{"metadata":{"transaction_key":"deprecated","request_id":"019e911f-15a6-7c42-85f1-a6f9391d9b63","sha256":"3f99ca0fdf50ee4faac9ec2498d137b731fd28cb168c5b564c9b634d2f6e0560","created":"2026-06-04T05:33:15.185Z","duration":32.615936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":118,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":123,"output_tokens":123},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":123,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Brenda. This is Dana from Oakey Financial. We had you booked in so to go through your updated statement of advice. I believe we've also posted one to you. If you can confirm once that has been received and let us know when you're available to go through the updated advice document. Our number is 130160796. Thank you, and have a great afternoon.","confidence":0.9970703,"words":[{"word":"hi","start":11.44,"end":11.679999,"confidence":0.81347656,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.08602072298526764},{"word":"brenda","start":11.679999,"end":12.08,"confidence":0.9914551,"punctuated_word":"Brenda.","sentiment":"neutral","sentiment_score":0.07533620297908783},{"word":"this","start":12.08,"end":12.24,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.09299853444099426},{"word":"is","start":12.24,"end":12.32,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1080225184559822},{"word":"dana","start":12.32,"end":12.559999,"confidence":0.70410156,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.14355435967445374},{"word":"from","start":12.559999,"end":12.799999,"confidence":0.8911133,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1492816060781479},{"word":"oakey","start":12.799999,"end":13.12,"confidence":0.7845052,"punctuated_word":"Oakey","sentiment":"neutral","sentiment_score":0.09822581708431244},{"word":"financial","start":13.12,"end":13.62,"confidence":0.99853516,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.11243919283151628},{"word":"we","start":13.679999,"end":13.84,"confidence":0.9970703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.13958394527435303},{"word":"had","start":13.84,"end":14.0,"confidence":0.91259766,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.1461791694164276},{"word":"you","start":14.0,"end":14.16,"confidence":0.9741211,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11139228940010072},{"word":"booked","start":14.16,"end":14.32,"confidence":0.9604492,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.1299002170562744},{"word":"in","start":14.32,"end":14.48,"confidence":0.97509766,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12189921736717224},{"word":"so","start":14.48,"end":14.719999,"confidence":0.31201172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.15085794031620026},{"word":"to","start":14.719999,"end":14.799999,"confidence":0.51464844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1457286924123764},{"word":"go","start":14.799999,"end":14.96,"confidence":0.99609375,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.20597797632217407},{"word":"through","start":14.96,"end":15.12,"confidence":0.63916016,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2019757181406021},{"word":"your","start":15.12,"end":15.465,"confidence":0.98535156,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16090019047260284},{"word":"updated","start":15.545,"end":15.865,"confidence":0.89501953,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.14202135801315308},{"word":"statement","start":15.865,"end":16.025,"confidence":0.9970703,"punctuated_word":"statement","sentiment":"neutral","sentiment_score":0.1995542198419571},{"word":"of","start":16.025,"end":16.265,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12136319279670715},{"word":"advice","start":16.265,"end":16.745,"confidence":0.9602051,"punctuated_word":"advice.","sentiment":"neutral","sentiment_score":0.1351415365934372},{"word":"i","start":16.745,"end":16.905,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1650012731552124},{"word":"believe","start":16.905,"end":17.145,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.13223329186439514},{"word":"we've","start":17.145,"end":17.465,"confidence":0.9897461,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.1571636199951172},{"word":"also","start":17.465,"end":17.785,"confidence":0.99609375,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.12230399250984192},{"word":"posted","start":17.785,"end":18.185,"confidence":0.9902344,"punctuated_word":"posted","sentiment":"neutral","sentiment_score":0.1395454704761505},{"word":"one","start":18.185,"end":18.425,"confidence":0.98828125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.2156080901622772},{"word":"to","start":18.425,"end":18.665,"confidence":0.96972656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1363353282213211},{"word":"you","start":18.665,"end":19.145,"confidence":0.8601074,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15229010581970215},{"word":"if","start":19.145,"end":19.305,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1436787247657776},{"word":"you","start":19.305,"end":19.465,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12385819107294084},{"word":"can","start":19.465,"end":19.705,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08617925643920898},{"word":"confirm","start":19.705,"end":20.105,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.17320924997329712},{"word":"once","start":20.105,"end":20.345001,"confidence":0.9116211,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.1479858011007309},{"word":"that","start":20.345001,"end":20.505001,"confidence":0.68066406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17428277432918549},{"word":"has","start":20.505001,"end":20.665,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.14832836389541626},{"word":"been","start":20.665,"end":20.985,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.16724509000778198},{"word":"received","start":20.985,"end":21.385,"confidence":1.0,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.1984040141105652},{"word":"and","start":21.385,"end":21.625,"confidence":0.6010742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2175930291414261},{"word":"let","start":21.625,"end":21.785,"confidence":0.9790039,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.2074572592973709},{"word":"us","start":21.785,"end":21.865,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.16295474767684937},{"word":"know","start":21.865,"end":22.105,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.14469486474990845},{"word":"when","start":22.105,"end":22.265,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.12312447279691696},{"word":"you're","start":22.265,"end":22.505001,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.14079417288303375},{"word":"available","start":22.505001,"end":22.905,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.0956970825791359},{"word":"to","start":22.905,"end":23.065,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16938002407550812},{"word":"go","start":23.065,"end":23.225,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.19971509277820587},{"word":"through","start":23.225,"end":23.465,"confidence":0.9350586,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.20345021784305573},{"word":"the","start":23.465,"end":23.625,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1706010103225708},{"word":"updated","start":23.625,"end":24.025,"confidence":0.9970703,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.18147295713424683},{"word":"advice","start":24.025,"end":24.425,"confidence":0.97265625,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.18890348076820376},{"word":"document","start":24.425,"end":24.925,"confidence":0.9892578,"punctuated_word":"document.","sentiment":"neutral","sentiment_score":0.11173917353153227},{"word":"our","start":25.545,"end":25.625,"confidence":0.80615234,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.061231743544340134},{"word":"number","start":25.625,"end":25.945,"confidence":0.98535156,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.07369376718997955},{"word":"is","start":25.945,"end":26.105,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09294042736291884},{"word":"130160796","start":26.105,"end":29.224998,"confidence":0.97281903,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.10342917591333388},{"word":"thank","start":29.224998,"end":29.465,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.710908055305481},{"word":"you","start":29.465,"end":29.625,"confidence":0.98339844,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7852102518081665},{"word":"and","start":29.625,"end":29.785,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.7418895959854126},{"word":"have","start":29.785,"end":29.945,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7481444478034973},{"word":"a","start":29.945,"end":30.025,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7756035923957825},{"word":"great","start":30.025,"end":30.265,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7941635847091675},{"word":"afternoon","start":30.265,"end":30.765,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.49088072776794434}],"paragraphs":{"transcript":"\nHi, Brenda. This is Dana from Oakey Financial. We had you booked in so to go through your updated statement of advice. I believe we've also posted one to you. If you can confirm once that has been received and let us know when you're available to go through the updated advice document.\n\nOur number is 130160796. Thank you, and have a great afternoon.","paragraphs":[{"sentences":[{"text":"Hi, Brenda.","start":11.44,"end":12.08,"sentiment":"neutral","sentiment_score":0.08067846298217773},{"text":"This is Dana from Oakey Financial.","start":12.08,"end":13.62,"sentiment":"neutral","sentiment_score":0.11742033809423447},{"text":"We had you booked in so to go through your updated statement of advice.","start":13.679999,"end":16.745,"sentiment":"neutral","sentiment_score":0.150891118815967},{"text":"I believe we've also posted one to you.","start":16.745,"end":19.145,"sentiment":"neutral","sentiment_score":0.1525601465255022},{"text":"If you can confirm once that has been received and let us know when you're available to go through the updated advice document.","start":19.145,"end":24.925,"sentiment":"neutral","sentiment_score":0.16003256744664648}],"sentiment":"neutral","sentiment_score":0.14867141210245635,"num_words":53,"start":11.44,"end":24.925},{"sentences":[{"text":"Our number is 130160796.","start":25.545,"end":29.224998,"sentiment":"neutral","sentiment_score":0.08282377850264311},{"text":"Thank you, and have a great afternoon.","start":29.224998,"end":30.765,"sentiment":"positive","sentiment_score":0.7209714651107788}],"sentiment":"positive","sentiment_score":0.48891776088963856,"num_words":11,"start":25.545,"end":30.765}]}}]},{"alternatives":[{"transcript":"Has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"has","start":0.32,"end":0.48,"confidence":0.93115234,"punctuated_word":"Has","sentiment":"negative","sentiment_score":-0.3411282002925873},{"word":"been","start":0.48,"end":0.64,"confidence":0.99902344,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.4463715255260467},{"word":"forwarded","start":0.64,"end":1.12,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.4615750908851623},{"word":"to","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4421020746231079},{"word":"voice","start":1.36,"end":1.5999999,"confidence":0.9951172,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.5396532416343689},{"word":"mail","start":1.5999999,"end":2.1,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.4839519262313843},{"word":"the","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4966462254524231},{"word":"person","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5257998704910278},{"word":"you","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5156993865966797},{"word":"are","start":2.8,"end":2.96,"confidence":0.85546875,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.4599742889404297},{"word":"trying","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.46609920263290405},{"word":"to","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4989864230155945},{"word":"reach","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.5828124284744263},{"word":"is","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5997323393821716},{"word":"not","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5688208341598511},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5500396490097046},{"word":"at","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.232324481010437},{"word":"the","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1809765249490738},{"word":"tone","start":5.12,"end":5.6,"confidence":0.99902344,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.1668311357498169},{"word":"please","start":5.6,"end":6.0,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2275587022304535},{"word":"record","start":6.0,"end":6.3199997,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.23340171575546265},{"word":"your","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2232629954814911},{"word":"message","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.21659809350967407},{"word":"when","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.149823859333992},{"word":"you","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1888949424028397},{"word":"have","start":7.52,"end":7.7599998,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1607765406370163},{"word":"finished","start":7.7599998,"end":8.16,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1420203298330307},{"word":"recording","start":8.16,"end":8.66,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.19770389795303345},{"word":"you","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2255607098340988},{"word":"may","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.23096132278442383},{"word":"hang","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.19179248809814453},{"word":"up","start":9.28,"end":9.78,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.22243458032608032}],"paragraphs":{"transcript":"\nHas been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Has been forwarded to voice mail.","start":0.32,"end":2.1,"sentiment":"negative","sentiment_score":-0.45246367653210956},{"text":"The person you are trying to reach is not available.","start":2.1599998,"end":4.5,"sentiment":"negative","sentiment_score":-0.5264610648155212},{"text":"At the tone, please record your message.","start":4.7999997,"end":6.98,"sentiment":"neutral","sentiment_score":-0.21156480695520127},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.78,"sentiment":"neutral","sentiment_score":-0.18999651902251774}],"sentiment":"negative","sentiment_score":-0.3490723446011543,"num_words":32,"start":0.32,"end":9.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Brenda. This is Dana from Oakey Financial. We had you booked in so to go through your updated statement of advice. I believe we've also posted one to you. If you can confirm once that has been received and let us know when you're available to go through the updated advice document.\n\nOur number is 130160796. Thank you, and have a great afternoon.","paragraphs":[{"sentences":[{"text":"Has been forwarded to voice mail.","start":0.32,"end":2.1,"sentiment":"negative","sentiment_score":-0.45246367653210956},{"text":"The person you are trying to reach is not available.","start":2.1599998,"end":4.5,"sentiment":"negative","sentiment_score":-0.5264610648155212},{"text":"At the tone, please record your message.","start":4.7999997,"end":6.98,"sentiment":"neutral","sentiment_score":-0.21156480695520127},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.78,"sentiment":"neutral","sentiment_score":-0.18999651902251774}],"sentiment":"negative","sentiment_score":-0.3490723446011543,"channel":1,"num_words":32,"start":0.32,"end":9.78},{"sentences":[{"text":"Hi, Brenda.","start":11.44,"end":12.08,"sentiment":"neutral","sentiment_score":0.08067846298217773},{"text":"This is Dana from Oakey Financial.","start":12.08,"end":13.62,"sentiment":"neutral","sentiment_score":0.11742033809423447},{"text":"We had you booked in so to go through your updated statement of advice.","start":13.679999,"end":16.745,"sentiment":"neutral","sentiment_score":0.150891118815967},{"text":"I believe we've also posted one to you.","start":16.745,"end":19.145,"sentiment":"neutral","sentiment_score":0.1525601465255022},{"text":"If you can confirm once that has been received and let us know when you're available to go through the updated advice document.","start":19.145,"end":24.925,"sentiment":"neutral","sentiment_score":0.16003256744664648}],"sentiment":"neutral","sentiment_score":0.14867141210245635,"channel":0,"num_words":53,"start":11.44,"end":24.925},{"sentences":[{"text":"Our number is 130160796.","start":25.545,"end":29.224998,"sentiment":"neutral","sentiment_score":0.08282377850264311},{"text":"Thank you, and have a great afternoon.","start":29.224998,"end":30.765,"sentiment":"positive","sentiment_score":0.7209714651107788}],"sentiment":"positive","sentiment_score":0.48891776088963856,"channel":0,"num_words":11,"start":25.545,"end":30.765}]},"summary":{"result":"success","short":"The representative from Oakey Financial, Dana, is calling Brenda to follow up on her updated statement of advice. Dana asks Brenda to confirm once she receives the updated advice document and provides her phone number for further communication. Brenda has not yet received the document."},"intents":{"segments":[{"text":"If you can confirm once that has been received and let us know when you're available to go through the updated advice document.","start_word":62,"end_word":84,"intents":[{"intent":"Confirm status of update and advise on document availability","confidence_score":2.0544384e-8}]}]},"sentiments":{"segments":[{"text":"Has been forwarded to voice mail. The person you are trying to reach is not available.","start_word":0,"end_word":15,"sentiment":"negative","sentiment_score":-0.49868208169937134},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Brenda. This is Dana from Oakey Financial. We had you booked in so to go through your updated statement of advice. I believe we've also posted one to you. If you can confirm once that has been received and let us know when you're available to go through the updated advice document. Our number is 130160796.","start_word":16,"end_word":88,"sentiment":"neutral","sentiment_score":0.06637229025363922},{"text":"Thank you, and have a great afternoon.","start_word":89,"end_word":95,"sentiment":"positive","sentiment_score":0.7587558627128601}],"average":{"sentiment":"neutral","sentiment_score":0.035378812774410094}}}}