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And currently, we're having, like, a promo. If you opted for a lock in contract, twelve month or twenty four month contract, you will be eligible to get a free router. You just need to pay the Standard Postage Express, $30, or the $20 for regular one. And then along with that, you are getting a month free service and also a 15% discount for six months. And if I may ask, have you already visited our site? Because in that way, you would be able to see our options because we have oh, yeah. We yeah. We do have you have an option to do a no contract. However, there will be a connection fee for that $45, and our checkout process should be done through the site. Once we receive your activation order, our provisioning and technical team will go ahead and proceed in activating your service. Yes. Yes. Airtel Australia. Our website is airtel.net.au. And then go directly to the tab, Supa, and then you will be able to see those options for plans. Yes. And do you have your router? Because if you do have your router, as long as it's oh, okay. So mhmm. The reason why I asked yes. That's correct. When are you moving to your account, ma'am, if I may ask? Saturday. Oh, this Saturday. So it's good to do it right now. In that way, once you move in, everything will has been processed and it's ready. And, yes, as long as you do have the compatible router. And in case you have our actually, regularly, the the available from the premises, as per our experience, is it's the NTD box that's ready. However, for you to get connected to the activated Internet service, you still needs to get a router. Yeah. Oh, I'm so sorry. But, anyway, I I will also send you, like, the link directly. So if you're having an issue with the site yeah. Definitely. Let me just take note your email. Okay? One moment here. Just bear with me. May I have your email address? I'll shoot you an email after this call. Okay. H I okay. Okay. Outlook dot com. Thank you. So let me confirm. R romeo, a alpha, n Nancy, d David, a alpha. Miranda. And then dot marhi, m Mary, a alpha, r Romeo, h Henry, I India at outlook dot com. Okay. That's wonderful. Thank you, miss Randa. And from the option, the router standard delivery, $20, you will be getting it three to five days. And then for the express, $30, one to three days. So again, if you opted for a lock in, you will be getting the free router. However, of course, you have to fulfill the contract not to be charged for the value of the router. So if you're thinking you'll stay from the apartment within that period, better to get a contract. But if not, it's up to you as well. Okay? Thank you, Rhonda. I'll shoot you an email. Thank you so much. Have a good one. 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Good afternoon. This is Airtel accounts. How may I help you today? Oh, yes.\n\nOh, yeah. That's great to hear. So we do offer services under Supa Network. And currently, we're having, like, a promo. If you opted for a lock in contract, twelve month or twenty four month contract, you will be eligible to get a free router.\n\nYou just need to pay the Standard Postage Express, $30, or the $20 for regular one. And then along with that, you are getting a month free service and also a 15% discount for six months. And if I may ask, have you already visited our site? Because in that way, you would be able to see our options because we have oh, yeah. We yeah.\n\nWe do have you have an option to do a no contract. However, there will be a connection fee for that $45, and our checkout process should be done through the site. Once we receive your activation order, our provisioning and technical team will go ahead and proceed in activating your service. Yes. Yes.\n\nAirtel Australia. Our website is airtel.net.au. And then go directly to the tab, Supa, and then you will be able to see those options for plans. Yes. And do you have your router?\n\nBecause if you do have your router, as long as it's oh, okay. So mhmm. The reason why I asked yes. That's correct. When are you moving to your account, ma'am, if I may ask?\n\nSaturday. Oh, this Saturday. So it's good to do it right now. In that way, once you move in, everything will has been processed and it's ready. And, yes, as long as you do have the compatible router.\n\nAnd in case you have our actually, regularly, the the available from the premises, as per our experience, is it's the NTD box that's ready. However, for you to get connected to the activated Internet service, you still needs to get a router. Yeah. Oh, I'm so sorry. But, anyway, I I will also send you, like, the link directly.\n\nSo if you're having an issue with the site yeah. Definitely. Let me just take note your email. Okay? One moment here.\n\nJust bear with me. May I have your email address? I'll shoot you an email after this call. Okay. H I okay.\n\nOkay. Outlook dot com. Thank you. So let me confirm. R romeo, a alpha, n Nancy, d David, a alpha.\n\nMiranda. And then dot marhi, m Mary, a alpha, r Romeo, h Henry, I India at outlook dot com. Okay. That's wonderful. Thank you, miss Randa.\n\nAnd from the option, the router standard delivery, $20, you will be getting it three to five days. And then for the express, $30, one to three days. So again, if you opted for a lock in, you will be getting the free router. However, of course, you have to fulfill the contract not to be charged for the value of the router. So if you're thinking you'll stay from the apartment within that period, better to get a contract.\n\nBut if not, it's up to you as well. Okay? Thank you, Rhonda. I'll shoot you an email. Thank you so much.\n\nHave a good one. 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and proceed in activating your service.","start":89.92,"end":97.46,"sentiment":"neutral","sentiment_score":0.08181510474532842},{"text":"Yes.","start":99.455,"end":99.775,"sentiment":"neutral","sentiment_score":0.04573124274611473},{"text":"Yes.","start":99.775,"end":100.275,"sentiment":"neutral","sentiment_score":0.05385516211390495}],"sentiment":"neutral","sentiment_score":0.07251803411377801,"num_words":54,"start":76.565,"end":100.275},{"sentences":[{"text":"Airtel Australia.","start":100.335,"end":101.395,"sentiment":"neutral","sentiment_score":0.04822809435427189},{"text":"Our website is airtel.net.au.","start":101.775,"end":106.255,"sentiment":"neutral","sentiment_score":0.04336504886547724},{"text":"And then go directly to the tab, Supa, and then you will be able to see those options for plans.","start":106.255,"end":115.64,"sentiment":"neutral","sentiment_score":0.062096772342920305},{"text":"Yes.","start":120.34,"end":120.74,"sentiment":"neutral","sentiment_score":0.08267470449209213},{"text":"And do you have your router?","start":120.74,"end":123.299995,"sentiment":"neutral","sentiment_score":0.045416378416121006}],"sentiment":"neutral","sentiment_score":0.05698936741100624,"num_words":33,"start":100.335,"end":123.299995},{"sentences":[{"text":"Because if you do have your router, as long as it's oh, okay.","start":123.299995,"end":129.055,"sentiment":"neutral","sentiment_score":0.025900900435562316},{"text":"So mhmm.","start":129.595,"end":132.095,"sentiment":"neutral","sentiment_score":-0.01576836104504764},{"text":"The reason why I asked yes.","start":132.955,"end":136.47499,"sentiment":"neutral","sentiment_score":0.012852710050841173},{"text":"That's correct.","start":136.47499,"end":137.11499,"sentiment":"neutral","sentiment_score":0.14144764095544815},{"text":"When are you moving to your account, ma'am, if I may ask?","start":137.11499,"end":139.83,"sentiment":"neutral","sentiment_score":0.08029817696660757}],"sentiment":"neutral","sentiment_score":0.0465361328396414,"num_words":35,"start":123.299995,"end":139.83},{"sentences":[{"text":"Saturday.","start":141.03,"end":141.53,"sentiment":"neutral","sentiment_score":0.027171455323696136},{"text":"Oh, this Saturday.","start":143.03,"end":144.09,"sentiment":"neutral","sentiment_score":0.12432186305522919},{"text":"So it's good to do it right now.","start":144.15,"end":147.19,"sentiment":"positive","sentiment_score":0.5161121338605881},{"text":"In that way, once you move in, everything will has been processed and it's ready.","start":147.19,"end":153.21,"sentiment":"positive","sentiment_score":0.402297697464625},{"text":"And, yes, as long as you do have the compatible router.","start":153.27,"end":157.265,"sentiment":"neutral","sentiment_score":0.17324614524841309}],"sentiment":"neutral","sentiment_score":0.32813703092305285,"num_words":38,"start":141.03,"end":157.265},{"sentences":[{"text":"And in case you have our actually, regularly, the the available from the premises, as per our experience, is it's the NTD box that's ready.","start":157.325,"end":174.5,"sentiment":"neutral","sentiment_score":0.02835093781352043},{"text":"However, for you to get connected to the activated Internet service, you still needs to get a router.","start":174.88,"end":182.1,"sentiment":"neutral","sentiment_score":-0.05710704904049635},{"text":"Yeah.","start":184.14499,"end":184.64499,"sentiment":"neutral","sentiment_score":-0.06074311211705208},{"text":"Oh, I'm so sorry.","start":191.105,"end":192.06499,"sentiment":"neutral","sentiment_score":-0.1737932190299034},{"text":"But, anyway, I I will also send you, like, the link directly.","start":192.06499,"end":195.92499,"sentiment":"neutral","sentiment_score":-0.019068217525879543}],"sentiment":"neutral","sentiment_score":-0.02173146726563573,"num_words":60,"start":157.325,"end":195.92499},{"sentences":[{"text":"So if you're having an issue with the site yeah.","start":196.47,"end":199.03,"sentiment":"neutral","sentiment_score":0.015615523047745227},{"text":"Definitely.","start":199.03,"end":199.53,"sentiment":"positive","sentiment_score":0.33891189098358154},{"text":"Let me just take note your email.","start":200.55,"end":202.87,"sentiment":"neutral","sentiment_score":0.07535086359296526},{"text":"Okay?","start":202.87,"end":203.19,"sentiment":"neutral","sentiment_score":0.0313471257686615},{"text":"One moment here.","start":203.19,"end":204.33,"sentiment":"neutral","sentiment_score":0.02416271964708964}],"sentiment":"neutral","sentiment_score":0.051198111423714596,"num_words":22,"start":196.47,"end":204.33},{"sentences":[{"text":"Just bear with me.","start":205.99,"end":207.29001,"sentiment":"neutral","sentiment_score":0.023368940223008394},{"text":"May I have your email address?","start":207.83,"end":209.11,"sentiment":"neutral","sentiment_score":0.014998558908700943},{"text":"I'll shoot you an email after this call.","start":209.11,"end":211.13,"sentiment":"neutral","sentiment_score":0.010792200861033052},{"text":"Okay.","start":216.145,"end":216.645,"sentiment":"neutral","sentiment_score":0.015477456152439116},{"text":"H I okay.","start":220.705,"end":222.72499,"sentiment":"neutral","sentiment_score":0.010732706636190414}],"sentiment":"neutral","sentiment_score":0.014430922604250636,"num_words":22,"start":205.99,"end":222.72499},{"sentences":[{"text":"Okay.","start":225.90001,"end":226.40001,"sentiment":"neutral","sentiment_score":0.01638665422797203},{"text":"Outlook dot com.","start":226.46,"end":228.22,"sentiment":"neutral","sentiment_score":0.01818350205818812},{"text":"Thank you.","start":228.22,"end":228.62001,"sentiment":"neutral","sentiment_score":0.299795925617218},{"text":"So let me confirm.","start":228.62001,"end":229.76001,"sentiment":"neutral","sentiment_score":0.09876134246587753},{"text":"R romeo, a alpha, n Nancy, d David, a alpha.","start":230.62001,"end":234.88,"sentiment":"neutral","sentiment_score":0.03663010485470295}],"sentiment":"neutral","sentiment_score":0.0715937715023756,"num_words":20,"start":225.90001,"end":234.88},{"sentences":[{"text":"Miranda.","start":235.58,"end":236.08,"sentiment":"neutral","sentiment_score":0.02472734823822975},{"text":"And then dot marhi, m Mary, a alpha, r Romeo, h Henry, I India at outlook dot com.","start":238.06,"end":247.375,"sentiment":"neutral","sentiment_score":0.017349772724426456},{"text":"Okay.","start":248.795,"end":249.19499,"sentiment":"positive","sentiment_score":0.3820854425430298},{"text":"That's wonderful.","start":249.19499,"end":249.935,"sentiment":"positive","sentiment_score":0.7246001362800598},{"text":"Thank you, miss Randa.","start":250.23499,"end":251.515,"sentiment":"positive","sentiment_score":0.6238892525434494}],"sentiment":"neutral","sentiment_score":0.17937946086749434,"num_words":26,"start":235.58,"end":251.515},{"sentences":[{"text":"And from the option, the router standard delivery, $20, you will be getting it three to five days.","start":251.515,"end":259.5,"sentiment":"neutral","sentiment_score":0.13824757312734923},{"text":"And then for the express, $30, one to three days.","start":259.64,"end":263.66,"sentiment":"neutral","sentiment_score":0.07430366575717925},{"text":"So again, if you opted for a lock in, you will be getting the free router.","start":264.28,"end":269.585,"sentiment":"neutral","sentiment_score":0.12287468183785677},{"text":"However, of course, you have to fulfill the contract not to be charged for the value of the router.","start":269.645,"end":274.925,"sentiment":"neutral","sentiment_score":0.01772176748827884},{"text":"So if you're thinking you'll stay from the apartment within that period, better to get a contract.","start":274.925,"end":282.065,"sentiment":"neutral","sentiment_score":0.003372554694685866}],"sentiment":"neutral","sentiment_score":0.0698941861919593,"num_words":80,"start":251.515,"end":282.065},{"sentences":[{"text":"But if not, it's up to you as well.","start":282.67,"end":285.07,"sentiment":"neutral","sentiment_score":0.02108829923801952},{"text":"Okay?","start":285.07,"end":285.57,"sentiment":"neutral","sentiment_score":0.027837559580802917},{"text":"Thank you, Rhonda.","start":287.71002,"end":288.59,"sentiment":"neutral","sentiment_score":0.3050672113895416},{"text":"I'll shoot you an email.","start":288.59,"end":289.63,"sentiment":"neutral","sentiment_score":0.1419356122612953},{"text":"Thank you so much.","start":289.63,"end":290.43002,"sentiment":"positive","sentiment_score":0.5100937336683273}],"sentiment":"neutral","sentiment_score":0.17649485831233588,"num_words":22,"start":282.67,"end":290.43002},{"sentences":[{"text":"Have a good one.","start":290.43002,"end":291.49002,"sentiment":"positive","sentiment_score":0.41887324303388596},{"text":"Bye bye.","start":291.55002,"end":292.21002,"sentiment":"neutral","sentiment_score":0.11132151260972022}],"sentiment":"neutral","sentiment_score":0.31635599955916405,"num_words":6,"start":290.43002,"end":292.21002}]}}]},{"alternatives":[{"transcript":"Hi. I'm moving into a premises, and I believe that you guys are the host. Well, I just selected your company from the wholesaler, New Super Networks, and you were, like, the first retailer that popped up. So, yeah, I need to just get Internet sorted for my place. Mhmm. Mhmm. No. Yeah. But do you have do you have like, I don't want any lock in contracts. Do do you have anything that's flexible? Yeah. Yep. So a UHL? Airtel? Yep. So what's your oh, this okay. Yeah. No problem. So I need to sign up through online. No. It's because I'm not in the apartment. So should I do this once I move in? On Saturday. Saturday. Mhmm. Yes. Yep. Be ready to go. But is the router already in the premises, or do you ship it? Mhmm. Mhmm. Okay. Oh, and how long does that take to ship? Your website is just very slow. It's still loading. Yeah. Can you please do that? Yeah. Yeah. It's Randa, r a n d a, dot m e r h I, yeah, at outlook dot com. Yes. Mhmm. Yep. Thank you. Yep. Okay, Bob. No worries. Thank you. Thank you. Bye. No worries. You too. Bye. 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I'm moving into a premises, and I believe that you guys are the host. Well, I just selected your company from the wholesaler, New Super Networks, and you were, like, the first retailer that popped up. So, yeah, I need to just get Internet sorted for my place. Mhmm.\n\nMhmm. No. Yeah. But do you have do you have like, I don't want any lock in contracts. Do do you have anything that's flexible?\n\nYeah. Yep. So a UHL? Airtel? Yep.\n\nSo what's your oh, this okay. Yeah. No problem. So I need to sign up through online. No.\n\nIt's because I'm not in the apartment. So should I do this once I move in? On Saturday. Saturday. Mhmm.\n\nYes. Yep. Be ready to go. But is the router already in the premises, or do you ship it? Mhmm.\n\nMhmm. Okay. Oh, and how long does that take to ship? Your website is just very slow. It's still loading.\n\nYeah. Can you please do that? Yeah. Yeah. It's Randa, r a n d a, dot m e r h I, yeah, at outlook dot com.\n\nYes. Mhmm. Yep. Thank you. Yep.\n\nOkay, Bob. No worries. Thank you. Thank you. Bye.\n\nNo worries. You too. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.06894692033529282},{"text":"I'm moving into a premises, and I believe that you guys are the host.","start":6.08,"end":11.86,"sentiment":"neutral","sentiment_score":0.08627019982252802},{"text":"Well, I just selected your company from the wholesaler, New Super Networks, and you were, like, the first retailer that popped up.","start":12.095,"end":20.175,"sentiment":"neutral","sentiment_score":0.11874349821697582},{"text":"So, yeah, I need to just get Internet sorted for my 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I'm moving into a premises, and I believe that you guys are the host. Well, I just selected your company\n\nChannel 0: Oh,\n\nChannel 1: from the wholesaler, New Super Networks, and you were, like,\n\nChannel 0: yes.\n\nChannel 1: the first retailer that popped up. So, yeah, I need to just get Internet sorted for my place.\n\nChannel 0: Oh, yeah. That's great to hear. So we do offer services under Supa Network. And\n\nChannel 1: Mhmm.\n\nChannel 0: currently, we're having, like, a promo. If you opted for a lock in contract, twelve month or twenty four month contract, you will be eligible to get a free router. You just need to pay the Standard Postage Express, $30, or the\n\nChannel 1: Mhmm.\n\nChannel 0: $20 for regular one. And then along with that, you are getting a month free service and also a 15% discount for six months. And if I may ask, have you already visited our site? Because in that way,\n\nChannel 1: No.\n\nChannel 0: you would be able to see our options because\n\nChannel 1: Yeah. But do\n\nChannel 0: we\n\nChannel 1: you have\n\nChannel 0: have\n\nChannel 1: do you have like, I don't want any lock in contracts. Do do\n\nChannel 0: oh,\n\nChannel 1: you have\n\nChannel 0: yeah.\n\nChannel 1: anything that's\n\nChannel 0: We\n\nChannel 1: flexible?\n\nChannel 0: yeah. We do have you have an option to do a no contract. However,\n\nChannel 1: Yeah.\n\nChannel 0: there will be a connection fee for that $45,\n\nChannel 1: Yep.\n\nChannel 0: and our checkout process should be done through the site. Once we receive your activation order, our provisioning and technical team will go ahead and proceed in activating\n\nChannel 1: So\n\nChannel 0: your service.\n\nChannel 1: a UHL? Airtel?\n\nChannel 0: Yes. Yes. Airtel Australia. Our website is airtel.net.au. And then\n\nChannel 1: Yep.\n\nChannel 0: go directly to the tab, Supa, and then you will be able to see those\n\nChannel 1: So\n\nChannel 0: options\n\nChannel 1: what's\n\nChannel 0: for\n\nChannel 1: your\n\nChannel 0: plans.\n\nChannel 1: oh, this okay. Yeah. No problem. So I need to sign up through online.\n\nChannel 0: Yes. And do you have your router? Because if you do have your router, as long as it's oh,\n\nChannel 1: No.\n\nChannel 0: okay.\n\nChannel 1: It's because I'm not in\n\nChannel 0: So\n\nChannel 1: the apartment.\n\nChannel 0: mhmm.\n\nChannel 1: So should\n\nChannel 0: The\n\nChannel 1: I\n\nChannel 0: reason\n\nChannel 1: do this\n\nChannel 0: why\n\nChannel 1: once\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: asked\n\nChannel 1: move in?\n\nChannel 0: yes. That's correct. When are you moving to your account, ma'am, if I may\n\nChannel 1: On\n\nChannel 0: ask?\n\nChannel 1: Saturday.\n\nChannel 0: Saturday.\n\nChannel 1: Saturday. Mhmm.\n\nChannel 0: Oh, this Saturday. So it's\n\nChannel 1: Yes.\n\nChannel 0: good to do it right now. In that way, once you move in, everything will has been processed\n\nChannel 1: Yep. Be ready\n\nChannel 0: and it's\n\nChannel 1: to go.\n\nChannel 0: ready. And, yes, as long as you do have the compatible router. And in case\n\nChannel 1: But\n\nChannel 0: you\n\nChannel 1: is\n\nChannel 0: have\n\nChannel 1: the router\n\nChannel 0: our\n\nChannel 1: already in the premises, or\n\nChannel 0: actually,\n\nChannel 1: do you ship\n\nChannel 0: regularly,\n\nChannel 1: it?\n\nChannel 0: the the available from the premises, as per our\n\nChannel 1: Mhmm.\n\nChannel 0: experience, is it's the NTD box that's ready. However, for you to get connected to the activated Internet service, you still needs to get a router.\n\nChannel 1: Mhmm. Okay. Oh, and how\n\nChannel 0: Yeah.\n\nChannel 1: long does that take to ship? Your website is just very slow. It's still loading.\n\nChannel 0: Oh, I'm so sorry. But, anyway, I I will also send you, like, the link directly. So\n\nChannel 1: Yeah.\n\nChannel 0: if you're\n\nChannel 1: Can\n\nChannel 0: having\n\nChannel 1: you please\n\nChannel 0: an\n\nChannel 1: do\n\nChannel 0: issue\n\nChannel 1: that?\n\nChannel 0: with the site yeah. Definitely. Let me just take note your email. Okay? One moment here.\n\nJust bear with me. May I have your email address? I'll shoot you an email after this\n\nChannel 1: Yeah.\n\nChannel 0: call.\n\nChannel 1: Yeah. It's Randa, r a n d a, dot\n\nChannel 0: Okay.\n\nChannel 1: m e r h I,\n\nChannel 0: H I okay.\n\nChannel 1: yeah, at outlook dot com.\n\nChannel 0: Okay. Outlook dot com. Thank you. So let me confirm. R romeo, a alpha, n Nancy, d David, a alpha.\n\nMiranda. And then dot marhi, m Mary,\n\nChannel 1: Yes.\n\nChannel 0: a alpha, r Romeo, h Henry, I India at\n\nChannel 1: Mhmm.\n\nChannel 0: outlook dot com.\n\nChannel 1: Yep.\n\nChannel 0: Okay. That's wonderful. Thank you, miss Randa. And\n\nChannel 1: Thank you.\n\nChannel 0: from the option, the router standard delivery, $20, you will be getting it three to five days. And then for the express, $30, one to three days. So again, if you opted for a lock in, you will be getting the free router. However, of course, you have to fulfill the contract not to be charged for the value of the router. So if you're thinking you'll stay from the apartment within that period, better to get a contract.\n\nBut\n\nChannel 1: Yep.\n\nChannel 0: if not, it's up to you as well. Okay?\n\nChannel 1: Okay, Bob. No worries. Thank you.\n\nChannel 0: Thank you, Rhonda. I'll shoot you an email.\n\nChannel 1: Thank\n\nChannel 0: Thank you\n\nChannel 1: you.\n\nChannel 0: so much. Have\n\nChannel 1: Bye.\n\nChannel 0: a good one.\n\nChannel 1: No worries. You\n\nChannel 0: Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.2408880740404129},{"text":"Good afternoon.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.40418513119220734},{"text":"This is Airtel accounts.","start":1.76,"end":3.04,"sentiment":"neutral","sentiment_score":0.3195643424987793},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.3433271795511246}],"sentiment":"positive","sentiment_score":0.3374983679789763,"channel":0,"num_words":13,"start":0.71999997,"end":4.34},{"sentences":[{"text":"Hi.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.06894692033529282},{"text":"I'm moving into a premises, and I believe that you guys are the host.","start":6.08,"end":11.86,"sentiment":"neutral","sentiment_score":0.08627019982252802},{"text":"Well, I just selected your 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customer is moving into a premises and the agent offers services under Supa Network and a promotion for a free router. The agent also explains the process for activating the service and sends the customer an email with a link to the website. The customer is informed that they will need to get a router and is advised to fill out a contract to avoid being charged."},"intents":{"segments":[{"text":"I'm moving into a premises, and I believe that you guys are the host. Well, I just selected your company Oh, from the wholesaler, New Super Networks, and you were, like, yes. the first retailer that popped up. So, yeah, I need to just get Internet sorted for my place. Oh, yeah.","start_word":14,"end_word":65,"intents":[{"intent":"Arrange internet service","confidence_score":0.001230468}]},{"text":"And do you have your router?","start_word":307,"end_word":312,"intents":[{"intent":"Verify router setup","confidence_score":0.000892418},{"intent":"Provide information about router availability","confidence_score":0.0019290189},{"intent":"Inquire about router availability","confidence_score":0.032195523}]},{"text":"Your website is just very slow. It's still loading.","start_word":482,"end_word":490,"intents":[{"intent":"Express concern about website speed","confidence_score":0.008968204}]},{"text":"May I have your email address?","start_word":539,"end_word":544,"intents":[{"intent":"Request email","confidence_score":0.047525164},{"intent":"Confirm email","confidence_score":0.5352739}]},{"text":"May I have your email address? I'll shoot you an email after this Yeah. call.","start_word":539,"end_word":553,"intents":[{"intent":"Provide email","confidence_score":0.028178}]},{"text":"That's wonderful. Thank you, miss Randa.","start_word":620,"end_word":625,"intents":[{"intent":"Express gratitude","confidence_score":0.094240904}]},{"text":"from the option, the router standard delivery, $20, you will be getting it three to five days. And then for the express, $30, one to three days.","start_word":629,"end_word":655,"intents":[{"intent":"Provide phone number","confidence_score":0.00025939397},{"intent":"Offer options","confidence_score":0.004208403}]},{"text":"so much. Have Bye. a good one. No worries. You Bye too. bye. Bye.","start_word":737,"end_word":750,"intents":[{"intent":"End conversation","confidence_score":0.1031997}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2408880740404129},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.39130938053131104},{"text":"This is Airtel accounts.","start_word":3,"end_word":6,"sentiment":"neutral","sentiment_score":0.3218368589878082},{"text":"How may I help you today?","start_word":7,"end_word":12,"sentiment":"positive","sentiment_score":0.33816394209861755},{"text":"Hi. I'm moving into a premises, and I believe that you guys are the host. Well, I just selected your company Oh, from the wholesaler, New Super Networks, and you were, like, yes. the first retailer that popped up. So, yeah, I need to just get Internet sorted for my place. Oh, yeah.","start_word":13,"end_word":65,"sentiment":"neutral","sentiment_score":0.11996474862098694},{"text":"That's great to hear.","start_word":66,"end_word":69,"sentiment":"positive","sentiment_score":0.73457932472229},{"text":"So we do offer services under Supa Network. And Mhmm. currently, we're having, like, a promo. If you opted for a lock in contract, twelve month or twenty four month contract, you will be eligible to get a free router. You just need to pay the Standard Postage Express, $30, or the Mhmm. $20 for regular one. And then along with that, you are getting a month free service and also a 15% discount for six months. And if I may ask, have you already visited our site? Because in that way, No. you would be able to see our options because Yeah. But do we you have have do you have like, I don't want any lock in contracts. Do do oh, you have yeah. anything that's We flexible? yeah. We do have you have an option to do a no contract. However, Yeah. there will be a connection fee for that $45, Yep. and our checkout process should be done through the site. Once we receive your activation order, our provisioning and technical team will go ahead and proceed in activating So your service. a UHL? Airtel? Yes. Yes. Airtel Australia. Our website is airtel. net.au. And then Yep. go directly to the tab, Supa, and then you will be able to see those So options what's for your plans. oh, this okay. Yeah. No problem. So I need to sign up through online. Yes. And do you have your router? Because if you do have your router, as long as it's oh, No. okay. It's because I'm not in So the apartment. mhmm. So should The I reason do this why once I I asked move in? yes. That's correct. When are you moving to your account, ma'am, if I may On ask? Saturday. Saturday. Saturday. Mhmm. Oh, this Saturday. So it's Yes.","start_word":70,"end_word":374,"sentiment":"neutral","sentiment_score":0.09140128109787332},{"text":"good to do it right now. In that way, once you move in, everything will has been processed Yep. Be ready and it's to go.","start_word":375,"end_word":399,"sentiment":"positive","sentiment_score":0.49989303946495056},{"text":"ready. And, yes, as long as you do have the compatible router. And in case But you is have the router our already in the premises, or actually, do you ship regularly, it? the the available from the premises, as per our Mhmm. experience, is it's the NTD box that's ready. However, for you to get connected to the activated Internet service, you still needs to get a router. Mhmm. Okay. Oh, and how Yeah. long does that take to ship?","start_word":400,"end_word":480,"sentiment":"neutral","sentiment_score":0.013369194231927397},{"text":"Your website is just very slow. It's still loading.","start_word":481,"end_word":489,"sentiment":"negative","sentiment_score":-0.6229400038719177},{"text":"Oh, I'm so sorry. But, anyway, I I will also send you, like, the link directly. So Yeah. if you're Can having you please an do issue that? with the site yeah.","start_word":490,"end_word":521,"sentiment":"neutral","sentiment_score":-0.04421703610569239},{"text":"Definitely.","start_word":522,"end_word":522,"sentiment":"positive","sentiment_score":0.33891189098358154},{"text":"Let me just take note your email. Okay? One moment here. Just bear with me. May I have your email address? I'll shoot you an email after this Yeah. call. Yeah. It's Randa, r a n d a, dot Okay. m e r h I, H I okay. yeah, at outlook dot com. Okay. Outlook dot com. Thank you. So let me confirm. R romeo, a alpha, n Nancy, d David, a alpha. Miranda. And then dot marhi, m Mary, Yes. a alpha, r Romeo, h Henry, I India at Mhmm. outlook dot com. Yep.","start_word":523,"end_word":617,"sentiment":"neutral","sentiment_score":0.03162841126322746},{"text":"Okay. That's wonderful. Thank you, miss Randa. And Thank you.","start_word":618,"end_word":627,"sentiment":"positive","sentiment_score":0.5805281400680542},{"text":"from the option, the router standard delivery, $20, you will be getting it three to five days. And then for the express, $30, one to three days. So again, if you opted for a lock in, you will be getting the free router. However, of course, you have to fulfill the contract not to be charged for the value of the router. So if you're thinking you'll stay from the apartment within that period, better to get a contract. But Yep. if not, it's up to you as well. Okay? Okay, Bob. No worries. Thank you. Thank you, Rhonda. I'll shoot you an email.","start_word":628,"end_word":731,"sentiment":"neutral","sentiment_score":0.07676329463720322},{"text":"Thank Thank you you. so much. Have Bye. a good one.","start_word":732,"end_word":742,"sentiment":"positive","sentiment_score":0.4401414096355438},{"text":"No worries. You Bye too. bye. Bye. 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