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Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today? I'm good.\n\nThank you for asking. How about yourself? That's great to hear. How may I help you today? Mhmm.\n\nOh, I'm so sorry to hear about this. However, we'd like to inform you, you have reached Airtel Australia. We are a Internet service provider and a mobile plan services. We don't cater any other phone number asides with Australian phone number. So if your concern is all about your Indian phone number, you still need to contact your local network, which is Airtel India.\n\nWe're a separate company. It just so happened it's the same name, Airtel. Yeah. Yeah. I'm so sorry, but we don't have any details about them since we're not affiliated.\n\nWe are a separate organization. Yeah. Okay. Thank you anyway for your time. Have a great day.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.1922461986541748},{"text":"Good afternoon.","start":0.96,"end":1.6999999,"sentiment":"positive","sentiment_score":0.37326838076114655},{"text":"Thank you so much for calling Airtel accounts.","start":1.76,"end":3.9199998,"sentiment":"positive","sentiment_score":0.6141816228628159},{"text":"How may I help you today?","start":3.9199998,"end":5.14,"sentiment":"positive","sentiment_score":0.4659350663423538},{"text":"I'm good.","start":7.8399997,"end":8.4,"sentiment":"positive","sentiment_score":0.4094351828098297}],"sentiment":"positive","sentiment_score":0.49824824772383036,"num_words":19,"start":0.64,"end":8.4},{"sentences":[{"text":"Thank you for asking.","start":8.4,"end":9.54,"sentiment":"positive","sentiment_score":0.5163484811782837},{"text":"How about yourself?","start":9.599999,"end":10.66,"sentiment":"neutral","sentiment_score":0.2594245026508967},{"text":"That's great to hear.","start":13.599999,"end":14.559999,"sentiment":"positive","sentiment_score":0.5417134463787079},{"text":"How may I help you today?","start":14.559999,"end":15.78,"sentiment":"neutral","sentiment_score":0.23455053567886353},{"text":"Mhmm.","start":19.255001,"end":19.755001,"sentiment":"neutral","sentiment_score":-0.028910160064697266}],"sentiment":"positive","sentiment_score":0.35493968178828555,"num_words":18,"start":8.4,"end":19.755001},{"sentences":[{"text":"Oh, I'm so sorry to hear about this.","start":38.59,"end":40.51,"sentiment":"neutral","sentiment_score":-0.17827409133315086},{"text":"However, we'd like to inform you, you have reached Airtel Australia.","start":40.51,"end":44.37,"sentiment":"neutral","sentiment_score":-0.028997771780599247},{"text":"We are a Internet service provider and a mobile plan services.","start":45.204998,"end":49.225,"sentiment":"neutral","sentiment_score":-0.05506662143902345},{"text":"We don't cater any other phone number asides with Australian phone number.","start":49.925,"end":54.085,"sentiment":"neutral","sentiment_score":-0.11702850150565307},{"text":"So if your concern is all about your Indian phone number, you still need to contact your local network, which is Airtel India.","start":54.085,"end":62.33,"sentiment":"neutral","sentiment_score":-0.09216444016150806}],"sentiment":"neutral","sentiment_score":-0.09038500304405506,"num_words":65,"start":38.59,"end":62.33},{"sentences":[{"text":"We're a separate company.","start":62.47,"end":63.83,"sentiment":"neutral","sentiment_score":-0.06916673481464386},{"text":"It just so happened it's the same name, Airtel.","start":63.83,"end":66.25,"sentiment":"neutral","sentiment_score":-0.03995401764081584},{"text":"Yeah.","start":68.23,"end":68.73,"sentiment":"neutral","sentiment_score":-0.0742383673787117},{"text":"Yeah.","start":77.235,"end":77.555,"sentiment":"neutral","sentiment_score":-0.10056710243225098},{"text":"I'm so sorry, but we don't have any details about them since we're not affiliated.","start":77.555,"end":81.975006,"sentiment":"neutral","sentiment_score":-0.1674079030752182}],"sentiment":"neutral","sentiment_score":-0.11073923713217179,"num_words":30,"start":62.47,"end":81.975006},{"sentences":[{"text":"We are a separate organization.","start":82.195,"end":83.815,"sentiment":"neutral","sentiment_score":-0.14868563711643218},{"text":"Yeah.","start":86.378876,"end":86.878876,"sentiment":"neutral","sentiment_score":0.06275530159473419},{"text":"Okay.","start":87.658875,"end":88.13887,"sentiment":"neutral","sentiment_score":0.15801647305488586},{"text":"Thank you anyway for your time.","start":88.13887,"end":89.89887,"sentiment":"positive","sentiment_score":0.3992086847623189},{"text":"Have a great day.","start":89.89887,"end":91.03887,"sentiment":"positive","sentiment_score":0.4682142585515976}],"sentiment":"neutral","sentiment_score":0.22032074893222137,"num_words":17,"start":82.195,"end":91.03887},{"sentences":[{"text":"Thank you.","start":92.13887,"end":92.95887,"sentiment":"neutral","sentiment_score":0.29745999723672867}],"sentiment":"neutral","sentiment_score":0.29745999723672867,"num_words":2,"start":92.13887,"end":92.95887}]}}]},{"alternatives":[{"transcript":"Hi, How are you? All good. All good. Thanks. I will like to actually, I'm calling from Australia. I am using the Indian Airtel phone number. I that query is that I couldn't pay my postpaid connection bill, so it has been disconnected. Okay. So there's no number. I'm putting the number in the Google, but there's no number applicable. Mhmm. Okay. Okay. 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How are you? All good. All good. Thanks. I will like to actually, I'm calling from Australia.\n\nI am using the Indian Airtel phone number. I that query is that I couldn't pay my postpaid connection bill, so it has been disconnected. Okay. So there's no number. I'm putting the number in the Google, but there's no number applicable.\n\nMhmm. Okay. Okay. That's fine.","paragraphs":[{"sentences":[{"text":"Hi, How are you?","start":5.8399997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.17800814658403397},{"text":"All good.","start":11.5199995,"end":11.92,"sentiment":"positive","sentiment_score":0.41235291957855225},{"text":"All good.","start":11.92,"end":12.4,"sentiment":"positive","sentiment_score":0.43795205652713776},{"text":"Thanks.","start":12.4,"end":12.9,"sentiment":"positive","sentiment_score":0.562850832939148},{"text":"I will like to actually, I'm calling from Australia.","start":13.965,"end":18.385,"sentiment":"neutral","sentiment_score":0.17553835357021955}],"sentiment":"neutral","sentiment_score":0.25307436408992445,"num_words":18,"start":5.8399997,"end":18.385},{"sentences":[{"text":"I am using the Indian Airtel phone number.","start":21.325,"end":25.904999,"sentiment":"neutral","sentiment_score":-0.07196708908304572},{"text":"I that query is that I couldn't pay my postpaid connection bill, so it has been disconnected.","start":27.439999,"end":35.86,"sentiment":"neutral","sentiment_score":-0.23881954217658324},{"text":"Okay.","start":67.005005,"end":67.505005,"sentiment":"neutral","sentiment_score":-0.041379813104867935},{"text":"So there's no number.","start":67.965004,"end":71.265,"sentiment":"neutral","sentiment_score":-0.10856311954557896},{"text":"I'm putting the number in the Google, but there's no number applicable.","start":71.805,"end":76.225,"sentiment":"neutral","sentiment_score":-0.12955792993307114}],"sentiment":"neutral","sentiment_score":-0.15871419952738852,"num_words":42,"start":21.325,"end":76.225},{"sentences":[{"text":"Mhmm.","start":84.98,"end":85.22,"sentiment":"neutral","sentiment_score":-0.020842362195253372},{"text":"Okay.","start":85.22,"end":85.7,"sentiment":"neutral","sentiment_score":-0.0014286106452345848},{"text":"Okay.","start":85.7,"end":86.18,"sentiment":"neutral","sentiment_score":0.013715696521103382},{"text":"That's fine.","start":86.18,"end":86.92,"sentiment":"neutral","sentiment_score":0.0670237559825182}],"sentiment":"neutral","sentiment_score":0.025098447129130362,"num_words":5,"start":84.98,"end":86.92}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi, How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: All good. All good. Thanks.\n\nChannel 0: That's great\n\nChannel 1: I will\n\nChannel 0: to hear.\n\nChannel 1: like\n\nChannel 0: How\n\nChannel 1: to\n\nChannel 0: may I help you today?\n\nChannel 1: actually, I'm calling from Australia.\n\nChannel 0: Mhmm.\n\nChannel 1: I am using the Indian Airtel phone number. I that query is that I couldn't pay my postpaid connection bill, so it has been disconnected.\n\nChannel 0: Oh, I'm so sorry to hear about this. However, we'd like to inform you, you have reached Airtel Australia. We are a Internet service provider and a mobile plan services. We don't cater any other phone number asides with Australian phone number. So if your concern is all about your Indian phone number, you still need to contact your local network, which is Airtel India.\n\nWe're a separate company. It just so happened it's the same name, Airtel.\n\nChannel 1: Okay. So\n\nChannel 0: Yeah.\n\nChannel 1: there's no number. I'm putting the number in the Google, but there's no number applicable.\n\nChannel 0: Yeah. I'm so sorry, but we don't have any details about them since we're not affiliated. We are a separate organization.\n\nChannel 1: Mhmm. Okay. Okay. That's\n\nChannel 0: Yeah.\n\nChannel 1: fine.\n\nChannel 0: Okay. Thank you anyway for your time. Have a great day. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.1922461986541748},{"text":"Good afternoon.","start":0.96,"end":1.6999999,"sentiment":"positive","sentiment_score":0.37326838076114655},{"text":"Thank you so much for calling Airtel accounts.","start":1.76,"end":3.9199998,"sentiment":"positive","sentiment_score":0.6141816228628159},{"text":"How may I help you today?","start":3.9199998,"end":5.14,"sentiment":"positive","sentiment_score":0.4659350663423538}],"sentiment":"positive","sentiment_score":0.5086968435960657,"channel":0,"num_words":17,"start":0.64,"end":5.14},{"sentences":[{"text":"Hi, How are you?","start":5.8399997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.17800814658403397}],"sentiment":"neutral","sentiment_score":0.17800814658403397,"channel":1,"num_words":4,"start":5.8399997,"end":7.2999997},{"sentences":[{"text":"I'm 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number applicable.","start":71.805,"end":76.225,"sentiment":"neutral","sentiment_score":-0.12955792993307114}],"sentiment":"neutral","sentiment_score":-0.12944629788398743,"channel":1,"num_words":15,"start":70.205,"end":76.225},{"sentences":[{"text":"Yeah.","start":77.235,"end":77.555,"sentiment":"neutral","sentiment_score":-0.10056710243225098},{"text":"I'm so sorry, but we don't have any details about them since we're not affiliated.","start":77.555,"end":81.975006,"sentiment":"neutral","sentiment_score":-0.1674079030752182},{"text":"We are a separate 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you anyway for your time.","start":88.13887,"end":89.89887,"sentiment":"positive","sentiment_score":0.3992086847623189},{"text":"Have a great day.","start":89.89887,"end":91.03887,"sentiment":"positive","sentiment_score":0.4682142585515976},{"text":"Thank you.","start":92.13887,"end":92.95887,"sentiment":"neutral","sentiment_score":0.29745999723672867}],"sentiment":"positive","sentiment_score":0.3862342777160498,"channel":0,"num_words":13,"start":87.658875,"end":92.95887}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to inquire about a disconnected postpaid connection bill. The agent informs the customer that they are a separate organization and cannot assist with their concern regarding their Indian phone number. The agent apologizes for the inconvenience and suggests the customer contact their local network, Airtel India."},"intents":{"segments":[{"text":"Thank you so much for calling Airtel accounts. How may I help you today?","start_word":3,"end_word":16,"intents":[{"intent":"Assist customer","confidence_score":0.019276341}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1922461986541748},{"text":"Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5203511118888855},{"text":"Hi, How are you?","start_word":17,"end_word":20,"sentiment":"neutral","sentiment_score":0.18141788244247437},{"text":"I'm good. Thank you for asking.","start_word":21,"end_word":26,"sentiment":"positive","sentiment_score":0.4605714976787567},{"text":"How about yourself?","start_word":27,"end_word":29,"sentiment":"neutral","sentiment_score":0.2749651074409485},{"text":"All good. All good. Thanks. That's great I will to hear.","start_word":30,"end_word":40,"sentiment":"positive","sentiment_score":0.502068817615509},{"text":"like How to may I help you today? actually, I'm calling from Australia. Mhmm. I am using the Indian Airtel phone number. I that query is that I couldn't pay my postpaid connection bill, so it has been disconnected. Oh, I'm so sorry to hear about this. However, we'd like to inform you, you have reached Airtel Australia. We are a Internet service provider and a mobile plan services. We don't cater any other phone number asides with Australian phone number. So if your concern is all about your Indian phone number, you still need to contact your local network, which is Airtel India. We're a separate company. It just so happened it's the same name, Airtel. Okay. So Yeah. there's no number. I'm putting the number in the Google, but there's no number applicable. Yeah. I'm so sorry, but we don't have any details about them since we're not affiliated. We are a separate organization. Mhmm. Okay. Okay. That's Yeah. fine. Okay.","start_word":41,"end_word":203,"sentiment":"neutral","sentiment_score":-0.0868234783411026},{"text":"Thank you anyway for your time. Have a great day. Thank you.","start_word":204,"end_word":215,"sentiment":"positive","sentiment_score":0.41832685470581055}],"average":{"sentiment":"neutral","sentiment_score":0.03723254038332389}}}}