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My name is Sevi Zotto calling from OQ Financial. Just on behalf of your adviser, Veronica, just sent out some correspondence upon going through an audit of your file. It seems as though we owe you in the realms of about over $1,000 for a portfolio switch that took your time to transfer over. So I just wanted to give you a cozy call and let you know that that'll be refunded to your superannuation account, make everything even again.\n\nIf you have any questions, mate, please feel free to give us a call on 130160796. That'll be great. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hey there, sir, mate.","start":10.8,"end":11.759999,"sentiment":"neutral","sentiment_score":0.14151057042181492},{"text":"My name is Sevi Zotto calling from OQ Financial.","start":11.759999,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.07082913112309244},{"text":"Just on behalf of your adviser, Veronica, just sent out some correspondence upon going through an audit of your file.","start":14.594999,"end":20.615,"sentiment":"neutral","sentiment_score":-0.0035920610651373865},{"text":"It seems as though we owe you in the realms of about over $1,000 for a portfolio switch that took your time to transfer over.","start":20.755,"end":30.75,"sentiment":"neutral","sentiment_score":-0.15969835937023164},{"text":"So I just wanted to give you a cozy call and let you know that that'll be refunded to your superannuation account, make everything even again.","start":30.81,"end":37.61,"sentiment":"positive","sentiment_score":0.34358399418684155}],"sentiment":"neutral","sentiment_score":0.07229033458445754,"num_words":84,"start":10.8,"end":37.61},{"sentences":[{"text":"If you have any questions, mate, please feel free to give us a call on 130160796.","start":37.61,"end":44.638935,"sentiment":"neutral","sentiment_score":0.1579267685301602},{"text":"That'll be great.","start":44.638935,"end":45.438934,"sentiment":"positive","sentiment_score":0.7240399718284607},{"text":"Thanks.","start":45.438934,"end":45.838936,"sentiment":"positive","sentiment_score":0.5838054418563843},{"text":"Bye.","start":45.838936,"end":46.338936,"sentiment":"neutral","sentiment_score":0.20678794384002688}],"sentiment":"neutral","sentiment_score":0.26140674274592174,"num_words":21,"start":37.61,"end":46.338936}]}}]},{"alternatives":[{"transcript":"Hi. You've reached Chip Short. Please leave your name and number, and I'll contact you as soon as I can. Thank you.","confidence":0.9980469,"words":[{"word":"hi","start":3.1999998,"end":3.6,"confidence":0.9946289,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.034980133175849915},{"word":"you've","start":3.6,"end":3.84,"confidence":0.96728516,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.035308919847011566},{"word":"reached","start":3.84,"end":4.16,"confidence":0.9980469,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.030062803998589516},{"word":"chip","start":4.16,"end":4.48,"confidence":0.5083008,"punctuated_word":"Chip","sentiment":"neutral","sentiment_score":0.02754770778119564},{"word":"short","start":4.48,"end":4.96,"confidence":0.9326172,"punctuated_word":"Short.","sentiment":"neutral","sentiment_score":0.02626492455601692},{"word":"please","start":4.96,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.018580961972475052},{"word":"leave","start":5.2799997,"end":5.52,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.02095256745815277},{"word":"your","start":5.52,"end":5.6,"confidence":0.6220703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.014716561883687971},{"word":"name","start":5.6,"end":5.8399997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.023908069357275963},{"word":"and","start":5.8399997,"end":6.0,"confidence":0.9819336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.021889077499508858},{"word":"number","start":6.0,"end":6.24,"confidence":0.9499512,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.03359666466712952},{"word":"and","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03216828405857086},{"word":"i'll","start":6.48,"end":6.72,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04515586420893669},{"word":"contact","start":6.72,"end":7.12,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.02935345098376274},{"word":"you","start":7.12,"end":7.6,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03698445111513138},{"word":"as","start":7.6,"end":7.7599998,"confidence":0.90625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04271083325147629},{"word":"soon","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.05375009775161743},{"word":"as","start":8.0,"end":8.16,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.042724691331386566},{"word":"i","start":8.16,"end":8.24,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06445762515068054},{"word":"can","start":8.24,"end":8.559999,"confidence":0.9995117,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.06626106798648834},{"word":"thank","start":8.559999,"end":8.8,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5541150569915771},{"word":"you","start":8.8,"end":9.3,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4106401205062866}],"paragraphs":{"transcript":"\nHi. You've reached Chip Short. Please leave your name and number, and I'll contact you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.034980133175849915},{"text":"You've reached Chip Short.","start":3.6,"end":4.96,"sentiment":"neutral","sentiment_score":0.02979608904570341},{"text":"Please leave your name and number, and I'll contact you as soon as I can.","start":4.96,"end":8.559999,"sentiment":"neutral","sentiment_score":0.03648068457841873},{"text":"Thank you.","start":8.559999,"end":9.3,"sentiment":"positive","sentiment_score":0.4823775887489319}],"sentiment":"neutral","sentiment_score":0.07573317888785493,"num_words":22,"start":3.1999998,"end":9.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Chip Short. Please leave your name and number, and I'll contact you as soon as I can. Thank you.\n\nChannel 0: Hey there, sir, mate. My name is Sevi Zotto calling from OQ Financial. Just on behalf of your adviser, Veronica, just sent out some correspondence upon going through an audit of your file. It seems as though we owe you in the realms of about over $1,000 for a portfolio switch that took your time to transfer over. So I just wanted to give you a cozy call and let you know that that'll be refunded to your superannuation account, make everything even again.\n\nIf you have any questions, mate, please feel free to give us a call on 130160796. That'll be great. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.034980133175849915},{"text":"You've reached Chip Short.","start":3.6,"end":4.96,"sentiment":"neutral","sentiment_score":0.02979608904570341},{"text":"Please leave your name and number, and I'll contact you as soon as I can.","start":4.96,"end":8.559999,"sentiment":"neutral","sentiment_score":0.03648068457841873},{"text":"Thank you.","start":8.559999,"end":9.3,"sentiment":"positive","sentiment_score":0.4823775887489319}],"sentiment":"neutral","sentiment_score":0.07573317888785493,"channel":1,"num_words":22,"start":3.1999998,"end":9.3},{"sentences":[{"text":"Hey there, sir, mate.","start":10.8,"end":11.759999,"sentiment":"neutral","sentiment_score":0.14151057042181492},{"text":"My name is Sevi Zotto calling from OQ Financial.","start":11.759999,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.07082913112309244},{"text":"Just on behalf of your adviser, Veronica, just sent out some correspondence upon going through an audit of your file.","start":14.594999,"end":20.615,"sentiment":"neutral","sentiment_score":-0.0035920610651373865},{"text":"It seems as though we owe you in the realms of about over $1,000 for a portfolio switch that took your time to transfer over.","start":20.755,"end":30.75,"sentiment":"neutral","sentiment_score":-0.15969835937023164},{"text":"So I just wanted to give you a cozy call and let you know that that'll be refunded to your superannuation account, make everything even again.","start":30.81,"end":37.61,"sentiment":"positive","sentiment_score":0.34358399418684155}],"sentiment":"neutral","sentiment_score":0.07229033458445754,"channel":0,"num_words":84,"start":10.8,"end":37.61},{"sentences":[{"text":"If you have any questions, mate, please feel free to give us a call on 130160796.","start":37.61,"end":44.638935,"sentiment":"neutral","sentiment_score":0.1579267685301602},{"text":"That'll be great.","start":44.638935,"end":45.438934,"sentiment":"positive","sentiment_score":0.7240399718284607},{"text":"Thanks.","start":45.438934,"end":45.838936,"sentiment":"positive","sentiment_score":0.5838054418563843},{"text":"Bye.","start":45.838936,"end":46.338936,"sentiment":"neutral","sentiment_score":0.20678794384002688}],"sentiment":"neutral","sentiment_score":0.26140674274592174,"channel":0,"num_words":21,"start":37.61,"end":46.338936}]},"summary":{"result":"success","short":"A representative from OQ Financial, Sevi Zotto, calls a customer, Chip Short, regarding an over $1,000 portfolio switch that took his time to transfer over. The representative informs Chip that the refund will be refunded to his superannaps account and provides a phone number for any questions."},"intents":{"segments":[{"text":"It seems as though we owe you in the realms of about over $1,000 for a portfolio switch that took your time to transfer over. So I just wanted to give you a cozy call and let you know that that'll be refunded to your superannuation account, make everything even again.","start_word":55,"end_word":105,"intents":[{"intent":"Refund portfolio switch","confidence_score":0.40434843}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Chip Short. Please leave your name and number, and I'll contact you as soon as I can.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.03655025362968445},{"text":"Thank you.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.4584650993347168},{"text":"Hey there, sir, mate. My name is Sevi Zotto calling from OQ Financial. Just on behalf of your adviser, Veronica, just sent out some correspondence upon going through an audit of your file. It seems as though we owe you in the realms of about over $1,000 for a portfolio switch that took your time to transfer over.","start_word":22,"end_word":79,"sentiment":"neutral","sentiment_score":-0.032407525926828384},{"text":"So I just wanted to give you a cozy call and let you know that that'll be refunded to your superannuation account, make everything even again.","start_word":80,"end_word":105,"sentiment":"positive","sentiment_score":0.3456706702709198},{"text":"If you have any questions, mate, please feel free to give us a call on 130160796.","start_word":106,"end_word":121,"sentiment":"neutral","sentiment_score":0.15601614117622375},{"text":"That'll be great. 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