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But what are we assisting with? What are we what can I help you with? Yep. Yep. Okay. Yep. You can get incoming for us or you can't get is there another way around? You can do outbound, but you can't get inbound working. How did you get inbound working? Because normally, that's where most people fail. Because for inbound, you gotta you gotta set the you gotta set the destination. But for outbound, there's not much you need to do. You can just call straight away. Okay. But anyway, let's I'm gonna log I'm pulled over. Let me log in. Let me see what I can do to help. Okay? No. That's all good. Once once these things you set them up once or twice in a row. You you remember. I'm not busy. But first of all, let's have a look look, see what we can do here. Alright. So I'm logged in. Okay. Let me find your your account. What are we looking for? We're looking for go high speed. Okay. I'm there. The next thing is to impersonate your account. Alright. So what service am I looking at? Hold on one second. Let's list services. Give me the service ID, please, or the full name. I've got it. Okay. There's two active extensions. Please have a look. Launch the cloud phone system. Alright. So which number is not working outbound? Alright. Let me look at your numbers. Let's see if you set up inbound correctly. Okay. Alright. So these two mobile numbers, you set the extension. Send it to the extension, which is 01. Alright. Fine. So that that's 01. Oh, no. I've barely closed it. Sorry. Hold on. I closed the tab. I wonder if I can just jump back in without asking questions. Yes. Okay. Sorry. I gotta look up the service again and reload. It's VCP. Right? Yep. Got it. Alright. Can't sorry. Let's see. Let's look at the other numbers. See if you've launched that one correctly. Alright. Send it to number two. Alright. That's fine. So now look at your extensions. Both are online. Okay. Both is on the this one's not have you registered it to the app? K. It just says it's says it's the only way it's online. It's online. Online got a recording. I forgot. So definitely when they call out from the softphone, it's not working the same. I don't know what else to say. It just should just work with the why don't you do this? Why don't you create a third number, a third extension, download the softphone, and see if you can ring out? Using any of those numbers, this is a test for now because I can't test it against anything else. That's the only thing I can think of. So I'm looking at the settings, like, there's nothing much to it. Like, it just says it's currently offline. That's why they can't make any phone calls. Right? But in inside the extension says the status is offline. So Just tell them not to use one of them for now, and then just see if you can apply it to an app yourself. Because the caller IDs are set. Everything else is set. And I don't know what else you need to check, really. Yeah. Yeah. That's it. Okay. Look. Can you try that first and let me know and come back to me? Yeah. Yeah. Alright. Because if that doesn't happen, then we'll have to come up with another ID. Yeah. No worries. Take care. See you. 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How are you? No. It's okay. Anytime.\n\nThat's all. How can I help you? No. I'm actually out on the road. I can log in through my phone.\n\nDoes that help? I can try. Uh-huh. But what are we assisting with? What are we what can I help you with?\n\nYep. Yep. Okay. Yep. You can get incoming for us or you can't get is there another way around?\n\nYou can do outbound, but you can't get inbound working. How did you get inbound working? Because normally, that's where most people fail. Because for inbound, you gotta you gotta set the you gotta set the destination. But for outbound, there's not much you need to do.\n\nYou can just call straight away. Okay. But anyway, let's I'm gonna log I'm pulled over. Let me log in. Let me see what I can do to help.\n\nOkay? No. That's all good. Once once these things you set them up once or twice in a row. You you remember.\n\nI'm not busy. But first of all, let's have a look look, see what we can do here. Alright. So I'm logged in. Okay.\n\nLet me find your your account. What are we looking for? We're looking for go high speed. Okay. I'm there.\n\nThe next thing is to impersonate your account. Alright. So what service am I looking at? Hold on one second. Let's list services.\n\nGive me the service ID, please, or the full name. I've got it. Okay. There's two active extensions. Please have a look.\n\nLaunch the cloud phone system. Alright. So which number is not working outbound? Alright. Let me look at your numbers.\n\nLet's see if you set up inbound correctly. Okay. Alright. So these two mobile numbers, you set the extension. Send it to the extension, which is 01.\n\nAlright. Fine. So that that's 01. Oh, no. I've barely closed it.\n\nSorry. Hold on. I closed the tab. I wonder if I can just jump back in without asking questions. Yes.\n\nOkay. Sorry. I gotta look up the service again and reload. It's VCP. Right?\n\nYep. Got it. Alright. Can't sorry. Let's see.\n\nLet's look at the other numbers. See if you've launched that one correctly. Alright. Send it to number two. Alright.\n\nThat's fine. So now look at your extensions. Both are online. Okay. Both is on the this one's not have you registered it to the app?\n\nK. It just says it's says it's the only way it's online. It's online. Online got a recording. I forgot.\n\nSo definitely when they call out from the softphone, it's not working the same. I don't know what else to say. It just should just work with the why don't you do this? Why don't you create a third number, a third extension, download the softphone, and see if you can ring out? Using any of those numbers, this is a test for now because I can't test it against anything else.\n\nThat's the only thing I can think of. So I'm looking at the settings, like, there's nothing much to it. Like, it just says it's currently offline. That's why they can't make any phone calls. Right?\n\nBut in inside the extension says the status is offline. So Just tell them not to use one of them for now, and then just see if you can apply it to an app yourself. Because the caller IDs are set. Everything else is set. And I don't know what else you need to check, really.\n\nYeah. Yeah. That's it. Okay. Look.\n\nCan you try that first and let me know and come back to me? Yeah. Yeah. Alright. Because if that doesn't happen, then we'll have to come up with another ID.\n\nYeah. No worries. Take care. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Rick.","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.20099907368421555},{"text":"How are you?","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2359827309846878},{"text":"No.","start":7.3599997,"end":7.6,"sentiment":"neutral","sentiment_score":0.0932094380259514},{"text":"It's okay.","start":7.6,"end":8.24,"sentiment":"neutral","sentiment_score":0.15994732081890106},{"text":"Anytime.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.2095838040113449}],"sentiment":"neutral","sentiment_score":0.19251491377751032,"num_words":9,"start":2.56,"end":8.74},{"sentences":[{"text":"That's all.","start":8.88,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.20140013098716736},{"text":"How can I help you?","start":9.5199995,"end":10.82,"sentiment":"neutral","sentiment_score":0.19023686051368713},{"text":"No.","start":14.745,"end":14.985,"sentiment":"neutral","sentiment_score":-0.06220877170562744},{"text":"I'm actually out on the road.","start":14.985,"end":16.585,"sentiment":"neutral","sentiment_score":-0.0058341471788783865},{"text":"I can log in through my phone.","start":16.585,"end":20.045,"sentiment":"neutral","sentiment_score":0.016647697293332646}],"sentiment":"neutral","sentiment_score":0.06539546622939053,"num_words":21,"start":8.88,"end":20.045},{"sentences":[{"text":"Does that help?","start":21.064999,"end":21.965,"sentiment":"neutral","sentiment_score":0.022974873582522076},{"text":"I can try.","start":24.825,"end":25.625,"sentiment":"neutral","sentiment_score":0.0006801433240373926},{"text":"Uh-huh.","start":25.625,"end":26.105,"sentiment":"neutral","sentiment_score":0.0007277548429556191},{"text":"But what are we assisting with?","start":26.105,"end":27.57,"sentiment":"neutral","sentiment_score":-0.004409744714697202},{"text":"What are we what can I help you with?","start":28.449999,"end":30.23,"sentiment":"neutral","sentiment_score":-0.0161614456317491}],"sentiment":"neutral","sentiment_score":-0.004555394245967777,"num_words":22,"start":21.064999,"end":30.23},{"sentences":[{"text":"Yep.","start":34.05,"end":34.55,"sentiment":"neutral","sentiment_score":0.007855388335883617},{"text":"Yep.","start":43.204998,"end":43.704998,"sentiment":"neutral","sentiment_score":0.010600833222270012},{"text":"Okay.","start":44.324997,"end":44.725,"sentiment":"neutral","sentiment_score":0.0015197452157735825},{"text":"Yep.","start":44.725,"end":45.225,"sentiment":"neutral","sentiment_score":-0.01150600053369999},{"text":"You can get incoming for us or you can't get is there another way around?","start":53.364998,"end":57.57,"sentiment":"neutral","sentiment_score":-0.07038227518399556}],"sentiment":"neutral","sentiment_score":-0.055119166395774015,"num_words":19,"start":34.05,"end":57.57},{"sentences":[{"text":"You can do outbound, but you can't get inbound working.","start":57.57,"end":59.829998,"sentiment":"neutral","sentiment_score":-0.06736444681882858},{"text":"How did you get inbound working?","start":64.37,"end":65.89,"sentiment":"neutral","sentiment_score":-0.0793251134455204},{"text":"Because normally, that's where most people fail.","start":65.89,"end":68.025,"sentiment":"neutral","sentiment_score":-0.13032063096761703},{"text":"Because for inbound, you gotta you gotta set the you gotta set the destination.","start":75.385,"end":79.805,"sentiment":"neutral","sentiment_score":-0.04213593580893108},{"text":"But for outbound, there's not much you need to do.","start":80.520004,"end":82.28,"sentiment":"neutral","sentiment_score":-0.06760412640869617}],"sentiment":"neutral","sentiment_score":-0.07080391342652605,"num_words":47,"start":57.57,"end":82.28},{"sentences":[{"text":"You can just call straight away.","start":82.28,"end":83.66,"sentiment":"neutral","sentiment_score":0.0037829820066690445},{"text":"Okay.","start":85.16,"end":85.56,"sentiment":"neutral","sentiment_score":0.031023619696497917},{"text":"But anyway, let's I'm gonna log I'm pulled over.","start":85.56,"end":87.56,"sentiment":"neutral","sentiment_score":0.01165923062298033},{"text":"Let me log in.","start":87.56,"end":88.62,"sentiment":"neutral","sentiment_score":0.01746015204116702},{"text":"Let me see what I can do to help.","start":89.16,"end":91.020004,"sentiment":"neutral","sentiment_score":0.039688660866684385}],"sentiment":"neutral","sentiment_score":0.020196315286488367,"num_words":29,"start":82.28,"end":91.020004},{"sentences":[{"text":"Okay?","start":91.08,"end":91.58,"sentiment":"neutral","sentiment_score":-0.01482255943119526},{"text":"No.","start":96.125,"end":96.284996,"sentiment":"neutral","sentiment_score":-0.10187957435846327},{"text":"That's all good.","start":96.284996,"end":97.16499,"sentiment":"neutral","sentiment_score":0.0791336124142011},{"text":"Once once these things you set them up once or twice in a row.","start":97.16499,"end":102.524994,"sentiment":"neutral","sentiment_score":0.06459349367235388},{"text":"You you remember.","start":102.524994,"end":103.325,"sentiment":"neutral","sentiment_score":0.033353567123413086}],"sentiment":"neutral","sentiment_score":0.05113946891982447,"num_words":22,"start":91.08,"end":103.325},{"sentences":[{"text":"I'm not busy.","start":103.325,"end":104.225,"sentiment":"neutral","sentiment_score":0.034227767338355385},{"text":"But first of all, let's have a look look, see what we can do here.","start":104.765,"end":107.87,"sentiment":"neutral","sentiment_score":0.08062091320753098},{"text":"Alright.","start":108.89001,"end":109.21001,"sentiment":"neutral","sentiment_score":0.05683407559990883},{"text":"So I'm logged in.","start":109.21001,"end":110.490005,"sentiment":"neutral","sentiment_score":0.014897080371156335},{"text":"Okay.","start":110.490005,"end":110.89001,"sentiment":"neutral","sentiment_score":0.04528118669986725}],"sentiment":"neutral","sentiment_score":0.06140419099635134,"num_words":24,"start":103.325,"end":110.89001},{"sentences":[{"text":"Let me find your your account.","start":110.89001,"end":112.590004,"sentiment":"neutral","sentiment_score":0.06523488648235798},{"text":"What are we looking for?","start":113.29,"end":114.33,"sentiment":"neutral","sentiment_score":0.047663258761167525},{"text":"We're looking for go high speed.","start":114.33,"end":116.03001,"sentiment":"neutral","sentiment_score":0.023543815050895017},{"text":"Okay.","start":117.93,"end":118.41,"sentiment":"neutral","sentiment_score":-0.004533322528004646},{"text":"I'm there.","start":118.41,"end":119.07001,"sentiment":"neutral","sentiment_score":-0.029613332822918892}],"sentiment":"neutral","sentiment_score":0.03536142574157566,"num_words":20,"start":110.89001,"end":119.07001},{"sentences":[{"text":"The next thing is to impersonate your account.","start":119.61,"end":121.93,"sentiment":"neutral","sentiment_score":-0.11710375268012285},{"text":"Alright.","start":121.93,"end":122.385,"sentiment":"neutral","sentiment_score":0.04461398720741272},{"text":"So what service am I looking at?","start":123.185005,"end":124.945,"sentiment":"neutral","sentiment_score":0.023689151076333865},{"text":"Hold on one second.","start":124.945,"end":125.905,"sentiment":"neutral","sentiment_score":0.0063601715955883265},{"text":"Let's list services.","start":125.905,"end":126.885,"sentiment":"neutral","sentiment_score":0.02260073957343896}],"sentiment":"neutral","sentiment_score":-0.027528220504198387,"num_words":23,"start":119.61,"end":126.885},{"sentences":[{"text":"Give me the service ID, please, or the full name.","start":127.265,"end":130.565,"sentiment":"neutral","sentiment_score":0.04015497006475925},{"text":"I've got it.","start":137.90001,"end":138.72,"sentiment":"neutral","sentiment_score":0.02851461184521516},{"text":"Okay.","start":139.74,"end":139.90001,"sentiment":"neutral","sentiment_score":0.02775116264820099},{"text":"There's two active extensions.","start":139.90001,"end":141.28001,"sentiment":"neutral","sentiment_score":0.022882001474499702},{"text":"Please have a look.","start":141.42001,"end":142.38,"sentiment":"neutral","sentiment_score":0.03211714141070843}],"sentiment":"neutral","sentiment_score":0.03340187592601234,"num_words":22,"start":127.265,"end":142.38},{"sentences":[{"text":"Launch the cloud phone system.","start":142.38,"end":143.92001,"sentiment":"neutral","sentiment_score":0.04010160639882088},{"text":"Alright.","start":144.46,"end":144.78001,"sentiment":"neutral","sentiment_score":0.03499801084399223},{"text":"So which number is not working outbound?","start":144.78001,"end":147.36,"sentiment":"neutral","sentiment_score":-0.16922291315027646},{"text":"Alright.","start":150.445,"end":150.52501,"sentiment":"neutral","sentiment_score":0.019542215391993523},{"text":"Let me look at your numbers.","start":150.52501,"end":151.725,"sentiment":"neutral","sentiment_score":0.026822116846839588}],"sentiment":"neutral","sentiment_score":-0.03842897163704038,"num_words":20,"start":142.38,"end":151.725},{"sentences":[{"text":"Let's see if you set up inbound correctly.","start":151.725,"end":153.825,"sentiment":"neutral","sentiment_score":0.016174408374354243},{"text":"Okay.","start":158.125,"end":158.445,"sentiment":"neutral","sentiment_score":0.04099510610103607},{"text":"Alright.","start":158.445,"end":158.925,"sentiment":"neutral","sentiment_score":0.0733010321855545},{"text":"So these two mobile numbers, you set the extension.","start":158.925,"end":161.74501,"sentiment":"neutral","sentiment_score":0.07106298870510525},{"text":"Send it to the extension, which is 01.","start":162.845,"end":165.085,"sentiment":"neutral","sentiment_score":0.056586083490401506}],"sentiment":"neutral","sentiment_score":0.04947951746483644,"num_words":27,"start":151.725,"end":165.085},{"sentences":[{"text":"Alright.","start":165.085,"end":165.54,"sentiment":"neutral","sentiment_score":0.10304974019527437},{"text":"Fine.","start":165.62,"end":165.86,"sentiment":"neutral","sentiment_score":0.1348525881767273},{"text":"So that that's 01.","start":165.86,"end":167.45999,"sentiment":"neutral","sentiment_score":0.08514861389994621},{"text":"Oh, no.","start":167.45999,"end":168.26,"sentiment":"neutral","sentiment_score":-0.1699729897081852},{"text":"I've barely closed it.","start":168.26,"end":169.87999,"sentiment":"neutral","sentiment_score":-0.3279707804322243}],"sentiment":"neutral","sentiment_score":-0.08944435976445675,"num_words":12,"start":165.085,"end":169.87999},{"sentences":[{"text":"Sorry.","start":170.65999,"end":171.14,"sentiment":"neutral","sentiment_score":-0.26790910959243774},{"text":"Hold on.","start":171.14,"end":171.87999,"sentiment":"neutral","sentiment_score":-0.17979032546281815},{"text":"I closed the tab.","start":172.65999,"end":173.87999,"sentiment":"neutral","sentiment_score":-0.16626250743865967},{"text":"I wonder if I can just jump back in without asking questions.","start":174.01999,"end":177.15999,"sentiment":"neutral","sentiment_score":-0.15671359561383724},{"text":"Yes.","start":177.45999,"end":177.93999,"sentiment":"neutral","sentiment_score":-0.0067027173936367035}],"sentiment":"neutral","sentiment_score":-0.1589902827516198,"num_words":20,"start":170.65999,"end":177.93999},{"sentences":[{"text":"Okay.","start":177.93999,"end":178.43999,"sentiment":"neutral","sentiment_score":-0.02352665737271309},{"text":"Sorry.","start":180.375,"end":180.535,"sentiment":"neutral","sentiment_score":-0.1235279068350792},{"text":"I gotta look up the service again and reload.","start":180.535,"end":182.715,"sentiment":"neutral","sentiment_score":-0.0780809869368871},{"text":"It's VCP.","start":184.775,"end":185.995,"sentiment":"neutral","sentiment_score":-0.015377950854599476},{"text":"Right?","start":186.215,"end":186.715,"sentiment":"neutral","sentiment_score":-0.00974532961845398}],"sentiment":"neutral","sentiment_score":-0.06359176271195922,"num_words":14,"start":177.93999,"end":186.715},{"sentences":[{"text":"Yep.","start":186.855,"end":187.095,"sentiment":"neutral","sentiment_score":0.004018635954707861},{"text":"Got it.","start":187.095,"end":187.755,"sentiment":"neutral","sentiment_score":0.0072729941457509995},{"text":"Alright.","start":189.175,"end":189.495,"sentiment":"neutral","sentiment_score":0.007207468152046204},{"text":"Can't sorry.","start":189.495,"end":190.215,"sentiment":"neutral","sentiment_score":-0.1206950843334198},{"text":"Let's see.","start":190.215,"end":190.69499,"sentiment":"neutral","sentiment_score":-0.05475635081529617}],"sentiment":"neutral","sentiment_score":-0.040641347237396985,"num_words":8,"start":186.855,"end":190.69499},{"sentences":[{"text":"Let's look at the other numbers.","start":190.69499,"end":192.155,"sentiment":"neutral","sentiment_score":-0.0027391052960107722},{"text":"See if you've launched that one correctly.","start":192.26,"end":194.2,"sentiment":"neutral","sentiment_score":0.000333577926669802},{"text":"Alright.","start":194.73999,"end":195.14,"sentiment":"neutral","sentiment_score":0.04914173483848572},{"text":"Send it to number two.","start":195.14,"end":196.18,"sentiment":"neutral","sentiment_score":0.037671541422605516},{"text":"Alright.","start":196.18,"end":196.34,"sentiment":"neutral","sentiment_score":0.1016232967376709}],"sentiment":"neutral","sentiment_score":0.01625115761999041,"num_words":20,"start":190.69499,"end":196.34},{"sentences":[{"text":"That's fine.","start":196.34,"end":196.73999,"sentiment":"neutral","sentiment_score":0.16134663671255112},{"text":"So now look at your extensions.","start":196.73999,"end":198.2,"sentiment":"neutral","sentiment_score":0.09613516554236412},{"text":"Both are online.","start":199.21999,"end":200.28,"sentiment":"neutral","sentiment_score":0.03695620348056158},{"text":"Okay.","start":201.37999,"end":201.87999,"sentiment":"neutral","sentiment_score":0.0011793766170740128},{"text":"Both is on the this one's not have you registered it to the app?","start":202.9,"end":210.765,"sentiment":"neutral","sentiment_score":-0.031846988414015086}],"sentiment":"neutral","sentiment_score":0.021757477536224402,"num_words":26,"start":196.34,"end":210.765},{"sentences":[{"text":"K.","start":213.785,"end":214.10501,"sentiment":"neutral","sentiment_score":-0.025113211944699287},{"text":"It just says it's says it's the only way it's online.","start":214.10501,"end":221.70999,"sentiment":"neutral","sentiment_score":-0.08292672749270093},{"text":"It's online.","start":222.17,"end":222.98999,"sentiment":"neutral","sentiment_score":-0.03565326426178217},{"text":"Online got a recording.","start":224.65,"end":226.03,"sentiment":"neutral","sentiment_score":-0.10721731651574373},{"text":"I forgot.","start":226.09,"end":226.67,"sentiment":"neutral","sentiment_score":-0.13660824671387672}],"sentiment":"neutral","sentiment_score":-0.08553497511893511,"num_words":20,"start":213.785,"end":226.67},{"sentences":[{"text":"So definitely when they call out from the softphone, it's not working the same.","start":233.99501,"end":237.77501,"sentiment":"negative","sentiment_score":-0.3344444025840078},{"text":"I don't know what else to say.","start":244.23,"end":245.93,"sentiment":"neutral","sentiment_score":-0.28502279094287325},{"text":"It just should just work with the why don't you do this?","start":248.07,"end":257.75,"sentiment":"neutral","sentiment_score":-0.18624645471572876},{"text":"Why don't you create a third number, a third extension, download the softphone, and see if you can ring out?","start":257.75,"end":266.075,"sentiment":"neutral","sentiment_score":-0.09121258240193128},{"text":"Using any of those numbers, this is a test for now because I can't test it against anything else.","start":271.575,"end":277.28,"sentiment":"neutral","sentiment_score":-0.10390601797323477}],"sentiment":"neutral","sentiment_score":-0.17653895304020908,"num_words":72,"start":233.99501,"end":277.28},{"sentences":[{"text":"That's the only thing I can think of.","start":281.82,"end":283.18,"sentiment":"neutral","sentiment_score":-0.01860051159746945},{"text":"So I'm looking at the settings, like, there's nothing much to it.","start":283.18,"end":285.665,"sentiment":"neutral","sentiment_score":-0.06700669322162867},{"text":"Like, it just says it's currently 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I'm good. Thank you for calling me. Hey. Look. Are you are you in front of your computer? Are you are you sure? Can you do that? Nothing, man. I just I activated two numbers for a customer on Friday. Two same customer, but two individual numbers, so they gotta be separate, not linked to each other or anything. I cannot get them to work. I mean, I can have incoming calls. I've tested that. Are no. I can I can actually get inbound, but I can't get outbound? In inbound's working, man. Nothing. We just they ring that mobile number. It points to the individual extension. Exactly. Exactly. I don't know what stupid mistake I made. Yeah. Go high speed. Yes. Service ID. The name is simple. It's VCP G. Yeah. That's Yep. I'm logged in. Both of them. Both of them. Okay. Yep. Okay. Yeah. VCPT. Yep. Yeah. Yeah. That's why I was I was testing actually on my mobile. Yeah. The customer might be logged in. I did tell him to log out. No. It just makes a weird noise, and that's it. Because I I I remember it's it's usually the incoming that creates problem, but incoming is fine. Okay. Using any of those numbers. Okay. Alright. Alright. Let me try that. Yeah. Well, they're both showing online. Okay. Alright. Let me try that. Yeah. Because this one doesn't need a call flow. Nothing like that. Simple. Very, very simple. Weird. Okay. Let me try that. You hang up. Let me try that and see what happens. Alright. Thanks, Sean. Okay. Okay. 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Sean? I'm good. Thank you for calling me. Hey. Look.\n\nAre you are you in front of your computer? Are you are you sure? Can you do that? Nothing, man. I just I activated two numbers for a customer on Friday.\n\nTwo same customer, but two individual numbers, so they gotta be separate, not linked to each other or anything. I cannot get them to work. I mean, I can have incoming calls. I've tested that. Are no.\n\nI can I can actually get inbound, but I can't get outbound? In inbound's working, man. Nothing. We just they ring that mobile number. It points to the individual extension.\n\nExactly. Exactly. I don't know what stupid mistake I made. Yeah. Go high speed.\n\nYes. Service ID. The name is simple. It's VCP G. Yeah.\n\nThat's Yep. I'm logged in. Both of them. Both of them. Okay.\n\nYep. Okay. Yeah. VCPT. Yep.\n\nYeah. Yeah. That's why I was I was testing actually on my mobile. Yeah. The customer might be logged in.\n\nI did tell him to log out. No. It just makes a weird noise, and that's it. Because I I I remember it's it's usually the incoming that creates problem, but incoming is fine. Okay.\n\nUsing any of those numbers. Okay. Alright. Alright. Let me try that.\n\nYeah. Well, they're both showing online. Okay. Alright. Let me try that.\n\nYeah. Because this one doesn't need a call flow. Nothing like that. Simple. Very, very simple.\n\nWeird. Okay. Let me try that. You hang up. Let me try that and see what happens.\n\nAlright. Thanks, Sean. Okay. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Sean?","start":0.88,"end":1.86,"sentiment":"neutral","sentiment_score":0.04197043925523758},{"text":"I'm good.","start":4.3199997,"end":5.2799997,"sentiment":"positive","sentiment_score":0.5889577269554138},{"text":"Thank you for calling me.","start":5.2799997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.6157668948173523},{"text":"Hey.","start":11.12,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.042515985667705536},{"text":"Look.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.03250111639499664}],"sentiment":"positive","sentiment_score":0.4014279916882515,"num_words":11,"start":0.88,"end":12.0199995},{"sentences":[{"text":"Are you are you in front of your computer?","start":12.08,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.015330272519754039},{"text":"Are you are you 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them.","start":150.48,"end":151.38,"sentiment":"neutral","sentiment_score":0.02589570793012778},{"text":"Okay.","start":154.32,"end":154.82,"sentiment":"neutral","sentiment_score":0.033734992146492004}],"sentiment":"neutral","sentiment_score":-0.04118230907867352,"num_words":12,"start":140.085,"end":154.82},{"sentences":[{"text":"Yep.","start":162.83499,"end":163.33499,"sentiment":"neutral","sentiment_score":0.09016566723585127},{"text":"Okay.","start":177.99,"end":178.49,"sentiment":"neutral","sentiment_score":-0.04030868783593178},{"text":"Yeah.","start":187.235,"end":187.63501,"sentiment":"neutral","sentiment_score":0.00825144350528717},{"text":"VCPT.","start":187.63501,"end":188.13501,"sentiment":"neutral","sentiment_score":-0.000017278827726840973},{"text":"Yep.","start":198.835,"end":199.335,"sentiment":"neutral","sentiment_score":0.07575475424528122}],"sentiment":"neutral","sentiment_score":0.026769179664552212,"num_words":5,"start":162.83499,"end":199.335},{"sentences":[{"text":"Yeah.","start":211.46,"end":211.94,"sentiment":"neutral","sentiment_score":-0.01838189736008644},{"text":"Yeah.","start":211.94,"end":212.44,"sentiment":"neutral","sentiment_score":-0.022531213238835335},{"text":"That's why I was I was testing actually on my mobile.","start":217.545,"end":220.60501,"sentiment":"neutral","sentiment_score":-0.09073151004585353},{"text":"Yeah.","start":224.68001,"end":225.0,"sentiment":"neutral","sentiment_score":-0.04912557080388069},{"text":"The customer might be logged in.","start":225.0,"end":227.56,"sentiment":"neutral","sentiment_score":-0.07649966888129711}],"sentiment":"neutral","sentiment_score":-0.0773541652597487,"num_words":20,"start":211.46,"end":227.56},{"sentences":[{"text":"I did tell him to log out.","start":227.56,"end":229.18001,"sentiment":"neutral","sentiment_score":-0.12481839529105596},{"text":"No.","start":237.99501,"end":238.235,"sentiment":"negative","sentiment_score":-0.39730024337768555},{"text":"It just makes a weird noise, and that's it.","start":238.235,"end":240.895,"sentiment":"negative","sentiment_score":-0.4664045075575511},{"text":"Because I I I remember it's it's usually the incoming that creates problem, but incoming is fine.","start":248.315,"end":255.64,"sentiment":"neutral","sentiment_score":-0.1829740808290594},{"text":"Okay.","start":268.845,"end":269.24503,"sentiment":"neutral","sentiment_score":-0.03937213867902756}],"sentiment":"neutral","sentiment_score":-0.24624574546303069,"num_words":35,"start":227.56,"end":269.24503},{"sentences":[{"text":"Using any of those numbers.","start":269.24503,"end":270.785,"sentiment":"neutral","sentiment_score":-0.04501953348517418},{"text":"Okay.","start":278.36502,"end":278.845,"sentiment":"neutral","sentiment_score":0.002461005002260208},{"text":"Alright.","start":278.845,"end":279.325,"sentiment":"neutral","sentiment_score":0.022754549980163578},{"text":"Alright.","start":279.325,"end":279.725,"sentiment":"neutral","sentiment_score":0.04467179626226425},{"text":"Let me try that.","start":279.725,"end":280.74,"sentiment":"neutral","sentiment_score":0.044043125584721565}],"sentiment":"neutral","sentiment_score":0.0017468488464752834,"num_words":12,"start":269.24503,"end":280.74},{"sentences":[{"text":"Yeah.","start":290.97998,"end":291.47998,"sentiment":"neutral","sentiment_score":-0.03029310703277588},{"text":"Well, they're both showing online.","start":291.86,"end":293.63998,"sentiment":"neutral","sentiment_score":-0.030138571187853812},{"text":"Okay.","start":294.25998,"end":294.75998,"sentiment":"neutral","sentiment_score":-0.0026360508054494858},{"text":"Alright.","start":295.785,"end":296.02502,"sentiment":"neutral","sentiment_score":0.008757475763559341},{"text":"Let me try that.","start":296.02502,"end":297.725,"sentiment":"neutral","sentiment_score":-0.038548404816538095}],"sentiment":"neutral","sentiment_score":-0.027421513106673956,"num_words":12,"start":290.97998,"end":297.725},{"sentences":[{"text":"Yeah.","start":313.65,"end":313.88998,"sentiment":"neutral","sentiment_score":-0.06911712139844894},{"text":"Because this one doesn't need a call flow.","start":313.88998,"end":315.88998,"sentiment":"neutral","sentiment_score":-0.1358318105340004},{"text":"Nothing like that.","start":315.88998,"end":317.01,"sentiment":"neutral","sentiment_score":-0.1860965092976888},{"text":"Simple.","start":317.01,"end":317.51,"sentiment":"neutral","sentiment_score":0.024307094514369965},{"text":"Very, very simple.","start":320.61,"end":321.83,"sentiment":"neutral","sentiment_score":0.15522914131482443}],"sentiment":"neutral","sentiment_score":-0.0765041634440422,"num_words":16,"start":313.65,"end":321.83},{"sentences":[{"text":"Weird.","start":325.785,"end":326.285,"sentiment":"neutral","sentiment_score":-0.000377762335119769},{"text":"Okay.","start":328.42502,"end":328.74503,"sentiment":"neutral","sentiment_score":-0.0171582642942667},{"text":"Let me try that.","start":328.74503,"end":329.70502,"sentiment":"neutral","sentiment_score":-0.021300521679222584},{"text":"You hang up.","start":329.70502,"end":330.345,"sentiment":"neutral","sentiment_score":-0.06739626949032147},{"text":"Let me try that and see what happens.","start":330.345,"end":331.965,"sentiment":"neutral","sentiment_score":-0.03294802084565163}],"sentiment":"neutral","sentiment_score":-0.03344182874014437,"num_words":17,"start":325.785,"end":331.965},{"sentences":[{"text":"Alright.","start":336.505,"end":336.825,"sentiment":"neutral","sentiment_score":0.12075170129537582},{"text":"Thanks, Sean.","start":336.825,"end":337.725,"sentiment":"neutral","sentiment_score":0.3122450113296509},{"text":"Okay.","start":339.65692,"end":339.97693,"sentiment":"neutral","sentiment_score":0.1489022821187973},{"text":"Okay.","start":339.97693,"end":340.37692,"sentiment":"neutral","sentiment_score":0.1465562880039215},{"text":"Bye.","start":340.37692,"end":340.87692,"sentiment":"neutral","sentiment_score":-0.07938894629478455}],"sentiment":"neutral","sentiment_score":0.16021855796376863,"num_words":6,"start":336.505,"end":340.87692}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, Sean?\n\nChannel 0: Hi, Rick. How are you?\n\nChannel 1: I'm good. Thank you for calling me.\n\nChannel 0: No. It's okay. Anytime. That's all. How can I help you?\n\nChannel 1: Hey. Look. Are you are you in front of your computer?\n\nChannel 0: No. I'm actually out on the road. I can log in through my phone. Does that help?\n\nChannel 1: Are you are you sure? Can you do that?\n\nChannel 0: I can try. Uh-huh. But what are we assisting with? What are\n\nChannel 1: Nothing,\n\nChannel 0: we what\n\nChannel 1: man.\n\nChannel 0: can I help\n\nChannel 1: I just\n\nChannel 0: you with?\n\nChannel 1: I activated two numbers for a customer\n\nChannel 0: Yep.\n\nChannel 1: on Friday. Two same customer, but two individual numbers, so they gotta be separate, not linked to each other or anything.\n\nChannel 0: Yep. Okay. Yep.\n\nChannel 1: I cannot get them to work. I mean, I can have incoming calls. I've tested that.\n\nChannel 0: You can get incoming for us or you can't get is\n\nChannel 1: Are\n\nChannel 0: there another way around? You can do outbound, but you can't get inbound working.\n\nChannel 1: no. I can I can actually get inbound, but I can't get outbound?\n\nChannel 0: How did you get inbound working? Because normally, that's where most people fail.\n\nChannel 1: In inbound's working, man. Nothing. We just they ring that mobile number. It points to\n\nChannel 0: Because\n\nChannel 1: the\n\nChannel 0: for\n\nChannel 1: individual\n\nChannel 0: inbound, you gotta\n\nChannel 1: extension.\n\nChannel 0: you gotta set the you gotta set the destination. But for outbound, there's not much you need to do. You can just call straight away.\n\nChannel 1: Exactly.\n\nChannel 0: Okay.\n\nChannel 1: Exactly.\n\nChannel 0: But anyway, let's I'm gonna log I'm pulled over. Let me log in. Let me see what I can do to help. Okay?\n\nChannel 1: I don't know what stupid mistake I made.\n\nChannel 0: No. That's all good. Once once these things you set them up once or twice in a row. You you remember. I'm not busy.\n\nBut first of all,\n\nChannel 1: Yeah.\n\nChannel 0: let's have a look look, see what we can do here. Alright. So I'm logged in. Okay. Let me find your your account.\n\nWhat are we looking for? We're looking for go high speed.\n\nChannel 1: Go high speed.\n\nChannel 0: Okay. I'm there. The next thing is to impersonate your account. Alright. So what service am I looking at?\n\nHold on one second. Let's list services. Give me the service ID, please, or the\n\nChannel 1: Yes.\n\nChannel 0: full name.\n\nChannel 1: Service ID. The name is simple. It's VCP\n\nChannel 0: I've got it.\n\nChannel 1: G. Yeah.\n\nChannel 0: Okay. There's\n\nChannel 1: That's\n\nChannel 0: two active extensions. Please have a look. Launch the cloud phone system. Alright.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: I'm logged\n\nChannel 0: which\n\nChannel 1: in.\n\nChannel 0: number is not working outbound?\n\nChannel 1: Both of them.\n\nChannel 0: Alright.\n\nChannel 1: Both\n\nChannel 0: Let me look\n\nChannel 1: of them.\n\nChannel 0: at your numbers. Let's see if you set up inbound correctly.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Alright. So these two mobile numbers, you set the extension.\n\nChannel 1: Yep.\n\nChannel 0: Send it to the extension, which is 01. Alright. Fine. So that that's 01. Oh, no.\n\nI've barely closed it. Sorry. Hold on. I closed the tab. I wonder if I can just jump back in without asking questions.\n\nYes. Okay.\n\nChannel 1: Okay.\n\nChannel 0: Sorry. I gotta look up the service again and reload. It's VCP. Right? Yep.\n\nGot\n\nChannel 1: Yeah.\n\nChannel 0: it.\n\nChannel 1: VCPT.\n\nChannel 0: Alright. Can't sorry. Let's see. Let's look at the other numbers. See if you've launched that one correctly.\n\nAlright. Send it to number two. Alright. That's fine. So now look at your extensions.\n\nChannel 1: Yep.\n\nChannel 0: Both are online. Okay. Both is on the this one's not have you registered it to the app?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: K. It just says it's\n\nChannel 1: That's why I was\n\nChannel 0: says it's the\n\nChannel 1: I\n\nChannel 0: only\n\nChannel 1: was testing\n\nChannel 0: way it's\n\nChannel 1: actually on my mobile.\n\nChannel 0: online. It's online. Online\n\nChannel 1: Yeah. The customer\n\nChannel 0: got a recording. I forgot.\n\nChannel 1: might be logged in. I did tell him to log out.\n\nChannel 0: So definitely when they call out from the softphone, it's not working the same.\n\nChannel 1: No. It just makes a weird noise, and that's it.\n\nChannel 0: I don't know what else to say. It just\n\nChannel 1: Because\n\nChannel 0: should\n\nChannel 1: I\n\nChannel 0: just\n\nChannel 1: I\n\nChannel 0: work\n\nChannel 1: I remember\n\nChannel 0: with the\n\nChannel 1: it's it's usually the incoming that creates problem, but incoming is fine.\n\nChannel 0: why don't you do this? Why don't you create a third number, a third extension, download the softphone, and see if you can ring out?\n\nChannel 1: Okay. Using any of those numbers.\n\nChannel 0: Using any of those numbers, this is a test for now because I can't test it against anything else.\n\nChannel 1: Okay. Alright. Alright. Let me try that.\n\nChannel 0: That's the only thing I can think of. So I'm looking at the settings, like, there's nothing much to it. Like, it just says it's currently offline. That's why they can't make any phone calls. Right?\n\nChannel 1: Yeah. Well, they're both showing online. Okay. Alright.\n\nChannel 0: But\n\nChannel 1: Let\n\nChannel 0: in inside\n\nChannel 1: me try\n\nChannel 0: the extension\n\nChannel 1: that.\n\nChannel 0: says the status is offline. So Just tell them not to use one of them for now, and then just see if you can apply it to an app yourself. Because the caller IDs are set. Everything else is set. And I don't know what else you need to check, really.\n\nChannel 1: Yeah. Because this one doesn't need a call flow. Nothing like that. Simple. Very,\n\nChannel 0: Yeah.\n\nChannel 1: very simple.\n\nChannel 0: Yeah. That's it. Okay. Look. Can\n\nChannel 1: Weird.\n\nChannel 0: you try that first and let me know and come back to me?\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Let me try that. You hang up. Let me try that and see what happens.\n\nChannel 0: Yeah. Alright. Because if that doesn't happen, then we'll have to come up with another ID.\n\nChannel 1: Alright. Thanks, Sean.\n\nChannel 0: Yeah. No worries. Take care. See you.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Sean?","start":0.88,"end":1.86,"sentiment":"neutral","sentiment_score":0.04197043925523758}],"sentiment":"neutral","sentiment_score":0.04197043925523758,"channel":1,"num_words":2,"start":0.88,"end":1.86},{"sentences":[{"text":"Hi, Rick.","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.20099907368421555},{"text":"How are you?","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2359827309846878}],"sentiment":"neutral","sentiment_score":0.2219892680644989,"channel":0,"num_words":5,"start":2.56,"end":3.9399998},{"sentences":[{"text":"I'm good.","start":4.3199997,"end":5.2799997,"sentiment":"positive","sentiment_score":0.5889577269554138},{"text":"Thank you for calling me.","start":5.2799997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.6157668948173523}],"sentiment":"positive","sentiment_score":0.6081071325710842,"channel":1,"num_words":7,"start":4.3199997,"end":6.8199997},{"sentences":[{"text":"No.","start":7.3599997,"end":7.6,"sentiment":"neutral","sentiment_score":0.0932094380259514},{"text":"It's okay.","start":7.6,"end":8.24,"sentiment":"neutral","sentiment_score":0.15994732081890106},{"text":"Anytime.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.2095838040113449},{"text":"That's all.","start":8.88,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.20140013098716736},{"text":"How can I help you?","start":9.5199995,"end":10.82,"sentiment":"neutral","sentiment_score":0.19023686051368713}],"sentiment":"neutral","sentiment_score":0.17969749529253354,"channel":0,"num_words":11,"start":7.3599997,"end":10.82},{"sentences":[{"text":"Hey.","start":11.12,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.042515985667705536},{"text":"Look.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.03250111639499664},{"text":"Are you are you in front of your computer?","start":12.08,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.015330272519754039}],"sentiment":"neutral","sentiment_score":0.019362686794589867,"channel":1,"num_words":11,"start":11.12,"end":14.0199995},{"sentences":[{"text":"No.","start":14.745,"end":14.985,"sentiment":"neutral","sentiment_score":-0.06220877170562744},{"text":"I'm actually out on the road.","start":14.985,"end":16.585,"sentiment":"neutral","sentiment_score":-0.0058341471788783865},{"text":"I can log in through my phone.","start":16.585,"end":20.045,"sentiment":"neutral","sentiment_score":0.016647697293332646},{"text":"Does that help?","start":21.064999,"end":21.965,"sentiment":"neutral","sentiment_score":0.022974873582522076}],"sentiment":"neutral","sentiment_score":0.005190873354235116,"channel":0,"num_words":17,"start":14.745,"end":21.965},{"sentences":[{"text":"Are you are you sure?","start":21.535,"end":23.375,"sentiment":"neutral","sentiment_score":-0.0015005340799689292},{"text":"Can you do that?","start":23.375,"end":24.435,"sentiment":"neutral","sentiment_score":8.32974910736084e-6}],"sentiment":"neutral","sentiment_score":-0.0008299279337128004,"channel":1,"num_words":9,"start":21.535,"end":24.435},{"sentences":[{"text":"I can try.","start":24.825,"end":25.625,"sentiment":"neutral","sentiment_score":0.0006801433240373926},{"text":"Uh-huh.","start":25.625,"end":26.105,"sentiment":"neutral","sentiment_score":0.0007277548429556191},{"text":"But what are we assisting with?","start":26.105,"end":27.57,"sentiment":"neutral","sentiment_score":-0.004409744714697202},{"text":"What are","start":28.449999,"end":28.69,"sentiment":"neutral","sentiment_score":-0.0246795741841197}],"sentiment":"neutral","sentiment_score":-0.006087452653446235,"channel":0,"num_words":12,"start":24.825,"end":28.69},{"sentences":[{"text":"Nothing,","start":28.654999,"end":29.055,"sentiment":"neutral","sentiment_score":-0.037933751940727234}],"sentiment":"neutral","sentiment_score":-0.037933751940727234,"channel":1,"num_words":1,"start":28.654999,"end":29.055},{"sentences":[{"text":"we what","start":28.69,"end":29.09,"sentiment":"neutral","sentiment_score":-0.02529541403055191}],"sentiment":"neutral","sentiment_score":-0.02529541403055191,"channel":0,"num_words":2,"start":28.69,"end":29.09},{"sentences":[{"text":"man.","start":29.055,"end":29.375,"sentiment":"neutral","sentiment_score":-0.03322986140847206}],"sentiment":"neutral","sentiment_score":-0.03322986140847206,"channel":1,"num_words":1,"start":29.055,"end":29.375},{"sentences":[{"text":"can I help","start":29.09,"end":29.49,"sentiment":"neutral","sentiment_score":-0.010731400921940804}],"sentiment":"neutral","sentiment_score":-0.010731400921940804,"channel":0,"num_words":3,"start":29.09,"end":29.49},{"sentences":[{"text":"I just","start":29.375,"end":29.955,"sentiment":"neutral","sentiment_score":-0.002352580428123474}],"sentiment":"neutral","sentiment_score":-0.002352580428123474,"channel":1,"num_words":2,"start":29.375,"end":29.955},{"sentences":[{"text":"you with?","start":29.49,"end":30.23,"sentiment":"neutral","sentiment_score":-0.006654415745288134}],"sentiment":"neutral","sentiment_score":-0.006654415745288134,"channel":0,"num_words":2,"start":29.49,"end":30.23},{"sentences":[{"text":"I activated two numbers for a customer","start":31.009998,"end":33.989998,"sentiment":"neutral","sentiment_score":0.0014064685175461426}],"sentiment":"neutral","sentiment_score":0.0014064685175461426,"channel":1,"num_words":7,"start":31.009998,"end":33.989998},{"sentences":[{"text":"Yep.","start":34.05,"end":34.55,"sentiment":"neutral","sentiment_score":0.007855388335883617}],"sentiment":"neutral","sentiment_score":0.007855388335883617,"channel":0,"num_words":1,"start":34.05,"end":34.55},{"sentences":[{"text":"on Friday.","start":34.29,"end":35.03,"sentiment":"neutral","sentiment_score":0.0035356811713427305},{"text":"Two same customer, but two individual numbers, so they gotta be separate, not linked to each other or anything.","start":37.41,"end":43.269997,"sentiment":"neutral","sentiment_score":-0.01579303608128899}],"sentiment":"neutral","sentiment_score":-0.013952205866752635,"channel":1,"num_words":21,"start":34.29,"end":43.269997},{"sentences":[{"text":"Yep.","start":43.204998,"end":43.704998,"sentiment":"neutral","sentiment_score":0.010600833222270012},{"text":"Okay.","start":44.324997,"end":44.725,"sentiment":"neutral","sentiment_score":0.0015197452157735825},{"text":"Yep.","start":44.725,"end":45.225,"sentiment":"neutral","sentiment_score":-0.01150600053369999}],"sentiment":"neutral","sentiment_score":0.00020485930144786835,"channel":0,"num_words":3,"start":43.204998,"end":45.225},{"sentences":[{"text":"I cannot get them to work.","start":46.265,"end":48.265,"sentiment":"neutral","sentiment_score":-0.18372909973065057},{"text":"I mean, I can have incoming calls.","start":48.265,"end":50.745,"sentiment":"neutral","sentiment_score":-0.16027378184454782},{"text":"I've tested that.","start":50.745,"end":51.885,"sentiment":"neutral","sentiment_score":-0.08442863821983337}],"sentiment":"neutral","sentiment_score":-0.1548485616222024,"channel":1,"num_words":16,"start":46.265,"end":51.885},{"sentences":[{"text":"You can get incoming for us or you can't get is","start":53.364998,"end":56.69,"sentiment":"neutral","sentiment_score":-0.0771519470621239}],"sentiment":"neutral","sentiment_score":-0.0771519470621239,"channel":0,"num_words":11,"start":53.364998,"end":56.69},{"sentences":[{"text":"Are","start":56.61,"end":57.11,"sentiment":"neutral","sentiment_score":-0.04228700324892998}],"sentiment":"neutral","sentiment_score":-0.04228700324892998,"channel":1,"num_words":1,"start":56.61,"end":57.11},{"sentences":[{"text":"there another way around?","start":56.69,"end":57.57,"sentiment":"neutral","sentiment_score":-0.05176567751914263},{"text":"You can do outbound, but you can't get inbound 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The agent helps the customer set up their extensions and check their call flow. The agent suggests checking the call flow settings and checking if the caller ID is set, but the customer is unsure of what to do next."},"intents":{"segments":[{"text":"So I'm logged in. Okay.","start_word":309,"end_word":313,"intents":[{"intent":"Log in to extension","confidence_score":0.00009854912}]},{"text":"The next thing is to impersonate your account. Alright.","start_word":336,"end_word":344,"intents":[{"intent":"Impersonate account","confidence_score":0.16645028}]},{"text":"So what service am I looking at? Hold on one second.","start_word":345,"end_word":355,"intents":[{"intent":"Inquire about service","confidence_score":0.00020409534}]},{"text":"Give me the service ID, please, or the Yes. full name.","start_word":359,"end_word":369,"intents":[{"intent":"Provide service id","confidence_score":0.32808548}]},{"text":"Please have a look. Launch the cloud phone system. 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No.","start_word":603,"end_word":617,"intents":[{"intent":"Check functionality","confidence_score":0.0024860639}]},{"text":"Why don't you create a third number, a third extension, download the softphone, and see if you can ring out? Okay.","start_word":663,"end_word":683,"intents":[{"intent":"Create and download extension","confidence_score":0.00062362436},{"intent":"Use third number","confidence_score":0.006607403}]},{"text":"Using any of those numbers. Using any of those numbers, this is a test for now because I can't test it against anything else. Okay.","start_word":684,"end_word":708,"intents":[{"intent":"Test functionality","confidence_score":0.64276016},{"intent":"Test functionality","confidence_score":0.2142937}]},{"text":"So I'm looking at the settings, like, there's nothing much to it. Like, it just says it's currently offline. That's why they can't make any phone calls. Right? Yeah.","start_word":723,"end_word":751,"intents":[{"intent":"Check settings","confidence_score":0.008719218}]},{"text":"But Let in inside me try the extension that. says the status is offline. So Just tell them not to use one of them for now, and then just see if you can apply it to an app yourself. Because the caller IDs are set. Everything else is set. And I don't know what else you need to check, really. Yeah.","start_word":759,"end_word":819,"intents":[{"intent":"Apply extension","confidence_score":0.019045085},{"intent":"Try extension","confidence_score":0.47738755},{"intent":"Try extension","confidence_score":0.024243359}]},{"text":"You hang up. Let me try that and see what happens. Yeah.","start_word":862,"end_word":873,"intents":[{"intent":"Hang up","confidence_score":0.28611723}]},{"text":"Because if that doesn't happen, then we'll have to come up with another ID. Alright.","start_word":875,"end_word":889,"intents":[{"intent":"Try another id","confidence_score":0.16966675}]}]},"sentiments":{"segments":[{"text":"Hello, Sean? Hi, Rick. How are you?","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.16354045271873474},{"text":"I'm good. Thank you for calling me.","start_word":7,"end_word":13,"sentiment":"positive","sentiment_score":0.6005144715309143},{"text":"No. It's okay. Anytime. That's all. How can I help you? Hey. Look. Are you are you in front of your computer? No. I'm actually out on the road. I can log in through my phone. Does that help? Are you are you sure? Can you do that? I can try. Uh-huh. But what are we assisting with? What are Nothing, we what man. can I help I just you with? I activated two numbers for a customer Yep. on Friday. Two same customer, but two individual numbers, so they gotta be separate, not linked to each other or anything. Yep. Okay. Yep. I cannot get them to work. I mean, I can have incoming calls. I've tested that. You can get incoming for us or you can't get is Are there another way around? You can do outbound, but you can't get inbound working. no. I can I can actually get inbound, but I can't get outbound? How did you get inbound working? Because normally, that's where most people fail. In inbound's working, man. Nothing. We just they ring that mobile number. It points Because to the for inbound, individual you gotta extension. you gotta set the you gotta set the destination. But for outbound, there's not much you need to do. You can just call straight away. Exactly. Okay. Exactly. But anyway, let's I'm gonna log I'm pulled over. Let me log in. Let me see what I can do to help. Okay? I don't know what stupid mistake I made. No. That's all good. Once once these things you set them up once or twice in a row. You you remember. I'm not busy. But first of all, Yeah. let's have a look look, see what we can do here. Alright. So I'm logged in. Okay. Let me find your your account. What are we looking for? We're looking for go high speed. Go high speed. Okay. I'm there. The next thing is to impersonate your account. Alright. So what service am I looking at? Hold on one second. Let's list services. Give me the service ID, please, or the Yes. full name. Service ID. The name is simple. It's VCP I've got it. G. Yeah. Okay. There's That's two active extensions. Please have a look. Launch the cloud phone system. Alright. Yep. So I'm logged which in. number is not working outbound? Both of them. Alright. Both Let me look of them. at your numbers. Let's see if you set up inbound correctly. Okay. Okay. Alright. So these two mobile numbers, you set the extension. Yep. Send it to the extension, which is 01. Alright. Fine. So that that's 01. Oh, no. I've barely closed it. Sorry. Hold on. I closed the tab. I wonder if I can just jump back in without asking questions. Yes. Okay. Okay. Sorry. I gotta look up the service again and reload. It's VCP. Right? Yep. Got Yeah. it. VCPT. Alright. Can't sorry. Let's see. Let's look at the other numbers. See if you've launched that one correctly. Alright. Send it to number two. Alright. That's fine. So now look at your extensions. Yep. Both are online. Okay. Both is on the this one's not have you registered it to the app? Yeah. Yeah. K. It just says it's That's why I was says it's the I only was testing way it's actually on my mobile. online. It's online. Online Yeah. The customer got a recording. I forgot. might be logged in. I did tell him to log out. So definitely when they call out from the softphone, it's not working the same.","start_word":14,"end_word":616,"sentiment":"neutral","sentiment_score":-0.0255308646529567},{"text":"No. It just makes a weird noise, and that's it.","start_word":617,"end_word":626,"sentiment":"negative","sentiment_score":-0.45948508381843567},{"text":"I don't know what else to say. It just Because should I just I work I remember with the it's it's usually the incoming that creates problem, but incoming is fine. why don't you do this? Why don't you create a third number, a third extension, download the softphone, and see if you can ring out? Okay. Using any of those numbers. Using any of those numbers, this is a test for now because I can't test it against anything else. Okay. Alright. Alright. Let me try that. That's the only thing I can think of. So I'm looking at the settings, like, there's nothing much to it. Like, it just says it's currently offline. That's why they can't make any phone calls. Right? Yeah. Well, they're both showing online. Okay. Alright. But Let in inside me try the extension that. says the status is offline. So Just tell them not to use one of them for now, and then just see if you can apply it to an app yourself. Because the caller IDs are set. Everything else is set. And I don't know what else you need to check, really. Yeah. Because this one doesn't need a call flow. Nothing like that. Simple. Very, Yeah. very simple. Yeah. That's it. Okay. Look. Can Weird. you try that first and let me know and come back to me? Okay. Yeah. Let me try that. You hang up. Let me try that and see what happens. Yeah. Alright. Because if that doesn't happen, then we'll have to come up with another ID. Alright. Thanks, Sean. Yeah. No worries. Take care. See you. Okay. Bye. Okay. Bye.","start_word":627,"end_word":902,"sentiment":"neutral","sentiment_score":-0.07710890255976414}],"average":{"sentiment":"neutral","sentiment_score":-0.03818869345688785}}}}