{"metadata":{"transaction_key":"deprecated","request_id":"019fc536-0830-7331-bccf-fa84b5da9013","sha256":"129eedd9f5a3ffb58c5c0b77df51bcb97be42f54bade8875730a1da17e868eae","created":"2026-08-03T01:21:22.117Z","duration":634.96796,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1734,"output_tokens":112},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1908,"output_tokens":1912},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1908,"output_tokens":185}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, Isabelle, I'm so sorry. The line was disconnected. Place the call on hold now while reviewing your account. Okay? Thank you so much. Much for patiently waiting on the line, So, yeah, I was able to check on here. So if you could remember when you first sign sign up with the services, your premises is under Supa Network. Right? And then you move out, and then we transfer your services to other network, which is Avocos. So, technically, what we are doing once we receive an upfront payment during the sign up process of our customer, We credited it to the first month, and then, Supa Network, we provided you, like, a free month. So, the period is June 23 to July 23 is your first month, and then the standard the upfront payment you made during your sign up or checkout when you order your services, we credited this to July 24 to August 24. The reason why your first bill only covers period August 25 to '31, and it's indicated from the last page of the invoice or page four. The reason why it's only $18.05. That is your invoice for this month. Oh, okay. Oh, yeah. Let me repeat. Oh, sure. Yeah. You you sign up or we receive your order 06/23/2000 '20 6. Yes. So you made a front payment for the service, $65.95. So this $65.95, this cover thirty days. So that is June 23 to July 23. And then since you are under twelve month contract, we provided you one month free service that's covered July 24 to August 24. That's thirty days. The reason why instead of you getting full period for this August bill, you only have August 25 to August 31 because that's the only days that's not covered your upfront payment and the free month. But for reference, moving forward after this month, by September 1 onwards, you will receive the full month for your service, which is, let me just check, 7995. Yes. You let me just go back to the order. Just bear with me. Sure. One moment. Super stand. Yeah. It's 7995. Reason why, you just paid $67.45 because you have the 15% discount, the voucher. When you sign up, you put in saver 15. Reason why it's it's give you 15% discount, but the standard price is $79.95. But I could see on here that even though you changed the network, we're still putting your discounted period. So from September, you have 15% discount. September, October, November, December, January, you still have 15% discount. So, technically, from $79.95, that's your original price for the plan, your invoice will, like, around $67.95. And then after January, from 02/01/2027 onwards, it will go back to the standard price. Yes. Correct. Yes. Yeah. Yeah. Actually, it's it's $50.50 because if if it's a postpaid, you what you are paying is the rendered services. If it's a prepaid, what you are paying is the service that you haven't choose. However, on this part, we are our billing processes, the invoices are being sent every first, and it's covered during the period or full period of each month, the current month. And then it will the latest due is the eleventh. So you already used the service ten days and then before the due date. If you could notice, it's due on August 11, every eleventh of each month. However, if you set up a direct debit, it's being processed between the '7 the tenth and the latest eleven to avoid late fee. Because the system is set up all payments not being received after eleven. So it means twelve of each month, they will be getting $10 late fee, and it's automatically be added to the current invoice. Yeah. Yeah. It's not really in advance. It it's in between because you're using you've all you're able to use the ten day service before the due date. So in between. Yeah. That's the billing setup. Yeah. Definitely. Yeah. Correct. 06/23/2027. Your contract will fulfilled. Yes. Alright. So if you would like to oh, I'm sorry. I'm sorry for the collision. Go ahead. Yes. That's correct. Since you you've already got the 15% discount when you sign up, So you still have remaining September to January. So the original price will revert to February 1 invoice. That's cover the full month. Yeah. Yeah. It's already been rendered for free during those periods that we discussed earlier. Yeah. Let me check if you set up a direct debit. Okay? Just bear with me. It seems like you haven't set up. I don't see any nominated payment method. But if you would like to set up if you would like to set up right now, we can do so. But if you would like to do it on your own, I can send you the instruction and the screenshot how to set up this. I will provide you yeah. Lovely. I can do that. After this call shortly, you will receive the email from my end, from Melissa, with the instruction and then the screenshot how to set up your direct debit. Okay? Mhmm. That's correct. Yes. It's being our back end is processing all direct debit between the seventh and the tenth. The latest is eleven. So you don't need once you set up the direct debit, you don't need to manually do it on your end. It will automatically be processed by our account's back end. Just ensure that you have the funds available to avoid any further delays. Anyway, any any payment that we're receiving, you will receive a official payment receipt to your email address. That's a monthly basis. Okay? Alright. Thank you. So you your email is still active. Right? Davalmarbania19@gmail.com? Okay. That's wonderful. So I send you the instructions and details shortly to set up your direct debit. And then afterwards, if you need any assistance with the process, just let me know. Just give me a call. We're open until 6PM. Okay? Alright. You're welcome. Anything else that I may help you today? Okay. Perfect. It's my pleasure, and have a good one. Be safe. Thank you. 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Isabelle, I'm so sorry. The line was disconnected. Place the call on hold now while reviewing your account. Okay? Thank you so much.\n\nMuch for patiently waiting on the line, So, yeah, I was able to check on here. So if you could remember when you first sign sign up with the services, your premises is under Supa Network. Right? And then you move out, and then we transfer your services to other network, which is Avocos. So, technically, what we are doing once we receive an upfront payment during the sign up process of our customer, We credited it to the first month, and then, Supa Network, we provided you, like, a free month.\n\nSo, the period is June 23 to July 23 is your first month, and then the standard the upfront payment you made during your sign up or checkout when you order your services, we credited this to July 24 to August 24. The reason why your first bill only covers period August 25 to '31, and it's indicated from the last page of the invoice or page four. The reason why it's only $18.05. That is your invoice for this month. Oh, okay.\n\nOh, yeah. Let me repeat. Oh, sure. Yeah. You you sign up or we receive your order 06/23/2000 '20 6.\n\nYes. So you made a front payment for the service, $65.95. So this $65.95, this cover thirty days. So that is June 23 to July 23. And then since you are under twelve month contract, we provided you one month free service that's covered July 24 to August 24.\n\nThat's thirty days. The reason why instead of you getting full period for this August bill, you only have August 25 to August 31 because that's the only days that's not covered your upfront payment and the free month. But for reference, moving forward after this month, by September 1 onwards, you will receive the full month for your service, which is, let me just check, 7995. Yes. You let me just go back to the order.\n\nJust bear with me. Sure. One moment. Super stand. Yeah.\n\nIt's 7995. Reason why, you just paid $67.45 because you have the 15% discount, the voucher. When you sign up, you put in saver 15. Reason why it's it's give you 15% discount, but the standard price is $79.95. But I could see on here that even though you changed the network, we're still putting your discounted period.\n\nSo from September, you have 15% discount. September, October, November, December, January, you still have 15% discount. So, technically, from $79.95, that's your original price for the plan, your invoice will, like, around $67.95. And then after January, from 02/01/2027 onwards, it will go back to the standard price. Yes.\n\nCorrect. Yes. Yeah. Yeah. Actually, it's it's $50.50 because if if it's a postpaid, you what you are paying is the rendered services.\n\nIf it's a prepaid, what you are paying is the service that you haven't choose. However, on this part, we are our billing processes, the invoices are being sent every first, and it's covered during the period or full period of each month, the current month. And then it will the latest due is the eleventh. So you already used the service ten days and then before the due date. If you could notice, it's due on August 11, every eleventh of each month.\n\nHowever, if you set up a direct debit, it's being processed between the '7 the tenth and the latest eleven to avoid late fee. Because the system is set up all payments not being received after eleven. So it means twelve of each month, they will be getting $10 late fee, and it's automatically be added to the current invoice. Yeah. Yeah.\n\nIt's not really in advance. It it's in between because you're using you've all you're able to use the ten day service before the due date. So in between. Yeah. That's the billing setup.\n\nYeah. Definitely. Yeah. Correct. 06/23/2027.\n\nYour contract will fulfilled. Yes. Alright. So if you would like to oh, I'm sorry. I'm sorry for the collision.\n\nGo ahead. Yes. That's correct. Since you you've already got the 15% discount when you sign up, So you still have remaining September to January. So the original price will revert to February 1 invoice.\n\nThat's cover the full month. Yeah. Yeah. It's already been rendered for free during those periods that we discussed earlier. Yeah.\n\nLet me check if you set up a direct debit. Okay? Just bear with me. It seems like you haven't set up. I don't see any nominated payment method.\n\nBut if you would like to set up if you would like to set up right now, we can do so. But if you would like to do it on your own, I can send you the instruction and the screenshot how to set up this. I will provide you yeah. Lovely. I can do that.\n\nAfter this call shortly, you will receive the email from my end, from Melissa, with the instruction and then the screenshot how to set up your direct debit. Okay? Mhmm. That's correct. Yes.\n\nIt's being our back end is processing all direct debit between the seventh and the tenth. The latest is eleven. So you don't need once you set up the direct debit, you don't need to manually do it on your end. It will automatically be processed by our account's back end. Just ensure that you have the funds available to avoid any further delays.\n\nAnyway, any any payment that we're receiving, you will receive a official payment receipt to your email address. That's a monthly basis. Okay? Alright. Thank you.\n\nSo you your email is still active. Right? Davalmarbania19@gmail.com? Okay. That's wonderful.\n\nSo I send you the instructions and details shortly to set up your direct debit. And then afterwards, if you need any assistance with the process, just let me know. Just give me a call. We're open until 6PM. Okay?\n\nAlright. You're welcome. Anything else that I may help you today? Okay. Perfect.\n\nIt's my pleasure, and have a good one. Be safe. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Oh, Isabelle, I'm so sorry.","start":0.96,"end":2.6399999,"sentiment":"neutral","sentiment_score":-0.19344260022044182},{"text":"The line was disconnected.","start":2.8799999,"end":4.1,"sentiment":"neutral","sentiment_score":-0.2083984948694706},{"text":"Place the call on hold now while reviewing your account.","start":4.48,"end":6.64,"sentiment":"neutral","sentiment_score":-0.08545691892504692},{"text":"Okay?","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.012311775237321854},{"text":"Thank you so much.","start":7.3599997,"end":8.74,"sentiment":"positive","sentiment_score":0.5897524356842041}],"sentiment":"neutral","sentiment_score":-0.011835610494017601,"num_words":24,"start":0.96,"end":8.74},{"sentences":[{"text":"Much for patiently waiting on the line, So, yeah, I was able to check on here.","start":80.675,"end":86.840004,"sentiment":"positive","sentiment_score":0.39542350079864264},{"text":"So if you could remember when you first sign sign up with the services, your premises is under Supa Network.","start":86.840004,"end":94.920006,"sentiment":"neutral","sentiment_score":0.11618987247347831},{"text":"Right?","start":94.920006,"end":95.420006,"sentiment":"neutral","sentiment_score":0.11199285835027696},{"text":"And then you move out, and then we transfer your services to other network, which is Avocos.","start":95.64,"end":102.175,"sentiment":"neutral","sentiment_score":0.13427757033530405},{"text":"So, technically, what we are doing once we receive an upfront payment during the sign up process of our customer, We credited it to the first month, and then, Supa Network, we provided you, like, a free month.","start":102.715,"end":116.829994,"sentiment":"neutral","sentiment_score":0.13195065869704672}],"sentiment":"neutral","sentiment_score":0.17455880485637032,"num_words":92,"start":80.675,"end":116.829994},{"sentences":[{"text":"So, the period is June 23 to July 23 is your first month, and then the 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24.","start":196.055,"end":208.84,"sentiment":"neutral","sentiment_score":0.07244646249581939}],"sentiment":"neutral","sentiment_score":0.05649698624501423,"num_words":49,"start":177.95,"end":208.84},{"sentences":[{"text":"That's thirty days.","start":208.9,"end":210.195,"sentiment":"neutral","sentiment_score":0.00988387999435266},{"text":"The reason why instead of you getting full period for this August bill, you only have August 25 to August 31 because that's the only days that's not covered your upfront payment and the free month.","start":210.43501,"end":225.41501,"sentiment":"neutral","sentiment_score":-0.0765805759260224},{"text":"But for reference, moving forward after this month, by September 1 onwards, you will receive the full month for your service, which is, let me just check, 7995.","start":225.7,"end":240.015,"sentiment":"neutral","sentiment_score":0.21215026107217586},{"text":"Yes.","start":243.435,"end":243.935,"sentiment":"neutral","sentiment_score":0.1255386471748352},{"text":"You let me just go back to the order.","start":253.94,"end":259.24,"sentiment":"neutral","sentiment_score":0.0069189102699359255}],"sentiment":"neutral","sentiment_score":0.044165805925603034,"num_words":77,"start":208.9,"end":259.24},{"sentences":[{"text":"Just bear with me.","start":259.54,"end":260.68,"sentiment":"neutral","sentiment_score":0.020004669204354286},{"text":"Sure.","start":261.94,"end":262.44,"sentiment":"neutral","sentiment_score":0.17561650276184082},{"text":"One moment.","start":263.13998,"end":264.12,"sentiment":"neutral","sentiment_score":0.1985986828804016},{"text":"Super stand.","start":264.66,"end":268.075,"sentiment":"positive","sentiment_score":0.35967473685741425},{"text":"Yeah.","start":268.535,"end":268.775,"sentiment":"neutral","sentiment_score":0.157821923494339}],"sentiment":"neutral","sentiment_score":0.15300039425492287,"num_words":10,"start":259.54,"end":268.775},{"sentences":[{"text":"It's 7995.","start":268.775,"end":270.45502,"sentiment":"neutral","sentiment_score":0.11142992973327637},{"text":"Reason why, you just paid $67.45 because you have the 15% discount, the voucher.","start":270.45502,"end":278.935,"sentiment":"neutral","sentiment_score":0.10542177954422575},{"text":"When you sign up, you put in saver 15.","start":278.935,"end":281.355,"sentiment":"neutral","sentiment_score":0.04423689138558176},{"text":"Reason why it's it's give you 15% discount, but the standard price is $79.95.","start":281.98,"end":289.5,"sentiment":"neutral","sentiment_score":-0.0016229075512715749},{"text":"But I could see on here that even though you changed the network, we're still putting your discounted period.","start":289.5,"end":297.065,"sentiment":"neutral","sentiment_score":-0.029835307578507223}],"sentiment":"neutral","sentiment_score":0.02598802148011224,"num_words":58,"start":268.775,"end":297.065},{"sentences":[{"text":"So from September, you have 15% discount.","start":297.445,"end":302.48502,"sentiment":"neutral","sentiment_score":0.12351849462304797},{"text":"September, October, November, December, January, you still have 15% discount.","start":302.48502,"end":309.22998,"sentiment":"neutral","sentiment_score":0.11998227536678314},{"text":"So, technically, from $79.95, that's your original price for the plan, your invoice will, like, around $67.95.","start":309.22998,"end":319.16998,"sentiment":"neutral","sentiment_score":0.11727037916288656},{"text":"And then after January, from 02/01/2027 onwards, it will go back to the standard price.","start":319.31,"end":328.79498,"sentiment":"neutral","sentiment_score":0.025908449105918406},{"text":"Yes.","start":328.85498,"end":329.175,"sentiment":"neutral","sentiment_score":0.07963627576828003}],"sentiment":"neutral","sentiment_score":0.0905262334831059,"num_words":50,"start":297.445,"end":329.175},{"sentences":[{"text":"Correct.","start":329.175,"end":329.675,"sentiment":"neutral","sentiment_score":0.11401596665382384},{"text":"Yes.","start":331.895,"end":332.395,"sentiment":"neutral","sentiment_score":0.09336761385202408},{"text":"Yeah.","start":332.615,"end":333.115,"sentiment":"neutral","sentiment_score":0.05466752499341965},{"text":"Yeah.","start":340.94,"end":341.25998,"sentiment":"neutral","sentiment_score":0.05218002572655678},{"text":"Actually, it's it's $50.50 because if if it's a postpaid, you what you are paying is the rendered services.","start":341.25998,"end":349.825,"sentiment":"neutral","sentiment_score":0.020072688458879526}],"sentiment":"neutral","sentiment_score":0.0302440092149798,"num_words":23,"start":329.175,"end":349.825},{"sentences":[{"text":"If it's a prepaid, what you are paying is the service that you haven't choose.","start":350.445,"end":355.325,"sentiment":"neutral","sentiment_score":-6.7556490345552224e-6},{"text":"However, on this part, we are our billing processes, the invoices are being sent every first, and it's covered during the period or full period of each month, the current month.","start":355.325,"end":368.21,"sentiment":"neutral","sentiment_score":0.02800508952444239},{"text":"And then it will the latest due is the eleventh.","start":368.43,"end":371.65,"sentiment":"neutral","sentiment_score":0.06706533469259739},{"text":"So you already used the service ten days and then before the due date.","start":372.03,"end":376.83,"sentiment":"neutral","sentiment_score":0.08774440842015403},{"text":"If you could notice, it's due on August 11, every eleventh of each month.","start":376.83,"end":383.135,"sentiment":"neutral","sentiment_score":0.08286529247249876}],"sentiment":"neutral","sentiment_score":0.04675292380887272,"num_words":84,"start":350.445,"end":383.135},{"sentences":[{"text":"However, if you set up a direct debit, it's being processed between the '7 the tenth and the latest eleven to avoid late fee.","start":383.135,"end":392.015,"sentiment":"neutral","sentiment_score":0.08857985399663448},{"text":"Because the system is set up all payments not being received after eleven.","start":392.015,"end":397.66998,"sentiment":"neutral","sentiment_score":0.07572987962227601},{"text":"So it means twelve of each month, they will be getting $10 late fee, and it's automatically be added to the current invoice.","start":397.72998,"end":406.55,"sentiment":"neutral","sentiment_score":0.1292030048435149},{"text":"Yeah.","start":414.045,"end":414.365,"sentiment":"neutral","sentiment_score":-0.1074170470237732},{"text":"Yeah.","start":414.365,"end":414.765,"sentiment":"neutral","sentiment_score":-0.07503660023212433}],"sentiment":"neutral","sentiment_score":0.09515516766377034,"num_words":62,"start":383.135,"end":414.765},{"sentences":[{"text":"It's not really in advance.","start":414.765,"end":416.465,"sentiment":"neutral","sentiment_score":-0.122831791639328},{"text":"It it's in between because you're using you've all you're able to use the ten day service before the due date.","start":417.165,"end":424.80002,"sentiment":"neutral","sentiment_score":-0.03950110505822869},{"text":"So in between.","start":425.18,"end":426.4,"sentiment":"neutral","sentiment_score":-0.030378152926762898},{"text":"Yeah.","start":427.02002,"end":427.52002,"sentiment":"neutral","sentiment_score":0.008925369009375572},{"text":"That's the billing setup.","start":428.14,"end":430.0,"sentiment":"neutral","sentiment_score":0.017225451534613967}],"sentiment":"neutral","sentiment_score":-0.042852630825055874,"num_words":34,"start":414.765,"end":430.0},{"sentences":[{"text":"Yeah.","start":434.285,"end":434.785,"sentiment":"neutral","sentiment_score":0.027250055223703384},{"text":"Definitely.","start":434.845,"end":435.345,"sentiment":"neutral","sentiment_score":0.03233250603079796},{"text":"Yeah.","start":436.845,"end":437.24503,"sentiment":"neutral","sentiment_score":0.04333578050136566},{"text":"Correct.","start":437.24503,"end":437.74503,"sentiment":"neutral","sentiment_score":0.03692504018545151},{"text":"06/23/2027.","start":440.045,"end":443.58502,"sentiment":"neutral","sentiment_score":0.024648666381835938}],"sentiment":"neutral","sentiment_score":0.03289840966463089,"num_words":5,"start":434.285,"end":443.58502},{"sentences":[{"text":"Your contract will fulfilled.","start":443.64502,"end":445.505,"sentiment":"neutral","sentiment_score":0.10052590258419514},{"text":"Yes.","start":447.88,"end":448.38,"sentiment":"neutral","sentiment_score":0.08313529193401337},{"text":"Alright.","start":448.84,"end":449.34,"sentiment":"neutral","sentiment_score":0.09392832219600676},{"text":"So if you would like to oh, I'm sorry.","start":450.52,"end":453.63998,"sentiment":"neutral","sentiment_score":-0.00815294279406468},{"text":"I'm sorry for the collision.","start":453.63998,"end":455.02,"sentiment":"neutral","sentiment_score":-0.1543828934431076}],"sentiment":"neutral","sentiment_score":-0.013306186394765973,"num_words":20,"start":443.64502,"end":455.02},{"sentences":[{"text":"Go ahead.","start":455.88,"end":456.62,"sentiment":"neutral","sentiment_score":-0.05690683797001839},{"text":"Yes.","start":467.155,"end":467.555,"sentiment":"neutral","sentiment_score":0.08901304006576538},{"text":"That's correct.","start":467.555,"end":468.275,"sentiment":"neutral","sentiment_score":0.1693386733531952},{"text":"Since you you've already got the 15% discount when you sign up, So you still have remaining September to January.","start":468.275,"end":477.35,"sentiment":"neutral","sentiment_score":0.1178621705621481},{"text":"So the original price will revert to February 1 invoice.","start":477.81,"end":482.21,"sentiment":"neutral","sentiment_score":0.08755976185202599}],"sentiment":"neutral","sentiment_score":0.1013347925884383,"num_words":35,"start":455.88,"end":482.21},{"sentences":[{"text":"That's cover the full month.","start":482.21,"end":483.91,"sentiment":"neutral","sentiment_score":0.09433622807264327},{"text":"Yeah.","start":485.81,"end":486.285,"sentiment":"neutral","sentiment_score":0.07571550458669662},{"text":"Yeah.","start":488.445,"end":488.845,"sentiment":"neutral","sentiment_score":0.060315582901239395},{"text":"It's already been rendered for free during those periods that we discussed earlier.","start":488.845,"end":495.665,"sentiment":"neutral","sentiment_score":0.07804413770253842},{"text":"Yeah.","start":497.645,"end":498.145,"sentiment":"neutral","sentiment_score":0.054112933576107025}],"sentiment":"neutral","sentiment_score":0.07982852150286947,"num_words":21,"start":482.21,"end":498.145},{"sentences":[{"text":"Let me check if you set up a direct debit.","start":511.09,"end":514.37,"sentiment":"neutral","sentiment_score":-0.016904882900416852},{"text":"Okay?","start":514.37,"end":514.76996,"sentiment":"neutral","sentiment_score":-0.01237924676388502},{"text":"Just bear with me.","start":514.76996,"end":515.805,"sentiment":"neutral","sentiment_score":-0.026088477112352848},{"text":"It seems like you haven't set up.","start":515.805,"end":517.825,"sentiment":"neutral","sentiment_score":-0.11785438976117543},{"text":"I don't see any nominated payment method.","start":518.04504,"end":520.945,"sentiment":"neutral","sentiment_score":-0.16523782802479609}],"sentiment":"neutral","sentiment_score":-0.07818715547307811,"num_words":29,"start":511.09,"end":520.945},{"sentences":[{"text":"But if you would like to set up if you would like to set up right now, we can do so.","start":521.16504,"end":526.60504,"sentiment":"neutral","sentiment_score":-0.035316365460554756},{"text":"But if you would like to do it on your own, I can send you the instruction and the screenshot how to set up this.","start":526.60504,"end":533.7,"sentiment":"neutral","sentiment_score":0.010877219140529632},{"text":"I will provide you yeah.","start":534.32,"end":537.14,"sentiment":"neutral","sentiment_score":0.10896454751491547},{"text":"Lovely.","start":537.2,"end":537.7,"sentiment":"positive","sentiment_score":0.6007599234580994},{"text":"I can do that.","start":537.92,"end":538.8,"sentiment":"positive","sentiment_score":0.529859259724617}],"sentiment":"neutral","sentiment_score":0.049916187567370277,"num_words":56,"start":521.16504,"end":538.8},{"sentences":[{"text":"After this call shortly, you will receive the email from my end, from Melissa, with the instruction and then the screenshot how to set up your direct debit.","start":538.8,"end":550.565,"sentiment":"neutral","sentiment_score":0.26540425419807434},{"text":"Okay?","start":550.565,"end":551.065,"sentiment":"neutral","sentiment_score":0.16380077600479126},{"text":"Mhmm.","start":552.64496,"end":553.14496,"sentiment":"neutral","sentiment_score":0.092224583029747},{"text":"That's correct.","start":559.89,"end":560.61,"sentiment":"neutral","sentiment_score":0.18161851912736893},{"text":"Yes.","start":560.61,"end":561.01,"sentiment":"neutral","sentiment_score":0.21498268842697144}],"sentiment":"neutral","sentiment_score":0.2504716425231009,"num_words":33,"start":538.8,"end":561.01},{"sentences":[{"text":"It's being our back end is processing all direct debit between the seventh and the tenth.","start":561.01,"end":566.45,"sentiment":"neutral","sentiment_score":0.16174892522394657},{"text":"The latest is eleven.","start":566.45,"end":567.64996,"sentiment":"neutral","sentiment_score":0.15295574069023132},{"text":"So you don't need once you set up the direct debit, you don't need to manually do it on your end.","start":567.64996,"end":573.135,"sentiment":"neutral","sentiment_score":0.15840631084782736},{"text":"It will automatically be processed by our account's back end.","start":573.135,"end":576.915,"sentiment":"neutral","sentiment_score":0.19129181653261185},{"text":"Just ensure that you have the funds available to avoid any further delays.","start":577.135,"end":582.195,"sentiment":"neutral","sentiment_score":0.05600140960170673}],"sentiment":"neutral","sentiment_score":0.14323866850463673,"num_words":64,"start":561.01,"end":582.195},{"sentences":[{"text":"Anyway, any any payment that we're receiving, you will receive a official payment receipt to your email address.","start":582.86,"end":591.2,"sentiment":"neutral","sentiment_score":0.15344316636522612},{"text":"That's a monthly basis.","start":591.66,"end":593.12,"sentiment":"neutral","sentiment_score":0.11000150442123413},{"text":"Okay?","start":593.58,"end":594.08,"sentiment":"neutral","sentiment_score":0.06697442382574081},{"text":"Alright.","start":595.815,"end":596.315,"sentiment":"neutral","sentiment_score":0.1684582680463791},{"text":"Thank you.","start":596.455,"end":596.935,"sentiment":"neutral","sentiment_score":0.2965075522661209}],"sentiment":"neutral","sentiment_score":0.1550165695639757,"num_words":26,"start":582.86,"end":596.935},{"sentences":[{"text":"So you your email is still active.","start":596.935,"end":599.655,"sentiment":"neutral","sentiment_score":0.0847179400069373},{"text":"Right?","start":599.655,"end":600.055,"sentiment":"neutral","sentiment_score":0.04704337194561958},{"text":"Davalmarbania19@gmail.com?","start":600.055,"end":603.195,"sentiment":"neutral","sentiment_score":0.039426036179065704},{"text":"Okay.","start":604.695,"end":605.095,"sentiment":"neutral","sentiment_score":0.06109149381518364},{"text":"That's wonderful.","start":605.095,"end":605.995,"sentiment":"positive","sentiment_score":0.3680345341563225}],"sentiment":"neutral","sentiment_score":0.12305462919175625,"num_words":12,"start":596.935,"end":605.995},{"sentences":[{"text":"So I send you the instructions and details shortly to set up your direct debit.","start":606.68,"end":611.88,"sentiment":"neutral","sentiment_score":0.2926806598901749},{"text":"And then afterwards, if you need any assistance with the process, just let me know.","start":611.88,"end":616.44,"sentiment":"neutral","sentiment_score":0.18161377608776091},{"text":"Just give me a call.","start":616.44,"end":617.72,"sentiment":"neutral","sentiment_score":0.13776545375585555},{"text":"We're open until 6PM.","start":617.72,"end":619.39996,"sentiment":"neutral","sentiment_score":0.08650305308401585},{"text":"Okay?","start":619.39996,"end":619.89996,"sentiment":"neutral","sentiment_score":0.10425491631031036}],"sentiment":"neutral","sentiment_score":0.2063377734273672,"num_words":40,"start":606.68,"end":619.89996},{"sentences":[{"text":"Alright.","start":621.24,"end":621.74,"sentiment":"positive","sentiment_score":0.3478156328201294},{"text":"You're welcome.","start":622.205,"end":623.025,"sentiment":"positive","sentiment_score":0.430965393781662},{"text":"Anything else that I may help you today?","start":623.165,"end":625.185,"sentiment":"neutral","sentiment_score":0.2700967453420162},{"text":"Okay.","start":627.165,"end":627.645,"sentiment":"positive","sentiment_score":0.3966527283191681},{"text":"Perfect.","start":627.645,"end":628.145,"sentiment":"positive","sentiment_score":0.8952139616012573}],"sentiment":"positive","sentiment_score":0.35864515946461606,"num_words":13,"start":621.24,"end":628.145},{"sentences":[{"text":"It's my pleasure, and have a good one.","start":628.285,"end":630.445,"sentiment":"positive","sentiment_score":0.8762786462903023},{"text":"Be safe.","start":630.445,"end":631.265,"sentiment":"positive","sentiment_score":0.6533634066581726},{"text":"Thank you.","start":632.685,"end":633.325,"sentiment":"positive","sentiment_score":0.5551942884922028},{"text":"Bye.","start":633.325,"end":633.825,"sentiment":"neutral","sentiment_score":-0.08385957777500153}],"sentiment":"positive","sentiment_score":0.7187296140652436,"num_words":13,"start":628.285,"end":633.825}]}}]},{"alternatives":[{"transcript":"Hi. Yeah. Yeah. Yeah. Yep. Sure. Okay. No worries. Yep. Sorry. Can can you please try again slowly? I I didn't understand. So I signed up as a super network initially. Yes. Could you please tell me what was the sign up date? It's showing twenty three. Yep. Okay. And yeah. Yep. Yes. Yep. Okay. Yep. Okay. Yep. Yep. Is it '79? I'm pretty sure, like, I was informed that NBN is at the same price what I signed up with, And I think it wasn't 79 when I signed up. It was yes. Yep. Yes. Okay. Yeah. It could be 70 9. Okay. Makes sense. So am I paying in advance or the bill is used after one month of use? Okay. So it's it's not in advance. Right? It's not very in advance. Okay. Yeah. And so the contract I signed up is a twelve month contract. Am I right? It will expire next year in June 2019. Yeah. Correct. Correct. Okay. Alright. Yeah. So first six month yes. No. That's alright. So first first six month is 15% discount until February, and then after it's a standard price, $8.79. Correct? Yep. Okay. Yeah. And the first month was free, isn't it? Yeah. Yeah. Yeah. Yeah. Correct. Can I just know what's my direct debit payment method is? Like, what what's the account I have set up there? Because I can't remember what details I put for the direct debit. Yeah. If you can send it. Yeah. Yep. Yeah. And if I set up that today, so this current existing bill will direct debited from that account. Right? Yeah. Yep. Okay. Yep. Yep. Alright. Yes. That's correct. Yeah. Let's select two. Okay. Sure. Thank you. That's it. Thanks for your help. Thank you. You too. Thank you. 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Yeah. Yeah. Yeah. Yep.\n\nSure. Okay. No worries. Yep. Sorry.\n\nCan can you please try again slowly? I I didn't understand. So I signed up as a super network initially. Yes. Could you please tell me what was the sign up date?\n\nIt's showing twenty three. Yep. Okay. And yeah. Yep.\n\nYes. Yep. Okay. Yep. Okay.\n\nYep. Yep. Is it '79? I'm pretty sure, like, I was informed that NBN is at the same price what I signed up with, And I think it wasn't 79 when I signed up. It was yes.\n\nYep. Yes. Okay. Yeah. It could be 70 9.\n\nOkay. Makes sense. So am I paying in advance or the bill is used after one month of use? Okay. So it's it's not in advance.\n\nRight? It's not very in advance. Okay. Yeah. And so the contract I signed up is a twelve month contract.\n\nAm I right? It will expire next year in June 2019. Yeah. Correct. Correct.\n\nOkay. Alright. Yeah. So first six month yes. No.\n\nThat's alright. So first first six month is 15% discount until February, and then after it's a standard price, $8.79. Correct? Yep. Okay.\n\nYeah. And the first month was free, isn't it? Yeah. Yeah. Yeah.\n\nYeah. Correct. Can I just know what's my direct debit payment method is? Like, what what's the account I have set up there? Because I can't remember what details I put for the direct debit.\n\nYeah. If you can send it. Yeah. Yep. Yeah.\n\nAnd if I set up that today, so this current existing bill will direct debited from that account. Right? Yeah. Yep. Okay.\n\nYep. Yep. Alright. Yes. That's correct.\n\nYeah. Let's select two. Okay. Sure. Thank you.\n\nThat's it. Thanks for your help. Thank you. You too. 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9.","start":326.345,"end":327.96503,"sentiment":"neutral","sentiment_score":0.029995301365852357}],"sentiment":"neutral","sentiment_score":0.05107821275790533,"num_words":9,"start":301.085,"end":327.96503},{"sentences":[{"text":"Okay.","start":330.505,"end":331.005,"sentiment":"neutral","sentiment_score":0.130842387676239},{"text":"Makes sense.","start":331.065,"end":331.885,"sentiment":"neutral","sentiment_score":0.14351928234100342},{"text":"So am I paying in advance or the bill is used after one month of use?","start":333.53,"end":339.23,"sentiment":"neutral","sentiment_score":0.02757327805738896},{"text":"Okay.","start":407.775,"end":408.275,"sentiment":"neutral","sentiment_score":-0.02485472522675991},{"text":"So it's it's not in advance.","start":408.975,"end":411.215,"sentiment":"neutral","sentiment_score":-0.1023710115502278}],"sentiment":"neutral","sentiment_score":0.008460484874936251,"num_words":26,"start":330.505,"end":411.215},{"sentences":[{"text":"Right?","start":411.215,"end":411.695,"sentiment":"neutral","sentiment_score":-0.10856276005506516},{"text":"It's not very in advance.","start":411.695,"end":413.715,"sentiment":"neutral","sentiment_score":-0.2633115917444229},{"text":"Okay.","start":425.48,"end":425.98,"sentiment":"neutral","sentiment_score":-0.01907294988632202},{"text":"Yeah.","start":427.72,"end":428.22,"sentiment":"neutral","sentiment_score":0.01350282970815897},{"text":"And so the contract I signed up is a twelve month contract.","start":429.08002,"end":433.58002,"sentiment":"neutral","sentiment_score":0.01416624461611112}],"sentiment":"neutral","sentiment_score":-0.06303479517810047,"num_words":20,"start":411.215,"end":433.58002},{"sentences":[{"text":"Am I right?","start":433.64,"end":434.28,"sentiment":"neutral","sentiment_score":0.030106231570243835},{"text":"It will expire next year in June 2019.","start":434.28,"end":438.415,"sentiment":"neutral","sentiment_score":0.02522449684329331},{"text":"Yeah.","start":443.755,"end":444.075,"sentiment":"neutral","sentiment_score":0.047313664108514786},{"text":"Correct.","start":444.075,"end":444.395,"sentiment":"neutral","sentiment_score":0.10430533438920976},{"text":"Correct.","start":444.395,"end":444.895,"sentiment":"neutral","sentiment_score":0.15798160433769226}],"sentiment":"neutral","sentiment_score":0.04297966230660677,"num_words":14,"start":433.64,"end":444.895},{"sentences":[{"text":"Okay.","start":446.475,"end":446.975,"sentiment":"neutral","sentiment_score":0.08465149998664856},{"text":"Alright.","start":448.155,"end":448.655,"sentiment":"neutral","sentiment_score":0.09614673256874084},{"text":"Yeah.","start":449.115,"end":449.615,"sentiment":"neutral","sentiment_score":0.04863356053829193},{"text":"So first six month yes.","start":450.45,"end":454.63,"sentiment":"neutral","sentiment_score":-0.012689723819494245},{"text":"No.","start":455.89,"end":456.05002,"sentiment":"neutral","sentiment_score":-0.10025523602962494}],"sentiment":"neutral","sentiment_score":0.007303104218509462,"num_words":9,"start":446.475,"end":456.05002},{"sentences":[{"text":"That's alright.","start":456.05002,"end":456.69,"sentiment":"neutral","sentiment_score":-0.013016492128372192},{"text":"So first first six month is 15% discount until February, and then after it's a standard price, $8.79.","start":456.69,"end":466.125,"sentiment":"neutral","sentiment_score":0.04449662648969226},{"text":"Correct?","start":466.125,"end":466.625,"sentiment":"neutral","sentiment_score":0.05648107081651688},{"text":"Yep.","start":474.365,"end":474.865,"sentiment":"neutral","sentiment_score":0.10887016355991364},{"text":"Okay.","start":484.58,"end":485.06,"sentiment":"neutral","sentiment_score":0.09109075367450714}],"sentiment":"neutral","sentiment_score":0.04484122959168061,"num_words":23,"start":456.05002,"end":485.06},{"sentences":[{"text":"Yeah.","start":485.06,"end":485.56,"sentiment":"neutral","sentiment_score":0.07614496350288391},{"text":"And the first month was free, isn't it?","start":485.78,"end":488.2,"sentiment":"neutral","sentiment_score":0.08210232388228178},{"text":"Yeah.","start":492.66,"end":492.98,"sentiment":"neutral","sentiment_score":0.05682643502950668},{"text":"Yeah.","start":492.98,"end":493.48,"sentiment":"neutral","sentiment_score":0.042514216154813766},{"text":"Yeah.","start":495.58502,"end":496.08502,"sentiment":"neutral","sentiment_score":0.08604922890663147}],"sentiment":"neutral","sentiment_score":0.07652945288767417,"num_words":12,"start":485.06,"end":496.08502},{"sentences":[{"text":"Yeah.","start":496.14502,"end":496.385,"sentiment":"neutral","sentiment_score":0.10512679815292358},{"text":"Correct.","start":496.385,"end":496.885,"sentiment":"neutral","sentiment_score":0.1111936867237091},{"text":"Can I just know what's my direct debit payment method is?","start":497.265,"end":500.785,"sentiment":"neutral","sentiment_score":0.03632815114476464},{"text":"Like, what what's the account I have set up there?","start":500.785,"end":503.025,"sentiment":"neutral","sentiment_score":0.017911428492516278},{"text":"Because I can't remember what details I put for the direct debit.","start":503.025,"end":508.725,"sentiment":"neutral","sentiment_score":-0.07939832222958405}],"sentiment":"neutral","sentiment_score":-0.004506726696022919,"num_words":35,"start":496.14502,"end":508.725},{"sentences":[{"text":"Yeah.","start":534.14496,"end":534.46497,"sentiment":"neutral","sentiment_score":0.07257097959518433},{"text":"If you can send it.","start":534.46497,"end":535.845,"sentiment":"neutral","sentiment_score":0.10704179406166077},{"text":"Yeah.","start":536.865,"end":537.365,"sentiment":"neutral","sentiment_score":0.3022997975349426},{"text":"Yep.","start":550.64,"end":551.14,"sentiment":"neutral","sentiment_score":0.15438657999038696},{"text":"Yeah.","start":551.6,"end":551.92,"sentiment":"neutral","sentiment_score":0.13398784399032593}],"sentiment":"neutral","sentiment_score":0.13316157460212708,"num_words":9,"start":534.14496,"end":551.92},{"sentences":[{"text":"And if I set up that today, so this current existing bill will direct debited from that account.","start":551.92,"end":559.075,"sentiment":"neutral","sentiment_score":0.1280786039100753},{"text":"Right?","start":559.075,"end":559.575,"sentiment":"neutral","sentiment_score":0.11047792434692384},{"text":"Yeah.","start":580.865,"end":581.365,"sentiment":"neutral","sentiment_score":-0.027141857892274857},{"text":"Yep.","start":583.105,"end":583.605,"sentiment":"neutral","sentiment_score":0.09425237774848938},{"text":"Okay.","start":591.985,"end":592.465,"sentiment":"neutral","sentiment_score":0.08128701150417328}],"sentiment":"neutral","sentiment_score":0.1165586511858485,"num_words":22,"start":551.92,"end":592.465},{"sentences":[{"text":"Yep.","start":592.465,"end":592.89,"sentiment":"neutral","sentiment_score":0.061089858412742615},{"text":"Yep.","start":594.65,"end":595.13,"sentiment":"neutral","sentiment_score":0.06823486089706421},{"text":"Alright.","start":595.13,"end":595.63,"sentiment":"neutral","sentiment_score":0.11599628627300262},{"text":"Yes.","start":602.81,"end":603.31,"sentiment":"neutral","sentiment_score":0.06596055626869202},{"text":"That's correct.","start":603.37,"end":604.09,"sentiment":"neutral","sentiment_score":0.10899465903639793}],"sentiment":"neutral","sentiment_score":0.08821181332071622,"num_words":6,"start":592.465,"end":604.09},{"sentences":[{"text":"Yeah.","start":604.09,"end":604.57,"sentiment":"neutral","sentiment_score":0.10099375247955322},{"text":"Let's select two.","start":604.57,"end":605.79004,"sentiment":"neutral","sentiment_score":0.116074634095033},{"text":"Okay.","start":620.215,"end":620.695,"sentiment":"neutral","sentiment_score":0.12369385361671448},{"text":"Sure.","start":620.695,"end":621.09503,"sentiment":"neutral","sentiment_score":0.2213195115327835},{"text":"Thank you.","start":621.09503,"end":621.835,"sentiment":"positive","sentiment_score":0.3740909993648529}],"sentiment":"neutral","sentiment_score":0.192801627330482,"num_words":8,"start":604.09,"end":621.835},{"sentences":[{"text":"That's it.","start":625.96,"end":626.60004,"sentiment":"neutral","sentiment_score":0.22470569610595703},{"text":"Thanks for your help.","start":626.60004,"end":627.48004,"sentiment":"positive","sentiment_score":0.4721612259745598},{"text":"Thank you.","start":627.48004,"end":628.22003,"sentiment":"positive","sentiment_score":0.887965589761734},{"text":"You too.","start":631.80005,"end":632.28,"sentiment":"positive","sentiment_score":0.6113804578781128},{"text":"Thank you.","start":632.28,"end":633.0,"sentiment":"positive","sentiment_score":0.7628047466278076}],"sentiment":"positive","sentiment_score":0.5718631570537885,"num_words":12,"start":625.96,"end":633.0},{"sentences":[{"text":"Bye.","start":633.0,"end":633.5,"sentiment":"positive","sentiment_score":0.5531271696090698}],"sentiment":"positive","sentiment_score":0.5531271696090698,"num_words":1,"start":633.0,"end":633.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi.\n\nChannel 0: Oh, Isabelle, I'm so sorry.\n\nChannel 1: Yeah.\n\nChannel 0: The line\n\nChannel 1: Yeah.\n\nChannel 0: was\n\nChannel 1: Yeah.\n\nChannel 0: disconnected. Place the call on hold now while reviewing your account. Okay?\n\nChannel 1: Yep. Sure.\n\nChannel 0: Thank you\n\nChannel 1: Okay.\n\nChannel 0: so much. Much for patiently waiting on the line,\n\nChannel 1: No worries.\n\nChannel 0: So, yeah, I was able to check on here. So if you could remember when you first sign sign up with the services, your premises is under Supa Network. Right? And then you move out,\n\nChannel 1: Yep.\n\nChannel 0: and then we transfer your services to other network, which is Avocos. So, technically, what we are doing once we receive an upfront payment during the sign up process of our customer, We credited it to the first month, and then, Supa Network, we provided you, like, a free month. So, the period is June 23 to July 23 is your first month, and then the standard the upfront payment you made during your sign up or checkout when you order your services, we credited this to July 24 to August 24. The reason why your first bill only covers period August 25 to '31, and it's indicated from the last page of the invoice or page four. The reason why it's only $18.05.\n\nThat is your invoice\n\nChannel 1: Sorry.\n\nChannel 0: for this month.\n\nChannel 1: Can can you please try again slowly? I I didn't understand. So\n\nChannel 0: Oh,\n\nChannel 1: I signed\n\nChannel 0: okay.\n\nChannel 1: up as a super network initially.\n\nChannel 0: Oh, yeah.\n\nChannel 1: Yes.\n\nChannel 0: Let me\n\nChannel 1: Could\n\nChannel 0: repeat.\n\nChannel 1: you please tell me what was the\n\nChannel 0: Oh, sure.\n\nChannel 1: sign up date?\n\nChannel 0: Yeah. You you sign up or we receive your order 06/23/2000\n\nChannel 1: It's showing\n\nChannel 0: '20\n\nChannel 1: twenty three.\n\nChannel 0: 6.\n\nChannel 1: Yep.\n\nChannel 0: Yes.\n\nChannel 1: Okay.\n\nChannel 0: So you made a front payment for the service,\n\nChannel 1: And\n\nChannel 0: $65.95. So this\n\nChannel 1: yeah.\n\nChannel 0: $65.95, this cover thirty days. So that is June 23 to\n\nChannel 1: Yep.\n\nChannel 0: July 23. And\n\nChannel 1: Yes.\n\nChannel 0: then since you are under twelve month contract,\n\nChannel 1: Yep.\n\nChannel 0: we provided you one month free service that's covered\n\nChannel 1: Okay.\n\nChannel 0: July 24 to August 24. That's thirty\n\nChannel 1: Yep.\n\nChannel 0: days. The reason why instead of you getting full period for this August bill, you only have August 25 to August 31 because that's\n\nChannel 1: Okay.\n\nChannel 0: the only days that's not covered your upfront payment and the free month. But\n\nChannel 1: Yep.\n\nChannel 0: for reference, moving forward after this month, by September 1 onwards, you will receive the full month for your service, which is, let me just check,\n\nChannel 1: Yep.\n\nChannel 0: 7995.\n\nChannel 1: Is it '79? I'm pretty\n\nChannel 0: Yes.\n\nChannel 1: sure, like, I was informed that NBN is at the same price what I signed up with, And I think it wasn't 79 when I signed up. It was\n\nChannel 0: You let me just go back to the order. Just bear with me.\n\nChannel 1: yes.\n\nChannel 0: Sure. One moment. Super stand. Yeah. It's 7995.\n\nReason why, you just paid $67.45 because you have the 15% discount, the voucher. When you sign up, you put in saver 15. Reason why it's it's give you 15% discount, but the standard price is $79.95. But I could see on here that even though you changed the network, we're still putting your discounted period. So from September, you\n\nChannel 1: Yep.\n\nChannel 0: have 15% discount. September, October, November, December, January, you still have 15% discount. So, technically, from $79.95, that's your original price for the plan, your\n\nChannel 1: Yes.\n\nChannel 0: invoice will, like, around $67.95. And then\n\nChannel 1: Okay.\n\nChannel 0: after\n\nChannel 1: Yeah.\n\nChannel 0: January, from 02/01/2027 onwards, it\n\nChannel 1: It\n\nChannel 0: will\n\nChannel 1: could\n\nChannel 0: go\n\nChannel 1: be\n\nChannel 0: back\n\nChannel 1: 70\n\nChannel 0: to the\n\nChannel 1: 9.\n\nChannel 0: standard price. Yes. Correct.\n\nChannel 1: Okay. Makes sense.\n\nChannel 0: Yes. Yeah.\n\nChannel 1: So am I paying in advance or the bill is used after one month of use?\n\nChannel 0: Yeah. Actually, it's it's $50.50 because if if it's a postpaid, you what you are paying is the rendered services. If it's a prepaid, what you are paying is the service that you haven't choose. However, on this part, we are our billing processes, the invoices are being sent every first, and it's covered during the period or full period of each month, the current month. And then it will the latest due is the eleventh.\n\nSo you already used the service ten days and then before the due date. If you could notice, it's due on August 11, every eleventh of each month. However, if you set up a direct debit, it's being processed between the '7 the tenth and the latest eleven to avoid late fee. Because the system is set up all payments not being received after eleven. So it means twelve of each month, they will be getting $10 late fee, and it's automatically be added to the current invoice.\n\nChannel 1: Okay. So it's it's not in advance. Right? It's not very in advance.\n\nChannel 0: Yeah. Yeah. It's not really in advance. It it's in between because you're using you've all you're able to use the ten day service before the due date. So\n\nChannel 1: Okay.\n\nChannel 0: in between. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: That's the billing\n\nChannel 1: And\n\nChannel 0: setup.\n\nChannel 1: so the contract I signed up is a twelve month contract. Am I right? It\n\nChannel 0: Yeah.\n\nChannel 1: will expire\n\nChannel 0: Definitely.\n\nChannel 1: next year in June\n\nChannel 0: Yeah. Correct.\n\nChannel 1: 2019.\n\nChannel 0: 06/23/2027. Your\n\nChannel 1: Yeah.\n\nChannel 0: contract\n\nChannel 1: Correct. Correct.\n\nChannel 0: will fulfilled.\n\nChannel 1: Okay.\n\nChannel 0: Yes.\n\nChannel 1: Alright.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. So\n\nChannel 0: So if\n\nChannel 1: first\n\nChannel 0: you\n\nChannel 1: six\n\nChannel 0: would\n\nChannel 1: month\n\nChannel 0: like to oh, I'm sorry. I'm sorry for\n\nChannel 1: yes.\n\nChannel 0: the collision. Go\n\nChannel 1: No. That's\n\nChannel 0: ahead.\n\nChannel 1: alright. So first first six month is 15% discount until February, and then after it's a standard price, $8.79. Correct?\n\nChannel 0: Yes. That's correct. Since you you've already got the 15% discount when you sign up, So you\n\nChannel 1: Yep.\n\nChannel 0: still have remaining September to January. So the original price will revert to February 1 invoice. That's cover the full month.\n\nChannel 1: Okay. Yeah. And\n\nChannel 0: Yeah.\n\nChannel 1: the first month was free, isn't it?\n\nChannel 0: Yeah. It's already been rendered for free during those\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: periods that we discussed earlier.\n\nChannel 1: Yeah. Yeah. Correct. Can I\n\nChannel 0: Yeah.\n\nChannel 1: just know what's my direct debit payment method is? Like, what what's the account I have set up there? Because I can't remember what details I put for the direct debit.\n\nChannel 0: Let me check if you set up a direct debit. Okay? Just bear with me. It seems like you haven't set up. I don't see any nominated payment method.\n\nBut if you would like to set up if you would like to set up right now, we can do so. But if you would like to do it on your own, I can send you the instruction and the screenshot how to set up this.\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: If\n\nChannel 0: will\n\nChannel 1: you\n\nChannel 0: provide\n\nChannel 1: can send\n\nChannel 0: you\n\nChannel 1: it.\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Lovely. I can do that. After this call shortly, you will receive the email from my end, from Melissa, with the instruction and then the screenshot how to set up your direct debit. Okay?\n\nChannel 1: Yep. Yeah. And if\n\nChannel 0: Mhmm.\n\nChannel 1: I set up that today, so this current existing bill will direct debited from that account. Right?\n\nChannel 0: That's correct. Yes. It's being our back end is processing all direct debit between the seventh and the tenth. The latest is eleven. So you don't need once you set up the direct debit, you don't need to manually do it on your end.\n\nIt will automatically be processed by our account's back end. Just ensure that you have the funds available to avoid\n\nChannel 1: Yeah.\n\nChannel 0: any further delays. Anyway,\n\nChannel 1: Yep.\n\nChannel 0: any any payment that we're receiving, you will receive a official payment receipt to your email address. That's a\n\nChannel 1: Okay.\n\nChannel 0: monthly\n\nChannel 1: Yep.\n\nChannel 0: basis. Okay?\n\nChannel 1: Yep. Alright.\n\nChannel 0: Alright. Thank you. So you your email is still active. Right? Davalmarbania19@gmail.com?\n\nChannel 1: Yes. That's correct. Yeah. Let's\n\nChannel 0: Okay.\n\nChannel 1: select\n\nChannel 0: That's\n\nChannel 1: two.\n\nChannel 0: wonderful. So I send you the instructions and details shortly to set up your direct debit. And then afterwards, if you need any assistance with the process, just let me know. Just give me a call. We're open until 6PM.\n\nOkay?\n\nChannel 1: Okay. Sure. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: You're welcome. Anything else that I may help you today?\n\nChannel 1: That's it. Thanks for your\n\nChannel 0: Okay.\n\nChannel 1: help. Thank\n\nChannel 0: Perfect.\n\nChannel 1: you.\n\nChannel 0: It's my pleasure, and have a good one. Be safe.\n\nChannel 1: You too. Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.006955074146389961}],"sentiment":"neutral","sentiment_score":0.006955074146389961,"channel":1,"num_words":1,"start":0.79999995,"end":1.3},{"sentences":[{"text":"Oh, Isabelle, I'm so sorry.","start":0.96,"end":2.6399999,"sentiment":"neutral","sentiment_score":-0.19344260022044182}],"sentiment":"neutral","sentiment_score":-0.19344260022044182,"channel":0,"num_words":5,"start":0.96,"end":2.6399999},{"sentences":[{"text":"Yeah.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":-0.17293694615364075}],"sentiment":"neutral","sentiment_score":-0.17293694615364075,"channel":1,"num_words":1,"start":2.56,"end":3.06},{"sentences":[{"text":"The line","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":-0.22546716034412384}],"sentiment":"neutral","sentiment_score":-0.22546716034412384,"channel":0,"num_words":2,"start":2.8799999,"end":3.28},{"sentences":[{"text":"Yeah.","start":3.28,"end":3.6,"sentiment":"neutral","sentiment_score":-0.12191437184810638}],"sentiment":"neutral","sentiment_score":-0.12191437184810638,"channel":1,"num_words":1,"start":3.28,"end":3.6},{"sentences":[{"text":"was","start":3.28,"end":3.6,"sentiment":"neutral","sentiment_score":-0.1630878895521164}],"sentiment":"neutral","sentiment_score":-0.1630878895521164,"channel":0,"num_words":1,"start":3.28,"end":3.6},{"sentences":[{"text":"Yeah.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":-0.09927555918693542}],"sentiment":"neutral","sentiment_score":-0.09927555918693542,"channel":1,"num_words":1,"start":3.6,"end":4.1},{"sentences":[{"text":"disconnected.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":-0.2195717692375183},{"text":"Place the call on hold now while reviewing your account.","start":4.48,"end":6.64,"sentiment":"neutral","sentiment_score":-0.08545691892504692},{"text":"Okay?","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.012311775237321854}],"sentiment":"neutral","sentiment_score":-0.0884857652708888,"channel":0,"num_words":12,"start":3.6,"end":7.14},{"sentences":[{"text":"Yep.","start":6.96,"end":7.2,"sentiment":"neutral","sentiment_score":0.1105346605181694},{"text":"Sure.","start":7.2,"end":7.68,"sentiment":"neutral","sentiment_score":0.31488779187202454}],"sentiment":"neutral","sentiment_score":0.21271122619509697,"channel":1,"num_words":2,"start":6.96,"end":7.68},{"sentences":[{"text":"Thank you","start":7.3599997,"end":7.9199996,"sentiment":"positive","sentiment_score":0.6049604415893555}],"sentiment":"positive","sentiment_score":0.6049604415893555,"channel":0,"num_words":2,"start":7.3599997,"end":7.9199996},{"sentences":[{"text":"Okay.","start":7.68,"end":8.18,"sentiment":"positive","sentiment_score":0.4676193594932556}],"sentiment":"positive","sentiment_score":0.4676193594932556,"channel":1,"num_words":1,"start":7.68,"end":8.18},{"sentences":[{"text":"so much.","start":7.9199996,"end":8.74,"sentiment":"positive","sentiment_score":0.5745444297790527},{"text":"Much for patiently waiting on the line,","start":80.675,"end":82.854996,"sentiment":"positive","sentiment_score":0.4744142166205815}],"sentiment":"positive","sentiment_score":0.4966653751002418,"channel":0,"num_words":9,"start":7.9199996,"end":82.854996},{"sentences":[{"text":"No worries.","start":83.34,"end":84.159996,"sentiment":"neutral","sentiment_score":0.22864019870758057}],"sentiment":"neutral","sentiment_score":0.22864019870758057,"channel":1,"num_words":2,"start":83.34,"end":84.159996},{"sentences":[{"text":"So, yeah, I was able to check on here.","start":84.200005,"end":86.840004,"sentiment":"positive","sentiment_score":0.3339862773815791},{"text":"So if you could remember when you first sign sign up with the services, your premises is under Supa Network.","start":86.840004,"end":94.920006,"sentiment":"neutral","sentiment_score":0.11618987247347831},{"text":"Right?","start":94.920006,"end":95.420006,"sentiment":"neutral","sentiment_score":0.11199285835027696},{"text":"And then you move 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my pleasure, and have a good one.","start":628.285,"end":630.445,"sentiment":"positive","sentiment_score":0.8762786462903023},{"text":"Be safe.","start":630.445,"end":631.265,"sentiment":"positive","sentiment_score":0.6533634066581726}],"sentiment":"positive","sentiment_score":0.8316955983638763,"channel":0,"num_words":10,"start":628.285,"end":631.265},{"sentences":[{"text":"You too.","start":631.80005,"end":632.28,"sentiment":"positive","sentiment_score":0.6113804578781128},{"text":"Thank 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customer's services were transferred from Supa Network to another network, and their bill only covers a month and is credited to July 24 to August 24, with their second bill only covering a month. The customer's discount is still valid until September 1 and their billing processes are based on their postpaid or prepaid billing. The agent explains that the discount is still valid until January and provides instructions on setting up a direct debit to avoid late fees. The customer is advised to call back if they need further assistance with setting up a direct debit."},"intents":{"segments":[{"text":"Oh, Isabelle, I'm so sorry. Yeah.","start_word":1,"end_word":6,"intents":[{"intent":"Verify identity","confidence_score":0.00035128993}]},{"text":"So if you could remember when you first sign sign up with the services, your premises is under Supa Network. Right?","start_word":49,"end_word":69,"intents":[{"intent":"Provide information","confidence_score":0.061626032},{"intent":"Provide information","confidence_score":0.07202527}]},{"text":"The reason why your first bill only covers period August 25 to '31, and it's indicated from the last page of the invoice or page four. The reason why it's only $18.05. That is your invoice Sorry.","start_word":168,"end_word":204,"intents":[{"intent":"Understand billing","confidence_score":0.00033118692}]},{"text":"sign up date? Yeah.","start_word":246,"end_word":249,"intents":[{"intent":"Acknowledge sign up date","confidence_score":0.0015040173}]},{"text":"we provided you one month free service that's covered Okay.","start_word":308,"end_word":317,"intents":[{"intent":"Provide free service","confidence_score":0.026763145}]},{"text":"The reason why instead of you getting full period for this August bill, you only have August 25 to August 31 because that's Okay. the only days that's not covered your upfront payment and the free month. But Yep.","start_word":328,"end_word":366,"intents":[{"intent":"Explain bill coverage","confidence_score":0.0068344795}]},{"text":"It Yeah.","start_word":818,"end_word":819,"intents":[{"intent":"Confirm contract dates","confidence_score":0.00008428626}]},{"text":"Because I can't remember what details I put for the direct debit. Let me check if you set up a direct debit. Okay? Just bear with me.","start_word":978,"end_word":1004,"intents":[{"intent":"Set up direct debit","confidence_score":0.90097857},{"intent":"Set up direct debit","confidence_score":0.33380237},{"intent":"Set up direct debit","confidence_score":0.5636064},{"intent":"Set up direct debit","confidence_score":0.047465846},{"intent":"Process direct debit","confidence_score":0.013074708}]},{"text":"But if you would like to do it on your own, I can send you the instruction and the screenshot how to set up this. Yeah.","start_word":1039,"end_word":1064,"intents":[{"intent":"Send instructions and screenshot","confidence_score":0.04410549}]},{"text":"So you your email is still active. Right? Davalmarbania19@gmail.com? Yes.","start_word":1231,"end_word":1240,"intents":[{"intent":"Provide email address","confidence_score":0.18284482}]},{"text":"Anything else that I may help you today?","start_word":1297,"end_word":1304,"intents":[{"intent":"Provide assistance","confidence_score":0.14526251}]}]},"sentiments":{"segments":[{"text":"Hi. Oh, Isabelle, I'm so sorry. Yeah. The line was Yeah. disconnected. Yeah. Place the call on hold now while reviewing your account. Okay? Yep. Sure.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":-0.08887089788913727},{"text":"Thank you Okay. so much. Much for patiently waiting on the line, No worries.","start_word":26,"end_word":39,"sentiment":"positive","sentiment_score":0.4628009796142578},{"text":"So, yeah, I was able to check on here. So if you could remember when you first sign sign up with the services, your premises is under Supa Network. Right? And then you move out, Yep. and then we transfer your services to other network, which is Avocos. So, technically, what we are doing once we receive an upfront payment during the sign up process of our customer, We credited it to the first month, and then, Supa Network, we provided you, like, a free month. So, the period is June 23 to July 23 is your first month, and then the standard the upfront payment you made during your sign up or checkout when you order your services, we credited this to July 24 to August 24. The reason why your first bill only covers period August 25 to '31, and it's indicated from the last page of the invoice or page four. The reason why it's only $18.05. That is your invoice Sorry. for this month. Can can you please try again slowly?","start_word":40,"end_word":214,"sentiment":"neutral","sentiment_score":0.06906992197036743},{"text":"I I didn't understand.","start_word":215,"end_word":218,"sentiment":"negative","sentiment_score":-0.3722475469112396},{"text":"So Oh, I signed okay. up as a super network initially. Oh, yeah. Yes. Let me Could repeat. you please tell me what was the Oh, sure. sign up date? Yeah. You you sign up or we receive your order 06/23/2000 It's showing '20 twenty three. 6. Yep. Yes. Okay. So you made a front payment for the service, And $65.95. So this yeah. $65.95, this cover thirty days. So that is June 23 to Yep. July 23. And Yes. then since you are under twelve month contract, Yep. we provided you one month free service that's covered Okay. July 24 to August 24. That's thirty Yep. days. The reason why instead of you getting full period for this August bill, you only have August 25 to August 31 because that's Okay. the only days that's not covered your upfront payment and the free month. But Yep. for reference, moving forward after this month, by September 1 onwards, you will receive the full month for your service, which is, let me just check, Yep. 7995. Is it '79? I'm pretty Yes. sure, like, I was informed that NBN is at the same price what I signed up with, And I think it wasn't 79 when I signed up. It was You let me just go back to the order. Just bear with me. yes. Sure. One moment.","start_word":219,"end_word":445,"sentiment":"neutral","sentiment_score":0.03772148813248206},{"text":"Super stand.","start_word":446,"end_word":447,"sentiment":"positive","sentiment_score":0.3511575162410736},{"text":"Yeah. It's 7995. Reason why, you just paid $67.45 because you have the 15% discount, the voucher. When you sign up, you put in saver 15. Reason why it's it's give you 15% discount, but the standard price is $79.95. But I could see on here that even though you changed the network, we're still putting your discounted period. So from September, you Yep. have 15% discount. September, October, November, December, January, you still have 15% discount. So, technically, from $79.95, that's your original price for the plan, your Yes. invoice will, like, around $67.95. And then Okay. after Yeah. January, from 02/01/2027 onwards, it It will could go be back 70 to the 9. standard price. Yes. Correct. Okay. Makes sense. Yes. Yeah. So am I paying in advance or the bill is used after one month of use? Yeah. Actually, it's it's $50.50 because if if it's a postpaid, you what you are paying is the rendered services. If it's a prepaid, what you are paying is the service that you haven't choose. However, on this part, we are our billing processes, the invoices are being sent every first, and it's covered during the period or full period of each month, the current month. And then it will the latest due is the eleventh. So you already used the service ten days and then before the due date. If you could notice, it's due on August 11, every eleventh of each month. However, if you set up a direct debit, it's being processed between the '7 the tenth and the latest eleven to avoid late fee. Because the system is set up all payments not being received after eleven. So it means twelve of each month, they will be getting $10 late fee, and it's automatically be added to the current invoice. Okay. So it's it's not in advance. Right? It's not very in advance. Yeah. Yeah. It's not really in advance. It it's in between because you're using you've all you're able to use the ten day service before the due date. So Okay. in between. Yeah. Yeah. That's the billing And setup. so the contract I signed up is a twelve month contract. Am I right? It Yeah. will expire Definitely. next year in June Yeah. Correct. 2019. 06/23/2027. Your Yeah. contract Correct. Correct. will fulfilled. Okay. Yes. Alright. Alright. Yeah. So So if first you six would month like to oh, I'm sorry. I'm sorry for yes. the collision. Go No. That's ahead. alright. So first first six month is 15% discount until February, and then after it's a standard price, $8.79. Correct? Yes. That's correct. Since you you've already got the 15% discount when you sign up, So you Yep. still have remaining September to January. So the original price will revert to February 1 invoice. That's cover the full month. Okay. Yeah. And Yeah. the first month was free, isn't it? Yeah. It's already been rendered for free during those Yeah. Yeah. periods that we discussed earlier. Yeah. Yeah. Correct. Can I Yeah. just know what's my direct debit payment method is? Like, what what's the account I have set up there? Because I can't remember what details I put for the direct debit. Let me check if you set up a direct debit. Okay? Just bear with me. It seems like you haven't set up. I don't see any nominated payment method. But if you would like to set up if you would like to set up right now, we can do so. But if you would like to do it on your own, I can send you the instruction and the screenshot how to set up this. Yeah. I If will you provide can send you it. yeah. Yeah.","start_word":448,"end_word":1075,"sentiment":"neutral","sentiment_score":0.031375298323999545},{"text":"Lovely. I can do that.","start_word":1076,"end_word":1080,"sentiment":"positive","sentiment_score":0.5495067834854126},{"text":"After this call shortly, you will receive the email from my end, from Melissa, with the instruction and then the screenshot how to set up your direct debit. Okay? Yep. Yeah. And if Mhmm. I set up that today, so this current existing bill will direct debited from that account. Right? That's correct. Yes. It's being our back end is processing all direct debit between the seventh and the tenth. The latest is eleven. So you don't need once you set up the direct debit, you don't need to manually do it on your end. It will automatically be processed by our account's back end. Just ensure that you have the funds available to avoid Yeah. any further delays. Anyway, Yep. any any payment that we're receiving, you will receive a official payment receipt to your email address. That's a Okay. monthly Yep. basis. Okay? Yep. Alright. Alright. Thank you. So you your email is still active. Right? Davalmarbania19@gmail.com? Yes. That's correct. Yeah. Let's Okay. select That's two.","start_word":1081,"end_word":1248,"sentiment":"neutral","sentiment_score":0.1455463469028473},{"text":"wonderful.","start_word":1249,"end_word":1249,"sentiment":"positive","sentiment_score":0.5628063082695007},{"text":"So I send you the instructions and details shortly to set up your direct debit. And then afterwards, if you need any assistance with the process, just let me know. Just give me a call. We're open until 6PM. Okay? Okay. Sure.","start_word":1250,"end_word":1291,"sentiment":"neutral","sentiment_score":0.1910002678632736},{"text":"Thank Alright. you. You're welcome.","start_word":1292,"end_word":1296,"sentiment":"positive","sentiment_score":0.38742968440055847},{"text":"Anything else that I may help you today? That's it.","start_word":1297,"end_word":1306,"sentiment":"neutral","sentiment_score":0.24897365272045135},{"text":"Thanks for your Okay.","start_word":1307,"end_word":1310,"sentiment":"positive","sentiment_score":0.4942326247692108},{"text":"help.","start_word":1311,"end_word":1311,"sentiment":"neutral","sentiment_score":0.3153644800186157},{"text":"Thank Perfect. you. It's my pleasure, and have a good one. Be safe. You too. Thank you. Thank Bye. you.","start_word":1312,"end_word":1331,"sentiment":"positive","sentiment_score":0.7578864097595215},{"text":"Bye.","start_word":1332,"end_word":1332,"sentiment":"neutral","sentiment_score":0.24271297454833984}],"average":{"sentiment":"neutral","sentiment_score":0.07820011282565703}}}}