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day.","start":54.715,"end":55.545002,"sentiment":"positive","sentiment_score":0.5657984813054403}],"sentiment":"positive","sentiment_score":0.5657984813054403,"channel":1,"num_words":3,"start":54.715,"end":55.545002},{"sentences":[{"text":"Have a great day.","start":55.420876,"end":56.37594,"sentiment":"positive","sentiment_score":0.602962501347065}],"sentiment":"positive","sentiment_score":0.602962501347065,"channel":0,"num_words":4,"start":55.420876,"end":56.37594}]},"summary":{"result":"success","short":"M employers called Airtel to update their forwarding numbers. The representative, Maureen, confirms that the numbers have been entered and that troubleshooting will be possible if the forwarding numbers continue to work. The call ends with the representative thanking the caller and wishing them a good day."},"intents":{"segments":[{"text":"I just wanted to update you regarding your request and forwarding the numbers that you provided. Mhmm.","start_word":19,"end_word":35,"intents":[{"intent":"Update request and forward numbers","confidence_score":0.49632895}]},{"text":"And if there's an issue or if it's still not working, just give us a callback so we can troubleshoot or assist further if ever. Okay.","start_word":88,"end_word":113,"intents":[{"intent":"Troubleshoot or assist with an issue","confidence_score":0.00015663604}]},{"text":"a good day. Have a great day.","start_word":130,"end_word":136,"intents":[{"intent":"End the call","confidence_score":0.24744207}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08095991611480713},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3415915369987488},{"text":"This is Maureen from Airtel. Yes. Yeah. Am I speaking with Fred? Yes. Yeah. I just wanted to update you regarding your request and forwarding the numbers that you provided. Mhmm. Phone yeah. So we have successfully entered those number already. So it should be working fine by now. Can we try to Okay. Okay. Okay. Yeah. Yeah. Yeah. yeah. Sure. Can Sure. we try Sure. if the those two numbers is now working for the forwarded numbers? Mhmm. Okay. Yeah. No worries. And if there's an issue or if it's still not working, just give us a callback so we can troubleshoot or assist further if ever. Okay. No worries.","start_word":5,"end_word":115,"sentiment":"neutral","sentiment_score":0.0973038598895073},{"text":"Thank you very much.","start_word":116,"end_word":119,"sentiment":"positive","sentiment_score":0.4627113938331604},{"text":"Okay.","start_word":120,"end_word":120,"sentiment":"neutral","sentiment_score":0.2670997679233551},{"text":"Thank You're you welcome. so much. Bye. Have Yeah. a good day. Have a great day.","start_word":121,"end_word":136,"sentiment":"positive","sentiment_score":0.5230482220649719}],"average":{"sentiment":"neutral","sentiment_score":0.1667044556256637}}}}