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Just before I go any further, I do need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Lovely. And, Sean, can I ask you to please confirm your full name, date of birth, and address, please? Fantastic. Thank you for that. I am calling for a reason. But first of all, instead of doing that three point of ID every single time, would you like to put a password on your account? Yeah. Yeah. What password would you like? Yeah. Whatever's whatever's best for you. 078925. And did you want a prompt on there at all to remind you in case you forget? Okay. Fantastic. I've put that on there so you... That will... That can be used moving forward now. The reason I'm phoning today, I'm just doing some final touches on our advice document for tomorrow for our meeting. I was just wondering if you knew off the top of your head how many years do you have remaining on your personal loan if you were just to continue paying it at the standard rate or the standard repayment? Five. Yep. And what about your home loan? Okay. Yeah. Do you know when you refinanced? Last year? Yep. What if... Do you think it'd be '25 or closer to '30? Yeah. I understand. Makes sense. Alright. Beautiful. I'll use those figures for the advice document anyhow. Beautiful. Well, I look forward to speaking with you tomorrow, and enjoy the rest of your day. Okay. 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Sean. It's Jenna here phoning from Oakview Financial. How are you today? I'm well. Thanks, Sean.\n\nJust before I go any further, I do need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Lovely. And, Sean, can I ask you to please confirm your full name, date of birth, and address, please? Fantastic.\n\nThank you for that. I am calling for a reason. But first of all, instead of doing that three point of ID every single time, would you like to put a password on your account? Yeah. Yeah.\n\nWhat password would you like? Yeah. Whatever's whatever's best for you. 078925. And did you want a prompt on there at all to remind you in case you forget?\n\nOkay. Fantastic. I've put that on there so you... That will... That can be used moving forward now.\n\nThe reason I'm phoning today, I'm just doing some final touches on our advice document for tomorrow for our meeting. I was just wondering if you knew off the top of your head how many years do you have remaining on your personal loan if you were just to continue paying it at the standard rate or the standard repayment? Five. Yep. And what about your home loan?\n\nOkay. Yeah. Do you know when you refinanced? Last year? Yep.\n\nWhat if... Do you think it'd be '25 or closer to '30? Yeah. I understand. Makes sense.\n\nAlright. Beautiful. I'll use those figures for the advice document anyhow. Beautiful. Well, I look forward to speaking with you tomorrow, and enjoy the rest of your day.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Sean.","start":3.04,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.15678687393665314},{"text":"It's Jenna here phoning from Oakview Financial.","start":3.6799998,"end":6.1,"sentiment":"neutral","sentiment_score":0.18694554269313812},{"text":"How are you today?","start":6.16,"end":7.14,"sentiment":"neutral","sentiment_score":0.23915594071149826},{"text":"I'm well.","start":8.96,"end":9.5199995,"sentiment":"positive","sentiment_score":0.467385858297348},{"text":"Thanks, Sean.","start":9.5199995,"end":10.42,"sentiment":"positive","sentiment_score":0.5255207568407059}],"sentiment":"neutral","sentiment_score":0.268507619991022,"num_words":17,"start":3.04,"end":10.42},{"sentences":[{"text":"Just before I go any further, I do need to let you know that our calls are recorded for quality and coaching purposes.","start":10.48,"end":15.455,"sentiment":"neutral","sentiment_score":0.07838244153105695},{"text":"Is that okay?","start":15.455,"end":16.355,"sentiment":"neutral","sentiment_score":0.11169750243425369},{"text":"Lovely.","start":17.855,"end":18.355,"sentiment":"positive","sentiment_score":0.33873194456100464},{"text":"And, Sean, can I ask you to please confirm your full name, date of birth, and address, please?","start":18.815,"end":23.635,"sentiment":"neutral","sentiment_score":0.056187885192533336},{"text":"Fantastic.","start":32.57,"end":33.05,"sentiment":"positive","sentiment_score":0.542289137840271}],"sentiment":"neutral","sentiment_score":0.08761503648660753,"num_words":46,"start":10.48,"end":33.05},{"sentences":[{"text":"Thank you for that.","start":33.05,"end":34.03,"sentiment":"positive","sentiment_score":0.5716093927621841},{"text":"I am calling for a reason.","start":34.73,"end":36.25,"sentiment":"neutral","sentiment_score":0.18229440848032633},{"text":"But first of all, instead of doing that three point of ID every single time, would you like to put a password on your 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final touches on our advice document for tomorrow for our meeting.","start":77.435,"end":83.88,"sentiment":"neutral","sentiment_score":0.037148572970181704},{"text":"I was just wondering if you knew off the top of your head how many years do you have remaining on your personal loan if you were just to continue paying it at the standard rate or the standard repayment?","start":84.020004,"end":94.2,"sentiment":"neutral","sentiment_score":-0.01246579687576741},{"text":"Five.","start":97.454994,"end":97.954994,"sentiment":"neutral","sentiment_score":-0.013825975358486176},{"text":"Yep.","start":98.015,"end":98.515,"sentiment":"neutral","sentiment_score":0.017193827778100967},{"text":"And what about your home loan?","start":99.05499,"end":100.59499,"sentiment":"neutral","sentiment_score":-0.003236545870701472}],"sentiment":"neutral","sentiment_score":0.0033571788465932887,"num_words":68,"start":77.435,"end":100.59499},{"sentences":[{"text":"Okay.","start":108.41499,"end":108.91499,"sentiment":"neutral","sentiment_score":0.001586729660630226},{"text":"Yeah.","start":114.51,"end":115.01,"sentiment":"neutral","sentiment_score":-0.02024533599615097},{"text":"Do you know when you refinanced?","start":140.22,"end":141.51999,"sentiment":"neutral","sentiment_score":-0.03655302586654822},{"text":"Last year?","start":145.57999,"end":146.31999,"sentiment":"neutral","sentiment_score":-0.01542992889881134},{"text":"Yep.","start":148.54,"end":148.875,"sentiment":"neutral","sentiment_score":-0.02004222944378853}],"sentiment":"neutral","sentiment_score":-0.026261713525111027,"num_words":11,"start":108.41499,"end":148.875},{"sentences":[{"text":"What if...","start":150.315,"end":150.875,"sentiment":"neutral","sentiment_score":-0.01364583382382989},{"text":"Do you think it'd be '25 or closer to '30?","start":150.875,"end":153.535,"sentiment":"neutral","sentiment_score":-0.027996968105435373},{"text":"Yeah.","start":158.875,"end":159.375,"sentiment":"neutral","sentiment_score":-0.0028037093579769135},{"text":"I understand.","start":164.23001,"end":164.97,"sentiment":"neutral","sentiment_score":-0.051386263221502304},{"text":"Makes sense.","start":167.03001,"end":167.85,"sentiment":"neutral","sentiment_score":0.0333990603685379}],"sentiment":"neutral","sentiment_score":-0.020355262574465835,"num_words":17,"start":150.315,"end":167.85},{"sentences":[{"text":"Alright.","start":168.07,"end":168.55,"sentiment":"neutral","sentiment_score":0.3053879141807556},{"text":"Beautiful.","start":168.55,"end":169.03001,"sentiment":"positive","sentiment_score":0.5704793930053711},{"text":"I'll use those figures for the advice document 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So I'm speaking. Yeah. Good. Yourself? Yeah. Sean Christopher Buxton. Twenty fifty the first nineteen ninety and 638 Beach Mountain High Mile Beach 1. Yeah. That'd probably be easier. Can I just make it like a code? Oh, yeah. 078925. No. That's alright. I don't remember that one. Thank you. Yep. Probably five years now, I would say. Yeah. Let me double check that. I think when we refinanced, we sort of just kept the same term. We didn't go back. Well, I'm not quite sure, actually, to be honest. Last year. Early last year or, like, the year before. I think it'd be '25, to be honest, because I think originally it was '30. And then, yeah, when we refinanced, we didn't wanna go back to, you know, go back to the start. Okay. No worries. You too. Thank you. 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So I'm speaking. Yeah. Good. Yourself?\n\nYeah. Sean Christopher Buxton. Twenty fifty the first nineteen ninety and 638 Beach Mountain High Mile Beach 1. Yeah. That'd probably be easier.\n\nCan I just make it like a code? Oh, yeah. 078925. No. That's alright.\n\nI don't remember that one. Thank you. Yep. Probably five years now, I would say. Yeah.\n\nLet me double check that. I think when we refinanced, we sort of just kept the same term. We didn't go back. Well, I'm not quite sure, actually, to be honest. Last year.\n\nEarly last year or, like, the year before. I think it'd be '25, to be honest, because I think originally it was '30. And then, yeah, when we refinanced, we didn't wanna go back to, you know, go back to the start. Okay. No worries.\n\nYou too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.68,"sentiment":"neutral","sentiment_score":0.03439197689294815},{"text":"So I'm speaking.","start":1.68,"end":2.5,"sentiment":"neutral","sentiment_score":0.03524533907572428},{"text":"Yeah.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.30897676944732666},{"text":"Good.","start":7.8399997,"end":8.0,"sentiment":"positive","sentiment_score":0.5060325860977173},{"text":"Yourself?","start":8.0,"end":8.5,"sentiment":"positive","sentiment_score":0.33738768100738525}],"sentiment":"neutral","sentiment_score":0.18464643295322145,"num_words":7,"start":1.36,"end":8.5},{"sentences":[{"text":"Yeah.","start":23.015,"end":23.515,"sentiment":"neutral","sentiment_score":0.03383409231901169},{"text":"Sean Christopher Buxton.","start":24.695,"end":25.994999,"sentiment":"neutral","sentiment_score":0.008248603592316309},{"text":"Twenty fifty the first nineteen ninety and 638 Beach Mountain High Mile Beach 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So I'm speaking.\n\nChannel 0: Hi, Sean. It's Jenna here phoning from Oakview Financial. How are you today?\n\nChannel 1: Yeah. Good. Yourself?\n\nChannel 0: I'm well. Thanks, Sean. Just before I go any further, I do need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Lovely.\n\nAnd, Sean, can I ask you to please confirm your full name, date of birth, and address,\n\nChannel 1: Yeah.\n\nChannel 0: please?\n\nChannel 1: Sean Christopher Buxton. Twenty fifty the first nineteen ninety and 638 Beach Mountain High Mile Beach 1.\n\nChannel 0: Fantastic. Thank you for that. I am calling for a reason. But first of all, instead of doing that three point of ID every single time, would you like to put a password on your account?\n\nChannel 1: Yeah. That'd probably\n\nChannel 0: Yeah.\n\nChannel 1: be easier.\n\nChannel 0: Yeah. What password would you like?\n\nChannel 1: Can I just make it like a code?\n\nChannel 0: Yeah. Whatever's whatever's best for you.\n\nChannel 1: Oh, yeah. 078925.\n\nChannel 0: 078925. And did you want a prompt on there at all to remind you in case you forget?\n\nChannel 1: No. That's alright. I don't remember that one.\n\nChannel 0: Okay. Fantastic. I've put that on there so you... That will... That can be used moving forward now.\n\nChannel 1: Thank you.\n\nChannel 0: The reason I'm phoning today, I'm just doing some final touches on our advice document for tomorrow for our meeting.\n\nChannel 1: Yep.\n\nChannel 0: I was just wondering if you knew off the top of your head how many years do you have remaining on your personal loan if you were just to continue paying it at the standard rate or the standard repayment?\n\nChannel 1: Probably five years now, I\n\nChannel 0: Five.\n\nChannel 1: would say.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: And what about your home loan?\n\nChannel 1: Let me double check that.\n\nChannel 0: Okay.\n\nChannel 1: I think when we refinanced, we sort of just kept the same\n\nChannel 0: Yeah.\n\nChannel 1: term. We didn't go back. 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Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.68,"sentiment":"neutral","sentiment_score":0.03439197689294815},{"text":"So I'm speaking.","start":1.68,"end":2.5,"sentiment":"neutral","sentiment_score":0.03524533907572428}],"sentiment":"neutral","sentiment_score":0.03503199853003025,"channel":1,"num_words":4,"start":1.36,"end":2.5},{"sentences":[{"text":"Hi, Sean.","start":3.04,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.15678687393665314},{"text":"It's Jenna here phoning from Oakview Financial.","start":3.6799998,"end":6.1,"sentiment":"neutral","sentiment_score":0.18694554269313812},{"text":"How are you 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the standard repayment?","start":84.020004,"end":94.2,"sentiment":"neutral","sentiment_score":-0.01246579687576741}],"sentiment":"neutral","sentiment_score":-0.01246579687576741,"channel":0,"num_words":40,"start":84.020004,"end":94.2},{"sentences":[{"text":"Probably five years now, I","start":95.41,"end":97.49,"sentiment":"neutral","sentiment_score":-0.00988776870071888}],"sentiment":"neutral","sentiment_score":-0.00988776870071888,"channel":1,"num_words":5,"start":95.41,"end":97.49},{"sentences":[{"text":"Five.","start":97.454994,"end":97.954994,"sentiment":"neutral","sentiment_score":-0.013825975358486176}],"sentiment":"neutral","sentiment_score":-0.013825975358486176,"channel":0,"num_words":1,"start":97.454994,"end":97.954994},{"sentences":[{"text":"would 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home loan. The representative asks Sean to put a password on his account and confirms his personal information. They also discuss the remaining years of his loan and the refinancing process. The call ends with the representative thanking Sean and saying they will use his information for their advice document."},"intents":{"segments":[{"text":"I am calling for a reason. But first of all, instead of doing that three point of ID every single time, would you like to put a password on your account? Yeah.","start_word":92,"end_word":123,"intents":[{"intent":"Request password","confidence_score":0.03988687}]},{"text":"And did you want a prompt on there at all to remind you in case you forget? No.","start_word":153,"end_word":170,"intents":[{"intent":"Request prompt","confidence_score":0.15376157}]},{"text":"The reason I'm phoning today, I'm just doing some final touches on our advice document for tomorrow for our meeting. Yep.","start_word":199,"end_word":219,"intents":[{"intent":"Request advice document","confidence_score":0.0054514017}]}]},"sentiments":{"segments":[{"text":"Hello. So I'm speaking. Hi, Sean. It's Jenna here phoning from Oakview Financial. How are you today? Yeah.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.16063973307609558},{"text":"Good. Yourself? I'm well. Thanks, Sean.","start_word":18,"end_word":23,"sentiment":"positive","sentiment_score":0.4629242420196533},{"text":"Just before I go any further, I do need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?","start_word":24,"end_word":49,"sentiment":"neutral","sentiment_score":0.08158324658870697},{"text":"Lovely.","start_word":50,"end_word":50,"sentiment":"positive","sentiment_score":0.33873194456100464},{"text":"And, Sean, can I ask you to please confirm your full name, date of birth, and address, Yeah. please? Sean Christopher Buxton. Twenty fifty the first nineteen ninety and 638 Beach Mountain High Mile Beach 1. Fantastic.","start_word":51,"end_word":87,"sentiment":"neutral","sentiment_score":0.06102259084582329},{"text":"Thank you for that.","start_word":88,"end_word":91,"sentiment":"positive","sentiment_score":0.5695053935050964},{"text":"I am calling for a reason. But first of all, instead of doing that three point of ID every single time, would you like to put a password on your account? Yeah. That'd probably Yeah. be easier. Yeah. What password would you like? Can I just make it like a code? Yeah. Whatever's whatever's best for you. Oh, yeah. 078925. 078925. And did you want a prompt on there at all to remind you in case you forget? No. That's alright. I don't remember that one. 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I think when we refinanced, we sort of just kept the same Yeah. term. We didn't go back. Well, I'm not quite sure, actually, to be honest. Do you know when you refinanced? Last year. Last year? Early last year or, like, the Yep. year before. What if... Do you think it'd be '25 or closer to '30? I think it'd be '25, to be honest, because I think originally it was '30. Yeah. And then, yeah, when we refinanced, we didn't wanna go back to, you know, go back I to the understand. start. Makes sense. Alright.","start_word":198,"end_word":378,"sentiment":"neutral","sentiment_score":-0.014227225445210934},{"text":"Beautiful. I'll use those figures for the advice document anyhow.","start_word":379,"end_word":388,"sentiment":"positive","sentiment_score":0.4242513775825501},{"text":"Okay. No worries.","start_word":389,"end_word":391,"sentiment":"neutral","sentiment_score":0.24903757870197296},{"text":"Beautiful. Well, I look forward to speaking with you tomorrow, and enjoy the rest of your day. 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