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Can I can I have you can I have your name first, please, so I know who I'm talking to? Okay. Aditi Rivanran? Oh, sorry. Okay. Hold on. Let me just pull out your account so that way I know that when you hook it up and it it'll tell me if you're online or not. Okay. So paste. Okay. So I just need to clarify. You have actually, you you were online and you it's now you're offline. So I just need the I just need your date of birth just to sort of I mean, you know, for security here. Okay. Beautiful. Alright. That's good. And your address is Unit 120149 Thurso. Right? Yeah. Thurso. Okay. So so so so this address yeah. So you should have a micro tick little white box in there somewhere. When you said keep putting details in, what details are we talking about? Not the address. Where you getting this information from? I you would've received the text. Right? And what did what did the text say? Come on. 10 out of 10. Otherwise, 20 push ups. And that's it. That's all you have to do. Yeah. Because the video that you get is a video basically giving you instructions for people that use their own modem or they've reset the modem, whatever, stuff like that. It's a video that's that's good. But if you receive the text, the text will have said you don't have to do nothing. Just plug and play. So did you press any reset button? Okay. So that's alright. That's good. So what yeah. Just plug it back in the way you had it before. Just, yeah, you just gotta plug it in to that Ethernet cable that's already there or one that you've got with you comes in the box. The other end in the WAN port of your router and power up, and that's it. Then you just look for the Wi Fi, which is Airtel 2.4 g or five g. The 2.4 g is for your if you have an alarm system inside the house or if you have certain TVs that don't accept the five g, you don't only do the 2.4 g and the five d's for all your other devices. Okay. You're online. Your service has just come online. So now what you do what how are you gonna are you gonna use the Wi Fi, or you're gonna use direct Ethernet cable to some of your devices, or how are you gonna connect to the Internet? Okay. So let's say you wanna connect your what device do you have? Apple or Android or okay. So under your Wi Fi, look for your Wi Fi, you'll see Airtel 2.4 g or Airtel five g. No. No. Can you see the five g? Okay. Connect to the five g, and the Wi Fi password, if you turn the router upside down, it'll be you'll see Wi Fi password or Wi Fi key there. And just put that in connect, and that's it. You're done. Oh, you're welcome. That you know, you still have to do 20 push ups. You know that. Are you alright? I hope you enjoy the service, and we got a twenty four hour whatever if you have any issues. And I just wanna just double check again. Your name was is sorry. Aditi. Aditi. Aditi. I've got you where okay. I've got you here. And I'll just let them know that you are online so then they can delete whatever they need to delete. That they know that your service is up and running. It's all good. Enjoy, and have a lovely evening. Enjoy the weekend. Yes. Dom. Dom as in short for Domenico, but Dom for my friends. So you can call me Dom, d o n. Alright. Thank you. Bye bye. 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need an AT and T tech support. Yep. Okay. So it's like a little white box. Okay.\n\nAnd it's got a cable coming out on the right hand side. Oh, there's no cable at all. An Ethernet cable. Can I can I have you can I have your name first, please, so I know who I'm talking to? Okay.\n\nAditi Rivanran? Oh, sorry. Okay. Hold on. Let me just pull out your account so that way I know that when you hook it up and it it'll tell me if you're online or not.\n\nOkay. So paste. Okay. So I just need to clarify. You have actually, you you were online and you it's now you're offline.\n\nSo I just need the I just need your date of birth just to sort of I mean, you know, for security here. Okay. Beautiful. Alright. That's good.\n\nAnd your address is Unit 120149 Thurso. Right? Yeah. Thurso. Okay.\n\nSo so so so this address yeah. So you should have a micro tick little white box in there somewhere. When you said keep putting details in, what details are we talking about? Not the address. Where you getting this information from?\n\nI you would've received the text. Right? And what did what did the text say? Come on. 10 out of 10.\n\nOtherwise, 20 push ups. And that's it. That's all you have to do. Yeah. Because the video that you get is a video basically giving you instructions for people that use their own modem or they've reset the modem, whatever, stuff like that.\n\nIt's a video that's that's good. But if you receive the text, the text will have said you don't have to do nothing. Just plug and play. So did you press any reset button? Okay.\n\nSo that's alright. That's good. So what yeah. Just plug it back in the way you had it before. Just, yeah, you just gotta plug it in to that Ethernet cable that's already there or one that you've got with you comes in the box.\n\nThe other end in the WAN port of your router and power up, and that's it. Then you just look for the Wi Fi, which is Airtel 2.4 g or five g. The 2.4 g is for your if you have an alarm system inside the house or if you have certain TVs that don't accept the five g, you don't only do the 2.4 g and the five d's for all your other devices. Okay. You're online.\n\nYour service has just come online. So now what you do what how are you gonna are you gonna use the Wi Fi, or you're gonna use direct Ethernet cable to some of your devices, or how are you gonna connect to the Internet? Okay. So let's say you wanna connect your what device do you have? Apple or Android or okay.\n\nSo under your Wi Fi, look for your Wi Fi, you'll see Airtel 2.4 g or Airtel five g. No. No. Can you see the five g? Okay.\n\nConnect to the five g, and the Wi Fi password, if you turn the router upside down, it'll be you'll see Wi Fi password or Wi Fi key there. And just put that in connect, and that's it. You're done. Oh, you're welcome. That you know, you still have to do 20 push ups.\n\nYou know that. Are you alright? I hope you enjoy the service, and we got a twenty four hour whatever if you have any issues. And I just wanna just double check again. Your name was is sorry.\n\nAditi. Aditi. Aditi. I've got you where okay. I've got you here.\n\nAnd I'll just let them know that you are online so then they can delete whatever they need to delete. That they know that your service is up and running. It's all good. Enjoy, and have a lovely evening. Enjoy the weekend.\n\nYes. Dom. Dom as in short for Domenico, but Dom for my friends. So you can call me Dom, d o n. Alright.\n\nThank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"I need an AT and T tech support.","start":0.0,"end":1.62,"sentiment":"neutral","sentiment_score":0.02243993803858757},{"text":"Yep.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.1264650523662567},{"text":"Okay.","start":24.425,"end":24.744999,"sentiment":"neutral","sentiment_score":-0.00039216503500938416},{"text":"So it's like a little white box.","start":24.744999,"end":26.445,"sentiment":"neutral","sentiment_score":-0.006193579041532108},{"text":"Okay.","start":27.72,"end":27.96,"sentiment":"neutral","sentiment_score":0.02991463616490364}],"sentiment":"neutral","sentiment_score":0.016230665250784822,"num_words":18,"start":0.0,"end":27.96},{"sentences":[{"text":"And it's got a cable coming out on the right hand side.","start":27.96,"end":30.46,"sentiment":"neutral","sentiment_score":0.01829686985972027},{"text":"Oh, there's no cable at all.","start":32.6,"end":34.2,"sentiment":"neutral","sentiment_score":-0.0061144158244132996},{"text":"An Ethernet cable.","start":34.2,"end":35.42,"sentiment":"neutral","sentiment_score":0.010469634706775347},{"text":"Can I can I have you can I have your name first, please, so I know who I'm talking to?","start":38.68,"end":44.675,"sentiment":"neutral","sentiment_score":0.011350986082106829},{"text":"Okay.","start":50.015,"end":50.515,"sentiment":"neutral","sentiment_score":0.03712224960327149}],"sentiment":"neutral","sentiment_score":0.011391114731807084,"num_words":42,"start":27.96,"end":50.515},{"sentences":[{"text":"Aditi Rivanran?","start":50.735,"end":51.954998,"sentiment":"neutral","sentiment_score":0.03512759134173393},{"text":"Oh, sorry.","start":54.03,"end":54.75,"sentiment":"neutral","sentiment_score":0.02347905095666647},{"text":"Okay.","start":54.75,"end":55.07,"sentiment":"neutral","sentiment_score":0.02848284132778645},{"text":"Hold on.","start":55.07,"end":55.39,"sentiment":"neutral","sentiment_score":0.014366425573825836},{"text":"Let me just pull out your account so that way I know that when you hook it up and it it'll tell me if you're online or not.","start":55.39,"end":64.909996,"sentiment":"neutral","sentiment_score":0.09998660391595747}],"sentiment":"neutral","sentiment_score":0.0849729681919728,"num_words":35,"start":50.735,"end":64.909996},{"sentences":[{"text":"Okay.","start":64.909996,"end":65.31,"sentiment":"neutral","sentiment_score":0.06424475461244583},{"text":"So paste.","start":65.31,"end":66.61,"sentiment":"neutral","sentiment_score":0.03983098827302456},{"text":"Okay.","start":68.545006,"end":68.625,"sentiment":"neutral","sentiment_score":0.035534925758838654},{"text":"So I just need to clarify.","start":68.625,"end":71.285,"sentiment":"neutral","sentiment_score":0.008824345345298449},{"text":"You have actually, you you were online and you it's now you're offline.","start":71.58501,"end":76.885,"sentiment":"neutral","sentiment_score":-0.016493848596627895}],"sentiment":"neutral","sentiment_score":0.000781204227520072,"num_words":23,"start":64.909996,"end":76.885},{"sentences":[{"text":"So I just need the I just need your date of birth just to sort of I mean, you know, for security here.","start":76.945,"end":82.92,"sentiment":"neutral","sentiment_score":-0.0030645592057186623},{"text":"Okay.","start":86.2,"end":86.6,"sentiment":"neutral","sentiment_score":0.1671547889709473},{"text":"Beautiful.","start":86.6,"end":87.08,"sentiment":"positive","sentiment_score":0.4233894348144531},{"text":"Alright.","start":87.08,"end":87.32,"sentiment":"neutral","sentiment_score":0.32205137610435486},{"text":"That's good.","start":87.32,"end":88.04,"sentiment":"positive","sentiment_score":0.3547324240207672}],"sentiment":"neutral","sentiment_score":0.05541341379284859,"num_words":28,"start":76.945,"end":88.04},{"sentences":[{"text":"And your address is Unit 120149 Thurso.","start":88.04,"end":91.96,"sentiment":"neutral","sentiment_score":0.06905538163014821},{"text":"Right?","start":91.96,"end":92.46,"sentiment":"neutral","sentiment_score":0.066749706864357},{"text":"Yeah.","start":94.28,"end":94.6,"sentiment":"neutral","sentiment_score":0.06718717515468597},{"text":"Thurso.","start":94.6,"end":95.0,"sentiment":"neutral","sentiment_score":0.050947126001119614},{"text":"Okay.","start":95.0,"end":95.5,"sentiment":"neutral","sentiment_score":0.0606820173561573}],"sentiment":"neutral","sentiment_score":0.06626851788975975,"num_words":11,"start":88.04,"end":95.5},{"sentences":[{"text":"So so so so this address yeah.","start":95.56,"end":102.115005,"sentiment":"neutral","sentiment_score":0.04366829459156309},{"text":"So you should have a micro tick little white box in there somewhere.","start":102.115005,"end":107.095,"sentiment":"neutral","sentiment_score":0.04418252222239971},{"text":"When you said keep putting details in, what details are we talking about?","start":123.34,"end":126.64,"sentiment":"neutral","sentiment_score":-0.08468214486940549},{"text":"Not the address.","start":140.40001,"end":141.2,"sentiment":"neutral","sentiment_score":-0.02785550057888031},{"text":"Where you getting this information from?","start":141.2,"end":142.98001,"sentiment":"neutral","sentiment_score":-0.020048893056809902}],"sentiment":"neutral","sentiment_score":-0.010111354579705568,"num_words":42,"start":95.56,"end":142.98001},{"sentences":[{"text":"I you would've received the text.","start":147.12001,"end":148.96,"sentiment":"neutral","sentiment_score":-0.004235379708309968},{"text":"Right?","start":148.96,"end":149.46,"sentiment":"neutral","sentiment_score":0.0015477510169148443},{"text":"And what did what did the text say?","start":151.2,"end":152.88,"sentiment":"neutral","sentiment_score":-0.015076445881277323},{"text":"Come on.","start":152.88,"end":153.28,"sentiment":"neutral","sentiment_score":-0.002424483187496662},{"text":"10 out of 10.","start":153.28,"end":154.16,"sentiment":"neutral","sentiment_score":0.01129447016865015}],"sentiment":"neutral","sentiment_score":-0.004959389523026489,"num_words":21,"start":147.12001,"end":154.16},{"sentences":[{"text":"Otherwise, 20 push ups.","start":154.16,"end":155.355,"sentiment":"neutral","sentiment_score":0.027522139018401504},{"text":"And that's it.","start":161.915,"end":163.055,"sentiment":"neutral","sentiment_score":0.1043746496240298},{"text":"That's all you have to do.","start":163.355,"end":164.39499,"sentiment":"neutral","sentiment_score":0.11627679566542308},{"text":"Yeah.","start":164.39499,"end":164.635,"sentiment":"neutral","sentiment_score":0.14758318662643433},{"text":"Because the video that you get is a video basically giving you instructions for people that use their own modem or they've reset the modem, whatever, stuff like that.","start":164.635,"end":176.46,"sentiment":"neutral","sentiment_score":0.18004682274727984}],"sentiment":"neutral","sentiment_score":0.15092591454036708,"num_words":43,"start":154.16,"end":176.46},{"sentences":[{"text":"It's a video that's that's good.","start":176.6,"end":178.12001,"sentiment":"positive","sentiment_score":0.4841972390810649},{"text":"But if you receive the text, the text will have said you don't have to do nothing.","start":178.12001,"end":181.40001,"sentiment":"neutral","sentiment_score":0.09014419904526542},{"text":"Just plug and play.","start":181.40001,"end":182.54001,"sentiment":"neutral","sentiment_score":0.13283020071685314},{"text":"So did you press any reset button?","start":183.40001,"end":185.42,"sentiment":"neutral","sentiment_score":-0.007239936717918941},{"text":"Okay.","start":187.72499,"end":188.045,"sentiment":"neutral","sentiment_score":0.028101060539484024}],"sentiment":"neutral","sentiment_score":0.14132506070392473,"num_words":35,"start":176.6,"end":188.045},{"sentences":[{"text":"So that's alright.","start":188.045,"end":188.92499,"sentiment":"neutral","sentiment_score":0.13463753958543143},{"text":"That's good.","start":188.92499,"end":189.58499,"sentiment":"positive","sentiment_score":0.39759497344493866},{"text":"So what yeah.","start":189.965,"end":193.72499,"sentiment":"neutral","sentiment_score":0.14505894978841147},{"text":"Just plug it back in the way you had it before.","start":193.72499,"end":195.985,"sentiment":"neutral","sentiment_score":0.11365971443327991},{"text":"Just, yeah, you just gotta plug it in to that Ethernet cable that's already there or one that you've got with you comes in the box.","start":199.8,"end":207.34,"sentiment":"neutral","sentiment_score":0.081512157447063}],"sentiment":"neutral","sentiment_score":0.11119671927558052,"num_words":45,"start":188.045,"end":207.34},{"sentences":[{"text":"The other end in the WAN port of your router and power up, and that's it.","start":207.48,"end":212.22,"sentiment":"neutral","sentiment_score":0.08043551072478294},{"text":"Then you just look for the Wi Fi, which is Airtel 2.4 g or five g.","start":213.255,"end":217.435,"sentiment":"neutral","sentiment_score":0.058419168926775455},{"text":"The 2.4 g is for your if you have an alarm system inside the house or if you have certain TVs that don't accept the five g, you don't only do the 2.4 g and the five d's for all your other devices.","start":217.895,"end":230.03,"sentiment":"neutral","sentiment_score":0.018512743633500365},{"text":"Okay.","start":236.57,"end":236.81,"sentiment":"neutral","sentiment_score":0.05788985267281532},{"text":"You're online.","start":236.81,"end":237.45,"sentiment":"neutral","sentiment_score":0.09460284933447838}],"sentiment":"neutral","sentiment_score":0.04185664617957977,"num_words":78,"start":207.48,"end":237.45},{"sentences":[{"text":"Your service has just come online.","start":237.45,"end":239.15,"sentiment":"neutral","sentiment_score":0.24294985582431158},{"text":"So now what you do what how are you gonna are you gonna use the Wi Fi, or you're gonna use direct Ethernet cable to some of your devices, or how are you gonna connect to the Internet?","start":240.365,"end":251.985,"sentiment":"neutral","sentiment_score":0.05792532145584885},{"text":"Okay.","start":254.28001,"end":254.6,"sentiment":"neutral","sentiment_score":0.024982724338769913},{"text":"So let's say you wanna connect your what device do you have?","start":254.6,"end":258.76,"sentiment":"neutral","sentiment_score":0.01826104094895224},{"text":"Apple or Android or okay.","start":258.76,"end":263.08002,"sentiment":"neutral","sentiment_score":0.014236782398074865}],"sentiment":"neutral","sentiment_score":0.06409936254814026,"num_words":62,"start":237.45,"end":263.08002},{"sentences":[{"text":"So under your Wi Fi, look for your Wi Fi, you'll see Airtel 2.4 g or Airtel five g.","start":263.08002,"end":268.7,"sentiment":"neutral","sentiment_score":0.01717275640878238},{"text":"No.","start":271.555,"end":271.635,"sentiment":"neutral","sentiment_score":-0.01087675243616104},{"text":"No.","start":271.635,"end":272.135,"sentiment":"neutral","sentiment_score":-0.01523922011256218},{"text":"Can you see the five g?","start":272.195,"end":273.735,"sentiment":"neutral","sentiment_score":-0.008056102630992731},{"text":"Okay.","start":276.195,"end":276.51498,"sentiment":"neutral","sentiment_score":0.034763697534799576}],"sentiment":"neutral","sentiment_score":0.010235481463106615,"num_words":28,"start":263.08002,"end":276.51498},{"sentences":[{"text":"Connect to the five g, and the Wi Fi password, if you turn the router upside down, it'll be you'll see Wi Fi password or Wi Fi key there.","start":276.51498,"end":286.57,"sentiment":"neutral","sentiment_score":0.03205771731405423},{"text":"And just put that in connect, and that's it.","start":289.66998,"end":291.43,"sentiment":"neutral","sentiment_score":0.05232388567593363},{"text":"You're done.","start":291.43,"end":292.16998,"sentiment":"neutral","sentiment_score":0.10865971818566322},{"text":"Oh, you're welcome.","start":293.99,"end":294.79,"sentiment":"neutral","sentiment_score":0.2433524876832962},{"text":"That you know, you still have to do 20 push ups.","start":294.79,"end":296.71,"sentiment":"neutral","sentiment_score":0.05662531829015775}],"sentiment":"neutral","sentiment_score":0.05501563284822084,"num_words":54,"start":276.51498,"end":296.71},{"sentences":[{"text":"You know that.","start":296.71,"end":297.53,"sentiment":"neutral","sentiment_score":0.019081081574161846},{"text":"Are you alright?","start":302.89502,"end":303.45502,"sentiment":"neutral","sentiment_score":-0.010640924175580343},{"text":"I hope you enjoy the service, and we got a twenty four hour whatever if you have any issues.","start":303.45502,"end":310.27502,"sentiment":"neutral","sentiment_score":0.18224170098179265},{"text":"And I just wanna just double check again.","start":310.83,"end":313.07,"sentiment":"neutral","sentiment_score":0.04019689932465553},{"text":"Your name was is sorry.","start":313.07,"end":315.38998,"sentiment":"neutral","sentiment_score":-0.03750394955277443}],"sentiment":"neutral","sentiment_score":0.0953149536232415,"num_words":38,"start":296.71,"end":315.38998},{"sentences":[{"text":"Aditi.","start":315.38998,"end":315.88998,"sentiment":"neutral","sentiment_score":0.02188287116587162},{"text":"Aditi.","start":315.94998,"end":316.35,"sentiment":"neutral","sentiment_score":0.037267763167619705},{"text":"Aditi.","start":316.35,"end":316.83,"sentiment":"neutral","sentiment_score":0.0525289848446846},{"text":"I've got you where okay.","start":316.83,"end":317.87,"sentiment":"neutral","sentiment_score":0.0994268611073494},{"text":"I've got you here.","start":317.87,"end":318.93,"sentiment":"neutral","sentiment_score":0.1912456713616848}],"sentiment":"neutral","sentiment_score":0.11448305084680517,"num_words":12,"start":315.38998,"end":318.93},{"sentences":[{"text":"And I'll just let them know that you are online so then they can delete whatever they need to delete.","start":319.31,"end":325.715,"sentiment":"neutral","sentiment_score":0.16908360086381435},{"text":"That they know that your service is up and running.","start":325.715,"end":327.955,"sentiment":"positive","sentiment_score":0.37323219478130343},{"text":"It's all good.","start":327.955,"end":328.775,"sentiment":"positive","sentiment_score":0.5373629728953043},{"text":"Enjoy, and have a lovely evening.","start":328.995,"end":330.675,"sentiment":"positive","sentiment_score":0.5432334343592325},{"text":"Enjoy the weekend.","start":330.675,"end":331.655,"sentiment":"positive","sentiment_score":0.596567710240682}],"sentiment":"neutral","sentiment_score":0.3279806338250637,"num_words":42,"start":319.31,"end":331.655},{"sentences":[{"text":"Yes.","start":334.115,"end":334.53293,"sentiment":"neutral","sentiment_score":0.026459697633981705},{"text":"Dom.","start":335.09293,"end":335.49292,"sentiment":"neutral","sentiment_score":0.009075583890080452},{"text":"Dom as in short for Domenico, but Dom for my friends.","start":335.49292,"end":338.85294,"sentiment":"neutral","sentiment_score":0.037173821167512375},{"text":"So you can call me Dom, d o n.","start":338.85294,"end":340.71292,"sentiment":"neutral","sentiment_score":0.03571248178680738},{"text":"Alright.","start":342.77292,"end":343.25293,"sentiment":"neutral","sentiment_score":0.20426449179649353}],"sentiment":"neutral","sentiment_score":0.042179310532367745,"num_words":23,"start":334.115,"end":343.25293},{"sentences":[{"text":"Thank you.","start":343.25293,"end":343.65292,"sentiment":"neutral","sentiment_score":0.2660886123776436},{"text":"Bye bye.","start":343.65292,"end":344.31293,"sentiment":"neutral","sentiment_score":0.08756968006491661},{"text":"Bye.","start":345.49292,"end":345.99292,"sentiment":"neutral","sentiment_score":-0.0852581039071083}],"sentiment":"neutral","sentiment_score":0.12441169619560241,"num_words":5,"start":343.25293,"end":345.99292}]}}]},{"alternatives":[{"transcript":"Hi. I'm just calling because I got my Airtel router in today, and I just wanna connect my Internet. So I'm just, like, wondering in terms of, like, connecting to the NTD box in my apartment, I'm really sure what that entirely looks like because I have, like, a micro kickbox and then yes. Yeah. Is there any connected to about yeah. Yeah. Sure. My name is Aditi, a d I t I. Roe and June. Yes. Correct. Yeah. No worries. Okay. Okay. Alright. Two yes. Yeah. 05/29/2004. Yep. Phillips. That's correct. Yes. Yes. So I had plugged into there initially, and then I could see, like, on the on the router, it came up as the green yellow light. But then when I went to go put in the IP, like, the next step of, like, putting the details in, It just kept saying, like, error on, like, no network or what does it say? Well, it said on the video that I needed to put in I have to go into what was it? Let me bring that up. Like, I have to put in the IP address, and I have to put in it was, like, in the video that was sent on how to set up your modem. Yeah. And because it yeah. It had, like, the well, it just said plug it into the box, power on the modem. It should work in a few minutes. And then okay. Okay. Yep. Yep. Yeah. Okay. Just wanna no. I didn't press any reset button. No. I'll just plug it back in then. Okay. Okay. Well, I just plugged that in. I'll just wait for it to okay. I was just going through Wi Fi. Yes. Just Apple devices. Yeah. Air Airtel 2.4 g. Yep. Yes. I can do the five g now. Yep. Okay. It should be. Okay. Thank you. Alright. Well, can I do it right now? Because I'm not that strong. I see. Thank you. Yep. Perfect. You too. Thank you so much. Can I get your name? Sorry. Oh, thank you, Dom. Thank you. 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I'm just calling because I got my Airtel router in today, and I just wanna connect my Internet. So I'm just, like, wondering in terms of, like, connecting to the NTD box in my apartment, I'm really sure what that entirely looks like because I have, like, a micro kickbox and then yes. Yeah. Is there any connected to about yeah.\n\nYeah. Sure. My name is Aditi, a d I t I. Roe and June. Yes.\n\nCorrect. Yeah. No worries. Okay. Okay.\n\nAlright. Two yes. Yeah. 05/29/2004. Yep.\n\nPhillips. That's correct. Yes. Yes. So I had plugged into there initially, and then I could see, like, on the on the router, it came up as the green yellow light.\n\nBut then when I went to go put in the IP, like, the next step of, like, putting the details in, It just kept saying, like, error on, like, no network or what does it say? Well, it said on the video that I needed to put in I have to go into what was it? Let me bring that up. Like, I have to put in the IP address, and I have to put in it was, like, in the video that was sent on how to set up your modem. Yeah.\n\nAnd because it yeah. It had, like, the well, it just said plug it into the box, power on the modem. It should work in a few minutes. And then okay. Okay.\n\nYep. Yep. Yeah. Okay. Just wanna no.\n\nI didn't press any reset button. No. I'll just plug it back in then. Okay. Okay.\n\nWell, I just plugged that in. I'll just wait for it to okay. I was just going through Wi Fi. Yes. Just Apple devices.\n\nYeah. Air Airtel 2.4 g. Yep. Yes. I can do the five g now.\n\nYep. Okay. It should be. Okay. Thank you.\n\nAlright. Well, can I do it right now? Because I'm not that strong. I see. Thank you.\n\nYep. Perfect. You too. Thank you so much. Can I get your name?\n\nSorry. Oh, thank you, Dom. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.09101976454257964},{"text":"I'm just calling because I got my Airtel router in today, and I just wanna connect my Internet.","start":4.0,"end":10.66,"sentiment":"neutral","sentiment_score":0.09603206378718217},{"text":"So I'm just, like, wondering in terms of, like, connecting to the NTD box in my apartment, I'm really sure what that entirely looks like because I have, like, a micro kickbox and then yes.","start":12.0,"end":27.439999,"sentiment":"neutral","sentiment_score":0.0155631956245218},{"text":"Yeah.","start":33.34,"end":33.84,"sentiment":"neutral","sentiment_score":-0.0016796067357063291},{"text":"Is there any connected to about 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in.","start":231.825,"end":233.905,"sentiment":"neutral","sentiment_score":0.07895832819243272},{"text":"I'll just wait for it to okay.","start":233.905,"end":239.925,"sentiment":"neutral","sentiment_score":0.05409965717366764},{"text":"I was just going through Wi Fi.","start":252.34999,"end":254.05,"sentiment":"neutral","sentiment_score":0.0059719418973795},{"text":"Yes.","start":261.165,"end":261.565,"sentiment":"neutral","sentiment_score":0.013117814436554909},{"text":"Just Apple devices.","start":261.565,"end":262.625,"sentiment":"neutral","sentiment_score":0.016251294563213985}],"sentiment":"neutral","sentiment_score":0.0398384525324218,"num_words":24,"start":231.825,"end":262.625},{"sentences":[{"text":"Yeah.","start":268.925,"end":269.32498,"sentiment":"neutral","sentiment_score":0.013700632378458977},{"text":"Air Airtel 2.4 g.","start":269.32498,"end":271.005,"sentiment":"neutral","sentiment_score":0.009350977838039398},{"text":"Yep.","start":271.005,"end":271.505,"sentiment":"neutral","sentiment_score":0.008434096351265907},{"text":"Yes.","start":274.87997,"end":275.03998,"sentiment":"neutral","sentiment_score":0.022627169266343117},{"text":"I can do the five g now.","start":275.03998,"end":276.5,"sentiment":"neutral","sentiment_score":0.03095299910221781}],"sentiment":"neutral","sentiment_score":0.02134548593312502,"num_words":14,"start":268.925,"end":276.5},{"sentences":[{"text":"Yep.","start":278.47998,"end":278.97998,"sentiment":"neutral","sentiment_score":0.025430306792259216},{"text":"Okay.","start":282.96,"end":283.03,"sentiment":"neutral","sentiment_score":0.03653232380747795},{"text":"It should be.","start":283.03,"end":284.02,"sentiment":"neutral","sentiment_score":0.05661142741640409},{"text":"Okay.","start":292.285,"end":292.785,"sentiment":"neutral","sentiment_score":0.18291226029396057},{"text":"Thank you.","start":293.005,"end":293.82498,"sentiment":"neutral","sentiment_score":0.31211109459400177}],"sentiment":"neutral","sentiment_score":0.1298664202913642,"num_words":8,"start":278.47998,"end":293.82498},{"sentences":[{"text":"Alright.","start":297.485,"end":297.965,"sentiment":"neutral","sentiment_score":0.0647452101111412},{"text":"Well, can I do it right now?","start":297.965,"end":299.88498,"sentiment":"neutral","sentiment_score":0.02358332648873329},{"text":"Because I'm not that strong.","start":299.88498,"end":301.345,"sentiment":"neutral","sentiment_score":-0.1710491180419922},{"text":"I see.","start":305.32,"end":305.88,"sentiment":"positive","sentiment_score":0.46238873898983},{"text":"Thank 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name?","start":333.55,"end":334.38998,"sentiment":"neutral","sentiment_score":0.045439765229821204}],"sentiment":"neutral","sentiment_score":0.268583782733633,"num_words":13,"start":329.495,"end":334.38998},{"sentences":[{"text":"Sorry.","start":334.38998,"end":334.88998,"sentiment":"neutral","sentiment_score":0.004414779134094715},{"text":"Oh, thank you, Dom.","start":341.18997,"end":342.06998,"sentiment":"neutral","sentiment_score":0.2193821482360363},{"text":"Thank you.","start":342.06998,"end":342.81,"sentiment":"neutral","sentiment_score":0.3038827031850815},{"text":"Bye.","start":344.87,"end":345.37,"sentiment":"neutral","sentiment_score":0.08842679858207703}],"sentiment":"neutral","sentiment_score":0.19726694712881,"num_words":8,"start":334.38998,"end":345.37}]}}]}],"paragraphs":{"transcript":"\nChannel 0: I need an AT and T tech support.\n\nChannel 1: Hi. I'm just calling because I got my Airtel router in today, and I just wanna connect my Internet. So\n\nChannel 0: Yep.\n\nChannel 1: I'm just, like, wondering in terms of, like, connecting to the NTD box in my apartment, I'm really sure what that entirely looks like because I have, like, a micro kickbox and then\n\nChannel 0: Okay. So it's like a little white box.\n\nChannel 1: yes.\n\nChannel 0: Okay. And it's got a cable coming out on the right hand side. Oh, there's no cable\n\nChannel 1: Yeah.\n\nChannel 0: at all. An Ethernet cable. Can I\n\nChannel 1: Is there\n\nChannel 0: can\n\nChannel 1: any\n\nChannel 0: I have\n\nChannel 1: connected\n\nChannel 0: you\n\nChannel 1: to about\n\nChannel 0: can I have your\n\nChannel 1: yeah.\n\nChannel 0: name first, please, so I know who I'm talking to?\n\nChannel 1: Yeah. Sure. My name is Aditi, a d I t I.\n\nChannel 0: Okay. Aditi Rivanran?\n\nChannel 1: Roe and June. Yes. Correct.\n\nChannel 0: Oh, sorry. Okay. Hold on. Let me just pull out your account\n\nChannel 1: Yeah. No worries.\n\nChannel 0: so that way I know that when you hook it up and it it'll tell me if you're online or not. Okay. So\n\nChannel 1: Okay.\n\nChannel 0: paste. Okay. So I just need to clarify. You have actually, you you were online and you it's\n\nChannel 1: Okay.\n\nChannel 0: now you're offline. So I just\n\nChannel 1: Alright.\n\nChannel 0: need the\n\nChannel 1: Two\n\nChannel 0: I just need your date of birth just to sort of I mean,\n\nChannel 1: yes.\n\nChannel 0: you know, for security here.\n\nChannel 1: Yeah. 05/29/2004.\n\nChannel 0: Okay. Beautiful. Alright. That's good. And your address is Unit 120149 Thurso.\n\nRight?\n\nChannel 1: Yep. Phillips. That's correct.\n\nChannel 0: Yeah. Thurso. Okay. So so so so this address yeah. So you should have a micro tick\n\nChannel 1: Yes.\n\nChannel 0: little white box in there somewhere.\n\nChannel 1: Yes. So I had plugged into there initially, and then I could see, like, on the on the router, it came up as the green yellow light. But then when I went to go put in the IP, like, the next step of, like, putting the details in, It just kept saying, like, error on, like, no network or\n\nChannel 0: When\n\nChannel 1: what\n\nChannel 0: you\n\nChannel 1: does\n\nChannel 0: said\n\nChannel 1: it\n\nChannel 0: keep\n\nChannel 1: say?\n\nChannel 0: putting details in, what details are we talking about?\n\nChannel 1: Well, it said on the video that I needed to put in I have to go into what was it? Let me bring that up. Like, I have to put in the IP address, and I have to put in\n\nChannel 0: Not the address. Where you getting this information from?\n\nChannel 1: it was, like, in the video that was sent on how to set up your modem.\n\nChannel 0: I you would've received the text. Right?\n\nChannel 1: Yeah. And because it yeah. It\n\nChannel 0: And\n\nChannel 1: had,\n\nChannel 0: what\n\nChannel 1: like,\n\nChannel 0: did\n\nChannel 1: the\n\nChannel 0: what did the text say? Come on. 10 out of 10. Otherwise, 20 push ups.\n\nChannel 1: well, it just said plug it into the box, power on the modem. It should work in a few minutes.\n\nChannel 0: And\n\nChannel 1: And\n\nChannel 0: that's\n\nChannel 1: then\n\nChannel 0: it. That's\n\nChannel 1: okay.\n\nChannel 0: all\n\nChannel 1: Okay.\n\nChannel 0: you have to do. Yeah. Because the video that you get\n\nChannel 1: Yep.\n\nChannel 0: is a video basically giving you instructions for people that use their own modem or they've reset the modem, whatever, stuff like that. It's a video that's that's good. But if you receive the text, the text will have said you don't have to do nothing. Just\n\nChannel 1: Yep.\n\nChannel 0: plug and play.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: So\n\nChannel 1: Just\n\nChannel 0: did you\n\nChannel 1: wanna\n\nChannel 0: press any reset button?\n\nChannel 1: no. I didn't press any reset button. No.\n\nChannel 0: Okay. So that's alright. That's good. So what\n\nChannel 1: I'll just plug it back in then.\n\nChannel 0: yeah. Just plug it back in the way you had it before.\n\nChannel 1: Okay.\n\nChannel 0: Just, yeah, you just gotta plug it in to that Ethernet cable that's already there or one that you've got with you comes in the box. The other end in the WAN port of your router and power up, and that's it. Then you just look for the Wi Fi, which is Airtel 2.4 g or five g. The 2.4 g is for your if you have an alarm system inside the house or if you have certain TVs that don't accept the five g, you don't only do the 2.4 g and the five d's for all your other devices.\n\nChannel 1: Okay. Well, I just plugged that in. I'll just wait for it to\n\nChannel 0: Okay. You're online. Your service has just come online.\n\nChannel 1: okay.\n\nChannel 0: So now what you do what how are you gonna are you gonna use the Wi Fi, or you're gonna use direct Ethernet cable to some of your devices, or how are you gonna connect to the Internet?\n\nChannel 1: I was just going through Wi Fi.\n\nChannel 0: Okay. So let's say you wanna connect your what device do you have? Apple or Android or\n\nChannel 1: Yes. Just Apple devices.\n\nChannel 0: okay. So under your Wi Fi, look for your Wi Fi, you'll see Airtel 2.4 g or Airtel five g.\n\nChannel 1: Yeah. Air Airtel 2.4 g. Yep.\n\nChannel 0: No. No. Can you see the five g?\n\nChannel 1: Yes. I can do the five g now.\n\nChannel 0: Okay. Connect to the five g, and the\n\nChannel 1: Yep.\n\nChannel 0: Wi Fi password, if you turn the router upside down,\n\nChannel 1: Okay. It\n\nChannel 0: it'll\n\nChannel 1: should\n\nChannel 0: be\n\nChannel 1: be.\n\nChannel 0: you'll see Wi Fi password or Wi Fi key there. And just put that in connect, and that's it. You're done.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Oh, you're welcome. That you know, you still have to do 20 push ups. You know that.\n\nChannel 1: Alright. Well, can I do it right now? Because I'm not that strong.\n\nChannel 0: Are you alright? I hope you enjoy the service, and\n\nChannel 1: I see. Thank you.\n\nChannel 0: we got a twenty four hour whatever if you have any issues. And I just wanna just double check again. Your name was is sorry. Aditi. Aditi.\n\nAditi. I've got you where okay. I've got you here. And I'll just let them know that you are online so then they can delete whatever they need to delete. That they know that your service is up and running.\n\nIt's all good. Enjoy, and\n\nChannel 1: Yep.\n\nChannel 0: have\n\nChannel 1: Perfect.\n\nChannel 0: a lovely evening. Enjoy the weekend.\n\nChannel 1: You too. Thank you so much. Can I get your\n\nChannel 0: Yes.\n\nChannel 1: name? Sorry.\n\nChannel 0: Dom. Dom as in short for Domenico, but Dom for my friends. So you can call me Dom, d o n.\n\nChannel 1: Oh, thank you, Dom. Thank you.\n\nChannel 0: Alright. Thank you. Bye bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"I need an AT and T tech support.","start":0.0,"end":1.62,"sentiment":"neutral","sentiment_score":0.02243993803858757}],"sentiment":"neutral","sentiment_score":0.02243993803858757,"channel":0,"num_words":8,"start":0.0,"end":1.62},{"sentences":[{"text":"Hi.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.09101976454257964},{"text":"I'm just calling because I got my Airtel router in today, and I just wanna connect my 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on the right hand side.","start":27.96,"end":30.46,"sentiment":"neutral","sentiment_score":0.01829686985972027},{"text":"Oh, there's no cable","start":32.6,"end":33.64,"sentiment":"neutral","sentiment_score":-0.01456239982508123}],"sentiment":"neutral","sentiment_score":0.011248675010660115,"channel":0,"num_words":17,"start":27.72,"end":33.64},{"sentences":[{"text":"Yeah.","start":33.34,"end":33.84,"sentiment":"neutral","sentiment_score":-0.0016796067357063291}],"sentiment":"neutral","sentiment_score":-0.0016796067357063291,"channel":1,"num_words":1,"start":33.34,"end":33.84},{"sentences":[{"text":"at all.","start":33.64,"end":34.2,"sentiment":"neutral","sentiment_score":0.01078155217692256},{"text":"An Ethernet cable.","start":34.2,"end":35.42,"sentiment":"neutral","sentiment_score":0.010469634706775347},{"text":"Can 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your","start":41.774998,"end":42.575,"sentiment":"neutral","sentiment_score":0.016274244524538517}],"sentiment":"neutral","sentiment_score":0.016274244524538517,"channel":0,"num_words":4,"start":41.774998,"end":42.575},{"sentences":[{"text":"yeah.","start":42.365,"end":42.865,"sentiment":"neutral","sentiment_score":0.028859589248895645}],"sentiment":"neutral","sentiment_score":0.028859589248895645,"channel":1,"num_words":1,"start":42.365,"end":42.865},{"sentences":[{"text":"name first, please, so I know who I'm talking to?","start":42.575,"end":44.675,"sentiment":"neutral","sentiment_score":0.0007279502227902411}],"sentiment":"neutral","sentiment_score":0.0007279502227902411,"channel":0,"num_words":10,"start":42.575,"end":44.675},{"sentences":[{"text":"Yeah.","start":45.965,"end":46.205,"sentiment":"neutral","sentiment_score":0.03313704952597618},{"text":"Sure.","start":46.205,"end":46.685,"sentiment":"neutral","sentiment_score":0.055460430681705475},{"text":"My name is Aditi, a d I t 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June.","start":52.899998,"end":53.539997,"sentiment":"neutral","sentiment_score":0.0242386677612861},{"text":"Yes.","start":53.539997,"end":53.78,"sentiment":"neutral","sentiment_score":0.0644296184182167},{"text":"Correct.","start":53.78,"end":54.28,"sentiment":"neutral","sentiment_score":0.0803491622209549}],"sentiment":"neutral","sentiment_score":0.04349895678460598,"channel":1,"num_words":5,"start":52.899998,"end":54.28},{"sentences":[{"text":"Oh, sorry.","start":54.03,"end":54.75,"sentiment":"neutral","sentiment_score":0.02347905095666647},{"text":"Okay.","start":54.75,"end":55.07,"sentiment":"neutral","sentiment_score":0.02848284132778645},{"text":"Hold on.","start":55.07,"end":55.39,"sentiment":"neutral","sentiment_score":0.014366425573825836},{"text":"Let me just pull out your 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see Wi Fi password or Wi Fi key there.","start":283.83,"end":286.57,"sentiment":"neutral","sentiment_score":0.03684238214045763},{"text":"And just put that in connect, and that's it.","start":289.66998,"end":291.43,"sentiment":"neutral","sentiment_score":0.05232388567593363},{"text":"You're done.","start":291.43,"end":292.16998,"sentiment":"neutral","sentiment_score":0.10865971818566322}],"sentiment":"neutral","sentiment_score":0.05031705851710978,"channel":0,"num_words":21,"start":283.83,"end":292.16998},{"sentences":[{"text":"Okay.","start":292.285,"end":292.785,"sentiment":"neutral","sentiment_score":0.18291226029396057},{"text":"Thank you.","start":293.005,"end":293.82498,"sentiment":"neutral","sentiment_score":0.31211109459400177}],"sentiment":"neutral","sentiment_score":0.26904481649398804,"channel":1,"num_words":3,"start":292.285,"end":293.82498},{"sentences":[{"text":"Oh, you're welcome.","start":293.99,"end":294.79,"sentiment":"neutral","sentiment_score":0.2433524876832962},{"text":"That you know, you still have to do 20 push ups.","start":294.79,"end":296.71,"sentiment":"neutral","sentiment_score":0.05662531829015775},{"text":"You know that.","start":296.71,"end":297.53,"sentiment":"neutral","sentiment_score":0.019081081574161846}],"sentiment":"neutral","sentiment_score":0.08295171817435938,"channel":0,"num_words":17,"start":293.99,"end":297.53},{"sentences":[{"text":"Alright.","start":297.485,"end":297.965,"sentiment":"neutral","sentiment_score":0.0647452101111412},{"text":"Well, can I do it right now?","start":297.965,"end":299.88498,"sentiment":"neutral","sentiment_score":0.02358332648873329},{"text":"Because I'm not that 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four hour whatever if you have any issues.","start":306.89502,"end":310.27502,"sentiment":"neutral","sentiment_score":0.07178342218200366},{"text":"And I just wanna just double check again.","start":310.83,"end":313.07,"sentiment":"neutral","sentiment_score":0.04019689932465553},{"text":"Your name was is sorry.","start":313.07,"end":315.38998,"sentiment":"neutral","sentiment_score":-0.03750394955277443},{"text":"Aditi.","start":315.38998,"end":315.88998,"sentiment":"neutral","sentiment_score":0.02188287116587162},{"text":"Aditi.","start":315.94998,"end":316.35,"sentiment":"neutral","sentiment_score":0.037267763167619705}],"sentiment":"neutral","sentiment_score":0.03905952397595953,"channel":0,"num_words":27,"start":306.89502,"end":316.35},{"sentences":[{"text":"Aditi.","start":316.35,"end":316.83,"sentiment":"neutral","sentiment_score":0.0525289848446846},{"text":"I've got you where okay.","start":316.83,"end":317.87,"sentiment":"neutral","sentiment_score":0.0994268611073494},{"text":"I've got you here.","start":317.87,"end":318.93,"sentiment":"neutral","sentiment_score":0.1912456713616848},{"text":"And I'll just let them know that you are online so then they can delete whatever they need to delete.","start":319.31,"end":325.715,"sentiment":"neutral","sentiment_score":0.16908360086381435},{"text":"That they know that your service is up and running.","start":325.715,"end":327.955,"sentiment":"positive","sentiment_score":0.37323219478130343}],"sentiment":"neutral","sentiment_score":0.2107159985229373,"channel":0,"num_words":40,"start":316.35,"end":327.955},{"sentences":[{"text":"It's all good.","start":327.955,"end":328.775,"sentiment":"positive","sentiment_score":0.5373629728953043},{"text":"Enjoy, and","start":328.995,"end":329.63498,"sentiment":"positive","sentiment_score":0.46368277072906494}],"sentiment":"positive","sentiment_score":0.5078908920288085,"channel":0,"num_words":5,"start":327.955,"end":329.63498},{"sentences":[{"text":"Yep.","start":329.495,"end":329.655,"sentiment":"positive","sentiment_score":0.3522569537162781}],"sentiment":"positive","sentiment_score":0.3522569537162781,"channel":1,"num_words":1,"start":329.495,"end":329.655},{"sentences":[{"text":"have","start":329.63498,"end":329.875,"sentiment":"positive","sentiment_score":0.4016162157058716}],"sentiment":"positive","sentiment_score":0.4016162157058716,"channel":0,"num_words":1,"start":329.63498,"end":329.875},{"sentences":[{"text":"Perfect.","start":329.655,"end":330.155,"sentiment":"positive","sentiment_score":0.5985172986984253}],"sentiment":"positive","sentiment_score":0.5985172986984253,"channel":1,"num_words":1,"start":329.655,"end":330.155},{"sentences":[{"text":"a lovely evening.","start":329.875,"end":330.675,"sentiment":"positive","sentiment_score":0.643472949663798},{"text":"Enjoy the weekend.","start":330.675,"end":331.655,"sentiment":"positive","sentiment_score":0.596567710240682}],"sentiment":"positive","sentiment_score":0.62002032995224,"channel":0,"num_words":6,"start":329.875,"end":331.655},{"sentences":[{"text":"You too.","start":332.38998,"end":332.87,"sentiment":"neutral","sentiment_score":0.2762540280818939},{"text":"Thank you so much.","start":332.87,"end":333.55,"sentiment":"positive","sentiment_score":0.44027701020240784},{"text":"Can I get 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The agent helps the customer clarify their account and provides instructions on how to connect to the internet through the router. The agent also advises the customer to check their Wi Fi password and to check if their service is up and running."},"intents":{"segments":[{"text":"I'm just calling because I got my Airtel router in today, and I just wanna connect my Internet. Yep.","start_word":9,"end_word":27,"intents":[{"intent":"Connect internet","confidence_score":0.7015744}]},{"text":"it was, like, in the video that was sent on how to set up your modem.","start_word":395,"end_word":410,"intents":[{"intent":"Set up modem","confidence_score":0.65059376}]},{"text":"well, it just said plug it into the box, power on the modem. It should work in a few minutes. And And that's then it.","start_word":445,"end_word":469,"intents":[{"intent":"Plug in modem","confidence_score":0.18345238}]},{"text":"Because the video that you get Yep. is a video basically giving you instructions for people that use their own modem or they've reset the modem, whatever, stuff like that.","start_word":479,"end_word":508,"intents":[{"intent":"Provide instructions for modem setup","confidence_score":0.007648359}]},{"text":"Your service has just come online. okay.","start_word":701,"end_word":707,"intents":[{"intent":"Check service status","confidence_score":0.016667414}]}]},"sentiments":{"segments":[{"text":"I need an AT and T tech support. Hi. I'm just calling because I got my Airtel router in today, and I just wanna connect my Internet. Yep. So I'm just, like, wondering in terms of, like, connecting to the NTD box in my apartment, I'm really sure what that entirely looks like because I have, like, a micro kickbox and then Okay. So it's like a little white box. yes. Okay. And it's got a cable coming out on the right hand side. Oh, there's no cable Yeah. at all. An Ethernet cable. Can I Is there can any I have connected you to about can I have your yeah. name first, please, so I know who I'm talking to? Yeah. Sure. My name is Aditi, a d I t I. Okay. Aditi Rivanran? Roe and June. Yes. Correct. Oh, sorry. Okay. Hold on. Let me just pull out your account Yeah. No worries. so that way I know that when you hook it up and it it'll tell me if you're online or not. Okay. So Okay. paste. Okay. So I just need to clarify. You have actually, you you were online and you it's Okay. now you're offline. So I just Alright. need the Two I just need your date of birth just to sort of I mean, yes. you know, for security here. Yeah. 05/29/2004. Okay.","start_word":0,"end_word":229,"sentiment":"neutral","sentiment_score":0.031735748052597046},{"text":"Beautiful.","start_word":230,"end_word":230,"sentiment":"positive","sentiment_score":0.4233894348144531},{"text":"Alright.","start_word":231,"end_word":231,"sentiment":"neutral","sentiment_score":0.32205137610435486},{"text":"That's good.","start_word":232,"end_word":233,"sentiment":"positive","sentiment_score":0.3620431423187256},{"text":"And your address is Unit 120149 Thurso. Right? Yep. Phillips. That's correct. Yeah. Thurso. Okay. So so so so this address yeah. So you should have a micro tick Yes. little white box in there somewhere. Yes. So I had plugged into there initially, and then I could see, like, on the on the router, it came up as the green yellow light. But then when I went to go put in the IP, like, the next step of, like, putting the details in, It just kept saying, like, error on, like, no network or When what you does said it keep say? putting details in, what details are we talking about? Well, it said on the video that I needed to put in I have to go into what was it? Let me bring that up. Like, I have to put in the IP address, and I have to put in Not the address. Where you getting this information from? it was, like, in the video that was sent on how to set up your modem. I you would've received the text. Right? Yeah. And because it yeah. It And had, what like, did the what did the text say? Come on. 10 out of 10. Otherwise, 20 push ups. well, it just said plug it into the box, power on the modem. It should work in a few minutes. And And that's then it. That's okay. all Okay. you have to do. Yeah. Because the video that you get Yep. is a video basically giving you instructions for people that use their own modem or they've reset the modem, whatever, stuff like that.","start_word":234,"end_word":508,"sentiment":"neutral","sentiment_score":0.01590718377720226},{"text":"It's a video that's that's good.","start_word":509,"end_word":514,"sentiment":"positive","sentiment_score":0.48489388823509216},{"text":"But if you receive the text, the text will have said you don't have to do nothing. Just Yep. plug and play. Yeah. Okay. So Just did you wanna press any reset button? no. I didn't press any reset button. No. Okay. So that's alright.","start_word":515,"end_word":559,"sentiment":"neutral","sentiment_score":0.04838443174958229},{"text":"That's good.","start_word":560,"end_word":561,"sentiment":"positive","sentiment_score":0.4091814458370209},{"text":"So what I'll just plug it back in then. yeah. Just plug it back in the way you had it before. Okay. Just, yeah, you just gotta plug it in to that Ethernet cable that's already there or one that you've got with you comes in the box. The other end in the WAN port of your router and power up, and that's it. Then you just look for the Wi Fi, which is Airtel 2.4 g or five g. The 2.4 g is for your if you have an alarm system inside the house or if you have certain TVs that don't accept the five g, you don't only do the 2.4 g and the five d's for all your other devices. Okay. Well, I just plugged that in. I'll just wait for it to Okay. You're online. Your service has just come online. okay. So now what you do what how are you gonna are you gonna use the Wi Fi, or you're gonna use direct Ethernet cable to some of your devices, or how are you gonna connect to the Internet? I was just going through Wi Fi. Okay. So let's say you wanna connect your what device do you have? Apple or Android or Yes. Just Apple devices. okay. So under your Wi Fi, look for your Wi Fi, you'll see Airtel 2.4 g or Airtel five g. Yeah. Air Airtel 2.4 g. Yep. No. No. Can you see the five g? Yes. I can do the five g now. Okay. Connect to the five g, and the Yep. Wi Fi password, if you turn the router upside down, Okay. It it'll should be be. you'll see Wi Fi password or Wi Fi key there. And just put that in connect, and that's it. You're done. Okay. Thank you. Oh, you're welcome. That you know, you still have to do 20 push ups. You know that. Alright. Well, can I do it right now? Because I'm not that strong. Are you alright?","start_word":562,"end_word":897,"sentiment":"neutral","sentiment_score":0.05082428506353781},{"text":"I hope you enjoy the service, and I see. Thank you.","start_word":898,"end_word":908,"sentiment":"positive","sentiment_score":0.3930490612983704},{"text":"we got a twenty four hour whatever if you have any issues. And I just wanna just double check again. Your name was is sorry. Aditi. Aditi. Aditi. I've got you where okay. I've got you here. And I'll just let them know that you are online so then they can delete whatever they need to delete.","start_word":909,"end_word":965,"sentiment":"neutral","sentiment_score":0.0957864373922348},{"text":"That they know that your service is up and running. It's all good. Enjoy, and Yep. have Perfect. a lovely evening. Enjoy the weekend.","start_word":966,"end_word":989,"sentiment":"positive","sentiment_score":0.4828443825244904},{"text":"You too.","start_word":990,"end_word":991,"sentiment":"neutral","sentiment_score":0.27177396416664124},{"text":"Thank you so much.","start_word":992,"end_word":995,"sentiment":"positive","sentiment_score":0.4274003207683563},{"text":"Can I get your Yes. name? Sorry. Dom. Dom as in short for Domenico, but Dom for my friends. So you can call me Dom, d o n. Oh, thank you, Dom. Thank you. Alright. Thank you. Bye bye. Bye. Bye.","start_word":996,"end_word":1036,"sentiment":"neutral","sentiment_score":0.09264895628865172}],"average":{"sentiment":"neutral","sentiment_score":0.06411565832189611}}}}