{"metadata":{"transaction_key":"deprecated","request_id":"019fa5ca-2a68-7272-8b47-971fcfc305b9","sha256":"8763f3822cdb4ab11f0d18dc621b8bd7ae662d7c0b27b46432dd220068d45c74","created":"2026-07-27T22:55:18.462Z","duration":13.319938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":65},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Bruce. Sorry. I couldn't take your call. If you leave your name, number, and a brief message, I'll get back to you shortly. Thank you. Please leave a detailed message after the tone. When you have finished recording, you may hang up or","confidence":0.99902344,"words":[{"word":"hi","start":1.68,"end":2.0,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05787003785371781},{"word":"you've","start":2.0,"end":2.24,"confidence":0.9926758,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.025765519589185715},{"word":"called","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.0031165406107902527},{"word":"bruce","start":2.48,"end":2.72,"confidence":0.9772949,"punctuated_word":"Bruce.","sentiment":"neutral","sentiment_score":0.02381325885653496},{"word":"sorry","start":2.72,"end":2.96,"confidence":0.7531738,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.28440913558006287},{"word":"i","start":2.96,"end":3.04,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4528419971466065},{"word":"couldn't","start":3.04,"end":3.28,"confidence":0.99902344,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.4744892120361328},{"word":"take","start":3.28,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5908121466636658},{"word":"your","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5718615651130676},{"word":"call","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.4683561325073242},{"word":"if","start":4.0,"end":4.16,"confidence":0.96972656,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0908958464860916},{"word":"you","start":4.16,"end":4.24,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11032766848802568},{"word":"leave","start":4.24,"end":4.48,"confidence":0.95947266,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.05688050389289856},{"word":"your","start":4.48,"end":4.56,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06891191005706787},{"word":"name","start":4.56,"end":4.7999997,"confidence":0.98168945,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.032514654099941254},{"word":"number","start":4.7999997,"end":5.04,"confidence":0.9628906,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.025511637330055237},{"word":"and","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006347447633743286},{"word":"a","start":5.12,"end":5.2,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02771618962287903},{"word":"brief","start":5.2,"end":5.52,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":0.0258362740278244},{"word":"message","start":5.52,"end":5.92,"confidence":0.9975586,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.047799065709114075},{"word":"i'll","start":5.92,"end":6.16,"confidence":0.99365234,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03732907772064209},{"word":"get","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.028378412127494812},{"word":"back","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.041185930371284485},{"word":"to","start":6.48,"end":6.56,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.021952033042907715},{"word":"you","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013051539659500122},{"word":"shortly","start":6.72,"end":7.22,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.039829716086387634},{"word":"thank","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5648267269134521},{"word":"you","start":7.52,"end":8.02,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4312571883201599},{"word":"please","start":8.24,"end":8.559999,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.04616307467222214},{"word":"leave","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.01008669286966324},{"word":"a","start":8.8,"end":8.88,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0239068865776062},{"word":"detailed","start":8.88,"end":9.36,"confidence":1.0,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":0.007754310965538025},{"word":"message","start":9.36,"end":9.84,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.09490901231765748},{"word":"after","start":9.84,"end":10.16,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.05402396619319916},{"word":"the","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08451642096042633},{"word":"tone","start":10.32,"end":10.8,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.020716041326522827},{"word":"when","start":10.8,"end":10.96,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.02800684794783592},{"word":"you","start":10.96,"end":11.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.033470895141363144},{"word":"have","start":11.12,"end":11.28,"confidence":0.9892578,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.029532957822084427},{"word":"finished","start":11.28,"end":11.679999,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.04722790792584419},{"word":"recording","start":11.679999,"end":12.16,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.03848327696323395},{"word":"you","start":12.16,"end":12.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05750127509236336},{"word":"may","start":12.4,"end":12.559999,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.05799464136362076},{"word":"hang","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.07647629082202911},{"word":"up","start":12.719999,"end":12.96,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.06302770227193832},{"word":"or","start":12.96,"end":13.319938,"confidence":0.41967773,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03788609057664871}],"paragraphs":{"transcript":"\nHi. You've called Bruce. Sorry. I couldn't take your call. If you leave your name, number, and a brief message, I'll get back to you shortly.\n\nThank you. Please leave a detailed message after the tone. When you have finished recording, you may hang up or","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.05787003785371781},{"text":"You've called Bruce.","start":2.0,"end":2.72,"sentiment":"neutral","sentiment_score":0.017565106352170307},{"text":"Sorry.","start":2.72,"end":2.96,"sentiment":"neutral","sentiment_score":-0.28440913558006287},{"text":"I couldn't take your call.","start":2.96,"end":4.0,"sentiment":"negative","sentiment_score":-0.5116722106933593},{"text":"If you leave your name, number, and a brief message, I'll get back to you shortly.","start":4.0,"end":7.22,"sentiment":"neutral","sentiment_score":-0.02927986066788435}],"sentiment":"neutral","sentiment_score":-0.1231031770316454,"num_words":26,"start":1.68,"end":7.22},{"sentences":[{"text":"Thank you.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.49804195761680603},{"text":"Please leave a detailed message after the tone.","start":8.24,"end":10.8,"sentiment":"neutral","sentiment_score":-0.04082097299396992},{"text":"When you have finished recording, you may hang up or","start":10.8,"end":13.319938,"sentiment":"neutral","sentiment_score":-0.04696078859269619}],"sentiment":"neutral","sentiment_score":0.00999541226774454,"num_words":20,"start":7.2799997,"end":13.319938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Bruce. Sorry. I couldn't take your call. If you leave your name, number, and a brief message, I'll get back to you shortly.\n\nThank you. Please leave a detailed message after the tone. When you have finished recording, you may hang up or","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.05787003785371781},{"text":"You've called Bruce.","start":2.0,"end":2.72,"sentiment":"neutral","sentiment_score":0.017565106352170307},{"text":"Sorry.","start":2.72,"end":2.96,"sentiment":"neutral","sentiment_score":-0.28440913558006287},{"text":"I couldn't take your call.","start":2.96,"end":4.0,"sentiment":"negative","sentiment_score":-0.5116722106933593},{"text":"If you leave your name, number, and a brief message, I'll get back to you shortly.","start":4.0,"end":7.22,"sentiment":"neutral","sentiment_score":-0.02927986066788435}],"sentiment":"neutral","sentiment_score":-0.1231031770316454,"channel":1,"num_words":26,"start":1.68,"end":7.22},{"sentences":[{"text":"Thank you.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.49804195761680603},{"text":"Please leave a detailed message after the tone.","start":8.24,"end":10.8,"sentiment":"neutral","sentiment_score":-0.04082097299396992},{"text":"When you have finished recording, you may hang up or","start":10.8,"end":13.319938,"sentiment":"neutral","sentiment_score":-0.04696078859269619}],"sentiment":"neutral","sentiment_score":0.00999541226774454,"channel":1,"num_words":20,"start":7.2799997,"end":13.319938}]},"summary":{"result":"success","short":"Hi. You've called Bruce. Sorry. I couldn't take your call. If you leave your name, number, and a brief message, I'll get back to you shortly. Thank you. Please leave a detailed message after the tone. When you have finished recording, you may hang up or"},"intents":{"segments":[{"text":"Please leave a detailed message after the tone.","start_word":28,"end_word":35,"intents":[{"intent":"Leave message","confidence_score":0.43105602}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Bruce. Sorry.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.03250386193394661},{"text":"I couldn't take your call.","start_word":5,"end_word":9,"sentiment":"negative","sentiment_score":-0.49696195125579834},{"text":"If you leave your name, number, and a brief message, I'll get back to you shortly.","start_word":10,"end_word":25,"sentiment":"neutral","sentiment_score":-0.02119702100753784},{"text":"Thank you.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.47578033804893494},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up or","start_word":28,"end_word":45,"sentiment":"neutral","sentiment_score":-0.043304234743118286}],"average":{"sentiment":"neutral","sentiment_score":-0.06569712712214543}}}}