{"metadata":{"transaction_key":"deprecated","request_id":"01a0eac9-2ec1-7203-ad24-b7f556569831","sha256":"7863b5bae3410fe3ac3eb7e63c68eaec6a6b96489050b688137f1940dbbb1309","created":"2026-09-29T01:30:49.808Z","duration":38.087936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Looking for a cane.","confidence":0.77685547,"words":[{"word":"looking","start":8.16,"end":8.559999,"confidence":0.59521484,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":-0.33057862520217896},{"word":"for","start":8.559999,"end":8.88,"confidence":0.99609375,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.3730486035346985},{"word":"a","start":8.88,"end":8.96,"confidence":0.62158203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.27639734745025635},{"word":"cane","start":8.96,"end":9.46,"confidence":0.77685547,"punctuated_word":"cane.","sentiment":"neutral","sentiment_score":-0.16488805413246155}],"paragraphs":{"transcript":"\nLooking for a cane.","paragraphs":[{"sentences":[{"text":"Looking for a cane.","start":8.16,"end":9.46,"sentiment":"neutral","sentiment_score":-0.28622815757989883}],"sentiment":"neutral","sentiment_score":-0.28622815757989883,"num_words":4,"start":8.16,"end":9.46}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"if","start":0.24,"end":0.48,"confidence":0.4946289,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.04071923345327377},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07310888171195984},{"word":"record","start":0.71999997,"end":1.04,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0667639672756195},{"word":"your","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05083376541733742},{"word":"name","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.07095547020435333},{"word":"and","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06903201341629028},{"word":"reason","start":1.76,"end":2.08,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.08252570778131485},{"word":"for","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0835205689072609},{"word":"calling","start":2.32,"end":2.82,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.0913049578666687},{"word":"i'll","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07762481272220612},{"word":"see","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.07170157134532928},{"word":"if","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07204681634902954},{"word":"this","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08201348781585693},{"word":"person","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.09836375713348389},{"word":"is","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07830335944890976},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.11035257577896118},{"word":"thanks","start":14.505,"end":15.005,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4137968122959137},{"word":"please","start":15.225,"end":15.705,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2825659215450287},{"word":"stay","start":15.705,"end":16.025,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.1959742158651352},{"word":"on","start":16.025,"end":16.185,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1156822144985199},{"word":"the","start":16.185,"end":16.345001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002541661262512207},{"word":"line","start":16.345001,"end":16.845001,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.017093125730752945}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.07619818416424096},{"text":"Thanks.","start":14.505,"end":15.005,"sentiment":"positive","sentiment_score":0.4137968122959137},{"text":"Please stay on the line.","start":15.225,"end":16.845001,"sentiment":"neutral","sentiment_score":-0.1217547632753849}],"sentiment":"neutral","sentiment_score":-0.06427945230494846,"num_words":22,"start":0.24,"end":16.845001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Looking for a cane.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.07619818416424096}],"sentiment":"neutral","sentiment_score":-0.07619818416424096,"channel":1,"num_words":16,"start":0.24,"end":4.74},{"sentences":[{"text":"Looking for a cane.","start":8.16,"end":9.46,"sentiment":"neutral","sentiment_score":-0.28622815757989883}],"sentiment":"neutral","sentiment_score":-0.28622815757989883,"channel":0,"num_words":4,"start":8.16,"end":9.46},{"sentences":[{"text":"Thanks.","start":14.505,"end":15.005,"sentiment":"positive","sentiment_score":0.4137968122959137},{"text":"Please stay on the line.","start":15.225,"end":16.845001,"sentiment":"neutral","sentiment_score":-0.1217547632753849}],"sentiment":"neutral","sentiment_score":-0.032496167346835136,"channel":1,"num_words":6,"start":14.505,"end":16.845001}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Looking for a cane. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":21,"end_word":25,"intents":[{"intent":"Record caller information","confidence_score":0.16174181}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Looking for a cane.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":-0.1214003935456276},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.4137968122959137},{"text":"Please stay on the line.","start_word":21,"end_word":25,"sentiment":"neutral","sentiment_score":-0.10542269051074982}],"average":{"sentiment":"neutral","sentiment_score":-0.08900426493750678}}}}