.028084803372621536},{"text":"Yep.","start":112.755,"end":112.995,"sentiment":"neutral","sentiment_score":0.03316192328929901},{"text":"72 plus GST, which would GST would be what?","start":112.995,"end":115.85,"sentiment":"neutral","sentiment_score":0.012713358841008611},{"text":"72?","start":115.85,"end":116.75,"sentiment":"neutral","sentiment_score":-0.01070444006472826}],"sentiment":"neutral","sentiment_score":0.013746876347189149,"channel":1,"num_words":12,"start":112.595,"end":116.75},{"sentences":[{"text":"Sorry.","start":117.9,"end":118.22,"sentiment":"neutral","sentiment_score":-0.0672929435968399},{"text":"Come again?","start":118.22,"end":118.96,"sentiment":"neutral","sentiment_score":-0.06167716160416603}],"sentiment":"neutral","sentiment_score":-0.06354908893505733,"channel":0,"num_words":3,"start":117.9,"end":118.96},{"sentences":[{"text":"The GST would be $72, is it?","start":120.409996,"end":123.71,"sentiment":"neutral","sentiment_score":-0.028636804116623744}],"sentiment":"neutral","sentiment_score":-0.028636804116623744,"channel":1,"num_words":7,"start":120.409996,"end":123.71},{"sentences":[{"text":"Yep.","start":124.815,"end":125.315,"sentiment":"neutral","sentiment_score":0.013129450380802156},{"text":"$72.","start":129.295,"end":130.275,"sentiment":"neutral","sentiment_score":0.004461162723600864},{"text":"So total","start":131.455,"end":132.015,"sentiment":"neutral","sentiment_score":0.0009921230375766754}],"sentiment":"neutral","sentiment_score":0.0048937147948890924,"channel":0,"num_words":4,"start":124.815,"end":132.015},{"sentences":[{"text":"Is","start":131.80501,"end":132.125,"sentiment":"neutral","sentiment_score":0.010377077385783195}],"sentiment":"neutral","sentiment_score":0.010377077385783195,"channel":1,"num_words":1,"start":131.80501,"end":132.125},{"sentences":[{"text":"comes","start":132.015,"end":132.335,"sentiment":"neutral","sentiment_score":0.009350422769784927}],"sentiment":"neutral","sentiment_score":0.009350422769784927,"channel":0,"num_words":1,"start":132.015,"end":132.335},{"sentences":[{"text":"that the","start":132.125,"end":132.365,"sentiment":"neutral","sentiment_score":0.01923552341759205}],"sentiment":"neutral","sentiment_score":0.01923552341759205,"channel":1,"num_words":2,"start":132.125,"end":132.365},{"sentences":[{"text":"in","start":132.335,"end":132.495,"sentiment":"neutral","sentiment_score":0.016019165515899658}],"sentiment":"neutral","sentiment_score":0.016019165515899658,"channel":0,"num_words":1,"start":132.335,"end":132.495},{"sentences":[{"text":"best","start":132.365,"end":132.60501,"sentiment":"neutral","sentiment_score":0.029877830296754837}],"sentiment":"neutral","sentiment_score":0.029877830296754837,"channel":1,"num_words":1,"start":132.365,"end":132.60501},{"sentences":[{"text":"seven","start":132.495,"end":132.735,"sentiment":"neutral","sentiment_score":0.015155605971813202}],"sentiment":"neutral","sentiment_score":0.015155605971813202,"channel":0,"num_words":1,"start":132.495,"end":132.735},{"sentences":[{"text":"you","start":132.60501,"end":132.76501,"sentiment":"neutral","sentiment_score":0.0033789239823818207}],"sentiment":"neutral","sentiment_score":0.0033789239823818207,"channel":1,"num_words":1,"start":132.60501,"end":132.76501},{"sentences":[{"text":"90","start":132.735,"end":133.135,"sentiment":"neutral","sentiment_score":0.017358217388391495}],"sentiment":"neutral","sentiment_score":0.017358217388391495,"channel":0,"num_words":1,"start":132.735,"end":133.135},{"sentences":[{"text":"can do?","start":132.76501,"end":133.24501,"sentiment":"neutral","sentiment_score":0.01503050234168768}],"sentiment":"neutral","sentiment_score":0.01503050234168768,"channel":1,"num_words":2,"start":132.76501,"end":133.24501},{"sentences":[{"text":"one.","start":133.135,"end":133.47,"sentiment":"neutral","sentiment_score":-0.006053034216165543}],"sentiment":"neutral","sentiment_score":-0.006053034216165543,"channel":0,"num_words":1,"start":133.135,"end":133.47},{"sentences":[{"text":"Or","start":133.24501,"end":133.74501,"sentiment":"neutral","sentiment_score":0.00047871842980384827}],"sentiment":"neutral","sentiment_score":0.00047871842980384827,"channel":1,"num_words":1,"start":133.24501,"end":133.74501},{"sentences":[{"text":"One sec.","start":134.91,"end":135.81,"sentiment":"neutral","sentiment_score":0.005175438709557056}],"sentiment":"neutral","sentiment_score":0.005175438709557056,"channel":0,"num_words":2,"start":134.91,"end":135.81},{"sentences":[{"text":"Yep.","start":138.285,"end":138.68501,"sentiment":"neutral","sentiment_score":0.05434812605381012},{"text":"Is that the best you can do for three units?","start":138.68501,"end":141.6,"sentiment":"neutral","sentiment_score":0.04460519775748253}],"sentiment":"neutral","sentiment_score":0.04549091851169413,"channel":1,"num_words":11,"start":138.285,"end":141.6},{"sentences":[{"text":"Just checking in.","start":143.87,"end":147.65,"sentiment":"neutral","sentiment_score":0.03381155369182428},{"text":"Okay.","start":147.87,"end":148.37,"sentiment":"neutral","sentiment_score":0.078603096306324},{"text":"Alright.","start":152.33499,"end":152.655,"sentiment":"neutral","sentiment_score":0.11976955831050871},{"text":"We have got a lot stock.","start":152.655,"end":154.25499,"sentiment":"neutral","sentiment_score":0.11762819190820058},{"text":"Where are you basing?","start":154.25499,"end":155.47499,"sentiment":"neutral","sentiment_score":0.03234453219920397}],"sentiment":"neutral","sentiment_score":0.07566363972922166,"channel":0,"num_words":15,"start":143.87,"end":155.47499},{"sentences":[{"text":"Queensland.","start":157.595,"end":158.095,"sentiment":"neutral","sentiment_score":0.030214186757802963}],"sentiment":"neutral","sentiment_score":0.030214186757802963,"channel":1,"num_words":1,"start":157.595,"end":158.095},{"sentences":[{"text":"Queensland.","start":159.61499,"end":160.11499,"sentiment":"neutral","sentiment_score":0.0381305031478405},{"text":"K.","start":161.135,"end":161.635,"sentiment":"neutral","sentiment_score":0.03372893109917641},{"text":"K.","start":164.84,"end":165.24,"sentiment":"neutral","sentiment_score":0.04799814149737358},{"text":"We can make it to $2.30.","start":165.24,"end":169.5,"sentiment":"neutral","sentiment_score":0.1259100673099359},{"text":"Yep.","start":173.08,"end":173.56,"sentiment":"neutral","sentiment_score":0.1101451963186264}],"sentiment":"neutral","sentiment_score":0.09854631759226322,"channel":0,"num_words":10,"start":159.61499,"end":173.56},{"sentences":[{"text":"Final price would be $2.30, ma'am.","start":173.56,"end":175.395,"sentiment":"neutral","sentiment_score":0.07966347970068455},{"text":"2","start":175.395,"end":175.895,"sentiment":"neutral","sentiment_score":-0.007497154176235199}],"sentiment":"neutral","sentiment_score":0.0672119605754103,"channel":0,"num_words":7,"start":173.56,"end":175.895},{"sentences":[{"text":"That's it.","start":176.74,"end":177.22,"sentiment":"neutral","sentiment_score":0.0277742063626647},{"text":"Is it?","start":177.22,"end":177.62,"sentiment":"neutral","sentiment_score":0.027252089232206345},{"text":"Okay.","start":177.62,"end":178.1,"sentiment":"neutral","sentiment_score":0.03674838691949845},{"text":"Now just double checking.","start":178.1,"end":179.38,"sentiment":"neutral","sentiment_score":0.022365034092217684}],"sentiment":"neutral","sentiment_score":0.026251234942012362,"channel":1,"num_words":9,"start":176.74,"end":179.38},{"sentences":[{"text":"30.","start":179.235,"end":179.735,"sentiment":"neutral","sentiment_score":0.02039833925664425}],"sentiment":"neutral","sentiment_score":0.02039833925664425,"channel":0,"num_words":1,"start":179.235,"end":179.735},{"sentences":[{"text":"That's the new model, w b, the new model which came out earlier this year, isn't it?","start":179.38,"end":184.42,"sentiment":"neutral","sentiment_score":0.05669616557219449},{"text":"2026 model,","start":184.42,"end":185.745,"sentiment":"neutral","sentiment_score":0.03009180072695017}],"sentiment":"neutral","sentiment_score":0.05389570611480035,"channel":1,"num_words":19,"start":179.38,"end":185.745},{"sentences":[{"text":"08/15.","start":185.475,"end":186.215,"sentiment":"neutral","sentiment_score":0.030850259587168697},{"text":"Yep.","start":186.27501,"end":186.77501,"sentiment":"neutral","sentiment_score":0.0857299193739891},{"text":"08/15.","start":186.91501,"end":187.735,"sentiment":"neutral","sentiment_score":0.04933273419737816},{"text":"And there are other options as well.","start":188.595,"end":190.695,"sentiment":"neutral","sentiment_score":0.07155659102967807}],"sentiment":"neutral","sentiment_score":0.06668090503662824,"channel":0,"num_words":10,"start":185.475,"end":190.695},{"sentences":[{"text":"Yep.","start":192.625,"end":193.025,"sentiment":"neutral","sentiment_score":0.061374373733997345}],"sentiment":"neutral","sentiment_score":0.061374373733997345,"channel":1,"num_words":1,"start":192.625,"end":193.025},{"sentences":[{"text":"If","start":192.72,"end":193.04001,"sentiment":"neutral","sentiment_score":0.051546428352594376}],"sentiment":"neutral","sentiment_score":0.051546428352594376,"channel":0,"num_words":1,"start":192.72,"end":193.04001},{"sentences":[{"text":"Yep.","start":193.025,"end":193.50499,"sentiment":"neutral","sentiment_score":0.03580538183450699}],"sentiment":"neutral","sentiment_score":0.03580538183450699,"channel":1,"num_words":1,"start":193.025,"end":193.50499},{"sentences":[{"text":"you want, I","start":193.04001,"end":193.52,"sentiment":"neutral","sentiment_score":0.008222632265339294}],"sentiment":"neutral","sentiment_score":0.008222632265339294,"channel":0,"num_words":3,"start":193.04001,"end":193.52},{"sentences":[{"text":"But","start":193.50499,"end":193.825,"sentiment":"neutral","sentiment_score":-0.013322295621037483}],"sentiment":"neutral","sentiment_score":-0.013322295621037483,"channel":1,"num_words":1,"start":193.50499,"end":193.825},{"sentences":[{"text":"can","start":193.52,"end":194.0,"sentiment":"neutral","sentiment_score":-0.01264265738427639}],"sentiment":"neutral","sentiment_score":-0.01264265738427639,"channel":0,"num_words":1,"start":193.52,"end":194.0},{"sentences":[{"text":"this","start":193.825,"end":194.325,"sentiment":"neutral","sentiment_score":0.0006586574018001556}],"sentiment":"neutral","sentiment_score":0.0006586574018001556,"channel":1,"num_words":1,"start":193.825,"end":194.325},{"sentences":[{"text":"provide you mhmm.","start":194.0,"end":195.54001,"sentiment":"neutral","sentiment_score":-0.00942192847530047}],"sentiment":"neutral","sentiment_score":-0.00942192847530047,"channel":0,"num_words":3,"start":194.0,"end":195.54001},{"sentences":[{"text":"yep.","start":196.22499,"end":196.705,"sentiment":"neutral","sentiment_score":0.003967990633100271},{"text":"But this one just double checking.","start":196.705,"end":198.545,"sentiment":"neutral","sentiment_score":-0.032047065595785774},{"text":"This one was released earlier this year, isn't it?","start":198.545,"end":201.24,"sentiment":"neutral","sentiment_score":-0.014004491683509614},{"text":"815W B.","start":201.40001,"end":203.5,"sentiment":"neutral","sentiment_score":-0.007618631701916456},{"text":"It is, isn't it?","start":203.56001,"end":204.44,"sentiment":"neutral","sentiment_score":-0.037079870235174894}],"sentiment":"neutral","sentiment_score":-0.021723253292624246,"channel":1,"num_words":22,"start":196.22499,"end":204.44},{"sentences":[{"text":"It's not W, it's WB, isn't","start":204.44,"end":206.62001,"sentiment":"neutral","sentiment_score":-0.14058403422435126}],"sentiment":"neutral","sentiment_score":-0.14058403422435126,"channel":1,"num_words":6,"start":204.44,"end":206.62001},{"sentences":[{"text":"Right.","start":207.30501,"end":207.80501,"sentiment":"neutral","sentiment_score":-0.0985492616891861}],"sentiment":"neutral","sentiment_score":-0.0985492616891861,"channel":0,"num_words":1,"start":207.30501,"end":207.80501},{"sentences":[{"text":"it?","start":209.8,"end":209.96,"sentiment":"neutral","sentiment_score":-0.05383409559726715},{"text":"Right.","start":209.96,"end":210.28,"sentiment":"neutral","sentiment_score":-0.014599046669900416},{"text":"Okay.","start":210.28,"end":210.78,"sentiment":"neutral","sentiment_score":0.001287795603275299}],"sentiment":"neutral","sentiment_score":-0.022381782221297424,"channel":1,"num_words":3,"start":209.8,"end":210.78},{"sentences":[{"text":"So I'm saying, do you want me to send you over the pricing?","start":216.12001,"end":219.34001,"sentiment":"neutral","sentiment_score":0.0029838763607236054}],"sentiment":"neutral","sentiment_score":0.0029838763607236054,"channel":0,"num_words":13,"start":216.12001,"end":219.34001},{"sentences":[{"text":"Yes.","start":220.695,"end":221.095,"sentiment":"neutral","sentiment_score":0.12393712252378464},{"text":"If if it would be yeah.","start":221.095,"end":222.295,"sentiment":"neutral","sentiment_score":0.20349317540725073},{"text":"It would be great.","start":222.295,"end":223.015,"sentiment":"positive","sentiment_score":0.7031615227460861},{"text":"If you could just send me a quote, then I can just pay off the quote.","start":223.015,"end":225.655,"sentiment":"neutral","sentiment_score":0.303168710321188},{"text":"Just confirm everything and pay off the","start":225.655,"end":227.72,"sentiment":"neutral","sentiment_score":0.153138273528644}],"sentiment":"neutral","sentiment_score":0.2964767513467985,"channel":1,"num_words":34,"start":220.695,"end":227.72},{"sentences":[{"text":"Your drive from balance and move?","start":228.20001,"end":230.415,"sentiment":"neutral","sentiment_score":0.03928304029007753}],"sentiment":"neutral","sentiment_score":0.03928304029007753,"channel":0,"num_words":6,"start":228.20001,"end":230.415},{"sentences":[{"text":"quote.","start":230.9,"end":231.38,"sentiment":"neutral","sentiment_score":0.041281044483184814},{"text":"Yes.","start":231.38,"end":231.7,"sentiment":"neutral","sentiment_score":0.0986824482679367},{"text":"That's the one.","start":231.7,"end":232.68001,"sentiment":"neutral","sentiment_score":0.11207649360100429}],"sentiment":"neutral","sentiment_score":0.09523859471082688,"channel":1,"num_words":5,"start":230.9,"end":232.68001},{"sentences":[{"text":"Okay.","start":233.45499,"end":233.935,"sentiment":"neutral","sentiment_score":0.0977255553007126},{"text":"Okay.","start":233.935,"end":234.435,"sentiment":"neutral","sentiment_score":0.08703761547803879},{"text":"So a few days back, I got this inquiry same inquiry from Balance and Move from Joe, you as well.","start":234.575,"end":242.415,"sentiment":"neutral","sentiment_score":0.09717621039599181},{"text":"You you it was you.","start":242.415,"end":243.775,"sentiment":"neutral","sentiment_score":0.07892721444368363},{"text":"Right?","start":243.775,"end":244.275,"sentiment":"neutral","sentiment_score":0.054168589413166046}],"sentiment":"neutral","sentiment_score":0.09203900144036327,"channel":0,"num_words":28,"start":233.45499,"end":244.275},{"sentences":[{"text":"Yes.","start":244.825,"end":245.225,"sentiment":"neutral","sentiment_score":0.06327539682388306},{"text":"Yes.","start":245.225,"end":245.465,"sentiment":"neutral","sentiment_score":0.06608982384204865},{"text":"I think I I did talk to you last week.","start":245.465,"end":247.805,"sentiment":"neutral","sentiment_score":0.05904473066329956}],"sentiment":"neutral","sentiment_score":0.05998437727491061,"channel":1,"num_words":12,"start":244.825,"end":247.805},{"sentences":[{"text":"Yep.","start":248.53,"end":248.93,"sentiment":"neutral","sentiment_score":0.04687703773379326},{"text":"I have sent you over the details on your email.","start":248.93,"end":252.62999,"sentiment":"neutral","sentiment_score":0.012754027545452119}],"sentiment":"neutral","sentiment_score":0.01585611938075586,"channel":0,"num_words":11,"start":248.53,"end":252.62999},{"sentences":[{"text":"Really?","start":252.825,"end":253.325,"sentiment":"neutral","sentiment_score":-0.03701809421181679},{"text":"No.","start":253.865,"end":254.185,"sentiment":"neutral","sentiment_score":-0.2910197377204895},{"text":"I","start":254.185,"end":254.58499,"sentiment":"neutral","sentiment_score":-0.2210809588432312}],"sentiment":"neutral","sentiment_score":-0.18303959692517915,"channel":1,"num_words":3,"start":252.825,"end":254.58499},{"sentences":[{"text":"Yep.","start":254.45,"end":254.95,"sentiment":"neutral","sentiment_score":-0.2377612590789795}],"sentiment":"neutral","sentiment_score":-0.2377612590789795,"channel":0,"num_words":1,"start":254.45,"end":254.95},{"sentences":[{"text":"don't have it.","start":254.58499,"end":255.6,"sentiment":"neutral","sentiment_score":-0.31242015957832336}],"sentiment":"neutral","sentiment_score":-0.31242015957832336,"channel":1,"num_words":3,"start":254.58499,"end":255.6},{"sentences":[{"text":"I have sent","start":256.44998,"end":257.09,"sentiment":"neutral","sentiment_score":-0.298148512840271}],"sentiment":"neutral","sentiment_score":-0.298148512840271,"channel":0,"num_words":3,"start":256.44998,"end":257.09},{"sentences":[{"text":"I","start":256.88,"end":257.12,"sentiment":"negative","sentiment_score":-0.35505491495132446}],"sentiment":"negative","sentiment_score":-0.35505491495132446,"channel":1,"num_words":1,"start":256.88,"end":257.12},{"sentences":[{"text":"it","start":257.09,"end":257.25,"sentiment":"negative","sentiment_score":-0.3392598330974579}],"sentiment":"negative","sentiment_score":-0.3392598330974579,"channel":0,"num_words":1,"start":257.09,"end":257.25},{"sentences":[{"text":"haven't","start":257.12,"end":257.44,"sentiment":"neutral","sentiment_score":-0.27930575609207153}],"sentiment":"neutral","sentiment_score":-0.27930575609207153,"channel":1,"num_words":1,"start":257.12,"end":257.44},{"sentences":[{"text":"to","start":257.25,"end":257.65,"sentiment":"neutral","sentiment_score":-0.2537981867790222}],"sentiment":"neutral","sentiment_score":-0.2537981867790222,"channel":0,"num_words":1,"start":257.25,"end":257.65},{"sentences":[{"text":"got it.","start":257.44,"end":258.1,"sentiment":"neutral","sentiment_score":-0.1966727003455162}],"sentiment":"neutral","sentiment_score":-0.1966727003455162,"channel":1,"num_words":2,"start":257.44,"end":258.1},{"sentences":[{"text":"admin@balanceandmove.com.","start":257.65,"end":260.265,"sentiment":"neutral","sentiment_score":-0.042153239250183105}],"sentiment":"neutral","sentiment_score":-0.042153239250183105,"channel":0,"num_words":1,"start":257.65,"end":260.265},{"sentences":[{"text":"From what what what email did you send it from?","start":261.44,"end":264.42,"sentiment":"neutral","sentiment_score":-0.08839722797274589}],"sentiment":"neutral","sentiment_score":-0.08839722797274589,"channel":1,"num_words":10,"start":261.44,"end":264.42},{"sentences":[{"text":"Admin from Tech Home Sales.","start":265.14502,"end":267.40503,"sentiment":"neutral","sentiment_score":-0.00667890440672636}],"sentiment":"neutral","sentiment_score":-0.00667890440672636,"channel":0,"num_words":5,"start":265.14502,"end":267.40503},{"sentences":[{"text":"T e c s.","start":269.215,"end":270.175,"sentiment":"neutral","sentiment_score":-0.011939217569306493},{"text":"Let me see if I've got it.","start":270.175,"end":276.655,"sentiment":"neutral","sentiment_score":0.06663962187511581},{"text":"Yes.","start":276.655,"end":276.975,"sentiment":"neutral","sentiment_score":0.262678861618042},{"text":"I do have got an email from you.","start":276.975,"end":278.655,"sentiment":"neutral","sentiment_score":0.28655558079481125},{"text":"Can you just send me one as a, like, a quote so I can just pay for it now and then we we can go ahead with it?","start":278.655,"end":284.55,"sentiment":"neutral","sentiment_score":0.2844179554709366}],"sentiment":"neutral","sentiment_score":0.22786555716690296,"channel":1,"num_words":48,"start":269.215,"end":284.55},{"sentences":[{"text":"Invoice.","start":285.73502,"end":286.23502,"sentiment":"neutral","sentiment_score":0.04594174027442932},{"text":"Okay.","start":286.45502,"end":286.855,"sentiment":"neutral","sentiment_score":0.09458112716674805},{"text":"Alright.","start":286.855,"end":287.355,"sentiment":"neutral","sentiment_score":0.1550644487142563},{"text":"No worries.","start":287.655,"end":288.295,"sentiment":"neutral","sentiment_score":0.23023226112127304},{"text":"We'll share you right away the invoice.","start":288.295,"end":290.155,"sentiment":"neutral","sentiment_score":0.27479768863746096}],"sentiment":"neutral","sentiment_score":0.22330297157168388,"channel":0,"num_words":12,"start":285.73502,"end":290.155},{"sentences":[{"text":"So once paid, do let me know so we'll proceed with the order.","start":290.535,"end":293.73502,"sentiment":"neutral","sentiment_score":0.2955471563797731},{"text":"And also share me your best the address to be delivered and the best contact number.","start":293.73502,"end":299.435,"sentiment":"neutral","sentiment_score":0.20565971545875072},{"text":"Yep.","start":299.52,"end":300.02,"sentiment":"neutral","sentiment_score":0.2015339732170105}],"sentiment":"neutral","sentiment_score":0.24447341511646906,"channel":0,"num_words":30,"start":290.535,"end":300.02},{"sentences":[{"text":"I'll just send you a reply email with my, you know, the name, address, and and the, yeah, and the contact number.","start":300.645,"end":309.065,"sentiment":"neutral","sentiment_score":0.18750896067781883}],"sentiment":"neutral","sentiment_score":0.18750896067781883,"channel":1,"num_words":22,"start":300.645,"end":309.065},{"sentences":[{"text":"Alright.","start":308.96,"end":309.46,"sentiment":"neutral","sentiment_score":0.10432343930006029}],"sentiment":"neutral","sentiment_score":0.10432343930006029,"channel":0,"num_words":1,"start":308.96,"end":309.46},{"sentences":[{"text":"Do you","start":309.6,"end":309.76,"sentiment":"neutral","sentiment_score":0.05845753289759159}],"sentiment":"neutral","sentiment_score":0.05845753289759159,"channel":1,"num_words":2,"start":309.6,"end":309.76},{"sentences":[{"text":"Yep.","start":309.75998,"end":310.25998,"sentiment":"neutral","sentiment_score":0.06621439754962921}],"sentiment":"neutral","sentiment_score":0.06621439754962921,"channel":0,"num_words":1,"start":309.75998,"end":310.25998},{"sentences":[{"text":"think you'd be shipping from you'd be shipping from where would you be shipping this from?","start":309.76,"end":315.76,"sentiment":"neutral","sentiment_score":0.019466033787466586},{"text":"From Queensland?","start":315.76,"end":317.22,"sentiment":"neutral","sentiment_score":0.00883555319160223},{"text":"Or","start":317.36,"end":317.86,"sentiment":"neutral","sentiment_score":0.01350020244717598}],"sentiment":"neutral","sentiment_score":0.01803304470683399,"channel":1,"num_words":19,"start":309.76,"end":317.86},{"sentences":[{"text":"We have got Sydney.","start":318.775,"end":322.07498,"sentiment":"neutral","sentiment_score":0.020168370567262173},{"text":"In Sydney, we have two units, and in Brisbane,","start":322.29498,"end":326.07498,"sentiment":"neutral","sentiment_score":0.03973931260406971}],"sentiment":"neutral","sentiment_score":0.03371748428505201,"channel":0,"num_words":13,"start":318.775,"end":326.07498},{"sentences":[{"text":"Okay.","start":325.675,"end":326.175,"sentiment":"neutral","sentiment_score":0.09466917812824248}],"sentiment":"neutral","sentiment_score":0.09466917812824248,"channel":1,"num_words":1,"start":325.675,"end":326.175},{"sentences":[{"text":"we have three units.","start":326.13498,"end":327.335,"sentiment":"neutral","sentiment_score":0.08964070677757263},{"text":"So, yep.","start":327.335,"end":328.85,"sentiment":"neutral","sentiment_score":0.14468001574277878}],"sentiment":"neutral","sentiment_score":0.10798714309930801,"channel":0,"num_words":6,"start":326.13498,"end":328.85},{"sentences":[{"text":"So I can expect to have it delivered this week, isn't","start":332.315,"end":335.55,"sentiment":"neutral","sentiment_score":0.1889194683595137}],"sentiment":"neutral","sentiment_score":0.1889194683595137,"channel":1,"num_words":11,"start":332.315,"end":335.55},{"sentences":[{"text":"Yep.","start":336.35,"end":336.66998,"sentiment":"neutral","sentiment_score":0.09157958626747131},{"text":"It will be delivered within this week.","start":336.66998,"end":338.61,"sentiment":"neutral","sentiment_score":0.12809898172106063}],"sentiment":"neutral","sentiment_score":0.12353405728936195,"channel":0,"num_words":8,"start":336.35,"end":338.61},{"sentences":[{"text":"it?","start":338.88998,"end":339.38998,"sentiment":"neutral","sentiment_score":0.04731030762195587},{"text":"Okay.","start":339.53,"end":339.93,"sentiment":"neutral","sentiment_score":0.08417901396751404},{"text":"No worries.","start":339.93,"end":340.41,"sentiment":"neutral","sentiment_score":0.12632808089256287},{"text":"Thank you.","start":340.41,"end":340.81,"sentiment":"neutral","sentiment_score":0.27408379316329956},{"text":"I'll I'll just","start":340.81,"end":341.44998,"sentiment":"neutral","sentiment_score":0.04095089311401049}],"sentiment":"neutral","sentiment_score":0.11724063878258069,"channel":1,"num_words":9,"start":338.88998,"end":341.44998},{"sentences":[{"text":"No.","start":341.22998,"end":341.72998,"sentiment":"neutral","sentiment_score":-0.05041756480932236}],"sentiment":"neutral","sentiment_score":-0.05041756480932236,"channel":0,"num_words":1,"start":341.22998,"end":341.72998},{"sentences":[{"text":"send them.","start":341.44998,"end":342.00998,"sentiment":"neutral","sentiment_score":-0.05873837694525719}],"sentiment":"neutral","sentiment_score":-0.05873837694525719,"channel":1,"num_words":2,"start":341.44998,"end":342.00998},{"sentences":[{"text":"Yep.","start":341.87,"end":342.37,"sentiment":"neutral","sentiment_score":0.03424198552966118}],"sentiment":"neutral","sentiment_score":0.03424198552966118,"channel":0,"num_words":1,"start":341.87,"end":342.37},{"sentences":[{"text":"And am I your name is Rosa, is it?","start":342.00998,"end":344.50998,"sentiment":"neutral","sentiment_score":0.037953467211789556},{"text":"Yeah.","start":346.65,"end":346.88998,"sentiment":"neutral","sentiment_score":0.05594446882605553},{"text":"Okay.","start":346.88998,"end":347.21,"sentiment":"neutral","sentiment_score":0.0739472508430481},{"text":"No worries, Rosa.","start":347.21,"end":348.19,"sentiment":"neutral","sentiment_score":0.10038052002588908},{"text":"I'll I'll reply and email you with the details required for the quote or invoice,","start":348.49,"end":353.45502,"sentiment":"neutral","sentiment_score":0.12426082789897919}],"sentiment":"neutral","sentiment_score":0.09091472079784706,"channel":1,"num_words":29,"start":342.00998,"end":353.45502},{"sentences":[{"text":"Ross.","start":353.085,"end":353.32498,"sentiment":"neutral","sentiment_score":0.08037245273590088},{"text":"Oh, okay.","start":353.32498,"end":353.905,"sentiment":"neutral","sentiment_score":0.06552381999790668}],"sentiment":"neutral","sentiment_score":0.07047336424390475,"channel":0,"num_words":3,"start":353.085,"end":353.905},{"sentences":[{"text":"however you're gonna call it, and I'll pay based","start":353.45502,"end":355.855,"sentiment":"neutral","sentiment_score":0.020367714886864025}],"sentiment":"neutral","sentiment_score":0.020367714886864025,"channel":1,"num_words":9,"start":353.45502,"end":355.855},{"sentences":[{"text":"Yep.","start":355.565,"end":355.88498,"sentiment":"neutral","sentiment_score":0.02858755365014076}],"sentiment":"neutral","sentiment_score":0.02858755365014076,"channel":0,"num_words":1,"start":355.565,"end":355.88498},{"sentences":[{"text":"on","start":355.855,"end":356.015,"sentiment":"neutral","sentiment_score":0.01582612842321396}],"sentiment":"neutral","sentiment_score":0.01582612842321396,"channel":1,"num_words":1,"start":355.855,"end":356.015},{"sentences":[{"text":"Sending","start":355.88498,"end":356.205,"sentiment":"neutral","sentiment_score":0.026252945885062218}],"sentiment":"neutral","sentiment_score":0.026252945885062218,"channel":0,"num_words":1,"start":355.88498,"end":356.205},{"sentences":[{"text":"it.","start":356.015,"end":356.335,"sentiment":"neutral","sentiment_score":0.0215950645506382}],"sentiment":"neutral","sentiment_score":0.0215950645506382,"channel":1,"num_words":1,"start":356.015,"end":356.335},{"sentences":[{"text":"you the","start":356.205,"end":356.445,"sentiment":"neutral","sentiment_score":0.007891382556408644}],"sentiment":"neutral","sentiment_score":0.007891382556408644,"channel":0,"num_words":2,"start":356.205,"end":356.445},{"sentences":[{"text":"And","start":356.335,"end":356.535,"sentiment":"neutral","sentiment_score":0.005420497618615627}],"sentiment":"neutral","sentiment_score":0.005420497618615627,"channel":1,"num_words":1,"start":356.335,"end":356.535},{"sentences":[{"text":"invoice.","start":356.445,"end":356.945,"sentiment":"neutral","sentiment_score":0.016287554055452347}],"sentiment":"neutral","sentiment_score":0.016287554055452347,"channel":0,"num_words":1,"start":356.445,"end":356.945},{"sentences":[{"text":"yeah.","start":356.73502,"end":357.23502,"sentiment":"neutral","sentiment_score":0.0577712282538414}],"sentiment":"neutral","sentiment_score":0.0577712282538414,"channel":1,"num_words":1,"start":356.73502,"end":357.23502},{"sentences":[{"text":"No worries,","start":358.33002,"end":358.99002,"sentiment":"neutral","sentiment_score":0.0953439474105835}],"sentiment":"neutral","sentiment_score":0.0953439474105835,"channel":0,"num_words":2,"start":358.33002,"end":358.99002},{"sentences":[{"text":"Okay.","start":359.055,"end":359.535,"sentiment":"neutral","sentiment_score":0.14048931002616882}],"sentiment":"neutral","sentiment_score":0.14048931002616882,"channel":1,"num_words":1,"start":359.055,"end":359.535},{"sentences":[{"text":"sir.","start":359.45,"end":359.93002,"sentiment":"neutral","sentiment_score":0.20594105124473572}],"sentiment":"neutral","sentiment_score":0.20594105124473572,"channel":0,"num_words":1,"start":359.45,"end":359.93002},{"sentences":[{"text":"Thank you.","start":359.535,"end":360.275,"sentiment":"positive","sentiment_score":0.4434421956539154}],"sentiment":"positive","sentiment_score":0.4434421956539154,"channel":1,"num_words":2,"start":359.535,"end":360.275},{"sentences":[{"text":"Thanks.","start":359.93002,"end":360.43002,"sentiment":"positive","sentiment_score":0.4521310031414032}],"sentiment":"positive","sentiment_score":0.4521310031414032,"channel":0,"num_words":1,"start":359.93002,"end":360.43002},{"sentences":[{"text":"Thank you.","start":360.5869,"end":361.40692,"sentiment":"neutral","sentiment_score":0.3282572999596596}],"sentiment":"neutral","sentiment_score":0.3282572999596596,"channel":1,"num_words":2,"start":360.5869,"end":361.40692},{"sentences":[{"text":"Yes, ma'am.","start":361.05002,"end":361.87003,"sentiment":"positive","sentiment_score":0.5985530316829681}],"sentiment":"positive","sentiment_score":0.5985530316829681,"channel":0,"num_words":2,"start":361.05002,"end":361.87003},{"sentences":[{"text":"Bye.","start":364.74692,"end":365.24692,"sentiment":"neutral","sentiment_score":-0.08784100413322449}],"sentiment":"neutral","sentiment_score":-0.08784100413322449,"channel":1,"num_words":1,"start":364.74692,"end":365.24692}]},"summary":{"result":"success","short":"A representative from a transfer service called to transfer a customer named Josie from Balance and Move to an agent from the company. The agent confirmed the customer's details and provided pricing information for three units of the Snorm IP phone. The agent also sent a quote and invoice to the customer's email and requested a confirmation."},"intents":{"segments":[{"text":"This is Jo from the transfer service. I have Josie from Balance and Move after a quote for an IP phone. Can I transfer him through?","start_word":2,"end_word":27,"intents":[{"intent":"Request quote for ip phone","confidence_score":0.011352538}]},{"text":"So I'm saying, do you want me to send you over the pricing? Yes.","start_word":316,"end_word":329,"intents":[{"intent":"Request pricing","confidence_score":0.13805021}]},{"text":"I have sent you over the details on your email. Really?","start_word":415,"end_word":425,"intents":[{"intent":"Receive clarification on email","confidence_score":0.000016095886}]},{"text":"Can you just send me one as a, like, a quote so I can just pay for it now and then we we can go ahead with it? Invoice.","start_word":477,"end_word":505,"intents":[{"intent":"Offer quote assistance","confidence_score":0.0000030556125}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. This is Jo from the transfer service. I have Josie from Balance and Move after a quote for an IP phone. Can I transfer him through? Yep.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.1481747925281525},{"text":"Thank you.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.49847644567489624},{"text":"Hold the line. Hello? Can you hear me? Hello? Yep. I can hear you. Look. I was just looking at the Snorm IP phone. I was looking at Mhmm. D815WB. Okay. Just wanted to know what's the best you can do on it. Looking at three units in Queensland. 815WP. Right? W B, B For Bravo. Yep. The price for w P is $2.40 x c s t. Yep. What would it cost for three units, including delivery to yeah. Postcode It 4350. okay. One sec. Okay. For the cost, if the purchase is above 500, you get delivery for free. Okay. Yeah. So the total cost won't be $7.20 x GST. $7.20 Seven twenty x GST. 8. Yep. 72 plus GST, which would GST would be what? 72? Sorry. Come again? The GST would be $72, is it? Yep. $72. So total Is comes that the in best seven you 90 can do? one. Or One sec. Yep. Is that the best you can do for three units? Just checking in. Okay. Alright. We have got a lot stock. Where are you basing? Queensland. Queensland. K. K. We can make it to $2.30. Yep. Final price would be $2.30, ma'am. 2 That's it. Is it? Okay. Now just double checking. 30. That's the new model, w b, the new model which came out earlier this year, isn't it? 2026 model, 08/15. Yep. 08/15. And there are other options as well. Yep. If Yep. you want, I But can this provide you mhmm. yep. But this one just double checking. This one was released earlier this year, isn't it? 815W B. It is, isn't it? It's not W, it's WB, isn't Right. it? Right. Okay. So I'm saying, do you want me to send you over the pricing? Yes. If if it would be yeah.","start_word":31,"end_word":335,"sentiment":"neutral","sentiment_score":0.03591357702847387},{"text":"It would be great.","start_word":336,"end_word":339,"sentiment":"positive","sentiment_score":0.6933426856994629},{"text":"If you could just send me a quote, then I can just pay off the quote. Just confirm everything and pay off the Your drive from balance and move? quote. Yes. That's the one. Okay. Okay. So a few days back, I got this inquiry same inquiry from Balance and Move from Joe, you as well. You you it was you. Right? Yes. Yes. I think I I did talk to you last week. Yep. I have sent you over the details on your email. Really? No. I Yep. don't have it. I have sent I it haven't to got it. admin@balanceandmove.com. From what what what email did you send it from? Admin from Tech Home Sales. T e c s. Let me see if I've got it. Yes. I do have got an email from you. Can you just send me one as a, like, a quote so I can just pay for it now and then we we can go ahead with it? Invoice. Okay. Alright. No worries. We'll share you right away the invoice. So once paid, do let me know so we'll proceed with the order. And also share me your best the address to be delivered and the best contact number. Yep. I'll just send you a reply email with my, you know, the name, address, and and the, yeah, and the contact number. Alright. Do you Yep. think you'd be shipping from you'd be shipping from where would you be shipping this from? From Queensland? Or We have got Sydney. In Sydney, we have two units, and in Brisbane, Okay. we have three units. So, yep. So I can expect to have it delivered this week, isn't Yep. It will be delivered within this week. it? Okay. No worries. Thank you. I'll I'll just No. send them. Yep. And am I your name is Rosa, is it? Yeah. Okay. No worries, Rosa. I'll I'll reply and email you with the details required for the quote or invoice, Ross. Oh, okay. however you're gonna call it, and I'll pay based Yep. on Sending it. you the And invoice. yeah. No worries, Okay. sir.","start_word":340,"end_word":697,"sentiment":"neutral","sentiment_score":0.09877835001338628},{"text":"Thank you. Thanks. Thank you. Yes, ma'am. Bye.","start_word":698,"end_word":705,"sentiment":"positive","sentiment_score":0.4846706986427307}],"average":{"sentiment":"neutral","sentiment_score":0.08155730319489748}}}}