{"metadata":{"transaction_key":"deprecated","request_id":"019fa0ea-570f-7f50-84e6-abefce1501cf","sha256":"1c1933a5022619980953718ad6ba352883393e5197b5c103a27564173a63edab","created":"2026-07-27T00:12:21.233Z","duration":41.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":123,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":139,"output_tokens":139},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":139,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. This is William. Hello. Can you hear me? This is William. I think I've been forwarded on from Airtel tech support. Yep. I've just submitted a ticket of mine. I was talking to your customer service agent. I don't think she sort of understands the issue. I've been having trouble with p two p connections. So I play a game online with my mates, Call of Duty, and it relies on p two p hosting instead of having dedicated servers. Anytime I try to play the game, my Internet performance","confidence":0.9980469,"words":[{"word":"hello","start":3.12,"end":3.4399998,"confidence":0.8911133,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0017395471222698689},{"word":"this","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.009472030214965343},{"word":"is","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009660043753683569},{"word":"william","start":3.76,"end":4.26,"confidence":0.99853516,"punctuated_word":"William.","sentiment":"neutral","sentiment_score":0.00275577325373888},{"word":"hello","start":7.7599998,"end":8.16,"confidence":0.72680664,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0004818020388484001},{"word":"can","start":8.16,"end":8.32,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.014151722192764282},{"word":"you","start":8.32,"end":8.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.017919465899467468},{"word":"hear","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.018268143758177757},{"word":"me","start":8.639999,"end":9.139999,"confidence":0.9995117,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.01776723936200142},{"word":"this","start":11.12,"end":11.28,"confidence":0.90283203,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.016709523275494576},{"word":"is","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.003093866631388664},{"word":"william","start":11.5199995,"end":11.92,"confidence":0.9995117,"punctuated_word":"William.","sentiment":"neutral","sentiment_score":-0.013465565629303455},{"word":"i","start":11.92,"end":12.0,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15628781914711},{"word":"think","start":12.0,"end":12.32,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1418013870716095},{"word":"i've","start":12.32,"end":12.48,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1707393378019333},{"word":"been","start":12.48,"end":12.799999,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2257204502820969},{"word":"forwarded","start":12.799999,"end":13.299999,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"neutral","sentiment_score":-0.18434873223304749},{"word":"on","start":13.599999,"end":13.92,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.15407899022102356},{"word":"from","start":13.92,"end":14.4,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.17258143424987793},{"word":"airtel","start":14.4,"end":14.9,"confidence":0.9899089,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.12497656792402267},{"word":"tech","start":14.96,"end":15.28,"confidence":0.95947266,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.12738294899463654},{"word":"support","start":15.28,"end":15.705,"confidence":0.9995117,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":-0.16559652984142303},{"word":"yep","start":18.105,"end":18.605,"confidence":0.91186523,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.03960040956735611},{"word":"i've","start":18.985,"end":19.225,"confidence":0.9140625,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.11341020464897156},{"word":"just","start":19.225,"end":19.465,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0934566855430603},{"word":"submitted","start":19.465,"end":19.785,"confidence":0.9838867,"punctuated_word":"submitted","sentiment":"neutral","sentiment_score":-0.15086354315280914},{"word":"a","start":19.785,"end":19.865,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13668394088745117},{"word":"ticket","start":19.865,"end":20.025,"confidence":0.7949219,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":-0.08865238726139069},{"word":"of","start":20.025,"end":20.185,"confidence":0.91015625,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1573546677827835},{"word":"mine","start":20.185,"end":20.345,"confidence":0.99316406,"punctuated_word":"mine.","sentiment":"neutral","sentiment_score":-0.10625672340393066},{"word":"i","start":20.345,"end":20.505,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18289586901664737},{"word":"was","start":20.505,"end":20.744999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.14389419555664062},{"word":"talking","start":20.744999,"end":21.064999,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.10298198461532591},{"word":"to","start":21.064999,"end":21.225,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19867900013923645},{"word":"your","start":21.225,"end":21.625,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.25472748279571533},{"word":"customer","start":21.625,"end":22.025,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.13304992020130155},{"word":"service","start":22.025,"end":22.345,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.24711009860038757},{"word":"agent","start":22.345,"end":22.665,"confidence":0.92822266,"punctuated_word":"agent.","sentiment":"neutral","sentiment_score":-0.249759241938591},{"word":"i","start":22.665,"end":22.744999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6698020100593567},{"word":"don't","start":22.744999,"end":22.904999,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.6632491946220398},{"word":"think","start":22.904999,"end":23.404999,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.6811361908912659},{"word":"she","start":24.425,"end":24.744999,"confidence":0.96533203,"punctuated_word":"she","sentiment":"negative","sentiment_score":-0.7076637744903564},{"word":"sort","start":24.744999,"end":24.985,"confidence":0.97265625,"punctuated_word":"sort","sentiment":"negative","sentiment_score":-0.7238100171089172},{"word":"of","start":24.985,"end":25.064999,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.7274560332298279},{"word":"understands","start":25.064999,"end":25.545,"confidence":0.97265625,"punctuated_word":"understands","sentiment":"negative","sentiment_score":-0.6310558915138245},{"word":"the","start":25.545,"end":25.705,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5101034641265869},{"word":"issue","start":25.705,"end":26.205,"confidence":1.0,"punctuated_word":"issue.","sentiment":"negative","sentiment_score":-0.4763450622558594},{"word":"i've","start":27.465,"end":27.705,"confidence":0.9880371,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.4561251997947693},{"word":"been","start":27.705,"end":27.865,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.5394953489303589},{"word":"having","start":27.865,"end":28.365,"confidence":1.0,"punctuated_word":"having","sentiment":"negative","sentiment_score":-0.508789598941803},{"word":"trouble","start":28.58,"end":28.98,"confidence":0.99902344,"punctuated_word":"trouble","sentiment":"negative","sentiment_score":-0.44596609473228455},{"word":"with","start":28.98,"end":29.22,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5194919109344482},{"word":"p","start":29.22,"end":29.46,"confidence":0.6894531,"punctuated_word":"p","sentiment":"negative","sentiment_score":-0.526538610458374},{"word":"two","start":29.46,"end":29.54,"confidence":0.7270508,"punctuated_word":"two","sentiment":"negative","sentiment_score":-0.535650372505188},{"word":"p","start":29.54,"end":29.78,"confidence":1.0,"punctuated_word":"p","sentiment":"negative","sentiment_score":-0.5129035711288452},{"word":"connections","start":29.78,"end":30.28,"confidence":0.7788086,"punctuated_word":"connections.","sentiment":"negative","sentiment_score":-0.47622862458229065},{"word":"so","start":30.34,"end":30.42,"confidence":0.52978516,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.29777073860168457},{"word":"i","start":30.42,"end":30.5,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23972362279891968},{"word":"play","start":30.5,"end":30.98,"confidence":0.95947266,"punctuated_word":"play","sentiment":"neutral","sentiment_score":-0.29144105315208435},{"word":"a","start":30.98,"end":31.14,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2326496988534927},{"word":"game","start":31.14,"end":31.46,"confidence":0.99609375,"punctuated_word":"game","sentiment":"neutral","sentiment_score":-0.31277790665626526},{"word":"online","start":31.46,"end":31.78,"confidence":0.88183594,"punctuated_word":"online","sentiment":"neutral","sentiment_score":-0.2425383627414703},{"word":"with","start":31.78,"end":31.86,"confidence":0.9550781,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.20235776901245117},{"word":"my","start":31.86,"end":32.02,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.29288434982299805},{"word":"mates","start":32.02,"end":32.34,"confidence":0.4489746,"punctuated_word":"mates,","sentiment":"neutral","sentiment_score":-0.21897587180137632},{"word":"call","start":32.34,"end":32.58,"confidence":0.96533203,"punctuated_word":"Call","sentiment":"neutral","sentiment_score":-0.292436420917511},{"word":"of","start":32.58,"end":32.66,"confidence":0.98535156,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.23400357365608215},{"word":"duty","start":32.66,"end":33.16,"confidence":0.9597168,"punctuated_word":"Duty,","sentiment":"neutral","sentiment_score":-0.28465285897254944},{"word":"and","start":33.3,"end":33.46,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2518106997013092},{"word":"it","start":33.46,"end":33.62,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.24628546833992004},{"word":"relies","start":33.62,"end":34.12,"confidence":0.9980469,"punctuated_word":"relies","sentiment":"neutral","sentiment_score":-0.31755778193473816},{"word":"on","start":34.26,"end":34.76,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.28322067856788635},{"word":"p","start":35.38,"end":35.54,"confidence":0.9194336,"punctuated_word":"p","sentiment":"negative","sentiment_score":-0.3642317652702331},{"word":"two","start":35.54,"end":35.7,"confidence":0.9902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.32313302159309387},{"word":"p","start":35.7,"end":35.86,"confidence":1.0,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.3049607276916504},{"word":"hosting","start":35.86,"end":36.18,"confidence":0.9951172,"punctuated_word":"hosting","sentiment":"negative","sentiment_score":-0.3740549087524414},{"word":"instead","start":36.18,"end":36.5,"confidence":0.98828125,"punctuated_word":"instead","sentiment":"negative","sentiment_score":-0.42507773637771606},{"word":"of","start":36.5,"end":36.58,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.35627639293670654},{"word":"having","start":36.58,"end":36.9,"confidence":1.0,"punctuated_word":"having","sentiment":"negative","sentiment_score":-0.5033402442932129},{"word":"dedicated","start":36.9,"end":37.4,"confidence":0.98535156,"punctuated_word":"dedicated","sentiment":"negative","sentiment_score":-0.4861834645271301},{"word":"servers","start":37.46,"end":37.96,"confidence":0.970459,"punctuated_word":"servers.","sentiment":"negative","sentiment_score":-0.3988129496574402},{"word":"anytime","start":38.1,"end":38.5,"confidence":0.97314453,"punctuated_word":"Anytime","sentiment":"negative","sentiment_score":-0.38385209441185},{"word":"i","start":38.5,"end":38.66,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31473904848098755},{"word":"try","start":38.66,"end":38.9,"confidence":0.9892578,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.32756948471069336},{"word":"to","start":38.9,"end":39.059998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3042706847190857},{"word":"play","start":39.059998,"end":39.3,"confidence":1.0,"punctuated_word":"play","sentiment":"negative","sentiment_score":-0.3551458716392517},{"word":"the","start":39.3,"end":39.38,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3714769184589386},{"word":"game","start":39.38,"end":39.86,"confidence":0.9802246,"punctuated_word":"game,","sentiment":"neutral","sentiment_score":-0.3322402238845825},{"word":"my","start":39.86,"end":40.18,"confidence":0.9980469,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.47280997037887573},{"word":"internet","start":40.18,"end":40.58,"confidence":0.90771484,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3526502549648285},{"word":"performance","start":40.58,"end":41.08,"confidence":0.99316406,"punctuated_word":"performance","sentiment":"neutral","sentiment_score":-0.2278054356575012}],"paragraphs":{"transcript":"\nHello. This is William. Hello. Can you hear me? This is William.\n\nI think I've been forwarded on from Airtel tech support. Yep. I've just submitted a ticket of mine. I was talking to your customer service agent. I don't think she sort of understands the issue.\n\nI've been having trouble with p two p connections. So I play a game online with my mates, Call of Duty, and it relies on p two p hosting instead of having dedicated servers. Anytime I try to play the game, my Internet performance","paragraphs":[{"sentences":[{"text":"Hello.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.0017395471222698689},{"text":"This is William.","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.007295949074129264},{"text":"Hello.","start":7.7599998,"end":8.16,"sentiment":"neutral","sentiment_score":0.0004818020388484001},{"text":"Can you hear me?","start":8.16,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.01702664280310273},{"text":"This is William.","start":11.12,"end":11.92,"sentiment":"neutral","sentiment_score":-0.011089651845395565}],"sentiment":"neutral","sentiment_score":-0.00643886086375763,"num_words":12,"start":3.12,"end":11.92},{"sentences":[{"text":"I think I've been forwarded on from Airtel tech support.","start":11.92,"end":15.705,"sentiment":"neutral","sentiment_score":-0.16235141977667808},{"text":"Yep.","start":18.105,"end":18.605,"sentiment":"neutral","sentiment_score":-0.03960040956735611},{"text":"I've just submitted a ticket of mine.","start":18.985,"end":20.345,"sentiment":"neutral","sentiment_score":-0.12095402181148529},{"text":"I was talking to your customer service agent.","start":20.345,"end":22.665,"sentiment":"neutral","sentiment_score":-0.18913722410798073},{"text":"I don't think she sort of understands the issue.","start":22.665,"end":26.205,"sentiment":"negative","sentiment_score":-0.6434024042553372}],"sentiment":"neutral","sentiment_score":-0.2803860626050404,"num_words":35,"start":11.92,"end":26.205},{"sentences":[{"text":"I've been having trouble with p two p connections.","start":27.465,"end":30.28,"sentiment":"negative","sentiment_score":-0.5023543702231513},{"text":"So I play a game online with my mates, Call of Duty, and it relies on p two p hosting instead of having dedicated servers.","start":30.34,"end":37.96,"sentiment":"neutral","sentiment_score":-0.3110863226652145},{"text":"Anytime I try to play the game, my Internet performance","start":38.1,"end":41.08,"sentiment":"negative","sentiment_score":-0.3442559987306595}],"sentiment":"negative","sentiment_score":-0.3577478951351209,"num_words":44,"start":27.465,"end":41.08}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Who's this? Yep.","confidence":0.986084,"words":[{"word":"hello","start":1.4399999,"end":1.9399999,"confidence":0.986084,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.006850412115454674},{"word":"yeah","start":9.36,"end":9.5199995,"confidence":0.82910156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02456009015440941},{"word":"who's","start":9.5199995,"end":9.84,"confidence":0.9494629,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.04144379869103432},{"word":"this","start":9.84,"end":10.34,"confidence":0.9946289,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.029562072828412056},{"word":"yep","start":16.855,"end":17.355,"confidence":0.99609375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.03281831741333008}],"paragraphs":{"transcript":"\nHello? Yeah. Who's this? Yep.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":-0.006850412115454674},{"text":"Yeah.","start":9.36,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.02456009015440941},{"text":"Who's this?","start":9.5199995,"end":10.34,"sentiment":"neutral","sentiment_score":-0.035502935759723186},{"text":"Yep.","start":16.855,"end":17.355,"sentiment":"neutral","sentiment_score":-0.03281831741333008}],"sentiment":"neutral","sentiment_score":-0.027046938240528107,"num_words":5,"start":1.4399999,"end":17.355}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. This is William. Hello. Can you hear me?\n\nChannel 1: Yeah. Who's this?\n\nChannel 0: This is William. I think I've been forwarded on from Airtel tech support.\n\nChannel 1: Yep.\n\nChannel 0: Yep. I've just submitted a ticket of mine. I was talking to your customer service agent. I don't think she sort of understands the issue. I've been having trouble with p two p connections.\n\nSo I play a game online with my mates, Call of Duty, and it relies on p two p hosting instead of having dedicated servers. Anytime I try to play the game, my Internet performance","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":-0.006850412115454674}],"sentiment":"neutral","sentiment_score":-0.006850412115454674,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Hello.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.0017395471222698689},{"text":"This is William.","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.007295949074129264},{"text":"Hello.","start":7.7599998,"end":8.16,"sentiment":"neutral","sentiment_score":0.0004818020388484001},{"text":"Can you hear me?","start":8.16,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.01702664280310273}],"sentiment":"neutral","sentiment_score":-0.004888597203211652,"channel":0,"num_words":9,"start":3.12,"end":9.139999},{"sentences":[{"text":"Yeah.","start":9.36,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.02456009015440941},{"text":"Who's this?","start":9.5199995,"end":10.34,"sentiment":"neutral","sentiment_score":-0.035502935759723186}],"sentiment":"neutral","sentiment_score":-0.03185532055795193,"channel":1,"num_words":3,"start":9.36,"end":10.34},{"sentences":[{"text":"This is William.","start":11.12,"end":11.92,"sentiment":"neutral","sentiment_score":-0.011089651845395565},{"text":"I think I've been forwarded on from Airtel tech support.","start":11.92,"end":15.705,"sentiment":"neutral","sentiment_score":-0.16235141977667808}],"sentiment":"neutral","sentiment_score":-0.1274448579463821,"channel":0,"num_words":13,"start":11.12,"end":15.705},{"sentences":[{"text":"Yep.","start":16.855,"end":17.355,"sentiment":"neutral","sentiment_score":-0.03281831741333008}],"sentiment":"neutral","sentiment_score":-0.03281831741333008,"channel":1,"num_words":1,"start":16.855,"end":17.355},{"sentences":[{"text":"Yep.","start":18.105,"end":18.605,"sentiment":"neutral","sentiment_score":-0.03960040956735611},{"text":"I've just submitted a ticket of mine.","start":18.985,"end":20.345,"sentiment":"neutral","sentiment_score":-0.12095402181148529},{"text":"I was talking to your customer service agent.","start":20.345,"end":22.665,"sentiment":"neutral","sentiment_score":-0.18913722410798073},{"text":"I don't think she sort of understands the issue.","start":22.665,"end":26.205,"sentiment":"negative","sentiment_score":-0.6434024042553372},{"text":"I've been having trouble with p two p connections.","start":27.465,"end":30.28,"sentiment":"negative","sentiment_score":-0.5023543702231513}],"sentiment":"negative","sentiment_score":-0.3738584507475881,"channel":0,"num_words":34,"start":18.105,"end":30.28},{"sentences":[{"text":"So I play a game online with my mates, Call of Duty, and it relies on p two p hosting instead of having dedicated servers.","start":30.34,"end":37.96,"sentiment":"neutral","sentiment_score":-0.3110863226652145},{"text":"Anytime I try to play the game, my Internet performance","start":38.1,"end":41.08,"sentiment":"negative","sentiment_score":-0.3442559987306595}],"sentiment":"neutral","sentiment_score":-0.3205633729696274,"channel":0,"num_words":35,"start":30.34,"end":41.08}]},"summary":{"result":"success","short":"William, a customer from Airtel tech support, is having trouble with p two p connections on his mates and calls of duty. He has been trying to resolve the issue and is experiencing problems with his internet performance. The agent he is speaking with does not seem to understand his issue and is waiting for clarification from the customer service agent."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello. This is William. Hello. Can you hear me? Yeah. Who's this? This is William. I think I've been forwarded on from Airtel tech support. Yep. Yep. I've just submitted a ticket of mine. I was talking to your customer service agent.","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":-0.09083978086709976},{"text":"I don't think she sort of understands the issue. I've been having trouble with p two p connections.","start_word":43,"end_word":60,"sentiment":"negative","sentiment_score":-0.5619863271713257},{"text":"So I play a game online with my mates, Call of Duty, and it relies on p two p hosting instead of having dedicated servers.","start_word":61,"end_word":85,"sentiment":"neutral","sentiment_score":-0.30660533905029297},{"text":"Anytime I try to play the game, my Internet performance","start_word":86,"end_word":95,"sentiment":"negative","sentiment_score":-0.3645915389060974}],"average":{"sentiment":"neutral","sentiment_score":-0.257215595931458}}}}