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have called Enbridge. I am not available at the moment. But if you leave your number, name, and brief message, I will get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"You have called Enbridge.","start":0.39999998,"end":1.62,"sentiment":"neutral","sentiment_score":-0.07143143657594919},{"text":"I am not available at the moment.","start":1.68,"end":3.54,"sentiment":"neutral","sentiment_score":-0.18344215410096304},{"text":"But if you leave your number, name, and brief message, I will get back to you as soon as possible.","start":3.6,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.013004688452929259},{"text":"Thank you.","start":8.559999,"end":9.3,"sentiment":"positive","sentiment_score":0.47168169915676117}],"sentiment":"neutral","sentiment_score":-0.026865187750169724,"num_words":33,"start":0.39999998,"end":9.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have called Enbridge. I am not available at the moment. But if you leave your number, name, and brief message, I will get back to you as soon as possible. Thank you.\n\nChannel 0: Hi, My name is Alex. I work for a company well, sorry. I I manage a company or own the company called SWM Consulting for flood and stormwater management. Fidelity, we we support civil teams with with flooding and water management. I was just wondering whether or not that was something you'd be interested in.\n\nLook. We we wanna work with other small teams, so hence me reaching out to you. If you can give me a callback on 0493224496, that would be great. Otherwise, you know, if you I need the structuring, it's not necessary. Totally understand.\n\nOtherwise, have a good rest of your week. Cheers.","paragraphs":[{"sentences":[{"text":"You have called Enbridge.","start":0.39999998,"end":1.62,"sentiment":"neutral","sentiment_score":-0.07143143657594919},{"text":"I am not available at the moment.","start":1.68,"end":3.54,"sentiment":"neutral","sentiment_score":-0.18344215410096304},{"text":"But if you leave your number, name, and brief message, I will get back to you as soon as possible.","start":3.6,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.013004688452929259},{"text":"Thank you.","start":8.559999,"end":9.3,"sentiment":"positive","sentiment_score":0.47168169915676117}],"sentiment":"neutral","sentiment_score":-0.026865187750169724,"channel":1,"num_words":33,"start":0.39999998,"end":9.3},{"sentences":[{"text":"Hi, My name is Alex.","start":11.759999,"end":13.875,"sentiment":"neutral","sentiment_score":0.09753909707069397},{"text":"I work for a company well, sorry.","start":13.875,"end":15.715,"sentiment":"neutral","sentiment_score":0.05522844408239637},{"text":"I I manage a company or own the company called SWM Consulting for flood and stormwater management.","start":15.715,"end":21.575,"sentiment":"neutral","sentiment_score":0.07887296049910433},{"text":"Fidelity, we we support civil teams with with flooding and water management.","start":22.595001,"end":28.17,"sentiment":"neutral","sentiment_score":0.20835141961773238},{"text":"I was just wondering whether or not that was something you'd be interested in.","start":28.17,"end":32.170002,"sentiment":"neutral","sentiment_score":0.08347641410572189}],"sentiment":"neutral","sentiment_score":0.10698221373287115,"channel":0,"num_words":55,"start":11.759999,"end":32.170002},{"sentences":[{"text":"Look.","start":32.170002,"end":32.41,"sentiment":"neutral","sentiment_score":0.19408856332302096},{"text":"We we wanna work with other small teams, so hence me reaching out to you.","start":32.41,"end":36.99,"sentiment":"neutral","sentiment_score":0.20532511472702025},{"text":"If you can give me a callback on 0493224496, that would be great.","start":37.13,"end":41.89694,"sentiment":"neutral","sentiment_score":0.27681214763567996},{"text":"Otherwise, you know, if you I need the structuring, it's not necessary.","start":41.89694,"end":45.356937,"sentiment":"neutral","sentiment_score":-0.12848731658111015},{"text":"Totally understand.","start":45.496937,"end":46.476936,"sentiment":"neutral","sentiment_score":0.2536390349268913}],"sentiment":"neutral","sentiment_score":0.13576635986913083,"channel":0,"num_words":43,"start":32.170002,"end":46.476936},{"sentences":[{"text":"Otherwise, have a good rest of your week.","start":46.856937,"end":48.376938,"sentiment":"positive","sentiment_score":0.491148229688406},{"text":"Cheers.","start":48.376938,"end":48.876938,"sentiment":"positive","sentiment_score":0.3824092149734497}],"sentiment":"positive","sentiment_score":0.4790661169422997,"channel":0,"num_words":9,"start":46.856937,"end":48.876938}]},"summary":{"result":"success","short":"The customer called Enbridge and reached a voicemail greeting asking for a name and message. The agent, Alex, from SWM Consulting called to offer their flood and stormwater management services and offered to assist with structuring. Alex left a message with his contact information and asked the customer to call back if interested."},"intents":{"segments":[{"text":"I am not available at the moment. But if you leave your number, name, and brief message, I will get back to you as soon as possible. Thank you.","start_word":4,"end_word":32,"intents":[{"intent":"Contact enbridge","confidence_score":0.04179594},{"intent":"Contact enbridge","confidence_score":0.0024535256},{"intent":"Leave message","confidence_score":0.054368272}]},{"text":"But if you leave your number, name, and brief message, I will get back to you as soon as possible. Thank you.","start_word":11,"end_word":32,"intents":[{"intent":"Provide contact number","confidence_score":0.011949947}]},{"text":"I was just wondering whether or not that was something you'd be interested in. Look.","start_word":74,"end_word":88,"intents":[{"intent":"Inquire about interest","confidence_score":0.13472795}]},{"text":"If you can give me a callback on 0493224496, that would be great.","start_word":104,"end_word":116,"intents":[{"intent":"Offer callback","confidence_score":0.025231663}]},{"text":"Otherwise, you know, if you I need the structuring, it's not necessary. Totally understand.","start_word":117,"end_word":130,"intents":[{"intent":"Inquire about structuring","confidence_score":0.031785883}]}]},"sentiments":{"segments":[{"text":"You have called Enbridge. I am not available at the moment. But if you leave your number, name, and brief message, I will get back to you as soon as possible.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":-0.056445006281137466},{"text":"Thank you.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.4442362189292908},{"text":"Hi, My name is Alex. I work for a company well, sorry. I I manage a company or own the company called SWM Consulting for flood and stormwater management. Fidelity, we we support civil teams with with flooding and water management. I was just wondering whether or not that was something you'd be interested in. Look. We we wanna work with other small teams, so hence me reaching out to you. If you can give me a callback on 0493224496, that would be great. Otherwise, you know, if you I need the structuring, it's not necessary. Totally understand.","start_word":33,"end_word":130,"sentiment":"neutral","sentiment_score":0.1188843697309494},{"text":"Otherwise, have a good rest of your week. Cheers.","start_word":131,"end_word":139,"sentiment":"positive","sentiment_score":0.48987144231796265}],"average":{"sentiment":"neutral","sentiment_score":0.1154053509235382}}}}