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So after coordinating with our accounts department, the compensation for the six days that you do not have an Internet connection will be credited to your July invoice. Is that okay? Yeah. Hang on. Let me just check. I think your June month is free since we have a first one. Hang on. Let me check. Yeah. Since your first month end is free, So you're not going to receive an invoice for the month of June. You will receive your first invoice on hang on. Let me confirm. July 15. Yeah. And that's it. Hang on. Let me check. Your bill for July 17 to July 31 is $38.36. Yeah. Actually, it's it's up to you whether you want direct debit or credit card. Our accounts department was Yeah. That's correct. Those they'll be sending you a payment portal a portal. Actually, you can also do it via the portal, the customer portal, or for the invoice? Yeah. Our accounts department will send you an email. And I think you'll also receive a notification at your customer portal regarding that. 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Hello. Good morning. This is Maureen again from Airtel tech support. Am I speaking with Chelsea?\n\nYeah. So after coordinating with our accounts department, the compensation for the six days that you do not have an Internet connection will be credited to your July invoice. Is that okay? Yeah. Hang on.\n\nLet me just check. I think your June month is free since we have a first one. Hang on. Let me check. Yeah.\n\nSince your first month end is free, So you're not going to receive an invoice for the month of June. You will receive your first invoice on hang on. Let me confirm. July 15. Yeah.\n\nAnd that's it. Hang on. Let me check. Your bill for July 17 to July 31 is $38.36. Yeah.\n\nActually, it's it's up to you whether you want direct debit or credit card. Our accounts department was Yeah. That's correct. Those they'll be sending you a payment portal a portal. Actually, you can also do it via the portal, the customer portal, or for the invoice?\n\nYeah. Our accounts department will send you an email. And I think you'll also receive a notification at your customer portal regarding that. So, yeah, we're going to less the six days, which is $13.98 to your July month invoice bill July month bill. Okay.\n\nThat's it, Susan. Bye. Yeah. You're welcome. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.08896996080875397},{"text":"Hello.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.0948903039097786},{"text":"Good morning.","start":4.0,"end":4.56,"sentiment":"neutral","sentiment_score":0.2986333519220352},{"text":"This is Maureen again from Airtel tech support.","start":4.56,"end":7.14,"sentiment":"neutral","sentiment_score":0.1727453488856554},{"text":"Am I speaking with Chelsea?","start":7.3599997,"end":8.66,"sentiment":"neutral","sentiment_score":0.08228098601102829}],"sentiment":"neutral","sentiment_score":0.15144086410017574,"num_words":17,"start":3.36,"end":8.66},{"sentences":[{"text":"Yeah.","start":11.28,"end":11.78,"sentiment":"neutral","sentiment_score":0.0939088761806488},{"text":"So after coordinating with our accounts department, the compensation for the six days that you do not have an Internet connection will be 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Yes. Okay. So am I supposed to pay this month, June? Mhmm. Okay. Did they say how much it will cost? Is it direct debit or Okay. So they'll send me an invoice on how to pay, and then I just need to pay. Right? Okay. Before the due date. Through the portal or But will they send me an email for the invoice? Yeah. Okay. Okay. Thanks so much. Mhmm. Okay. Alright. Okay. Thank you so much for your time. Bye. 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Yes. Okay. So am I supposed to pay this month, June? Mhmm.\n\nOkay. Did they say how much it will cost? Is it direct debit or Okay. So they'll send me an invoice on how to pay, and then I just need to pay. Right?\n\nOkay. Before the due date. Through the portal or But will they send me an email for the invoice? Yeah. Okay.\n\nOkay. Thanks so much. Mhmm. Okay. Alright.\n\nOkay. Thank you so much for your time. Bye. You too.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.02347452938556671},{"text":"Yes.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.10409235209226608},{"text":"Okay.","start":27.845,"end":28.324999,"sentiment":"neutral","sentiment_score":0.010069910436868668},{"text":"So am I supposed to pay this month, June?","start":28.324999,"end":32.309998,"sentiment":"neutral","sentiment_score":0.003428727388381958},{"text":"Mhmm.","start":55.685,"end":56.13,"sentiment":"neutral","sentiment_score":0.026852156966924667}],"sentiment":"neutral","sentiment_score":0.01502673041362029,"num_words":13,"start":0.08,"end":56.13},{"sentences":[{"text":"Okay.","start":72.245,"end":72.745,"sentiment":"neutral","sentiment_score":-0.006441793404519558},{"text":"Did they say how much it will cost?","start":73.525,"end":76.105,"sentiment":"neutral","sentiment_score":-0.027164499973878264},{"text":"Is it direct debit or Okay.","start":101.365005,"end":117.11,"sentiment":"neutral","sentiment_score":0.011301153960327307},{"text":"So they'll send me an invoice on how to pay, and then I just need to pay.","start":117.11,"end":122.55,"sentiment":"neutral","sentiment_score":0.003531992545022684},{"text":"Right?","start":122.55,"end":123.05,"sentiment":"neutral","sentiment_score":0.016209730878472328}],"sentiment":"neutral","sentiment_score":-0.0024150686451431475,"num_words":33,"start":72.245,"end":123.05},{"sentences":[{"text":"Okay.","start":124.87,"end":125.350006,"sentiment":"neutral","sentiment_score":0.025927279144525528},{"text":"Before the due date.","start":125.350006,"end":126.89,"sentiment":"neutral","sentiment_score":0.0005372273735702038},{"text":"Through the portal or But will they send me an email for the invoice?","start":131.235,"end":146.27,"sentiment":"neutral","sentiment_score":-0.0026166380516120364},{"text":"Yeah.","start":146.65001,"end":147.15001,"sentiment":"neutral","sentiment_score":0.008566667325794697},{"text":"Okay.","start":149.45,"end":149.95,"sentiment":"neutral","sentiment_score":0.009916074573993685}],"sentiment":"neutral","sentiment_score":0.0004726665626679148,"num_words":21,"start":124.87,"end":149.95},{"sentences":[{"text":"Okay.","start":152.97,"end":153.45,"sentiment":"neutral","sentiment_score":0.03474263846874237},{"text":"Thanks so much.","start":153.45,"end":154.455,"sentiment":"neutral","sentiment_score":0.1440103550752004},{"text":"Mhmm.","start":158.535,"end":159.035,"sentiment":"neutral","sentiment_score":0.022000905126333237},{"text":"Okay.","start":177.56999,"end":177.89,"sentiment":"neutral","sentiment_score":0.07059013098478317},{"text":"Alright.","start":177.89,"end":178.39,"sentiment":"neutral","sentiment_score":0.15288452804088593}],"sentiment":"neutral","sentiment_score":0.10174989540662084,"num_words":7,"start":152.97,"end":178.39},{"sentences":[{"text":"Okay.","start":179.70688,"end":180.02687,"sentiment":"neutral","sentiment_score":0.22212493419647217},{"text":"Thank you so much for your time.","start":180.02687,"end":181.94687,"sentiment":"positive","sentiment_score":0.4630657264164516},{"text":"Bye.","start":181.94687,"end":182.44687,"sentiment":"neutral","sentiment_score":0.27388089895248413},{"text":"You too.","start":185.54688,"end":186.36687,"sentiment":"neutral","sentiment_score":0.23490973562002182}],"sentiment":"positive","sentiment_score":0.38248048993674194,"num_words":11,"start":179.70688,"end":186.36687}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good morning. This is Maureen again from Airtel tech support. Am I speaking with Chelsea?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So after coordinating with our accounts department, the compensation for the six days that you do not have an Internet connection will be credited to your July invoice. Is that okay?\n\nChannel 1: Okay. So am\n\nChannel 0: Yeah.\n\nChannel 1: I supposed to pay this month, June?\n\nChannel 0: Hang on. Let me just check. I think your June month is free since we have a first one. Hang on. Let me check.\n\nYeah. Since your first month end is free,\n\nChannel 1: Mhmm.\n\nChannel 0: So you're not going to receive an invoice for the month of June. You will receive your first invoice on hang on. Let me confirm. July 15.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Did they say\n\nChannel 0: And\n\nChannel 1: how\n\nChannel 0: that's\n\nChannel 1: much\n\nChannel 0: it.\n\nChannel 1: it will cost?\n\nChannel 0: Hang on. Let me check. Your bill for July 17 to July 31 is $38.36. Yeah.\n\nChannel 1: Is it direct debit or\n\nChannel 0: Actually, it's it's up to you whether you want direct debit or credit card. Our accounts\n\nChannel 1: Okay. So\n\nChannel 0: department\n\nChannel 1: they'll send me\n\nChannel 0: was\n\nChannel 1: an invoice on how to pay, and then I just need to pay. Right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: Those\n\nChannel 1: Before\n\nChannel 0: they'll\n\nChannel 1: the\n\nChannel 0: be\n\nChannel 1: due\n\nChannel 0: sending\n\nChannel 1: date.\n\nChannel 0: you a payment portal a portal.\n\nChannel 1: Through the portal or\n\nChannel 0: Actually, you can also do it via the portal, the customer portal, or\n\nChannel 1: But will they send me an email\n\nChannel 0: for\n\nChannel 1: for\n\nChannel 0: the invoice?\n\nChannel 1: the invoice? Yeah.\n\nChannel 0: Yeah. Our accounts\n\nChannel 1: Okay.\n\nChannel 0: department will send you an email. And\n\nChannel 1: Okay.\n\nChannel 0: I think\n\nChannel 1: Thanks\n\nChannel 0: you'll\n\nChannel 1: so\n\nChannel 0: also\n\nChannel 1: much.\n\nChannel 0: receive a notification at your customer\n\nChannel 1: Mhmm.\n\nChannel 0: portal regarding that. So, yeah, we're going to less the six days, which is $13.98 to your July month invoice bill July month bill. Okay.\n\nChannel 1: Okay.\n\nChannel 0: That's\n\nChannel 1: Alright.\n\nChannel 0: it, Susan.\n\nChannel 1: Okay. Thank you so\n\nChannel 0: Bye.\n\nChannel 1: much for your time. Bye.\n\nChannel 0: Yeah. You're welcome. Have a great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.02347452938556671}],"sentiment":"neutral","sentiment_score":0.02347452938556671,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Yes.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.08896996080875397},{"text":"Hello.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.0948903039097786},{"text":"Good morning.","start":4.0,"end":4.56,"sentiment":"neutral","sentiment_score":0.2986333519220352},{"text":"This is Maureen again from Airtel tech support.","start":4.56,"end":7.14,"sentiment":"neutral","sentiment_score":0.1727453488856554},{"text":"Am I speaking with 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Maureen informs Chelsea that she will receive her first invoice for the six days she doesn't have internet connection, and that she will not be charged for the remaining months. She confirms the payment details and advises Chelsea to use the customer portal for future invoices."},"intents":{"segments":[{"text":"Your bill for July 17 to July 31 is $38.36. Yeah.","start_word":140,"end_word":150,"intents":[{"intent":"Pay bill","confidence_score":0.13455279}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good morning. This is Maureen again from Airtel tech support. Am I speaking with Chelsea? Yes. Yeah. So after coordinating with our accounts department, the compensation for the six days that you do not have an Internet connection will be credited to your July invoice. Is that okay? Okay. So am Yeah. I supposed to pay this month, June? Hang on. Let me just check. I think your June month is free since we have a first one. Hang on. Let me check. Yeah. Since your first month end is free, Mhmm. So you're not going to receive an invoice for the month of June. You will receive your first invoice on hang on. Let me confirm. July 15. Okay. Yeah. Did they say And how that's much it. it will cost? Hang on. Let me check. Your bill for July 17 to July 31 is $38.36. Yeah. Is it direct debit or Actually, it's it's up to you whether you want direct debit or credit card. Our accounts Okay. So department they'll send me was an invoice on how to pay, and then I just need to pay. Right? Yeah. That's correct. Okay. Those Before they'll the be due sending date. you a payment portal a portal. Through the portal or Actually, you can also do it via the portal, the customer portal, or But will they send me an email for for the invoice? the invoice? Yeah. Yeah. Our accounts Okay. department will send you an email. And Okay. I think Thanks you'll so also much. receive a notification at your customer Mhmm. portal regarding that. 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