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This is. I'm calling regarding my mother-in-law Singh. She has Airtel Singh, and she has currently comes from India. She had her roaming path done, but she's not receiving any networks on her phone for the same or for the, you know, Airtel. So we are just figuring out, like, how we can get the networks. Yes. Okay. But what about the network? Because it's still the same. Right? You know, even though the country is different. Why we are not receiving the satellite signals? Okay. Okay. No problem. Thank you. Bye. 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This is. I'm calling regarding my mother-in-law Singh. She has Airtel Singh, and she has currently comes from India. She had her roaming path done, but she's not receiving any networks on her phone for the same or for the, you know, Airtel.\n\nSo we are just figuring out, like, how we can get the networks. Yes. Okay. But what about the network? Because it's still the same.\n\nRight? You know, even though the country is different. Why we are not receiving the satellite signals? Okay. Okay.\n\nNo problem. Thank you. Bye. You too.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.44,"end":7.68,"sentiment":"neutral","sentiment_score":0.021776314824819565},{"text":"This is.","start":7.68,"end":8.34,"sentiment":"neutral","sentiment_score":0.02029307372868061},{"text":"I'm calling regarding my mother-in-law Singh.","start":8.559999,"end":11.46,"sentiment":"neutral","sentiment_score":0.008722041733562946},{"text":"She has Airtel Singh, and she has currently comes from India.","start":11.759999,"end":17.635,"sentiment":"neutral","sentiment_score":-0.009133215485648676},{"text":"She had her roaming path done, but she's not receiving any networks on her phone for the same or for the, you know, Airtel.","start":18.494999,"end":28.994999,"sentiment":"neutral","sentiment_score":-0.13473465541998544}],"sentiment":"neutral","sentiment_score":-0.07316823608495972,"num_words":44,"start":7.44,"end":28.994999},{"sentences":[{"text":"So we are just figuring out, like, how we can get the networks.","start":29.4,"end":32.94,"sentiment":"neutral","sentiment_score":-0.058828227795087375},{"text":"Yes.","start":39.48,"end":39.98,"sentiment":"neutral","sentiment_score":0.01435043290257454},{"text":"Okay.","start":65.64,"end":66.12,"sentiment":"neutral","sentiment_score":-0.03019936755299568},{"text":"But what about the network?","start":66.12,"end":67.48,"sentiment":"neutral","sentiment_score":-0.06055922135710716},{"text":"Because it's still the same.","start":67.48,"end":69.24,"sentiment":"neutral","sentiment_score":-0.0773199588060379}],"sentiment":"neutral","sentiment_score":-0.058800471872091295,"num_words":25,"start":29.4,"end":69.24},{"sentences":[{"text":"Right?","start":69.24,"end":69.56,"sentiment":"neutral","sentiment_score":-0.04917729273438454},{"text":"You know, even though the country is different.","start":69.56,"end":72.06,"sentiment":"neutral","sentiment_score":-0.06810998963192105},{"text":"Why we are not receiving the satellite signals?","start":72.365005,"end":75.505005,"sentiment":"neutral","sentiment_score":-0.15077727288007736},{"text":"Okay.","start":95.46,"end":95.78,"sentiment":"neutral","sentiment_score":0.035473860800266266},{"text":"Okay.","start":95.78,"end":96.1,"sentiment":"neutral","sentiment_score":0.071153923869133}],"sentiment":"neutral","sentiment_score":-0.08913934779794593,"num_words":19,"start":69.24,"end":96.1},{"sentences":[{"text":"No problem.","start":96.1,"end":96.82,"sentiment":"neutral","sentiment_score":0.2076708897948265},{"text":"Thank you.","start":96.82,"end":97.54494,"sentiment":"positive","sentiment_score":0.36765868961811066},{"text":"Bye.","start":100.104935,"end":100.604935,"sentiment":"positive","sentiment_score":0.38077494502067566},{"text":"You too.","start":101.06493,"end":101.80494,"sentiment":"neutral","sentiment_score":0.13469485193490982}],"sentiment":"neutral","sentiment_score":0.2572605439594814,"num_words":7,"start":96.1,"end":101.80494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Hertel. How can I assist you?\n\nChannel 1: Hi. This is. I'm calling regarding my mother-in-law Singh. She has Airtel Singh, and she has currently comes from India. She had her roaming path done, but she's not receiving any networks on her phone for the same or for the, you know, Airtel.\n\nSo we are\n\nChannel 0: Mhmm.\n\nChannel 1: just figuring out, like, how we can get the networks.\n\nChannel 0: So it's an InGen SIM card, just to confirm.\n\nChannel 1: Yes.\n\nChannel 0: Okay. So regarding that one, since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account.\n\nChannel 1: Okay. But what about the network? Because it's still the same. Right? You know, even though the country is different.\n\nChannel 0: Yeah. But\n\nChannel 1: Why we are not receiving\n\nChannel 0: we\n\nChannel 1: the satellite signals?\n\nChannel 0: yeah. But we are a different company, different reseller. That's why we do not have their customers list. We only service solely Australian SIM card or Internet. Yeah.\n\nChannel 1: Okay. Okay. No problem. Thank you.\n\nChannel 0: Okay. You're welcome. Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.09984973818063736},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"neutral","sentiment_score":0.2875562608242035},{"text":"This is Maureen from Hertel.","start":3.04,"end":4.98,"sentiment":"neutral","sentiment_score":0.22917728126049042},{"text":"How can I assist you?","start":5.6,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.22572968602180482}],"sentiment":"neutral","sentiment_score":0.22688439201850158,"channel":0,"num_words":13,"start":1.92,"end":6.8999996},{"sentences":[{"text":"Hi.","start":7.44,"end":7.68,"sentiment":"neutral","sentiment_score":0.021776314824819565},{"text":"This is.","start":7.68,"end":8.34,"sentiment":"neutral","sentiment_score":0.02029307372868061},{"text":"I'm calling regarding my mother-in-law 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are","start":29.4,"end":29.88,"sentiment":"neutral","sentiment_score":-0.09005640943845113}],"sentiment":"neutral","sentiment_score":-0.09005640943845113,"channel":1,"num_words":3,"start":29.4,"end":29.88},{"sentences":[{"text":"Mhmm.","start":29.85,"end":30.35,"sentiment":"neutral","sentiment_score":-0.062465496361255646}],"sentiment":"neutral","sentiment_score":-0.062465496361255646,"channel":0,"num_words":1,"start":29.85,"end":30.35},{"sentences":[{"text":"just figuring out, like, how we can get the networks.","start":29.88,"end":32.94,"sentiment":"neutral","sentiment_score":-0.04945977330207825}],"sentiment":"neutral","sentiment_score":-0.04945977330207825,"channel":1,"num_words":10,"start":29.88,"end":32.94},{"sentences":[{"text":"So it's an InGen SIM card, just to 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contact them directly because they're the one who have your account.","start":58.94,"end":63.68,"sentiment":"neutral","sentiment_score":-0.08410935327410698}],"sentiment":"neutral","sentiment_score":-0.17230942564047114,"channel":0,"num_words":49,"start":41.325,"end":63.68},{"sentences":[{"text":"Okay.","start":65.64,"end":66.12,"sentiment":"neutral","sentiment_score":-0.03019936755299568},{"text":"But what about the network?","start":66.12,"end":67.48,"sentiment":"neutral","sentiment_score":-0.06055922135710716},{"text":"Because it's still the same.","start":67.48,"end":69.24,"sentiment":"neutral","sentiment_score":-0.0773199588060379},{"text":"Right?","start":69.24,"end":69.56,"sentiment":"neutral","sentiment_score":-0.04917729273438454},{"text":"You know, even though the country is different.","start":69.56,"end":72.06,"sentiment":"neutral","sentiment_score":-0.06810998963192105}],"sentiment":"neutral","sentiment_score":-0.0656826239079237,"channel":1,"num_words":20,"start":65.64,"end":72.06},{"sentences":[{"text":"Yeah.","start":71.925,"end":72.165,"sentiment":"neutral","sentiment_score":-0.041567444801330566},{"text":"But","start":72.165,"end":72.665,"sentiment":"neutral","sentiment_score":-0.05524728074669838}],"sentiment":"neutral","sentiment_score":-0.04840736277401447,"channel":0,"num_words":2,"start":71.925,"end":72.665},{"sentences":[{"text":"Why we are not receiving","start":72.365005,"end":73.645004,"sentiment":"neutral","sentiment_score":-0.13101403415203094}],"sentiment":"neutral","sentiment_score":-0.13101403415203094,"channel":1,"num_words":5,"start":72.365005,"end":73.645004},{"sentences":[{"text":"we","start":73.365005,"end":73.865005,"sentiment":"neutral","sentiment_score":-0.15947695076465607}],"sentiment":"neutral","sentiment_score":-0.15947695076465607,"channel":0,"num_words":1,"start":73.365005,"end":73.865005},{"sentences":[{"text":"the satellite signals?","start":73.645004,"end":75.505005,"sentiment":"neutral","sentiment_score":-0.18371600409348807}],"sentiment":"neutral","sentiment_score":-0.18371600409348807,"channel":1,"num_words":3,"start":73.645004,"end":75.505005},{"sentences":[{"text":"yeah.","start":76.965004,"end":77.365005,"sentiment":"neutral","sentiment_score":-0.12008535861968994},{"text":"But we are a different company, different reseller.","start":77.365005,"end":80.985,"sentiment":"neutral","sentiment_score":-0.16727657988667488},{"text":"That's why we do not have their customers list.","start":83.205,"end":88.009995,"sentiment":"neutral","sentiment_score":-0.1778056803676817},{"text":"We only service solely Australian SIM card or Internet.","start":88.95,"end":94.729996,"sentiment":"neutral","sentiment_score":-0.08694541702667873},{"text":"Yeah.","start":94.78999,"end":95.28999,"sentiment":"neutral","sentiment_score":0.004895120859146118}],"sentiment":"neutral","sentiment_score":-0.13700581262154238,"channel":0,"num_words":28,"start":76.965004,"end":95.28999},{"sentences":[{"text":"Okay.","start":95.46,"end":95.78,"sentiment":"neutral","sentiment_score":0.035473860800266266},{"text":"Okay.","start":95.78,"end":96.1,"sentiment":"neutral","sentiment_score":0.071153923869133},{"text":"No problem.","start":96.1,"end":96.82,"sentiment":"neutral","sentiment_score":0.2076708897948265},{"text":"Thank you.","start":96.82,"end":97.54494,"sentiment":"positive","sentiment_score":0.36765868961811066}],"sentiment":"neutral","sentiment_score":0.20954782391587892,"channel":1,"num_words":6,"start":95.46,"end":97.54494},{"sentences":[{"text":"Okay.","start":98.184875,"end":98.504875,"sentiment":"neutral","sentiment_score":0.24843671917915344},{"text":"You're welcome.","start":98.504875,"end":99.24487,"sentiment":"positive","sentiment_score":0.41750214993953705},{"text":"Bye.","start":99.30487,"end":99.784874,"sentiment":"positive","sentiment_score":0.3507642149925232},{"text":"Have a great","start":99.784874,"end":100.34487,"sentiment":"positive","sentiment_score":0.5486827691396078}],"sentiment":"positive","sentiment_score":0.44003622020993916,"channel":0,"num_words":7,"start":98.184875,"end":100.34487},{"sentences":[{"text":"Bye.","start":100.104935,"end":100.604935,"sentiment":"positive","sentiment_score":0.38077494502067566}],"sentiment":"positive","sentiment_score":0.38077494502067566,"channel":1,"num_words":1,"start":100.104935,"end":100.604935},{"sentences":[{"text":"day.","start":100.34487,"end":100.84487,"sentiment":"neutral","sentiment_score":0.266874223947525}],"sentiment":"neutral","sentiment_score":0.266874223947525,"channel":0,"num_words":1,"start":100.34487,"end":100.84487},{"sentences":[{"text":"You too.","start":101.06493,"end":101.80494,"sentiment":"neutral","sentiment_score":0.13469485193490982}],"sentiment":"neutral","sentiment_score":0.13469485193490982,"channel":1,"num_words":2,"start":101.06493,"end":101.80494}]},"summary":{"result":"success","short":"A representative from Hertel calls a customer regarding their mother-in-law's Airtel phone network. The customer explains that their mother-in-law is not receiving any networks on her phone for Airtel and they are unable to resolve the issue. The representative suggests contacting Airtel directly and mentions that Hertel only service Australian SIM cards and Internet."},"intents":{"segments":[{"text":"This is Maureen from Hertel. How can I assist you? Hi.","start_word":3,"end_word":13,"intents":[{"intent":"Assist customer","confidence_score":0.0821725},{"intent":"Answer customer questions","confidence_score":0.00014345189}]},{"text":"I'm calling regarding my mother-in-law Singh. She has Airtel Singh, and she has currently comes from India. She had her roaming path done, but she's not receiving any networks on her phone for the same or for the, you know, Airtel. So we are Mhmm. just figuring out, like, how we can get the networks. So it's an InGen SIM card, just to confirm. Yes.","start_word":16,"end_word":80,"intents":[{"intent":"Resolve network issue","confidence_score":0.16286853},{"intent":"Resolve network issue","confidence_score":0.029346958}]},{"text":"So it's an InGen SIM card, just to confirm. Yes. Okay.","start_word":71,"end_word":81,"intents":[{"intent":"Provide SIM card","confidence_score":0.000056345627}]},{"text":"So regarding that one, since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account. Okay.","start_word":82,"end_word":130,"intents":[{"intent":"Contact airtel india","confidence_score":0.47590443}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Hertel. How can I assist you? Hi. This is. I'm calling regarding my mother-in-law Singh. She has Airtel Singh, and she has currently comes from India. She had her roaming path done, but she's not receiving any networks on her phone for the same or for the, you know, Airtel. So we are Mhmm. just figuring out, like, how we can get the networks. So it's an InGen SIM card, just to confirm. Yes. Okay. So regarding that one, since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":96,"sentiment":"neutral","sentiment_score":-0.013700487092137337},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":97,"end_word":114,"sentiment":"negative","sentiment_score":-0.3489859402179718},{"text":"So I suggest you contact them directly because they're the one who have your account. Okay. But what about the network? Because it's still the same. Right? You know, even though the country is different. Yeah. But Why we are not receiving we the satellite signals? yeah. But we are a different company, different reseller. That's why we do not have their customers list. We only service solely Australian SIM card or Internet. Yeah. Okay. Okay. No problem.","start_word":115,"end_word":192,"sentiment":"neutral","sentiment_score":-0.08920416980981827},{"text":"Thank you.","start_word":193,"end_word":194,"sentiment":"positive","sentiment_score":0.3519629240036011},{"text":"Okay.","start_word":195,"end_word":195,"sentiment":"neutral","sentiment_score":0.24843671917915344},{"text":"You're welcome. Bye. Have a great Bye.","start_word":196,"end_word":202,"sentiment":"positive","sentiment_score":0.4299580454826355},{"text":"day. You too.","start_word":203,"end_word":205,"sentiment":"neutral","sentiment_score":0.19606457650661469}],"average":{"sentiment":"neutral","sentiment_score":-0.03384961854068899}}}}