{"metadata":{"transaction_key":"deprecated","request_id":"019f1b93-efc2-7b92-a949-dabac5fbf2c6","sha256":"826bf70f91c2824267c8dc3bcf2da59225dc8f1ad46aba14d8fd78c75667588f","created":"2026-07-01T02:48:28.839Z","duration":29.879938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Abby from Techno One.","confidence":0.7442627,"words":[{"word":"abby","start":5.52,"end":6.0,"confidence":0.6503906,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.10126682370901108},{"word":"from","start":6.0,"end":6.3999996,"confidence":0.9301758,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07098960131406784},{"word":"techno","start":6.3999996,"end":6.8799996,"confidence":0.7442627,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.10746828466653824},{"word":"one","start":6.8799996,"end":7.3799996,"confidence":0.6804199,"punctuated_word":"One.","sentiment":"neutral","sentiment_score":0.10170982778072356}],"paragraphs":{"transcript":"\nAbby from Techno One.","paragraphs":[{"sentences":[{"text":"Abby from Techno One.","start":5.52,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.09535863436758518}],"sentiment":"neutral","sentiment_score":0.09535863436758518,"num_words":4,"start":5.52,"end":7.3799996}]}}]},{"alternatives":[{"transcript":"Called your name and reason for calling. I'll see if this person is available. Thanks, Abby. Please stay on the line.","confidence":1.0,"words":[{"word":"called","start":0.32,"end":0.48,"confidence":0.38842773,"punctuated_word":"Called","sentiment":"neutral","sentiment_score":-0.05601898953318596},{"word":"your","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0470576249063015},{"word":"name","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.07251092046499252},{"word":"and","start":0.96,"end":1.12,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08125710487365723},{"word":"reason","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.08721183985471725},{"word":"for","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.053186558187007904},{"word":"calling","start":1.68,"end":2.1799998,"confidence":0.97143555,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.07808296382427216},{"word":"i'll","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.010429459623992445},{"word":"see","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.006902590394020081},{"word":"if","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.011825434863567352},{"word":"this","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02055223658680916},{"word":"person","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.009002257138490677},{"word":"is","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00926133617758751},{"word":"available","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.011439649388194084},{"word":"thanks","start":11.92,"end":12.32,"confidence":0.9951172,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7514287233352661},{"word":"abby","start":12.32,"end":12.82,"confidence":0.9663086,"punctuated_word":"Abby.","sentiment":"positive","sentiment_score":0.5894712209701538},{"word":"please","start":13.215,"end":13.455,"confidence":0.9941406,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.10760825872421265},{"word":"stay","start":13.455,"end":13.935,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.19535386562347412},{"word":"on","start":13.935,"end":14.095,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.21922357380390167},{"word":"the","start":14.095,"end":14.175,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17941607534885406},{"word":"line","start":14.175,"end":14.675,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.08963477611541748}],"paragraphs":{"transcript":"\nCalled your name and reason for calling. I'll see if this person is available. Thanks, Abby. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.32,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.06790371452059064},{"text":"I'll see if this person is available.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":-0.011344709167523044},{"text":"Thanks, Abby.","start":11.92,"end":12.82,"sentiment":"positive","sentiment_score":0.67044997215271},{"text":"Please stay on the line.","start":13.215,"end":14.675,"sentiment":"neutral","sentiment_score":0.15824730992317199}],"sentiment":"neutral","sentiment_score":0.07511416800497543,"num_words":21,"start":0.32,"end":14.675}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Called your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Abby from Techno One.\n\nChannel 1: Thanks, Abby. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.32,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.06790371452059064},{"text":"I'll see if this person is available.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":-0.011344709167523044}],"sentiment":"neutral","sentiment_score":-0.039624211844056845,"channel":1,"num_words":14,"start":0.32,"end":4.1},{"sentences":[{"text":"Abby from Techno One.","start":5.52,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.09535863436758518}],"sentiment":"neutral","sentiment_score":0.09535863436758518,"channel":0,"num_words":4,"start":5.52,"end":7.3799996},{"sentences":[{"text":"Thanks, Abby.","start":11.92,"end":12.82,"sentiment":"positive","sentiment_score":0.67044997215271},{"text":"Please stay on the line.","start":13.215,"end":14.675,"sentiment":"neutral","sentiment_score":0.15824730992317199}],"sentiment":"neutral","sentiment_score":0.30459092770303997,"channel":1,"num_words":7,"start":11.92,"end":14.675}]},"summary":{"result":"success","short":"Called your name and reason for calling. I'll see if this person is available. Abby from Techno One. Thanks, Abby. Please stay on the line."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Called your name and reason for calling. I'll see if this person is available. Abby from Techno One.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":-0.005713605787605047},{"text":"Thanks, Abby.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.6542542576789856},{"text":"Please stay on the line.","start_word":20,"end_word":24,"sentiment":"neutral","sentiment_score":0.16282224655151367}],"average":{"sentiment":"neutral","sentiment_score":0.11080136170258394}}}}