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you for calling Empower ICT, part of Business ICT Group, your trusted partner in IT, telephony, and managed services. We support businesses across Australia with tailored IT, phone, and cloud solutions, all backed by a proactive team that genuinely cares. For support, press 1. For sales, press 2. For accounts, press 3, or simply stay on the line, and one of our team At Business ICT Group, we don't just support technology.\n\nWe empower businesses. From cloud migration and cybersecurity to enterprise to let Hi. This is Prasanth from Empower. Doing good. How are you?\n\nSure. Let me transfer your call to her. Just a minute. Thank you. At Business ICT Group, we don't just support technology.\n\nWe empower businesses. From cloud migration and cybersecurity to enterprise telephony, SharePoint integration, and fully managed IT services, we deliver end to end solutions that just work. With offices in Melbourne and Perth, our 30 plus member team supports over Voice mail disabled for this extension.","paragraphs":[{"sentences":[{"text":"Thank you for calling Empower ICT, part of Business ICT Group, your trusted partner in IT, telephony, and managed services.","start":2.48,"end":11.38,"sentiment":"positive","sentiment_score":0.53709217607975},{"text":"We support businesses across Australia with tailored IT, phone, and cloud solutions, all backed by a proactive team that genuinely cares.","start":12.4,"end":21.835,"sentiment":"positive","sentiment_score":0.4989647155716306},{"text":"For support, press 1.","start":22.855,"end":24.875,"sentiment":"neutral","sentiment_score":0.09264449030160904},{"text":"For sales, press 2.","start":25.654999,"end":27.595001,"sentiment":"neutral","sentiment_score":0.05690739303827286},{"text":"For accounts, press 3, or simply stay on the line, and one of our team At Business ICT Group, we don't just support technology.","start":28.375,"end":43.47,"sentiment":"neutral","sentiment_score":0.09298317056770126}],"sentiment":"neutral","sentiment_score":0.32945076952854246,"num_words":73,"start":2.48,"end":43.47},{"sentences":[{"text":"We empower businesses.","start":43.85,"end":45.07,"sentiment":"neutral","sentiment_score":0.2114824652671814},{"text":"From cloud migration and cybersecurity to enterprise to let Hi.","start":46.255,"end":51.375,"sentiment":"neutral","sentiment_score":0.14944612830877305},{"text":"This is Prasanth from Empower.","start":51.375,"end":52.915,"sentiment":"neutral","sentiment_score":0.15173341631889342},{"text":"Doing good.","start":59.055,"end":59.615,"sentiment":"positive","sentiment_score":0.4197852164506912},{"text":"How are you?","start":59.615,"end":60.435,"sentiment":"neutral","sentiment_score":0.2598457684119542}],"sentiment":"neutral","sentiment_score":0.19594276080960812,"num_words":23,"start":43.85,"end":60.435},{"sentences":[{"text":"Sure.","start":66.799995,"end":67.28,"sentiment":"neutral","sentiment_score":0.03318369388580322},{"text":"Let me transfer your call to her.","start":67.28,"end":69.36,"sentiment":"neutral","sentiment_score":0.03301985375583172},{"text":"Just a minute.","start":69.36,"end":70.34,"sentiment":"neutral","sentiment_score":0.039268349607785545},{"text":"Thank you.","start":72.0,"end":72.74,"sentiment":"neutral","sentiment_score":0.32549722492694855},{"text":"At Business ICT Group, we don't just support technology.","start":77.465004,"end":81.165,"sentiment":"neutral","sentiment_score":0.1494592544105318}],"sentiment":"neutral","sentiment_score":0.10810252084312114,"num_words":22,"start":66.799995,"end":81.165},{"sentences":[{"text":"We empower businesses.","start":81.545,"end":82.765,"sentiment":"neutral","sentiment_score":0.2603562871615092},{"text":"From cloud migration and cybersecurity to enterprise telephony, SharePoint integration, and fully managed IT services, we deliver end to end solutions that just work.","start":83.945,"end":94.97,"sentiment":"neutral","sentiment_score":0.27721339215834934},{"text":"With offices in Melbourne and Perth, our 30 plus member team supports over Voice mail disabled for this extension.","start":95.829994,"end":104.09494,"sentiment":"neutral","sentiment_score":0.10725672621476023}],"sentiment":"neutral","sentiment_score":0.20591452329055124,"num_words":46,"start":81.545,"end":104.09494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Empower ICT, part of Business ICT Group, your trusted partner in IT, telephony, and managed services. We support businesses across Australia with tailored IT, phone, and cloud solutions, all backed by a proactive team that genuinely cares. For support, press 1. For sales, press 2. For accounts, press 3, or simply stay on the line, and one of our team At Business ICT Group, we don't just support technology.\n\nWe empower businesses. From cloud migration and cybersecurity to enterprise to let Hi. This is Prasanth from Empower.\n\nChannel 0: Good afternoon, Matt. This is Russ calling from Tech Home. How are you?\n\nChannel 1: Doing good. How are you?\n\nChannel 0: I'm doing good, buddy. Well, I was looking to have a chat with Nikki. Is she available?\n\nChannel 1: Sure. Let me transfer your call to her. Just a minute.\n\nChannel 0: Fine.\n\nChannel 1: Thank you. At Business ICT Group, we don't just support technology. We empower businesses. From cloud migration and cybersecurity to enterprise telephony, SharePoint integration, and fully managed IT services, we deliver end to end solutions that just work. With offices in Melbourne and Perth, our 30 plus member team supports over Voice mail disabled for this extension.","paragraphs":[{"sentences":[{"text":"Thank you for calling Empower ICT, part of Business ICT Group, your trusted partner in IT, telephony, and managed services.","start":2.48,"end":11.38,"sentiment":"positive","sentiment_score":0.53709217607975},{"text":"We support businesses across Australia with tailored IT, phone, and cloud solutions, all backed by a proactive team that genuinely cares.","start":12.4,"end":21.835,"sentiment":"positive","sentiment_score":0.4989647155716306},{"text":"For support, press 1.","start":22.855,"end":24.875,"sentiment":"neutral","sentiment_score":0.09264449030160904},{"text":"For sales, press 2.","start":25.654999,"end":27.595001,"sentiment":"neutral","sentiment_score":0.05690739303827286},{"text":"For accounts, press 3, or simply stay on the line, and one of our team At Business ICT Group, we don't just support technology.","start":28.375,"end":43.47,"sentiment":"neutral","sentiment_score":0.09298317056770126}],"sentiment":"neutral","sentiment_score":0.32945076952854246,"channel":1,"num_words":73,"start":2.48,"end":43.47},{"sentences":[{"text":"We empower businesses.","start":43.85,"end":45.07,"sentiment":"neutral","sentiment_score":0.2114824652671814},{"text":"From cloud migration and cybersecurity to enterprise to let Hi.","start":46.255,"end":51.375,"sentiment":"neutral","sentiment_score":0.14944612830877305},{"text":"This is Prasanth from Empower.","start":51.375,"end":52.915,"sentiment":"neutral","sentiment_score":0.15173341631889342}],"sentiment":"neutral","sentiment_score":0.1604208755824301,"channel":1,"num_words":18,"start":43.85,"end":52.915},{"sentences":[{"text":"Good afternoon, Matt.","start":54.95,"end":55.83,"sentiment":"neutral","sentiment_score":0.28506627678871155},{"text":"This is Russ calling from Tech Home.","start":55.83,"end":57.670002,"sentiment":"neutral","sentiment_score":0.21958541444369725},{"text":"How are you?","start":57.670002,"end":58.49,"sentiment":"neutral","sentiment_score":0.18551722665627798}],"sentiment":"neutral","sentiment_score":0.22683449318775764,"channel":0,"num_words":13,"start":54.95,"end":58.49},{"sentences":[{"text":"Doing good.","start":59.055,"end":59.615,"sentiment":"positive","sentiment_score":0.4197852164506912},{"text":"How are you?","start":59.615,"end":60.435,"sentiment":"neutral","sentiment_score":0.2598457684119542}],"sentiment":"neutral","sentiment_score":0.323821547627449,"channel":1,"num_words":5,"start":59.055,"end":60.435},{"sentences":[{"text":"I'm doing good, buddy.","start":61.35,"end":62.31,"sentiment":"positive","sentiment_score":0.42439230531454086},{"text":"Well, I was looking to have a chat with Nikki.","start":62.31,"end":64.57,"sentiment":"neutral","sentiment_score":0.023520583193749188},{"text":"Is she available?","start":64.71,"end":65.61,"sentiment":"neutral","sentiment_score":0.011920434422791004}],"sentiment":"neutral","sentiment_score":0.11579625626258991,"channel":0,"num_words":17,"start":61.35,"end":65.61},{"sentences":[{"text":"Sure.","start":66.799995,"end":67.28,"sentiment":"neutral","sentiment_score":0.03318369388580322},{"text":"Let me transfer your call to her.","start":67.28,"end":69.36,"sentiment":"neutral","sentiment_score":0.03301985375583172},{"text":"Just a minute.","start":69.36,"end":70.34,"sentiment":"neutral","sentiment_score":0.039268349607785545}],"sentiment":"neutral","sentiment_score":0.034738883545452896,"channel":1,"num_words":11,"start":66.799995,"end":70.34},{"sentences":[{"text":"Fine.","start":70.935005,"end":71.435005,"sentiment":"neutral","sentiment_score":0.16204263269901276}],"sentiment":"neutral","sentiment_score":0.16204263269901276,"channel":0,"num_words":1,"start":70.935005,"end":71.435005},{"sentences":[{"text":"Thank you.","start":72.0,"end":72.74,"sentiment":"neutral","sentiment_score":0.32549722492694855},{"text":"At Business ICT Group, we don't just support technology.","start":77.465004,"end":81.165,"sentiment":"neutral","sentiment_score":0.1494592544105318},{"text":"We empower businesses.","start":81.545,"end":82.765,"sentiment":"neutral","sentiment_score":0.2603562871615092},{"text":"From cloud migration and cybersecurity to enterprise telephony, SharePoint integration, and fully managed IT services, we deliver end to end solutions that just work.","start":83.945,"end":94.97,"sentiment":"neutral","sentiment_score":0.27721339215834934},{"text":"With offices in Melbourne and Perth, our 30 plus member team supports over Voice mail disabled for this extension.","start":95.829994,"end":104.09494,"sentiment":"neutral","sentiment_score":0.10725672621476023}],"sentiment":"neutral","sentiment_score":0.20119641773533403,"channel":1,"num_words":57,"start":72.0,"end":104.09494}]},"summary":{"result":"success","short":"A representative from Empower ICT is calling Matt to speak with Nikki about a potential chat. The representative explains that Empower ICT is a part of Business ICT Group and offers tailored IT solutions for businesses across Australia. The representative then transfers Matt to Nikki, a member of the team at Empower ICT, where she can provide support on various end-to-end solutions."},"intents":{"segments":[{"text":"Thank you for calling Empower ICT, part of Business ICT Group, your trusted partner in IT, telephony, and managed services. We support businesses across Australia with tailored IT, phone, and cloud solutions, all backed by a proactive team that genuinely cares.","start_word":1,"end_word":41,"intents":[{"intent":"Offer IT solutions","confidence_score":0.0001262761}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Empower ICT, part of Business ICT Group, your trusted partner in IT, telephony, and managed services. We support businesses across Australia with tailored IT, phone, and cloud solutions, all backed by a proactive team that genuinely cares.","start_word":0,"end_word":40,"sentiment":"positive","sentiment_score":0.5123574137687683},{"text":"For support, press 1. For sales, press 2. For accounts, press 3, or simply stay on the line, and one of our team At Business ICT Group, we don't just support technology. We empower businesses. From cloud migration and cybersecurity to enterprise to let Hi. This is Prasanth from Empower. Good afternoon, Matt. This is Russ calling from Tech Home. How are you?","start_word":41,"end_word":103,"sentiment":"neutral","sentiment_score":0.14454910159111023},{"text":"Doing good.","start_word":104,"end_word":105,"sentiment":"positive","sentiment_score":0.41978520154953},{"text":"How are you?","start_word":106,"end_word":108,"sentiment":"neutral","sentiment_score":0.2672542333602905},{"text":"I'm doing good, buddy.","start_word":109,"end_word":112,"sentiment":"positive","sentiment_score":0.4198103547096253},{"text":"Well, I was looking to have a chat with Nikki. Is she available? Sure. Let me transfer your call to her. Just a minute. Fine. Thank you. At Business ICT Group, we don't just support technology. We empower businesses. From cloud migration and cybersecurity to enterprise telephony, SharePoint integration, and fully managed IT services, we deliver end to end solutions that just work. With offices in Melbourne and Perth, our 30 plus member team supports over Voice mail disabled for this extension.","start_word":113,"end_word":194,"sentiment":"neutral","sentiment_score":0.14514048397541046}],"average":{"sentiment":"neutral","sentiment_score":0.24022215670765107}}}}