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So I am just ringing up regarding our pending actions regarding your upgraded plan from 50 m b p s to 100 and b p s. Yes. I have good news for you. First, I am glad to inform you that the upgraded plan has been processed. However, it's not yet let me just see. I I just need to call you again and confirm that we can activate the service with your upgraded SAN with 100 MBPS. As I've mentioned before, you won't get billed for from the activation date of your upgraded plan to October 30. I'm sorry. September 30. There's no need to pay for it. And, also, I also understand if you could still remember the ticket communication that that you filed. I know that the ticket was raised regarding a compensation regarding the outages. If I may ask if you have already received an email from Maureen, our technical support? No worries. Thank you so much. Mhmm. Alright. That's an email for could you tell me more about the email? I mean, that's the compensation I mean hold on. I just want to make sure that we are on the same page as the outcome of the ticket from the network saying that they we won't be able I mean, they won't be able to provide consultation for from the outages as that is regard regarding with maintenance. But I know that so for to I just come up with giving you discounts for your three months upgraded plan to them. So you can still remember that I offered you our old site price for $89 sorry. $89. Is it $89.09? Just give me one second. Hold on. Let me just pull up our old website again with this new website and old website. I just need to go back with both of the website. Just give me one second. I'm I I assure you that this is going to be a better offer than asking compensation from the network. Okay? Just give me one second because I wanna make sure that you I will be exhausting all my options here on my end. Okay. I think our website is still Give me one second today. Alright. So, Susan, with your current plan for 50 Yen DTS, your current plan that you're paying is for $79.95. Right? So I've also mentioned that starting next month, October, our prices will change. So that will the 100 n d p s would be $100. And following up our old site I'm sorry, Susan. My website is still loading. Hold on. Got it. So let's compare. So Are you getting it for what on the website? Sorry? Hold on one moment. So your current plan for our old from our old website is $79.95. I've offered you our old website price for the Linham network. Give me one second. Let me just okay. It's already loading now. Oh my gosh. I'm so sorry if I'm taking too much of your time today I mean, this evening. Okay. So the linen 100 mbps from our old website, which I offered you, was actually $89.95. The 100 n d t s from our new website is $100 and $100. So that's going to be our standard price starting next month, October. However, I offered you our current our current plan, the $89.95. So here's the good news for you, Susan. Instead of offering you the $89.95, which is standard, no discount, let me offer you the standard price for a $100 for 180¢. And on top of it, I'll go ahead and provide you and give you a three month 15% discount. So that instead of paying $89.95 monthly, you'll get to pay for only $85 per cent for three months. So that's going to be October from the month of October, November, and December. How's that sound for you, Suzanne? Actually, it's one from our old website. But as I mentioned to you last week, our plan will I mean, our prices will change from $89.95 per month for $100, and it will change to $100. So to be a consideration, I gave you the $89.95, but I come up with this $100, which is the standard price. And on top of it, I'll be giving you 15% discount per month for three months. So that's going to be instead of paying $89 instead of okay. So instead of paying $18.95, that's going to be $85. Okay? Will that be fine for you then? Was this a yeah. No worries. So let me just take a look if our technical supervisor was able to upgrade it now. Okay. So we'll process When will this stop? I'm sorry? When will this stop? Oh, we've already we are to process your upgraded plan today. So yes. Today. Right now Yes, then. So but no worries. I'll be with you as long as I'm pretty sure that you are stable properly connected with your Internet. Okay? I won't leave you behind. Well, I'll I'll be with you. Okay? Alright. So to sum it up, we'll go ahead and process the upgraded plan. Again, you won't be you won't get billed up until September 30, and your upgraded plan will commence next month, month of October with 15% discount for three months. So that's going to be $85 from October, November, and December. Okay? Yeah. Alright. Thank you so much, and then for your time. If you need further assistance regarding with your account or your credit plan, please don't hesitate to call us. You can call me using this number, and you just call my name, and I'll hit and pick up the phone. Alright. Thank you so much for your help, ma'am. I appreciate it. Thank you so much, Suzanne. Everything else I mean, everything for you, I'll make sure to provide it to you. Will you send me the email confirmation confirming your upgraded plan. Anything else you wanna add in your email? Okay. Sure. No worries. Yes. No worries. We'll make sure that we will send you an email regarding this upgrade of then. Thank you so much for your time, Susan. Have a great day. Goodbye for now. Good evening. 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Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Suzanne? Hello, Suzanne.\n\nHow are you doing today? I'm doing great. Thank you so much for asking. So I am just ringing up regarding our pending actions regarding your upgraded plan from 50 m b p s to 100 and b p s. Yes.\n\nI have good news for you. First, I am glad to inform you that the upgraded plan has been processed. However, it's not yet let me just see. I I just need to call you again and confirm that we can activate the service with your upgraded SAN with 100 MBPS. As I've mentioned before, you won't get billed for from the activation date of your upgraded plan to October 30.\n\nI'm sorry. September 30. There's no need to pay for it. And, also, I also understand if you could still remember the ticket communication that that you filed. I know that the ticket was raised regarding a compensation regarding the outages.\n\nIf I may ask if you have already received an email from Maureen, our technical support? No worries. Thank you so much. Mhmm. Alright.\n\nThat's an email for could you tell me more about the email? I mean, that's the compensation I mean hold on. I just want to make sure that we are on the same page as the outcome of the ticket from the network saying that they we won't be able I mean, they won't be able to provide consultation for from the outages as that is regard regarding with maintenance. But I know that so for to I just come up with giving you discounts for your three months upgraded plan to them. So you can still remember that I offered you our old site price for $89 sorry.\n\n$89. Is it $89.09? Just give me one second. Hold on. Let me just pull up our old website again with this new website and old website.\n\nI just need to go back with both of the website. Just give me one second. I'm I I assure you that this is going to be a better offer than asking compensation from the network. Okay? Just give me one second because I wanna make sure that you I will be exhausting all my options here on my end.\n\nOkay. I think our website is still Give me one second today. Alright. So, Susan, with your current plan for 50 Yen DTS, your current plan that you're paying is for $79.95. Right?\n\nSo I've also mentioned that starting next month, October, our prices will change. So that will the 100 n d p s would be $100. And following up our old site I'm sorry, Susan. My website is still loading. Hold on.\n\nGot it. So let's compare. So Are you getting it for what on the website? Sorry? Hold on one moment.\n\nSo your current plan for our old from our old website is $79.95. I've offered you our old website price for the Linham network. Give me one second. Let me just okay. It's already loading now.\n\nOh my gosh. I'm so sorry if I'm taking too much of your time today I mean, this evening. Okay. So the linen 100 mbps from our old website, which I offered you, was actually $89.95. The 100 n d t s from our new website is $100 and $100.\n\nSo that's going to be our standard price starting next month, October. However, I offered you our current our current plan, the $89.95. So here's the good news for you, Susan. Instead of offering you the $89.95, which is standard, no discount, let me offer you the standard price for a $100 for 180¢. And on top of it, I'll go ahead and provide you and give you a three month 15% discount.\n\nSo that instead of paying $89.95 monthly, you'll get to pay for only $85 per cent for three months. So that's going to be October from the month of October, November, and December. How's that sound for you, Suzanne? Actually, it's one from our old website. But as I mentioned to you last week, our plan will I mean, our prices will change from $89.95 per month for $100, and it will change to $100.\n\nSo to be a consideration, I gave you the $89.95, but I come up with this $100, which is the standard price. And on top of it, I'll be giving you 15% discount per month for three months. So that's going to be instead of paying $89 instead of okay. So instead of paying $18.95, that's going to be $85. Okay?\n\nWill that be fine for you then? Was this a yeah. No worries. So let me just take a look if our technical supervisor was able to upgrade it now. Okay.\n\nSo we'll process When will this stop? I'm sorry? When will this stop? Oh, we've already we are to process your upgraded plan today. So yes.\n\nToday. Right now Yes, then. So but no worries. I'll be with you as long as I'm pretty sure that you are stable properly connected with your Internet. Okay?\n\nI won't leave you behind. Well, I'll I'll be with you. Okay? Alright. So to sum it up, we'll go ahead and process the upgraded plan.\n\nAgain, you won't be you won't get billed up until September 30, and your upgraded plan will commence next month, month of October with 15% discount for three months. So that's going to be $85 from October, November, and December. Okay? Yeah. Alright.\n\nThank you so much, and then for your time. If you need further assistance regarding with your account or your credit plan, please don't hesitate to call us. You can call me using this number, and you just call my name, and I'll hit and pick up the phone. Alright. Thank you so much for your help, ma'am.\n\nI appreciate it. Thank you so much, Suzanne. Everything else I mean, everything for you, I'll make sure to provide it to you. Will you send me the email confirmation confirming your upgraded plan. Anything else you wanna add in your email?\n\nOkay. Sure. No worries. Yes. No worries.\n\nWe'll make sure that we will send you an email regarding this upgrade of then. Thank you so much for your time, Susan. Have a great day. Goodbye for now. Good evening.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.07173891365528107},{"text":"Good afternoon.","start":2.8799999,"end":3.52,"sentiment":"neutral","sentiment_score":0.2333574891090393},{"text":"My name is Mary, and I'm calling from Airtel.","start":3.52,"end":6.18,"sentiment":"neutral","sentiment_score":0.11681904312637117},{"text":"May I speak with Suzanne?","start":6.3199997,"end":7.62,"sentiment":"neutral","sentiment_score":0.08942507952451706},{"text":"Hello, Suzanne.","start":9.92,"end":10.719999,"sentiment":"neutral","sentiment_score":0.14131290838122368}],"sentiment":"neutral","sentiment_score":0.1220829733892491,"num_words":19,"start":2.48,"end":10.719999},{"sentences":[{"text":"How are you doing today?","start":10.719999,"end":11.86,"sentiment":"neutral","sentiment_score":0.28748891353607176},{"text":"I'm doing great.","start":14.924999,"end":15.724999,"sentiment":"positive","sentiment_score":0.6545870105425516},{"text":"Thank you so much for asking.","start":15.724999,"end":17.185,"sentiment":"positive","sentiment_score":0.6857602993647257},{"text":"So I am just ringing up regarding our pending actions regarding your upgraded plan from 50 m b p s to 100 and b p s.","start":17.645,"end":26.785,"sentiment":"neutral","sentiment_score":0.051222442577664666},{"text":"Yes.","start":28.525,"end":29.025,"sentiment":"neutral","sentiment_score":0.22975218296051023}],"sentiment":"neutral","sentiment_score":0.22139763623112585,"num_words":41,"start":10.719999,"end":29.025},{"sentences":[{"text":"I have good news for you.","start":29.84,"end":31.62,"sentiment":"positive","sentiment_score":0.5043067634105682},{"text":"First, I am glad to inform you that the upgraded plan has been processed.","start":33.28,"end":39.86,"sentiment":"neutral","sentiment_score":0.2817464641162327},{"text":"However, it's not yet let me just see.","start":40.64,"end":44.145,"sentiment":"neutral","sentiment_score":-0.12234908621758223},{"text":"I I just need to call you again and confirm that we can activate the service with your upgraded SAN with 100 MBPS.","start":44.145,"end":53.685,"sentiment":"neutral","sentiment_score":0.093082871126092},{"text":"As I've mentioned before, you won't get billed for from the activation date of your upgraded plan to October 30.","start":54.865,"end":66.51001,"sentiment":"neutral","sentiment_score":0.053594030998647214}],"sentiment":"neutral","sentiment_score":0.1296378175242686,"num_words":71,"start":29.84,"end":66.51001},{"sentences":[{"text":"I'm sorry.","start":66.65,"end":67.29,"sentiment":"neutral","sentiment_score":0.012756925076246262},{"text":"September 30.","start":67.29,"end":68.33,"sentiment":"neutral","sentiment_score":0.06342338398098946},{"text":"There's no need to pay for it.","start":68.33,"end":70.11,"sentiment":"neutral","sentiment_score":0.04932902380824089},{"text":"And, also, I also understand if you could still remember the ticket communication that that you filed.","start":70.17,"end":80.854996,"sentiment":"neutral","sentiment_score":-0.010375710642513107},{"text":"I know that the ticket was raised regarding a compensation regarding the outages.","start":80.915,"end":87.655,"sentiment":"neutral","sentiment_score":-0.08031233228169955}],"sentiment":"neutral","sentiment_score":-0.017628868678357543,"num_words":41,"start":66.65,"end":87.655},{"sentences":[{"text":"If I may ask if you have already received an email from Maureen, our technical support?","start":88.49,"end":93.229996,"sentiment":"neutral","sentiment_score":-0.030526895890943706},{"text":"No worries.","start":96.409996,"end":96.89,"sentiment":"neutral","sentiment_score":0.0791726466268301},{"text":"Thank you so much.","start":96.89,"end":98.03,"sentiment":"neutral","sentiment_score":0.3270823732018471},{"text":"Mhmm.","start":148.43999,"end":148.93999,"sentiment":"neutral","sentiment_score":0.005168890114873648},{"text":"Alright.","start":152.04,"end":152.54,"sentiment":"neutral","sentiment_score":-0.00427267886698246}],"sentiment":"neutral","sentiment_score":0.04079752762724335,"num_words":24,"start":88.49,"end":152.54},{"sentences":[{"text":"That's an email for could you tell me more about the email?","start":153.87999,"end":158.04,"sentiment":"neutral","sentiment_score":-0.04601230472326279},{"text":"I mean, that's the compensation I mean hold on.","start":158.04,"end":161.785,"sentiment":"neutral","sentiment_score":-0.14201101826296914},{"text":"I just want to make sure that we are on the same page as the outcome of the ticket from the network saying that they we won't be able I mean, they won't be able to provide consultation for from the outages as that is regard regarding with maintenance.","start":166.08499,"end":190.8,"sentiment":"neutral","sentiment_score":-0.165339823280062},{"text":"But I know that so for to I just come up with giving you discounts for your three months upgraded plan to them.","start":191.1,"end":206.0,"sentiment":"neutral","sentiment_score":0.20691529661417007},{"text":"So you can still remember that I offered you our old site price for $89 sorry.","start":206.0,"end":214.87999,"sentiment":"neutral","sentiment_score":0.020676513842772692}],"sentiment":"neutral","sentiment_score":-0.04442222126751044,"num_words":109,"start":153.87999,"end":214.87999},{"sentences":[{"text":"$89.","start":214.87999,"end":215.76,"sentiment":"neutral","sentiment_score":0.011101809330284595},{"text":"Is it $89.09?","start":215.76,"end":217.76,"sentiment":"neutral","sentiment_score":-0.0019496539607644081},{"text":"Just give me one second.","start":217.76,"end":218.79999,"sentiment":"neutral","sentiment_score":-0.04084742553532124},{"text":"Hold on.","start":218.79999,"end":219.12,"sentiment":"neutral","sentiment_score":-0.0382772721350193},{"text":"Let me just pull up our old website again with this new website and old website.","start":219.12,"end":225.045,"sentiment":"neutral","sentiment_score":-0.07280017156153917}],"sentiment":"neutral","sentiment_score":-0.053345984054936305,"num_words":27,"start":214.87999,"end":225.045},{"sentences":[{"text":"I just need to go back with both of the website.","start":225.045,"end":231.045,"sentiment":"neutral","sentiment_score":-0.05584912273016843},{"text":"Just give me one second.","start":231.045,"end":232.42499,"sentiment":"neutral","sentiment_score":0.026390239596366882},{"text":"I'm I I assure you that this is going to be a better offer than asking compensation from the network.","start":232.64499,"end":241.91,"sentiment":"neutral","sentiment_score":0.27100484147667886},{"text":"Okay?","start":242.05,"end":242.45,"sentiment":"neutral","sentiment_score":-0.01229017972946167},{"text":"Just give me one second because I wanna make sure that you I will be exhausting all my options here on my end.","start":242.45,"end":250.465,"sentiment":"neutral","sentiment_score":-0.223710384381854}],"sentiment":"neutral","sentiment_score":-0.0036653557171424226,"num_words":60,"start":225.045,"end":250.465},{"sentences":[{"text":"Okay.","start":255.325,"end":255.825,"sentiment":"neutral","sentiment_score":-0.0059434231370687485},{"text":"I think our website is still Give me one second today.","start":256.445,"end":264.19,"sentiment":"neutral","sentiment_score":-0.03547601808201183},{"text":"Alright.","start":290.655,"end":291.155,"sentiment":"neutral","sentiment_score":0.0603487603366375},{"text":"So, Susan, with your current plan for 50 Yen DTS, your current plan that you're paying is for $79.95.","start":291.59998,"end":301.13998,"sentiment":"neutral","sentiment_score":0.0570248953605953},{"text":"Right?","start":301.59998,"end":302.09998,"sentiment":"neutral","sentiment_score":0.033584702759981155}],"sentiment":"neutral","sentiment_score":0.023673540997234257,"num_words":33,"start":255.325,"end":302.09998},{"sentences":[{"text":"So I've also mentioned that starting next month, October, our prices will change.","start":302.24,"end":312.595,"sentiment":"neutral","sentiment_score":-0.011699264439252706},{"text":"So that will the 100 n d p s would be $100.","start":313.295,"end":319.795,"sentiment":"neutral","sentiment_score":0.0011062148648003738},{"text":"And following up our old site I'm sorry, Susan.","start":320.91,"end":324.83002,"sentiment":"neutral","sentiment_score":-0.06628739544086987},{"text":"My website is still loading.","start":324.83002,"end":326.61002,"sentiment":"neutral","sentiment_score":-0.1803063780069351},{"text":"Hold on.","start":327.55002,"end":328.21002,"sentiment":"neutral","sentiment_score":-0.04749574139714241}],"sentiment":"neutral","sentiment_score":-0.042242092466572435,"num_words":41,"start":302.24,"end":328.21002},{"sentences":[{"text":"Got it.","start":330.11002,"end":330.85,"sentiment":"neutral","sentiment_score":-0.026514600962400436},{"text":"So let's compare.","start":331.31,"end":332.69,"sentiment":"neutral","sentiment_score":-0.011641167337074876},{"text":"So Are you getting it for what on the website?","start":336.055,"end":340.315,"sentiment":"neutral","sentiment_score":-0.0955852683633566},{"text":"Sorry?","start":341.735,"end":342.235,"sentiment":"neutral","sentiment_score":-0.13489413261413574},{"text":"Hold on one moment.","start":347.815,"end":349.035,"sentiment":"neutral","sentiment_score":-0.031266890931874514}],"sentiment":"neutral","sentiment_score":-0.06518835419556127,"num_words":20,"start":330.11002,"end":349.035},{"sentences":[{"text":"So your current plan for our old from our old website is $79.95.","start":349.36002,"end":357.38,"sentiment":"neutral","sentiment_score":-0.05227663883796105},{"text":"I've offered you our old website price for the Linham network.","start":358.56,"end":364.5,"sentiment":"neutral","sentiment_score":-0.021933255886489696},{"text":"Give me one second.","start":366.07498,"end":367.19498,"sentiment":"neutral","sentiment_score":-0.02439841954037547},{"text":"Let me just okay.","start":367.19498,"end":369.035,"sentiment":"neutral","sentiment_score":-0.05383742693811655},{"text":"It's already loading now.","start":369.035,"end":370.335,"sentiment":"neutral","sentiment_score":-0.0811069905757904}],"sentiment":"neutral","sentiment_score":-0.043284262996166945,"num_words":36,"start":349.36002,"end":370.335},{"sentences":[{"text":"Oh my gosh.","start":370.47498,"end":371.375,"sentiment":"neutral","sentiment_score":-0.2953336735566457},{"text":"I'm so sorry if I'm taking too much of your time today I mean, this evening.","start":372.875,"end":378.175,"sentiment":"negative","sentiment_score":-0.5484333019703627},{"text":"Okay.","start":379.115,"end":379.615,"sentiment":"neutral","sentiment_score":-0.14306361973285675},{"text":"So the linen 100 mbps from our old website, which I offered you, was actually $89.95.","start":380.08,"end":392.02,"sentiment":"neutral","sentiment_score":0.020144475798588246},{"text":"The 100 n d t s from our new website is $100 and $100.","start":392.505,"end":400.185,"sentiment":"neutral","sentiment_score":0.031428652948566844}],"sentiment":"neutral","sentiment_score":-0.18083369435742497,"num_words":50,"start":370.47498,"end":400.185},{"sentences":[{"text":"So that's going to be our standard price starting next month, October.","start":400.185,"end":405.405,"sentiment":"neutral","sentiment_score":0.06193931959569454},{"text":"However, I offered you our current our current plan, the $89.95.","start":405.85,"end":413.53,"sentiment":"neutral","sentiment_score":0.05798369442874735},{"text":"So here's the good news for you, Susan.","start":413.53,"end":416.51,"sentiment":"positive","sentiment_score":0.5920573472976685},{"text":"Instead of offering you the $89.95, which is standard, no discount, let me offer you the standard price for a $100 for 180¢.","start":418.73,"end":432.96,"sentiment":"neutral","sentiment_score":0.16795789687470955},{"text":"And on top of it, I'll go ahead and provide you and give you a three month 15% discount.","start":433.12,"end":439.22,"sentiment":"positive","sentiment_score":0.33656586392929677}],"sentiment":"neutral","sentiment_score":0.2251024499742521,"num_words":73,"start":400.185,"end":439.22},{"sentences":[{"text":"So that instead of paying $89.95 monthly, you'll get to pay for only $85 per cent for three months.","start":439.6,"end":449.275,"sentiment":"neutral","sentiment_score":0.28233806318358373},{"text":"So that's going to be October from the month of October, November, and December.","start":449.275,"end":454.095,"sentiment":"neutral","sentiment_score":0.22686706483364105},{"text":"How's that sound for you, Suzanne?","start":454.475,"end":456.01498,"sentiment":"neutral","sentiment_score":0.1862825689216455},{"text":"Actually, it's one from our old website.","start":462.07,"end":464.87003,"sentiment":"neutral","sentiment_score":-0.013035061835710491},{"text":"But as I mentioned to you last week, our plan will I mean, our prices will change from $89.95 per month for $100, and it will change to $100.","start":464.87003,"end":480.48502,"sentiment":"neutral","sentiment_score":0.014237232634733463}],"sentiment":"neutral","sentiment_score":0.1330652244699498,"num_words":75,"start":439.6,"end":480.48502},{"sentences":[{"text":"So to be a consideration, I gave you the $89.95, but I come up with this $100, which is the standard price.","start":481.105,"end":490.56,"sentiment":"neutral","sentiment_score":0.06476273929530924},{"text":"And on top of it, I'll be giving you 15% discount per month for three months.","start":490.56,"end":495.94,"sentiment":"neutral","sentiment_score":0.1098931860178709},{"text":"So that's going to be instead of paying $89 instead of okay.","start":496.4,"end":502.9,"sentiment":"neutral","sentiment_score":0.05667241817961136},{"text":"So instead of paying $18.95, that's going to be $85.","start":503.07498,"end":507.315,"sentiment":"neutral","sentiment_score":0.0546649718657136},{"text":"Okay?","start":507.315,"end":507.635,"sentiment":"neutral","sentiment_score":0.040220193564891815}],"sentiment":"neutral","sentiment_score":0.07295098641246069,"num_words":61,"start":481.105,"end":507.635},{"sentences":[{"text":"Will that be fine for you then?","start":507.635,"end":509.495,"sentiment":"neutral","sentiment_score":0.13835260697773524},{"text":"Was this a yeah.","start":509.875,"end":511.955,"sentiment":"neutral","sentiment_score":0.2681781016290188},{"text":"No worries.","start":511.955,"end":512.775,"sentiment":"neutral","sentiment_score":0.11525540053844452},{"text":"So let me just take a look if our technical supervisor was able to upgrade it now.","start":513.475,"end":520.33,"sentiment":"neutral","sentiment_score":0.11128143440274631},{"text":"Okay.","start":522.63,"end":523.03,"sentiment":"neutral","sentiment_score":0.03008726052939892}],"sentiment":"neutral","sentiment_score":0.1352762290907483,"num_words":31,"start":507.635,"end":523.03},{"sentences":[{"text":"So we'll process When will this stop?","start":523.03,"end":525.37,"sentiment":"neutral","sentiment_score":-0.004411868085818631},{"text":"I'm sorry?","start":526.23,"end":526.97003,"sentiment":"neutral","sentiment_score":-0.06416276469826698},{"text":"When will this stop?","start":528.31,"end":529.61,"sentiment":"neutral","sentiment_score":-0.04090598691254854},{"text":"Oh, we've already we are to process your upgraded plan today.","start":530.615,"end":537.595,"sentiment":"neutral","sentiment_score":0.0026801702651110563},{"text":"So yes.","start":539.01495,"end":540.21497,"sentiment":"neutral","sentiment_score":0.15785003453493118}],"sentiment":"neutral","sentiment_score":0.0008595918591779023,"num_words":26,"start":523.03,"end":540.21497},{"sentences":[{"text":"Today.","start":540.21497,"end":540.71497,"sentiment":"neutral","sentiment_score":0.24138492345809937},{"text":"Right now Yes, then.","start":541.01495,"end":546.60004,"sentiment":"neutral","sentiment_score":0.23493997752666473},{"text":"So but no worries.","start":547.54004,"end":549.54004,"sentiment":"neutral","sentiment_score":0.20909946411848068},{"text":"I'll be with you as long as I'm pretty sure that you are stable properly connected with your Internet.","start":549.54004,"end":556.98,"sentiment":"neutral","sentiment_score":0.24915209098866112},{"text":"Okay?","start":556.98,"end":557.3,"sentiment":"neutral","sentiment_score":0.19329717755317688}],"sentiment":"neutral","sentiment_score":0.23947343435780755,"num_words":29,"start":540.21497,"end":557.3},{"sentences":[{"text":"I won't leave you behind.","start":557.3,"end":558.60004,"sentiment":"neutral","sentiment_score":0.08632980138063431},{"text":"Well, I'll I'll be with you.","start":558.74,"end":560.235,"sentiment":"neutral","sentiment_score":0.13260374342401823},{"text":"Okay?","start":560.235,"end":560.735,"sentiment":"neutral","sentiment_score":0.10355259478092194},{"text":"Alright.","start":562.315,"end":562.815,"sentiment":"neutral","sentiment_score":0.16865554451942444},{"text":"So to sum it up, we'll go ahead and process the upgraded plan.","start":562.955,"end":568.65497,"sentiment":"neutral","sentiment_score":0.1823428559761781}],"sentiment":"neutral","sentiment_score":0.14884372055530548,"num_words":26,"start":557.3,"end":568.65497},{"sentences":[{"text":"Again, you won't be you won't get billed up until September 30, and your upgraded plan will commence next month, month of October with 15% discount for three months.","start":568.71497,"end":581.1,"sentiment":"neutral","sentiment_score":0.1270514914187892},{"text":"So that's going to be $85 from October, November, and December.","start":581.1,"end":586.56,"sentiment":"neutral","sentiment_score":0.1089695617556572},{"text":"Okay?","start":586.86,"end":587.36,"sentiment":"neutral","sentiment_score":0.07562613487243652},{"text":"Yeah.","start":588.405,"end":588.80505,"sentiment":"neutral","sentiment_score":0.10881964862346648},{"text":"Alright.","start":588.80505,"end":589.30505,"sentiment":"neutral","sentiment_score":0.19966106116771695}],"sentiment":"neutral","sentiment_score":0.12249454128187756,"num_words":43,"start":568.71497,"end":589.30505},{"sentences":[{"text":"Thank you so much, and then for your time.","start":589.36505,"end":591.465,"sentiment":"positive","sentiment_score":0.46185965008205837},{"text":"If you need further assistance regarding with your account or your credit plan, please don't hesitate to call us.","start":591.60504,"end":596.80505,"sentiment":"neutral","sentiment_score":0.129781074821949},{"text":"You can call me using this number, and you just call my name, and I'll hit and pick up the phone.","start":596.80505,"end":604.38,"sentiment":"neutral","sentiment_score":0.1164124051020259},{"text":"Alright.","start":605.74,"end":606.24,"sentiment":"neutral","sentiment_score":0.2069516479969025},{"text":"Thank you so much for your help, ma'am.","start":606.7,"end":608.3,"sentiment":"positive","sentiment_score":0.4956953823566437}],"sentiment":"neutral","sentiment_score":0.22827159459220953,"num_words":58,"start":589.36505,"end":608.3},{"sentences":[{"text":"I appreciate it.","start":608.3,"end":609.26,"sentiment":"positive","sentiment_score":0.42192818721135456},{"text":"Thank you so much, Suzanne.","start":609.26,"end":610.46,"sentiment":"positive","sentiment_score":0.4477713227272034},{"text":"Everything else I mean, everything for you, I'll make sure to provide it to you.","start":610.46,"end":616.16003,"sentiment":"positive","sentiment_score":0.34851336081822715},{"text":"Will you send me the email confirmation confirming your upgraded plan.","start":622.375,"end":626.135,"sentiment":"neutral","sentiment_score":0.16136676682667297},{"text":"Anything else you wanna add in your email?","start":626.135,"end":628.07495,"sentiment":"neutral","sentiment_score":0.10303748492151499}],"sentiment":"neutral","sentiment_score":0.26980180719069075,"num_words":42,"start":608.3,"end":628.07495},{"sentences":[{"text":"Okay.","start":635.36005,"end":635.84,"sentiment":"neutral","sentiment_score":0.1066969633102417},{"text":"Sure.","start":635.84,"end":636.08,"sentiment":"neutral","sentiment_score":0.11021588742733002},{"text":"No worries.","start":636.08,"end":636.74,"sentiment":"neutral","sentiment_score":0.0917396992444992},{"text":"Yes.","start":638.48004,"end":638.8,"sentiment":"neutral","sentiment_score":0.10520970821380617},{"text":"No 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you.","start":510.155,"end":510.975,"sentiment":"positive","sentiment_score":0.4128711074590683},{"text":"So when will this start?","start":522.81,"end":524.51,"sentiment":"neutral","sentiment_score":0.0059606913477182385},{"text":"When will this start?","start":527.52997,"end":528.91,"sentiment":"neutral","sentiment_score":-0.03872741013765335},{"text":"Mhmm.","start":536.82495,"end":537.32495,"sentiment":"neutral","sentiment_score":0.02454265020787716},{"text":"Oh, okay then.","start":538.425,"end":539.305,"sentiment":"neutral","sentiment_score":0.07869991411765416}],"sentiment":"neutral","sentiment_score":0.0640852282444636,"num_words":15,"start":510.155,"end":539.305},{"sentences":[{"text":"Not a problem.","start":539.305,"end":540.125,"sentiment":"neutral","sentiment_score":0.2124712566534678},{"text":"So it it should be it should be a lot better now, shouldn't it?","start":540.58496,"end":544.925,"sentiment":"positive","sentiment_score":0.36313738035304205},{"text":"Okay.","start":547.38495,"end":547.88495,"sentiment":"neutral","sentiment_score":0.19134287536144257},{"text":"Okay.","start":561.22003,"end":561.72003,"sentiment":"neutral","sentiment_score":0.1243261843919754},{"text":"Mhmm.","start":577.40497,"end":577.90497,"sentiment":"neutral","sentiment_score":0.09773604571819304}],"sentiment":"neutral","sentiment_score":0.30673711001873016,"num_words":20,"start":539.305,"end":577.90497},{"sentences":[{"text":"Yep.","start":587.43,"end":587.93,"sentiment":"neutral","sentiment_score":0.07059717178344727},{"text":"Yep.","start":588.15,"end":588.65,"sentiment":"neutral","sentiment_score":0.07675932347774506},{"text":"Alright.","start":604.92,"end":605.32,"sentiment":"neutral","sentiment_score":0.1097816452383995},{"text":"Not a problem.","start":605.32,"end":606.12,"sentiment":"neutral","sentiment_score":0.15278026709953943},{"text":"Thank you so much for your help.","start":606.12,"end":607.48,"sentiment":"positive","sentiment_score":0.4040287137031555}],"sentiment":"neutral","sentiment_score":0.272590764440023,"num_words":13,"start":587.43,"end":607.48},{"sentences":[{"text":"I appreciate that.","start":607.48,"end":608.78,"sentiment":"positive","sentiment_score":0.39964333176612854},{"text":"Okay.","start":616.44,"end":616.76,"sentiment":"neutral","sentiment_score":0.12262993305921556},{"text":"Will you send me the email of the everything?","start":616.76,"end":629.255,"sentiment":"neutral","sentiment_score":0.08520900913410717},{"text":"Yeah.","start":629.255,"end":629.495,"sentiment":"neutral","sentiment_score":0.05635413900017738},{"text":"No.","start":629.495,"end":629.73505,"sentiment":"neutral","sentiment_score":0.04340702295303345}],"sentiment":"neutral","sentiment_score":0.14588014483451844,"num_words":15,"start":607.48,"end":629.73505},{"sentences":[{"text":"Just everything you just said to me and about the upgrade.","start":629.73505,"end":633.995,"sentiment":"neutral","sentiment_score":0.055540779774839226},{"text":"That's all.","start":634.055,"end":634.79504,"sentiment":"neutral","sentiment_score":0.07948346063494682},{"text":"Okay?","start":637.16,"end":637.66,"sentiment":"neutral","sentiment_score":0.07896873354911804},{"text":"Okay.","start":643.63995,"end":644.13995,"sentiment":"positive","sentiment_score":0.7008606195449829},{"text":"Thank you.","start":645.95996,"end":646.86,"sentiment":"positive","sentiment_score":0.6814234256744385}],"sentiment":"neutral","sentiment_score":0.17132892371977076,"num_words":17,"start":629.73505,"end":646.86},{"sentences":[{"text":"You too.","start":647.8,"end":648.54,"sentiment":"positive","sentiment_score":0.35677599906921387},{"text":"Bye.","start":649.24,"end":649.74,"sentiment":"neutral","sentiment_score":-0.0910964459180832}],"sentiment":"neutral","sentiment_score":0.20748518407344818,"num_words":3,"start":647.8,"end":649.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Suzanne?\n\nChannel 1: Yes.\n\nChannel 0: Hello, Suzanne. How are you doing today?\n\nChannel 1: Hi. Not too bad. How are you?\n\nChannel 0: I'm doing great. Thank you so much for asking. So I am just ringing up regarding our pending actions regarding your upgraded plan from 50 m b p s to 100 and b p s.\n\nChannel 1: Mhmm.\n\nChannel 0: Yes. I have good news for you.\n\nChannel 1: Mhmm.\n\nChannel 0: First, I am glad to inform you that the upgraded plan has been processed. However, it's not yet let me just see. I I just need to call you again and confirm that we can activate the service with your upgraded SAN with 100 MBPS. As I've mentioned before, you won't\n\nChannel 1: Mhmm.\n\nChannel 0: get billed for from the activation date of your upgraded plan to October 30. I'm sorry. September 30. There's no need to pay for it. And, also,\n\nChannel 1: Mhmm.\n\nChannel 0: I also understand if you could still remember the ticket communication that that you filed. I know that the ticket was raised regarding a compensation regarding\n\nChannel 1: Mhmm.\n\nChannel 0: the outages. If I may ask if you have already received an email from Maureen, our technical support?\n\nChannel 1: Just a minute. I'll check.\n\nChannel 0: No worries. Thank you so much.\n\nChannel 1: Hi. Yeah. I did get one today.\n\nChannel 0: Mhmm.\n\nChannel 1: Mhmm. What's that about?\n\nChannel 0: Alright. That's an email for could you tell me more about the email? I mean, that's the compensation I mean hold on. I just want to make sure that we are on the same page as the outcome of the ticket from the network saying that they we won't be able I mean, they won't be able to provide consultation for from the outages as that is regard regarding with maintenance. But I know that so for to I just come up with giving you discounts for your three months upgraded plan to them.\n\nSo you can\n\nChannel 1: Mhmm.\n\nChannel 0: still remember that I offered you our old site price for $89 sorry. $89. Is it $89.09? Just give me one second. Hold on.\n\nLet me just pull up our old website again with this\n\nChannel 1: Mhmm.\n\nChannel 0: new website and old website. I just need to go back with both of the website. Just give me one second. I'm I I assure you that this is going to be a better offer than\n\nChannel 1: Mhmm.\n\nChannel 0: asking compensation from the network. Okay? Just give me one second because I wanna make sure that you I will be exhausting all my options here on my end. Okay. I think our website is still Give me one second today.\n\nAlright. So, Susan, with your current plan for 50 Yen DTS, your current plan that you're paying is for $79.95. Right?\n\nChannel 1: Mhmm.\n\nChannel 0: So I've also mentioned that starting next month, October, our prices will change. So that will\n\nChannel 1: Mhmm.\n\nChannel 0: the 100 n d p s would be $100. And following up our old site I'm sorry, Susan. My website is still loading. Hold on. Got it.\n\nSo let's compare. So\n\nChannel 1: Shouldn't I be getting\n\nChannel 0: Are\n\nChannel 1: it\n\nChannel 0: you\n\nChannel 1: for\n\nChannel 0: getting\n\nChannel 1: what's\n\nChannel 0: it for\n\nChannel 1: on\n\nChannel 0: what\n\nChannel 1: the website?\n\nChannel 0: on the website? Sorry?\n\nChannel 1: Shouldn't I be getting it for how much it is on the website?\n\nChannel 0: Hold on one moment. So your current plan for our old from our old website is $79.95. I've offered you our old website price for the Linham network. Give me one second. Let me just okay.\n\nIt's already loading now. Oh my gosh. I'm so sorry if I'm taking too much of your time today\n\nChannel 1: No.\n\nChannel 0: I\n\nChannel 1: It's\n\nChannel 0: mean,\n\nChannel 1: okay.\n\nChannel 0: this evening. Okay. So the linen 100 mbps from our old website, which I offered you, was actually $89.95. The\n\nChannel 1: Mhmm.\n\nChannel 0: 100 n d t s from our new website is $100 and $100. So that's going to be our standard price starting next month, October. However, I offered you our current our current plan, the $89.95. So here's the good news for you, Susan.\n\nChannel 1: Mhmm.\n\nChannel 0: Instead of offering you the $89.95, which is standard, no discount, let me offer you the standard price for a $100 for 180¢. And on top of it, I'll go ahead and provide you and give you a three month 15% discount. So that instead of paying $89.95 monthly, you'll get to pay for only $85 per cent for three months. So that's going to be October from the month of October, November, and December. How's that sound for you, Suzanne?\n\nChannel 1: So hang on. Are you saying it's normally $89 a month? Right?\n\nChannel 0: Actually, it's one from our old website. But as I mentioned to you last week, our plan will I mean, our prices will change from $89.95 per month for $100, and it will change to $100. So\n\nChannel 1: Yeah.\n\nChannel 0: to be a consideration, I gave you the $89.95, but I come up with this $100, which is the standard price. And on top of it, I'll be giving you 15% discount per month for three months. So that's going to be instead of paying $89\n\nChannel 1: Yep. No. That's\n\nChannel 0: instead\n\nChannel 1: fine.\n\nChannel 0: of okay. So\n\nChannel 1: Yeah.\n\nChannel 0: instead of\n\nChannel 1: That's\n\nChannel 0: paying\n\nChannel 1: fine.\n\nChannel 0: $18.95, that's going to be $85. Okay? Will that be\n\nChannel 1: Yeah.\n\nChannel 0: fine\n\nChannel 1: That's\n\nChannel 0: for you then?\n\nChannel 1: okay. Yes.\n\nChannel 0: Was this\n\nChannel 1: Thank you.\n\nChannel 0: a yeah. No worries. So let me just take a look if our technical supervisor was able to upgrade it now. Okay.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: when\n\nChannel 0: we'll\n\nChannel 1: will\n\nChannel 0: process\n\nChannel 1: this\n\nChannel 0: When\n\nChannel 1: start?\n\nChannel 0: will this stop? I'm sorry?\n\nChannel 1: When will this\n\nChannel 0: When\n\nChannel 1: start?\n\nChannel 0: will this stop? Oh, we've already we are to process your upgraded plan\n\nChannel 1: Mhmm.\n\nChannel 0: today.\n\nChannel 1: Oh, okay then.\n\nChannel 0: So\n\nChannel 1: Not a problem.\n\nChannel 0: yes. Today.\n\nChannel 1: So it\n\nChannel 0: Right now\n\nChannel 1: it should be it should be a lot better now, shouldn't it?\n\nChannel 0: Yes, then.\n\nChannel 1: Okay.\n\nChannel 0: So but no worries. I'll be with you as long as I'm pretty sure that you are stable properly connected with your Internet. Okay? I won't leave you behind. Well, I'll I'll be with you.\n\nOkay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. So to sum it up, we'll go ahead and process the upgraded plan. Again, you won't be you won't get billed up until September 30, and your upgraded plan will commence next month,\n\nChannel 1: Mhmm.\n\nChannel 0: month of October with 15% discount for three months. So that's going to be $85 from October, November, and December. Okay?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. Alright. Thank you so much, and then for your time. If you need further assistance regarding with your account or your credit plan, please don't hesitate to call us. You can call me using this number, and you just call my name, and I'll hit and pick up the phone.\n\nChannel 1: Alright. Not a problem.\n\nChannel 0: Alright.\n\nChannel 1: Thank you so much\n\nChannel 0: Thank\n\nChannel 1: for\n\nChannel 0: you\n\nChannel 1: your\n\nChannel 0: so\n\nChannel 1: help.\n\nChannel 0: much\n\nChannel 1: I\n\nChannel 0: for your\n\nChannel 1: appreciate\n\nChannel 0: help, ma'am.\n\nChannel 1: that.\n\nChannel 0: I appreciate it. Thank you so much, Suzanne. Everything else I mean, everything for you, I'll make sure to provide it to you.\n\nChannel 1: Okay. Will you send me the email of the\n\nChannel 0: Will you send me the email confirmation confirming your upgraded plan. Anything else you wanna add in your email?\n\nChannel 1: everything? Yeah. No. Just everything you just said to me and about the upgrade. That's all.\n\nChannel 0: Okay. Sure. No worries.\n\nChannel 1: Okay?\n\nChannel 0: Yes. No worries. We'll make sure that we will send you an email regarding this upgrade of then. Thank you\n\nChannel 1: Okay.\n\nChannel 0: so much for your time, Susan. Have a great day.\n\nChannel 1: Thank\n\nChannel 0: Goodbye\n\nChannel 1: you.\n\nChannel 0: for now. Good evening.\n\nChannel 1: You too.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.018619686365127563}],"sentiment":"neutral","sentiment_score":0.018619686365127563,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hello.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.07173891365528107},{"text":"Good afternoon.","start":2.8799999,"end":3.52,"sentiment":"neutral","sentiment_score":0.2333574891090393},{"text":"My name is Mary, and I'm calling from Airtel.","start":3.52,"end":6.18,"sentiment":"neutral","sentiment_score":0.11681904312637117},{"text":"May I speak with Suzanne?","start":6.3199997,"end":7.62,"sentiment":"neutral","sentiment_score":0.08942507952451706}],"sentiment":"neutral","sentiment_score":0.11982062809607562,"channel":0,"num_words":17,"start":2.48,"end":7.62},{"sentences":[{"text":"Yes.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.09075760096311568}],"sentiment":"neutral","sentiment_score":0.09075760096311568,"channel":1,"num_words":1,"start":8.639999,"end":9.139999},{"sentences":[{"text":"Hello, Suzanne.","start":9.92,"end":10.719999,"sentiment":"neutral","sentiment_score":0.14131290838122368},{"text":"How are you doing today?","start":10.719999,"end":11.86,"sentiment":"neutral","sentiment_score":0.28748891353607176}],"sentiment":"neutral","sentiment_score":0.2457243406346866,"channel":0,"num_words":7,"start":9.92,"end":11.86},{"sentences":[{"text":"Hi.","start":12.48,"end":12.88,"sentiment":"neutral","sentiment_score":0.2003771811723709},{"text":"Not too bad.","start":12.88,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.2542922447125117},{"text":"How are you?","start":13.5199995,"end":14.235,"sentiment":"neutral","sentiment_score":0.294811209042867}],"sentiment":"neutral","sentiment_score":0.263955363205501,"channel":1,"num_words":7,"start":12.48,"end":14.235},{"sentences":[{"text":"I'm doing great.","start":14.924999,"end":15.724999,"sentiment":"positive","sentiment_score":0.6545870105425516},{"text":"Thank you so much for asking.","start":15.724999,"end":17.185,"sentiment":"positive","sentiment_score":0.6857602993647257},{"text":"So I am just ringing up regarding our pending actions regarding your upgraded plan from 50 m b p s to 100 and b p s.","start":17.645,"end":26.785,"sentiment":"neutral","sentiment_score":0.051222442577664666}],"sentiment":"neutral","sentiment_score":0.21171732385243688,"channel":0,"num_words":35,"start":14.924999,"end":26.785},{"sentences":[{"text":"Mhmm.","start":27.435,"end":27.93,"sentiment":"neutral","sentiment_score":0.08386046439409256}],"sentiment":"neutral","sentiment_score":0.08386046439409256,"channel":1,"num_words":1,"start":27.435,"end":27.93},{"sentences":[{"text":"Yes.","start":28.525,"end":29.025,"sentiment":"neutral","sentiment_score":0.22975218296051023},{"text":"I have good news for you.","start":29.84,"end":31.62,"sentiment":"positive","sentiment_score":0.5043067634105682}],"sentiment":"positive","sentiment_score":0.4650846804891314,"channel":0,"num_words":7,"start":28.525,"end":31.62},{"sentences":[{"text":"Mhmm.","start":32.010002,"end":32.510002,"sentiment":"neutral","sentiment_score":0.1940144449472427}],"sentiment":"neutral","sentiment_score":0.1940144449472427,"channel":1,"num_words":1,"start":32.010002,"end":32.510002},{"sentences":[{"text":"First, I am glad to inform you that the upgraded plan has been processed.","start":33.28,"end":39.86,"sentiment":"neutral","sentiment_score":0.2817464641162327},{"text":"However, it's not yet let me just see.","start":40.64,"end":44.145,"sentiment":"neutral","sentiment_score":-0.12234908621758223},{"text":"I I just need to call you again and confirm that we can activate the service with your upgraded SAN with 100 MBPS.","start":44.145,"end":53.685,"sentiment":"neutral","sentiment_score":0.093082871126092},{"text":"As I've mentioned before, you won't","start":54.865,"end":58.145,"sentiment":"neutral","sentiment_score":0.07670637841025989}],"sentiment":"neutral","sentiment_score":0.10915298263231914,"channel":0,"num_words":51,"start":33.28,"end":58.145},{"sentences":[{"text":"Mhmm.","start":57.84,"end":58.34,"sentiment":"neutral","sentiment_score":0.018567759543657303}],"sentiment":"neutral","sentiment_score":0.018567759543657303,"channel":1,"num_words":1,"start":57.84,"end":58.34},{"sentences":[{"text":"get billed for from the activation date of your upgraded plan to October 30.","start":58.145,"end":66.51001,"sentiment":"neutral","sentiment_score":0.043688739250813215},{"text":"I'm sorry.","start":66.65,"end":67.29,"sentiment":"neutral","sentiment_score":0.012756925076246262},{"text":"September 30.","start":67.29,"end":68.33,"sentiment":"neutral","sentiment_score":0.06342338398098946},{"text":"There's no need to pay for it.","start":68.33,"end":70.11,"sentiment":"neutral","sentiment_score":0.04932902380824089},{"text":"And, also,","start":70.17,"end":70.83,"sentiment":"neutral","sentiment_score":0.03190150856971741}],"sentiment":"neutral","sentiment_score":0.043448487089739904,"channel":0,"num_words":27,"start":58.145,"end":70.83},{"sentences":[{"text":"Mhmm.","start":70.425,"end":70.925,"sentiment":"neutral","sentiment_score":0.031067071482539177}],"sentiment":"neutral","sentiment_score":0.031067071482539177,"channel":1,"num_words":1,"start":70.425,"end":70.925},{"sentences":[{"text":"I also understand if you could still remember the ticket communication that that you filed.","start":72.435,"end":80.854996,"sentiment":"neutral","sentiment_score":-0.016012673204143842},{"text":"I know that the ticket was raised regarding a compensation regarding","start":80.915,"end":86.915,"sentiment":"neutral","sentiment_score":-0.07715954360636798}],"sentiment":"neutral","sentiment_score":-0.041882502989700206,"channel":0,"num_words":26,"start":72.435,"end":86.915},{"sentences":[{"text":"Mhmm.","start":86.86,"end":87.36,"sentiment":"neutral","sentiment_score":-0.05749506503343582}],"sentiment":"neutral","sentiment_score":-0.05749506503343582,"channel":1,"num_words":1,"start":86.86,"end":87.36},{"sentences":[{"text":"the outages.","start":86.915,"end":87.655,"sentiment":"neutral","sentiment_score":-0.09765266999602318},{"text":"If I may ask if you have already received an email from Maureen, our technical support?","start":88.49,"end":93.229996,"sentiment":"neutral","sentiment_score":-0.030526895890943706}],"sentiment":"neutral","sentiment_score":-0.037985315235952534,"channel":0,"num_words":18,"start":86.915,"end":93.229996},{"sentences":[{"text":"Just a minute.","start":94.255005,"end":94.895004,"sentiment":"neutral","sentiment_score":-0.012170786038041115},{"text":"I'll check.","start":94.895004,"end":95.555,"sentiment":"neutral","sentiment_score":0.005830910988152027}],"sentiment":"neutral","sentiment_score":-0.004970107227563858,"channel":1,"num_words":5,"start":94.255005,"end":95.555},{"sentences":[{"text":"No worries.","start":96.409996,"end":96.89,"sentiment":"neutral","sentiment_score":0.0791726466268301},{"text":"Thank you so much.","start":96.89,"end":98.03,"sentiment":"neutral","sentiment_score":0.3270823732018471}],"sentiment":"neutral","sentiment_score":0.2444457976768414,"channel":0,"num_words":6,"start":96.409996,"end":98.03},{"sentences":[{"text":"Hi.","start":145.6,"end":145.76001,"sentiment":"neutral","sentiment_score":0.06843195110559464},{"text":"Yeah.","start":145.76001,"end":146.0,"sentiment":"neutral","sentiment_score":0.07489372789859772},{"text":"I did get one today.","start":146.0,"end":147.38,"sentiment":"neutral","sentiment_score":0.07336484789848327}],"sentiment":"neutral","sentiment_score":0.07287855978522982,"channel":1,"num_words":7,"start":145.6,"end":147.38},{"sentences":[{"text":"Mhmm.","start":148.43999,"end":148.93999,"sentiment":"neutral","sentiment_score":0.005168890114873648}],"sentiment":"neutral","sentiment_score":0.005168890114873648,"channel":0,"num_words":1,"start":148.43999,"end":148.93999},{"sentences":[{"text":"Mhmm.","start":149.375,"end":149.875,"sentiment":"neutral","sentiment_score":-0.004387165419757366},{"text":"What's that about?","start":150.095,"end":151.155,"sentiment":"neutral","sentiment_score":-0.018653082350889843}],"sentiment":"neutral","sentiment_score":-0.015086603118106723,"channel":1,"num_words":4,"start":149.375,"end":151.155},{"sentences":[{"text":"Alright.","start":152.04,"end":152.54,"sentiment":"neutral","sentiment_score":-0.00427267886698246},{"text":"That's an email for could you tell me more about the email?","start":153.87999,"end":158.04,"sentiment":"neutral","sentiment_score":-0.04601230472326279},{"text":"I mean, that's the compensation I mean hold on.","start":158.04,"end":161.785,"sentiment":"neutral","sentiment_score":-0.14201101826296914},{"text":"I just want to make sure that we are on the same page as the outcome of the ticket from the network saying that they we won't be able I mean, they won't be able to provide consultation for from the outages as that is regard regarding with maintenance.","start":166.08499,"end":190.8,"sentiment":"neutral","sentiment_score":-0.165339823280062},{"text":"But I know that so for to I just come up with giving you discounts for your three months upgraded plan to them.","start":191.1,"end":206.0,"sentiment":"neutral","sentiment_score":0.20691529661417007}],"sentiment":"neutral","sentiment_score":-0.05507573423946791,"channel":0,"num_words":94,"start":152.04,"end":206.0},{"sentences":[{"text":"So you can","start":206.0,"end":206.72,"sentiment":"neutral","sentiment_score":0.10483379413684209}],"sentiment":"neutral","sentiment_score":0.10483379413684209,"channel":0,"num_words":3,"start":206.0,"end":206.72},{"sentences":[{"text":"Mhmm.","start":206.64499,"end":207.14499,"sentiment":"neutral","sentiment_score":0.04330412298440933}],"sentiment":"neutral","sentiment_score":0.04330412298440933,"channel":1,"num_words":1,"start":206.64499,"end":207.14499},{"sentences":[{"text":"still remember that I offered you our old site price for $89 sorry.","start":206.72,"end":214.87999,"sentiment":"neutral","sentiment_score":0.0012556030056797539},{"text":"$89.","start":214.87999,"end":215.76,"sentiment":"neutral","sentiment_score":0.011101809330284595},{"text":"Is it $89.09?","start":215.76,"end":217.76,"sentiment":"neutral","sentiment_score":-0.0019496539607644081},{"text":"Just give me one 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The representative explains that the upgraded plan is still waiting to be activated and offers a discount for her current plan. The customer is given the new standard price for the plan and is offered a 15% discount for three months. The call ends with the representative reminding the customer to call if she needs further assistance and thanking her for her time."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel. May I speak with Suzanne? Yes.","start_word":4,"end_word":18,"intents":[{"intent":"Confirm communication","confidence_score":0.0017162228}]},{"text":"First, I am glad to inform you that the upgraded plan has been processed. However, it's not yet let me just see. I I just need to call you again and confirm that we can activate the service with your upgraded SAN with 100 MBPS.","start_word":77,"end_word":121,"intents":[{"intent":"Confirm plan activation","confidence_score":0.29598}]},{"text":"I also understand if you could still remember the ticket communication that that you filed. I know that the ticket was raised regarding a compensation regarding Mhmm. the outages. If I may ask if you have already received an email from Maureen, our technical support? Just a minute.","start_word":157,"end_word":204,"intents":[{"intent":"Check ticket communication","confidence_score":0.005314377}]},{"text":"If I may ask if you have already received an email from Maureen, our technical support? Just a minute.","start_word":186,"end_word":204,"intents":[{"intent":"Confirm email","confidence_score":0.012238218}]},{"text":"That's an email for could you tell me more about the email? I mean, that's the compensation I mean hold on. I just want to make sure that we are on the same page as the outcome of the ticket from the network saying that they we won't be able I mean, they won't be able to provide consultation for from the outages as that is regard regarding with maintenance.","start_word":226,"end_word":295,"intents":[{"intent":"Provide consultation","confidence_score":0.06694172}]},{"text":"So, Susan, with your current plan for 50 Yen DTS, your current plan that you're paying is for $79.95. Right? Mhmm.","start_word":438,"end_word":458,"intents":[{"intent":"Compare plans","confidence_score":0.08953775}]},{"text":"Instead of offering you the $89.95, which is standard, no discount, let me offer you the standard price for a $100 for 180<unk>. And on top of it, I'll go ahead and provide you and give you a three month 15% discount. So that instead of paying $89.95 monthly, you'll get to pay for only $85 per cent for three months.","start_word":666,"end_word":726,"intents":[{"intent":"Provide discount and schedule process","confidence_score":0.000023799077}]},{"text":"Oh, we've already we are to process your upgraded plan Mhmm. today.","start_word":923,"end_word":934,"intents":[{"intent":"Process upgraded plan","confidence_score":0.12916933}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Suzanne? Yes. Hello, Suzanne. How are you doing today? Hi. Not too bad. How are you?","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.16614624857902527},{"text":"I'm doing great. Thank you so much for asking.","start_word":33,"end_word":41,"sentiment":"positive","sentiment_score":0.6646230816841125},{"text":"So I am just ringing up regarding our pending actions regarding your upgraded plan from 50 m b p s to 100 and b p s. Mhmm. Yes.","start_word":42,"end_word":69,"sentiment":"neutral","sentiment_score":0.057876020669937134},{"text":"I have good news for you.","start_word":70,"end_word":75,"sentiment":"positive","sentiment_score":0.509555459022522},{"text":"Mhmm. First, I am glad to inform you that the upgraded plan has been processed. However, it's not yet let me just see. I I just need to call you again and confirm that we can activate the service with your upgraded SAN with 100 MBPS. As I've mentioned before, you won't Mhmm. get billed for from the activation date of your upgraded plan to October 30. I'm sorry. September 30. There's no need to pay for it. And, also, Mhmm. I also understand if you could still remember the ticket communication that that you filed. I know that the ticket was raised regarding a compensation regarding Mhmm. the outages. If I may ask if you have already received an email from Maureen, our technical support? Just a minute. I'll check. No worries. Thank you so much. Hi. Yeah. I did get one today. Mhmm. Mhmm. What's that about? Alright. That's an email for could you tell me more about the email? I mean, that's the compensation I mean hold on. I just want to make sure that we are on the same page as the outcome of the ticket from the network saying that they we won't be able I mean, they won't be able to provide consultation for from the outages as that is regard regarding with maintenance. But I know that so for to I just come up with giving you discounts for your three months upgraded plan to them. So you can Mhmm. still remember that I offered you our old site price for $89 sorry. $89. Is it $89.09? Just give me one second. Hold on. Let me just pull up our old website again with this Mhmm. new website and old website. I just need to go back with both of the website. Just give me one second. I'm I I assure you that this is going to be a better offer than Mhmm. asking compensation from the network. Okay? Just give me one second because I wanna make sure that you I will be exhausting all my options here on my end. Okay. I think our website is still Give me one second today. Alright. So, Susan, with your current plan for 50 Yen DTS, your current plan that you're paying is for $79.95. Right? Mhmm. So I've also mentioned that starting next month, October, our prices will change. So that will Mhmm. the 100 n d p s would be $100. And following up our old site I'm sorry, Susan. My website is still loading. Hold on. Got it. So let's compare. So Shouldn't I be getting Are it you for getting what's it for on what the website? on the website? Sorry? Shouldn't I be getting it for how much it is on the website? Hold on one moment. So your current plan for our old from our old website is $79.95. I've offered you our old website price for the Linham network. Give me one second. Let me just okay. It's already loading now. Oh my gosh.","start_word":76,"end_word":582,"sentiment":"neutral","sentiment_score":-0.013557210346018892},{"text":"I'm so sorry if I'm taking too much of your time today No. I It's mean, okay.","start_word":583,"end_word":599,"sentiment":"negative","sentiment_score":-0.5561091303825378},{"text":"this evening. Okay. So the linen 100 mbps from our old website, which I offered you, was actually $89.95. The Mhmm. 100 n d t s from our new website is $100 and $100. So that's going to be our standard price starting next month, October. However, I offered you our current our current plan, the $89.95.","start_word":600,"end_word":656,"sentiment":"neutral","sentiment_score":0.026650180942133853},{"text":"So here's the good news for you, Susan.","start_word":657,"end_word":664,"sentiment":"positive","sentiment_score":0.5896338820457458},{"text":"Mhmm. Instead of offering you the $89.95, which is standard, no discount, let me offer you the standard price for a $100 for 180<unk>.","start_word":665,"end_word":690,"sentiment":"neutral","sentiment_score":0.17578250169754028},{"text":"And on top of it, I'll go ahead and provide you and give you a three month 15% discount.","start_word":690,"end_word":709,"sentiment":"positive","sentiment_score":0.33733266592025757},{"text":"So that instead of paying $89.95 monthly, you'll get to pay for only $85 per cent for three months. So that's going to be October from the month of October, November, and December. How's that sound for you, Suzanne? So hang on. Are you saying it's normally $89 a month? Right? Actually, it's one from our old website. But as I mentioned to you last week, our plan will I mean, our prices will change from $89.95 per month for $100, and it will change to $100. So Yeah. to be a consideration, I gave you the $89.95, but I come up with this $100, which is the standard price. And on top of it, I'll be giving you 15% discount per month for three months. So that's going to be instead of paying $89 Yep. No. That's instead fine. of okay. So Yeah. instead of That's paying fine. $18.95, that's going to be $85. Okay? Will that be Yeah. fine That's for you then? okay. Yes.","start_word":709,"end_word":876,"sentiment":"neutral","sentiment_score":0.0998230278491974},{"text":"Was this Thank you.","start_word":876,"end_word":880,"sentiment":"positive","sentiment_score":0.38574862480163574},{"text":"a yeah. No worries. So let me just take a look if our technical supervisor was able to upgrade it now. Okay. So So when we'll will process this When start? will this stop? I'm sorry? When will this When start? will this stop? Oh, we've already we are to process your upgraded plan Mhmm. today. Oh, okay then. So Not a problem. yes. Today.","start_word":880,"end_word":943,"sentiment":"neutral","sentiment_score":0.06041169195668772},{"text":"So it Right now it should be it should be a lot better now, shouldn't it?","start_word":944,"end_word":959,"sentiment":"positive","sentiment_score":0.3432008624076843},{"text":"Yes, then. Okay. So but no worries. I'll be with you as long as I'm pretty sure that you are stable properly connected with your Internet. Okay? I won't leave you behind. Well, I'll I'll be with you. Okay? Okay. Alright. So to sum it up, we'll go ahead and process the upgraded plan. Again, you won't be you won't get billed up until September 30, and your upgraded plan will commence next month, Mhmm. month of October with 15% discount for three months. So that's going to be $85 from October, November, and December. Okay? Yep. Yep. Yeah. Alright.","start_word":960,"end_word":1059,"sentiment":"neutral","sentiment_score":0.15307272970676422},{"text":"Thank you so much, and then for your time.","start_word":1060,"end_word":1068,"sentiment":"positive","sentiment_score":0.4590368866920471},{"text":"If you need further assistance regarding with your account or your credit plan, please don't hesitate to call us. You can call me using this number, and you just call my name, and I'll hit and pick up the phone. Alright. Not a problem. Alright.","start_word":1069,"end_word":1113,"sentiment":"neutral","sentiment_score":0.13056321442127228},{"text":"Thank you so much Thank for you your so help. much I for your appreciate help, ma'am. that. I appreciate it. Thank you so much, Suzanne. Everything else I mean, everything for you, I'll make sure to provide it to you.","start_word":1114,"end_word":1154,"sentiment":"positive","sentiment_score":0.4137524664402008},{"text":"Okay. Will you send me the email of the Will you send me the email confirmation confirming your upgraded plan. Anything else you wanna add in your email? everything? Yeah. No. Just everything you just said to me and about the upgrade. That's all. Okay. Sure. No worries. Okay? Yes. No worries. We'll make sure that we will send you an email regarding this upgrade of then.","start_word":1155,"end_word":1221,"sentiment":"neutral","sentiment_score":0.11416713148355484},{"text":"Thank you Okay. so much for your time, Susan. Have a great day. Thank Goodbye you. for now. Good evening. You too.","start_word":1222,"end_word":1243,"sentiment":"positive","sentiment_score":0.671232283115387},{"text":"Bye bye. Bye.","start_word":1244,"end_word":1246,"sentiment":"neutral","sentiment_score":0.16666412353515625}],"average":{"sentiment":"neutral","sentiment_score":0.08698814174107143}}}}