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Okay. Sure. What is the name on the account that you're paying? And you said Philip? Okay. One moment. And you're pertaining to a Airtel AU Internet service account? Yeah. Because there's no information pulling out. Let me just go ahead and do some search here to pull out the account. Okay? Just bear with me here. Sorry. I wasn't able to pull out an account under Philip. Do you have any invoice number? Okay. Because there is no Philip account on our end. Reason I I'm asking for the invoice number. How about how about the phone number Phone number associated with the Airtel AU Internet service account. The phone number associated with the account that you're paying with. Okay. Thank you. N b n. I'm so sorry. There is still no account under this phone number. Spintel? This is Airtel AU. Airtel AU. 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Thank you so much for calling your account. How may I help you today? Oh, sorry. You caught up.\n\nYou would like to sign an account. Is that what you said? How may I help you today? Okay. Sure.\n\nWhat is the name on the account that you're paying? And you said Philip? Okay. One moment. And you're pertaining to a Airtel AU Internet service account?\n\nYeah. Because there's no information pulling out. Let me just go ahead and do some search here to pull out the account. Okay? Just bear with me here.\n\nSorry. I wasn't able to pull out an account under Philip. Do you have any invoice number? Okay. Because there is no Philip account on our end.\n\nReason I I'm asking for the invoice number. How about how about the phone number Phone number associated with the Airtel AU Internet service account. The phone number associated with the account that you're paying with. Okay. Thank you.\n\nN b n. I'm so sorry. There is still no account under this phone number. Spintel? 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I I'm asking for the invoice number.","start":135.665,"end":139.045,"sentiment":"neutral","sentiment_score":-0.10305516608059406},{"text":"How about how about the phone number Phone number associated with the Airtel AU Internet service account.","start":148.45,"end":159.05501,"sentiment":"neutral","sentiment_score":-0.010689559995251544},{"text":"The phone number associated with the account that you're paying with.","start":163.27501,"end":166.41501,"sentiment":"neutral","sentiment_score":-0.01315373910421675},{"text":"Okay.","start":173.27,"end":173.77,"sentiment":"neutral","sentiment_score":0.08155876398086548},{"text":"Thank you.","start":173.91,"end":174.73,"sentiment":"neutral","sentiment_score":0.21430690586566925}],"sentiment":"neutral","sentiment_score":-0.016427753923031,"num_words":39,"start":135.665,"end":174.73},{"sentences":[{"text":"N b n.","start":177.51,"end":178.49,"sentiment":"neutral","sentiment_score":0.033566574255625405},{"text":"I'm so 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: I just wanna pay an account.\n\nChannel 0: Oh, sorry. You caught up. You would like to sign an account. Is that what you said?\n\nChannel 1: I'd like to what?\n\nChannel 0: How may I help you today?\n\nChannel 1: I just want I just want to pay an account.\n\nChannel 0: Okay. Sure. What is the name on the account that you're paying?\n\nChannel 1: Philip, y a, Myers, m y e r s.\n\nChannel 0: And you said Philip?\n\nChannel 1: That's right. One l.\n\nChannel 0: Okay. One moment. And you're pertaining to a Airtel AU Internet service account? Yeah. Because there's no information pulling out.\n\nLet me just go ahead and do some search here to pull out the account. Okay? Just bear with me here.\n\nChannel 1: You know what? It should've got an idea. We got dressed in the morning. The Craig Place.\n\nChannel 0: Sorry. I wasn't able to pull out an account under Philip. Do you have any invoice number?\n\nChannel 1: No. No. That's not It won't download.\n\nChannel 0: Okay.\n\nChannel 1: I might just turn that to TV or Please.\n\nChannel 0: Because there is no Philip account on our end. Reason I I'm asking for the invoice number.\n\nChannel 1: Please. Please. Please. Please. Please don't mess it.\n\nI rang up the other day, and I got messed around, so I hung up. Please don't mess me around today. I\n\nChannel 0: How about how about the phone number Phone number associated with the Airtel AU Internet service account.\n\nChannel 1: I had to my phone number is you want the phone number?\n\nChannel 0: The phone number associated with the account that you're paying with.\n\nChannel 1: 0493428079.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: It's an NBN\n\nChannel 0: N b n.\n\nChannel 1: Right. I'll tell you. Could you wait it for me? Sorry.\n\nChannel 0: I'm so sorry. There is still no account under this phone number.\n\nChannel 1: No. This this is Spintail.\n\nChannel 0: Spintel? This is Airtel AU.\n\nChannel 1: K. Hi.\n\nChannel 0: Airtel AU. This is not a Spintel.\n\nChannel 1: Okay. Let you go. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.64,"end":1.4399999,"sentiment":"positive","sentiment_score":0.4831249862909317},{"text":"Thank you so much for calling your account.","start":1.4399999,"end":3.54,"sentiment":"positive","sentiment_score":0.7502618134021759},{"text":"How may I help you today?","start":3.6,"end":4.98,"sentiment":"positive","sentiment_score":0.5875354607899984}],"sentiment":"positive","sentiment_score":0.6558473277837038,"channel":0,"num_words":16,"start":0.64,"end":4.98},{"sentences":[{"text":"I just wanna pay an account.","start":6.72,"end":8.42,"sentiment":"neutral","sentiment_score":0.02214877214282751}],"sentiment":"neutral","sentiment_score":0.02214877214282751,"channel":1,"num_words":6,"start":6.72,"end":8.42},{"sentences":[{"text":"Oh, sorry.","start":10.559999,"end":11.44,"sentiment":"neutral","sentiment_score":-0.04724242351949215},{"text":"You caught up.","start":11.44,"end":12.16,"sentiment":"neutral","sentiment_score":-0.10380550722281139},{"text":"You would like to sign an account.","start":12.16,"end":13.759999,"sentiment":"neutral","sentiment_score":-0.03109892058585371},{"text":"Is that what you said?","start":13.759999,"end":15.015,"sentiment":"neutral","sentiment_score":-0.01150001809000969}],"sentiment":"neutral","sentiment_score":-0.04006434725049664,"channel":0,"num_words":17,"start":10.559999,"end":15.015},{"sentences":[{"text":"I'd like to what?","start":15.775001,"end":16.915,"sentiment":"neutral","sentiment_score":0.022599372547119856}],"sentiment":"neutral","sentiment_score":0.022599372547119856,"channel":1,"num_words":4,"start":15.775001,"end":16.915},{"sentences":[{"text":"How may I help you today?","start":17.815,"end":19.115,"sentiment":"neutral","sentiment_score":0.16349094485243162}],"sentiment":"neutral","sentiment_score":0.16349094485243162,"channel":0,"num_words":6,"start":17.815,"end":19.115},{"sentences":[{"text":"I just want I just want to pay an account.","start":19.775002,"end":22.835001,"sentiment":"neutral","sentiment_score":-0.0010189488530158997}],"sentiment":"neutral","sentiment_score":-0.0010189488530158997,"channel":1,"num_words":10,"start":19.775002,"end":22.835001},{"sentences":[{"text":"Okay.","start":23.494999,"end":23.975,"sentiment":"neutral","sentiment_score":0.0511825755238533},{"text":"Sure.","start":23.975,"end":24.375,"sentiment":"neutral","sentiment_score":0.04350393265485763},{"text":"What is the name on the account that you're paying?","start":24.375,"end":26.955,"sentiment":"neutral","sentiment_score":0.027672725170850752}],"sentiment":"neutral","sentiment_score":0.030951146657268207,"channel":0,"num_words":12,"start":23.494999,"end":26.955},{"sentences":[{"text":"Philip, y a, Myers, m y e r s.","start":29.63,"end":32.93,"sentiment":"neutral","sentiment_score":0.012881397217926051}],"sentiment":"neutral","sentiment_score":0.012881397217926051,"channel":1,"num_words":9,"start":29.63,"end":32.93},{"sentences":[{"text":"And you said Philip?","start":36.63,"end":37.93,"sentiment":"neutral","sentiment_score":0.006610115757212043}],"sentiment":"neutral","sentiment_score":0.006610115757212043,"channel":0,"num_words":4,"start":36.63,"end":37.93},{"sentences":[{"text":"That's right.","start":38.67,"end":39.309998,"sentiment":"neutral","sentiment_score":0.02979812677949667},{"text":"One 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me just go ahead and do some search here to pull out the account.","start":60.46,"end":64.46,"sentiment":"neutral","sentiment_score":-0.043044500052928925},{"text":"Okay?","start":64.46,"end":64.86,"sentiment":"neutral","sentiment_score":-0.015717405825853348},{"text":"Just bear with me here.","start":64.86,"end":66.16,"sentiment":"neutral","sentiment_score":-0.02097382675856352}],"sentiment":"neutral","sentiment_score":-0.036488287638695466,"channel":0,"num_words":21,"start":60.46,"end":66.16},{"sentences":[{"text":"You know what?","start":85.02,"end":85.84,"sentiment":"neutral","sentiment_score":-0.009331219519178072},{"text":"It should've got an idea.","start":86.619995,"end":87.979996,"sentiment":"neutral","sentiment_score":0.020707828179001807},{"text":"We got dressed in the morning.","start":87.979996,"end":89.439995,"sentiment":"neutral","sentiment_score":0.04699592230220636},{"text":"The Craig Place.","start":90.38,"end":91.439995,"sentiment":"neutral","sentiment_score":0.007224679614106814}],"sentiment":"neutral","sentiment_score":0.022305591470178437,"channel":1,"num_words":17,"start":85.02,"end":91.439995},{"sentences":[{"text":"Sorry.","start":105.795,"end":106.115,"sentiment":"neutral","sentiment_score":-0.07690300047397614},{"text":"I wasn't able to pull out an account under Philip.","start":106.115,"end":109.575,"sentiment":"neutral","sentiment_score":-0.10618935152888298},{"text":"Do you have any invoice number?","start":110.195,"end":112.295,"sentiment":"neutral","sentiment_score":-0.04717735946178436}],"sentiment":"neutral","sentiment_score":-0.0836388630902066,"channel":0,"num_words":17,"start":105.795,"end":112.295},{"sentences":[{"text":"No.","start":113.43,"end":113.91,"sentiment":"neutral","sentiment_score":-0.1643289178609848},{"text":"No.","start":113.91,"end":114.15,"sentiment":"neutral","sentiment_score":-0.17399388551712036},{"text":"That's not It won't download.","start":114.15,"end":117.93,"sentiment":"neutral","sentiment_score":-0.22830091118812562}],"sentiment":"neutral","sentiment_score":-0.21140390847410476,"channel":1,"num_words":7,"start":113.43,"end":117.93},{"sentences":[{"text":"Okay.","start":119.46,"end":119.96,"sentiment":"neutral","sentiment_score":-0.0663890391588211}],"sentiment":"neutral","sentiment_score":-0.0663890391588211,"channel":0,"num_words":1,"start":119.46,"end":119.96},{"sentences":[{"text":"I might just turn that to TV or Please.","start":119.67,"end":122.41,"sentiment":"neutral","sentiment_score":-0.05706155631277296}],"sentiment":"neutral","sentiment_score":-0.05706155631277296,"channel":1,"num_words":9,"start":119.67,"end":122.41},{"sentences":[{"text":"Because there is no Philip account on our end.","start":129.425,"end":135.605,"sentiment":"neutral","sentiment_score":-0.1865842060910331},{"text":"Reason I I'm asking for the invoice 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you.","start":173.91,"end":174.73,"sentiment":"neutral","sentiment_score":0.21430690586566925}],"sentiment":"neutral","sentiment_score":0.17005752523740134,"channel":0,"num_words":3,"start":173.27,"end":174.73},{"sentences":[{"text":"It's an NBN","start":175.04001,"end":175.94,"sentiment":"neutral","sentiment_score":0.08583261320988338}],"sentiment":"neutral","sentiment_score":0.08583261320988338,"channel":1,"num_words":3,"start":175.04001,"end":175.94},{"sentences":[{"text":"N b n.","start":177.51,"end":178.49,"sentiment":"neutral","sentiment_score":0.033566574255625405}],"sentiment":"neutral","sentiment_score":0.033566574255625405,"channel":0,"num_words":3,"start":177.51,"end":178.49},{"sentences":[{"text":"Right.","start":180.91501,"end":181.41501,"sentiment":"neutral","sentiment_score":0.042850665748119354},{"text":"I'll tell you.","start":204.455,"end":205.415,"sentiment":"neutral","sentiment_score":0.03290617776413759},{"text":"Could you wait it for me?","start":205.415,"end":206.955,"sentiment":"neutral","sentiment_score":0.004004992855091889},{"text":"Sorry.","start":209.415,"end":209.915,"sentiment":"neutral","sentiment_score":-0.12012019008398056}],"sentiment":"neutral","sentiment_score":0.004134451462463899,"channel":1,"num_words":11,"start":180.91501,"end":209.915},{"sentences":[{"text":"I'm so sorry.","start":209.675,"end":210.575,"sentiment":"neutral","sentiment_score":-0.1640396366516749},{"text":"There is still no account under this phone number.","start":210.715,"end":215.295,"sentiment":"neutral","sentiment_score":-0.23120909101433224}],"sentiment":"neutral","sentiment_score":-0.2144167274236679,"channel":0,"num_words":12,"start":209.675,"end":215.295},{"sentences":[{"text":"No.","start":219.87,"end":220.18999,"sentiment":"neutral","sentiment_score":-0.12325702607631683},{"text":"This this is 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The customer provides the name and phone number associated with the account, but the agent needs more information, including an invoice number, to pull up the account. The call ends with the agent asking the customer to wait and apologizing for the lack of account information."},"intents":{"segments":[{"text":"I just wanna pay an account. Oh, sorry.","start_word":16,"end_word":23,"intents":[{"intent":"Pay account","confidence_score":0.62924886}]},{"text":"What is the name on the account that you're paying? Philip, y a, Myers, m y e r s. And you said Philip? That's right. One l. Okay. One moment. And you're pertaining to a Airtel AU Internet service account? Yeah. Because there's no information pulling out. Let me just go ahead and do some search here to pull out the account. Okay?","start_word":61,"end_word":123,"intents":[{"intent":"Search account","confidence_score":0.09360621}]},{"text":"Do you have any invoice number?","start_word":157,"end_word":162,"intents":[{"intent":"Retrieve invoice number","confidence_score":0.20169556}]},{"text":"I How about how about the phone number Phone number associated with the Airtel AU Internet service account. I had to my phone number is you want the phone number?","start_word":226,"end_word":255,"intents":[{"intent":"Request phone number","confidence_score":0.018492872}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6473098397254944},{"text":"I just wanna pay an account. Oh, sorry. You caught up. You would like to sign an account. Is that what you said? I'd like to what? How may I help you today? I just want I just want to pay an account. Okay. Sure. What is the name on the account that you're paying? Philip, y a, Myers, m y e r s. And you said Philip? That's right. One l. Okay. One moment. And you're pertaining to a Airtel AU Internet service account? Yeah. Because there's no information pulling out. Let me just go ahead and do some search here to pull out the account. Okay? Just bear with me here. You know what? It should've got an idea. We got dressed in the morning. The Craig Place. Sorry. I wasn't able to pull out an account under Philip. Do you have any invoice number? No. No. That's not It won't download. Okay. I might just turn that to TV or Please. Because there is no Philip account on our end. Reason I I'm asking for the invoice number. Please. Please. Please. Please. Please don't mess it. I rang up the other day, and I got messed around, so I hung up. Please don't mess me around today. I How about how about the phone number Phone number associated with the Airtel AU Internet service account. I had to my phone number is you want the phone number? The phone number associated with the account that you're paying with. 0493428079. Okay. Thank you. It's an NBN N b n. Right. I'll tell you. Could you wait it for me? Sorry. I'm so sorry. There is still no account under this phone number. No. This this is Spintail. Spintel? This is Airtel AU. K. Hi. Airtel AU. This is not a Spintel. Okay. Let you go. Bye bye.","start_word":16,"end_word":324,"sentiment":"neutral","sentiment_score":-0.05160649120807648}],"average":{"sentiment":"neutral","sentiment_score":-0.02353163753453067}}}}