{"metadata":{"transaction_key":"deprecated","request_id":"01a09d7b-e0f3-71f0-b48c-e9a6b973e092","sha256":"e14210f82168dff702d3e1262b6c98dd2e8a9f226894933c19a57488dbac6f26","created":"2026-09-14T01:15:38.374Z","duration":46.36794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":102,"output_tokens":79},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":102},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling Vault Protective Security Services, bringing humanity back to security. Please listen carefully and select from the following options so we can direct your call to the appropriate team. Press 1 for operation, including site support, incident reporting, and roster inquiry. Press 2 for recruitment, for applications, and employment related queries. Press 3 for sales and client services to discuss new services or existing client support. Press 4 for accounts and invoicing. Vault Security, premium service, purpose driven protection.","confidence":0.9980469,"words":[{"word":"thank","start":2.8799999,"end":3.12,"confidence":0.9873047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6091198921203613},{"word":"you","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6310886144638062},{"word":"for","start":3.36,"end":3.52,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.595366895198822},{"word":"calling","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.614966869354248},{"word":"vault","start":3.84,"end":4.08,"confidence":0.9790039,"punctuated_word":"Vault","sentiment":"positive","sentiment_score":0.3996734023094177},{"word":"protective","start":4.08,"end":4.58,"confidence":0.99316406,"punctuated_word":"Protective","sentiment":"positive","sentiment_score":0.44843927025794983},{"word":"security","start":4.64,"end":5.04,"confidence":0.9921875,"punctuated_word":"Security","sentiment":"positive","sentiment_score":0.432187557220459},{"word":"services","start":5.04,"end":5.54,"confidence":0.8898926,"punctuated_word":"Services,","sentiment":"positive","sentiment_score":0.5197114944458008},{"word":"bringing","start":6.0,"end":6.3999996,"confidence":0.98828125,"punctuated_word":"bringing","sentiment":"positive","sentiment_score":0.5541847944259644},{"word":"humanity","start":6.3999996,"end":6.8999996,"confidence":0.9941406,"punctuated_word":"humanity","sentiment":"positive","sentiment_score":0.4622499346733093},{"word":"back","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"back","sentiment":"positive","sentiment_score":0.5839680433273315},{"word":"to","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5733745098114014},{"word":"security","start":7.3599997,"end":7.8599997,"confidence":1.0,"punctuated_word":"security.","sentiment":"positive","sentiment_score":0.44132930040359497},{"word":"please","start":8.72,"end":9.04,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.10525023937225342},{"word":"listen","start":9.04,"end":9.36,"confidence":1.0,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":0.0008068382740020752},{"word":"carefully","start":9.36,"end":9.84,"confidence":1.0,"punctuated_word":"carefully","sentiment":"neutral","sentiment_score":0.05851025879383087},{"word":"and","start":9.84,"end":10.0,"confidence":0.9716797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05877721309661865},{"word":"select","start":10.0,"end":10.32,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.07299980521202087},{"word":"from","start":10.32,"end":10.559999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1988270878791809},{"word":"the","start":10.559999,"end":10.639999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12333069741725922},{"word":"following","start":10.639999,"end":11.12,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.0819179117679596},{"word":"options","start":11.12,"end":11.62,"confidence":0.9863281,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.059278182685375214},{"word":"so","start":11.679999,"end":11.92,"confidence":0.85546875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.10406653583049774},{"word":"we","start":11.92,"end":12.0,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.23322954773902893},{"word":"can","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3559274673461914},{"word":"direct","start":12.16,"end":12.559999,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.24586835503578183},{"word":"your","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2516595423221588},{"word":"call","start":12.719999,"end":12.96,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.11391206085681917},{"word":"to","start":12.96,"end":13.12,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16613711416721344},{"word":"the","start":13.12,"end":13.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2024725377559662},{"word":"appropriate","start":13.28,"end":13.78,"confidence":1.0,"punctuated_word":"appropriate","sentiment":"neutral","sentiment_score":0.1283821165561676},{"word":"team","start":13.84,"end":14.34,"confidence":0.9980469,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.06342615932226181},{"word":"press","start":15.195001,"end":15.435,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.006703495979309082},{"word":"1","start":15.435,"end":15.675,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.0034108124673366547},{"word":"for","start":15.675,"end":15.915,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.006003826856613159},{"word":"operation","start":15.915,"end":16.415,"confidence":0.80810547,"punctuated_word":"operation,","sentiment":"neutral","sentiment_score":0.02203867956995964},{"word":"including","start":16.875,"end":17.375,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.01853858307003975},{"word":"site","start":17.435001,"end":17.675,"confidence":0.9980469,"punctuated_word":"site","sentiment":"neutral","sentiment_score":0.020083636045455933},{"word":"support","start":17.675,"end":18.175,"confidence":1.0,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":0.006491834297776222},{"word":"incident","start":18.475,"end":18.875,"confidence":1.0,"punctuated_word":"incident","sentiment":"neutral","sentiment_score":0.001325465738773346},{"word":"reporting","start":18.875,"end":19.275,"confidence":0.9694824,"punctuated_word":"reporting,","sentiment":"neutral","sentiment_score":-0.012438114732503893},{"word":"and","start":19.275,"end":19.435001,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.016042977571487427},{"word":"roster","start":19.435001,"end":19.835,"confidence":0.9941406,"punctuated_word":"roster","sentiment":"neutral","sentiment_score":-0.09128861129283904},{"word":"inquiry","start":19.835,"end":20.335,"confidence":0.82592773,"punctuated_word":"inquiry.","sentiment":"neutral","sentiment_score":-0.00937173143029213},{"word":"press","start":21.115,"end":21.435001,"confidence":0.99902344,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.009880509227514269},{"word":"2","start":21.435001,"end":21.595001,"confidence":0.99902344,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.007430803030729294},{"word":"for","start":21.595001,"end":21.835,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00950302556157112},{"word":"recruitment","start":21.835,"end":22.335,"confidence":0.9145508,"punctuated_word":"recruitment,","sentiment":"neutral","sentiment_score":-0.004514869302511215},{"word":"for","start":22.555,"end":22.795,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00934821367263794},{"word":"applications","start":22.795,"end":23.295,"confidence":0.73339844,"punctuated_word":"applications,","sentiment":"neutral","sentiment_score":0.01922581717371941},{"word":"and","start":23.515,"end":23.755001,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0025255829095840454},{"word":"employment","start":23.755001,"end":24.235,"confidence":1.0,"punctuated_word":"employment","sentiment":"neutral","sentiment_score":-0.025271430611610413},{"word":"related","start":24.235,"end":24.635,"confidence":0.9980469,"punctuated_word":"related","sentiment":"neutral","sentiment_score":-0.007010206580162048},{"word":"queries","start":24.635,"end":25.135,"confidence":0.9379883,"punctuated_word":"queries.","sentiment":"neutral","sentiment_score":0.012375123798847198},{"word":"press","start":25.835,"end":26.154999,"confidence":0.99121094,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.006073709577322006},{"word":"3","start":26.154999,"end":26.395,"confidence":0.9892578,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.01208987832069397},{"word":"for","start":26.395,"end":26.555,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.007828325033187866},{"word":"sales","start":26.555,"end":26.875,"confidence":0.99121094,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.04444979131221771},{"word":"and","start":26.875,"end":27.15,"confidence":0.9248047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010469548404216766},{"word":"client","start":27.23,"end":27.55,"confidence":0.97998047,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.005222603678703308},{"word":"services","start":27.55,"end":28.05,"confidence":0.9980469,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.004634268581867218},{"word":"to","start":28.35,"end":28.67,"confidence":0.6118164,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012756921350955963},{"word":"discuss","start":28.67,"end":29.07,"confidence":1.0,"punctuated_word":"discuss","sentiment":"neutral","sentiment_score":0.01873864978551865},{"word":"new","start":29.07,"end":29.31,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.030439458787441257},{"word":"services","start":29.31,"end":29.71,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.02890697866678238},{"word":"or","start":29.71,"end":29.869999,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.004984579980373383},{"word":"existing","start":29.869999,"end":30.349998,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":-0.01998504251241684},{"word":"client","start":30.349998,"end":30.75,"confidence":0.9604492,"punctuated_word":"client","sentiment":"neutral","sentiment_score":-0.014431983232498167},{"word":"support","start":30.75,"end":31.25,"confidence":0.9980469,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.007348410785198212},{"word":"press","start":31.789999,"end":32.03,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.005712028592824936},{"word":"4","start":32.03,"end":32.43,"confidence":1.0,"punctuated_word":"4","sentiment":"neutral","sentiment_score":0.03017660230398178},{"word":"for","start":32.43,"end":32.67,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.025988414883613583},{"word":"accounts","start":32.67,"end":32.989998,"confidence":0.79052734,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.028089195489883423},{"word":"and","start":32.989998,"end":33.15,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016878746449947357},{"word":"invoicing","start":33.15,"end":33.65,"confidence":0.98535156,"punctuated_word":"invoicing.","sentiment":"neutral","sentiment_score":0.034656792879104614},{"word":"vault","start":34.19,"end":34.51,"confidence":0.9921875,"punctuated_word":"Vault","sentiment":"neutral","sentiment_score":0.08634679764509201},{"word":"security","start":34.51,"end":35.01,"confidence":0.7770996,"punctuated_word":"Security,","sentiment":"neutral","sentiment_score":0.08463750779628754},{"word":"premium","start":35.23,"end":35.71,"confidence":0.984375,"punctuated_word":"premium","sentiment":"neutral","sentiment_score":0.15803728997707367},{"word":"service","start":35.71,"end":36.19,"confidence":0.9741211,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.1584147810935974},{"word":"purpose","start":36.19,"end":36.59,"confidence":0.99902344,"punctuated_word":"purpose","sentiment":"neutral","sentiment_score":0.2007501721382141},{"word":"driven","start":36.59,"end":36.91,"confidence":0.99902344,"punctuated_word":"driven","sentiment":"neutral","sentiment_score":0.1787874847650528},{"word":"protection","start":36.91,"end":37.41,"confidence":0.99316406,"punctuated_word":"protection.","sentiment":"neutral","sentiment_score":0.07334224879741669}],"paragraphs":{"transcript":"\nThank you for calling Vault Protective Security Services, bringing humanity back to security. Please listen carefully and select from the following options so we can direct your call to the appropriate team. Press 1 for operation, including site support, incident reporting, and roster inquiry. Press 2 for recruitment, for applications, and employment related queries. Press 3 for sales and client services to discuss new services or existing client support.\n\nPress 4 for accounts and invoicing. Vault Security, premium service, purpose driven protection.","paragraphs":[{"sentences":[{"text":"Thank you for calling Vault Protective Security Services, bringing humanity back to security.","start":2.8799999,"end":7.8599997,"sentiment":"positive","sentiment_score":0.5281277367701898},{"text":"Please listen carefully and select from the following options so we can direct your call to the appropriate team.","start":8.72,"end":14.34,"sentiment":"neutral","sentiment_score":0.13814629849634671},{"text":"Press 1 for operation, including site support, incident reporting, and roster inquiry.","start":15.195001,"end":20.335,"sentiment":"neutral","sentiment_score":-0.006398447634031374},{"text":"Press 2 for recruitment, for applications, and employment related queries.","start":21.115,"end":25.135,"sentiment":"neutral","sentiment_score":-0.0004964876919984817},{"text":"Press 3 for sales and client services to discuss new services or existing client support.","start":25.835,"end":31.25,"sentiment":"neutral","sentiment_score":0.004270058621962865}],"sentiment":"neutral","sentiment_score":0.13728615768469762,"num_words":69,"start":2.8799999,"end":31.25},{"sentences":[{"text":"Press 4 for accounts and invoicing.","start":31.789999,"end":33.65,"sentiment":"neutral","sentiment_score":0.02167962056895097},{"text":"Vault Security, premium service, purpose driven protection.","start":34.19,"end":37.41,"sentiment":"neutral","sentiment_score":0.13433089745896204}],"sentiment":"neutral","sentiment_score":0.08233800043280308,"num_words":13,"start":31.789999,"end":37.41}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Vault Protective Security Services, bringing humanity back to security. Please listen carefully and select from the following options so we can direct your call to the appropriate team. Press 1 for operation, including site support, incident reporting, and roster inquiry. Press 2 for recruitment, for applications, and employment related queries. Press 3 for sales and client services to discuss new services or existing client support.\n\nPress 4 for accounts and invoicing. Vault Security, premium service, purpose driven protection.","paragraphs":[{"sentences":[{"text":"Thank you for calling Vault Protective Security Services, bringing humanity back to security.","start":2.8799999,"end":7.8599997,"sentiment":"positive","sentiment_score":0.5281277367701898},{"text":"Please listen carefully and select from the following options so we can direct your call to the appropriate team.","start":8.72,"end":14.34,"sentiment":"neutral","sentiment_score":0.13814629849634671},{"text":"Press 1 for operation, including site support, incident reporting, and roster inquiry.","start":15.195001,"end":20.335,"sentiment":"neutral","sentiment_score":-0.006398447634031374},{"text":"Press 2 for recruitment, for applications, and employment related queries.","start":21.115,"end":25.135,"sentiment":"neutral","sentiment_score":-0.0004964876919984817},{"text":"Press 3 for sales and client services to discuss new services or existing client support.","start":25.835,"end":31.25,"sentiment":"neutral","sentiment_score":0.004270058621962865}],"sentiment":"neutral","sentiment_score":0.13728615768469762,"channel":1,"num_words":69,"start":2.8799999,"end":31.25},{"sentences":[{"text":"Press 4 for accounts and invoicing.","start":31.789999,"end":33.65,"sentiment":"neutral","sentiment_score":0.02167962056895097},{"text":"Vault Security, premium service, purpose driven protection.","start":34.19,"end":37.41,"sentiment":"neutral","sentiment_score":0.13433089745896204}],"sentiment":"neutral","sentiment_score":0.08233800043280308,"channel":1,"num_words":13,"start":31.789999,"end":37.41}]},"summary":{"result":"success","short":"The customer has called Vault Prot farewell security services and is given options to direct their call to the appropriate team. They can press 1 for operation, including site support, incident reporting, and roster inquiry, press 2 for recruitment, for applications, and employment related queries, or press 4 for accounts and invoicing. The customer will be informed of the premium service and purpose driven protection options."},"intents":{"segments":[{"text":"Thank you for calling Vault Protective Security Services, bringing humanity back to security. Please listen carefully and select from the following options so we can direct your call to the appropriate team.","start_word":1,"end_word":32,"intents":[{"intent":"Direct callers to appropriate team","confidence_score":0.06605464}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Vault Protective Security Services, bringing humanity back to security.","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.5127221345901489},{"text":"Please listen carefully and select from the following options so we can direct your call to the appropriate team. Press 1 for operation, including site support, incident reporting, and roster inquiry. Press 2 for recruitment, for applications, and employment related queries. Press 3 for sales and client services to discuss new services or existing client support. Press 4 for accounts and invoicing. Vault Security, premium service, purpose driven protection.","start_word":13,"end_word":81,"sentiment":"neutral","sentiment_score":0.05154760181903839}],"average":{"sentiment":"neutral","sentiment_score":0.13293134464937098}}}}