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Take care.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":5.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.12884559482336044},{"text":"Good day.","start":6.0,"end":6.74,"sentiment":"neutral","sentiment_score":0.24350255727767944},{"text":"This is Andrew from Vigilance AI.","start":7.2799997,"end":9.78,"sentiment":"neutral","sentiment_score":0.12209807336330414},{"text":"I was trying to reach Charlie Evans.","start":10.32,"end":14.605,"sentiment":"neutral","sentiment_score":0.04730799315231187},{"text":"Oh, hi.","start":17.785,"end":18.605,"sentiment":"neutral","sentiment_score":0.09254715964198112}],"sentiment":"neutral","sentiment_score":0.10492289556484473,"num_words":19,"start":5.04,"end":18.605},{"sentences":[{"text":"Good day to you.","start":18.825,"end":20.185,"sentiment":"neutral","sentiment_score":0.19886096566915512},{"text":"Charlie, we're a cybersecurity company, and our platforms provide an AI security analyst, which work twenty four seven.","start":20.185,"end":27.805,"sentiment":"neutral","sentiment_score":0.11834071617987421},{"text":"Without you hiring a full time security engineer or without you putting much time into it.","start":28.23,"end":33.37,"sentiment":"neutral","sentiment_score":0.0931055978871882},{"text":"And, Charlie, our CTO wanted to show you our platform's value.","start":33.67,"end":37.45,"sentiment":"neutral","sentiment_score":0.19434282590042462},{"text":"Are you available for a quick demo?","start":37.67,"end":39.85,"sentiment":"neutral","sentiment_score":0.06131251848169735}],"sentiment":"neutral","sentiment_score":0.12468258989974856,"num_words":56,"start":18.825,"end":39.85},{"sentences":[{"text":"Oh, is that because you guys already have an SoC in place?","start":43.535,"end":46.835,"sentiment":"neutral","sentiment_score":-0.1141479363044103},{"text":"Oh, aren't you is Charlie the IT manager of Virto?","start":63.769997,"end":67.149994,"sentiment":"neutral","sentiment_score":-0.0724331196397543},{"text":"Oh, I'm sorry.","start":71.615005,"end":72.755005,"sentiment":"neutral","sentiment_score":-0.08459073553482692},{"text":"Well, I I really apologize.","start":73.135,"end":74.755005,"sentiment":"neutral","sentiment_score":-0.08810069262981415},{"text":"You have a great day, Charlie.","start":74.895004,"end":76.115005,"sentiment":"neutral","sentiment_score":0.13093126565217972}],"sentiment":"neutral","sentiment_score":-0.055633180774748325,"num_words":36,"start":43.535,"end":76.115005},{"sentences":[{"text":"Take care.","start":76.175,"end":76.835,"sentiment":"neutral","sentiment_score":0.025249827653169632},{"text":"Of course.","start":80.495,"end":81.155,"sentiment":"neutral","sentiment_score":0.015160437673330307},{"text":"Yes.","start":81.695,"end":82.175,"sentiment":"neutral","sentiment_score":0.08410681784152985},{"text":"No worries.","start":82.175,"end":82.88694,"sentiment":"neutral","sentiment_score":0.13311035931110382},{"text":"Take care.","start":85.44694,"end":86.11194,"sentiment":"neutral","sentiment_score":0.13796401396393776}],"sentiment":"neutral","sentiment_score":0.07856401056051254,"num_words":9,"start":76.175,"end":86.11194}]}}]},{"alternatives":[{"transcript":"Hello. This is Charlie. Well, that's me. No. Thank you. Not interested. Well, I've you've contacted a personal phone number, so I'm actually not even sure you even know who I work for or what I do. So not interested, and I don't run a business. So thank you for the call, but I I am gonna end up now. I'm not interested. No. Never have been. That's okay. Can you please ensure you remove my details from the system? Great. Thank you so much. No worries. Thanks. 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This is Charlie. Well, that's me. No. Thank you.\n\nNot interested. Well, I've you've contacted a personal phone number, so I'm actually not even sure you even know who I work for or what I do. So not interested, and I don't run a business. So thank you for the call, but I I am gonna end up now. I'm not interested.\n\nNo. Never have been. That's okay. Can you please ensure you remove my details from the system? Great.\n\nThank you so much. No worries. Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.02081805095076561},{"text":"This is Charlie.","start":2.0,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.02189541794359684},{"text":"Well, that's me.","start":15.745,"end":16.725,"sentiment":"neutral","sentiment_score":0.019578999218841393},{"text":"No.","start":40.495,"end":40.815,"sentiment":"neutral","sentiment_score":-0.23259343206882477},{"text":"Thank you.","start":40.815,"end":41.535,"sentiment":"neutral","sentiment_score":-0.29304905235767365}],"sentiment":"neutral","sentiment_score":-0.06734502343460917,"num_words":10,"start":1.68,"end":41.535},{"sentences":[{"text":"Not interested.","start":41.535,"end":42.355,"sentiment":"negative","sentiment_score":-0.43736353516578674},{"text":"Well, I've you've contacted a personal phone number, so I'm actually not even sure you even know who I work for or what I do.","start":47.695,"end":54.894997,"sentiment":"neutral","sentiment_score":-0.2905971908569336},{"text":"So not interested, and I don't run a business.","start":54.894997,"end":57.74,"sentiment":"negative","sentiment_score":-0.4578684601518843},{"text":"So thank you for the call, but I I am gonna end up now.","start":57.800003,"end":61.96,"sentiment":"negative","sentiment_score":-0.3997280938284738},{"text":"I'm not interested.","start":61.96,"end":62.7,"sentiment":"negative","sentiment_score":-0.48910244305928546}],"sentiment":"negative","sentiment_score":-0.3646032759603464,"num_words":53,"start":41.535,"end":62.7},{"sentences":[{"text":"No.","start":68.04,"end":68.54,"sentiment":"neutral","sentiment_score":-0.15981143712997437},{"text":"Never have been.","start":69.034996,"end":70.09499,"sentiment":"neutral","sentiment_score":-0.15082710484663645},{"text":"That's okay.","start":76.155,"end":76.715,"sentiment":"neutral","sentiment_score":0.02738356962800026},{"text":"Can you please ensure you remove my details from the system?","start":76.715,"end":79.534996,"sentiment":"neutral","sentiment_score":-0.08478338271379471},{"text":"Great.","start":81.515,"end":82.015,"sentiment":"neutral","sentiment_score":0.1419532299041748}],"sentiment":"neutral","sentiment_score":-0.07489942179785834,"num_words":18,"start":68.04,"end":82.015},{"sentences":[{"text":"Thank you so much.","start":82.576935,"end":83.45694,"sentiment":"neutral","sentiment_score":0.30525194853544235},{"text":"No worries.","start":83.45694,"end":83.85693,"sentiment":"neutral","sentiment_score":0.11111053079366684},{"text":"Thanks.","start":83.85693,"end":84.256935,"sentiment":"neutral","sentiment_score":0.2158837914466858},{"text":"Bye bye.","start":84.256935,"end":84.91694,"sentiment":"neutral","sentiment_score":0.147810198366642}],"sentiment":"neutral","sentiment_score":0.21719256043434143,"num_words":9,"start":82.576935,"end":84.91694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Charlie.\n\nChannel 0: Oh, hi. Good day. This is Andrew from Vigilance AI. I was trying to reach Charlie Evans.\n\nChannel 1: Well, that's me.\n\nChannel 0: Oh, hi. Good day to you. Charlie, we're a cybersecurity company, and our platforms provide an AI security analyst, which work twenty four seven. Without you hiring a full time security engineer or without you putting much time into it. And, Charlie, our CTO wanted to show you our platform's value.\n\nAre you available for a quick demo?\n\nChannel 1: No. Thank you. Not interested.\n\nChannel 0: Oh, is that because you guys already have an SoC in place?\n\nChannel 1: Well, I've you've contacted a personal phone number, so I'm actually not even sure you even know who I work for or what I do. So not interested, and I don't run a business. So thank you for the call, but I I am gonna end up now. I'm not interested.\n\nChannel 0: Oh, aren't you is Charlie the IT manager of Virto?\n\nChannel 1: No. Never have been.\n\nChannel 0: Oh, I'm sorry. Well, I I really apologize. You have a great day, Charlie.\n\nChannel 1: That's\n\nChannel 0: Take care.\n\nChannel 1: okay. Can you please ensure you remove my details from the system?\n\nChannel 0: Of course.\n\nChannel 1: Great.\n\nChannel 0: Yes. No worries.\n\nChannel 1: Thank you so much. No worries. Thanks. Bye bye.\n\nChannel 0: Take care.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.02081805095076561},{"text":"This is Charlie.","start":2.0,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.02189541794359684}],"sentiment":"neutral","sentiment_score":0.021626076195389032,"channel":1,"num_words":4,"start":1.68,"end":2.8999999},{"sentences":[{"text":"Oh, hi.","start":5.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.12884559482336044},{"text":"Good day.","start":6.0,"end":6.74,"sentiment":"neutral","sentiment_score":0.24350255727767944},{"text":"This is Andrew from Vigilance AI.","start":7.2799997,"end":9.78,"sentiment":"neutral","sentiment_score":0.12209807336330414},{"text":"I was trying to reach Charlie Evans.","start":10.32,"end":14.605,"sentiment":"neutral","sentiment_score":0.04730799315231187}],"sentiment":"neutral","sentiment_score":0.10637886449694633,"channel":0,"num_words":17,"start":5.04,"end":14.605},{"sentences":[{"text":"Well, that's me.","start":15.745,"end":16.725,"sentiment":"neutral","sentiment_score":0.019578999218841393}],"sentiment":"neutral","sentiment_score":0.019578999218841393,"channel":1,"num_words":3,"start":15.745,"end":16.725},{"sentences":[{"text":"Oh, hi.","start":17.785,"end":18.605,"sentiment":"neutral","sentiment_score":0.09254715964198112},{"text":"Good day to you.","start":18.825,"end":20.185,"sentiment":"neutral","sentiment_score":0.19886096566915512},{"text":"Charlie, we're a cybersecurity company, and our platforms provide an AI security analyst, which work twenty four seven.","start":20.185,"end":27.805,"sentiment":"neutral","sentiment_score":0.11834071617987421},{"text":"Without you hiring a full time security engineer or without you putting much time into it.","start":28.23,"end":33.37,"sentiment":"neutral","sentiment_score":0.0931055978871882},{"text":"And, Charlie, our CTO wanted to show you our platform's value.","start":33.67,"end":37.45,"sentiment":"neutral","sentiment_score":0.19434282590042462}],"sentiment":"neutral","sentiment_score":0.13212022988819608,"channel":0,"num_words":51,"start":17.785,"end":37.45},{"sentences":[{"text":"Are you available for a quick demo?","start":37.67,"end":39.85,"sentiment":"neutral","sentiment_score":0.06131251848169735}],"sentiment":"neutral","sentiment_score":0.06131251848169735,"channel":0,"num_words":7,"start":37.67,"end":39.85},{"sentences":[{"text":"No.","start":40.495,"end":40.815,"sentiment":"neutral","sentiment_score":-0.23259343206882477},{"text":"Thank you.","start":40.815,"end":41.535,"sentiment":"neutral","sentiment_score":-0.29304905235767365},{"text":"Not interested.","start":41.535,"end":42.355,"sentiment":"negative","sentiment_score":-0.43736353516578674}],"sentiment":"negative","sentiment_score":-0.3386837214231491,"channel":1,"num_words":5,"start":40.495,"end":42.355},{"sentences":[{"text":"Oh, is that because you guys already have an SoC in place?","start":43.535,"end":46.835,"sentiment":"neutral","sentiment_score":-0.1141479363044103}],"sentiment":"neutral","sentiment_score":-0.1141479363044103,"channel":0,"num_words":12,"start":43.535,"end":46.835},{"sentences":[{"text":"Well, I've you've contacted a personal phone number, so I'm actually not even sure you even know who I work for or what I do.","start":47.695,"end":54.894997,"sentiment":"neutral","sentiment_score":-0.2905971908569336},{"text":"So not interested, and I don't run a business.","start":54.894997,"end":57.74,"sentiment":"negative","sentiment_score":-0.4578684601518843},{"text":"So thank you for the call, but I I am gonna end up now.","start":57.800003,"end":61.96,"sentiment":"negative","sentiment_score":-0.3997280938284738},{"text":"I'm not interested.","start":61.96,"end":62.7,"sentiment":"negative","sentiment_score":-0.48910244305928546}],"sentiment":"negative","sentiment_score":-0.36174993246209386,"channel":1,"num_words":51,"start":47.695,"end":62.7},{"sentences":[{"text":"Oh, aren't you is Charlie the IT manager of Virto?","start":63.769997,"end":67.149994,"sentiment":"neutral","sentiment_score":-0.0724331196397543}],"sentiment":"neutral","sentiment_score":-0.0724331196397543,"channel":0,"num_words":10,"start":63.769997,"end":67.149994},{"sentences":[{"text":"No.","start":68.04,"end":68.54,"sentiment":"neutral","sentiment_score":-0.15981143712997437},{"text":"Never have been.","start":69.034996,"end":70.09499,"sentiment":"neutral","sentiment_score":-0.15082710484663645}],"sentiment":"neutral","sentiment_score":-0.15307318791747093,"channel":1,"num_words":4,"start":68.04,"end":70.09499},{"sentences":[{"text":"Oh, I'm sorry.","start":71.615005,"end":72.755005,"sentiment":"neutral","sentiment_score":-0.08459073553482692},{"text":"Well, I I really apologize.","start":73.135,"end":74.755005,"sentiment":"neutral","sentiment_score":-0.08810069262981415},{"text":"You have a great day, Charlie.","start":74.895004,"end":76.115005,"sentiment":"neutral","sentiment_score":0.13093126565217972}],"sentiment":"neutral","sentiment_score":0.006522280297109059,"channel":0,"num_words":14,"start":71.615005,"end":76.115005},{"sentences":[{"text":"That's","start":76.155,"end":76.395,"sentiment":"neutral","sentiment_score":0.07229754328727722}],"sentiment":"neutral","sentiment_score":0.07229754328727722,"channel":1,"num_words":1,"start":76.155,"end":76.395},{"sentences":[{"text":"Take care.","start":76.175,"end":76.835,"sentiment":"neutral","sentiment_score":0.025249827653169632}],"sentiment":"neutral","sentiment_score":0.025249827653169632,"channel":0,"num_words":2,"start":76.175,"end":76.835},{"sentences":[{"text":"okay.","start":76.395,"end":76.715,"sentiment":"neutral","sentiment_score":-0.017530404031276703},{"text":"Can you please ensure you remove my details from the system?","start":76.715,"end":79.534996,"sentiment":"neutral","sentiment_score":-0.08478338271379471}],"sentiment":"neutral","sentiment_score":-0.07917896782358487,"channel":1,"num_words":12,"start":76.395,"end":79.534996},{"sentences":[{"text":"Of course.","start":80.495,"end":81.155,"sentiment":"neutral","sentiment_score":0.015160437673330307}],"sentiment":"neutral","sentiment_score":0.015160437673330307,"channel":0,"num_words":2,"start":80.495,"end":81.155},{"sentences":[{"text":"Great.","start":81.515,"end":82.015,"sentiment":"neutral","sentiment_score":0.1419532299041748}],"sentiment":"neutral","sentiment_score":0.1419532299041748,"channel":1,"num_words":1,"start":81.515,"end":82.015},{"sentences":[{"text":"Yes.","start":81.695,"end":82.175,"sentiment":"neutral","sentiment_score":0.08410681784152985},{"text":"No worries.","start":82.175,"end":82.88694,"sentiment":"neutral","sentiment_score":0.13311035931110382}],"sentiment":"neutral","sentiment_score":0.11677584548791249,"channel":0,"num_words":3,"start":81.695,"end":82.88694},{"sentences":[{"text":"Thank you so much.","start":82.576935,"end":83.45694,"sentiment":"neutral","sentiment_score":0.30525194853544235},{"text":"No worries.","start":83.45694,"end":83.85693,"sentiment":"neutral","sentiment_score":0.11111053079366684},{"text":"Thanks.","start":83.85693,"end":84.256935,"sentiment":"neutral","sentiment_score":0.2158837914466858},{"text":"Bye bye.","start":84.256935,"end":84.91694,"sentiment":"neutral","sentiment_score":0.147810198366642}],"sentiment":"neutral","sentiment_score":0.21719256043434143,"channel":1,"num_words":9,"start":82.576935,"end":84.91694},{"sentences":[{"text":"Take care.","start":85.44694,"end":86.11194,"sentiment":"neutral","sentiment_score":0.13796401396393776}],"sentiment":"neutral","sentiment_score":0.13796401396393776,"channel":0,"num_words":2,"start":85.44694,"end":86.11194}]},"summary":{"result":"success","short":"An agent from an cybersecurity company called Charlie to offer a demo of their AI security platform, but Charlie declined, stating that he already has an SoC in place and is not interested. The agent apologized and asked Charlie to remove his details from the system, which he did. The call ended politely."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. This is Charlie. Oh, hi. Good day. This is Andrew from Vigilance AI. I was trying to reach Charlie Evans. Well, that's me. Oh, hi. Good day to you. Charlie, we're a cybersecurity company, and our platforms provide an AI security analyst, which work twenty four seven. Without you hiring a full time security engineer or without you putting much time into it. And, Charlie, our CTO wanted to show you our platform's value. Are you available for a quick demo? No. Thank you.","start_word":0,"end_word":84,"sentiment":"neutral","sentiment_score":0.09596092998981476},{"text":"Not interested.","start_word":85,"end_word":86,"sentiment":"negative","sentiment_score":-0.4171220660209656},{"text":"Oh, is that because you guys already have an SoC in place? Well, I've you've contacted a personal phone number, so I'm actually not even sure you even know who I work for or what I do.","start_word":87,"end_word":123,"sentiment":"neutral","sentiment_score":-0.2335851937532425},{"text":"So not interested, and I don't run a business. So thank you for the call, but I I am gonna end up now. I'm not interested.","start_word":124,"end_word":149,"sentiment":"negative","sentiment_score":-0.4322154223918915},{"text":"Oh, aren't you is Charlie the IT manager of Virto? No. Never have been. Oh, I'm sorry. Well, I I really apologize. You have a great day, Charlie. That's Take care. okay. Can you please ensure you remove my details from the system? Of course. Great. Yes. No worries. Thank you so much. No worries. Thanks. Bye bye. Take care.","start_word":150,"end_word":209,"sentiment":"neutral","sentiment_score":0.01670602522790432}],"average":{"sentiment":"neutral","sentiment_score":-0.05220438763986226}}}}