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Just give me two secs while I open up your account. And your what what state are you in? I don't know. That's probably why. I'm just I'm joking. I'm joking. Luke. That's it. Okay. Luke Butler. Oops. Luke Butler. So okay. Here it is. I've got you here. Luke Butler. Okay. So when you connected the oh, no. No. Let me just check what box you have on the wall. Your unit is 71890 Swain Street. Yeah? Alright. Super Networks. And services. Paste. Okay. So you you've got a little white box on the wall somewhere. Yeah? And you've only got one Ethernet slot outlet from that little white box. So you got one plugged into the little white box, and the other end, you should have it in the in the WAEM port of the router. You got it there? That's there. Right? And one other question. Did anybody press, by any chance, a reset button on that router? Okay. Some people they've got they think that by pressing that, it resets the router. It does reset the router back to factory default. So a reset of a router normally does not apply. It normally says, okay. Reboot your router. So do you have a laptop available in front of you? Okay. You got a 247 support number. I'll give it to you. And it's there seven days a week. It's 0403 yeah. Yeah. No worries. Zero four zero three 763744. So when you're when you got yourself settled and you have a laptop open in front of you because you can do it with a phone, but with a phone, it doesn't allow you to navigate where you need to go. It's a bit of a headache. If you got a laptop, it's much better. And just what you do on that number when you're ready, just text assistant assistant. Sorry. And someone, either myself or one of the call groups, it depends where it routes to, will answer and help you resolve that problem. You're most welcome. Enjoy the rest of the week in the movie. I know what it's all about, mate. I've I've done it heaps of times. Anyway, alright. I'll just let you go now. I'll finish off what you gotta do. 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morning. Good. How are you? May I have your name, please? Luke.\n\nWould you be on a Super Networks network or Linham Networks? Okay. And let me just check. Just give me two secs while I open up your account. And your what what state are you in?\n\nI don't know. That's probably why. I'm just I'm joking. I'm joking. Luke.\n\nThat's it. Okay. Luke Butler. Oops. Luke Butler.\n\nSo okay. Here it is. I've got you here. Luke Butler. Okay.\n\nSo when you connected the oh, no. No. Let me just check what box you have on the wall. Your unit is 71890 Swain Street. Yeah?\n\nAlright. Super Networks. And services. Paste. Okay.\n\nSo you you've got a little white box on the wall somewhere. Yeah? And you've only got one Ethernet slot outlet from that little white box. So you got one plugged into the little white box, and the other end, you should have it in the in the WAEM port of the router. You got it there?\n\nThat's there. Right? And one other question. Did anybody press, by any chance, a reset button on that router? Okay.\n\nSome people they've got they think that by pressing that, it resets the router. It does reset the router back to factory default. So a reset of a router normally does not apply. It normally says, okay. Reboot your router.\n\nSo do you have a laptop available in front of you? Okay. You got a 247 support number. I'll give it to you. And it's there seven days a week.\n\nIt's 0403 yeah. Yeah. No worries. Zero four zero three 763744. So when you're when you got yourself settled and you have a laptop open in front of you because you can do it with a phone, but with a phone, it doesn't allow you to navigate where you need to go.\n\nIt's a bit of a headache. If you got a laptop, it's much better. And just what you do on that number when you're ready, just text assistant assistant. Sorry. And someone, either myself or one of the call groups, it depends where it routes to, will answer and help you resolve that problem.\n\nYou're most welcome. Enjoy the rest of the week in the movie. I know what it's all about, mate. I've I've done it heaps of times. Anyway, alright.\n\nI'll just let you go now. I'll finish off what you gotta do. And then when you're ready, just text that assistance to that number. Alright. Cheers, buddy.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.56,"end":1.1999999,"sentiment":"positive","sentiment_score":0.38510261476039886},{"text":"Good.","start":4.56,"end":4.88,"sentiment":"positive","sentiment_score":0.5633074641227722},{"text":"How are you?","start":4.88,"end":5.62,"sentiment":"positive","sentiment_score":0.36479578415552777},{"text":"May I have your name, please?","start":29.76,"end":31.380001,"sentiment":"neutral","sentiment_score":-0.012914690344283978},{"text":"Luke.","start":34.64,"end":35.14,"sentiment":"neutral","sentiment_score":-0.00335543742403388}],"sentiment":"neutral","sentiment_score":0.18054280512464735,"num_words":13,"start":0.56,"end":35.14},{"sentences":[{"text":"Would you be on a Super Networks network or Linham 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the WAEM port of the router.","start":134.08,"end":142.09999,"sentiment":"neutral","sentiment_score":0.05010728951957491},{"text":"You got it there?","start":143.52,"end":144.58,"sentiment":"neutral","sentiment_score":0.051674915477633476}],"sentiment":"neutral","sentiment_score":0.03439606796427254,"num_words":57,"start":123.745,"end":144.58},{"sentences":[{"text":"That's there.","start":145.84,"end":146.48,"sentiment":"neutral","sentiment_score":0.010292232036590576},{"text":"Right?","start":146.48,"end":146.95999,"sentiment":"neutral","sentiment_score":-0.002418411895632744},{"text":"And one other question.","start":146.95999,"end":149.96501,"sentiment":"neutral","sentiment_score":-0.047620643861591816},{"text":"Did anybody press, by any chance, a reset button on that router?","start":149.96501,"end":153.74501,"sentiment":"neutral","sentiment_score":-0.11489380585650603},{"text":"Okay.","start":159.005,"end":159.405,"sentiment":"neutral","sentiment_score":-0.06224099546670914}],"sentiment":"neutral","sentiment_score":-0.08066415945068002,"num_words":20,"start":145.84,"end":159.405},{"sentences":[{"text":"Some people they've got they think that by pressing that, it resets the router.","start":159.405,"end":163.45,"sentiment":"neutral","sentiment_score":-0.04058328390653644},{"text":"It does reset the router back to factory default.","start":163.45,"end":166.67,"sentiment":"neutral","sentiment_score":-0.014770276016659208},{"text":"So a reset of a router normally does not apply.","start":167.68999,"end":170.48999,"sentiment":"neutral","sentiment_score":-0.051871584728360176},{"text":"It normally says, okay.","start":170.48999,"end":171.93,"sentiment":"neutral","sentiment_score":0.009071427397429943},{"text":"Reboot your router.","start":171.93,"end":173.06999,"sentiment":"neutral","sentiment_score":0.0031915853420893345}],"sentiment":"neutral","sentiment_score":-0.029348846012726425,"num_words":40,"start":159.405,"end":173.06999},{"sentences":[{"text":"So do you have a laptop available in front of you?","start":173.925,"end":177.145,"sentiment":"neutral","sentiment_score":0.020268271846527405},{"text":"Okay.","start":181.36499,"end":181.86499,"sentiment":"neutral","sentiment_score":-0.0236175823956728},{"text":"You got a 247 support number.","start":189.70999,"end":191.95,"sentiment":"neutral","sentiment_score":0.022161558891336124},{"text":"I'll give it to you.","start":191.95,"end":193.17,"sentiment":"neutral","sentiment_score":0.04861343577504158},{"text":"And it's there seven days a week.","start":193.63,"end":195.89,"sentiment":"neutral","sentiment_score":0.0185665168932506}],"sentiment":"neutral","sentiment_score":0.023511185279736915,"num_words":30,"start":173.925,"end":195.89},{"sentences":[{"text":"It's 0403 yeah.","start":196.75,"end":200.99,"sentiment":"neutral","sentiment_score":0.012969963562985262},{"text":"Yeah.","start":200.99,"end":201.31,"sentiment":"neutral","sentiment_score":0.027088962495326996},{"text":"No worries.","start":201.31,"end":201.915,"sentiment":"neutral","sentiment_score":0.041498634964227676},{"text":"Zero four zero three 763744.","start":205.11499,"end":213.61499,"sentiment":"neutral","sentiment_score":0.007722978759557009},{"text":"So when you're when you got yourself settled and you have a laptop open in front of you because you can do it with a phone, but with a phone, it doesn't allow you to navigate where you need to go.","start":215.42,"end":224.14,"sentiment":"neutral","sentiment_score":-0.06344380506836786}],"sentiment":"neutral","sentiment_score":-0.046415095978703066,"num_words":52,"start":196.75,"end":224.14},{"sentences":[{"text":"It's a bit of a headache.","start":224.14,"end":225.59999,"sentiment":"negative","sentiment_score":-0.3837428440650304},{"text":"If you got a laptop, it's much better.","start":225.98,"end":227.78499,"sentiment":"neutral","sentiment_score":0.006749861175194383},{"text":"And just what you do on that number when you're ready, just text assistant assistant.","start":227.78499,"end":233.72499,"sentiment":"neutral","sentiment_score":0.041011056800683336},{"text":"Sorry.","start":233.86499,"end":234.345,"sentiment":"neutral","sentiment_score":-0.051040686666965485},{"text":"And someone, either myself or one of the call groups, it depends where it routes to, will answer and help you resolve that problem.","start":234.345,"end":242.045,"sentiment":"neutral","sentiment_score":-0.050472236316030226}],"sentiment":"neutral","sentiment_score":-0.053623457059816075,"num_words":54,"start":224.14,"end":242.045},{"sentences":[{"text":"You're most welcome.","start":245.42,"end":246.22,"sentiment":"positive","sentiment_score":0.5252256393432617},{"text":"Enjoy the rest of the week in the movie.","start":246.22,"end":247.66,"sentiment":"positive","sentiment_score":0.543923384613461},{"text":"I know what it's all about, mate.","start":247.66,"end":249.2,"sentiment":"neutral","sentiment_score":0.0697014539369515},{"text":"I've I've done it heaps of times.","start":255.26001,"end":256.86002,"sentiment":"neutral","sentiment_score":-0.21190957299300603},{"text":"Anyway, alright.","start":256.86002,"end":258.045,"sentiment":"neutral","sentiment_score":0.033298847265541553}],"sentiment":"neutral","sentiment_score":0.19793315145320126,"num_words":28,"start":245.42,"end":258.045},{"sentences":[{"text":"I'll just let you go now.","start":258.345,"end":260.105,"sentiment":"neutral","sentiment_score":0.19448755184809366},{"text":"I'll finish off what you gotta do.","start":260.105,"end":261.14502,"sentiment":"neutral","sentiment_score":0.15591030142136983},{"text":"And then when you're ready, just text that assistance to that number.","start":261.14502,"end":264.845,"sentiment":"neutral","sentiment_score":0.09038998062411945},{"text":"Alright.","start":266.58502,"end":266.98502,"sentiment":"positive","sentiment_score":0.4195508658885956},{"text":"Cheers, buddy.","start":266.98502,"end":267.625,"sentiment":"positive","sentiment_score":0.5531977415084839}],"sentiment":"neutral","sentiment_score":0.17389012633689813,"num_words":28,"start":258.345,"end":267.625},{"sentences":[{"text":"Bye.","start":267.625,"end":268.125,"sentiment":"positive","sentiment_score":0.3398370146751404}],"sentiment":"positive","sentiment_score":0.3398370146751404,"num_words":1,"start":267.625,"end":268.125}]}}]},{"alternatives":[{"transcript":"Hi. How are you going? I was yeah. Good. I was chatting with someone yesterday. I had a new installation at my apartment, and then we emailed to and fro about checking the settings and making sure the modem and everything was set up correctly, which I believe it was. And then I took a screenshot to show that last night and sent back an email. But I've connected the modem in this morning and it's still not working. Luke Butler. Super, I think it is. No. You're up. ICT. No. No. No. That's alright. You won't hold it against me. That's all that matters. Right? Correct. Yes. That's correct. Yes. That's correct. Yes. Yep. Yep. I don't believe so. Yep. No. I don't. That's the the problem because I'm still moving. So I'm actually at my other address still and I'm moving to and fro. Are you guys gonna be on, like will I be able to contact you all today or no? Yeah. Yep. Hold on. Just bear with me. Sorry. Okay. 0403. Yep. Seven six three 744. Okay. Yeah. Okay. Yep. Yep. Okay. No worries. I really appreciate your help. Thank you so much. No. I'm over it already, mate, and I've only done it for half a day, and it's given me the years. No worries, mate. Thank you. Cheers. 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worries.","start":242.73999,"end":243.22,"sentiment":"neutral","sentiment_score":0.16709071397781372},{"text":"I really appreciate your help.","start":243.22,"end":244.5,"sentiment":"positive","sentiment_score":0.41927899718284606},{"text":"Thank you so much.","start":244.5,"end":245.48,"sentiment":"positive","sentiment_score":0.5784945487976074},{"text":"No.","start":249.45999,"end":249.78,"sentiment":"neutral","sentiment_score":-0.17701810598373413},{"text":"I'm over it already, mate, and I've only done it for half a day, and it's given me the years.","start":249.78,"end":265.055,"sentiment":"neutral","sentiment_score":-0.12417937740683556}],"sentiment":"neutral","sentiment_score":0.06512340484187007,"num_words":32,"start":242.73999,"end":265.055},{"sentences":[{"text":"No worries, mate.","start":265.275,"end":265.91498,"sentiment":"neutral","sentiment_score":0.10194802035888036},{"text":"Thank you.","start":265.91498,"end":266.315,"sentiment":"positive","sentiment_score":0.8128331899642944},{"text":"Cheers.","start":266.315,"end":266.815,"sentiment":"positive","sentiment_score":0.6708903312683105},{"text":"Bye.","start":268.05093,"end":268.55093,"sentiment":"neutral","sentiment_score":-0.08966201543807983}],"sentiment":"positive","sentiment_score":0.35896267954792294,"num_words":7,"start":265.275,"end":268.55093}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning.\n\nChannel 1: Hi. How are you going?\n\nChannel 0: Good. How are\n\nChannel 1: I\n\nChannel 0: you?\n\nChannel 1: was yeah. Good. I was chatting with someone yesterday. I had a new installation at my apartment, and then we emailed to and fro about checking the settings and making sure the modem and everything was set up correctly, which I believe it was. And then I took a screenshot to show that last night and sent back an email.\n\nBut I've connected the modem in this morning and it's still not working.\n\nChannel 0: May I have your name, please?\n\nChannel 1: Luke Butler.\n\nChannel 0: Luke. Would you be on a Super Networks network or Linham Networks?\n\nChannel 1: Super, I think it is.\n\nChannel 0: Okay. And let me just check. Just give me two secs while I open up your account.\n\nChannel 1: No. You're up.\n\nChannel 0: And your what what state are you in? I\n\nChannel 1: ICT.\n\nChannel 0: don't know. That's probably why. I'm\n\nChannel 1: No.\n\nChannel 0: just I'm joking. I'm joking.\n\nChannel 1: No. No. That's alright. You won't\n\nChannel 0: Luke.\n\nChannel 1: hold it against me. That's all that matters. Right?\n\nChannel 0: That's it. Okay. Luke Butler. Oops. Luke Butler.\n\nSo okay. Here it is. I've got you here. Luke Butler. Okay.\n\nSo when you connected the oh, no. No. Let me just check what box you have on the wall. Your unit is 71890 Swain Street. Yeah?\n\nChannel 1: Correct.\n\nChannel 0: Alright. Super Networks. And services. Paste. Okay.\n\nSo you you've got a little white box on the wall somewhere. Yeah?\n\nChannel 1: Yes. That's correct. Yes.\n\nChannel 0: And you've only got one Ethernet slot outlet from that little white box.\n\nChannel 1: That's correct.\n\nChannel 0: So you got one plugged into the little white box, and the other end, you should have it in the in the WAEM port of the router.\n\nChannel 1: Yes. Yep.\n\nChannel 0: You got it there?\n\nChannel 1: Yep.\n\nChannel 0: That's there. Right? And one other question. Did anybody press, by any chance, a reset button on that router?\n\nChannel 1: I don't believe so.\n\nChannel 0: Okay. Some people they've got they think that by pressing that, it resets the router. It does reset the router back to factory default. So a reset of a router normally does not apply. It normally says, okay.\n\nReboot your router. So do you have a laptop available in front of you?\n\nChannel 1: Yep. No. I don't. That's the the problem because I'm still moving. So I'm\n\nChannel 0: Okay.\n\nChannel 1: actually at my other address still and I'm moving to and fro. Are you guys gonna be on, like will I be able to contact you all today or no?\n\nChannel 0: You got a 247 support number. I'll give it to you. And it's there seven days a week.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: It's 0403\n\nChannel 1: Hold on. Just bear with me. Sorry.\n\nChannel 0: yeah. Yeah. No worries.\n\nChannel 1: Okay. 0403.\n\nChannel 0: Zero four zero three\n\nChannel 1: Yep.\n\nChannel 0: 763744.\n\nChannel 1: Seven six three 744.\n\nChannel 0: So when\n\nChannel 1: Okay.\n\nChannel 0: you're when you got yourself settled and you have a laptop open in front of you because you can do it with a phone, but with a phone, it doesn't allow you to navigate where you need to go. It's a bit of a headache. If you got\n\nChannel 1: Yeah.\n\nChannel 0: a laptop,\n\nChannel 1: Okay.\n\nChannel 0: it's much better. And just what you do on that number when you're ready, just text assistant assistant. Sorry. And someone, either myself or one of the call groups, it depends where\n\nChannel 1: Yep.\n\nChannel 0: it routes to, will\n\nChannel 1: Yep.\n\nChannel 0: answer and help you resolve that problem.\n\nChannel 1: Okay. No worries. I really appreciate your help. Thank you so much.\n\nChannel 0: You're most welcome. Enjoy the rest of the week in the movie. I know what it's all about, mate.\n\nChannel 1: No. I'm over it already, mate, and I've only done it for half a day,\n\nChannel 0: I've I've done it heaps of times. Anyway, alright. I'll\n\nChannel 1: and\n\nChannel 0: just let you go\n\nChannel 1: it's\n\nChannel 0: now. I'll finish off what you gotta do.\n\nChannel 1: given\n\nChannel 0: And then when you're ready, just text\n\nChannel 1: me\n\nChannel 0: that\n\nChannel 1: the\n\nChannel 0: assistance to that number.\n\nChannel 1: years. No worries, mate. Thank you. Cheers.\n\nChannel 0: Alright. Cheers, buddy. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.56,"end":1.1999999,"sentiment":"positive","sentiment_score":0.38510261476039886}],"sentiment":"positive","sentiment_score":0.38510261476039886,"channel":0,"num_words":2,"start":0.56,"end":1.1999999},{"sentences":[{"text":"Hi.","start":3.28,"end":3.52,"sentiment":"neutral","sentiment_score":0.3308234214782715},{"text":"How are you going?","start":3.52,"end":4.34,"sentiment":"positive","sentiment_score":0.35315314680337906}],"sentiment":"positive","sentiment_score":0.34868720173835754,"channel":1,"num_words":5,"start":3.28,"end":4.34},{"sentences":[{"text":"Good.","start":4.56,"end":4.88,"sentiment":"positive","sentiment_score":0.5633074641227722},{"text":"How 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yesterday.","start":6.72,"end":8.559999,"sentiment":"neutral","sentiment_score":0.1411681349078814},{"text":"I had a new installation at my apartment, and then we emailed to and fro about checking the settings and making sure the modem and everything was set up correctly, which I believe it was.","start":8.559999,"end":21.064999,"sentiment":"neutral","sentiment_score":0.05010003692337445},{"text":"And then I took a screenshot to show that last night and sent back an email.","start":21.064999,"end":25.244999,"sentiment":"neutral","sentiment_score":-0.019954349962063134}],"sentiment":"neutral","sentiment_score":0.057990983283768095,"channel":1,"num_words":60,"start":5.3599997,"end":25.244999},{"sentences":[{"text":"But I've connected the modem in this morning and it's still not working.","start":25.8,"end":29.42,"sentiment":"negative","sentiment_score":-0.35068251536442685}],"sentiment":"negative","sentiment_score":-0.35068251536442685,"channel":1,"num_words":13,"start":25.8,"end":29.42},{"sentences":[{"text":"May I have your name, please?","start":29.76,"end":31.380001,"sentiment":"neutral","sentiment_score":-0.012914690344283978}],"sentiment":"neutral","sentiment_score":-0.012914690344283978,"channel":0,"num_words":6,"start":29.76,"end":31.380001},{"sentences":[{"text":"Luke Butler.","start":32.04,"end":32.94,"sentiment":"neutral","sentiment_score":-0.004655232187360525}],"sentiment":"neutral","sentiment_score":-0.004655232187360525,"channel":1,"num_words":2,"start":32.04,"end":32.94},{"sentences":[{"text":"Luke.","start":34.64,"end":35.14,"sentiment":"neutral","sentiment_score":-0.00335543742403388},{"text":"Would you be on a Super Networks network or Linham Networks?","start":37.935,"end":41.315002,"sentiment":"neutral","sentiment_score":-0.00024866185743700373}],"sentiment":"neutral","sentiment_score":-0.0005075598213200768,"channel":0,"num_words":12,"start":34.64,"end":41.315002},{"sentences":[{"text":"Super, I think it is.","start":42.085,"end":43.465,"sentiment":"neutral","sentiment_score":0.060805793851614}],"sentiment":"neutral","sentiment_score":0.060805793851614,"channel":1,"num_words":5,"start":42.085,"end":43.465},{"sentences":[{"text":"Okay.","start":44.335003,"end":44.815002,"sentiment":"neutral","sentiment_score":0.04682965949177742},{"text":"And let me just check.","start":44.815002,"end":46.115,"sentiment":"neutral","sentiment_score":0.024658584594726564},{"text":"Just give me two secs while I open up your account.","start":54.32,"end":56.74,"sentiment":"neutral","sentiment_score":0.011589395728978243}],"sentiment":"neutral","sentiment_score":0.017506231499068877,"channel":0,"num_words":17,"start":44.335003,"end":56.74},{"sentences":[{"text":"No.","start":57.239998,"end":57.48,"sentiment":"neutral","sentiment_score":-0.09654583781957626},{"text":"You're up.","start":57.48,"end":58.22,"sentiment":"neutral","sentiment_score":-0.0649644210934639}],"sentiment":"neutral","sentiment_score":-0.07549156000216801,"channel":1,"num_words":3,"start":57.239998,"end":58.22},{"sentences":[{"text":"And your what what state are you in?","start":59.440002,"end":61.755,"sentiment":"neutral","sentiment_score":-0.0384888774715364},{"text":"I","start":62.235,"end":62.735,"sentiment":"neutral","sentiment_score":-0.0713558942079544}],"sentiment":"neutral","sentiment_score":-0.04214076822002729,"channel":0,"num_words":9,"start":59.440002,"end":62.735},{"sentences":[{"text":"ICT.","start":63.08,"end":63.58,"sentiment":"neutral","sentiment_score":-0.0781533420085907}],"sentiment":"neutral","sentiment_score":-0.0781533420085907,"channel":1,"num_words":1,"start":63.08,"end":63.58},{"sentences":[{"text":"don't know.","start":64.395004,"end":64.715004,"sentiment":"neutral","sentiment_score":-0.11185723543167114},{"text":"That's probably why.","start":64.715004,"end":65.775,"sentiment":"neutral","sentiment_score":-0.1453275183836619},{"text":"I'm","start":66.715004,"end":66.955,"sentiment":"neutral","sentiment_score":-0.11178509891033173}],"sentiment":"neutral","sentiment_score":-0.12858035415410995,"channel":0,"num_words":6,"start":64.395004,"end":66.955},{"sentences":[{"text":"No.","start":66.855,"end":67.355,"sentiment":"neutral","sentiment_score":-0.2196815013885498}],"sentiment":"neutral","sentiment_score":-0.2196815013885498,"channel":1,"num_words":1,"start":66.855,"end":67.355},{"sentences":[{"text":"just I'm joking.","start":66.955,"end":68.315,"sentiment":"neutral","sentiment_score":-0.28267573316891986},{"text":"I'm joking.","start":68.315,"end":68.975,"sentiment":"neutral","sentiment_score":-0.1892288774251938}],"sentiment":"neutral","sentiment_score":-0.24529699087142945,"channel":0,"num_words":5,"start":66.955,"end":68.975},{"sentences":[{"text":"No.","start":68.855,"end":69.355,"sentiment":"neutral","sentiment_score":-0.23901298642158508},{"text":"No.","start":69.575005,"end":69.735,"sentiment":"neutral","sentiment_score":-0.25283879041671753},{"text":"That's alright.","start":69.735,"end":70.475006,"sentiment":"neutral","sentiment_score":-0.135920949280262},{"text":"You won't","start":72.215004,"end":72.615005,"sentiment":"neutral","sentiment_score":-0.11209877952933311}],"sentiment":"neutral","sentiment_score":-0.1646485390762488,"channel":1,"num_words":6,"start":68.855,"end":72.615005},{"sentences":[{"text":"Luke.","start":72.395004,"end":72.895004,"sentiment":"neutral","sentiment_score":-0.21833357214927673}],"sentiment":"neutral","sentiment_score":-0.21833357214927673,"channel":0,"num_words":1,"start":72.395004,"end":72.895004},{"sentences":[{"text":"hold it against me.","start":72.615005,"end":73.495,"sentiment":"neutral","sentiment_score":-0.2659539729356766},{"text":"That's all that matters.","start":73.495,"end":74.375,"sentiment":"neutral","sentiment_score":-0.06503588519990444},{"text":"Right?","start":74.375,"end":74.875,"sentiment":"neutral","sentiment_score":-0.03757067024707794}],"sentiment":"neutral","sentiment_score":-0.15128112253215578,"channel":1,"num_words":9,"start":72.615005,"end":74.875},{"sentences":[{"text":"That's it.","start":75.355,"end":76.175,"sentiment":"neutral","sentiment_score":-0.04398953914642334},{"text":"Okay.","start":77.05,"end":77.37,"sentiment":"neutral","sentiment_score":0.006790523417294025},{"text":"Luke Butler.","start":77.37,"end":78.19,"sentiment":"neutral","sentiment_score":-0.007484735455363989},{"text":"Oops.","start":78.73,"end":79.23,"sentiment":"neutral","sentiment_score":-0.014564244076609612},{"text":"Luke Butler.","start":80.090004,"end":80.83,"sentiment":"neutral","sentiment_score":-0.00036658812314271905}],"sentiment":"neutral","sentiment_score":-0.01393193076364696,"channel":0,"num_words":8,"start":75.355,"end":80.83},{"sentences":[{"text":"So okay.","start":82.41,"end":83.29,"sentiment":"neutral","sentiment_score":0.033477664925158024},{"text":"Here it is.","start":83.29,"end":83.93,"sentiment":"neutral","sentiment_score":0.04640713706612587},{"text":"I've got you here.","start":83.93,"end":85.31,"sentiment":"neutral","sentiment_score":0.04004098102450371},{"text":"Luke Butler.","start":85.450005,"end":86.270004,"sentiment":"neutral","sentiment_score":0.014075529295951128},{"text":"Okay.","start":88.25,"end":88.57,"sentiment":"neutral","sentiment_score":0.018093660473823547}],"sentiment":"neutral","sentiment_score":0.03438211535103619,"channel":0,"num_words":12,"start":82.41,"end":88.57},{"sentences":[{"text":"So when you connected the oh, no.","start":88.57,"end":91.770004,"sentiment":"neutral","sentiment_score":-0.006052430719137192},{"text":"No.","start":91.770004,"end":91.93,"sentiment":"neutral","sentiment_score":-0.05365435779094696},{"text":"Let me just check what box you have on the wall.","start":91.93,"end":95.665,"sentiment":"neutral","sentiment_score":-0.012696397152136673},{"text":"Your unit is 71890 Swain Street.","start":95.805,"end":98.525,"sentiment":"neutral","sentiment_score":0.011996099725365639},{"text":"Yeah?","start":98.525,"end":99.025,"sentiment":"neutral","sentiment_score":0.019072778522968292}],"sentiment":"neutral","sentiment_score":-0.0055627832547403295,"channel":0,"num_words":26,"start":88.57,"end":99.025},{"sentences":[{"text":"Correct.","start":99.425,"end":99.925,"sentiment":"neutral","sentiment_score":0.040448710322380066}],"sentiment":"neutral","sentiment_score":0.040448710322380066,"channel":1,"num_words":1,"start":99.425,"end":99.925},{"sentences":[{"text":"Alright.","start":101.965,"end":102.365,"sentiment":"neutral","sentiment_score":0.04455351084470749},{"text":"Super Networks.","start":102.365,"end":103.185,"sentiment":"neutral","sentiment_score":0.0553826279938221},{"text":"And services.","start":108.52,"end":109.82,"sentiment":"neutral","sentiment_score":0.02595629170536995},{"text":"Paste.","start":112.35999,"end":112.85999,"sentiment":"neutral","sentiment_score":0.02210169844329357},{"text":"Okay.","start":123.425,"end":123.745,"sentiment":"neutral","sentiment_score":0.02521653473377228}],"sentiment":"neutral","sentiment_score":0.036364226202879636,"channel":0,"num_words":7,"start":101.965,"end":123.745},{"sentences":[{"text":"So you you've got a little white box on the wall somewhere.","start":123.745,"end":126.465004,"sentiment":"neutral","sentiment_score":0.011373468131447831},{"text":"Yeah?","start":126.465004,"end":126.965004,"sentiment":"neutral","sentiment_score":0.02113407477736473}],"sentiment":"neutral","sentiment_score":0.012124284027287593,"channel":0,"num_words":13,"start":123.745,"end":126.965004},{"sentences":[{"text":"Yes.","start":127.155,"end":127.395,"sentiment":"neutral","sentiment_score":0.04393335059285164},{"text":"That's correct.","start":127.395,"end":128.11499,"sentiment":"neutral","sentiment_score":0.0637107864022255},{"text":"Yes.","start":128.11499,"end":128.61499,"sentiment":"neutral","sentiment_score":0.04448807239532471}],"sentiment":"neutral","sentiment_score":0.053960748948156834,"channel":1,"num_words":4,"start":127.155,"end":128.61499},{"sentences":[{"text":"And you've only got one Ethernet slot outlet from that little white box.","start":128.625,"end":132.565,"sentiment":"neutral","sentiment_score":0.01872028482074921}],"sentiment":"neutral","sentiment_score":0.01872028482074921,"channel":0,"num_words":13,"start":128.625,"end":132.565},{"sentences":[{"text":"That's correct.","start":132.99,"end":133.73,"sentiment":"neutral","sentiment_score":0.06736196577548981}],"sentiment":"neutral","sentiment_score":0.06736196577548981,"channel":1,"num_words":2,"start":132.99,"end":133.73},{"sentences":[{"text":"So you got one plugged into the little white box, and the other end, you should have it in the in the WAEM port of the router.","start":134.08,"end":142.09999,"sentiment":"neutral","sentiment_score":0.05010728951957491}],"sentiment":"neutral","sentiment_score":0.05010728951957491,"channel":0,"num_words":27,"start":134.08,"end":142.09999},{"sentences":[{"text":"Yes.","start":141.95,"end":142.45,"sentiment":"neutral","sentiment_score":0.0606313981115818},{"text":"Yep.","start":142.75,"end":143.25,"sentiment":"neutral","sentiment_score":0.05852436274290085}],"sentiment":"neutral","sentiment_score":0.059577880427241325,"channel":1,"num_words":2,"start":141.95,"end":143.25},{"sentences":[{"text":"You got it there?","start":143.52,"end":144.58,"sentiment":"neutral","sentiment_score":0.051674915477633476}],"sentiment":"neutral","sentiment_score":0.051674915477633476,"channel":0,"num_words":4,"start":143.52,"end":144.58},{"sentences":[{"text":"Yep.","start":145.015,"end":145.515,"sentiment":"neutral","sentiment_score":0.029282808303833008}],"sentiment":"neutral","sentiment_score":0.029282808303833008,"channel":1,"num_words":1,"start":145.015,"end":145.515},{"sentences":[{"text":"That's there.","start":145.84,"end":146.48,"sentiment":"neutral","sentiment_score":0.010292232036590576},{"text":"Right?","start":146.48,"end":146.95999,"sentiment":"neutral","sentiment_score":-0.002418411895632744},{"text":"And one other question.","start":146.95999,"end":149.96501,"sentiment":"neutral","sentiment_score":-0.047620643861591816},{"text":"Did anybody press, by any chance, a reset button on that 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apply.","start":167.68999,"end":170.48999,"sentiment":"neutral","sentiment_score":-0.051871584728360176},{"text":"It normally says, okay.","start":170.48999,"end":171.93,"sentiment":"neutral","sentiment_score":0.009071427397429943}],"sentiment":"neutral","sentiment_score":-0.032783410315843,"channel":0,"num_words":38,"start":159.005,"end":171.93},{"sentences":[{"text":"Reboot your router.","start":171.93,"end":173.06999,"sentiment":"neutral","sentiment_score":0.0031915853420893345},{"text":"So do you have a laptop available in front of you?","start":173.925,"end":177.145,"sentiment":"neutral","sentiment_score":0.020268271846527405}],"sentiment":"neutral","sentiment_score":0.016608981881290674,"channel":0,"num_words":14,"start":171.93,"end":177.145},{"sentences":[{"text":"Yep.","start":177.225,"end":177.46501,"sentiment":"neutral","sentiment_score":0.02175288461148739},{"text":"No.","start":177.46501,"end":177.865,"sentiment":"neutral","sentiment_score":-0.0728248879313469},{"text":"I 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They provide their name and address to the agent and ask about the setup of the modem and router. The agent provides assistance and gives the customer a support number for future issues. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"May I have your name, please? Luke Butler.","start_word":85,"end_word":92,"intents":[{"intent":"Provide information","confidence_score":0.008543437}]},{"text":"Would you be on a Super Networks network or Linham Networks?","start_word":94,"end_word":104,"intents":[{"intent":"Connect to system","confidence_score":0.0033348375}]},{"text":"And you've only got one Ethernet slot outlet from that little white box. That's correct. So you got one plugged into the little white box, and the other end, you should have it in the in the WAEM port of the router. Yes. Yep.","start_word":239,"end_word":282,"intents":[{"intent":"Fix router","confidence_score":0.014962863}]},{"text":"Some people they've got they think that by pressing that, it resets the router. It does reset the router back to factory default. So a reset of a router normally does not apply. It normally says, okay. Reboot your router.","start_word":313,"end_word":352,"intents":[{"intent":"Reset router","confidence_score":0.6707438}]},{"text":"You got a 247 support number. I'll give it to you. And it's there seven days a week. Yeah. Yep.","start_word":408,"end_word":427,"intents":[{"intent":"Get support","confidence_score":0.002244181},{"intent":"Provide number","confidence_score":0.021352634}]},{"text":"No worries. I really appreciate your help. 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And then I took a screenshot to show that last night and sent back an email.","start_word":15,"end_word":71,"sentiment":"neutral","sentiment_score":0.04254603013396263},{"text":"But I've connected the modem in this morning and it's still not working.","start_word":72,"end_word":84,"sentiment":"negative","sentiment_score":-0.352119505405426},{"text":"May I have your name, please? Luke Butler. Luke. Would you be on a Super Networks network or Linham Networks? Super, I think it is. Okay. And let me just check. Just give me two secs while I open up your account. No. You're up. And your what what state are you in? I ICT. don't know. That's probably why. I'm No. just I'm joking. I'm joking. No. No. That's alright. You won't Luke. hold it against me. That's all that matters. Right? That's it. Okay. Luke Butler. Oops. Luke Butler. So okay. Here it is. I've got you here. Luke Butler. Okay. So when you connected the oh, no. No. Let me just check what box you have on the wall. Your unit is 71890 Swain Street. Yeah? Correct. Alright. Super Networks. And services. Paste. Okay. So you you've got a little white box on the wall somewhere. Yeah? Yes. That's correct. Yes. And you've only got one Ethernet slot outlet from that little white box. That's correct. So you got one plugged into the little white box, and the other end, you should have it in the in the WAEM port of the router. Yes. Yep. You got it there? Yep. That's there. Right? And one other question. Did anybody press, by any chance, a reset button on that router? I don't believe so. Okay. Some people they've got they think that by pressing that, it resets the router. It does reset the router back to factory default. So a reset of a router normally does not apply. It normally says, okay. Reboot your router. So do you have a laptop available in front of you? Yep. No. I don't. That's the the problem because I'm still moving. So I'm Okay. actually at my other address still and I'm moving to and fro. Are you guys gonna be on, like will I be able to contact you all today or no? You got a 247 support number. I'll give it to you. And it's there seven days a week. Yeah. Yep. It's 0403 Hold on. Just bear with me. Sorry. yeah. Yeah. No worries. Okay. 0403. Zero four zero three Yep. 763744. Seven six three 744. So when Okay. you're when you got yourself settled and you have a laptop open in front of you because you can do it with a phone, but with a phone, it doesn't allow you to navigate where you need to go.","start_word":85,"end_word":494,"sentiment":"neutral","sentiment_score":-0.028468297503706885},{"text":"It's a bit of a headache.","start_word":495,"end_word":500,"sentiment":"negative","sentiment_score":-0.37875527143478394},{"text":"If you got Yeah. a laptop, Okay. it's much better. And just what you do on that number when you're ready, just text assistant assistant. Sorry. And someone, either myself or one of the call groups, it depends where Yep. it routes to, will Yep. answer and help you resolve that problem. Okay. No worries.","start_word":501,"end_word":555,"sentiment":"neutral","sentiment_score":0.0016521095531061292},{"text":"I really appreciate your help. Thank you so much. You're most welcome. Enjoy the rest of the week in the movie.","start_word":556,"end_word":576,"sentiment":"positive","sentiment_score":0.5152673125267029},{"text":"I know what it's all about, mate. No. I'm over it already, mate, and I've only done it for half a day, I've I've done it heaps of times. Anyway, alright. I'll and just let you go it's now. I'll finish off what you gotta do. given And then when you're ready, just text me that the assistance to that number. years. No worries, mate.","start_word":577,"end_word":641,"sentiment":"neutral","sentiment_score":-0.007504693232476711},{"text":"Thank you. Cheers. Alright. Cheers, buddy. 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