{"metadata":{"transaction_key":"deprecated","request_id":"01a07ffa-c1c1-74f2-a529-6894aa3e6e8b","sha256":"4573ee774e4b5c18f06524bd7039c0776c40f716ede371cfe69bcd52f5b352b1","created":"2026-09-08T07:45:36.709Z","duration":77.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":273,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":312,"output_tokens":312},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":312,"output_tokens":27}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Richard? Yes. I'm good. Thanks for asking. Just wanted to, check-in because we noticed that the router has been delivered, but the Internet service is still offline. Do you need assistance in setting it up, or are you running into any issues? Yeah. It was the status here says delivered, left in a safe place, 11:22AM today, Smith Road. Okay. Yeah. You can give this number a callback. Or do you have our after hours customer support number as well? Yeah. So that if you run into any issues or if you need assistance, you can we can assist you. You can give us a callback. Okay. Yeah. Thank you as well. Bye. Have a great day.","confidence":0.9980469,"words":[{"word":"hello","start":3.04,"end":3.54,"confidence":0.9890137,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.06388173252344131},{"word":"good","start":3.84,"end":4.08,"confidence":0.9819336,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.28079959750175476},{"word":"afternoon","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.1946977972984314},{"word":"this","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.15971989929676056},{"word":"is","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1544283926486969},{"word":"maureen","start":4.88,"end":5.3599997,"confidence":0.9428711,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.18916480243206024},{"word":"from","start":5.3599997,"end":5.68,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14615310728549957},{"word":"airtel","start":5.68,"end":6.16,"confidence":0.98567706,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.11854492872953416},{"word":"tech","start":6.16,"end":6.3999996,"confidence":0.95166016,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.1605323702096939},{"word":"support","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.16123688220977783},{"word":"am","start":7.52,"end":7.68,"confidence":0.99902344,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.08058839291334152},{"word":"i","start":7.68,"end":7.7599998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11103934794664384},{"word":"speaking","start":7.7599998,"end":8.08,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.051888853311538696},{"word":"with","start":8.08,"end":8.24,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06239146739244461},{"word":"richard","start":8.24,"end":8.74,"confidence":0.99853516,"punctuated_word":"Richard?","sentiment":"neutral","sentiment_score":0.10448960959911346},{"word":"yes","start":9.92,"end":10.24,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2830536663532257},{"word":"i'm","start":10.24,"end":10.48,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5101986527442932},{"word":"good","start":10.48,"end":10.96,"confidence":0.90405273,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6060398817062378},{"word":"thanks","start":10.96,"end":11.28,"confidence":0.60498047,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6786187887191772},{"word":"for","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6553407907485962},{"word":"asking","start":11.44,"end":11.92,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6214784979820251},{"word":"just","start":12.16,"end":12.4,"confidence":0.8691406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.12642106413841248},{"word":"wanted","start":12.4,"end":12.719999,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.05559277534484863},{"word":"to","start":12.719999,"end":12.96,"confidence":0.9628906,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.06791804730892181},{"word":"check-in","start":13.28,"end":13.679999,"confidence":0.99934894,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.04930458590388298},{"word":"because","start":13.679999,"end":13.92,"confidence":0.8442383,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.01241600513458252},{"word":"we","start":13.92,"end":14.08,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.000294610857963562},{"word":"noticed","start":14.08,"end":14.4,"confidence":0.99316406,"punctuated_word":"noticed","sentiment":"neutral","sentiment_score":0.008403148502111435},{"word":"that","start":14.4,"end":14.559999,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01717279478907585},{"word":"the","start":14.559999,"end":14.719999,"confidence":0.92578125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012712828814983368},{"word":"router","start":14.719999,"end":14.925,"confidence":0.9350586,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.03575163334608078},{"word":"has","start":15.085,"end":15.325,"confidence":0.99609375,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.011860504746437073},{"word":"been","start":15.325,"end":15.405,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.006402112543582916},{"word":"delivered","start":15.405,"end":15.905,"confidence":0.9440918,"punctuated_word":"delivered,","sentiment":"neutral","sentiment_score":-0.009009171277284622},{"word":"but","start":16.845,"end":17.165,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.028828490525484085},{"word":"the","start":17.165,"end":17.485,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13298413157463074},{"word":"internet","start":17.485,"end":17.965,"confidence":0.97998047,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.0781695544719696},{"word":"service","start":17.965,"end":18.365,"confidence":0.99609375,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.1638081669807434},{"word":"is","start":18.365,"end":18.445,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16724763810634613},{"word":"still","start":18.445,"end":18.765,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.092576801776886},{"word":"offline","start":18.765,"end":19.265,"confidence":0.9946289,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.06288925558328629},{"word":"do","start":19.565,"end":19.725,"confidence":0.9199219,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.03418128192424774},{"word":"you","start":19.725,"end":19.805,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01626032590866089},{"word":"need","start":19.805,"end":19.965,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.024335676804184914},{"word":"assistance","start":19.965,"end":20.465,"confidence":0.59033203,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":-0.01358543336391449},{"word":"in","start":20.525,"end":20.685,"confidence":0.94921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.010740406811237335},{"word":"setting","start":20.685,"end":21.005001,"confidence":1.0,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":0.0003988146781921386},{"word":"it","start":21.005001,"end":21.244999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.001206524670124054},{"word":"up","start":21.244999,"end":21.485,"confidence":0.8742676,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.0017760973423719406},{"word":"or","start":21.485,"end":21.805,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0022175125777721405},{"word":"are","start":21.805,"end":21.965,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.013621143996715546},{"word":"you","start":21.965,"end":22.125,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01572159305214882},{"word":"running","start":22.125,"end":22.445,"confidence":0.99902344,"punctuated_word":"running","sentiment":"neutral","sentiment_score":-0.01754806935787201},{"word":"into","start":22.445,"end":22.765,"confidence":1.0,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.01844746619462967},{"word":"any","start":22.765,"end":22.925,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.008423380553722382},{"word":"issues","start":22.925,"end":23.425,"confidence":1.0,"punctuated_word":"issues?","sentiment":"neutral","sentiment_score":-0.0313887819647789},{"word":"yeah","start":29.05,"end":29.369999,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005572971887886524},{"word":"it","start":29.369999,"end":29.869999,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.00462239608168602},{"word":"was","start":29.93,"end":30.43,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.00265420600771904},{"word":"the","start":30.97,"end":31.21,"confidence":0.96435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005913618952035904},{"word":"status","start":31.21,"end":31.689999,"confidence":1.0,"punctuated_word":"status","sentiment":"neutral","sentiment_score":0.016244394704699516},{"word":"here","start":31.689999,"end":32.01,"confidence":0.99902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.015169421210885048},{"word":"says","start":32.01,"end":32.489998,"confidence":0.96972656,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.012199347838759422},{"word":"delivered","start":32.489998,"end":32.989998,"confidence":0.71728516,"punctuated_word":"delivered,","sentiment":"neutral","sentiment_score":0.0269952192902565},{"word":"left","start":33.29,"end":33.61,"confidence":0.92578125,"punctuated_word":"left","sentiment":"neutral","sentiment_score":0.022647280246019363},{"word":"in","start":33.61,"end":34.09,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.008211750537157059},{"word":"a","start":34.09,"end":34.489998,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00281660258769989},{"word":"safe","start":34.489998,"end":34.809998,"confidence":0.99902344,"punctuated_word":"safe","sentiment":"neutral","sentiment_score":-0.010514795780181885},{"word":"place","start":34.809998,"end":35.309998,"confidence":0.7792969,"punctuated_word":"place,","sentiment":"neutral","sentiment_score":-0.006219856441020966},{"word":"11:22am","start":36.41,"end":38.03,"confidence":0.9975586,"punctuated_word":"11:22AM","sentiment":"neutral","sentiment_score":0.00301130535081029},{"word":"today","start":38.329998,"end":38.829998,"confidence":0.77734375,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.001548463013023138},{"word":"smith","start":40.09,"end":40.59,"confidence":0.9819336,"punctuated_word":"Smith","sentiment":"neutral","sentiment_score":-0.03554271161556244},{"word":"road","start":41.475,"end":41.975,"confidence":0.67285156,"punctuated_word":"Road.","sentiment":"neutral","sentiment_score":-0.06379229575395584},{"word":"okay","start":44.195,"end":44.695,"confidence":0.75805664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03785194829106331},{"word":"yeah","start":50.355,"end":50.855,"confidence":0.7692871,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02750101312994957},{"word":"you","start":51.074997,"end":51.235,"confidence":0.9223633,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0136729646474123},{"word":"can","start":51.235,"end":51.635,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.020099863409996033},{"word":"give","start":51.635,"end":51.795,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.01704774796962738},{"word":"this","start":51.795,"end":52.035,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02029335126280785},{"word":"number","start":52.035,"end":52.434998,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.015867121517658234},{"word":"a","start":52.434998,"end":52.515,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03583496809005737},{"word":"callback","start":52.515,"end":52.995,"confidence":0.77783203,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.016406744718551636},{"word":"or","start":52.995,"end":53.394997,"confidence":0.99902344,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.022576063871383667},{"word":"do","start":53.394997,"end":53.475,"confidence":0.7128906,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.006090499460697174},{"word":"you","start":53.475,"end":53.635,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011675197631120682},{"word":"have","start":53.635,"end":53.795,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.014287490397691728},{"word":"our","start":53.795,"end":53.954998,"confidence":0.88134766,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.010706385597586632},{"word":"after","start":53.954998,"end":54.274998,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.010334789752960203},{"word":"hours","start":54.274998,"end":54.774998,"confidence":0.9980469,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":0.0006204359233379364},{"word":"customer","start":54.86,"end":55.26,"confidence":0.9980469,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.0008247792720794678},{"word":"support","start":55.26,"end":55.42,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.008619604632258415},{"word":"number","start":55.42,"end":55.699997,"confidence":0.9980469,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.00415118969976902},{"word":"as","start":55.699997,"end":55.98,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.018879566341638565},{"word":"well","start":55.98,"end":56.48,"confidence":0.9980469,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.014281929470598698},{"word":"yeah","start":61.019997,"end":61.519997,"confidence":0.97998047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08017127215862274},{"word":"so","start":61.899998,"end":62.14,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09145382046699524},{"word":"that","start":62.14,"end":62.64,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08515624701976776},{"word":"if","start":62.78,"end":62.94,"confidence":0.90478516,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09737786650657654},{"word":"you","start":62.94,"end":63.1,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09290477633476256},{"word":"run","start":63.1,"end":63.339996,"confidence":0.9633789,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.08069784939289093},{"word":"into","start":63.339996,"end":63.579998,"confidence":0.98828125,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.08714410662651062},{"word":"any","start":63.579998,"end":63.899998,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.08447747677564621},{"word":"issues","start":63.899998,"end":64.22,"confidence":0.9980469,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":0.04740471765398979},{"word":"or","start":64.22,"end":64.38,"confidence":0.9316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08989733457565308},{"word":"if","start":64.38,"end":64.54,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08848543465137482},{"word":"you","start":64.54,"end":64.619995,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08125711977481842},{"word":"need","start":64.619995,"end":64.86,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0650118887424469},{"word":"assistance","start":64.86,"end":65.36,"confidence":0.9719238,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.09224337339401244},{"word":"you","start":65.82,"end":65.979996,"confidence":0.57958984,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11541801691055298},{"word":"can","start":65.979996,"end":66.22,"confidence":0.7163086,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10599344223737717},{"word":"we","start":66.54,"end":66.619995,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14782902598381042},{"word":"can","start":66.619995,"end":66.86,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.15052106976509094},{"word":"assist","start":66.86,"end":67.18,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.13905152678489685},{"word":"you","start":67.18,"end":67.34,"confidence":0.9904785,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.12439809739589693},{"word":"you","start":67.34,"end":67.5,"confidence":0.96240234,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.11316568404436111},{"word":"can","start":67.5,"end":67.659996,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10324317216873168},{"word":"give","start":67.659996,"end":67.9,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.10516880452632904},{"word":"us","start":67.9,"end":68.06,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.12065073847770692},{"word":"a","start":68.06,"end":68.14,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12650685012340546},{"word":"callback","start":68.14,"end":68.64,"confidence":0.9980469,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.0977575033903122},{"word":"okay","start":70.98694,"end":71.48694,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.235617071390152},{"word":"yeah","start":72.02694,"end":72.26694,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2661231458187103},{"word":"thank","start":72.26694,"end":72.586945,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4344029426574707},{"word":"you","start":72.586945,"end":72.82694,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.415574848651886},{"word":"as","start":72.82694,"end":73.06694,"confidence":0.99316406,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.383244127035141},{"word":"well","start":73.06694,"end":73.30694,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.3692893981933594},{"word":"bye","start":73.30694,"end":73.62694,"confidence":1.0,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.33757540583610535},{"word":"have","start":73.62694,"end":73.86694,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5324605703353882},{"word":"a","start":73.86694,"end":73.94694,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5621875524520874},{"word":"great","start":73.94694,"end":74.18694,"confidence":0.9980469,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5743494033813477},{"word":"day","start":74.18694,"end":74.68694,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4890647530555725}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Richard? Yes.\n\nI'm good. Thanks for asking. Just wanted to, check-in because we noticed that the router has been delivered, but the Internet service is still offline. Do you need assistance in setting it up, or are you running into any issues? Yeah.\n\nIt was the status here says delivered, left in a safe place, 11:22AM today, Smith Road. Okay. Yeah. You can give this number a callback. Or do you have our after hours customer support number as well?\n\nYeah. So that if you run into any issues or if you need assistance, you can we can assist you. You can give us a callback. Okay. Yeah.\n\nThank you as well. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.06388173252344131},{"text":"Good afternoon.","start":3.84,"end":4.48,"sentiment":"neutral","sentiment_score":0.23774869740009308},{"text":"This is Maureen from Airtel tech support.","start":4.48,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.155682911830289},{"text":"Am I speaking with Richard?","start":7.52,"end":8.74,"sentiment":"neutral","sentiment_score":0.08207953423261642},{"text":"Yes.","start":9.92,"end":10.24,"sentiment":"neutral","sentiment_score":0.2830536663532257}],"sentiment":"neutral","sentiment_score":0.1451631779782474,"num_words":16,"start":3.04,"end":10.24},{"sentences":[{"text":"I'm good.","start":10.24,"end":10.96,"sentiment":"positive","sentiment_score":0.5581192672252655},{"text":"Thanks for asking.","start":10.96,"end":11.92,"sentiment":"positive","sentiment_score":0.6518126924832662},{"text":"Just wanted to, check-in because we noticed that the router has been delivered, but the Internet service is still offline.","start":12.16,"end":19.265,"sentiment":"neutral","sentiment_score":-0.019466484896838665},{"text":"Do you need assistance in setting it up, or are you running into any issues?","start":19.565,"end":23.425,"sentiment":"neutral","sentiment_score":-0.01377612203359604},{"text":"Yeah.","start":29.05,"end":29.369999,"sentiment":"neutral","sentiment_score":0.005572971887886524}],"sentiment":"neutral","sentiment_score":0.06051897695969518,"num_words":41,"start":10.24,"end":29.369999},{"sentences":[{"text":"It was the status here says delivered, left in a safe place, 11:22AM today, Smith Road.","start":29.369999,"end":41.975,"sentiment":"neutral","sentiment_score":0.00017921376274898648},{"text":"Okay.","start":44.195,"end":44.695,"sentiment":"neutral","sentiment_score":-0.03785194829106331},{"text":"Yeah.","start":50.355,"end":50.855,"sentiment":"neutral","sentiment_score":0.02750101312994957},{"text":"You can give this number a callback.","start":51.074997,"end":52.995,"sentiment":"neutral","sentiment_score":0.019888965945158685},{"text":"Or do you have our after hours customer support number as well?","start":52.995,"end":56.48,"sentiment":"neutral","sentiment_score":0.008125528615588943}],"sentiment":"neutral","sentiment_score":0.006195826758001302,"num_words":37,"start":29.369999,"end":56.48},{"sentences":[{"text":"Yeah.","start":61.019997,"end":61.519997,"sentiment":"neutral","sentiment_score":0.08017127215862274},{"text":"So that if you run into any issues or if you need assistance, you can we can assist you.","start":61.899998,"end":67.34,"sentiment":"neutral","sentiment_score":0.09824858899963529},{"text":"You can give us a callback.","start":67.34,"end":68.64,"sentiment":"neutral","sentiment_score":0.11108212545514107},{"text":"Okay.","start":70.98694,"end":71.48694,"sentiment":"neutral","sentiment_score":0.235617071390152},{"text":"Yeah.","start":72.02694,"end":72.26694,"sentiment":"neutral","sentiment_score":0.2661231458187103}],"sentiment":"neutral","sentiment_score":0.11125455118183579,"num_words":28,"start":61.019997,"end":72.26694},{"sentences":[{"text":"Thank you as well.","start":72.26694,"end":73.30694,"sentiment":"positive","sentiment_score":0.40062782913446426},{"text":"Bye.","start":73.30694,"end":73.62694,"sentiment":"positive","sentiment_score":0.33757540583610535},{"text":"Have a great day.","start":73.62694,"end":74.68694,"sentiment":"positive","sentiment_score":0.5395155698060989}],"sentiment":"positive","sentiment_score":0.4553498890664842,"num_words":9,"start":72.26694,"end":74.68694}]}}]},{"alternatives":[{"transcript":"Hello? Yes. How are you? Yes. Speaking. I haven't received I haven't received it yet. I haven't it's not with me yet, the the router. Okay. I'm not up because I'm not home at the moment. I'm still, you know, leaving work. So can I ring back on this number if I need support? I'll Google that one. Yeah. I think I've got it on some one of the emails. That sounds good. Thank you so much for calling. Bye bye. You too. Bye.","confidence":0.9970703,"words":[{"word":"hello","start":1.76,"end":2.26,"confidence":0.9592285,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.018173977732658383},{"word":"yes","start":8.0,"end":8.32,"confidence":0.9885254,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.089826300740242},{"word":"how","start":8.32,"end":8.48,"confidence":0.93603516,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.17743730545043945},{"word":"are","start":8.48,"end":8.639999,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.12631916999816897},{"word":"you","start":8.639999,"end":9.139999,"confidence":0.99853516,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.13491290807724},{"word":"yes","start":9.36,"end":9.679999,"confidence":0.9819336,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10841377079486848},{"word":"speaking","start":9.679999,"end":10.179999,"confidence":0.99853516,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.12988217175006866},{"word":"i","start":22.935,"end":23.095,"confidence":0.8461914,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11113105714321136},{"word":"haven't","start":23.095,"end":23.415,"confidence":0.90722656,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.09517484903335573},{"word":"received","start":23.415,"end":23.814999,"confidence":0.5810547,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.13514897227287292},{"word":"i","start":23.814999,"end":23.974998,"confidence":0.9194336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12004907429218292},{"word":"haven't","start":23.974998,"end":24.295,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.1289120465517044},{"word":"received","start":24.295,"end":24.615,"confidence":0.99902344,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.18591296672821045},{"word":"it","start":24.615,"end":24.855,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1916394829750061},{"word":"yet","start":24.855,"end":25.095,"confidence":0.9970703,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.18732306361198425},{"word":"i","start":25.095,"end":25.175,"confidence":0.8198242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1689537912607193},{"word":"haven't","start":25.175,"end":25.335,"confidence":0.88500977,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.11840324848890305},{"word":"it's","start":25.415,"end":25.575,"confidence":0.9946289,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1351681649684906},{"word":"not","start":25.575,"end":25.814999,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11899934709072112},{"word":"with","start":25.814999,"end":25.974998,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.13182157278060913},{"word":"me","start":25.974998,"end":26.134998,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1570322960615158},{"word":"yet","start":26.134998,"end":26.615,"confidence":0.8166504,"punctuated_word":"yet,","sentiment":"neutral","sentiment_score":-0.17862942814826965},{"word":"the","start":26.615,"end":27.115,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18440425395965576},{"word":"the","start":27.415,"end":27.654999,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15144723653793335},{"word":"router","start":27.654999,"end":28.154999,"confidence":0.9855957,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.1090787872672081},{"word":"okay","start":40.02,"end":40.5,"confidence":0.9255371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021001897752285004},{"word":"i'm","start":40.5,"end":40.66,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04982553422451019},{"word":"not","start":40.66,"end":40.9,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.059293411672115326},{"word":"up","start":40.9,"end":41.22,"confidence":0.7866211,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.05476660653948784},{"word":"because","start":41.7,"end":42.02,"confidence":0.92822266,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11566957086324692},{"word":"i'm","start":42.02,"end":42.18,"confidence":0.99194336,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12659801542758942},{"word":"not","start":42.18,"end":42.42,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11781568080186844},{"word":"home","start":42.42,"end":42.739998,"confidence":0.9716797,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.13186222314834595},{"word":"at","start":42.739998,"end":42.9,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.17622853815555573},{"word":"the","start":42.9,"end":43.059998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14557363092899325},{"word":"moment","start":43.059998,"end":43.46,"confidence":0.9980469,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.12458813935518263},{"word":"i'm","start":43.46,"end":43.62,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0647137388586998},{"word":"still","start":43.62,"end":44.12,"confidence":0.97680664,"punctuated_word":"still,","sentiment":"neutral","sentiment_score":-0.04290331155061722},{"word":"you","start":45.195,"end":45.355,"confidence":0.6279297,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.025077465921640396},{"word":"know","start":45.355,"end":45.434998,"confidence":0.9995117,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.039302509278059006},{"word":"leaving","start":45.434998,"end":45.835,"confidence":0.7836914,"punctuated_word":"leaving","sentiment":"neutral","sentiment_score":-0.038876499980688095},{"word":"work","start":45.835,"end":46.155,"confidence":0.94970703,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.053051143884658813},{"word":"so","start":46.155,"end":46.655,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.026432812213897705},{"word":"can","start":47.434998,"end":47.675,"confidence":0.98828125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.007782572880387306},{"word":"i","start":47.675,"end":47.835,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017590085044503212},{"word":"ring","start":47.835,"end":47.995,"confidence":0.99902344,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.013625365681946278},{"word":"back","start":47.995,"end":48.155,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.012189263477921486},{"word":"on","start":48.155,"end":48.315,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.006188243627548218},{"word":"this","start":48.315,"end":48.555,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.010191384702920914},{"word":"number","start":48.555,"end":48.714996,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.018502127379179},{"word":"if","start":48.714996,"end":48.875,"confidence":0.98828125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.019522709771990776},{"word":"i","start":48.875,"end":48.954998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.035721924155950546},{"word":"need","start":48.954998,"end":49.274998,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.02410494163632393},{"word":"support","start":49.274998,"end":49.774998,"confidence":0.9916992,"punctuated_word":"support?","sentiment":"neutral","sentiment_score":-0.014505117200315},{"word":"i'll","start":56.875,"end":57.114998,"confidence":0.78344727,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.005378181114792824},{"word":"google","start":57.114998,"end":57.515,"confidence":0.5551758,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":0.013312173075973988},{"word":"that","start":57.515,"end":57.675,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.004277469590306282},{"word":"one","start":57.675,"end":57.914997,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.00964496098458767},{"word":"yeah","start":57.914997,"end":58.074997,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04112278297543526},{"word":"i","start":58.074997,"end":58.155,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027096686884760857},{"word":"think","start":58.155,"end":58.394997,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.021624203771352768},{"word":"i've","start":58.394997,"end":58.475,"confidence":0.7480469,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.02961636148393154},{"word":"got","start":58.475,"end":58.714996,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.027661940082907677},{"word":"it","start":58.714996,"end":58.875,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01876678317785263},{"word":"on","start":58.875,"end":59.034996,"confidence":0.9921875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02336866594851017},{"word":"some","start":59.034996,"end":59.195,"confidence":0.99121094,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.004896968603134155},{"word":"one","start":59.274998,"end":59.52,"confidence":0.9951172,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.00798197090625763},{"word":"of","start":59.52,"end":59.72,"confidence":0.9838867,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03623184189200401},{"word":"the","start":59.72,"end":59.920002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029251258820295337},{"word":"emails","start":59.920002,"end":60.420002,"confidence":0.99853516,"punctuated_word":"emails.","sentiment":"neutral","sentiment_score":0.023635346442461017},{"word":"that","start":69.36,"end":69.6,"confidence":0.8276367,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.3326522409915924},{"word":"sounds","start":69.6,"end":69.84,"confidence":0.9892578,"punctuated_word":"sounds","sentiment":"positive","sentiment_score":0.4652370810508728},{"word":"good","start":69.84,"end":70.0,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.36897653341293335},{"word":"thank","start":70.0,"end":70.24,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.559475302696228},{"word":"you","start":70.24,"end":70.32,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5629681944847107},{"word":"so","start":70.32,"end":70.48,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6384784579277039},{"word":"much","start":70.48,"end":70.72,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.617938756942749},{"word":"for","start":70.72,"end":70.88,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6418020129203796},{"word":"calling","start":70.88,"end":71.38,"confidence":1.0,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.5398783683776855},{"word":"bye","start":74.52693,"end":74.686935,"confidence":0.9301758,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2166876494884491},{"word":"bye","start":74.686935,"end":75.006935,"confidence":0.9760742,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.23350712656974792},{"word":"you","start":75.006935,"end":75.24693,"confidence":0.96240234,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1699748933315277},{"word":"too","start":75.24693,"end":75.48694,"confidence":0.9975586,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.1611562222242355},{"word":"bye","start":75.48694,"end":75.98694,"confidence":0.9904785,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08571397513151169}],"paragraphs":{"transcript":"\nHello? Yes. How are you? Yes. Speaking.\n\nI haven't received I haven't received it yet. I haven't it's not with me yet, the the router. Okay. I'm not up because I'm not home at the moment. I'm still, you know, leaving work.\n\nSo can I ring back on this number if I need support? I'll Google that one. Yeah. I think I've got it on some one of the emails. That sounds good.\n\nThank you so much for calling. Bye bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.018173977732658383},{"text":"Yes.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.089826300740242},{"text":"How are you?","start":8.32,"end":9.139999,"sentiment":"neutral","sentiment_score":0.14622312784194946},{"text":"Yes.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.10841377079486848},{"text":"Speaking.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.12988217175006866}],"sentiment":"neutral","sentiment_score":0.11213794350624084,"num_words":7,"start":1.76,"end":10.179999},{"sentences":[{"text":"I haven't received I haven't received it yet.","start":22.935,"end":25.095,"sentiment":"neutral","sentiment_score":-0.14441143907606602},{"text":"I haven't it's not with me yet, the the router.","start":25.095,"end":28.154999,"sentiment":"neutral","sentiment_score":-0.14539381265640258},{"text":"Okay.","start":40.02,"end":40.5,"sentiment":"neutral","sentiment_score":-0.021001897752285004},{"text":"I'm not up because I'm not home at the moment.","start":40.5,"end":43.46,"sentiment":"neutral","sentiment_score":-0.11022213511168957},{"text":"I'm still, you know, leaving work.","start":43.46,"end":46.155,"sentiment":"neutral","sentiment_score":-0.04398744491239389}],"sentiment":"neutral","sentiment_score":-0.11418221592903137,"num_words":35,"start":22.935,"end":46.155},{"sentences":[{"text":"So can I ring back on this number if I need support?","start":46.155,"end":49.774998,"sentiment":"neutral","sentiment_score":-0.017196378981073696},{"text":"I'll Google that one.","start":56.875,"end":57.914997,"sentiment":"neutral","sentiment_score":0.00815319619141519},{"text":"Yeah.","start":57.914997,"end":58.074997,"sentiment":"neutral","sentiment_score":0.04112278297543526},{"text":"I think I've got it on some one of the emails.","start":58.074997,"end":60.420002,"sentiment":"neutral","sentiment_score":0.022739275273951618},{"text":"That sounds good.","start":69.36,"end":70.0,"sentiment":"positive","sentiment_score":0.3889552851517995}],"sentiment":"neutral","sentiment_score":0.04143151301409929,"num_words":31,"start":46.155,"end":70.0},{"sentences":[{"text":"Thank you so much for calling.","start":70.0,"end":71.38,"sentiment":"positive","sentiment_score":0.5934235155582428},{"text":"Bye bye.","start":74.52693,"end":75.006935,"sentiment":"neutral","sentiment_score":0.2250973880290985},{"text":"You too.","start":75.006935,"end":75.48694,"sentiment":"neutral","sentiment_score":0.16556555777788162},{"text":"Bye.","start":75.48694,"end":75.98694,"sentiment":"neutral","sentiment_score":0.08571397513151169}],"sentiment":"positive","sentiment_score":0.4025073600086299,"num_words":11,"start":70.0,"end":75.98694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking\n\nChannel 1: Yes.\n\nChannel 0: with Richard?\n\nChannel 1: How are you? Yes. Speaking.\n\nChannel 0: Yes. I'm good. Thanks for asking. Just wanted to, check-in because we noticed that the router has been delivered, but the Internet service is still offline. Do you need assistance in setting it up, or are you running into any issues?\n\nChannel 1: I haven't received I haven't received it yet. I haven't it's not with me yet, the the router.\n\nChannel 0: Yeah. It was the status here says delivered, left in a safe place, 11:22AM today,\n\nChannel 1: Okay.\n\nChannel 0: Smith\n\nChannel 1: I'm not up\n\nChannel 0: Road.\n\nChannel 1: because I'm not home at the moment. I'm still,\n\nChannel 0: Okay.\n\nChannel 1: you know, leaving work. So can I ring back on this number if I need support?\n\nChannel 0: Yeah. You can give this number a callback. Or do you have our after hours customer support number as well?\n\nChannel 1: I'll Google that one. Yeah. I think I've got it on some one of the emails.\n\nChannel 0: Yeah. So that if you run into any issues or if you need assistance, you can we can assist you. You can give us a callback.\n\nChannel 1: That sounds good. Thank you so much for calling.\n\nChannel 0: Okay. Yeah. Thank you as well. Bye. Have a great day.\n\nChannel 1: Bye bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.018173977732658383}],"sentiment":"neutral","sentiment_score":0.018173977732658383,"channel":1,"num_words":1,"start":1.76,"end":2.26},{"sentences":[{"text":"Hello.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.06388173252344131},{"text":"Good afternoon.","start":3.84,"end":4.48,"sentiment":"neutral","sentiment_score":0.23774869740009308},{"text":"This is Maureen from Airtel tech support.","start":4.48,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.155682911830289},{"text":"Am I speaking","start":7.52,"end":8.08,"sentiment":"neutral","sentiment_score":0.08117219805717468}],"sentiment":"neutral","sentiment_score":0.14405200802362883,"channel":0,"num_words":13,"start":3.04,"end":8.08},{"sentences":[{"text":"Yes.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.089826300740242}],"sentiment":"neutral","sentiment_score":0.089826300740242,"channel":1,"num_words":1,"start":8.0,"end":8.32},{"sentences":[{"text":"with Richard?","start":8.08,"end":8.74,"sentiment":"neutral","sentiment_score":0.08344053849577904}],"sentiment":"neutral","sentiment_score":0.08344053849577904,"channel":0,"num_words":2,"start":8.08,"end":8.74},{"sentences":[{"text":"How are you?","start":8.32,"end":9.139999,"sentiment":"neutral","sentiment_score":0.14622312784194946},{"text":"Yes.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.10841377079486848},{"text":"Speaking.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.12988217175006866}],"sentiment":"neutral","sentiment_score":0.13539306521415712,"channel":1,"num_words":5,"start":8.32,"end":10.179999},{"sentences":[{"text":"Yes.","start":9.92,"end":10.24,"sentiment":"neutral","sentiment_score":0.2830536663532257},{"text":"I'm good.","start":10.24,"end":10.96,"sentiment":"positive","sentiment_score":0.5581192672252655},{"text":"Thanks for asking.","start":10.96,"end":11.92,"sentiment":"positive","sentiment_score":0.6518126924832662},{"text":"Just wanted to, check-in because we noticed that the router has been delivered, but the Internet service is still offline.","start":12.16,"end":19.265,"sentiment":"neutral","sentiment_score":-0.019466484896838665},{"text":"Do you need assistance in setting it up, or are you running into any issues?","start":19.565,"end":23.425,"sentiment":"neutral","sentiment_score":-0.01377612203359604}],"sentiment":"neutral","sentiment_score":0.06728679877592296,"channel":0,"num_words":41,"start":9.92,"end":23.425},{"sentences":[{"text":"I haven't received I haven't received it yet.","start":22.935,"end":25.095,"sentiment":"neutral","sentiment_score":-0.14441143907606602},{"text":"I haven't it's not with me yet, the the router.","start":25.095,"end":28.154999,"sentiment":"neutral","sentiment_score":-0.14539381265640258}],"sentiment":"neutral","sentiment_score":-0.144957202176253,"channel":1,"num_words":18,"start":22.935,"end":28.154999},{"sentences":[{"text":"Yeah.","start":29.05,"end":29.369999,"sentiment":"neutral","sentiment_score":0.005572971887886524},{"text":"It was the status here says delivered, left in a safe place, 11:22AM today,","start":29.369999,"end":38.829998,"sentiment":"neutral","sentiment_score":0.00730017339810729}],"sentiment":"neutral","sentiment_score":0.007185026630759239,"channel":0,"num_words":15,"start":29.05,"end":38.829998},{"sentences":[{"text":"Okay.","start":40.02,"end":40.5,"sentiment":"neutral","sentiment_score":-0.021001897752285004}],"sentiment":"neutral","sentiment_score":-0.021001897752285004,"channel":1,"num_words":1,"start":40.02,"end":40.5},{"sentences":[{"text":"Smith","start":40.09,"end":40.59,"sentiment":"neutral","sentiment_score":-0.03554271161556244}],"sentiment":"neutral","sentiment_score":-0.03554271161556244,"channel":0,"num_words":1,"start":40.09,"end":40.59},{"sentences":[{"text":"I'm not up","start":40.5,"end":41.22,"sentiment":"neutral","sentiment_score":-0.05462851747870445}],"sentiment":"neutral","sentiment_score":-0.05462851747870445,"channel":1,"num_words":3,"start":40.5,"end":41.22},{"sentences":[{"text":"Road.","start":41.475,"end":41.975,"sentiment":"neutral","sentiment_score":-0.06379229575395584}],"sentiment":"neutral","sentiment_score":-0.06379229575395584,"channel":0,"num_words":1,"start":41.475,"end":41.975},{"sentences":[{"text":"because I'm not home at the moment.","start":41.7,"end":43.46,"sentiment":"neutral","sentiment_score":-0.13404797124011175},{"text":"I'm still,","start":43.46,"end":44.12,"sentiment":"neutral","sentiment_score":-0.05380852520465851}],"sentiment":"neutral","sentiment_score":-0.11621698323223326,"channel":1,"num_words":9,"start":41.7,"end":44.12},{"sentences":[{"text":"Okay.","start":44.195,"end":44.695,"sentiment":"neutral","sentiment_score":-0.03785194829106331}],"sentiment":"neutral","sentiment_score":-0.03785194829106331,"channel":0,"num_words":1,"start":44.195,"end":44.695},{"sentences":[{"text":"you know, leaving work.","start":45.195,"end":46.155,"sentiment":"neutral","sentiment_score":-0.03907690476626158},{"text":"So can I ring back on this number if I need support?","start":46.155,"end":49.774998,"sentiment":"neutral","sentiment_score":-0.017196378981073696}],"sentiment":"neutral","sentiment_score":-0.022666510427370667,"channel":1,"num_words":16,"start":45.195,"end":49.774998},{"sentences":[{"text":"Yeah.","start":50.355,"end":50.855,"sentiment":"neutral","sentiment_score":0.02750101312994957},{"text":"You can give this number a callback.","start":51.074997,"end":52.995,"sentiment":"neutral","sentiment_score":0.019888965945158685},{"text":"Or do you have our after hours customer support number as well?","start":52.995,"end":56.48,"sentiment":"neutral","sentiment_score":0.008125528615588943}],"sentiment":"neutral","sentiment_score":0.013211505906656384,"channel":0,"num_words":20,"start":50.355,"end":56.48},{"sentences":[{"text":"I'll Google that one.","start":56.875,"end":57.914997,"sentiment":"neutral","sentiment_score":0.00815319619141519},{"text":"Yeah.","start":57.914997,"end":58.074997,"sentiment":"neutral","sentiment_score":0.04112278297543526},{"text":"I think I've got it on some one of the emails.","start":58.074997,"end":60.420002,"sentiment":"neutral","sentiment_score":0.022739275273951618}],"sentiment":"neutral","sentiment_score":0.020241724734660238,"channel":1,"num_words":16,"start":56.875,"end":60.420002},{"sentences":[{"text":"Yeah.","start":61.019997,"end":61.519997,"sentiment":"neutral","sentiment_score":0.08017127215862274},{"text":"So that if you run into any issues or if you need assistance, you can we can assist you.","start":61.899998,"end":67.34,"sentiment":"neutral","sentiment_score":0.09824858899963529},{"text":"You can give us a callback.","start":67.34,"end":68.64,"sentiment":"neutral","sentiment_score":0.11108212545514107}],"sentiment":"neutral","sentiment_score":0.10051489291855922,"channel":0,"num_words":26,"start":61.019997,"end":68.64},{"sentences":[{"text":"That sounds good.","start":69.36,"end":70.0,"sentiment":"positive","sentiment_score":0.3889552851517995},{"text":"Thank you so much for calling.","start":70.0,"end":71.38,"sentiment":"positive","sentiment_score":0.5934235155582428}],"sentiment":"positive","sentiment_score":0.525267438756095,"channel":1,"num_words":9,"start":69.36,"end":71.38},{"sentences":[{"text":"Okay.","start":70.98694,"end":71.48694,"sentiment":"neutral","sentiment_score":0.235617071390152},{"text":"Yeah.","start":72.02694,"end":72.26694,"sentiment":"neutral","sentiment_score":0.2661231458187103},{"text":"Thank you as well.","start":72.26694,"end":73.30694,"sentiment":"positive","sentiment_score":0.40062782913446426},{"text":"Bye.","start":73.30694,"end":73.62694,"sentiment":"positive","sentiment_score":0.33757540583610535},{"text":"Have a great day.","start":73.62694,"end":74.68694,"sentiment":"positive","sentiment_score":0.5395155698060989}],"sentiment":"positive","sentiment_score":0.4181717471642928,"channel":0,"num_words":11,"start":70.98694,"end":74.68694},{"sentences":[{"text":"Bye bye.","start":74.52693,"end":75.006935,"sentiment":"neutral","sentiment_score":0.2250973880290985},{"text":"You too.","start":75.006935,"end":75.48694,"sentiment":"neutral","sentiment_score":0.16556555777788162},{"text":"Bye.","start":75.48694,"end":75.98694,"sentiment":"neutral","sentiment_score":0.08571397513151169}],"sentiment":"neutral","sentiment_score":0.17340797334909439,"channel":1,"num_words":5,"start":74.52693,"end":75.98694}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls Richard to check if he needs assistance with setting up his router. Richard informs her that he is not up road and is leaving work. The representative offers to call Richard's after-hours customer support number and provides a callback number."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. Am I speaking Yes. with Richard? How are you? Yes. Speaking. Yes. I'm good. Thanks for asking. Just wanted to, check-in because we noticed that the router has been delivered, but the Internet service is still offline. Do you need assistance in setting it up, or are you running into any issues?","start_word":4,"end_word":62,"intents":[{"intent":"Assist customer","confidence_score":0.05266845}]},{"text":"Just wanted to, check-in because we noticed that the router has been delivered, but the Internet service is still offline. Do you need assistance in setting it up, or are you running into any issues?","start_word":28,"end_word":62,"intents":[{"intent":"Check-in","confidence_score":0.63442004},{"intent":"Set up router","confidence_score":0.17617278}]},{"text":"So can I ring back on this number if I need support? Yeah.","start_word":116,"end_word":128,"intents":[{"intent":"Request call back","confidence_score":0.0009380786}]},{"text":"You can give this number a callback. Or do you have our after hours customer support number as well? I'll Google that one.","start_word":129,"end_word":151,"intents":[{"intent":"Provide support number","confidence_score":0.16394009}]},{"text":"You can give this number a callback. Or do you have our after hours customer support number as well? I'll Google that one. Yeah. I think I've got it on some one of the emails. Yeah. So that if you run into any issues or if you need assistance, you can we can assist you. You can give us a callback. That sounds good.","start_word":129,"end_word":192,"intents":[{"intent":"Provide callback number","confidence_score":0.071490206}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking Yes. with Richard? How are you? Yes. Speaking. Yes.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.1359172165393829},{"text":"I'm good. Thanks for asking.","start_word":23,"end_word":27,"sentiment":"positive","sentiment_score":0.5910658240318298},{"text":"Just wanted to, check-in because we noticed that the router has been delivered, but the Internet service is still offline. Do you need assistance in setting it up, or are you running into any issues? I haven't received I haven't received it yet. I haven't it's not with me yet, the the router. Yeah. It was the status here says delivered, left in a safe place, 11:22AM today, Okay. Smith I'm not up Road. because I'm not home at the moment. I'm still, Okay. you know, leaving work. So can I ring back on this number if I need support? Yeah. You can give this number a callback. Or do you have our after hours customer support number as well? I'll Google that one. Yeah. I think I've got it on some one of the emails. Yeah. So that if you run into any issues or if you need assistance, you can we can assist you. You can give us a callback.","start_word":28,"end_word":189,"sentiment":"neutral","sentiment_score":-0.013895389623939993},{"text":"That sounds good. Thank you so much for calling.","start_word":190,"end_word":198,"sentiment":"positive","sentiment_score":0.5123874545097351},{"text":"Okay. Yeah.","start_word":199,"end_word":200,"sentiment":"neutral","sentiment_score":0.25087010860443115},{"text":"Thank you as well. Bye. Have a great day.","start_word":201,"end_word":209,"sentiment":"positive","sentiment_score":0.4424172639846802},{"text":"Bye bye. You too. Bye.","start_word":210,"end_word":214,"sentiment":"neutral","sentiment_score":0.17895770072937012}],"average":{"sentiment":"neutral","sentiment_score":0.07006563284458259}}}}