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year.","start":15.584999,"end":23.285,"sentiment":"neutral","sentiment_score":0.08490474925686915},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":23.744999,"end":33.89,"sentiment":"neutral","sentiment_score":0.11835517320368025}],"sentiment":"neutral","sentiment_score":0.10191990218379281,"channel":0,"num_words":55,"start":13.505,"end":33.89},{"sentences":[{"text":"Name of the company again, John, it's Cloud Solution IT.","start":34.99,"end":38.690002,"sentiment":"neutral","sentiment_score":0.13071181401610374},{"text":"We are a managed service provider.","start":39.39,"end":41.57,"sentiment":"neutral","sentiment_score":0.1236615205804507},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":42.125,"end":54.385,"sentiment":"neutral","sentiment_score":0.1173175409436226},{"text":"And the reason for my call today, John, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":54.8,"end":65.619995,"sentiment":"neutral","sentiment_score":0.11281420314504255},{"text":"And we're hoping that you have an available time this coming week, maybe on the last week of this month.","start":66.32,"end":71.465,"sentiment":"neutral","sentiment_score":0.035355792567133906}],"sentiment":"neutral","sentiment_score":0.09985197756601416,"channel":0,"num_words":92,"start":34.99,"end":71.465},{"sentences":[{"text":"I'm not available.","start":73.634995,"end":74.455,"sentiment":"neutral","sentiment_score":-0.2551560600598653}],"sentiment":"neutral","sentiment_score":-0.2551560600598653,"channel":1,"num_words":3,"start":73.634995,"end":74.455},{"sentences":[{"text":"When would be your next availability, sir?","start":75.845,"end":78.105,"sentiment":"neutral","sentiment_score":-0.13031559118202754}],"sentiment":"neutral","sentiment_score":-0.13031559118202754,"channel":0,"num_words":7,"start":75.845,"end":78.105},{"sentences":[{"text":"NextG.","start":78.034996,"end":78.534996,"sentiment":"neutral","sentiment_score":-0.041694797575473785}],"sentiment":"neutral","sentiment_score":-0.041694797575473785,"channel":1,"num_words":1,"start":78.034996,"end":78.534996},{"sentences":[{"text":"Sorry?","start":79.685,"end":80.185,"sentiment":"neutral","sentiment_score":-0.07240276038646698}],"sentiment":"neutral","sentiment_score":-0.07240276038646698,"channel":0,"num_words":1,"start":79.685,"end":80.185},{"sentences":[{"text":"NextG.","start":81.875,"end":82.375,"sentiment":"neutral","sentiment_score":-0.04313592240214348}],"sentiment":"neutral","sentiment_score":-0.04313592240214348,"channel":1,"num_words":1,"start":81.875,"end":82.375},{"sentences":[{"text":"Next year, sir.","start":83.445,"end":84.83,"sentiment":"neutral","sentiment_score":-0.04146124795079231},{"text":"Like, our how about for next month, sir?","start":85.13,"end":88.11,"sentiment":"neutral","sentiment_score":-0.02832560590468347},{"text":"For","start":88.81,"end":89.13,"sentiment":"neutral","sentiment_score":-0.10686833411455154}],"sentiment":"neutral","sentiment_score":-0.03815474376703302,"channel":0,"num_words":12,"start":83.445,"end":89.13},{"sentences":[{"text":"No.","start":90.48,"end":90.64,"sentiment":"neutral","sentiment_score":-0.2657279670238495},{"text":"Too busy.","start":90.64,"end":91.380005,"sentiment":"neutral","sentiment_score":-0.31906162202358246}],"sentiment":"neutral","sentiment_score":-0.30128373702367145,"channel":1,"num_words":3,"start":90.48,"end":91.380005},{"sentences":[{"text":"alright.","start":92.49,"end":92.99,"sentiment":"neutral","sentiment_score":-0.1196148619055748},{"text":"Can can I call you back early January next year, sir?","start":93.61,"end":97.31,"sentiment":"neutral","sentiment_score":-0.028034105494787746}],"sentiment":"neutral","sentiment_score":-0.03566583519568667,"channel":0,"num_words":12,"start":92.49,"end":97.31},{"sentences":[{"text":"Sure.","start":97.600006,"end":98.100006,"sentiment":"neutral","sentiment_score":0.07182605564594269}],"sentiment":"neutral","sentiment_score":0.07182605564594269,"channel":1,"num_words":1,"start":97.600006,"end":98.100006},{"sentences":[{"text":"Alright.","start":98.745,"end":99.065,"sentiment":"neutral","sentiment_score":0.07996907085180283},{"text":"Okay.","start":99.065,"end":99.565,"sentiment":"neutral","sentiment_score":0.08358940482139587},{"text":"I'll put those on as it, sir.","start":99.625,"end":102.284996,"sentiment":"neutral","sentiment_score":0.06404003926685878},{"text":"Alright.","start":102.905,"end":103.385,"sentiment":"neutral","sentiment_score":0.11849047988653184},{"text":"I'll be calling you again in January, John.","start":103.385,"end":105.485,"sentiment":"neutral","sentiment_score":0.10143132787197828}],"sentiment":"neutral","sentiment_score":0.08565443630019824,"channel":0,"num_words":18,"start":98.745,"end":105.485},{"sentences":[{"text":"Alright.","start":105.674995,"end":106.174995,"sentiment":"neutral","sentiment_score":0.16153648495674133}],"sentiment":"neutral","sentiment_score":0.16153648495674133,"channel":1,"num_words":1,"start":105.674995,"end":106.174995},{"sentences":[{"text":"Alright.","start":106.825,"end":107.305,"sentiment":"neutral","sentiment_score":0.26522988080978394},{"text":"Thank you.","start":107.305,"end":108.045,"sentiment":"positive","sentiment_score":0.39023557305336}],"sentiment":"positive","sentiment_score":0.34856700897216797,"channel":0,"num_words":3,"start":106.825,"end":108.045}]},"summary":{"result":"success","short":"John from Legacy Grande is calling Ronald from Cloud Solution IT to introduce their company and services, specifically cloud solutions and cybersecurity. Ronald had previously missed a meeting with John and Baljit Singh, but is hoping to arrange one for January next year. Ronald agrees to call John back in January to discuss further."},"intents":{"segments":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":57,"end_word":83,"intents":[{"intent":"Arrange meeting with john","confidence_score":0.053248618}]}]},"sentiments":{"segments":[{"text":"Hello. This is John. I'm the Legacy Grande guy at the moment. Yeah.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.1020694449543953},{"text":"Good morning.","start_word":13,"end_word":14,"sentiment":"positive","sentiment_score":0.4245633482933045},{"text":"John, it's Ronald from Cloud Solution IT. How Yes. are you doing today? Okay. Alright. Okay, John. Alright. John, I hope you still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, John, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, John, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on the last week of this month. I'm not available. When would be your next availability, sir? NextG. Sorry? NextG. Next year, sir. Like, our how about for next month, sir? For No. Too busy. alright. Can can I call you back early January next year, sir? Sure. Alright. Okay. I'll put those on as it, sir. Alright. I'll be calling you again in January, John. Alright. Alright.","start_word":15,"end_word":236,"sentiment":"neutral","sentiment_score":0.07388545572757721},{"text":"Thank you.","start_word":237,"end_word":238,"sentiment":"positive","sentiment_score":0.44074615836143494}],"average":{"sentiment":"neutral","sentiment_score":0.08174542655721742}}}}