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Yes. Yes. I don't know. Did one come with the plate? Did one come with the unit? Okay. So I can use that? Or it needs to be connected to that? Does it I don't understand. So do I need a box? No. I'm not. Okay. Hold on one sec. What? Yeah. Do you have a spare router? Or can I buy one? Yeah. You can buy Okay. Well You should have a router you should have a router in the in Jagdren. It was up on the shelf, I'm pretty sure. It could be a router in there. Okay. Then the end. Can you explain it to to my husband, please? Hello? Okay. Am I able to get back to you tomorrow? I'm just not at the unit at the moment. And when I get to the unit, I will double check that there is a router there. I I just thought just out of like, just off the top of my head, I'm positive I've seen a router in in the top covered is all. But, yeah, I'll I'll if if that's okay, I'll get a callback tomorrow. Okay. Perfect. 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Yes. Yes. I don't know. Did one come with the plate?\n\nDid one come with the unit? Okay. So I can use that? Or it needs to be connected to that? Does it I don't understand.\n\nSo do I need a box? No. I'm not. Okay. Hold on one sec.\n\nWhat? Yeah. Do you have a spare router? Or can I buy one? Yeah.\n\nYou can buy Okay. Well You should have a router you should have a router in the in Jagdren. It was up on the shelf, I'm pretty sure. It could be a router in there. Okay.\n\nThen the end. Can you explain it to to my husband, please? Hello? Okay. Am I able to get back to you tomorrow?\n\nI'm just not at the unit at the moment. And when I get to the unit, I will double check that there is a router there. I I just thought just out of like, just off the top of my head, I'm positive I've seen a router in in the top covered is all. But, yeah, I'll I'll if if that's okay, I'll get a callback tomorrow. Okay.\n\nPerfect. 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Hello. Good afternoon. This is Marie from Airtel tech support. Yeah.\n\nAm I speaking with Ashley?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. I just wanted to inform you that we have successfully activated the service on your address. Will you be needing a router or you already have one?\n\nChannel 1: I don't know. Did one come with the plate?\n\nChannel 0: Sorry?\n\nChannel 1: Did one come with the unit?\n\nChannel 0: No. It's this different box\n\nChannel 1: Okay.\n\nChannel 0: which you'll be be needing for you to establish a connection and which should be connected to the NTD box, the box mounted on your wall at the address.\n\nChannel 1: So I can use that? Or it needs to be connected to that?\n\nChannel 0: Sorry?\n\nChannel 1: Does it I don't understand. So\n\nChannel 0: Okay.\n\nChannel 1: do I need a box?\n\nChannel 0: Are you at the address right now?\n\nChannel 1: No. I'm not.\n\nChannel 0: Yeah. Because there should be an NTD box at the address, which is mounted on your wall. But for you to establish a connection, you will be needing a router for that one.\n\nChannel 1: Okay. Hold\n\nChannel 0: So\n\nChannel 1: on one sec.\n\nChannel 0: mhmm.\n\nChannel 1: What? Yeah. Do you have a spare router? Or can I buy\n\nChannel 0: Their\n\nChannel 1: one?\n\nChannel 0: audio\n\nChannel 1: Yeah. You\n\nChannel 0: should\n\nChannel 1: can\n\nChannel 0: be\n\nChannel 1: buy\n\nChannel 0: compatible with optic fiber plate connections for it to work.\n\nChannel 1: Okay. Well You should have a router you should have a router in the in Jagdren. It was up on the shelf, I'm pretty sure. It could be a router in there. Okay.\n\nThen the end. Can you explain it to to my husband, please?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel. So, the service is already activated at the address, but for you to establish a connection, you will be needing a router.\n\nSince, you opted for the twelve month contract, we offer a free router, but you need to settle the delivery first delivery charge first before we send the router. Or if you decide to buy outside, you can still get a router. We'll be sending you a compatible one. I suggest you a compatible one if ever.\n\nChannel 1: Okay. Am I able to get back to you tomorrow? I'm just not at the unit at the moment. And when I get to\n\nChannel 0: Mhmm.\n\nChannel 1: the unit, I will double check that there is a router there. I I just thought just out of like, just off the top of my head, I'm positive I've seen a router in in the top covered is all. But, yeah, I'll I'll if if that's okay, I'll get a callback\n\nChannel 0: Yeah. Sure. Just give us a callback so we can assist\n\nChannel 1: tomorrow.\n\nChannel 0: as ever.\n\nChannel 1: Okay. Perfect. Thank you.\n\nChannel 0: You're welcome. 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The customer is confused about whether she already has a router or if she needs a replacement one. The representative suggests purchasing a compatible one and promises to follow up with the customer the next day to assist her."},"intents":{"segments":[{"text":"Can you explain it to to my husband, please? Yeah. Sure.","start_word":242,"end_word":252,"intents":[{"intent":"Explain service","confidence_score":0.0059557185}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.1246335506439209},{"text":"Good afternoon. This is Marie from Airtel tech support.","start_word":3,"end_word":11,"sentiment":"positive","sentiment_score":0.4705269932746887},{"text":"Yeah. Am I speaking with Ashley? Yes. Yes. Yeah.","start_word":12,"end_word":20,"sentiment":"neutral","sentiment_score":0.18203239142894745},{"text":"I just wanted to inform you that we have successfully activated the service on your address.","start_word":21,"end_word":36,"sentiment":"positive","sentiment_score":0.49059242010116577},{"text":"Will you be needing a router or you already have one? I don't know. Did one come with the plate? Sorry? Did one come with the unit? No. It's this different box Okay. which you'll be be needing for you to establish a connection and which should be connected to the NTD box, the box mounted on your wall at the address. So I can use that? Or it needs to be connected to that? Sorry? Does it I don't understand. So Okay. do I need a box? Are you at the address right now? No. I'm not. Yeah. Because there should be an NTD box at the address, which is mounted on your wall. But for you to establish a connection, you will be needing a router for that one. Okay. Hold So on one sec. mhmm. What? Yeah. Do you have a spare router? Or can I buy Their one? audio Yeah. You should can be buy compatible with optic fiber plate connections for it to work. Okay. Well You should have a router you should have a router in the in Jagdren. It was up on the shelf, I'm pretty sure. It could be a router in there. Okay. Then the end. Can you explain it to to my husband, please? Yeah. Sure. Hello? Yes. Hello. Good afternoon. This is Maureen from Airtel. So, the service is already activated at the address, but for you to establish a connection, you will be needing a router. Since, you opted for the twelve month contract, we offer a free router, but you need to settle the delivery first delivery charge first before we send the router. Or if you decide to buy outside, you can still get a router. We'll be sending you a compatible one. I suggest you a compatible one if ever. Okay. Am I able to get back to you tomorrow? I'm just not at the unit at the moment. And when I get to Mhmm. the unit, I will double check that there is a router there. I I just thought just out of like, just off the top of my head, I'm positive I've seen a router in in the top covered is all. But, yeah, I'll I'll if if that's okay, I'll get a callback Yeah. Sure. Just give us a callback so we can assist tomorrow. as ever. Okay.","start_word":37,"end_word":433,"sentiment":"neutral","sentiment_score":0.003812115986641468},{"text":"Perfect. Thank you. You're welcome. Bye.","start_word":434,"end_word":439,"sentiment":"positive","sentiment_score":0.6207649111747742}],"average":{"sentiment":"neutral","sentiment_score":0.04713429968341503}}}}