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If you record your name and reason for calling, I'll see if this person is available. Thanks, Taryn. Please stay on the line. Hello? Yes. Hi. You you your voice sorry. Sorry to sorry to cut you over. Your voice is breaking badly. I I can hardly understand what you're saying. It's no. No. It's the same. It's just it's like mechanical voice. I'm sorry. I I can hardly understand. Hello? Hello? Keep talking. Yes. Keep talking. It's I'm sorry. It's the same. I I I get a cybersecurity company, but then there there are missing bits and pieces in the middle. So yeah. I yeah. No. No. You you try to do what? I I think I think the mic is too close to to your mouth, if I'm if I may say. Okay. 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The agent introduces themselves and their company, but the call is interrupted by technical difficulties causing the agent to have difficulty hearing the customer. The agent apologizes for the inconvenience and suggests the customer try calling back at a better connection."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Bella Karen.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.03233152627944946},{"text":"Thanks, Taryn.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.3566376864910126},{"text":"Please stay on the line. Hello? Yes. Hi. Good afternoon, Alex. Yes. Hi. Yeah. Good day to you, Alex. My name is Mary calling from Vigilance AI. We are a cybersecurity company that runs an AI powered MDR platform. We recently You called you you because our CTO your would voice love sorry.","start_word":24,"end_word":76,"sentiment":"neutral","sentiment_score":0.06908855587244034},{"text":"to Sorry to sorry to cut you over. Your voice is breaking badly. I I can hardly understand what you're saying.","start_word":77,"end_word":97,"sentiment":"negative","sentiment_score":-0.6248154044151306},{"text":"oh, how about this one? Can you hear me now, or It's can you no. understand me now?","start_word":98,"end_word":115,"sentiment":"neutral","sentiment_score":-0.1689615249633789},{"text":"No. It's the same. It's just it's like mechanical voice. I'm sorry. I I can hardly understand.","start_word":116,"end_word":132,"sentiment":"negative","sentiment_score":-0.41935932636260986},{"text":"Hello? Hello? Yes. Hello? How about this one? Keep Hello? talking. Yes. Keep Yes. Like what I said, we are calling from Vigilance AI. We are a cybersecurity company. talking. It's I'm sorry. That It's the same. I I see. I I get a cybersecurity company, but then there there are missing bits and pieces Yeah. in the middle. So I'm sorry. yeah. I'll I just try yeah. sorry for any inconvenience. No. Maybe No. I'll just try You you try to do what? oh, sorry. Like what I've said, we are a cybersecurity company. So we run an AI powered platform.","start_word":133,"end_word":234,"sentiment":"neutral","sentiment_score":-0.08608817309141159},{"text":"I I think I think the mic is too close to to your mouth, if I I'm if I may say.","start_word":235,"end_word":255,"sentiment":"negative","sentiment_score":-0.38411909341812134},{"text":"Okay. maybe I'll just write your ring back again for better connection. Okay. Alright. Sorry sorry for any inconvenience.","start_word":256,"end_word":274,"sentiment":"neutral","sentiment_score":-0.12851494550704956}],"average":{"sentiment":"neutral","sentiment_score":-0.1324517844927193}}}}