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you.","start":46.126934,"end":46.606934,"sentiment":"neutral","sentiment_score":0.2743652015924454},{"text":"Thanks.","start":46.606934,"end":46.766937,"sentiment":"positive","sentiment_score":0.3812653720378876},{"text":"Bye.","start":46.766937,"end":47.266937,"sentiment":"neutral","sentiment_score":0.23098492622375488}],"sentiment":"neutral","sentiment_score":0.273497474193573,"channel":1,"num_words":5,"start":45.886936,"end":47.266937},{"sentences":[{"text":"Alright.","start":47.686874,"end":48.186874,"sentiment":"neutral","sentiment_score":0.09621954709291458}],"sentiment":"neutral","sentiment_score":0.09621954709291458,"channel":0,"num_words":1,"start":47.686874,"end":48.186874}]},"summary":{"result":"success","short":"The customer, Jared, receives a call from Ross at Tech Home who is following up on Ribbon Communications 60,000. Ross mentions that Microsoft has not reviewed it yet and suggests staying tight and getting in touch with Teams. They agree to touch base again next week."},"intents":{"segments":[{"text":"We'll just Cheers. take follow-up next week. Okay?","start_word":110,"end_word":117,"intents":[{"intent":"Schedule follow-up","confidence_score":0.021018842}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Jared. It's Ross with Tech Home. How's it going over, ma'am? Hello? Oh, yeah.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.1771564483642578},{"text":"Good. How are you going? That's great. Doing good, buddy.","start_word":16,"end_word":25,"sentiment":"positive","sentiment_score":0.6173215508460999},{"text":"Jared, actually, just getting back to you regarding Ribbon Communications 60 thousand Yeah. I still haven't Microsoft reviewed it, Teams. mate. It's been pretty pretty flat out here. But just stay tight, and I'll I'll get get around till next week. X-ray. Okay. Alright. No worries. I was just checking in if you have gone through it. So Yeah. No. yep. Cheers, mate. Cheers. Just touch base with me next week, maybe midweek. Mhmm. Okay. No worries, ma'am.","start_word":26,"end_word":103,"sentiment":"neutral","sentiment_score":0.03937537223100662},{"text":"Take Cool. your time. Thanks, mate.","start_word":104,"end_word":109,"sentiment":"positive","sentiment_score":0.4066827595233917},{"text":"We'll just Cheers. take follow-up next week. Okay? Alright. Catch you.","start_word":110,"end_word":120,"sentiment":"neutral","sentiment_score":0.2028324156999588},{"text":"Thanks.","start_word":121,"end_word":121,"sentiment":"positive","sentiment_score":0.3812653720378876},{"text":"Bye. Alright.","start_word":122,"end_word":123,"sentiment":"neutral","sentiment_score":0.17916278541088104}],"average":{"sentiment":"neutral","sentiment_score":0.14735268257759712}}}}