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What did you say? Can you repeat? Okay. Where you come from?\n\nFor which country? For which country? Is that who I was Can I explain? You come from Australia. Right?\n\nYes. What did you say? I cannot live from where What did you say, buddy? I don't care what. I said what did you say, buddy?\n\nI cannot even hear you. What did you say? It's no matter. I need to let me explain where you come from. Hey.\n\nNo. No. I I I need to know where you come from, buddy. Okay. It's no matter.\n\nWhere where you come from? Where you call me? Where where where you got my number? Where did you got my number? Okay.\n\nNo, ma'am. 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It's Andrew from Resilience AI. Did I caught you in a bedtime?\n\nChannel 1: What did you say? Can you repeat?\n\nChannel 0: I I was trying to get a hold of Andreas.\n\nChannel 1: Okay. Where you come from?\n\nChannel 0: Vid from Vidilence AI. We are a cybersecurity analyst. We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing staff. Andres, would you be open for a quick demo?\n\nChannel 1: For which country? For which country? Is that who I was Can I explain?\n\nChannel 0: Oh, isn't this, Andres, that I'm calling you from Royal Flying Doctor Service in Australia?\n\nChannel 1: You come from Australia. Right? Yes.\n\nChannel 0: I just said\n\nChannel 1: What did you say? I cannot live from where What did you say, buddy?\n\nChannel 0: What? I'm sorry?\n\nChannel 1: I don't\n\nChannel 0: Hello?\n\nChannel 1: care what. I said what did you say, buddy? I cannot even hear you. What did you say?\n\nChannel 0: Oh, I'm I'm sorry. You're cutting in and out. I I cannot hear you as well.\n\nChannel 1: It's no matter. I need to let me explain where you come from.\n\nChannel 0: Hello?\n\nChannel 1: Hey.\n\nChannel 0: Hello, Andres? Can you hear\n\nChannel 1: No.\n\nChannel 0: me?\n\nChannel 1: No. I I I need to know where you come from, buddy. Okay. It's no matter. Where where you come from?\n\nWhere you call me? Where where where you got my number? Where did you got my number?\n\nChannel 0: What was that, Andreas? Hello? Mate, let let me call you back. I I can't I can barely hear you.\n\nChannel 1: Okay. No, ma'am. Where did you got my number?","paragraphs":[{"sentences":[{"text":"Hello?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":-0.0006959093734622002}],"sentiment":"neutral","sentiment_score":-0.0006959093734622002,"channel":0,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"Hello?","start":12.0,"end":12.435,"sentiment":"neutral","sentiment_score":0.003016532864421606}],"sentiment":"neutral","sentiment_score":0.003016532864421606,"channel":1,"num_words":1,"start":12.0,"end":12.435},{"sentences":[{"text":"Oh, hi, Andres.","start":13.545,"end":15.325001,"sentiment":"neutral","sentiment_score":0.0628735621770223},{"text":"It's Andrew from Resilience AI.","start":16.105,"end":18.205,"sentiment":"neutral","sentiment_score":0.10443646758794785},{"text":"Did I caught you in a bedtime?","start":19.065,"end":20.605,"sentiment":"neutral","sentiment_score":0.006796996242233685}],"sentiment":"neutral","sentiment_score":0.050558799877762794,"channel":0,"num_words":15,"start":13.545,"end":20.605},{"sentences":[{"text":"What did you say?","start":23.955,"end":24.835,"sentiment":"neutral","sentiment_score":-0.03950392594560981},{"text":"Can you repeat?","start":24.835,"end":25.654999,"sentiment":"neutral","sentiment_score":-0.01874345230559508}],"sentiment":"neutral","sentiment_score":-0.03060658009988921,"channel":1,"num_words":7,"start":23.955,"end":25.654999},{"sentences":[{"text":"I I was trying to get a hold of Andreas.","start":27.91,"end":30.57,"sentiment":"neutral","sentiment_score":-0.006700847670435906}],"sentiment":"neutral","sentiment_score":-0.006700847670435906,"channel":0,"num_words":10,"start":27.91,"end":30.57},{"sentences":[{"text":"Okay.","start":35.1,"end":35.34,"sentiment":"neutral","sentiment_score":0.015923859551548958},{"text":"Where you come from?","start":35.34,"end":36.48,"sentiment":"neutral","sentiment_score":0.013172301463782787}],"sentiment":"neutral","sentiment_score":0.013722613081336021,"channel":1,"num_words":5,"start":35.1,"end":36.48},{"sentences":[{"text":"Vid from Vidilence AI.","start":38.835003,"end":40.775,"sentiment":"neutral","sentiment_score":0.08119952119886875},{"text":"We are a cybersecurity analyst.","start":40.835003,"end":42.935,"sentiment":"neutral","sentiment_score":0.1345260187983513},{"text":"We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing staff.","start":43.395,"end":52.455,"sentiment":"neutral","sentiment_score":0.23807415544986724},{"text":"Andres, would you be open for a quick demo?","start":53.23,"end":55.73,"sentiment":"neutral","sentiment_score":0.0967826967438062}],"sentiment":"neutral","sentiment_score":0.18186805431925973,"channel":0,"num_words":43,"start":38.835003,"end":55.73},{"sentences":[{"text":"For which country?","start":56.010002,"end":56.89,"sentiment":"neutral","sentiment_score":0.004843087090800206},{"text":"For which country?","start":56.89,"end":57.690002,"sentiment":"neutral","sentiment_score":0.001175063041349252},{"text":"Is that who I was Can I explain?","start":57.690002,"end":59.32,"sentiment":"neutral","sentiment_score":-0.0009566697990521789}],"sentiment":"neutral","sentiment_score":0.0007429351431450673,"channel":1,"num_words":14,"start":56.010002,"end":59.32},{"sentences":[{"text":"Oh, isn't this, Andres, that I'm calling you from Royal Flying Doctor Service in Australia?","start":61.15,"end":66.77,"sentiment":"neutral","sentiment_score":-0.015052738537391027}],"sentiment":"neutral","sentiment_score":-0.015052738537391027,"channel":0,"num_words":15,"start":61.15,"end":66.77},{"sentences":[{"text":"You come from Australia.","start":70.94501,"end":71.985,"sentiment":"neutral","sentiment_score":-0.027736227959394455},{"text":"Right?","start":71.985,"end":72.485,"sentiment":"neutral","sentiment_score":-0.018469903618097305},{"text":"Yes.","start":72.545006,"end":73.045006,"sentiment":"neutral","sentiment_score":-0.017881769686937332}],"sentiment":"neutral","sentiment_score":-0.024549430857102077,"channel":1,"num_words":6,"start":70.94501,"end":73.045006},{"sentences":[{"text":"I just said","start":76.245,"end":77.145004,"sentiment":"neutral","sentiment_score":-0.034777507185935974}],"sentiment":"neutral","sentiment_score":-0.034777507185935974,"channel":0,"num_words":3,"start":76.245,"end":77.145004},{"sentences":[{"text":"What did you say?","start":81.58501,"end":82.625,"sentiment":"neutral","sentiment_score":-0.07212382834404707},{"text":"I cannot live from where What did you say, buddy?","start":82.625,"end":86.24,"sentiment":"neutral","sentiment_score":-0.1568317249417305}],"sentiment":"neutral","sentiment_score":-0.1326294687709638,"channel":1,"num_words":14,"start":81.58501,"end":86.24},{"sentences":[{"text":"What?","start":88.4,"end":88.72,"sentiment":"neutral","sentiment_score":-0.12333261966705322},{"text":"I'm sorry?","start":88.72,"end":89.38,"sentiment":"neutral","sentiment_score":-0.20457452535629272}],"sentiment":"neutral","sentiment_score":-0.17749389012654623,"channel":0,"num_words":3,"start":88.4,"end":89.38},{"sentences":[{"text":"I don't","start":89.17999,"end":92.86,"sentiment":"neutral","sentiment_score":-0.25907330214977264}],"sentiment":"neutral","sentiment_score":-0.25907330214977264,"channel":1,"num_words":2,"start":89.17999,"end":92.86},{"sentences":[{"text":"Hello?","start":92.72,"end":93.22,"sentiment":"neutral","sentiment_score":-0.17597433924674988}],"sentiment":"neutral","sentiment_score":-0.17597433924674988,"channel":0,"num_words":1,"start":92.72,"end":93.22},{"sentences":[{"text":"care what.","start":92.86,"end":93.68,"sentiment":"neutral","sentiment_score":-0.2125096619129181},{"text":"I said what did you say, buddy?","start":94.22,"end":96.56,"sentiment":"neutral","sentiment_score":-0.13758267568690435},{"text":"I cannot even hear you.","start":96.7,"end":98.06,"sentiment":"negative","sentiment_score":-0.5056990861892701},{"text":"What did you say?","start":98.06,"end":99.015,"sentiment":"neutral","sentiment_score":-0.2092277966439724}],"sentiment":"neutral","sentiment_score":-0.2640835928420226,"channel":1,"num_words":18,"start":92.86,"end":99.015},{"sentences":[{"text":"Oh, I'm I'm sorry.","start":98.665,"end":99.865,"sentiment":"negative","sentiment_score":-0.3651452213525772},{"text":"You're cutting in and out.","start":99.865,"end":100.985,"sentiment":"negative","sentiment_score":-0.5372600317001343},{"text":"I I cannot hear you as well.","start":100.985,"end":102.685,"sentiment":"negative","sentiment_score":-0.5951997637748718}],"sentiment":"negative","sentiment_score":-0.5195799618959427,"channel":0,"num_words":16,"start":98.665,"end":102.685},{"sentences":[{"text":"It's no matter.","start":105.895,"end":106.715,"sentiment":"negative","sentiment_score":-0.3674207031726837},{"text":"I need to let me explain where you come from.","start":107.095,"end":109.435,"sentiment":"neutral","sentiment_score":-0.26093062162399294}],"sentiment":"neutral","sentiment_score":-0.28550525582753694,"channel":1,"num_words":13,"start":105.895,"end":109.435},{"sentences":[{"text":"Hello?","start":109.065,"end":109.565,"sentiment":"neutral","sentiment_score":-0.0841413289308548}],"sentiment":"neutral","sentiment_score":-0.0841413289308548,"channel":0,"num_words":1,"start":109.065,"end":109.565},{"sentences":[{"text":"Hey.","start":109.575,"end":110.075,"sentiment":"neutral","sentiment_score":-0.0661715418100357}],"sentiment":"neutral","sentiment_score":-0.0661715418100357,"channel":1,"num_words":1,"start":109.575,"end":110.075},{"sentences":[{"text":"Hello, Andres?","start":111.0,"end":111.740005,"sentiment":"neutral","sentiment_score":-0.05400419421494007},{"text":"Can you hear","start":111.96,"end":112.44,"sentiment":"neutral","sentiment_score":-0.10943278173605601}],"sentiment":"neutral","sentiment_score":-0.08726134672760963,"channel":0,"num_words":5,"start":111.0,"end":112.44},{"sentences":[{"text":"No.","start":112.295,"end":112.534996,"sentiment":"neutral","sentiment_score":-0.26416730880737305}],"sentiment":"neutral","sentiment_score":-0.26416730880737305,"channel":1,"num_words":1,"start":112.295,"end":112.534996},{"sentences":[{"text":"me?","start":112.44,"end":112.94,"sentiment":"neutral","sentiment_score":-0.24881042540073395}],"sentiment":"neutral","sentiment_score":-0.24881042540073395,"channel":0,"num_words":1,"start":112.44,"end":112.94},{"sentences":[{"text":"No.","start":112.534996,"end":112.695,"sentiment":"negative","sentiment_score":-0.4151058793067932},{"text":"I I I need to know where you come from, buddy.","start":112.695,"end":115.39,"sentiment":"neutral","sentiment_score":-0.32876348901878705},{"text":"Okay.","start":123.130005,"end":123.630005,"sentiment":"neutral","sentiment_score":-0.14153987169265747},{"text":"It's no matter.","start":123.69,"end":124.25,"sentiment":"neutral","sentiment_score":-0.19124322136243185},{"text":"Where where you come from?","start":124.25,"end":125.05,"sentiment":"neutral","sentiment_score":-0.16955722272396087}],"sentiment":"neutral","sentiment_score":-0.2664076146625337,"channel":1,"num_words":21,"start":112.534996,"end":125.05},{"sentences":[{"text":"Where you call me?","start":125.05,"end":125.850006,"sentiment":"neutral","sentiment_score":-0.18952614068984985},{"text":"Where where where you got my number?","start":125.850006,"end":127.55,"sentiment":"neutral","sentiment_score":-0.14170131193740026},{"text":"Where did you got my number?","start":127.770004,"end":129.285,"sentiment":"neutral","sentiment_score":-0.10337749123573303}],"sentiment":"neutral","sentiment_score":-0.13942815845503526,"channel":1,"num_words":17,"start":125.05,"end":129.285},{"sentences":[{"text":"What was that, Andreas?","start":131.745,"end":132.965,"sentiment":"neutral","sentiment_score":-0.12229767441749573},{"text":"Hello?","start":133.025,"end":133.525,"sentiment":"neutral","sentiment_score":-0.10913915932178496},{"text":"Mate, let let me call you back.","start":134.465,"end":136.065,"sentiment":"neutral","sentiment_score":-0.26129029265471865},{"text":"I I can't I can barely hear you.","start":136.065,"end":138.405,"sentiment":"negative","sentiment_score":-0.6195409074425697}],"sentiment":"negative","sentiment_score":-0.36918445825576784,"channel":0,"num_words":20,"start":131.745,"end":138.405},{"sentences":[{"text":"Okay.","start":139.925,"end":140.325,"sentiment":"neutral","sentiment_score":-0.2231544703245163},{"text":"No, ma'am.","start":140.325,"end":141.065,"sentiment":"negative","sentiment_score":-0.39883796870708466},{"text":"Where did you got my number?","start":141.285,"end":143.065,"sentiment":"neutral","sentiment_score":-0.1620119015375773}],"sentiment":"neutral","sentiment_score":-0.22143353521823883,"channel":1,"num_words":9,"start":139.925,"end":143.065}]},"summary":{"result":"success","short":"An agent from Resilience AI calls a customer named Andres and asks if he is available for a demo. The agent explains that they help companies investigate security alerts and provide audit trail. The agent struggles to hear Andres and asks him to repeat his location multiple times. The call ends with the agent saying they cannot hear Andres and will call him back."},"intents":{"segments":[{"text":"Andres, would you be open for a quick demo? For which country?","start_word":73,"end_word":84,"intents":[{"intent":"Request demo","confidence_score":0.061771553}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Oh, hi, Andres. It's Andrew from Resilience AI. Did I caught you in a bedtime? What did you say? Can you repeat? I I was trying to get a hold of Andreas. Okay. Where you come from? Vid from Vidilence AI. We are a cybersecurity analyst. We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing staff. Andres, would you be open for a quick demo? For which country? For which country? Is that who I was Can I explain? Oh, isn't this, Andres, that I'm calling you from Royal Flying Doctor Service in Australia? You come from Australia. Right? Yes. I just said What did you say? I cannot live from where What did you say, buddy? What? I'm sorry? I don't Hello? care what. I said what did you say, buddy?","start_word":0,"end_word":148,"sentiment":"neutral","sentiment_score":0.01621461845934391},{"text":"I cannot even hear you.","start_word":149,"end_word":153,"sentiment":"negative","sentiment_score":-0.48851895332336426},{"text":"What did you say?","start_word":154,"end_word":157,"sentiment":"neutral","sentiment_score":-0.20512418448925016},{"text":"Oh, I'm I'm sorry. You're cutting in and out. I I cannot hear you as well. It's no matter.","start_word":158,"end_word":176,"sentiment":"negative","sentiment_score":-0.4699004590511322},{"text":"I need to let me explain where you come from. Hello? Hey. Hello, Andres? Can you hear No. me?","start_word":177,"end_word":195,"sentiment":"neutral","sentiment_score":-0.1718624383211136},{"text":"No.","start_word":196,"end_word":196,"sentiment":"negative","sentiment_score":-0.4151058793067932},{"text":"I I I need to know where you come from, buddy. Okay. It's no matter. Where where you come from? Where you call me? Where where where you got my number? Where did you got my number? What was that, Andreas? Hello? Mate, let let me call you back.","start_word":197,"end_word":245,"sentiment":"neutral","sentiment_score":-0.196475014090538},{"text":"I I can't I can barely hear you.","start_word":246,"end_word":253,"sentiment":"negative","sentiment_score":-0.6047527194023132},{"text":"Okay.","start_word":254,"end_word":254,"sentiment":"neutral","sentiment_score":-0.2231544703245163},{"text":"No, ma'am.","start_word":255,"end_word":256,"sentiment":"negative","sentiment_score":-0.39088985323905945},{"text":"Where did you got my number?","start_word":257,"end_word":262,"sentiment":"neutral","sentiment_score":-0.16855046153068542}],"average":{"sentiment":"neutral","sentiment_score":-0.1171794991744192}}}}