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You've reached John Mel and Park. If you'd like to leave your name and a number, we'll get back to you.","confidence":0.9980469,"words":[{"word":"hi","start":0.56,"end":0.96,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0736071914434433},{"word":"you've","start":0.96,"end":1.1999999,"confidence":0.99560547,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.07135918736457825},{"word":"reached","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.07654764503240585},{"word":"john","start":1.52,"end":1.8399999,"confidence":0.85253906,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.05470003560185432},{"word":"mel","start":1.8399999,"end":2.1599998,"confidence":0.6245117,"punctuated_word":"Mel","sentiment":"neutral","sentiment_score":0.07057090103626251},{"word":"and","start":2.1599998,"end":2.48,"confidence":0.24060059,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0680723637342453},{"word":"park","start":2.48,"end":2.98,"confidence":0.828125,"punctuated_word":"Park.","sentiment":"neutral","sentiment_score":0.06796565651893616},{"word":"if","start":3.12,"end":3.28,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.06832639127969742},{"word":"you'd","start":3.28,"end":3.52,"confidence":0.9980469,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.051531147211790085},{"word":"like","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.04048631712794304},{"word":"to","start":3.76,"end":3.84,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0392339825630188},{"word":"leave","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.04063518345355987},{"word":"your","start":4.08,"end":4.16,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03825731948018074},{"word":"name","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.054812513291835785},{"word":"and","start":4.3199997,"end":4.48,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05024666339159012},{"word":"a","start":4.48,"end":4.56,"confidence":0.88427734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05022234842181206},{"word":"number","start":4.56,"end":4.88,"confidence":0.99365234,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.05448219925165176},{"word":"we'll","start":4.88,"end":5.04,"confidence":0.9824219,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.05834820121526718},{"word":"get","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05317220836877823},{"word":"back","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05990217998623848},{"word":"to","start":5.44,"end":5.6,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06242166832089424},{"word":"you","start":5.6,"end":6.1,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07449675351381302}],"paragraphs":{"transcript":"\nHi. You've reached John Mel and Park. If you'd like to leave your name and a number, we'll get back to you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.0736071914434433},{"text":"You've reached John Mel and Park.","start":0.96,"end":2.98,"sentiment":"neutral","sentiment_score":0.06820263154804707},{"text":"If you'd like to leave your name and a number, we'll get back to you.","start":3.12,"end":6.1,"sentiment":"neutral","sentiment_score":0.053105005125204725}],"sentiment":"neutral","sentiment_score":0.05815445716408166,"num_words":22,"start":0.56,"end":6.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached John Mel and Park. If you'd like to leave your name and a number, we'll get back to you.\n\nChannel 0: Oh, hi, Mel. It's Mike Burns at Color Bar Care. I'm just giving you a quick call to see if we could book in a time for me, you, and Amanda just to have a quick phone call to catch up. Just following on from today's meeting. I was wondering whether you had any time tomorrow.\n\nTomorrow morning, maybe Perth time would work for us. I'll drop you an email as well. And if you get chance to reply, that'd be great. My morning is clear other than an half hour period between ten and 10:30. Thanks for that.\n\nI'll drop you a line. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.0736071914434433},{"text":"You've reached John Mel and Park.","start":0.96,"end":2.98,"sentiment":"neutral","sentiment_score":0.06820263154804707},{"text":"If you'd like to leave your name and a number, we'll get back to you.","start":3.12,"end":6.1,"sentiment":"neutral","sentiment_score":0.053105005125204725}],"sentiment":"neutral","sentiment_score":0.05815445716408166,"channel":1,"num_words":22,"start":0.56,"end":6.1},{"sentences":[{"text":"Oh, hi, Mel.","start":8.08,"end":8.96,"sentiment":"neutral","sentiment_score":0.1179899126291275},{"text":"It's Mike Burns at Color Bar Care.","start":8.96,"end":11.219999,"sentiment":"neutral","sentiment_score":0.1128878082547869},{"text":"I'm just giving you a quick call to see if we could book in a time for me, you, and Amanda just to have a quick phone call to catch up.","start":11.36,"end":18.365,"sentiment":"neutral","sentiment_score":0.15634715773405566},{"text":"Just following on from today's meeting.","start":18.425,"end":20.365,"sentiment":"neutral","sentiment_score":0.07385113711158435},{"text":"I was wondering whether you had any time tomorrow.","start":20.505001,"end":23.085,"sentiment":"neutral","sentiment_score":0.0345268648945623}],"sentiment":"neutral","sentiment_score":0.12044276593119971,"channel":0,"num_words":56,"start":8.08,"end":23.085},{"sentences":[{"text":"Tomorrow morning, maybe Perth time would work for us.","start":24.505001,"end":29.66,"sentiment":"neutral","sentiment_score":0.11757460898823208},{"text":"I'll drop you an email as well.","start":29.8,"end":31.079998,"sentiment":"neutral","sentiment_score":0.1731014805180686},{"text":"And if you get chance to reply, that'd be great.","start":31.079998,"end":33.5,"sentiment":"positive","sentiment_score":0.3979494422674179},{"text":"My morning is clear other than an half hour period between ten and 10:30.","start":33.8,"end":39.1,"sentiment":"neutral","sentiment_score":0.22824410562004363},{"text":"Thanks for that.","start":39.832935,"end":40.312935,"sentiment":"positive","sentiment_score":0.7588770190874735}],"sentiment":"neutral","sentiment_score":0.2725912744915763,"channel":0,"num_words":43,"start":24.505001,"end":40.312935},{"sentences":[{"text":"I'll drop you a line.","start":40.312935,"end":41.272934,"sentiment":"positive","sentiment_score":0.4433612823486328},{"text":"Thanks.","start":41.272934,"end":41.592934,"sentiment":"positive","sentiment_score":0.5243579745292664},{"text":"Bye.","start":41.592934,"end":42.092934,"sentiment":"neutral","sentiment_score":0.2213195562362671}],"sentiment":"positive","sentiment_score":0.4232119917869568,"channel":0,"num_words":7,"start":40.312935,"end":42.092934}]},"summary":{"result":"success","short":"John Mel and Park are calling to book a time for him, Mel, and Amanda to have a phone call. He suggests tomorrow morning as an alternative and will send an email as well. Mel is available in the morning, except for an hour between ten and 10:30."},"intents":{"segments":[{"text":"I'm just giving you a quick call to see if we could book in a time for me, you, and Amanda just to have a quick phone call to catch up.","start_word":32,"end_word":62,"intents":[{"intent":"Book phone call","confidence_score":0.025880244}]},{"text":"I was wondering whether you had any time tomorrow.","start_word":69,"end_word":77,"intents":[{"intent":"Check availability","confidence_score":0.11028764}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached John Mel and Park. If you'd like to leave your name and a number, we'll get back to you. Oh, hi, Mel. It's Mike Burns at Color Bar Care. I'm just giving you a quick call to see if we could book in a time for me, you, and Amanda just to have a quick phone call to catch up. Just following on from today's meeting. I was wondering whether you had any time tomorrow. Tomorrow morning, maybe Perth time would work for us. I'll drop you an email as well.","start_word":0,"end_word":93,"sentiment":"neutral","sentiment_score":0.10907509177923204},{"text":"And if you get chance to reply, that'd be great.","start_word":94,"end_word":103,"sentiment":"positive","sentiment_score":0.42748573422431946},{"text":"My morning is clear other than an half hour period between ten and 10:30.","start_word":104,"end_word":117,"sentiment":"neutral","sentiment_score":0.22809727489948273},{"text":"Thanks for that. I'll drop you a line. Thanks.","start_word":118,"end_word":126,"sentiment":"positive","sentiment_score":0.5317702293395996},{"text":"Bye.","start_word":127,"end_word":127,"sentiment":"neutral","sentiment_score":0.29471391439437866}],"average":{"sentiment":"neutral","sentiment_score":0.18492904322107412}}}}