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Julie speaking. Is he expecting your call? I said is he expecting your call? Yeah.\n\nFriday is not actually a good day because most of the managers are out of the office today. Can I get your your contact number? And I'll I'll give I'll send him a message. Oh, okay. Yeah.\n\nYeah. Alright. Or if you've left a message with him, he'll get back to you when he's available. You too. Thanks, Andrew.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.08,"end":6.56,"sentiment":"neutral","sentiment_score":0.0196029432117939},{"text":"Julie speaking.","start":6.56,"end":7.54,"sentiment":"neutral","sentiment_score":0.016137151047587395},{"text":"Is he expecting your call?","start":16.765,"end":18.225,"sentiment":"neutral","sentiment_score":-0.0015485100448131561},{"text":"I said is he expecting your call?","start":22.845,"end":25.025,"sentiment":"neutral","sentiment_score":-0.03182441209043775},{"text":"Yeah.","start":33.98,"end":34.46,"sentiment":"neutral","sentiment_score":-0.0774768590927124}],"sentiment":"neutral","sentiment_score":-0.01600706554017961,"num_words":16,"start":6.08,"end":34.46},{"sentences":[{"text":"Friday is not actually a good day because most of the managers are out of the office today.","start":34.46,"end":38.4,"sentiment":"neutral","sentiment_score":-0.2467632359928555},{"text":"Can I get your your contact number?","start":38.62,"end":41.1,"sentiment":"neutral","sentiment_score":-0.02621579436319215},{"text":"And I'll I'll give I'll send him a message.","start":41.1,"end":43.2,"sentiment":"neutral","sentiment_score":-0.00385495689826914},{"text":"Oh, okay.","start":51.585,"end":52.385,"sentiment":"neutral","sentiment_score":0.042554739862680435},{"text":"Yeah.","start":52.385,"end":52.625,"sentiment":"neutral","sentiment_score":0.049144841730594635}],"sentiment":"neutral","sentiment_score":-0.12231592159573543,"num_words":37,"start":34.46,"end":52.625},{"sentences":[{"text":"Yeah.","start":52.625,"end":52.945,"sentiment":"neutral","sentiment_score":0.06627164781093597},{"text":"Alright.","start":52.945,"end":53.445,"sentiment":"neutral","sentiment_score":0.10521572083234788},{"text":"Or if you've left a message with him, he'll get back to you when he's available.","start":53.824997,"end":57.125,"sentiment":"neutral","sentiment_score":0.11810151347890496},{"text":"You too.","start":61.204937,"end":61.68494,"sentiment":"positive","sentiment_score":0.3566894084215164},{"text":"Thanks, Andrew.","start":61.68494,"end":62.404938,"sentiment":"positive","sentiment_score":0.3702821433544159}],"sentiment":"neutral","sentiment_score":0.15977521308443762,"num_words":22,"start":52.625,"end":62.404938},{"sentences":[{"text":"Bye bye.","start":62.404938,"end":63.064938,"sentiment":"neutral","sentiment_score":0.2044774517416954}],"sentiment":"neutral","sentiment_score":0.2044774517416954,"num_words":2,"start":62.404938,"end":63.064938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh, hi. Peter?\n\nChannel 1: Hello. Julie speaking.\n\nChannel 0: Oh, Julie. Julie, my my name is Andrew, and I was trying to get a hold of Peter Shellswell.\n\nChannel 1: Is he expecting your call?\n\nChannel 0: I'm sorry, Julie. What was that?\n\nChannel 1: I said is he expecting your call?\n\nChannel 0: Well, we have been emailing him, and, yep, I was actually going to follow-up on him today.\n\nChannel 1: Yeah. Friday is not actually a good day because most of the managers are out of the office today. Can I get your your contact number? And I'll I'll give I'll send him a message.\n\nChannel 0: Oh, it's all good. Because I actually have his number, but he didn't answer. So I tried calling him here.\n\nChannel 1: Oh, okay. Yeah. Yeah. Alright. Or if you've left a message with him, he'll get back to you when he's available.\n\nChannel 0: I appreciate it. Well, thank you, Julie. You have a great day. Take\n\nChannel 1: You\n\nChannel 0: care.\n\nChannel 1: too. Thanks, Andrew. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":4.24,"end":4.88,"sentiment":"neutral","sentiment_score":0.025377850979566574},{"text":"Peter?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.011335175484418867}],"sentiment":"neutral","sentiment_score":0.020696959147850674,"channel":0,"num_words":3,"start":4.24,"end":5.38},{"sentences":[{"text":"Hello.","start":6.08,"end":6.56,"sentiment":"neutral","sentiment_score":0.0196029432117939},{"text":"Julie speaking.","start":6.56,"end":7.54,"sentiment":"neutral","sentiment_score":0.016137151047587395}],"sentiment":"neutral","sentiment_score":0.017292415102322895,"channel":1,"num_words":3,"start":6.08,"end":7.54},{"sentences":[{"text":"Oh, Julie.","start":8.639999,"end":9.7,"sentiment":"neutral","sentiment_score":0.021784404292702675},{"text":"Julie, my my name is Andrew, and I was trying to get a hold of Peter 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Andrew.","start":61.68494,"end":62.404938,"sentiment":"positive","sentiment_score":0.3702821433544159},{"text":"Bye bye.","start":62.404938,"end":63.064938,"sentiment":"neutral","sentiment_score":0.2044774517416954}],"sentiment":"neutral","sentiment_score":0.28188051879405973,"channel":1,"num_words":5,"start":61.364937,"end":63.064938}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Peter Shellswell and asks the agent, Julie, for her contact number. He explains that he has been emailing Shellswell and will follow up with him on Friday. He asks to give Julie's contact number so she can pass it along to Shellswell. The call ends with Andrew thanking her and saying goodbye."},"intents":{"segments":[{"text":"Julie, my my name is Andrew, and I was trying to get a hold of Peter Shellswell. Is he expecting your call?","start_word":8,"end_word":29,"intents":[{"intent":"Contact peter shellswell","confidence_score":0.11248376}]}]},"sentiments":{"segments":[{"text":"Oh, hi. Peter? Hello. Julie speaking. Oh, Julie. Julie, my my name is Andrew, and I was trying to get a hold of Peter Shellswell. Is he expecting your call? I'm sorry, Julie. What was that? I said is he expecting your call? Well, we have been emailing him, and, yep, I was actually going to follow-up on him today. Yeah. Friday is not actually a good day because most of the managers are out of the office today. Can I get your your contact number? And I'll I'll give I'll send him a message. Oh, it's all good. Because I actually have his number, but he didn't answer. So I tried calling him here. Oh, okay. Yeah. Yeah. Alright. Or if you've left a message with him, he'll get back to you when he's available.","start_word":0,"end_word":135,"sentiment":"neutral","sentiment_score":0.0016909997211769223},{"text":"I appreciate it. Well, thank you, Julie. You have a great day. Take You care.","start_word":136,"end_word":150,"sentiment":"positive","sentiment_score":0.5554267168045044},{"text":"too.","start_word":151,"end_word":151,"sentiment":"neutral","sentiment_score":0.25988340377807617},{"text":"Thanks, Andrew.","start_word":152,"end_word":153,"sentiment":"positive","sentiment_score":0.3702821433544159},{"text":"Bye bye.","start_word":154,"end_word":155,"sentiment":"neutral","sentiment_score":0.22873950004577637}],"average":{"sentiment":"neutral","sentiment_score":0.06468761114426601}}}}