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You just deleted all the credentials inside the router. That look. That's not a problem. We'll get that fixed up for you now. Okay. Let's have a look. Search. How do you spell your first name? Oh, I'm not. Okay. Okay. It's I'm out 10:10 on. Yeah? Are you still connected to the Wi Fi? Yeah. Because you deleted the the credentials. Now that's okay. So you have so can you double check that you're connected to the Wi Fi now? Because when you reset it, the Wi Fi name would have changed, and you'd have to log back in again. Okay. What Wi Fi is it? Do you know? Now it's and on the on the back of it, you would have you'd I think it sounds like it's a TP Link. Turn the router upside down. You'll have a sticker there, and it'll tell you what what brand it is. I'll probably get you to send a photo of that if you don't mind. Yeah. Send me a picture to this number. 04 z yeah. 0403763744. Need to send me a photo of that sticker, that'd be great. Okay. And it's giving me a second. Okay. Here it comes. Alright. So you need to go to the URL of the Chrome. You got a laptop or you're using your phone? Yeah. It might be better because the laptop will give you a better navigate. It's a lot easier to navigate with a laptop. Yeah. The server can be found. Did you go to the URL of to the URL of what what are you using? Are you using Chrome or okay. So if you go to the URL, you need to place in. So that's what I'm saying. Double check to make sure you're connected to the Wi Fi with the laptop. Because if you were to reset it, it'll be a different Wi Fi name. It'll be Asus underscore 92 or something like that. Yeah. The the password is on the sticker. Okay. You got that one. Okay. Yep. Let me know when you get to the triple POE settings, please. Yep. What's not secure? Yeah. But you got no connection at the moment. Can you send me a photo of what you're looking at? Let's see. Just click on yes. I know all that information because that's not one of their errors. So I can't really help you that much with all that stuff. But all the username and password, as far as I understand, is on that sticker, and and just being sent to me. It's got the Wi Fi connection, Asus underscore 92, and the password is D2DCBHashWNF. Well, that reset button that you pressed, how long did you press it for? No. Okay. Alright. That's where the problem is. Can you press it again, but this time for thirty seconds? So what it was is supposed if you read the instructions, it would have said to unplug the router for ten seconds. Yes, please. Sorry? Yeah. Correct. That was the one word. You should see all the lights flash off and back on. Okay. Alright. Keep keep holding it keep holding it for a little bit longer. Keep holding the keep pressing down for a little bit longer. Yeah. Oh, you've already taken the button off. Okay. But the lights all the lights all flashed. Yeah? Okay. So wait for the all the other lights to come on and then connect to the Wi Fi again, please. What a day. How's the weather up there? What about to you? Okay. No. Well, no. It's been hot today too. Look at the WAN. Could be another lock. The WAN light should be on. No. There's no I know there's no Internet because you deleted the credentials. I've just sent them to you. So I need to log back into the router. Can you are you able to put a Ethernet cable from your router to your from the router to your laptop? Okay. That's alright. No. That's that's where the problem is. The bloody Max, it has this. Alright. So you need to okay. So you're connected to the Wi Fi now. Right? Okay. Open up your Chrome and do the same as before. What is it again? Let me just have a look on the sticker that says on the sticker. In the URL, you gotta put in there. Where is it? Yeah. Asusrouter,1word,.com. Asus it's on the speaker. Asusrouter.com. Yep. Are you gonna find the two three settings. Yeah. I want to do that. Just That's the big invalid username and password. What's that for? The Wi Fi? Are you putting a hang on. Now you don't put what I've given you for that. You need that's for the your triple POE settings for your interface. So the user admin password you need to log in to the router is in on the sticker, which say Admin, and then the password is R4CAt it's on the sticker. Can you send me a photo, please? Because that is the username and password for this router. It's nothing else. Small admin for username and the password just underneath it. But it's case sensitive, so you make sure if it is a capital letter, whatever, it's gonna be the same. Alright. Got it. Let's have a look. Sign in RTAX 52. Sign in with your Asus router account. Asus router account. Do you have an account with Asus? So that's it saying a router account. Invalid username and password. And you put in the password that's on the sticker. Right? The R4CAtA69GA 7. That one? That's weird. Well, it's D. The the code is not right. You got FXCA CXA is supposed to be FXCXD. Don't know what else. I've done how to fix one. I've done how to fix this one, mate. So it shouldn't be saying that because you've you've reset it to factory default. No. No. No. No. No. No. I'm not able to help you. Okay. I've been up a new tab and put in a Azure's router dot com, and I just wanna see what page comes up. Just send me a photo, please. And give me a photo of the whole screen, not just a bit not some of it, the whole lot. I need to see the whole lot. And this could be an issue with your laptop. Yeah. Because, unfortunately, Apple are very good for these type of these type of things. And that's Chrome you're using. Right? They've already sent me this file, though. Oh, hang on. Triple p authentication failure. Intellect triple p account four. Oh. Oh, so it's you've gotta put it in that case, you have to put in what I've given you. Yeah. That That's that's the explanation. It's asking for the triple triple p authentication failure. Yeah. Well, that'll be okay. So when you click on check, what comes up? There you go. PPPOfFART blah blah blah. We suggest you incorrect triple p account or password. Please check. You click on check. Okay. Well, use that information I gave you, please. And that's what seems to be saying. Okay. I'm gonna send you some new details. Hang on a sec. Use these credentials I've just sent you now. Alright. You do that. I'll hang up, and I'll give you a call in about five. I'll call you on the with the mobile number. Alright? 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AT and T tech support. Yep. Yep. Oh, you did you press the reset button?\n\nNo. You're supposed to just unplug it for twenty minutes. Okay. Hang on a sec. Yeah.\n\nYou just deleted all the credentials inside the router. That look. That's not a problem. We'll get that fixed up for you now. Okay.\n\nLet's have a look. Search. How do you spell your first name? Oh, I'm not. Okay.\n\nOkay. It's I'm out 10:10 on. Yeah? Are you still connected to the Wi Fi? Yeah.\n\nBecause you deleted the the credentials. Now that's okay. So you have so can you double check that you're connected to the Wi Fi now? Because when you reset it, the Wi Fi name would have changed, and you'd have to log back in again. Okay.\n\nWhat Wi Fi is it? Do you know? Now it's and on the on the back of it, you would have you'd I think it sounds like it's a TP Link. Turn the router upside down. You'll have a sticker there, and it'll tell you what what brand it is.\n\nI'll probably get you to send a photo of that if you don't mind. Yeah. Send me a picture to this number. 04 z yeah. 0403763744.\n\nNeed to send me a photo of that sticker, that'd be great. Okay. And it's giving me a second. Okay. Here it comes.\n\nAlright. So you need to go to the URL of the Chrome. You got a laptop or you're using your phone? Yeah. It might be better because the laptop will give you a better navigate.\n\nIt's a lot easier to navigate with a laptop. Yeah. The server can be found. Did you go to the URL of to the URL of what what are you using? Are you using Chrome or okay.\n\nSo if you go to the URL, you need to place in. So that's what I'm saying. Double check to make sure you're connected to the Wi Fi with the laptop. Because if you were to reset it, it'll be a different Wi Fi name. It'll be Asus underscore 92 or something like that.\n\nYeah. The the password is on the sticker. Okay. You got that one. Okay.\n\nYep. Let me know when you get to the triple POE settings, please. Yep. What's not secure? Yeah.\n\nBut you got no connection at the moment. Can you send me a photo of what you're looking at? Let's see. Just click on yes. I know all that information because that's not one of their errors.\n\nSo I can't really help you that much with all that stuff. But all the username and password, as far as I understand, is on that sticker, and and just being sent to me. It's got the Wi Fi connection, Asus underscore 92, and the password is D2DCBHashWNF. Well, that reset button that you pressed, how long did you press it for? No.\n\nOkay. Alright. That's where the problem is. Can you press it again, but this time for thirty seconds? So what it was is supposed if you read the instructions, it would have said to unplug the router for ten seconds.\n\nYes, please. Sorry? Yeah. Correct. That was the one word.\n\nYou should see all the lights flash off and back on. Okay. Alright. Keep keep holding it keep holding it for a little bit longer. Keep holding the keep pressing down for a little bit longer.\n\nYeah. Oh, you've already taken the button off. Okay. But the lights all the lights all flashed. Yeah?\n\nOkay. So wait for the all the other lights to come on and then connect to the Wi Fi again, please. What a day. How's the weather up there? What about to you?\n\nOkay. No. Well, no. It's been hot today too. Look at the WAN.\n\nCould be another lock. The WAN light should be on. No. There's no I know there's no Internet because you deleted the credentials. I've just sent them to you.\n\nSo I need to log back into the router. Can you are you able to put a Ethernet cable from your router to your from the router to your laptop? Okay. That's alright. No.\n\nThat's that's where the problem is. The bloody Max, it has this. Alright. So you need to okay. So you're connected to the Wi Fi now.\n\nRight? Okay. Open up your Chrome and do the same as before. What is it again? Let me just have a look on the sticker that says on the sticker.\n\nIn the URL, you gotta put in there. Where is it? Yeah. Asusrouter,1word,.com. Asus it's on the speaker.\n\nAsusrouter.com. Yep. Are you gonna find the two three settings. Yeah. I want to do that.\n\nJust That's the big invalid username and password. What's that for? The Wi Fi? Are you putting a hang on. Now you don't put what I've given you for that.\n\nYou need that's for the your triple POE settings for your interface. So the user admin password you need to log in to the router is in on the sticker, which say Admin, and then the password is R4CAt it's on the sticker. Can you send me a photo, please? Because that is the username and password for this router. It's nothing else.\n\nSmall admin for username and the password just underneath it. But it's case sensitive, so you make sure if it is a capital letter, whatever, it's gonna be the same. Alright. Got it. Let's have a look.\n\nSign in RTAX 52. Sign in with your Asus router account. Asus router account. Do you have an account with Asus? So that's it saying a router account.\n\nInvalid username and password. And you put in the password that's on the sticker. Right? The R4CAtA69GA 7. That one?\n\nThat's weird. Well, it's D. The the code is not right. You got FXCA CXA is supposed to be FXCXD. Don't know what else.\n\nI've done how to fix one. I've done how to fix this one, mate. So it shouldn't be saying that because you've you've reset it to factory default. No. No.\n\nNo. No. No. No. I'm not able to help you.\n\nOkay. I've been up a new tab and put in a Azure's router dot com, and I just wanna see what page comes up. Just send me a photo, please. And give me a photo of the whole screen, not just a bit not some of it, the whole lot. I need to see the whole lot.\n\nAnd this could be an issue with your laptop. Yeah. Because, unfortunately, Apple are very good for these type of these type of things. And that's Chrome you're using. Right?\n\nThey've already sent me this file, though. Oh, hang on. Triple p authentication failure. Intellect triple p account four. Oh.\n\nOh, so it's you've gotta put it in that case, you have to put in what I've given you. Yeah. That That's that's the explanation. It's asking for the triple triple p authentication failure. Yeah.\n\nWell, that'll be okay. So when you click on check, what comes up? There you go. PPPOfFART blah blah blah. We suggest you incorrect triple p account or password.\n\nPlease check. You click on check. Okay. Well, use that information I gave you, please. And that's what seems to be saying.\n\nOkay. I'm gonna send you some new details. Hang on a sec. Use these credentials I've just sent you now. Alright.\n\nYou do that. I'll hang up, and I'll give you a call in about five. I'll call you on the with the mobile number. Alright? Sure.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.0315927229821682},{"text":"AT and T tech support.","start":1.28,"end":2.34,"sentiment":"neutral","sentiment_score":0.04421850107610226},{"text":"Yep.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.0204361155629158},{"text":"Yep.","start":16.345,"end":16.845,"sentiment":"neutral","sentiment_score":-0.07717281579971313},{"text":"Oh, you did you press the reset button?","start":25.705,"end":28.204998,"sentiment":"neutral","sentiment_score":-0.0625973348505795}],"sentiment":"neutral","sentiment_score":-0.019051884417422116,"num_words":16,"start":0.71999997,"end":28.204998},{"sentences":[{"text":"No.","start":29.800001,"end":30.12,"sentiment":"neutral","sentiment_score":-0.2483115792274475},{"text":"You're supposed to just unplug it for twenty 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Fi?","start":72.454994,"end":74.475,"sentiment":"neutral","sentiment_score":-0.007877657655626535},{"text":"Yeah.","start":78.935,"end":79.174995,"sentiment":"neutral","sentiment_score":-0.08855652809143066}],"sentiment":"neutral","sentiment_score":-0.007627674436662346,"num_words":16,"start":64.56,"end":79.174995},{"sentences":[{"text":"Because you deleted the the credentials.","start":79.174995,"end":81.274994,"sentiment":"neutral","sentiment_score":-0.11781947935620944},{"text":"Now that's okay.","start":81.575,"end":82.634995,"sentiment":"neutral","sentiment_score":0.07533374677101771},{"text":"So you have so can you double check that you're connected to the Wi Fi now?","start":82.695,"end":86.634995,"sentiment":"neutral","sentiment_score":0.045338300231378525},{"text":"Because when you reset it, the Wi Fi name would have changed, and you'd have to log back in again.","start":90.76,"end":96.46,"sentiment":"neutral","sentiment_score":-0.12510798871517181},{"text":"Okay.","start":108.995,"end":109.495,"sentiment":"neutral","sentiment_score":0.03477814048528671}],"sentiment":"neutral","sentiment_score":-0.04832357534652819,"num_words":46,"start":79.174995,"end":109.495},{"sentences":[{"text":"What Wi Fi is it?","start":111.155,"end":112.115,"sentiment":"neutral","sentiment_score":0.01052628681063652},{"text":"Do you know?","start":112.115,"end":112.854996,"sentiment":"neutral","sentiment_score":0.0021483721211552624},{"text":"Now it's and on the on the back of it, you would have you'd I think it sounds like it's a TP Link.","start":120.11,"end":128.53,"sentiment":"neutral","sentiment_score":-0.009814953795917656},{"text":"Turn the router upside down.","start":129.735,"end":131.015,"sentiment":"neutral","sentiment_score":-0.054013943299651146},{"text":"You'll have a sticker there, and it'll tell you what what brand it is.","start":131.015,"end":134.235,"sentiment":"neutral","sentiment_score":0.0029148205316492488}],"sentiment":"neutral","sentiment_score":-0.007918592318892479,"num_words":50,"start":111.155,"end":134.235},{"sentences":[{"text":"I'll probably get you to send a photo of that if you don't mind.","start":137.97499,"end":140.95499,"sentiment":"neutral","sentiment_score":0.171960711479187},{"text":"Yeah.","start":145.20999,"end":145.45,"sentiment":"neutral","sentiment_score":0.21000400185585025},{"text":"Send me a picture to this number.","start":145.45,"end":147.12999,"sentiment":"neutral","sentiment_score":0.14046878580536162},{"text":"04 z yeah.","start":147.12999,"end":150.51,"sentiment":"neutral","sentiment_score":0.055179799596468605},{"text":"0403763744.","start":162.785,"end":171.685,"sentiment":"neutral","sentiment_score":0.02056199871003628}],"sentiment":"neutral","sentiment_score":0.14564757156544006,"num_words":26,"start":137.97499,"end":171.685},{"sentences":[{"text":"Need to send me a photo of that sticker, that'd be great.","start":173.64,"end":176.14,"sentiment":"positive","sentiment_score":0.38968504468599957},{"text":"Okay.","start":186.485,"end":186.985,"sentiment":"neutral","sentiment_score":0.12132798135280608},{"text":"And it's giving me a second.","start":194.085,"end":195.46501,"sentiment":"neutral","sentiment_score":0.07336933227876823},{"text":"Okay.","start":197.365,"end":197.60501,"sentiment":"neutral","sentiment_score":0.06129766255617142},{"text":"Here it comes.","start":197.60501,"end":198.425,"sentiment":"neutral","sentiment_score":0.052480227003494896}],"sentiment":"neutral","sentiment_score":0.23723925455756809,"num_words":23,"start":173.64,"end":198.425},{"sentences":[{"text":"Alright.","start":204.98,"end":205.3,"sentiment":"neutral","sentiment_score":0.10300052165985107},{"text":"So you need to go to the URL of the Chrome.","start":205.3,"end":213.675,"sentiment":"neutral","sentiment_score":0.052131935615431176},{"text":"You got a laptop or you're using your phone?","start":213.675,"end":215.69499,"sentiment":"neutral","sentiment_score":0.04047689669662052},{"text":"Yeah.","start":218.715,"end":219.11499,"sentiment":"neutral","sentiment_score":0.15274745225906372},{"text":"It might be better because the laptop will give you a better navigate.","start":219.11499,"end":222.155,"sentiment":"positive","sentiment_score":0.36269381986214566}],"sentiment":"neutral","sentiment_score":0.16881459983331817,"num_words":35,"start":204.98,"end":222.155},{"sentences":[{"text":"It's a lot easier to navigate with a laptop.","start":222.155,"end":224.33499,"sentiment":"positive","sentiment_score":0.4245479024118847},{"text":"Yeah.","start":244.35501,"end":244.85501,"sentiment":"neutral","sentiment_score":0.0696035623550415},{"text":"The server can be found.","start":277.735,"end":279.435,"sentiment":"neutral","sentiment_score":-0.028505248576402666},{"text":"Did you go to the URL of to the URL of what what are you using?","start":281.255,"end":289.91,"sentiment":"neutral","sentiment_score":-0.0056692014914005995},{"text":"Are you using Chrome or okay.","start":289.91,"end":294.95,"sentiment":"neutral","sentiment_score":-0.00411112451304992}],"sentiment":"neutral","sentiment_score":0.09817931000646707,"num_words":37,"start":222.155,"end":294.95},{"sentences":[{"text":"So if you go to the URL, you need to place in.","start":294.95,"end":298.17,"sentiment":"neutral","sentiment_score":0.008841803452620903},{"text":"So that's what I'm saying.","start":299.98502,"end":301.525,"sentiment":"neutral","sentiment_score":0.013215634971857071},{"text":"Double check to make sure you're connected to the Wi Fi with the laptop.","start":302.465,"end":305.605,"sentiment":"neutral","sentiment_score":-0.011121623750243868},{"text":"Because if you were to reset it, it'll be a different Wi Fi name.","start":307.825,"end":311.125,"sentiment":"neutral","sentiment_score":-0.028847277563597475},{"text":"It'll be Asus underscore 92 or something like that.","start":312.225,"end":318.69,"sentiment":"neutral","sentiment_score":0.009679316232601801}],"sentiment":"neutral","sentiment_score":-0.005560573259437525,"num_words":54,"start":294.95,"end":318.69},{"sentences":[{"text":"Yeah.","start":334.425,"end":334.66498,"sentiment":"neutral","sentiment_score":0.07144016027450562},{"text":"The the password is on the sticker.","start":334.66498,"end":336.845,"sentiment":"neutral","sentiment_score":0.07648800526346479},{"text":"Okay.","start":343.65,"end":343.89,"sentiment":"neutral","sentiment_score":0.08236893266439438},{"text":"You got that one.","start":343.89,"end":344.77,"sentiment":"neutral","sentiment_score":0.11632473021745682},{"text":"Okay.","start":344.77,"end":345.01,"sentiment":"neutral","sentiment_score":0.11236158013343812}],"sentiment":"neutral","sentiment_score":0.0904918307704585,"num_words":14,"start":334.425,"end":345.01},{"sentences":[{"text":"Yep.","start":345.01,"end":345.51,"sentiment":"neutral","sentiment_score":0.14943212270736694},{"text":"Let me know when you get to the triple POE settings, please.","start":348.37,"end":351.35,"sentiment":"neutral","sentiment_score":0.04956839823474487},{"text":"Yep.","start":355.65,"end":356.15,"sentiment":"neutral","sentiment_score":-0.01807834953069687},{"text":"What's not secure?","start":447.79498,"end":448.92,"sentiment":"negative","sentiment_score":-0.4022682011127472},{"text":"Yeah.","start":454.52002,"end":454.76,"sentiment":"neutral","sentiment_score":-0.14547765254974365}],"sentiment":"neutral","sentiment_score":-0.03478376132746538,"num_words":18,"start":345.01,"end":454.76},{"sentences":[{"text":"But you got no connection at the moment.","start":454.76,"end":456.62003,"sentiment":"neutral","sentiment_score":-0.2586336899548769},{"text":"Can you send me a photo of what you're looking at?","start":458.92,"end":461.26,"sentiment":"neutral","sentiment_score":-0.06324565376747739},{"text":"Let's see.","start":462.84003,"end":475.745,"sentiment":"neutral","sentiment_score":0.028567317873239517},{"text":"Just click on yes.","start":496.485,"end":497.705,"sentiment":"neutral","sentiment_score":0.03952084667980671},{"text":"I know all that information because that's not one of their errors.","start":543.87,"end":546.67,"sentiment":"negative","sentiment_score":-0.4103846922516823}],"sentiment":"neutral","sentiment_score":-0.20200459447664185,"num_words":37,"start":454.76,"end":546.67},{"sentences":[{"text":"So I can't really help you that much with all that stuff.","start":546.67,"end":548.925,"sentiment":"negative","sentiment_score":-0.4116036146879196},{"text":"But all the username and password, as far as I understand, is on that sticker, and and just being sent to me.","start":549.08496,"end":554.845,"sentiment":"neutral","sentiment_score":-0.19291600009257143},{"text":"It's got the Wi Fi connection, Asus underscore 92, and the password is D2DCBHashWNF.","start":554.845,"end":565.67,"sentiment":"neutral","sentiment_score":-0.0917788523116282},{"text":"Well, that reset button that you pressed, how long did you press it for?","start":615.23505,"end":618.51,"sentiment":"neutral","sentiment_score":-0.14277371231998717},{"text":"No.","start":620.67,"end":620.99,"sentiment":"neutral","sentiment_score":-0.1568712592124939}],"sentiment":"neutral","sentiment_score":-0.20038099273566215,"num_words":63,"start":546.67,"end":620.99},{"sentences":[{"text":"Okay.","start":620.99,"end":621.31,"sentiment":"neutral","sentiment_score":-0.09933310747146606},{"text":"Alright.","start":621.31,"end":621.63,"sentiment":"neutral","sentiment_score":-0.05009268969297409},{"text":"That's where the problem is.","start":621.63,"end":622.91003,"sentiment":"neutral","sentiment_score":-0.10834227800369263},{"text":"Can you press it again, but this time for thirty seconds?","start":622.91003,"end":625.73,"sentiment":"neutral","sentiment_score":-0.0554595406759869},{"text":"So what it was is supposed if you read the instructions, it would have said to unplug the router for ten seconds.","start":630.11,"end":636.305,"sentiment":"neutral","sentiment_score":-0.012170728719369932}],"sentiment":"neutral","sentiment_score":-0.03922370416112244,"num_words":40,"start":620.99,"end":636.305},{"sentences":[{"text":"Yes, please.","start":705.305,"end":705.99,"sentiment":"neutral","sentiment_score":0.02793140523135662},{"text":"Sorry?","start":716.47,"end":716.97,"sentiment":"neutral","sentiment_score":-0.0901278406381607},{"text":"Yeah.","start":720.07,"end":720.31,"sentiment":"neutral","sentiment_score":0.018164467066526413},{"text":"Correct.","start":720.31,"end":720.70996,"sentiment":"neutral","sentiment_score":-0.008372409269213676},{"text":"That was the one word.","start":720.70996,"end":721.695,"sentiment":"neutral","sentiment_score":0.021625247597694398}],"sentiment":"neutral","sentiment_score":0.008365326561033726,"num_words":10,"start":705.305,"end":721.695},{"sentences":[{"text":"You should see all the lights flash off and back on.","start":772.2,"end":774.94,"sentiment":"neutral","sentiment_score":0.001286813819950277},{"text":"Okay.","start":780.22504,"end":780.705,"sentiment":"neutral","sentiment_score":-0.021162599325180057},{"text":"Alright.","start":780.705,"end":781.205,"sentiment":"neutral","sentiment_score":0.017273392528295517},{"text":"Keep keep holding it keep holding it for a little bit longer.","start":781.425,"end":784.325,"sentiment":"neutral","sentiment_score":-0.13708540486792722},{"text":"Keep holding the keep pressing down for a little bit longer.","start":786.545,"end":790.245,"sentiment":"neutral","sentiment_score":-0.10714963891289452}],"sentiment":"neutral","sentiment_score":-0.07815014281206661,"num_words":36,"start":772.2,"end":790.245},{"sentences":[{"text":"Yeah.","start":793.82,"end":794.32,"sentiment":"neutral","sentiment_score":-0.02450593933463097},{"text":"Oh, you've already taken the button off.","start":795.9,"end":797.92,"sentiment":"neutral","sentiment_score":-0.09596225140350205},{"text":"Okay.","start":800.94,"end":801.34,"sentiment":"neutral","sentiment_score":-0.04770241677761078},{"text":"But the lights all the lights all flashed.","start":801.34,"end":803.26,"sentiment":"neutral","sentiment_score":-0.06652226857841015},{"text":"Yeah?","start":803.26,"end":803.76,"sentiment":"neutral","sentiment_score":-0.018682509660720825}],"sentiment":"neutral","sentiment_score":-0.07193359856804211,"num_words":18,"start":793.82,"end":803.76},{"sentences":[{"text":"Okay.","start":809.455,"end":809.855,"sentiment":"neutral","sentiment_score":-0.0033139437437057495},{"text":"So wait for the all the other lights to come on and then connect to the Wi Fi again, please.","start":809.855,"end":815.395,"sentiment":"neutral","sentiment_score":0.006488701701164246},{"text":"What a day.","start":868.625,"end":869.265,"sentiment":"neutral","sentiment_score":0.22638829052448273},{"text":"How's the weather up there?","start":869.265,"end":870.565,"sentiment":"neutral","sentiment_score":0.14398313760757447},{"text":"What about to you?","start":876.08,"end":877.3,"sentiment":"neutral","sentiment_score":0.054319660179317}],"sentiment":"neutral","sentiment_score":0.05281270577600508,"num_words":33,"start":809.455,"end":877.3},{"sentences":[{"text":"Okay.","start":880.64,"end":881.14,"sentiment":"neutral","sentiment_score":0.08166386187076569},{"text":"No.","start":883.52,"end":883.76,"sentiment":"neutral","sentiment_score":-0.0650753602385521},{"text":"Well, no.","start":883.76,"end":884.24,"sentiment":"neutral","sentiment_score":-0.06681276112794876},{"text":"It's been hot today too.","start":884.24,"end":885.555,"sentiment":"neutral","sentiment_score":0.028517643734812737},{"text":"Look at the WAN.","start":896.115,"end":897.175,"sentiment":"neutral","sentiment_score":-0.013609381392598152}],"sentiment":"neutral","sentiment_score":-0.0022220251938471426,"num_words":13,"start":880.64,"end":897.175},{"sentences":[{"text":"Could be another lock.","start":901.57996,"end":902.38,"sentiment":"neutral","sentiment_score":-0.04849018529057503},{"text":"The WAN light should be on.","start":902.38,"end":903.83997,"sentiment":"neutral","sentiment_score":-0.009863682401676973},{"text":"No.","start":936.07,"end":936.23004,"sentiment":"neutral","sentiment_score":-0.2358030080795288},{"text":"There's no I know there's no Internet because you deleted the credentials.","start":936.23004,"end":939.91003,"sentiment":"neutral","sentiment_score":-0.2763313390314579},{"text":"I've just sent them to you.","start":939.91003,"end":941.53,"sentiment":"neutral","sentiment_score":-0.1268877573311329}],"sentiment":"neutral","sentiment_score":-0.15745684331090287,"num_words":29,"start":901.57996,"end":941.53},{"sentences":[{"text":"So I need to log back into the router.","start":941.91003,"end":944.22504,"sentiment":"neutral","sentiment_score":-0.05994929869969686},{"text":"Can you are you able to put a Ethernet cable from your router to your from the router to your laptop?","start":947.085,"end":954.54504,"sentiment":"neutral","sentiment_score":0.0795110630847159},{"text":"Okay.","start":961.11,"end":961.51,"sentiment":"neutral","sentiment_score":0.11490202695131302},{"text":"That's alright.","start":961.51,"end":962.33,"sentiment":"neutral","sentiment_score":0.16997826844453812},{"text":"No.","start":965.27,"end":965.51,"sentiment":"neutral","sentiment_score":-0.09534914791584016}],"sentiment":"neutral","sentiment_score":0.04381464860018562,"num_words":34,"start":941.91003,"end":965.51},{"sentences":[{"text":"That's that's where the problem is.","start":965.51,"end":967.11,"sentiment":"neutral","sentiment_score":-0.3056199823816617},{"text":"The bloody Max, it has this.","start":967.11,"end":968.445,"sentiment":"neutral","sentiment_score":-0.19008008887370428},{"text":"Alright.","start":972.445,"end":972.925,"sentiment":"neutral","sentiment_score":0.0538395456969738},{"text":"So you need to okay.","start":972.925,"end":974.445,"sentiment":"neutral","sentiment_score":0.042053325474262236},{"text":"So you're connected to the Wi Fi now.","start":974.445,"end":976.125,"sentiment":"neutral","sentiment_score":0.04174520983360708}],"sentiment":"neutral","sentiment_score":-0.09138971445365594,"num_words":26,"start":965.51,"end":976.125},{"sentences":[{"text":"Right?","start":976.125,"end":976.625,"sentiment":"neutral","sentiment_score":0.027930237352848053},{"text":"Okay.","start":978.925,"end":979.325,"sentiment":"neutral","sentiment_score":0.032522253692150116},{"text":"Open up your Chrome and do the same as before.","start":979.325,"end":984.44,"sentiment":"neutral","sentiment_score":0.04844351764768362},{"text":"What is it again?","start":987.14,"end":987.86,"sentiment":"neutral","sentiment_score":-0.008923252578824759},{"text":"Let me just have a look on the sticker that says on the sticker.","start":987.86,"end":990.36005,"sentiment":"neutral","sentiment_score":-0.005271301870899541}],"sentiment":"neutral","sentiment_score":0.014513214367131393,"num_words":30,"start":976.125,"end":990.36005},{"sentences":[{"text":"In the URL, you gotta put in there.","start":992.58,"end":995.0,"sentiment":"neutral","sentiment_score":-0.009210036951117218},{"text":"Where is it?","start":996.015,"end":996.995,"sentiment":"neutral","sentiment_score":-0.008679871136943499},{"text":"Yeah.","start":998.095,"end":998.415,"sentiment":"neutral","sentiment_score":0.014057902619242668},{"text":"Asusrouter,1word,.com.","start":998.415,"end":1000.755,"sentiment":"neutral","sentiment_score":0.00983736477792263},{"text":"Asus it's on the speaker.","start":1008.24,"end":1011.92,"sentiment":"neutral","sentiment_score":-0.06949133230373264}],"sentiment":"neutral","sentiment_score":-0.02351562795229256,"num_words":18,"start":992.58,"end":1011.92},{"sentences":[{"text":"Asusrouter.com.","start":1011.92,"end":1013.62,"sentiment":"neutral","sentiment_score":-0.006030040793120861},{"text":"Yep.","start":1040.9199,"end":1041.4199,"sentiment":"neutral","sentiment_score":0.08174555748701096},{"text":"Are you gonna find the two three settings.","start":1041.48,"end":1043.5,"sentiment":"neutral","sentiment_score":0.06399880745448172},{"text":"Yeah.","start":1043.72,"end":1044.22,"sentiment":"neutral","sentiment_score":0.06964606791734695},{"text":"I want to do that.","start":1047.1599,"end":1048.0399,"sentiment":"neutral","sentiment_score":0.05146813094615936}],"sentiment":"neutral","sentiment_score":0.05716829368611798,"num_words":16,"start":1011.92,"end":1048.0399},{"sentences":[{"text":"Just That's the big invalid username and password.","start":1048.0399,"end":1067.64,"sentiment":"neutral","sentiment_score":-0.30583692202344537},{"text":"What's that for?","start":1068.18,"end":1068.9,"sentiment":"neutral","sentiment_score":-0.1668379803498586},{"text":"The Wi Fi?","start":1068.9,"end":1069.8,"sentiment":"neutral","sentiment_score":-0.07919708391030629},{"text":"Are you putting a hang on.","start":1072.66,"end":1074.02,"sentiment":"neutral","sentiment_score":-0.12003924697637558},{"text":"Now you don't put what I've given you for that.","start":1074.02,"end":1077.255,"sentiment":"neutral","sentiment_score":-0.09477902054786683}],"sentiment":"neutral","sentiment_score":-0.16176087521016597,"num_words":30,"start":1048.0399,"end":1077.255},{"sentences":[{"text":"You need that's for the your triple POE settings for your interface.","start":1077.255,"end":1081.1951,"sentiment":"neutral","sentiment_score":-0.03001796780154109},{"text":"So the user admin password you need to log in to the router is in on the sticker, which say Admin, and then the password is R4CAt it's on the sticker.","start":1081.895,"end":1092.75,"sentiment":"neutral","sentiment_score":-0.038372465559551795},{"text":"Can you send me a photo, please?","start":1103.45,"end":1104.945,"sentiment":"neutral","sentiment_score":-0.0500938884381737},{"text":"Because that is the username and password for this router.","start":1108.225,"end":1110.705,"sentiment":"neutral","sentiment_score":0.05202246680855751},{"text":"It's nothing else.","start":1110.705,"end":1111.6849,"sentiment":"neutral","sentiment_score":-0.040696154503772654}],"sentiment":"neutral","sentiment_score":-0.023845762864405675,"num_words":63,"start":1077.255,"end":1111.6849},{"sentences":[{"text":"Small admin for username and the password just underneath it.","start":1113.105,"end":1116.5449,"sentiment":"neutral","sentiment_score":-0.07312129139900207},{"text":"But it's case sensitive, so you make sure if it is a capital letter, whatever, it's gonna be the same.","start":1116.5449,"end":1121.01,"sentiment":"neutral","sentiment_score":-0.08509054034948349},{"text":"Alright.","start":1188.415,"end":1188.915,"sentiment":"neutral","sentiment_score":0.09471756219863892},{"text":"Got it.","start":1200.975,"end":1201.375,"sentiment":"neutral","sentiment_score":0.10172973573207855},{"text":"Let's have a look.","start":1201.375,"end":1202.31,"sentiment":"neutral","sentiment_score":0.0814044252038002}],"sentiment":"neutral","sentiment_score":-0.04889808071626199,"num_words":37,"start":1113.105,"end":1202.31},{"sentences":[{"text":"Sign in RTAX 52.","start":1207.75,"end":1210.41,"sentiment":"neutral","sentiment_score":0.0362331373617053},{"text":"Sign in with your Asus router account.","start":1211.3501,"end":1213.6901,"sentiment":"neutral","sentiment_score":0.0381260657949107},{"text":"Asus router account.","start":1215.43,"end":1216.775,"sentiment":"neutral","sentiment_score":0.02569080951313178},{"text":"Do you have an account with Asus?","start":1216.775,"end":1218.315,"sentiment":"neutral","sentiment_score":0.015819067667637552},{"text":"So that's it saying a router account.","start":1226.775,"end":1230.4299,"sentiment":"neutral","sentiment_score":-0.2811000645160675}],"sentiment":"neutral","sentiment_score":-0.048859983549586365,"num_words":28,"start":1207.75,"end":1230.4299},{"sentences":[{"text":"Invalid username and password.","start":1230.4299,"end":1232.21,"sentiment":"negative","sentiment_score":-0.3575049415230751},{"text":"And you put in the password that's on the sticker.","start":1233.3099,"end":1235.7899,"sentiment":"neutral","sentiment_score":-0.17939821109175683},{"text":"Right?","start":1235.7899,"end":1236.2899,"sentiment":"neutral","sentiment_score":-0.09752200543880464},{"text":"The R4CAtA69GA 7.","start":1239.63,"end":1245.155,"sentiment":"neutral","sentiment_score":0.001115048925081889},{"text":"That one?","start":1246.715,"end":1249.2749,"sentiment":"neutral","sentiment_score":-0.0949237160384655}],"sentiment":"neutral","sentiment_score":-0.17540130838751794,"num_words":20,"start":1230.4299,"end":1249.2749},{"sentences":[{"text":"That's weird.","start":1250.835,"end":1251.6549,"sentiment":"neutral","sentiment_score":-0.23839327692985535},{"text":"Well, it's D.","start":1281.345,"end":1283.12,"sentiment":"neutral","sentiment_score":-0.12106618036826451},{"text":"The the code is not right.","start":1285.5,"end":1287.1,"sentiment":"neutral","sentiment_score":-0.3101282517115275},{"text":"You got FXCA CXA is supposed to be FXCXD.","start":1287.1,"end":1293.6,"sentiment":"neutral","sentiment_score":-0.21185488171047634},{"text":"Don't know what else.","start":1312.67,"end":1313.81,"sentiment":"negative","sentiment_score":-0.37459696829319}],"sentiment":"neutral","sentiment_score":-0.25440985057502985,"num_words":24,"start":1250.835,"end":1313.81},{"sentences":[{"text":"I've done how to fix one.","start":1314.1901,"end":1315.4701,"sentiment":"neutral","sentiment_score":-0.3190077990293503},{"text":"I've done how to fix this one, mate.","start":1315.4701,"end":1317.25,"sentiment":"neutral","sentiment_score":-0.16753547079861164},{"text":"So it shouldn't be saying that because you've you've reset it to factory default.","start":1321.79,"end":1329.3251,"sentiment":"neutral","sentiment_score":-0.22895098903349467},{"text":"No.","start":1335.2251,"end":1335.7251,"sentiment":"neutral","sentiment_score":-0.24075442552566528},{"text":"No.","start":1336.9851,"end":1337.145,"sentiment":"neutral","sentiment_score":-0.2537984549999237}],"sentiment":"neutral","sentiment_score":-0.23180657625198364,"num_words":30,"start":1314.1901,"end":1337.145},{"sentences":[{"text":"No.","start":1337.145,"end":1337.385,"sentiment":"neutral","sentiment_score":-0.2857877016067505},{"text":"No.","start":1337.385,"end":1337.545,"sentiment":"negative","sentiment_score":-0.3354066014289856},{"text":"No.","start":1337.545,"end":1337.625,"sentiment":"negative","sentiment_score":-0.3596978485584259},{"text":"No.","start":1337.625,"end":1337.7051,"sentiment":"negative","sentiment_score":-0.4458014965057373},{"text":"I'm not able to help you.","start":1337.7051,"end":1349.86,"sentiment":"negative","sentiment_score":-0.4037085721890132}],"sentiment":"negative","sentiment_score":-0.3848945081233978,"num_words":10,"start":1337.145,"end":1349.86},{"sentences":[{"text":"Okay.","start":1349.86,"end":1349.99,"sentiment":"neutral","sentiment_score":-0.0911409854888916},{"text":"I've been up a new tab and put in a Azure's router dot com, and I just wanna see what page comes up.","start":1349.99,"end":1356.385,"sentiment":"neutral","sentiment_score":-0.04262672437597876},{"text":"Just send me a photo, please.","start":1359.165,"end":1360.785,"sentiment":"neutral","sentiment_score":0.03951119693617026},{"text":"And give me a photo of the whole screen, not just a bit not some of it, the whole lot.","start":1373.62,"end":1377.06,"sentiment":"neutral","sentiment_score":-0.017503580823540688},{"text":"I need to see the whole lot.","start":1377.06,"end":1379.0449,"sentiment":"neutral","sentiment_score":-0.060535384608166556}],"sentiment":"neutral","sentiment_score":-0.028215925846444934,"num_words":57,"start":1349.86,"end":1379.0449},{"sentences":[{"text":"And this could be an issue with your laptop.","start":1379.825,"end":1384.325,"sentiment":"negative","sentiment_score":-0.33579307629002464},{"text":"Yeah.","start":1389.265,"end":1389.4249,"sentiment":"neutral","sentiment_score":0.005010299384593964},{"text":"Because, unfortunately, Apple are very good for these type of these type of things.","start":1389.4249,"end":1396.48,"sentiment":"negative","sentiment_score":-0.4268481284379959},{"text":"And that's Chrome you're using.","start":1399.5801,"end":1401.1,"sentiment":"neutral","sentiment_score":-0.05946179553866386},{"text":"Right?","start":1401.1,"end":1401.6,"sentiment":"neutral","sentiment_score":-0.025391744449734688}],"sentiment":"neutral","sentiment_score":-0.3105233969166875,"num_words":30,"start":1379.825,"end":1401.6},{"sentences":[{"text":"They've already sent me this file, though.","start":1425.13,"end":1426.99,"sentiment":"neutral","sentiment_score":-0.10973310470581055},{"text":"Oh, hang on.","start":1427.85,"end":1428.75,"sentiment":"neutral","sentiment_score":-0.11605717986822128},{"text":"Triple p authentication failure.","start":1429.53,"end":1431.23,"sentiment":"neutral","sentiment_score":-0.1544405911117792},{"text":"Intellect triple p account four.","start":1432.81,"end":1435.23,"sentiment":"neutral","sentiment_score":-0.0779196247458458},{"text":"Oh.","start":1436.25,"end":1436.75,"sentiment":"neutral","sentiment_score":-0.044123247265815735}],"sentiment":"neutral","sentiment_score":-0.10838935039937496,"num_words":20,"start":1425.13,"end":1436.75},{"sentences":[{"text":"Oh, so it's you've gotta put it in that case, you have to put in what I've given you.","start":1442.625,"end":1446.485,"sentiment":"neutral","sentiment_score":-0.06778300828055332},{"text":"Yeah.","start":1451.585,"end":1451.825,"sentiment":"neutral","sentiment_score":0.004122995771467686},{"text":"That That's that's the explanation.","start":1451.825,"end":1453.14,"sentiment":"neutral","sentiment_score":-0.036289540305733684},{"text":"It's asking for the triple triple p authentication failure.","start":1453.14,"end":1456.8401,"sentiment":"neutral","sentiment_score":-0.03894469473097059},{"text":"Yeah.","start":1465.86,"end":1466.1,"sentiment":"neutral","sentiment_score":0.09594753384590148}],"sentiment":"neutral","sentiment_score":-0.04913590233772993,"num_words":35,"start":1442.625,"end":1466.1},{"sentences":[{"text":"Well, that'll be okay.","start":1466.1,"end":1467.6749,"sentiment":"neutral","sentiment_score":0.12703074142336845},{"text":"So when you click on check, what comes up?","start":1467.6749,"end":1470.6549,"sentiment":"neutral","sentiment_score":0.020302365947928693},{"text":"There you go.","start":1473.9149,"end":1474.315,"sentiment":"neutral","sentiment_score":-0.032759701212247215},{"text":"PPPOfFART blah blah blah.","start":1474.315,"end":1476.475,"sentiment":"neutral","sentiment_score":-0.10691197402775288},{"text":"We suggest you incorrect triple p account or password.","start":1476.475,"end":1480.495,"sentiment":"neutral","sentiment_score":-0.1813912805583742}],"sentiment":"neutral","sentiment_score":-0.050607043639596165,"num_words":29,"start":1466.1,"end":1480.495},{"sentences":[{"text":"Please check.","start":1480.715,"end":1481.52,"sentiment":"neutral","sentiment_score":-0.06075191870331764},{"text":"You click on check.","start":1482.0,"end":1486.18,"sentiment":"neutral","sentiment_score":-0.006677964236587286},{"text":"Okay.","start":1489.28,"end":1489.6,"sentiment":"neutral","sentiment_score":0.032195594161748886},{"text":"Well, use that information I gave you, please.","start":1489.6,"end":1492.02,"sentiment":"neutral","sentiment_score":0.053240717854350805},{"text":"And that's what seems to be saying.","start":1494.48,"end":1509.855,"sentiment":"neutral","sentiment_score":0.03143073432147503}],"sentiment":"neutral","sentiment_score":0.024087308313358913,"num_words":22,"start":1480.715,"end":1509.855},{"sentences":[{"text":"Okay.","start":1525.77,"end":1526.27,"sentiment":"neutral","sentiment_score":-0.2632160782814026},{"text":"I'm gonna send you some new details.","start":1546.23,"end":1548.15,"sentiment":"neutral","sentiment_score":-0.18961123270647867},{"text":"Hang on a sec.","start":1548.15,"end":1549.05,"sentiment":"neutral","sentiment_score":-0.06610089913010597},{"text":"Use these credentials I've just sent you now.","start":1582.12,"end":1587.8151,"sentiment":"neutral","sentiment_score":0.012916493229568005},{"text":"Alright.","start":1608.805,"end":1608.9651,"sentiment":"neutral","sentiment_score":0.12482677400112152}],"sentiment":"neutral","sentiment_score":-0.07746378970997674,"num_words":21,"start":1525.77,"end":1608.9651},{"sentences":[{"text":"You do that.","start":1608.9651,"end":1609.4451,"sentiment":"neutral","sentiment_score":0.06930938983956973},{"text":"I'll hang up, and I'll give you a call in about five.","start":1609.4451,"end":1611.545,"sentiment":"neutral","sentiment_score":0.031336926544706024},{"text":"I'll call you on the with the mobile number.","start":1612.885,"end":1614.725,"sentiment":"neutral","sentiment_score":0.25594064593315125},{"text":"Alright?","start":1614.725,"end":1615.225,"sentiment":"neutral","sentiment_score":0.0945688784122467},{"text":"Sure.","start":1615.845,"end":1616.345,"sentiment":"neutral","sentiment_score":0.10525183379650116}],"sentiment":"neutral","sentiment_score":0.11874068514085732,"num_words":26,"start":1608.9651,"end":1616.345}]}}]},{"alternatives":[{"transcript":"Yeah. Hello. Hi. My name is Amal, and I've been using Airtel as the Internet service provider. There was an issue, I believe, with the Geo IP location. And based on that, I got instructions to reset the router. So after that, I have reset the router, but I'm not getting any Internet connection. Yes. I did. Mhmm. It's a m a l. Yeah. Yeah. I'm all London. Yeah. Yeah. I am connected to the Wi Fi, but I'm not getting any Internet connection. Yeah. Let me just have a look quickly. K. One second. Checking right now. Yep. I'm connected to the Wi Fi. It's called it's OCOM eight a nine two five g. Mhmm. One second. It's Asus. Yeah. I can send you the picture really quickly. Yep. Just one sec. Yep. One second. Yeah. What's the number? Zero four zero three seven six three 744. Yep. Yep. Yeah. I've just sent you a picture. Okay. I can use my laptop. I can get that. One sec. Yep. Yep. Just one second. I'll just get my laptop. Yep. And then I just have to go to the URL for the router login? Okay. Cool. Let me just do that quickly. It says that the server can't be found for some reason. Yeah. I'm using Chrome. Yep. Just one second on the existing. Let me just have a look. It's like, the name of the Wi Fi is still the same. Yeah. I can I've got something. One second. Yeah. Yeah. I think I've got the welcome to ASUS router. I'm just gonna click to continue. Yep. And then yeah. Okay. Yep. Just one second. I'm just gonna sign in. One sec. Amazon name admin. It's taking me back to the page where it says not secure. Like, it's just saying that your connection is not private and then uh-huh. Yeah. Sure. One sec. Just send that. Yep. And then it's just taking me back to the okay. I've launched. Yep. I'm gonna try sign in again. The not save option. One sec. Is this showing invalid username or password? Mhmm. Yep. Oh god. Hold on one sec. It's not letting me sign in. It's just showing invalid credentials. For ten seconds. For thirty seconds. Okay. Cool. I'll do that one sec. For thirty seconds, you said. Right? Okay. Just one sec. And the router has to remain on. Right? And the router has to remain on. Right? Yes. Yep. Done. Uh-huh. Yeah. Both the lights have just gone off. Yeah. And the power light has just gone off. Sorry? Pressing the button for a bit longer? I already did take it off after thirty seconds. Yeah. But it's just the power light which is on right now. Rest everything is off. Okay. Cool. The weather, it's really hot, but, yeah, it is fine. What about you? I'm in Sydney, Castle Hill. Yeah. What about you? Okay. Nice. Oh, by the way, I see the three lights are on now. One for the 2.4 g, one for five g, and one for the power button. I don't know. Let me just check. No. That's not on only. Oh, so the Wi Fi lights well, I'm just gonna try and connect to the Wi Fi. Yeah. It's connected to the Wi Fi, but the yeah. Again, there's no Internet, so I'm pretty sure there's an issue. Mhmm. Mhmm. Okay. Cool. No. There's no cable that I can use from the router to the laptop. Yes. I've got a Mac, so not sure about yeah. Sorry about that. Yeah. I'm connected to the Wi Fi. Yeah. Yeah. About that. One sec. What was that again? Sorry. Masseuserouter.com. Yep. And then use the credentials that you have shared. Right? Cool. Let me just do that. Yep. Oh, it's saying invalid username or password. One second. Mhmm. Yeah. Yeah. I've tried that as well before. Let me try that again. Yeah. It's just saying invalid username or password with that as well. Yeah. Sure. Hello? Yep. Hard force. See, shift. How do I yep. Yep. Yeah. One second. And then I'm just gonna send you a picture. No. I'm not sure about that. No. Yeah. Yeah. Yeah. The exact same thing that's on the sticker. Yes. Yeah. Yeah. Yeah. That's what I put in. I'm gonna try I'm trying it with another code, which is VXMPB. I'm just gonna try that again. Yeah. Now it's just saying invalid username or password. Mhmm. Do you reckon I should contact the Asus team? Yep. One second. Ssrouter.com. Yep. One sec. Yeah. Yeah. Yeah. I'm using Chrome. Yep. This is what comes up when I put ssrouter.com. Okay. Yeah. I've just clicked on that. And then Cool. And then it's just taking me to the sign in page with sign in with your Asus router account. So one second. Yep. So when I click on check, it takes me to sign in with your Asus router account. Okay. Cool. Let me do that. Yep. No. It's not letting me. It's saying in connect username, password, and then it's not working. Yep. I think I gotta wait for, like, five minutes because it's asking me to like, we've entered it, like, five times, so I'm gonna wait for five minutes. Yep. Let me have a look. Yep. I'm just gonna wait for it's three minutes thirty seconds, and then I'll just try that one again. Yeah. Yeah. Yeah. Sure. Sounds good. Sure. Sure. Sure. Yeah. Sure. Sounds good. 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Hello. Hi. My name is Amal, and I've been using Airtel as the Internet service provider. There was an issue, I believe, with the Geo IP location.\n\nAnd based on that, I got instructions to reset the router. So after that, I have reset the router, but I'm not getting any Internet connection. Yes. I did. Mhmm.\n\nIt's a m a l. Yeah. Yeah. I'm all London. Yeah.\n\nYeah. I am connected to the Wi Fi, but I'm not getting any Internet connection. Yeah. Let me just have a look quickly. K.\n\nOne second. Checking right now. Yep. I'm connected to the Wi Fi. It's called it's OCOM eight a nine two five g.\n\nMhmm. One second. It's Asus. Yeah. I can send you the picture really quickly.\n\nYep. Just one sec. Yep. One second. Yeah.\n\nWhat's the number? Zero four zero three seven six three 744. Yep. Yep. Yeah.\n\nI've just sent you a picture. Okay. I can use my laptop. I can get that. One sec.\n\nYep. Yep. Just one second. I'll just get my laptop. Yep.\n\nAnd then I just have to go to the URL for the router login? Okay. Cool. Let me just do that quickly. It says that the server can't be found for some reason.\n\nYeah. I'm using Chrome. Yep. Just one second on the existing. Let me just have a look.\n\nIt's like, the name of the Wi Fi is still the same. Yeah. I can I've got something. One second. Yeah.\n\nYeah. I think I've got the welcome to ASUS router. I'm just gonna click to continue. Yep. And then yeah.\n\nOkay. Yep. Just one second. I'm just gonna sign in. One sec.\n\nAmazon name admin. It's taking me back to the page where it says not secure. Like, it's just saying that your connection is not private and then uh-huh. Yeah. Sure.\n\nOne sec. Just send that. Yep. And then it's just taking me back to the okay. I've launched.\n\nYep. I'm gonna try sign in again. The not save option. One sec. Is this showing invalid username or password?\n\nMhmm. Yep. Oh god. Hold on one sec. It's not letting me sign in.\n\nIt's just showing invalid credentials. For ten seconds. For thirty seconds. Okay. Cool.\n\nI'll do that one sec. For thirty seconds, you said. Right? Okay. Just one sec.\n\nAnd the router has to remain on. Right? And the router has to remain on. Right? Yes.\n\nYep. Done. Uh-huh. Yeah. Both the lights have just gone off.\n\nYeah. And the power light has just gone off. Sorry? Pressing the button for a bit longer? I already did take it off after thirty seconds.\n\nYeah. But it's just the power light which is on right now. Rest everything is off. Okay. Cool.\n\nThe weather, it's really hot, but, yeah, it is fine. What about you? I'm in Sydney, Castle Hill. Yeah. What about you?\n\nOkay. Nice. Oh, by the way, I see the three lights are on now. One for the 2.4 g, one for five g, and one for the power button. I don't know.\n\nLet me just check. No. That's not on only. Oh, so the Wi Fi lights well, I'm just gonna try and connect to the Wi Fi. Yeah.\n\nIt's connected to the Wi Fi, but the yeah. Again, there's no Internet, so I'm pretty sure there's an issue. Mhmm. Mhmm. Okay.\n\nCool. No. There's no cable that I can use from the router to the laptop. Yes. I've got a Mac, so not sure about yeah.\n\nSorry about that. Yeah. I'm connected to the Wi Fi. Yeah. Yeah.\n\nAbout that. One sec. What was that again? Sorry. Masseuserouter.com.\n\nYep. And then use the credentials that you have shared. Right? Cool. Let me just do that.\n\nYep. Oh, it's saying invalid username or password. One second. Mhmm. Yeah.\n\nYeah. I've tried that as well before. Let me try that again. Yeah. It's just saying invalid username or password with that as well.\n\nYeah. Sure. Hello? Yep. Hard force.\n\nSee, shift. How do I yep. Yep. Yeah. One second.\n\nAnd then I'm just gonna send you a picture. No. I'm not sure about that. No. Yeah.\n\nYeah. Yeah. The exact same thing that's on the sticker. Yes. Yeah.\n\nYeah. Yeah. That's what I put in. I'm gonna try I'm trying it with another code, which is VXMPB. I'm just gonna try that again.\n\nYeah. Now it's just saying invalid username or password. Mhmm. Do you reckon I should contact the Asus team? Yep.\n\nOne second. Ssrouter.com. Yep. One sec. Yeah.\n\nYeah. Yeah. I'm using Chrome. Yep. This is what comes up when I put ssrouter.com.\n\nOkay. Yeah. I've just clicked on that. And then Cool. And then it's just taking me to the sign in page with sign in with your Asus router account.\n\nSo one second. Yep. So when I click on check, it takes me to sign in with your Asus router account. Okay. Cool.\n\nLet me do that. Yep. No. It's not letting me. It's saying in connect username, password, and then it's not working.\n\nYep. I think I gotta wait for, like, five minutes because it's asking me to like, we've entered it, like, five times, so I'm gonna wait for five minutes. Yep. Let me have a look. Yep.\n\nI'm just gonna wait for it's three minutes thirty seconds, and then I'll just try that one again. Yeah. Yeah. Yeah. Sure.\n\nSounds good. Sure. Sure. Sure. Yeah.\n\nSure. Sounds good. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.100750133395195},{"text":"Hello.","start":3.52,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.11259955912828444},{"text":"Hi.","start":3.9199998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.14456048607826233},{"text":"My name is Amal, and I've been using Airtel as the Internet service provider.","start":4.3199997,"end":9.86,"sentiment":"neutral","sentiment_score":0.10492028402430671},{"text":"There was an issue, I believe, with the Geo IP location.","start":11.36,"end":14.66,"sentiment":"neutral","sentiment_score":-0.23685247925194827}],"sentiment":"neutral","sentiment_score":-0.02780653988676412,"num_words":28,"start":3.1999998,"end":14.66},{"sentences":[{"text":"And based on that, I got instructions to reset the router.","start":14.799999,"end":18.225,"sentiment":"neutral","sentiment_score":-0.16399544612927872},{"text":"So after that, 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that.","start":1045.5701,"end":1046.9501,"sentiment":"neutral","sentiment_score":0.06899997889995575}],"sentiment":"neutral","sentiment_score":0.06578601327012568,"num_words":17,"start":1037.9701,"end":1046.9501},{"sentences":[{"text":"Yep.","start":1051.795,"end":1052.295,"sentiment":"neutral","sentiment_score":-0.001960216788575053},{"text":"Oh, it's saying invalid username or password.","start":1061.84,"end":1064.74,"sentiment":"negative","sentiment_score":-0.34334795815604074},{"text":"One second.","start":1072.48,"end":1073.115,"sentiment":"neutral","sentiment_score":-0.10261886939406395},{"text":"Mhmm.","start":1087.515,"end":1087.835,"sentiment":"neutral","sentiment_score":-0.02429094910621643},{"text":"Yeah.","start":1087.835,"end":1088.335,"sentiment":"neutral","sentiment_score":-0.020434465259313583}],"sentiment":"neutral","sentiment_score":-0.22127992308620983,"num_words":12,"start":1051.795,"end":1088.335},{"sentences":[{"text":"Yeah.","start":1093.49,"end":1093.99,"sentiment":"neutral","sentiment_score":-0.019150562584400177},{"text":"I've tried that as well before.","start":1094.45,"end":1096.45,"sentiment":"neutral","sentiment_score":-0.09571228673060735},{"text":"Let me try that again.","start":1096.45,"end":1097.6699,"sentiment":"neutral","sentiment_score":-0.07075726687908172},{"text":"Yeah.","start":1099.49,"end":1099.73,"sentiment":"neutral","sentiment_score":-0.07200343906879425},{"text":"It's just saying invalid username or password with that as well.","start":1099.73,"end":1103.35,"sentiment":"neutral","sentiment_score":-0.2328283190727234}],"sentiment":"neutral","sentiment_score":-0.14918023192634186,"num_words":24,"start":1093.49,"end":1103.35},{"sentences":[{"text":"Yeah.","start":1105.775,"end":1106.255,"sentiment":"neutral","sentiment_score":0.03457854688167572},{"text":"Sure.","start":1106.255,"end":1106.755,"sentiment":"neutral","sentiment_score":0.07348422706127167},{"text":"Hello?","start":1117.22,"end":1117.72,"sentiment":"neutral","sentiment_score":-0.07037943601608276},{"text":"Yep.","start":1121.14,"end":1121.64,"sentiment":"neutral","sentiment_score":0.07876136153936386},{"text":"Hard force.","start":1121.78,"end":1122.52,"sentiment":"neutral","sentiment_score":0.029598362743854523}],"sentiment":"neutral","sentiment_score":0.029273570825656254,"num_words":6,"start":1105.775,"end":1122.52},{"sentences":[{"text":"See, shift.","start":1125.14,"end":1126.2001,"sentiment":"neutral","sentiment_score":0.03189774975180626},{"text":"How do I yep.","start":1126.8201,"end":1128.13,"sentiment":"neutral","sentiment_score":0.04494175314903259},{"text":"Yep.","start":1132.855,"end":1133.355,"sentiment":"neutral","sentiment_score":0.09987716376781464},{"text":"Yeah.","start":1143.735,"end":1144.235,"sentiment":"neutral","sentiment_score":0.0835883617401123},{"text":"One second.","start":1144.375,"end":1145.115,"sentiment":"neutral","sentiment_score":0.05930045247077942}],"sentiment":"neutral","sentiment_score":0.05456289425492287,"num_words":10,"start":1125.14,"end":1145.115},{"sentences":[{"text":"And then I'm just gonna send you a picture.","start":1168.665,"end":1170.765,"sentiment":"neutral","sentiment_score":0.052288016925255455},{"text":"No.","start":1221.2749,"end":1221.595,"sentiment":"neutral","sentiment_score":-0.20197200775146484},{"text":"I'm not sure about that.","start":1221.595,"end":1222.635,"sentiment":"neutral","sentiment_score":-0.23095141649246215},{"text":"No.","start":1222.635,"end":1223.135,"sentiment":"neutral","sentiment_score":-0.2555004954338074},{"text":"Yeah.","start":1236.63,"end":1236.87,"sentiment":"neutral","sentiment_score":-0.037479523569345474}],"sentiment":"neutral","sentiment_score":-0.06935982099350761,"num_words":17,"start":1168.665,"end":1236.87},{"sentences":[{"text":"Yeah.","start":1236.87,"end":1236.9501,"sentiment":"neutral","sentiment_score":-0.015527947805821896},{"text":"Yeah.","start":1236.9501,"end":1237.35,"sentiment":"neutral","sentiment_score":-0.01051963586360216},{"text":"The exact same thing that's on the sticker.","start":1237.35,"end":1239.29,"sentiment":"neutral","sentiment_score":-0.029187306761741638},{"text":"Yes.","start":1243.935,"end":1244.435,"sentiment":"neutral","sentiment_score":0.005440469831228256},{"text":"Yeah.","start":1244.975,"end":1245.295,"sentiment":"neutral","sentiment_score":-0.003098143730312586}],"sentiment":"neutral","sentiment_score":-0.021433642638536792,"num_words":12,"start":1236.87,"end":1245.295},{"sentences":[{"text":"Yeah.","start":1245.295,"end":1245.455,"sentiment":"neutral","sentiment_score":-0.006302610971033573},{"text":"Yeah.","start":1245.455,"end":1245.695,"sentiment":"neutral","sentiment_score":-0.013653600588440897},{"text":"That's what I put in.","start":1245.695,"end":1247.075,"sentiment":"neutral","sentiment_score":-0.05469071194529533},{"text":"I'm gonna try I'm trying it with another code, which is VXMPB.","start":1295.225,"end":1300.525,"sentiment":"neutral","sentiment_score":-0.18551173682014147},{"text":"I'm just gonna try that again.","start":1302.025,"end":1303.725,"sentiment":"neutral","sentiment_score":-0.20077359428008398}],"sentiment":"neutral","sentiment_score":-0.1489676871523261,"num_words":25,"start":1245.295,"end":1303.725},{"sentences":[{"text":"Yeah.","start":1304.8251,"end":1305.145,"sentiment":"neutral","sentiment_score":-0.1359880268573761},{"text":"Now it's just saying invalid username or password.","start":1305.145,"end":1308.685,"sentiment":"negative","sentiment_score":-0.36297497898340225},{"text":"Mhmm.","start":1330.045,"end":1330.365,"sentiment":"neutral","sentiment_score":-0.05536139756441116},{"text":"Do you reckon I should contact the Asus team?","start":1330.365,"end":1333.665,"sentiment":"neutral","sentiment_score":-0.06065253685745928},{"text":"Yep.","start":1357.2151,"end":1357.4551,"sentiment":"neutral","sentiment_score":0.03188750892877579}],"sentiment":"neutral","sentiment_score":-0.18045672895386816,"num_words":20,"start":1304.8251,"end":1357.4551},{"sentences":[{"text":"One second.","start":1357.4551,"end":1358.3551,"sentiment":"neutral","sentiment_score":0.009838177822530268},{"text":"Ssrouter.com.","start":1362.655,"end":1364.515,"sentiment":"neutral","sentiment_score":0.02927134931087494},{"text":"Yep.","start":1378.75,"end":1379.25,"sentiment":"neutral","sentiment_score":-0.03565840795636177},{"text":"One sec.","start":1387.485,"end":1388.385,"sentiment":"neutral","sentiment_score":-0.00940820062533021},{"text":"Yeah.","start":1402.0599,"end":1402.2999,"sentiment":"neutral","sentiment_score":0.015151022002100945}],"sentiment":"neutral","sentiment_score":0.0013748453930020332,"num_words":7,"start":1357.4551,"end":1402.2999},{"sentences":[{"text":"Yeah.","start":1402.2999,"end":1402.46,"sentiment":"neutral","sentiment_score":0.03099393285810947},{"text":"Yeah.","start":1402.46,"end":1402.62,"sentiment":"neutral","sentiment_score":0.04309955984354019},{"text":"I'm using Chrome.","start":1402.62,"end":1403.76,"sentiment":"neutral","sentiment_score":0.0433846948047479},{"text":"Yep.","start":1411.2051,"end":1411.525,"sentiment":"neutral","sentiment_score":0.07970709353685379},{"text":"This is what comes up when I put ssrouter.com.","start":1411.525,"end":1415.225,"sentiment":"neutral","sentiment_score":0.007455783016565774}],"sentiment":"neutral","sentiment_score":0.023403781186789274,"num_words":15,"start":1402.2999,"end":1415.225},{"sentences":[{"text":"Okay.","start":1447.89,"end":1448.39,"sentiment":"neutral","sentiment_score":0.0005888212472200394},{"text":"Yeah.","start":1448.77,"end":1449.09,"sentiment":"neutral","sentiment_score":0.0019431523978710177},{"text":"I've just clicked on that.","start":1449.09,"end":1450.71,"sentiment":"neutral","sentiment_score":-0.0011760189663618803},{"text":"And then Cool.","start":1451.65,"end":1458.715,"sentiment":"neutral","sentiment_score":0.08477700036019087},{"text":"And then it's just taking me to the sign in page with sign in with your Asus router account.","start":1458.715,"end":1464.335,"sentiment":"neutral","sentiment_score":0.1147553309013969}],"sentiment":"neutral","sentiment_score":0.08383910920759984,"num_words":29,"start":1447.89,"end":1464.335},{"sentences":[{"text":"So one second.","start":1466.1549,"end":1473.0549,"sentiment":"neutral","sentiment_score":0.021512712662418682},{"text":"Yep.","start":1484.43,"end":1484.83,"sentiment":"neutral","sentiment_score":0.007609408348798752},{"text":"So when I click on check, it takes me to sign in with your Asus router account.","start":1484.83,"end":1489.25,"sentiment":"neutral","sentiment_score":-0.0003768340410555108},{"text":"Okay.","start":1492.645,"end":1493.045,"sentiment":"neutral","sentiment_score":0.10698465257883072},{"text":"Cool.","start":1493.045,"end":1493.285,"sentiment":"neutral","sentiment_score":0.18740732967853543}],"sentiment":"neutral","sentiment_score":0.015657971734585968,"num_words":23,"start":1466.1549,"end":1493.285},{"sentences":[{"text":"Let me do that.","start":1493.285,"end":1494.345,"sentiment":"neutral","sentiment_score":0.12742229737341404},{"text":"Yep.","start":1510.6101,"end":1511.1101,"sentiment":"neutral","sentiment_score":-0.019996749237179756},{"text":"No.","start":1521.3351,"end":1521.495,"sentiment":"neutral","sentiment_score":-0.29077696800231934},{"text":"It's not letting me.","start":1521.495,"end":1522.6951,"sentiment":"negative","sentiment_score":-0.3908509984612465},{"text":"It's saying in connect username, password, and then it's not working.","start":1522.6951,"end":1526.875,"sentiment":"neutral","sentiment_score":-0.28447915613651276}],"sentiment":"neutral","sentiment_score":-0.21398853519487948,"num_words":21,"start":1493.285,"end":1526.875},{"sentences":[{"text":"Yep.","start":1549.865,"end":1550.365,"sentiment":"neutral","sentiment_score":-0.015605158172547815},{"text":"I think I gotta wait for, like, five minutes because it's asking me to like, we've entered it, like, five times, so I'm gonna wait for five minutes.","start":1551.1449,"end":1559.58,"sentiment":"neutral","sentiment_score":-0.15009826554783753},{"text":"Yep.","start":1585.39,"end":1585.89,"sentiment":"neutral","sentiment_score":0.02885190211236477},{"text":"Let me have a look.","start":1586.03,"end":1587.25,"sentiment":"neutral","sentiment_score":0.03963983654975891},{"text":"Yep.","start":1602.485,"end":1602.8049,"sentiment":"neutral","sentiment_score":0.06687639653682709}],"sentiment":"neutral","sentiment_score":-0.10901191978094478,"num_words":36,"start":1549.865,"end":1602.8049},{"sentences":[{"text":"I'm just gonna wait for it's three minutes thirty seconds, and then I'll just try that one again.","start":1602.8049,"end":1607.865,"sentiment":"neutral","sentiment_score":-0.02682938612997532},{"text":"Yeah.","start":1611.94,"end":1612.1799,"sentiment":"neutral","sentiment_score":0.08509355783462524},{"text":"Yeah.","start":1612.1799,"end":1612.34,"sentiment":"neutral","sentiment_score":0.08604978770017624},{"text":"Yeah.","start":1612.34,"end":1612.5,"sentiment":"neutral","sentiment_score":0.10828189551830292},{"text":"Sure.","start":1612.5,"end":1612.82,"sentiment":"neutral","sentiment_score":0.18062841892242432}],"sentiment":"neutral","sentiment_score":-0.001039785925637592,"num_words":22,"start":1602.8049,"end":1612.82},{"sentences":[{"text":"Sounds good.","start":1612.82,"end":1613.6399,"sentiment":"neutral","sentiment_score":0.3144286870956421},{"text":"Sure.","start":1615.46,"end":1615.7,"sentiment":"neutral","sentiment_score":0.09656116366386414},{"text":"Sure.","start":1615.7,"end":1615.94,"sentiment":"neutral","sentiment_score":0.0957757830619812},{"text":"Sure.","start":1615.94,"end":1616.1799,"sentiment":"neutral","sentiment_score":0.1202106773853302},{"text":"Yeah.","start":1616.1799,"end":1616.5,"sentiment":"neutral","sentiment_score":0.1432255357503891}],"sentiment":"neutral","sentiment_score":0.1807717556754748,"num_words":6,"start":1612.82,"end":1616.5},{"sentences":[{"text":"Sure.","start":1616.5,"end":1616.82,"sentiment":"neutral","sentiment_score":0.288481742143631},{"text":"Sounds good.","start":1616.82,"end":1617.46,"sentiment":"positive","sentiment_score":0.6946884095668793},{"text":"Thank you.","start":1617.46,"end":1618.12,"sentiment":"positive","sentiment_score":0.3460560031235218}],"sentiment":"positive","sentiment_score":0.4739941135048866,"num_words":5,"start":1616.5,"end":1618.12}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Afternoon. AT and T tech support.\n\nChannel 1: Yeah. Hello. Hi. My name is Amal, and I've been using Airtel as the Internet service provider.\n\nChannel 0: Yep.\n\nChannel 1: There was an issue, I believe, with the Geo IP location. And based\n\nChannel 0: Yep.\n\nChannel 1: on that, I got instructions to reset the router. So after that, I have reset the router, but I'm not getting any Internet connection.\n\nChannel 0: Oh, you did you press the reset button?\n\nChannel 1: Yes. I did.\n\nChannel 0: No. You're supposed to just unplug it for twenty minutes. Okay. Hang on a sec. Yeah.\n\nYou just deleted all the credentials inside the router. That look. That's not a problem. We'll get that fixed up for you now.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. Let's have a look. Search. How do you spell your first name?\n\nChannel 1: It's a m a l.\n\nChannel 0: Oh, I'm not. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. It's I'm out 10:10 on. Yeah?\n\nChannel 1: Yeah. I'm all London. Yeah.\n\nChannel 0: Are you still connected to the Wi Fi?\n\nChannel 1: Yeah. I am connected to the Wi Fi, but I'm not getting any Internet connection.\n\nChannel 0: Yeah. Because you deleted the the credentials. Now that's okay. So you have so can you double check that you're connected to the Wi Fi now?\n\nChannel 1: Yeah. Let me just have a look quickly.\n\nChannel 0: Because when you reset it, the Wi Fi name would have changed, and you'd have to log back in again.\n\nChannel 1: K. One second. Checking right now. Yep. I'm connected to the Wi Fi.\n\nChannel 0: Okay. What Wi Fi is it? Do you know?\n\nChannel 1: It's called it's OCOM eight a nine two five g.\n\nChannel 0: Now it's and on the on the back of it, you\n\nChannel 1: Mhmm.\n\nChannel 0: would have you'd I think it sounds like it's a TP Link. Turn the router upside down. You'll have a sticker there, and it'll tell you what what brand it is.\n\nChannel 1: One second.\n\nChannel 0: I'll probably get you to send a photo of that if you don't mind.\n\nChannel 1: It's Asus. Yeah. I can send you the picture really quickly.\n\nChannel 0: Yeah. Send me a picture to this number. 04\n\nChannel 1: Yep.\n\nChannel 0: z\n\nChannel 1: Just one sec.\n\nChannel 0: yeah.\n\nChannel 1: Yep. One second. Yeah. What's the number?\n\nChannel 0: 0403763744.\n\nChannel 1: Zero four zero three seven six three 744.\n\nChannel 0: Need\n\nChannel 1: Yep.\n\nChannel 0: to send me a photo of that sticker, that'd be great.\n\nChannel 1: Yep. Yeah. I've just sent you a picture.\n\nChannel 0: Okay. And it's giving me a second.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Here it comes. Alright. So you need to go to the URL of the Chrome. You got a laptop or you're using your phone?\n\nChannel 1: I can use my laptop. I can get that.\n\nChannel 0: Yeah.\n\nChannel 1: One sec.\n\nChannel 0: It might be better because the laptop will give you a better navigate. It's a lot easier to navigate with a laptop.\n\nChannel 1: Yep. Yep. Just one second. I'll just get my laptop. Yep.\n\nAnd then I just have to go to the URL for the router login?\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Cool. Let me just do that quickly. It says that the server can't be found for some reason.\n\nChannel 0: The server can be found. Did you go to the URL of to the URL of what what are you using? Are you using Chrome or\n\nChannel 1: Yeah. I'm using Chrome.\n\nChannel 0: okay. So if you go to the URL, you need to place in. So that's what I'm saying. Double check to make sure you're connected to the Wi Fi with the laptop.\n\nChannel 1: Yep. Just one\n\nChannel 0: Because\n\nChannel 1: second\n\nChannel 0: if you\n\nChannel 1: on\n\nChannel 0: were\n\nChannel 1: the existing.\n\nChannel 0: to reset it, it'll be a different Wi Fi name. It'll be Asus underscore 92 or something like that.\n\nChannel 1: Let me just have a look. It's like, the name of the Wi Fi is still the same. Yeah. I can I've got something. One second.\n\nYeah.\n\nChannel 0: Yeah. The the password is on the sticker.\n\nChannel 1: Yeah. I think I've got the welcome to ASUS router. I'm just gonna click to continue.\n\nChannel 0: Okay. You got that one. Okay. Yep.\n\nChannel 1: Yep. And then yeah. Okay.\n\nChannel 0: Let me know when you get to the triple POE settings, please.\n\nChannel 1: Yep. Just one second. I'm just gonna sign in. One\n\nChannel 0: Yep.\n\nChannel 1: sec. Amazon name admin. It's taking me back to the page where it says not secure.\n\nChannel 0: What's not secure?\n\nChannel 1: Like, it's just saying that your connection is not private and then\n\nChannel 0: Yeah. But you got no connection at the moment. Can you send me a photo of what you're looking at?\n\nChannel 1: uh-huh. Yeah. Sure. One\n\nChannel 0: Let's\n\nChannel 1: sec.\n\nChannel 0: see.\n\nChannel 1: Just send that.\n\nChannel 0: Just click on yes.\n\nChannel 1: Yep. And then it's just taking me back to the okay. I've launched. Yep. I'm gonna try sign in again.\n\nThe not save option. One sec. Is this showing invalid username or password?\n\nChannel 0: I know all that information because that's not one of their errors. So I can't really help you that much with all that stuff. But all the username and password, as far as I understand, is on that sticker, and and just\n\nChannel 1: Mhmm.\n\nChannel 0: being sent to me. It's got the Wi Fi connection, Asus underscore 92, and the password is D2DCBHashWNF.\n\nChannel 1: Yep. Oh god. Hold on one sec. It's not letting me sign in. It's just showing invalid credentials.\n\nChannel 0: Well, that reset button that you pressed, how long did you press it for?\n\nChannel 1: For ten seconds.\n\nChannel 0: No. Okay. Alright. That's where the problem is. Can you press it again, but this time for thirty seconds?\n\nChannel 1: For thirty seconds. Okay. Cool. I'll do that one sec.\n\nChannel 0: So what it was is supposed if you read the instructions, it would have said to unplug the router for ten seconds.\n\nChannel 1: For thirty seconds, you said. Right?\n\nChannel 0: Yes, please.\n\nChannel 1: Okay. Just one sec. And the router has to remain on. Right?\n\nChannel 0: Sorry?\n\nChannel 1: And the router has to remain on. Right?\n\nChannel 0: Yeah. Correct. That was the one word.\n\nChannel 1: Yes. Yep. Done.\n\nChannel 0: You should see all the lights flash off and back on.\n\nChannel 1: Uh-huh. Yeah. Both the lights have just gone off.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Keep\n\nChannel 1: And the power\n\nChannel 0: keep holding\n\nChannel 1: light\n\nChannel 0: it\n\nChannel 1: has\n\nChannel 0: keep\n\nChannel 1: just\n\nChannel 0: holding\n\nChannel 1: gone\n\nChannel 0: it for\n\nChannel 1: off.\n\nChannel 0: a little bit longer.\n\nChannel 1: Sorry?\n\nChannel 0: Keep holding the keep pressing down for a little bit longer.\n\nChannel 1: Pressing the button for a bit longer?\n\nChannel 0: Yeah. Oh, you've already taken the button off.\n\nChannel 1: I already did take it off after\n\nChannel 0: Okay.\n\nChannel 1: thirty\n\nChannel 0: But\n\nChannel 1: seconds.\n\nChannel 0: the lights all the lights all flashed. Yeah?\n\nChannel 1: Yeah. But it's just the power light which is on right now. Rest everything is off.\n\nChannel 0: Okay. So wait for the all the other lights to come on and then connect to the Wi Fi again, please.\n\nChannel 1: Okay. Cool.\n\nChannel 0: What a day. How's the weather up there?\n\nChannel 1: The weather, it's really hot, but, yeah, it is fine. What about you?\n\nChannel 0: What about to you?\n\nChannel 1: I'm in Sydney, Castle Hill.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. What about you?\n\nChannel 0: No. Well, no. It's been hot today too.\n\nChannel 1: Okay. Nice. Oh, by the way, I see the three lights are on now. One for the 2.4 g, one for five g, and one for the power button.\n\nChannel 0: Look at the WAN.\n\nChannel 1: I don't know. Let me just check.\n\nChannel 0: Could be another lock. The WAN light should be on.\n\nChannel 1: No. That's not on only. Oh, so the Wi Fi lights well, I'm just gonna try and connect to the Wi Fi. Yeah. It's connected to the Wi Fi, but the yeah.\n\nAgain, there's no Internet, so I'm pretty sure there's an issue.\n\nChannel 0: No. There's no I know there's no Internet because you deleted the credentials. I've just sent them to you. So\n\nChannel 1: Mhmm.\n\nChannel 0: I need to log back into the router.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Can\n\nChannel 1: Cool.\n\nChannel 0: you are you able to put a Ethernet cable from your router to your from the router to your laptop?\n\nChannel 1: No. There's no cable that I can use from the router to the laptop.\n\nChannel 0: Okay. That's alright.\n\nChannel 1: Yes. I've got a Mac, so not sure\n\nChannel 0: No.\n\nChannel 1: about\n\nChannel 0: That's that's where the problem is. The bloody Max, it has this.\n\nChannel 1: yeah. Sorry about that.\n\nChannel 0: Alright. So you need to okay. So you're connected to the Wi Fi now. Right?\n\nChannel 1: Yeah. I'm connected to the Wi Fi.\n\nChannel 0: Okay. Open up your Chrome\n\nChannel 1: Yeah. Yeah. About that.\n\nChannel 0: and do the same as before. What is it again? Let me just have a look on the sticker that says on the sticker. In the URL, you gotta put in there. Where is it?\n\nYeah. Asusrouter,1word,.com.\n\nChannel 1: One sec.\n\nChannel 0: Asus\n\nChannel 1: What was that again? Sorry.\n\nChannel 0: it's on the speaker. Asusrouter.com.\n\nChannel 1: Masseuserouter.com. Yep. And then use the credentials that you have shared. Right?\n\nChannel 0: Yep. Are you gonna find the two three\n\nChannel 1: Cool.\n\nChannel 0: settings. Yeah.\n\nChannel 1: Let me just do that.\n\nChannel 0: I want to do that. Just\n\nChannel 1: Yep. Oh, it's saying invalid username or password.\n\nChannel 0: That's the big invalid username and password. What's that for? The Wi Fi?\n\nChannel 1: One\n\nChannel 0: Are\n\nChannel 1: second.\n\nChannel 0: you putting a hang on. Now you don't put what I've given you for that. You need that's for the your triple POE settings for your interface. So the user admin password you need to log in to the router is in on the sticker, which say Admin,\n\nChannel 1: Mhmm.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: then the password is R4CAt it's on the sticker.\n\nChannel 1: Yeah. I've tried that as well before. Let me try that again. Yeah. It's just saying invalid username or password with that as well.\n\nChannel 0: Can you send me a photo, please?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Because that is the username and password for this router. It's nothing else. Small admin for username and the password just underneath it. But it's case\n\nChannel 1: Hello?\n\nChannel 0: sensitive, so you make sure if it is a capital letter, whatever, it's gonna be the same.\n\nChannel 1: Yep. Hard force. See, shift. How do I yep. Yep.\n\nYeah. One second. And then I'm just gonna send you a picture.\n\nChannel 0: Alright. Got it. Let's have a look. Sign in RTAX 52. Sign in with your Asus router account.\n\nAsus router account. Do you have an account with Asus?\n\nChannel 1: No. I'm not sure about that. No.\n\nChannel 0: So that's it saying a router account. Invalid username and password. And you put in the password that's on the sticker. Right?\n\nChannel 1: Yeah. Yeah. Yeah. The exact same thing that's on the sticker.\n\nChannel 0: The R4CAtA69GA\n\nChannel 1: Yes.\n\nChannel 0: 7.\n\nChannel 1: Yeah. Yeah. Yeah. That's what I put in.\n\nChannel 0: That one? That's weird. Well, it's D. The the code is not right. You got FXCA CXA is supposed to be FXCXD.\n\nChannel 1: I'm gonna try I'm trying it with another code, which is VXMPB. I'm just gonna try that again. Yeah. Now it's just saying invalid username or password.\n\nChannel 0: Don't know what else. I've done how to fix one. I've done how to fix this one, mate. So it shouldn't be saying that because you've you've reset it to factory default.\n\nChannel 1: Mhmm. Do you reckon I should contact the Asus team?\n\nChannel 0: No. No. No. No. No.\n\nNo. I'm not able to help you. Okay. I've been up a new tab and put in a Azure's router dot com, and I just wanna see what page comes up.\n\nChannel 1: Yep. One second.\n\nChannel 0: Just send me a photo, please.\n\nChannel 1: Ssrouter.com.\n\nChannel 0: And give me a photo of the whole screen, not just a bit not some of it, the whole lot. I need to see the whole lot.\n\nChannel 1: Yep.\n\nChannel 0: And this could be an issue with your laptop.\n\nChannel 1: One sec.\n\nChannel 0: Yeah. Because, unfortunately, Apple are very good for these type of these type of things. And that's Chrome you're using. Right?\n\nChannel 1: Yeah. Yeah. Yeah. I'm using Chrome. Yep.\n\nThis is what comes up when I put ssrouter.com.\n\nChannel 0: They've already sent me this file, though. Oh, hang on. Triple p authentication failure. Intellect triple p account four. Oh.\n\nOh, so it's you've gotta put it in that case, you have to put in what I've given you.\n\nChannel 1: Okay. Yeah. I've just clicked on that.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: That\n\nChannel 1: then\n\nChannel 0: That's that's the explanation. It's asking for the triple triple p authentication failure.\n\nChannel 1: Cool. And then it's just taking me to the sign in page with sign in with your Asus router account.\n\nChannel 0: Yeah. Well,\n\nChannel 1: So\n\nChannel 0: that'll be okay. So when you click on check, what comes up?\n\nChannel 1: one second.\n\nChannel 0: There you go. PPPOfFART blah blah blah. We suggest you incorrect triple p account or password. Please check. You click on\n\nChannel 1: Yep. So when I click on\n\nChannel 0: check.\n\nChannel 1: check, it takes me to sign in with your Asus router account.\n\nChannel 0: Okay. Well, use that information I gave you, please.\n\nChannel 1: Okay. Cool. Let me do that.\n\nChannel 0: And that's what seems to be saying.\n\nChannel 1: Yep. No. It's not letting me. It's saying in connect username, password, and then\n\nChannel 0: Okay.\n\nChannel 1: it's not working.\n\nChannel 0: I'm gonna send you some new details. Hang on a sec.\n\nChannel 1: Yep. I think I gotta wait for, like, five minutes because it's asking me to like, we've entered it, like, five times, so I'm gonna wait for five minutes.\n\nChannel 0: Use these credentials I've just sent you\n\nChannel 1: Yep. Let me have a look.\n\nChannel 0: now.\n\nChannel 1: Yep. I'm just gonna wait for it's three minutes thirty seconds, and then I'll just try that one again.\n\nChannel 0: Alright. You do that. I'll hang up, and I'll give you a call in about five.\n\nChannel 1: Yeah. Yeah. Yeah. Sure. Sounds\n\nChannel 0: I'll call\n\nChannel 1: good.\n\nChannel 0: you on the with the mobile number. Alright?\n\nChannel 1: Sure. Sure.\n\nChannel 0: Sure.\n\nChannel 1: Sure. Yeah. Sure. Sounds good. Thank you.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.0315927229821682},{"text":"AT and T tech support.","start":1.28,"end":2.34,"sentiment":"neutral","sentiment_score":0.04421850107610226}],"sentiment":"neutral","sentiment_score":0.04211420472711325,"channel":0,"num_words":6,"start":0.71999997,"end":2.34},{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.100750133395195},{"text":"Hello.","start":3.52,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.11259955912828444},{"text":"Hi.","start":3.9199998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.14456048607826233},{"text":"My name is Amal, and I've been using Airtel as the Internet service provider.","start":4.3199997,"end":9.86,"sentiment":"neutral","sentiment_score":0.10492028402430671}],"sentiment":"neutral","sentiment_score":0.10745847970247269,"channel":1,"num_words":17,"start":3.1999998,"end":9.86},{"sentences":[{"text":"Yep.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.0204361155629158}],"sentiment":"neutral","sentiment_score":0.0204361155629158,"channel":0,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"There was an issue, I believe, with the Geo IP location.","start":11.36,"end":14.66,"sentiment":"neutral","sentiment_score":-0.23685247925194827},{"text":"And based","start":14.799999,"end":15.405,"sentiment":"neutral","sentiment_score":-0.10167860984802246}],"sentiment":"neutral","sentiment_score":-0.21605649934365198,"channel":1,"num_words":13,"start":11.36,"end":15.405},{"sentences":[{"text":"Yep.","start":16.345,"end":16.845,"sentiment":"neutral","sentiment_score":-0.07717281579971313}],"sentiment":"neutral","sentiment_score":-0.07717281579971313,"channel":0,"num_words":1,"start":16.345,"end":16.845},{"sentences":[{"text":"on that, I got instructions to reset the router.","start":17.404999,"end":18.225,"sentiment":"neutral","sentiment_score":-0.17784363196955788},{"text":"So after that, I have reset the router, but I'm not getting any Internet connection.","start":19.324999,"end":23.824999,"sentiment":"neutral","sentiment_score":-0.32599723637104033}],"sentiment":"neutral","sentiment_score":-0.27043963472048443,"channel":1,"num_words":24,"start":17.404999,"end":23.824999},{"sentences":[{"text":"Oh, you did you press the reset button?","start":25.705,"end":28.204998,"sentiment":"neutral","sentiment_score":-0.0625973348505795}],"sentiment":"neutral","sentiment_score":-0.0625973348505795,"channel":0,"num_words":8,"start":25.705,"end":28.204998},{"sentences":[{"text":"Yes.","start":28.845,"end":29.164999,"sentiment":"neutral","sentiment_score":0.016472257673740387},{"text":"I did.","start":29.164999,"end":29.76,"sentiment":"neutral","sentiment_score":0.00461582001298666}],"sentiment":"neutral","sentiment_score":0.00856796589990457,"channel":1,"num_words":3,"start":28.845,"end":29.76},{"sentences":[{"text":"No.","start":29.800001,"end":30.12,"sentiment":"neutral","sentiment_score":-0.2483115792274475},{"text":"You're supposed to just unplug it for twenty minutes.","start":30.12,"end":32.54,"sentiment":"neutral","sentiment_score":-0.2952476822667652},{"text":"Okay.","start":32.92,"end":33.16,"sentiment":"neutral","sentiment_score":-0.031094646081328392},{"text":"Hang on a 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now.","start":38.84,"end":40.62,"sentiment":"neutral","sentiment_score":0.22832275740802288}],"sentiment":"neutral","sentiment_score":0.06022558328898057,"channel":0,"num_words":23,"start":35.24,"end":40.62},{"sentences":[{"text":"Mhmm.","start":40.56,"end":41.06,"sentiment":"neutral","sentiment_score":0.01350715197622776}],"sentiment":"neutral","sentiment_score":0.01350715197622776,"channel":1,"num_words":1,"start":40.56,"end":41.06},{"sentences":[{"text":"Okay.","start":42.625,"end":43.024998,"sentiment":"neutral","sentiment_score":0.04404407739639282},{"text":"Let's have a look.","start":43.024998,"end":44.085,"sentiment":"neutral","sentiment_score":0.05055755749344826},{"text":"Search.","start":44.145,"end":44.645,"sentiment":"neutral","sentiment_score":0.010812979191541672},{"text":"How do you spell your first name?","start":45.664997,"end":47.364998,"sentiment":"neutral","sentiment_score":0.001272654693041529}],"sentiment":"neutral","sentiment_score":0.020461220724078324,"channel":0,"num_words":13,"start":42.625,"end":47.364998},{"sentences":[{"text":"It's a m a l.","start":47.685,"end":50.425,"sentiment":"neutral","sentiment_score":-0.012493191286921501}],"sentiment":"neutral","sentiment_score":-0.012493191286921501,"channel":1,"num_words":5,"start":47.685,"end":50.425},{"sentences":[{"text":"Oh, I'm not.","start":52.305,"end":52.945,"sentiment":"neutral","sentiment_score":-0.10473625113566716},{"text":"Okay.","start":52.945,"end":53.445,"sentiment":"neutral","sentiment_score":-0.03723493963479996}],"sentiment":"neutral","sentiment_score":-0.08786092326045036,"channel":0,"num_words":4,"start":52.305,"end":53.445},{"sentences":[{"text":"Yeah.","start":53.685,"end":54.185,"sentiment":"neutral","sentiment_score":-0.009285577572882175}],"sentiment":"neutral","sentiment_score":-0.009285577572882175,"channel":1,"num_words":1,"start":53.685,"end":54.185},{"sentences":[{"text":"Okay.","start":64.56,"end":65.06,"sentiment":"neutral","sentiment_score":0.0008210837841033936},{"text":"It's I'm out 10:10 on.","start":66.159996,"end":68.08,"sentiment":"neutral","sentiment_score":0.003364448808133602},{"text":"Yeah?","start":68.08,"end":68.58,"sentiment":"neutral","sentiment_score":0.011891670525074003}],"sentiment":"neutral","sentiment_score":0.004219285478549344,"channel":0,"num_words":7,"start":64.56,"end":68.58},{"sentences":[{"text":"Yeah.","start":68.759995,"end":69.08,"sentiment":"neutral","sentiment_score":0.008741258643567562},{"text":"I'm all London.","start":69.08,"end":70.04,"sentiment":"neutral","sentiment_score":0.002397273201495409},{"text":"Yeah.","start":70.04,"end":70.54,"sentiment":"neutral","sentiment_score":0.024944912642240524}],"sentiment":"neutral","sentiment_score":0.008175598178058862,"channel":1,"num_words":5,"start":68.759995,"end":70.54},{"sentences":[{"text":"Are you still connected to the Wi Fi?","start":72.454994,"end":74.475,"sentiment":"neutral","sentiment_score":-0.007877657655626535}],"sentiment":"neutral","sentiment_score":-0.007877657655626535,"channel":0,"num_words":8,"start":72.454994,"end":74.475},{"sentences":[{"text":"Yeah.","start":74.975,"end":75.375,"sentiment":"neutral","sentiment_score":-0.06885632872581482},{"text":"I am connected to the Wi Fi, but I'm not getting any Internet connection.","start":75.375,"end":79.075,"sentiment":"neutral","sentiment_score":-0.22709485941699573}],"sentiment":"neutral","sentiment_score":-0.21654562403758368,"channel":1,"num_words":15,"start":74.975,"end":79.075},{"sentences":[{"text":"Yeah.","start":78.935,"end":79.174995,"sentiment":"neutral","sentiment_score":-0.08855652809143066},{"text":"Because you deleted the the credentials.","start":79.174995,"end":81.274994,"sentiment":"neutral","sentiment_score":-0.11781947935620944},{"text":"Now that's okay.","start":81.575,"end":82.634995,"sentiment":"neutral","sentiment_score":0.07533374677101771},{"text":"So you have so can you double check that you're connected to the Wi Fi now?","start":82.695,"end":86.634995,"sentiment":"neutral","sentiment_score":0.045338300231378525}],"sentiment":"neutral","sentiment_score":0.005997716914862394,"channel":0,"num_words":26,"start":78.935,"end":86.634995},{"sentences":[{"text":"Yeah.","start":88.76,"end":89.0,"sentiment":"neutral","sentiment_score":-0.002543885260820389},{"text":"Let me just have a look quickly.","start":89.0,"end":90.54,"sentiment":"neutral","sentiment_score":-0.01065526157617569}],"sentiment":"neutral","sentiment_score":-0.009641339536756277,"channel":1,"num_words":8,"start":88.76,"end":90.54},{"sentences":[{"text":"Because when you reset it, the Wi Fi name would have changed, and you'd have to log back in again.","start":90.76,"end":96.46,"sentiment":"neutral","sentiment_score":-0.12510798871517181}],"sentiment":"neutral","sentiment_score":-0.12510798871517181,"channel":0,"num_words":20,"start":90.76,"end":96.46},{"sentences":[{"text":"K.","start":98.115005,"end":98.515,"sentiment":"neutral","sentiment_score":-0.0007319515570998192},{"text":"One second.","start":98.515,"end":99.395004,"sentiment":"neutral","sentiment_score":-0.003106331918388605},{"text":"Checking right now.","start":99.395004,"end":100.695,"sentiment":"neutral","sentiment_score":0.016611027841766674},{"text":"Yep.","start":106.355,"end":106.675,"sentiment":"neutral","sentiment_score":0.07169458270072937},{"text":"I'm connected to the Wi 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g.","start":114.06,"end":119.84,"sentiment":"neutral","sentiment_score":0.009952508937567472}],"sentiment":"neutral","sentiment_score":0.009952508937567472,"channel":1,"num_words":10,"start":114.06,"end":119.84},{"sentences":[{"text":"Now it's and on the on the back of it, you","start":120.11,"end":123.15,"sentiment":"neutral","sentiment_score":0.0010432915084741333}],"sentiment":"neutral","sentiment_score":0.0010432915084741333,"channel":0,"num_words":11,"start":120.11,"end":123.15},{"sentences":[{"text":"Mhmm.","start":123.1,"end":123.6,"sentiment":"neutral","sentiment_score":-0.005993648432195187}],"sentiment":"neutral","sentiment_score":-0.005993648432195187,"channel":1,"num_words":1,"start":123.1,"end":123.6},{"sentences":[{"text":"would have you'd I think it sounds like it's a TP Link.","start":123.15,"end":128.53,"sentiment":"neutral","sentiment_score":-0.019768345324943464},{"text":"Turn the router upside down.","start":129.735,"end":131.015,"sentiment":"neutral","sentiment_score":-0.054013943299651146},{"text":"You'll have a sticker there, and it'll tell you what what brand it is.","start":131.015,"end":134.235,"sentiment":"neutral","sentiment_score":0.0029148205316492488}],"sentiment":"neutral","sentiment_score":-0.015047818482402832,"channel":0,"num_words":31,"start":123.15,"end":134.235},{"sentences":[{"text":"One second.","start":135.495,"end":136.315,"sentiment":"neutral","sentiment_score":-0.027949824929237366}],"sentiment":"neutral","sentiment_score":-0.027949824929237366,"channel":1,"num_words":2,"start":135.495,"end":136.315},{"sentences":[{"text":"I'll probably get you to send a photo of that if you don't mind.","start":137.97499,"end":140.95499,"sentiment":"neutral","sentiment_score":0.171960711479187}],"sentiment":"neutral","sentiment_score":0.171960711479187,"channel":0,"num_words":14,"start":137.97499,"end":140.95499},{"sentences":[{"text":"It's Asus.","start":141.73001,"end":142.69,"sentiment":"neutral","sentiment_score":0.11330632865428925},{"text":"Yeah.","start":142.69,"end":142.85,"sentiment":"positive","sentiment_score":0.4334937036037445},{"text":"I can send you the picture really quickly.","start":142.85,"end":144.95,"sentiment":"positive","sentiment_score":0.43715933710336685}],"sentiment":"positive","sentiment_score":0.37794373252175073,"channel":1,"num_words":11,"start":141.73001,"end":144.95},{"sentences":[{"text":"Yeah.","start":145.20999,"end":145.45,"sentiment":"neutral","sentiment_score":0.21000400185585025},{"text":"Send me a picture to this 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sec.","start":148.93001,"end":150.07,"sentiment":"neutral","sentiment_score":0.035683280477921166}],"sentiment":"neutral","sentiment_score":0.035683280477921166,"channel":1,"num_words":3,"start":148.93001,"end":150.07},{"sentences":[{"text":"yeah.","start":150.01,"end":150.51,"sentiment":"neutral","sentiment_score":0.06565864384174347}],"sentiment":"neutral","sentiment_score":0.06565864384174347,"channel":0,"num_words":1,"start":150.01,"end":150.51},{"sentences":[{"text":"Yep.","start":152.69,"end":153.015,"sentiment":"neutral","sentiment_score":0.06192080304026604},{"text":"One second.","start":153.095,"end":153.915,"sentiment":"neutral","sentiment_score":0.04236041381955147},{"text":"Yeah.","start":161.095,"end":161.415,"sentiment":"neutral","sentiment_score":0.04711382091045379},{"text":"What's the number?","start":161.415,"end":162.315,"sentiment":"neutral","sentiment_score":0.026824895292520523}],"sentiment":"neutral","sentiment_score":0.03917573392391205,"channel":1,"num_words":7,"start":152.69,"end":162.315},{"sentences":[{"text":"0403763744.","start":162.785,"end":171.685,"sentiment":"neutral","sentiment_score":0.02056199871003628}],"sentiment":"neutral","sentiment_score":0.02056199871003628,"channel":0,"num_words":1,"start":162.785,"end":171.685},{"sentences":[{"text":"Zero four zero three seven six three 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FXCXD.","start":1287.1,"end":1293.6,"sentiment":"neutral","sentiment_score":-0.21185488171047634}],"sentiment":"neutral","sentiment_score":-0.21805890785022217,"channel":0,"num_words":22,"start":1246.715,"end":1293.6},{"sentences":[{"text":"I'm gonna try I'm trying it with another code, which is VXMPB.","start":1295.225,"end":1300.525,"sentiment":"neutral","sentiment_score":-0.18551173682014147},{"text":"I'm just gonna try that again.","start":1302.025,"end":1303.725,"sentiment":"neutral","sentiment_score":-0.20077359428008398},{"text":"Yeah.","start":1304.8251,"end":1305.145,"sentiment":"neutral","sentiment_score":-0.1359880268573761},{"text":"Now it's just saying invalid username or password.","start":1305.145,"end":1308.685,"sentiment":"negative","sentiment_score":-0.36297497898340225}],"sentiment":"neutral","sentiment_score":-0.23965075060173316,"channel":1,"num_words":27,"start":1295.225,"end":1308.685},{"sentences":[{"text":"Don't know what 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not able to help you.","start":1337.7051,"end":1349.86,"sentiment":"negative","sentiment_score":-0.4037085721890132},{"text":"Okay.","start":1349.86,"end":1349.99,"sentiment":"neutral","sentiment_score":-0.0911409854888916},{"text":"I've been up a new tab and put in a Azure's router dot com, and I just wanna see what page comes up.","start":1349.99,"end":1356.385,"sentiment":"neutral","sentiment_score":-0.04262672437597876}],"sentiment":"neutral","sentiment_score":-0.12708414760568448,"channel":0,"num_words":31,"start":1337.625,"end":1356.385},{"sentences":[{"text":"Yep.","start":1357.2151,"end":1357.4551,"sentiment":"neutral","sentiment_score":0.03188750892877579},{"text":"One second.","start":1357.4551,"end":1358.3551,"sentiment":"neutral","sentiment_score":0.009838177822530268}],"sentiment":"neutral","sentiment_score":0.017187954857945442,"channel":1,"num_words":3,"start":1357.2151,"end":1358.3551},{"sentences":[{"text":"Just send me a photo, 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good.","start":1616.82,"end":1617.46,"sentiment":"positive","sentiment_score":0.6946884095668793},{"text":"Thank you.","start":1617.46,"end":1618.12,"sentiment":"positive","sentiment_score":0.3460560031235218}],"sentiment":"positive","sentiment_score":0.37620096866573605,"channel":1,"num_words":7,"start":1615.94,"end":1618.12}]},"summary":{"result":"success","short":"The customer is experiencing issues with their internet connection after resetting their router and is unable to connect to their WAN light or router light. The agent guides them through resetting their password and checking their network settings, but the customer is unable to connect to the router. The agent advises the customer to check their credentials and wait for a response from the Asus team."},"intents":{"segments":[{"text":"on that, I got instructions to reset the router. So after that, I have reset the router, but I'm not getting any Internet connection.","start_word":38,"end_word":61,"intents":[{"intent":"Reset router","confidence_score":0.18009162}]},{"text":"Are you still connected to the Wi Fi? Yeah.","start_word":148,"end_word":156,"intents":[{"intent":"Specify wi fi connection","confidence_score":0.0000047562476}]},{"text":"I'll probably get you to send a photo of that if you don't mind. It's Asus.","start_word":303,"end_word":318,"intents":[{"intent":"Send picture","confidence_score":0.8303268}]},{"text":"It might be better because the laptop will give you a better navigate. It's a lot easier to navigate with a laptop. Yep.","start_word":424,"end_word":446,"intents":[{"intent":"Provide visitor a guide","confidence_score":1.2980994e-8}]},{"text":"Double check to make sure you're connected to the Wi Fi with the laptop. Yep.","start_word":539,"end_word":553,"intents":[{"intent":"Confirm connection to wifi","confidence_score":0.0049218154}]},{"text":"Just one Because second if you on were the existing. to reset it, it'll be a different Wi Fi name. It'll be Asus underscore 92 or something like that. Let me just have a look. It's like, the name of the Wi Fi is still the same. Yeah.","start_word":554,"end_word":601,"intents":[{"intent":"Reset wifi name","confidence_score":0.000046318808}]},{"text":"And the router has to remain on. Right? Sorry? And the router has to remain on. Right? Yeah. Correct.","start_word":926,"end_word":944,"intents":[{"intent":"Activate router","confidence_score":0.0063336478}]},{"text":"Again, there's no Internet, so I'm pretty sure there's an issue. No.","start_word":1206,"end_word":1217,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.19355598}]},{"text":"So you're connected to the Wi Fi now. Right? Yeah. I'm connected to the Wi Fi. Okay. Open up your Chrome Yeah. Yeah. About that. and do the same as before. What is it again?","start_word":1319,"end_word":1353,"intents":[{"intent":"Request help","confidence_score":0.002347634}]},{"text":"Asus router account.","start_word":1629,"end_word":1631,"intents":[{"intent":"Fix Asus router account","confidence_score":0.0055147517}]},{"text":"They've already sent me this file, though. Oh, hang on.","start_word":1904,"end_word":1913,"intents":[{"intent":"Send files","confidence_score":0.0060050148}]},{"text":"So when you click on check, what comes up? one second.","start_word":1993,"end_word":2003,"intents":[{"intent":"Check login","confidence_score":0.008497036}]},{"text":"I'm gonna send you some new details. Hang on a sec.","start_word":2084,"end_word":2094,"intents":[{"intent":"Send new details","confidence_score":0.04963354}]},{"text":"I think I gotta wait for, like, five minutes because it's asking me to like, we've entered it, like, five times, so I'm gonna wait for five minutes. Use these credentials I've just sent you Yep. Let me have a look. now. Yep. I'm just gonna wait for it's three minutes thirty seconds, and then I'll just try that one again. Alright.","start_word":2096,"end_word":2157,"intents":[{"intent":"Test configuration","confidence_score":0.00015693976}]},{"text":"Use these credentials I've just sent you Yep.","start_word":2124,"end_word":2131,"intents":[{"intent":"Use credentials","confidence_score":0.1099017}]},{"text":"Let me have a look. now. Yep.","start_word":2132,"end_word":2138,"intents":[{"intent":"Have a look","confidence_score":0.10257671}]}]},"sentiments":{"segments":[{"text":"Afternoon. AT and T tech support. Yeah. Hello. Hi. My name is Amal, and I've been using Airtel as the Internet service provider. Yep. There was an issue, I believe, with the Geo IP location. And based Yep. on that, I got instructions to reset the router.","start_word":0,"end_word":46,"sentiment":"neutral","sentiment_score":-0.03342650085687637},{"text":"So after that, I have reset the router, but I'm not getting any Internet connection.","start_word":47,"end_word":61,"sentiment":"negative","sentiment_score":-0.3338138461112976},{"text":"Oh, you did you press the reset button? Yes. I did. No. You're supposed to just unplug it for twenty minutes. Okay. Hang on a sec. Yeah. You just deleted all the credentials inside the router. That look. That's not a problem. We'll get that fixed up for you now. Mhmm. Okay. Let's have a look. Search. How do you spell your first name? It's a m a l. Oh, I'm not. Okay. Yeah. Okay. It's I'm out 10:10 on. Yeah? Yeah. I'm all London. Yeah. Are you still connected to the Wi Fi? Yeah. I am connected to the Wi Fi, but I'm not getting any Internet connection. Yeah. Because you deleted the the credentials. Now that's okay. So you have so can you double check that you're connected to the Wi Fi now? Yeah. Let me just have a look quickly. Because when you reset it, the Wi Fi name would have changed, and you'd have to log back in again. K. One second. Checking right now. Yep. I'm connected to the Wi Fi. Okay. What Wi Fi is it? Do you know? It's called it's OCOM eight a nine two five g. Now it's and on the on the back of it, you Mhmm. would have you'd I think it sounds like it's a TP Link. Turn the router upside down. You'll have a sticker there, and it'll tell you what what brand it is. One second. I'll probably get you to send a photo of that if you don't mind. It's Asus.","start_word":62,"end_word":317,"sentiment":"neutral","sentiment_score":-0.014814614900387824},{"text":"Yeah. I can send you the picture really quickly.","start_word":318,"end_word":326,"sentiment":"positive","sentiment_score":0.434752881526947},{"text":"Yeah. Send me a picture to this number. 04 Yep. z Just one sec. yeah. Yep. One second. Yeah. What's the number? 0403763744. Zero four zero three seven six three 744. Need Yep.","start_word":327,"end_word":359,"sentiment":"neutral","sentiment_score":0.07587019354104996},{"text":"to send me a photo of that sticker, that'd be great.","start_word":360,"end_word":370,"sentiment":"positive","sentiment_score":0.43422138690948486},{"text":"Yep. Yeah. I've just sent you a picture. Okay. And it's giving me a second. Okay. Okay. Here it comes. Alright. So you need to go to the URL of the Chrome. You got a laptop or you're using your phone? I can use my laptop. I can get that. Yeah. One sec.","start_word":371,"end_word":423,"sentiment":"neutral","sentiment_score":0.11341460049152374},{"text":"It might be better because the laptop will give you a better navigate. It's a lot easier to navigate with a laptop.","start_word":424,"end_word":445,"sentiment":"positive","sentiment_score":0.39486628770828247},{"text":"Yep. Yep. Just one second. I'll just get my laptop. Yep. And then I just have to go to the URL for the router login? Yeah. Okay. Cool. Let me just do that quickly. It says that the server can't be found for some reason. The server can be found. Did you go to the URL of to the URL of what what are you using? Are you using Chrome or Yeah. I'm using Chrome. okay. So if you go to the URL, you need to place in. So that's what I'm saying. Double check to make sure you're connected to the Wi Fi with the laptop. Yep. Just one Because second if you on were the existing. to reset it, it'll be a different Wi Fi name. It'll be Asus underscore 92 or something like that. Let me just have a look. It's like, the name of the Wi Fi is still the same. Yeah. I can I've got something. One second. Yeah. Yeah. The the password is on the sticker. Yeah.","start_word":446,"end_word":618,"sentiment":"neutral","sentiment_score":0.02042878232896328},{"text":"I think I've got the welcome to ASUS router.","start_word":619,"end_word":627,"sentiment":"positive","sentiment_score":0.4019151031970978},{"text":"I'm just gonna click to continue. Okay. You got that one. Okay. Yep. Yep. And then yeah. Okay. Let me know when you get to the triple POE settings, please. Yep. Just one second. I'm just gonna sign in. One Yep. sec. Amazon name admin.","start_word":628,"end_word":672,"sentiment":"neutral","sentiment_score":0.04543694853782654},{"text":"It's taking me back to the page where it says not secure. What's not secure?","start_word":673,"end_word":687,"sentiment":"negative","sentiment_score":-0.36627861857414246},{"text":"Like, it's just saying that your connection is not private and then Yeah. But you got no connection at the moment. Can you send me a photo of what you're looking at? uh-huh. Yeah. Sure. One Let's sec. see. Just send that. Just click on yes. Yep. And then it's just taking me back to the okay. I've launched. Yep. I'm gonna try sign in again. The not save option. One sec. Is this showing invalid username or password?","start_word":688,"end_word":766,"sentiment":"neutral","sentiment_score":-0.09161841124296188},{"text":"I know all that information because that's not one of their errors. So I can't really help you that much with all that stuff.","start_word":767,"end_word":790,"sentiment":"negative","sentiment_score":-0.41309064626693726},{"text":"But all the username and password, as far as I understand, is on that sticker, and and just Mhmm. being sent to me. It's got the Wi Fi connection, Asus underscore 92, and the password is D2DCBHashWNF. Yep. Oh god. Hold on one sec.","start_word":791,"end_word":834,"sentiment":"neutral","sentiment_score":-0.13857927918434143},{"text":"It's not letting me sign in. It's just showing invalid credentials.","start_word":835,"end_word":845,"sentiment":"negative","sentiment_score":-0.4161095023155213},{"text":"Well, that reset button that you pressed, how long did you press it for? For ten seconds. No. Okay. Alright. That's where the problem is. Can you press it again, but this time for thirty seconds? For thirty seconds. Okay. Cool. I'll do that one sec. So what it was is supposed if you read the instructions, it would have said to unplug the router for ten seconds. For thirty seconds, you said. Right? Yes, please. Okay. Just one sec. And the router has to remain on. Right? Sorry? And the router has to remain on. Right? Yeah. Correct. That was the one word. Yes. Yep. Done. You should see all the lights flash off and back on. Uh-huh. Yeah. Both the lights have just gone off. Okay. Alright. Yeah. Keep And the power keep holding light it has keep just holding gone it for off. a little bit longer. Sorry? Keep holding the keep pressing down for a little bit longer. Pressing the button for a bit longer? Yeah. Oh, you've already taken the button off. I already did take it off after Okay. thirty But seconds. the lights all the lights all flashed. Yeah? Yeah. But it's just the power light which is on right now. Rest everything is off. Okay. So wait for the all the other lights to come on and then connect to the Wi Fi again, please. Okay. Cool. What a day. How's the weather up there? The weather, it's really hot, but, yeah, it is fine. What about you? What about to you? I'm in Sydney, Castle Hill. Okay. Yeah. What about you? No. Well, no. It's been hot today too. Okay. Nice. Oh, by the way, I see the three lights are on now. One for the 2.4 g, one for five g, and one for the power button. Look at the WAN. I don't know. Let me just check. Could be another lock. The WAN light should be on. No. That's not on only. Oh, so the Wi Fi lights well, I'm just gonna try and connect to the Wi Fi. Yeah. It's connected to the Wi Fi, but the yeah. Again, there's no Internet, so I'm pretty sure there's an issue. No. There's no I know there's no Internet because you deleted the credentials. I've just sent them to you. So Mhmm. I need to log back into the router. Mhmm. Okay. Can Cool. you are you able to put a Ethernet cable from your router to your from the router to your laptop? No. There's no cable that I can use from the router to the laptop. Okay. That's alright. Yes. I've got a Mac, so not sure No. about That's that's where the problem is. The bloody Max, it has this. yeah. Sorry about that. Alright. So you need to okay. So you're connected to the Wi Fi now. Right? Yeah. I'm connected to the Wi Fi. Okay. Open up your Chrome Yeah. Yeah. About that. and do the same as before. What is it again? Let me just have a look on the sticker that says on the sticker. In the URL, you gotta put in there. Where is it? Yeah. Asusrouter,1word,.com. One sec. Asus What was that again? Sorry. it's on the speaker. Asusrouter.com. Masseuserouter.com. Yep. And then use the credentials that you have shared. Right? Yep. Are you gonna find the two three Cool. settings. Yeah. Let me just do that. I want to do that. Just Yep. Oh, it's saying invalid username or password.","start_word":846,"end_word":1435,"sentiment":"neutral","sentiment_score":-0.027988398267682325},{"text":"That's the big invalid username and password.","start_word":1436,"end_word":1442,"sentiment":"negative","sentiment_score":-0.3515947461128235},{"text":"What's that for? The Wi Fi? One Are second. you putting a hang on. Now you don't put what I've given you for that. You need that's for the your triple POE settings for your interface. So the user admin password you need to log in to the router is in on the sticker, which say Admin, Mhmm. and Yeah. then the password is R4CAt it's on the sticker. Yeah. I've tried that as well before. Let me try that again. Yeah. It's just saying invalid username or password with that as well. Can you send me a photo, please? Yeah. Sure. Because that is the username and password for this router. It's nothing else. Small admin for username and the password just underneath it. But it's case Hello? sensitive, so you make sure if it is a capital letter, whatever, it's gonna be the same. Yep. Hard force. See, shift. How do I yep. Yep. Yeah. One second. And then I'm just gonna send you a picture. Alright. Got it. Let's have a look. Sign in RTAX 52. Sign in with your Asus router account. Asus router account. Do you have an account with Asus? No. I'm not sure about that. No. So that's it saying a router account.","start_word":1443,"end_word":1652,"sentiment":"neutral","sentiment_score":-0.050869797303208286},{"text":"Invalid username and password.","start_word":1653,"end_word":1656,"sentiment":"negative","sentiment_score":-0.360708087682724},{"text":"And you put in the password that's on the sticker. Right? Yeah. Yeah. Yeah. The exact same thing that's on the sticker. The R4CAtA69GA Yes. 7. Yeah. Yeah. Yeah. That's what I put in. That one? That's weird. Well, it's D. The the code is not right. You got FXCA CXA is supposed to be FXCXD. I'm gonna try I'm trying it with another code, which is VXMPB. I'm just gonna try that again. Yeah.","start_word":1657,"end_word":1731,"sentiment":"neutral","sentiment_score":-0.13531102240085602},{"text":"Now it's just saying invalid username or password. Don't know what else.","start_word":1732,"end_word":1743,"sentiment":"negative","sentiment_score":-0.3617277145385742},{"text":"I've done how to fix one. I've done how to fix this one, mate. So it shouldn't be saying that because you've you've reset it to factory default. Mhmm. Do you reckon I should contact the Asus team? No. No. No.","start_word":1744,"end_word":1784,"sentiment":"neutral","sentiment_score":-0.189761683344841},{"text":"No. No. No. I'm not able to help you.","start_word":1785,"end_word":1793,"sentiment":"negative","sentiment_score":-0.4029815196990967},{"text":"Okay. I've been up a new tab and put in a Azure's router dot com, and I just wanna see what page comes up. Yep. One second. Just send me a photo, please. Ssrouter.com. And give me a photo of the whole screen, not just a bit not some of it, the whole lot. I need to see the whole lot. Yep.","start_word":1794,"end_word":1855,"sentiment":"neutral","sentiment_score":-0.020926371216773987},{"text":"And this could be an issue with your laptop.","start_word":1856,"end_word":1864,"sentiment":"negative","sentiment_score":-0.3545112609863281},{"text":"One sec. Yeah.","start_word":1865,"end_word":1867,"sentiment":"neutral","sentiment_score":-0.002820053836330771},{"text":"Because, unfortunately, Apple are very good for these type of these type of things.","start_word":1868,"end_word":1881,"sentiment":"negative","sentiment_score":-0.41540640592575073},{"text":"And that's Chrome you're using. Right? Yeah. Yeah. Yeah. I'm using Chrome. Yep. This is what comes up when I put ssrouter.com. They've already sent me this file, though. Oh, hang on. Triple p authentication failure. Intellect triple p account four. Oh. Oh, so it's you've gotta put it in that case, you have to put in what I've given you. Okay. Yeah. I've just clicked on that. Yeah. And That then That's that's the explanation. It's asking for the triple triple p authentication failure. Cool. And then it's just taking me to the sign in page with sign in with your Asus router account. Yeah. Well, So that'll be okay. So when you click on check, what comes up? one second. There you go. PPPOfFART blah blah blah. We suggest you incorrect triple p account or password. Please check. You click on Yep. So when I click on check. check, it takes me to sign in with your Asus router account. Okay. Well, use that information I gave you, please. Okay. Cool. Let me do that. And that's what seems to be saying. Yep. No.","start_word":1882,"end_word":2067,"sentiment":"neutral","sentiment_score":-0.012668874114751816},{"text":"It's not letting me.","start_word":2068,"end_word":2071,"sentiment":"negative","sentiment_score":-0.3766964077949524},{"text":"It's saying in connect username, password, and then Okay.","start_word":2072,"end_word":2080,"sentiment":"neutral","sentiment_score":-0.2411452084779739},{"text":"it's not working.","start_word":2081,"end_word":2083,"sentiment":"negative","sentiment_score":-0.41728731989860535},{"text":"I'm gonna send you some new details. Hang on a sec. Yep. I think I gotta wait for, like, five minutes because it's asking me to like, we've entered it, like, five times, so I'm gonna wait for five minutes. Use these credentials I've just sent you Yep. Let me have a look. now. Yep. I'm just gonna wait for it's three minutes thirty seconds, and then I'll just try that one again. Alright. You do that. I'll hang up, and I'll give you a call in about five. Yeah. Yeah. Yeah. Sure.","start_word":2084,"end_word":2176,"sentiment":"neutral","sentiment_score":-0.04766065098585621},{"text":"Sounds I'll call good.","start_word":2177,"end_word":2180,"sentiment":"positive","sentiment_score":0.3381058871746063},{"text":"you on the with the mobile number. Alright? Sure. Sure. Sure. Sure. Yeah. Sure.","start_word":2181,"end_word":2194,"sentiment":"neutral","sentiment_score":0.16052405536174774},{"text":"Sounds good. Thank you.","start_word":2195,"end_word":2198,"sentiment":"positive","sentiment_score":0.7371515035629272}],"average":{"sentiment":"neutral","sentiment_score":-0.03682761658230219}}}}