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Mohammed.","start":113.13,"end":113.95,"sentiment":"neutral","sentiment_score":0.13230380788445473},{"text":"It's Ross.","start":114.01,"end":115.07,"sentiment":"neutral","sentiment_score":0.16098298877477646},{"text":"How are you, ma'am?","start":115.37,"end":116.235,"sentiment":"neutral","sentiment_score":0.20189815387129784}],"sentiment":"neutral","sentiment_score":0.17427077610045671,"channel":0,"num_words":8,"start":113.13,"end":116.235},{"sentences":[{"text":"Good.","start":117.810005,"end":118.310005,"sentiment":"positive","sentiment_score":0.5332230925559998}],"sentiment":"positive","sentiment_score":0.5332230925559998,"channel":1,"num_words":1,"start":117.810005,"end":118.310005},{"sentences":[{"text":"Great.","start":119.515,"end":120.015,"sentiment":"positive","sentiment_score":0.622065544128418},{"text":"Mohammed, actually, just getting back to you regarding your inquiry for a product.","start":120.235,"end":124.255,"sentiment":"neutral","sentiment_score":0.28526735535034764},{"text":"You made it in morning.","start":126.155,"end":127.195,"sentiment":"neutral","sentiment_score":0.1154753178358078},{"text":"Right?","start":127.195,"end":127.695,"sentiment":"neutral","sentiment_score":0.028356336057186127}],"sentiment":"neutral","sentiment_score":0.24681370444595813,"channel":0,"num_words":20,"start":119.515,"end":127.695},{"sentences":[{"text":"Where are you calling from?","start":129.69499,"end":130.995,"sentiment":"neutral","sentiment_score":-0.01815694309771061}],"sentiment":"neutral","sentiment_score":-0.01815694309771061,"channel":1,"num_words":5,"start":129.69499,"end":130.995},{"sentences":[{"text":"From Tech Home Systems regarding the SQLSA a b a four.","start":131.71,"end":137.41,"sentiment":"neutral","sentiment_score":0.0043793335895646705}],"sentiment":"neutral","sentiment_score":0.0043793335895646705,"channel":0,"num_words":11,"start":131.71,"end":137.41},{"sentences":[{"text":"I can't remember.","start":139.58,"end":140.22,"sentiment":"neutral","sentiment_score":-0.05415033921599388},{"text":"The Fanjul handset?","start":140.22,"end":141.44,"sentiment":"neutral","sentiment_score":-0.0357757235566775},{"text":"Handpiece?","start":142.22,"end":142.72,"sentiment":"neutral","sentiment_score":-0.02125415951013565}],"sentiment":"neutral","sentiment_score":-0.04157604968973568,"channel":1,"num_words":7,"start":139.58,"end":142.72},{"sentences":[{"text":"You made an inquiry in morning, right, regarding a...","start":144.775,"end":148.615,"sentiment":"neutral","sentiment_score":-0.018172512555287942},{"text":"For a product?","start":148.615,"end":149.83499,"sentiment":"neutral","sentiment_score":-0.02261043464144071}],"sentiment":"neutral","sentiment_score":-0.019281993076826136,"channel":0,"num_words":12,"start":144.775,"end":149.83499},{"sentences":[{"text":"Yeah.","start":151.475,"end":151.715,"sentiment":"neutral","sentiment_score":-0.01010087877511978},{"text":"That's the Sanjul hand paste.","start":151.715,"end":154.535,"sentiment":"neutral","sentiment_score":-0.011159878969192506}],"sentiment":"neutral","sentiment_score":-0.010983378936847052,"channel":1,"num_words":6,"start":151.475,"end":154.535},{"sentences":[{"text":"Okay.","start":157.34294,"end":157.84294,"sentiment":"neutral","sentiment_score":0.016291160136461258},{"text":"So can I get the SKU, Mohammed?","start":158.22295,"end":160.32294,"sentiment":"neutral","sentiment_score":0.006497241822736604}],"sentiment":"neutral","sentiment_score":0.007721481611952186,"channel":0,"num_words":8,"start":157.34294,"end":160.32294}]},"summary":{"result":"success","short":"A representative from Tech Home Systems is trying to get in touch with Mohammed regarding his inquiry for a product, but has trouble reaching him. The representative asks for a moment to transfer the call and eventually speaks with Mohammed, who is confused about the inquiry."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello.. College. How can I help you? Hey. Afternoon. It's Ross with Tech Home. Actually, I was looking to have a chat with Mohammed. I'm sorry. Where about are you calling from? Calling from Tech Home Systems. I'm just getting back to Mohammed regarding his inquiry for Okay. a product. Okay. Can I get you to hold the line for one moment? Thank you. Yep. Hello? Yes. Yes. Yep. Sorry. One moment. If Mohammed is available, please just hold the line while I transfer your call. Thank Okay. Alright. you. Hello? Hello? Hello? Yes. Hi, Mohammed. It's Ross. How are you, ma'am?","start_word":0,"end_word":101,"sentiment":"neutral","sentiment_score":0.021731486544013023},{"text":"Good. Great.","start_word":102,"end_word":103,"sentiment":"positive","sentiment_score":0.5776443481445312},{"text":"Mohammed, actually, just getting back to you regarding your inquiry for a product. You made it in morning. Right? Where are you calling from? From Tech Home Systems regarding the SQLSA a b a four. I can't remember. The Fanjul handset? Handpiece? You made an inquiry in morning, right, regarding a... For a product? Yeah. That's the Sanjul hand paste. Okay. So can I get the SKU, Mohammed?","start_word":104,"end_word":171,"sentiment":"neutral","sentiment_score":0.04608405381441116}],"average":{"sentiment":"neutral","sentiment_score":0.03954541638549348}}}}