{"metadata":{"transaction_key":"deprecated","request_id":"019ef6ea-bab4-7371-84cd-5e9ecb74a814","sha256":"0e0bd2637963a7d69574b7b31e21301a0946619539ba576ee3fc714a08272808","created":"2026-06-23T23:57:20.024Z","duration":29.015938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":79,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":87,"output_tokens":87},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":87,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Cameron. This is Airtel accounts in reference to your pending invoice. At your earliest, please give us a callback or kindly spare a moment to response to our email. Thank you.","confidence":1.0,"words":[{"word":"hi","start":11.12,"end":11.44,"confidence":0.9946289,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.027157150208950043},{"word":"cameron","start":11.44,"end":11.94,"confidence":0.8557129,"punctuated_word":"Cameron.","sentiment":"neutral","sentiment_score":0.021175943315029144},{"word":"this","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.047378286719322205},{"word":"is","start":12.48,"end":12.96,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017870120704174042},{"word":"airtel","start":12.96,"end":13.46,"confidence":0.9926758,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.001027218997478485},{"word":"accounts","start":13.5199995,"end":14.0199995,"confidence":0.85498047,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":-0.034497588872909546},{"word":"in","start":14.684999,"end":14.924999,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.05100438743829727},{"word":"reference","start":14.924999,"end":15.405,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.019956499338150024},{"word":"to","start":15.405,"end":15.724999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0526539608836174},{"word":"your","start":15.724999,"end":16.125,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08044430613517761},{"word":"pending","start":16.125,"end":16.625,"confidence":1.0,"punctuated_word":"pending","sentiment":"neutral","sentiment_score":-0.13143354654312134},{"word":"invoice","start":16.685,"end":17.185,"confidence":0.98706055,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.09536811709403992},{"word":"at","start":18.525,"end":18.765,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.11725081503391266},{"word":"your","start":18.765,"end":19.005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.15479671955108645},{"word":"earliest","start":19.005,"end":19.505,"confidence":0.9995117,"punctuated_word":"earliest,","sentiment":"neutral","sentiment_score":-0.13861343264579773},{"word":"please","start":19.645,"end":19.965,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.17215809226036072},{"word":"give","start":19.965,"end":20.205,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.17339564859867096},{"word":"us","start":20.205,"end":20.445,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.165509432554245},{"word":"a","start":20.445,"end":20.525,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16019999980926514},{"word":"callback","start":20.525,"end":21.025,"confidence":0.9921875,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.17762309312820437},{"word":"or","start":21.564999,"end":22.064999,"confidence":0.5917969,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1267726570367813},{"word":"kindly","start":22.605,"end":23.085,"confidence":0.99121094,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":-0.08949486911296844},{"word":"spare","start":23.085,"end":23.404999,"confidence":0.9863281,"punctuated_word":"spare","sentiment":"neutral","sentiment_score":-0.1016768366098404},{"word":"a","start":23.404999,"end":23.564999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11743712425231934},{"word":"moment","start":23.564999,"end":24.044998,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.056231915950775146},{"word":"to","start":24.044998,"end":24.285,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11774958670139311},{"word":"response","start":24.285,"end":24.785,"confidence":0.7089844,"punctuated_word":"response","sentiment":"neutral","sentiment_score":-0.18423661589622495},{"word":"to","start":24.845,"end":25.164999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10605466365814208},{"word":"our","start":25.164999,"end":25.564999,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.18271538615226743},{"word":"email","start":25.564999,"end":26.064999,"confidence":0.9980469,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.0725131705403328},{"word":"thank","start":26.605,"end":26.925,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4257868528366089},{"word":"you","start":26.925,"end":27.425,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2449156939983368}],"paragraphs":{"transcript":"\nHi, Cameron. This is Airtel accounts in reference to your pending invoice. At your earliest, please give us a callback or kindly spare a moment to response to our email. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Cameron.","start":11.12,"end":11.94,"sentiment":"neutral","sentiment_score":0.024166546761989594},{"text":"This is Airtel accounts in reference to your pending invoice.","start":12.24,"end":17.185,"sentiment":"neutral","sentiment_score":-0.053163403272628786},{"text":"At your earliest, please give us a callback or kindly spare a moment to response to our email.","start":18.525,"end":26.064999,"sentiment":"neutral","sentiment_score":-0.13413500330514377},{"text":"Thank you.","start":26.605,"end":27.425,"sentiment":"positive","sentiment_score":0.33535127341747284}],"sentiment":"neutral","sentiment_score":-0.06959463912062347,"num_words":32,"start":11.12,"end":27.425}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"your","start":0.08,"end":0.32,"confidence":0.7036133,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.6410213708877563},{"word":"call","start":0.32,"end":0.39999998,"confidence":0.7524414,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6445724964141846},{"word":"has","start":0.39999998,"end":0.64,"confidence":0.9902344,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.6765466332435608},{"word":"been","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.6893866062164307},{"word":"forwarded","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.6808546781539917},{"word":"to","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.695438027381897},{"word":"voice","start":1.36,"end":1.68,"confidence":0.9941406,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7092245221138},{"word":"mail","start":1.68,"end":2.1799998,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.661142110824585},{"word":"the","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6396921873092651},{"word":"person","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6573072671890259},{"word":"you're","start":2.8799999,"end":3.12,"confidence":0.9975586,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.6232597827911377},{"word":"trying","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.624181866645813},{"word":"to","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6412390470504761},{"word":"reach","start":3.52,"end":3.9199998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.6517959833145142},{"word":"is","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6945282220840454},{"word":"not","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7121205925941467},{"word":"available","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.671851396560669},{"word":"at","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.32254910469055176},{"word":"the","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2751654386520386},{"word":"tone","start":5.68,"end":6.18,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.2500234544277191},{"word":"please","start":6.3199997,"end":6.64,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.32233524322509766},{"word":"record","start":6.64,"end":6.96,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.3409183621406555},{"word":"your","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3343377709388733},{"word":"message","start":7.12,"end":7.62,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3184151351451874},{"word":"when","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.25991663336753845},{"word":"you","start":8.16,"end":8.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2926420271396637},{"word":"have","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.26018303632736206},{"word":"finished","start":8.559999,"end":8.96,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.23153841495513916},{"word":"recording","start":8.96,"end":9.36,"confidence":0.9980469,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.3124590516090393},{"word":"you","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3657582402229309},{"word":"may","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3682639300823212},{"word":"hang","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.3151988387107849},{"word":"up","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.32305657863616943}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.1799998,"sentiment":"negative","sentiment_score":-0.6747733056545258},{"text":"The person you're trying to reach is not available.","start":2.3999999,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.6573307050598992},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.62,"sentiment":"neutral","sentiment_score":-0.3091063584600176},{"text":"When you have finished recording, you may hang up.","start":7.9199996,"end":10.42,"sentiment":"neutral","sentiment_score":-0.30322408345010543}],"sentiment":"negative","sentiment_score":-0.49111891063776886,"num_words":33,"start":0.08,"end":10.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Cameron. This is Airtel accounts in reference to your pending invoice. At your earliest, please give us a callback or kindly spare a moment to response to our email. Thank you.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.1799998,"sentiment":"negative","sentiment_score":-0.6747733056545258},{"text":"The person you're trying to reach is not available.","start":2.3999999,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.6573307050598992},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.62,"sentiment":"neutral","sentiment_score":-0.3091063584600176},{"text":"When you have finished recording, you may hang up.","start":7.9199996,"end":10.42,"sentiment":"neutral","sentiment_score":-0.30322408345010543}],"sentiment":"negative","sentiment_score":-0.49111891063776886,"channel":1,"num_words":33,"start":0.08,"end":10.42},{"sentences":[{"text":"Hi, Cameron.","start":11.12,"end":11.94,"sentiment":"neutral","sentiment_score":0.024166546761989594},{"text":"This is Airtel accounts in reference to your pending invoice.","start":12.24,"end":17.185,"sentiment":"neutral","sentiment_score":-0.053163403272628786},{"text":"At your earliest, please give us a callback or kindly spare a moment to response to our email.","start":18.525,"end":26.064999,"sentiment":"neutral","sentiment_score":-0.13413500330514377},{"text":"Thank you.","start":26.605,"end":27.425,"sentiment":"positive","sentiment_score":0.33535127341747284}],"sentiment":"neutral","sentiment_score":-0.06959463912062347,"channel":0,"num_words":32,"start":11.12,"end":27.425}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail and they were prompted to leave a message. The agent left a message for the customer regarding their pending invoice and requested a callback or for a moment to respond via email."},"intents":{"segments":[{"text":"At your earliest, please give us a callback or kindly spare a moment to response to our email. Thank you.","start_word":45,"end_word":64,"intents":[{"intent":"Request callback","confidence_score":0.3717017}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.6624787449836731},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Cameron. This is Airtel accounts in reference to your pending invoice. At your earliest, please give us a callback or kindly spare a moment to response to our email.","start_word":17,"end_word":62,"sentiment":"neutral","sentiment_score":-0.16239415109157562},{"text":"Thank you.","start_word":63,"end_word":64,"sentiment":"positive","sentiment_score":0.3885012865066528}],"average":{"sentiment":"neutral","sentiment_score":-0.2698559377385282}}}}