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there. Julian from the messaging service. How are you? Oh, and I've got Jody on the line. She's inquiring about a delivery notification she received for online products, but she hasn't ordered anything.\n\nHer name is Jody. She got an incorrect notification for a delivery from all the live products, but she hasn't ordered anything. No. She's wanting to see if it's sent by mistake, maybe. No.\n\nI just want to check to see if there's a mistake or yep. Done. Hi. I just received an Australia Post notification that there's delivery from Olin, and we haven't ordered, well, not that I know of, anything. So I just wanted to before you take the time to send it, and I don't know if it's something that's been put in incorrectly.\n\nI'm not I'm just a general person of the public. I'm not calling from the company. I've received notification that the parcel that's being sent to me by Olin Lighting. I've received notification from Australia Post that a parcel is being sent. Okay.\n\nYou obviously fine. Pardon? Pardon? Yeah. I know.\n\nIt's for Olin Larting. Don't worry about it. Turns up, and it's not for us. Bad luck.","paragraphs":[{"sentences":[{"text":"Hi there.","start":1.92,"end":2.48,"sentiment":"neutral","sentiment_score":0.1287098564207554},{"text":"Julian from the messaging service.","start":2.48,"end":3.84,"sentiment":"neutral","sentiment_score":0.17714340686798097},{"text":"How are you?","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.2142371584971746},{"text":"Oh, and I've got Jody on the line.","start":6.8799996,"end":8.72,"sentiment":"neutral","sentiment_score":0.011844495835248381},{"text":"She's inquiring about a delivery notification she received for online products, but she hasn't ordered anything.","start":8.72,"end":15.985001,"sentiment":"neutral","sentiment_score":-0.1007911084452644}],"sentiment":"neutral","sentiment_score":0.007880778065608704,"num_words":34,"start":1.92,"end":15.985001},{"sentences":[{"text":"Her name is Jody.","start":19.485,"end":20.705,"sentiment":"neutral","sentiment_score":-0.13218325935304165},{"text":"She got an incorrect notification for a delivery from all the live products, but she hasn't ordered anything.","start":21.325,"end":27.07,"sentiment":"negative","sentiment_score":-0.3579299483034346},{"text":"No.","start":32.17,"end":32.67,"sentiment":"neutral","sentiment_score":-0.2236247956752777},{"text":"She's wanting to see if it's sent by mistake, maybe.","start":33.05,"end":35.39,"sentiment":"neutral","sentiment_score":-0.21178513616323472},{"text":"No.","start":41.605,"end":41.684998,"sentiment":"neutral","sentiment_score":-0.22782231867313385}],"sentiment":"neutral","sentiment_score":-0.2806108994957279,"num_words":34,"start":19.485,"end":41.684998},{"sentences":[{"text":"I just want to check to see if there's a mistake or yep.","start":41.684998,"end":47.864998,"sentiment":"neutral","sentiment_score":-0.1712998105929448},{"text":"Done.","start":47.925,"end":48.425,"sentiment":"neutral","sentiment_score":0.03275476396083832},{"text":"Hi.","start":55.11,"end":55.61,"sentiment":"neutral","sentiment_score":-0.024702370166778564},{"text":"I just received an Australia Post notification that there's delivery from Olin, and we haven't ordered, well, not that I know of, anything.","start":56.55,"end":66.39,"sentiment":"neutral","sentiment_score":-0.17073918198761734},{"text":"So I just wanted to before you take the time to send it, and I don't know if it's something that's been put in incorrectly.","start":66.39,"end":74.135,"sentiment":"neutral","sentiment_score":-0.2644913101196289}],"sentiment":"neutral","sentiment_score":-0.20250998543841497,"num_words":63,"start":41.684998,"end":74.135},{"sentences":[{"text":"I'm not I'm just a general person of the public.","start":83.119995,"end":85.52,"sentiment":"neutral","sentiment_score":-0.15165576338768005},{"text":"I'm not calling from the company.","start":85.52,"end":86.9,"sentiment":"neutral","sentiment_score":-0.16298875212669373},{"text":"I've received notification that the parcel that's being sent to me by Olin Lighting.","start":87.2,"end":92.42,"sentiment":"neutral","sentiment_score":-0.12492322602442332},{"text":"I've received notification from Australia Post that a parcel is being sent.","start":99.075,"end":104.055,"sentiment":"neutral","sentiment_score":-0.10907663715382417},{"text":"Okay.","start":108.354996,"end":108.854996,"sentiment":"neutral","sentiment_score":-0.014973195269703863}],"sentiment":"neutral","sentiment_score":-0.12947228260684845,"num_words":43,"start":83.119995,"end":108.854996},{"sentences":[{"text":"You obviously fine.","start":108.994995,"end":116.78,"sentiment":"neutral","sentiment_score":-0.0066193994134664536},{"text":"Pardon?","start":116.84,"end":117.34,"sentiment":"neutral","sentiment_score":-0.01977800950407982},{"text":"Pardon?","start":118.759995,"end":119.259995,"sentiment":"neutral","sentiment_score":-0.018432918936014175},{"text":"Yeah.","start":123.78887,"end":124.10887,"sentiment":"neutral","sentiment_score":-0.005772452801465988},{"text":"I know.","start":124.10887,"end":124.34887,"sentiment":"neutral","sentiment_score":-0.02088941354304552}],"sentiment":"neutral","sentiment_score":-0.013202550821006298,"num_words":8,"start":108.994995,"end":124.34887},{"sentences":[{"text":"It's for Olin Larting.","start":124.34887,"end":125.56887,"sentiment":"neutral","sentiment_score":-0.018264648038893938},{"text":"Don't worry about it.","start":127.948875,"end":129.08887,"sentiment":"neutral","sentiment_score":-0.040165867656469345},{"text":"Turns up, and it's not for us.","start":129.62888,"end":131.78888,"sentiment":"neutral","sentiment_score":-0.13560689560004643},{"text":"Bad luck.","start":131.78888,"end":132.52887,"sentiment":"neutral","sentiment_score":-0.19890324771404266}],"sentiment":"neutral","sentiment_score":-0.0929868722005802,"num_words":17,"start":124.34887,"end":132.52887}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi there. Julian from the messaging service. How are you?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: Oh, and I've got Jody on the line. She's inquiring about a delivery notification she received for online products,\n\nChannel 0: Yep.\n\nChannel 1: but she hasn't ordered anything.\n\nChannel 0: Sorry. Who? Come again?\n\nChannel 1: Her name is Jody. She got an incorrect notification for a delivery from all the live products, but she hasn't ordered anything.\n\nChannel 0: She didn't ordered anything.\n\nChannel 1: No. She's wanting to see if it's sent by mistake, maybe.\n\nChannel 0: So she wanna order something?\n\nChannel 1: No. I just want to check to see if there's a mistake or\n\nChannel 0: Can you please transfer the call to\n\nChannel 1: yep.\n\nChannel 0: him?\n\nChannel 1: Done.\n\nChannel 0: Thank you. Hello?\n\nChannel 1: Hi. I just received an Australia Post notification that there's delivery from Olin, and we haven't ordered, well, not that I know of, anything. So I just wanted to before you take the time to send it, and I don't know if it's something that's been put in incorrectly.\n\nChannel 0: You're from so where are you calling from?\n\nChannel 1: I'm not I'm just a general person of the public. I'm not calling from the company. I've received\n\nChannel 0: Mhmm.\n\nChannel 1: notification that the parcel that's being sent to me by Olin Lighting.\n\nChannel 0: You have received a parcel.\n\nChannel 1: I've received notification from Australia Post that a parcel is being sent.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: What's your\n\nChannel 1: You\n\nChannel 0: name,\n\nChannel 1: obviously\n\nChannel 0: miss? But you are calling to Tech Home Systems.\n\nChannel 1: fine. Pardon?\n\nChannel 0: Right? You\n\nChannel 1: Pardon?\n\nChannel 0: are calling to Tech Home Systems.\n\nChannel 1: Yeah. I know. It's for Olin Larting. Don't worry about it. Turns up, and it's not for us.\n\nBad luck.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.032500386238098145}],"sentiment":"neutral","sentiment_score":0.032500386238098145,"channel":0,"num_words":1,"start":0.96,"end":1.46},{"sentences":[{"text":"Hi there.","start":1.92,"end":2.48,"sentiment":"neutral","sentiment_score":0.1287098564207554},{"text":"Julian from the messaging service.","start":2.48,"end":3.84,"sentiment":"neutral","sentiment_score":0.17714340686798097},{"text":"How are you?","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.2142371584971746}],"sentiment":"neutral","sentiment_score":0.17858482226729394,"channel":1,"num_words":10,"start":1.92,"end":4.66},{"sentences":[{"text":"I'm good.","start":5.52,"end":6.08,"sentiment":"positive","sentiment_score":0.4733840823173523},{"text":"How are 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The representative asks for the customer's name and location, and the customer confirms that they received the notification and have not ordered anything. The representative then transfers the call to the customer's phone to discuss the issue."},"intents":{"segments":[{"text":"She's inquiring about a delivery notification she received for online products, Yep. but she hasn't ordered anything. Sorry.","start_word":24,"end_word":41,"intents":[{"intent":"Check delivery status","confidence_score":0.2036008}]},{"text":"No. I just want to check to see if there's a mistake or Can you please transfer the call to yep. him?","start_word":87,"end_word":108,"intents":[{"intent":"Transfer call","confidence_score":0.24561948}]}]},"sentiments":{"segments":[{"text":"Hello? Hi there. Julian from the messaging service. 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I just received an Australia Post notification that there's delivery from Olin, and we haven't ordered, well, not that I know of, anything. So I just wanted to before you take the time to send it, and I don't know if it's something that's been put in incorrectly. You're from so where are you calling from? I'm not I'm just a general person of the public. I'm not calling from the company. I've received Mhmm. notification that the parcel that's being sent to me by Olin Lighting. You have received a parcel. I've received notification from Australia Post that a parcel is being sent. Okay. Okay. What's your You name, obviously miss? But you are calling to Tech Home Systems. fine. Pardon? Right? You Pardon? are calling to Tech Home Systems. Yeah. I know. It's for Olin Larting. Don't worry about it. Turns up, and it's not for us. 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