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So there's a lot of things being done to that car, and we are not sure why is it still running like that. I think yesterday, Sam was telling you that may... Maybe we can we can we we can do the work for you. But at the moment, when we're looking looking at it, I don't think so. Because I don't know what's been done. I know what's been done to the car, but we can't see the the the the the product. Do you know what I'm saying? Yeah. Correct. Yeah. No. Well, I can't be specific right now because I I I haven't seen the report yet. But just from what Sam's been telling me, that that is the case. Yeah? You're you're welcome to come and collect the car. You're welcome to leave the car with me till Monday so so Sammy can spend a little bit more time to have a look at it because Sammy's sick today. That's why. I I I couldn't promise you. Yeah. You... How long has the car been been at the other panel shop? Good. Yep. Uh-huh. Okay. Alright. Now now I have a now I have a bigger picture so I can justify those parts being changed and just been left there for two years or something like that. Would that would that... Is that fair to say? Alright then. Alright then. So now I've got a bigger picture. How about this? Okay, Damien? We we we pretty good with our profession because we we call ourselves the overflow specialist. So we gotta beat out a panel shop shop and help them to do the an... Underbody and then send them back to them. So let... Allow me that, you know, if Sam come back in tomorrow, I have a chat with him. Let him know the bigger picture, and then we go from there. Is he... Would would would you be like... Would you accept this this offer? Okay. No. Because because we don't... Because we look at the parts, we thought that's not new parts. Do do you know what I'm saying? There's there's a there's a lot of over sprays underneath Excel two. So we're thinking, like, is it a is it a is it a insurance job that... A a dodgy insurance job? So that's why... Yeah. Yeah. Yep. Yeah. I know. I know. I know that. And and it's not fair. That's why we... It's... Just before I thought, you know what? I don't wanna touch it. But but now you told me that, you know, the there was a reason for that. You know? So so at least now I can... You know what? Hey, guys. Put on the hoist. Let's have a look at it again, and then we go from there. Is that okay, Damien? Alright. Done. Done. Done. Alright then. So we got your detail. We got your phone number and everything. Any updates that I get, I'll I'll update you as well too. Alright, Damien. Have a good one. Okay? Alright. See see you, man. 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Plus. Thomas here. How can I help? Good, mate. How are you?\n\nThat's good. That's good. Oh, yes, Damien. How are you, buddy? Has has Sam talked to you about it already?\n\nAlright. So there's a lot of things being done to that car, and we are not sure why is it still running like that. I think yesterday, Sam was telling you that may... Maybe we can we can we we can do the work for you. But at the moment, when we're looking looking at it, I don't think so.\n\nBecause I don't know what's been done. I know what's been done to the car, but we can't see the the the the the product. Do you know what I'm saying? Yeah. Correct.\n\nYeah. No. Well, I can't be specific right now because I I I haven't seen the report yet. But just from what Sam's been telling me, that that is the case. Yeah?\n\nYou're you're welcome to come and collect the car. You're welcome to leave the car with me till Monday so so Sammy can spend a little bit more time to have a look at it because Sammy's sick today. That's why. I I I couldn't promise you. Yeah.\n\nYou... How long has the car been been at the other panel shop? Good. Yep. Uh-huh.\n\nOkay. Alright. Now now I have a now I have a bigger picture so I can justify those parts being changed and just been left there for two years or something like that. Would that would that... Is that fair to say?\n\nAlright then. Alright then. So now I've got a bigger picture. How about this? Okay, Damien?\n\nWe we we pretty good with our profession because we we call ourselves the overflow specialist. So we gotta beat out a panel shop shop and help them to do the an... Underbody and then send them back to them. So let... Allow me that, you know, if Sam come back in tomorrow, I have a chat with him.\n\nLet him know the bigger picture, and then we go from there. Is he... Would would would you be like... Would you accept this this offer? Okay.\n\nNo. Because because we don't... Because we look at the parts, we thought that's not new parts. Do do you know what I'm saying? There's there's a there's a lot of over sprays underneath Excel two.\n\nSo we're thinking, like, is it a is it a is it a insurance job that... A a dodgy insurance job? So that's why... Yeah. Yeah.\n\nYep. Yeah. I know. I know. I know that.\n\nAnd and it's not fair. That's why we... It's... Just before I thought, you know what? I don't wanna touch it.\n\nBut but now you told me that, you know, the there was a reason for that. You know? So so at least now I can... You know what? Hey, guys.\n\nPut on the hoist. Let's have a look at it again, and then we go from there. Is that okay, Damien? Alright. Done.\n\nDone. Done. Alright then. So we got your detail. We got your phone number and everything.\n\nAny updates that I get, I'll I'll update you as well too. Alright, Damien. Have a good one. Okay? Alright.\n\nSee see you, man. Bye bye.","paragraphs":[{"sentences":[{"text":"Tire Plus.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.0424346849322319},{"text":"Thomas here.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.06325192004442215},{"text":"How can I help?","start":1.52,"end":2.5,"sentiment":"neutral","sentiment_score":0.1161267627030611},{"text":"Good, mate.","start":4.24,"end":4.7999997,"sentiment":"positive","sentiment_score":0.39436668157577515},{"text":"How are you?","start":4.7999997,"end":5.62,"sentiment":"neutral","sentiment_score":0.24174505968888602}],"sentiment":"neutral","sentiment_score":0.16844990792182776,"num_words":13,"start":0.56,"end":5.62},{"sentences":[{"text":"That's good.","start":6.56,"end":7.2,"sentiment":"positive","sentiment_score":0.5125589370727539},{"text":"That's good.","start":7.2,"end":8.02,"sentiment":"positive","sentiment_score":0.4090048670768738},{"text":"Oh, yes, 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there was a reason for that.","start":181.55,"end":185.19499,"sentiment":"neutral","sentiment_score":-0.19183050654828548},{"text":"You know?","start":185.19499,"end":185.515,"sentiment":"neutral","sentiment_score":-0.11435656994581224},{"text":"So so at least now I can...","start":185.515,"end":187.19499,"sentiment":"neutral","sentiment_score":-0.12247725682599205},{"text":"You know what?","start":187.19499,"end":187.83499,"sentiment":"neutral","sentiment_score":-0.07537973423798879},{"text":"Hey, guys.","start":187.83499,"end":188.39499,"sentiment":"neutral","sentiment_score":-0.03227081149816513}],"sentiment":"neutral","sentiment_score":-0.14820076227188111,"num_words":30,"start":181.55,"end":188.39499},{"sentences":[{"text":"Put on the hoist.","start":188.39499,"end":189.275,"sentiment":"neutral","sentiment_score":-0.016578267328441143},{"text":"Let's have a look at it again, and then we go from 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How are you going? Not too bad. Thank you. My name's my name's Damien. I'm the guy that dropped off that black. No, mate. Nah. Nah. When you say you can't see it, you can't see the parts that he's claiming has changed. Well, it's just saying there's no new control arms or anything. It was there for two years. So what happened, I mean, missus had a car accident. Obviously, it was a repairable write off, and... Because she lost her license. There was no real rush for the car. So we found Peter who was happy to help out and fix it. You know? He goes, look. I can just tinker with it slowly knowing you don't need it. So he he... You know? And then obviously, he got it finished in the end. And... Yeah. Yeah. A 100%. Yeah. Like a... Yeah. Yeah. A 100%. Yeah. So you're basically saying that you guys can't fix it. You gotta get it to a a third party. No. It wasn't insurance. Not the black. We've already... We've... I've paid $10 to get this thing fixed to where it is now. Yeah. Yeah. 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How are you going? Not too bad. Thank you. My name's my name's Damien.\n\nI'm the guy that dropped off that black. No, mate. Nah. Nah. When you say you can't see it, you can't see the parts that he's claiming has changed.\n\nWell, it's just saying there's no new control arms or anything. It was there for two years. So what happened, I mean, missus had a car accident. Obviously, it was a repairable write off, and... Because she lost her license.\n\nThere was no real rush for the car. So we found Peter who was happy to help out and fix it. You know? He goes, look. I can just tinker with it slowly knowing you don't need it.\n\nSo he he... You know? And then obviously, he got it finished in the end. And... Yeah.\n\nYeah. A 100%. Yeah. Like a... Yeah.\n\nYeah. A 100%. Yeah. So you're basically saying that you guys can't fix it. You gotta get it to a a third party.\n\nNo. It wasn't insurance. Not the black. We've already... 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Bye.","paragraphs":[{"sentences":[{"text":"Good day, mate.","start":2.8799999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.40190768241882324},{"text":"How are you going?","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.2921855300664902},{"text":"Not too bad.","start":5.8399997,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.319632555047671},{"text":"Thank you.","start":6.3999996,"end":7.08,"sentiment":"positive","sentiment_score":0.5712717473506927},{"text":"My name's my name's Damien.","start":7.08,"end":9.78,"sentiment":"neutral","sentiment_score":0.1007312260568142}],"sentiment":"neutral","sentiment_score":0.29291543868534703,"num_words":17,"start":2.8799999,"end":9.78},{"sentences":[{"text":"I'm the guy that dropped off that black.","start":10.16,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.03267545229755342},{"text":"No, 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Thomas here. How can I help?\n\nChannel 1: Good day, mate. How are you going?\n\nChannel 0: Good, mate. How are you?\n\nChannel 1: Not too bad. Thank\n\nChannel 0: That's\n\nChannel 1: you.\n\nChannel 0: good.\n\nChannel 1: My\n\nChannel 0: That's\n\nChannel 1: name's\n\nChannel 0: good.\n\nChannel 1: my name's Damien. I'm the guy that dropped off that\n\nChannel 0: Oh,\n\nChannel 1: black.\n\nChannel 0: yes, Damien. How are you, buddy? Has has Sam talked to\n\nChannel 1: No,\n\nChannel 0: you about it already? Alright.\n\nChannel 1: mate.\n\nChannel 0: So there's a lot of things being done\n\nChannel 1: Nah.\n\nChannel 0: to that car, and we are not\n\nChannel 1: Nah.\n\nChannel 0: sure why is it still running like that. I think yesterday, Sam was telling you that may... Maybe we can we can we we can do the work for you. But at the moment, when we're looking looking at it, I don't think so. Because I don't know what's been done.\n\nI know what's been done to the car, but we can't see the the the the the product. Do you know what I'm saying?\n\nChannel 1: When you say you can't see it, you can't\n\nChannel 0: Yeah.\n\nChannel 1: see the parts that he's claiming has changed.\n\nChannel 0: Correct.\n\nChannel 1: Well,\n\nChannel 0: Yeah.\n\nChannel 1: it's just saying there's no new control arms or anything.\n\nChannel 0: No. Well, I can't be specific right now because I I I haven't seen the report yet. But just from what Sam's been telling me, that that is the case. Yeah? You're you're welcome to come and collect the car.\n\nYou're welcome to leave the car with me till Monday so so Sammy can spend a little bit more time to have a look at it because Sammy's sick today. That's why. I I I couldn't promise you. Yeah. You...\n\nHow long has the car been been at the other panel shop?\n\nChannel 1: It was there for two years.\n\nChannel 0: Good.\n\nChannel 1: So what happened, I mean, missus had a car accident. Obviously, it was a repairable write off, and... Because she lost her license.\n\nChannel 0: Yep.\n\nChannel 1: There was no real rush for\n\nChannel 0: Uh-huh.\n\nChannel 1: the car. So we found Peter who was happy to help out and fix it. You know? He goes, look. I can just tinker with it slowly\n\nChannel 0: Okay.\n\nChannel 1: knowing you don't need it. So\n\nChannel 0: Alright.\n\nChannel 1: he he... You know? And then obviously, he got\n\nChannel 0: Now\n\nChannel 1: it finished\n\nChannel 0: now\n\nChannel 1: in\n\nChannel 0: I\n\nChannel 1: the end.\n\nChannel 0: have\n\nChannel 1: And...\n\nChannel 0: a now I have a bigger picture so I can justify those parts being changed and just been left there for two years or something like that. Would that would that... Is that fair to say?\n\nChannel 1: Yeah. Yeah. A 100%. Yeah.\n\nChannel 0: Alright\n\nChannel 1: Like a...\n\nChannel 0: then.\n\nChannel 1: Yeah.\n\nChannel 0: Alright then. So now I've got a bigger picture. How about this? Okay, Damien? We we we pretty good with our profession because we we call ourselves the overflow specialist.\n\nSo we gotta beat out a panel shop shop and help them to do the an... Underbody and then send them back to them. So let... Allow me that, you know, if Sam come back in tomorrow, I have a chat with him. Let him know the bigger picture, and then we go from there.\n\nIs he... Would would would you be like... Would you accept this this offer?\n\nChannel 1: Yeah. A 100%. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: So you're basically saying that you guys can't fix it. You gotta\n\nChannel 0: No.\n\nChannel 1: get it to\n\nChannel 0: Because\n\nChannel 1: a a third\n\nChannel 0: because\n\nChannel 1: party.\n\nChannel 0: we don't... Because we look at the parts, we thought that's not new parts. Do do you know what I'm saying? There's there's a there's a lot of over sprays underneath Excel two. So we're thinking, like, is it a is it a is it a insurance job that...\n\nA a dodgy insurance job? So that's\n\nChannel 1: No.\n\nChannel 0: why...\n\nChannel 1: It wasn't\n\nChannel 0: Yeah.\n\nChannel 1: insurance. Not the black. We've already... We've... I've paid $10 to get this\n\nChannel 0: Yeah.\n\nChannel 1: thing fixed to\n\nChannel 0: Yep.\n\nChannel 1: where it is now.\n\nChannel 0: Yeah. I know. I know. I know that. And and it's not fair.\n\nThat's why we... It's... Just before I thought, you know what? I don't wanna touch it. But but now you told me that, you know, the there was a reason for that.\n\nYou know? So so at least now I can... You know what? Hey, guys. Put on the hoist.\n\nLet's have a look at it again, and then we go from there. Is that okay, Damien?\n\nChannel 1: Yeah. Yeah. I never spoke\n\nChannel 0: Alright.\n\nChannel 1: about it. Yeah. No problem.\n\nChannel 0: Done. Done. Done. Alright then. So we got your detail.\n\nWe got your phone number and everything. Any updates that I get, I'll I'll update you as well too.\n\nChannel 1: Yeah. Cool. Alright. No problem.\n\nChannel 0: Alright, Damien. Have a good one. Okay?\n\nChannel 1: Oh, you\n\nChannel 0: Alright.\n\nChannel 1: too.\n\nChannel 0: See\n\nChannel 1: Thanks,\n\nChannel 0: see you,\n\nChannel 1: bro.\n\nChannel 0: man. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Tire Plus.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.0424346849322319},{"text":"Thomas here.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.06325192004442215},{"text":"How can I help?","start":1.52,"end":2.5,"sentiment":"neutral","sentiment_score":0.1161267627030611}],"sentiment":"neutral","sentiment_score":0.08448503259569407,"channel":0,"num_words":8,"start":0.56,"end":2.5},{"sentences":[{"text":"Good day, mate.","start":2.8799999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.40190768241882324},{"text":"How are you going?","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.2921855300664902}],"sentiment":"positive","sentiment_score":0.3392093096460615,"channel":1,"num_words":7,"start":2.8799999,"end":4.26},{"sentences":[{"text":"Good, mate.","start":4.24,"end":4.7999997,"sentiment":"positive","sentiment_score":0.39436668157577515},{"text":"How 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That's why.","start_word":215,"end_word":255,"intents":[{"intent":"Collect car","confidence_score":0.18140906}]},{"text":"And then obviously, he got Now it finished now in I the end. have And... a now I have a bigger picture so I can justify those parts being changed and just been left there for two years or something like that.","start_word":353,"end_word":394,"intents":[{"intent":"Discuss parts change","confidence_score":0.0012974116}]},{"text":"thing fixed to Yep. where it is now. Yeah.","start_word":615,"end_word":623,"intents":[{"intent":"Fix problem","confidence_score":0.07465665}]}]},"sentiments":{"segments":[{"text":"Tire Plus. Thomas here. How can I help?","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.08026669174432755},{"text":"Good day, mate.","start_word":8,"end_word":10,"sentiment":"positive","sentiment_score":0.3948492407798767},{"text":"How are you going?","start_word":11,"end_word":14,"sentiment":"neutral","sentiment_score":0.28632375597953796},{"text":"Good, mate.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.38504332304000854},{"text":"How are you? Not too bad.","start_word":17,"end_word":22,"sentiment":"neutral","sentiment_score":0.28379857540130615},{"text":"Thank That's you. good. My That's good.","start_word":23,"end_word":29,"sentiment":"positive","sentiment_score":0.47058141231536865},{"text":"name's my name's Damien. I'm the guy that dropped off that Oh, black. yes, Damien. How are you, buddy? Has has Sam talked to No, you about it already? Alright. mate. So there's a lot of things being done Nah. to that car, and we are not Nah. sure why is it still running like that. I think yesterday, Sam was telling you that may... Maybe we can we can we we can do the work for you. But at the moment, when we're looking looking at it, I don't think so. Because I don't know what's been done. I know what's been done to the car, but we can't see the the the the the product. Do you know what I'm saying? When you say you can't see it, you can't Yeah. see the parts that he's claiming has changed. Correct. Well, Yeah. it's just saying there's no new control arms or anything. No. Well, I can't be specific right now because I I I haven't seen the report yet. But just from what Sam's been telling me, that that is the case. Yeah? You're you're welcome to come and collect the car. You're welcome to leave the car with me till Monday so so Sammy can spend a little bit more time to have a look at it because Sammy's sick today. That's why. I I I couldn't promise you. Yeah. You... How long has the car been been at the other panel shop? It was there for two years. Good. So what happened, I mean, missus had a car accident. Obviously, it was a repairable write off, and... Because she lost her license. Yep. There was no real rush for Uh-huh. the car. So we found Peter who was happy to help out and fix it. You know? He goes, look. I can just tinker with it slowly Okay. knowing you don't need it. So Alright. he he... You know? And then obviously, he got Now it finished now in I the end. have And... a now I have a bigger picture so I can justify those parts being changed and just been left there for two years or something like that. Would that would that... Is that fair to say? Yeah. Yeah. A 100%. Yeah. Alright Like a... then. Yeah. Alright then. So now I've got a bigger picture. How about this? Okay, Damien? We we we pretty good with our profession because we we call ourselves the overflow specialist. So we gotta beat out a panel shop shop and help them to do the an... Underbody and then send them back to them. So let... Allow me that, you know, if Sam come back in tomorrow, I have a chat with him. Let him know the bigger picture, and then we go from there. Is he... Would would would you be like... Would you accept this this offer? Yeah. A 100%. Yeah. Okay.","start_word":30,"end_word":517,"sentiment":"neutral","sentiment_score":-0.04583969328563935},{"text":"So you're basically saying that you guys can't fix it.","start_word":518,"end_word":527,"sentiment":"negative","sentiment_score":-0.4180147349834442},{"text":"You gotta No. get it to Because a a third because party. we don't... Because we look at the parts, we thought that's not new parts. Do do you know what I'm saying? There's there's a there's a lot of over sprays underneath Excel two. So we're thinking, like, is it a is it a is it a insurance job that... A a dodgy insurance job? So that's No. why... It wasn't Yeah. insurance. Not the black. We've already... We've... I've paid $10 to get this Yeah. thing fixed to Yep. where it is now. Yeah. I know. I know. I know that.","start_word":528,"end_word":630,"sentiment":"neutral","sentiment_score":-0.15711724758148193},{"text":"And and it's not fair.","start_word":631,"end_word":635,"sentiment":"negative","sentiment_score":-0.3809434771537781},{"text":"That's why we... It's... Just before I thought, you know what? I don't wanna touch it. But but now you told me that, you know, the there was a reason for that. You know? So so at least now I can... You know what? Hey, guys. Put on the hoist. Let's have a look at it again, and then we go from there. Is that okay, Damien? Yeah. Yeah. I never spoke Alright. about it. Yeah. No problem. Done. Done. Done. Alright then. So we got your detail. We got your phone number and everything. Any updates that I get, I'll I'll update you as well too. Yeah. Cool. Alright. No problem.","start_word":636,"end_word":747,"sentiment":"neutral","sentiment_score":-0.035685572773218155},{"text":"Alright, Damien. Have a good one.","start_word":748,"end_word":753,"sentiment":"positive","sentiment_score":0.3956294655799866},{"text":"Okay? Oh, you Alright. too.","start_word":754,"end_word":758,"sentiment":"neutral","sentiment_score":0.1816786825656891},{"text":"See Thanks, see you, bro.","start_word":759,"end_word":763,"sentiment":"positive","sentiment_score":0.3637118637561798},{"text":"man. Bye bye. Bye.","start_word":764,"end_word":767,"sentiment":"neutral","sentiment_score":0.120167326182127}],"average":{"sentiment":"neutral","sentiment_score":-0.041886132223564285}}}}