{"metadata":{"transaction_key":"deprecated","request_id":"019d7092-ac08-7423-b103-047f30fa7dac","sha256":"bececffef6da280b141469082898e2ecc6af36bda0fd1744d097f628a80d8f98","created":"2026-04-09T04:49:14.842Z","duration":48.815937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":68},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Larissa, Oakview Financial assisting with your TTR claim.","confidence":0.98067135,"words":[{"word":"larissa","start":9.679999,"end":10.179999,"confidence":0.7953417,"punctuated_word":"Larissa,","sentiment":"neutral","sentiment_score":0.18119768798351288},{"word":"oakview","start":10.4,"end":10.9,"confidence":0.7102363,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.29955583810806274},{"word":"financial","start":11.12,"end":11.62,"confidence":0.98067135,"punctuated_word":"Financial","sentiment":"neutral","sentiment_score":0.29904499650001526},{"word":"assisting","start":11.84,"end":12.34,"confidence":0.80728656,"punctuated_word":"assisting","sentiment":"neutral","sentiment_score":0.2460918128490448},{"word":"with","start":12.559999,"end":12.96,"confidence":0.9986994,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3557230532169342},{"word":"your","start":12.96,"end":13.46,"confidence":0.99974364,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.28323864936828613},{"word":"ttr","start":13.679999,"end":14.179999,"confidence":0.9792322,"punctuated_word":"TTR","sentiment":"neutral","sentiment_score":0.1603897511959076},{"word":"claim","start":14.24,"end":14.74,"confidence":0.99181914,"punctuated_word":"claim.","sentiment":"neutral","sentiment_score":0.22648459672927856}],"paragraphs":{"transcript":"\nLarissa, Oakview Financial assisting with your TTR claim.","paragraphs":[{"sentences":[{"text":"Larissa, Oakview Financial assisting with your TTR claim.","start":9.679999,"end":14.74,"sentiment":"neutral","sentiment_score":0.25646579824388027}],"sentiment":"neutral","sentiment_score":0.25646579824388027,"num_words":8,"start":9.679999,"end":14.74}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply","confidence":0.99984026,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.68289244,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07672733068466187},{"word":"if","start":0.39999998,"end":0.56,"confidence":0.9971307,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.05412011593580246},{"word":"you","start":0.56,"end":0.79999995,"confidence":0.9999428,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04247373342514038},{"word":"record","start":0.79999995,"end":1.1999999,"confidence":0.9995189,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.031234512105584145},{"word":"your","start":1.1999999,"end":1.36,"confidence":0.999676,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.041164688766002655},{"word":"name","start":1.36,"end":1.5999999,"confidence":0.9999652,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.04472934454679489},{"word":"and","start":1.5999999,"end":1.76,"confidence":0.99917525,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04574079066514969},{"word":"reason","start":1.76,"end":2.08,"confidence":0.99957436,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.03992219269275665},{"word":"for","start":2.08,"end":2.32,"confidence":0.9992638,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03499094396829605},{"word":"calling","start":2.32,"end":2.82,"confidence":0.99887913,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.04637965559959411},{"word":"i'll","start":2.96,"end":3.1999998,"confidence":0.9999446,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05986238643527031},{"word":"see","start":3.1999998,"end":3.36,"confidence":0.9999503,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.051780905574560165},{"word":"if","start":3.36,"end":3.52,"confidence":0.9999579,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.044103674590587616},{"word":"this","start":3.52,"end":3.76,"confidence":0.9999505,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03594823554158211},{"word":"person","start":3.76,"end":4.08,"confidence":0.9999347,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.04363211989402771},{"word":"is","start":4.08,"end":4.24,"confidence":0.9999254,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04240123927593231},{"word":"available","start":4.24,"end":4.74,"confidence":0.99973166,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.07627899944782257},{"word":"thanks","start":20.015,"end":20.515,"confidence":0.7538259,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6011086702346802},{"word":"please","start":20.654999,"end":21.055,"confidence":0.99984026,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.003380909562110901},{"word":"stay","start":21.055,"end":21.295,"confidence":0.9999733,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.018293946981430057},{"word":"on","start":21.295,"end":21.375,"confidence":0.9999502,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05378677695989609},{"word":"the","start":21.375,"end":21.535,"confidence":0.99991393,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13599851727485657},{"word":"line","start":21.535,"end":22.035,"confidence":0.99992234,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.12973877787590027},{"word":"i'm","start":43.350937,"end":43.67094,"confidence":0.9981017,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3173797130584717},{"word":"sorry","start":43.67094,"end":44.17094,"confidence":0.99306005,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.37936821579933167},{"word":"this","start":44.230938,"end":44.47094,"confidence":0.9997218,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6209062337875366},{"word":"person","start":44.47094,"end":44.79094,"confidence":0.9999614,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5541794896125793},{"word":"is","start":44.79094,"end":44.95094,"confidence":0.9999733,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4876539409160614},{"word":"not","start":44.95094,"end":45.19094,"confidence":0.9999815,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4667380750179291},{"word":"available","start":45.19094,"end":45.69094,"confidence":0.99978757,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4598577916622162},{"word":"if","start":45.83094,"end":45.99094,"confidence":0.9995453,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.25347334146499634},{"word":"you","start":45.99094,"end":46.15094,"confidence":0.9999548,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13338923454284668},{"word":"would","start":46.15094,"end":46.31094,"confidence":0.56940484,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.14134719967842102},{"word":"like","start":46.31094,"end":46.47094,"confidence":0.99994564,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1372472643852234},{"word":"to","start":46.47094,"end":46.550938,"confidence":0.9998332,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17051097750663757},{"word":"leave","start":46.550938,"end":46.79094,"confidence":0.9999844,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1622643768787384},{"word":"an","start":46.79094,"end":46.95094,"confidence":0.9999485,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1794033944606781},{"word":"additional","start":46.95094,"end":47.350937,"confidence":0.99995446,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.1675003468990326},{"word":"message","start":47.350937,"end":47.850937,"confidence":0.999187,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.22750750184059143},{"word":"please","start":47.91094,"end":48.230938,"confidence":0.99956685,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.20604345202445984},{"word":"reply","start":48.230938,"end":48.730938,"confidence":0.99764025,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.14629317820072174}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.07672733068466187},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.74,"sentiment":"neutral","sentiment_score":0.04592272115405649},{"text":"Thanks.","start":20.015,"end":20.515,"sentiment":"positive","sentiment_score":0.6011086702346802},{"text":"Please stay on the line.","start":20.654999,"end":22.035,"sentiment":"neutral","sentiment_score":0.059569843113422394},{"text":"I'm sorry.","start":43.350937,"end":44.17094,"sentiment":"negative","sentiment_score":-0.3483739644289017}],"sentiment":"neutral","sentiment_score":0.04054803304374218,"num_words":25,"start":0.16,"end":44.17094},{"sentences":[{"text":"This person is not available.","start":44.230938,"end":45.69094,"sentiment":"negative","sentiment_score":-0.5178671061992646},{"text":"If you would like to leave an additional message, please reply","start":45.83094,"end":48.730938,"sentiment":"neutral","sentiment_score":-0.17499820617112247}],"sentiment":"neutral","sentiment_score":-0.28214473742991686,"num_words":16,"start":44.230938,"end":48.730938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Larissa, Oakview Financial assisting with your TTR claim.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.07672733068466187},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.74,"sentiment":"neutral","sentiment_score":0.04592272115405649}],"sentiment":"neutral","sentiment_score":0.04773475700879798,"channel":1,"num_words":17,"start":0.16,"end":4.74},{"sentences":[{"text":"Larissa, Oakview Financial assisting with your TTR claim.","start":9.679999,"end":14.74,"sentiment":"neutral","sentiment_score":0.25646579824388027}],"sentiment":"neutral","sentiment_score":0.25646579824388027,"channel":0,"num_words":8,"start":9.679999,"end":14.74},{"sentences":[{"text":"Thanks.","start":20.015,"end":20.515,"sentiment":"positive","sentiment_score":0.6011086702346802},{"text":"Please stay on the line.","start":20.654999,"end":22.035,"sentiment":"neutral","sentiment_score":0.059569843113422394},{"text":"I'm sorry.","start":43.350937,"end":44.17094,"sentiment":"negative","sentiment_score":-0.3483739644289017},{"text":"This person is not available.","start":44.230938,"end":45.69094,"sentiment":"negative","sentiment_score":-0.5178671061992646},{"text":"If you would like to leave an additional message, please reply","start":45.83094,"end":48.730938,"sentiment":"neutral","sentiment_score":-0.17499820617112247}],"sentiment":"neutral","sentiment_score":-0.17967107674727836,"channel":1,"num_words":24,"start":20.015,"end":48.730938}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Larissa, Oakview Financial assisting with your TTR claim. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply"},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Larissa, Oakview Financial assisting with your TTR claim. Thanks.","start_word":1,"end_word":25,"intents":[{"intent":"Record name","confidence_score":0.1946161}]},{"text":"Larissa, Oakview Financial assisting with your TTR claim. Thanks.","start_word":17,"end_word":25,"intents":[{"intent":"Assist with tr claim","confidence_score":0.78619665}]},{"text":"I'm sorry. This person is not available.","start_word":31,"end_word":37,"intents":[{"intent":"Leave message","confidence_score":0.7611493}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Larissa, Oakview Financial assisting with your TTR claim.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.12219862639904022},{"text":"Thanks.","start_word":25,"end_word":25,"sentiment":"positive","sentiment_score":0.6011086702346802},{"text":"Please stay on the line.","start_word":26,"end_word":30,"sentiment":"neutral","sentiment_score":0.07126466929912567},{"text":"I'm sorry. This person is not available.","start_word":31,"end_word":37,"sentiment":"negative","sentiment_score":-0.4327335357666016},{"text":"If you would like to leave an additional message, please reply","start_word":38,"end_word":48,"sentiment":"neutral","sentiment_score":-0.19067516922950745}],"average":{"sentiment":"neutral","sentiment_score":-0.013191422995399028}}}}