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ma'am.","start":65.03,"end":66.729996,"sentiment":"positive","sentiment_score":0.5060815016428629}],"sentiment":"neutral","sentiment_score":0.3211704577718462,"channel":0,"num_words":14,"start":62.55,"end":66.729996},{"sentences":[{"text":"Thanks.","start":67.15,"end":67.55,"sentiment":"positive","sentiment_score":0.3881001770496368},{"text":"Bye.","start":67.55,"end":68.05,"sentiment":"neutral","sentiment_score":0.1861738413572311}],"sentiment":"neutral","sentiment_score":0.28713700920343393,"channel":1,"num_words":2,"start":67.15,"end":68.05}]},"summary":{"result":"success","short":"A representative from TechnoOne called Tanya to discuss IT issues and asked if she was working with similar firms in Queensland. Tanya explains that she is not supportive of IT No. The representative thanks her and ends the call."},"intents":{"segments":[{"text":"No problem. We just wanted to reset. Thank you, and take care, ma'am. Thanks.","start_word":123,"end_word":136,"intents":[{"intent":"Reset it issue","confidence_score":0.051497027}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Good morning. Hi. Hi. Is this Tanya? Yeah. Yeah. This is Abby, ma'am. I'm calling on behalf of Daniel from TechnoOne. We are based in Springfield, Brisbane. Hello? Hello? Yeah. Yes. Okay. Sorry. I thought I lost you. Daniel asked me to reach out to you because we wanted to to call. We've been speaking with number of firms in Queensland, and we wanted to see whether you're dealing with, you know, the same challenges like IT issues or IT No. I'm not support. based in Brisbane, so I'm in Sydney. Yeah. But No no. no problem, ma'am. Yep. Uh-huh. Okay. But so far Okay. so good. No recurring IT issues that don't No. get properly fixed. Ah, okay. Yeah. Okay. No problem. We just wanted to reset.","start_word":0,"end_word":129,"sentiment":"neutral","sentiment_score":0.007905748672783375},{"text":"Thank you, and take care, ma'am. Thanks.","start_word":130,"end_word":136,"sentiment":"positive","sentiment_score":0.48571115732192993},{"text":"Bye.","start_word":137,"end_word":137,"sentiment":"neutral","sentiment_score":0.24837765097618103}],"average":{"sentiment":"neutral","sentiment_score":0.03956276532177511}}}}