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She explains that she had previously called but was unable to reach the team. The representative, named Maureen, apologizes for the situation and assures Elise that they are working on resolving the issue."},"intents":{"segments":[{"text":"Just wanted to check-in regarding the issue you're experiencing. Oh, It yeah.","start_word":27,"end_word":38,"intents":[{"intent":"Check-in","confidence_score":0.6955766},{"intent":"Report issue","confidence_score":0.43341872}]},{"text":"Just give us a call every time Of course.","start_word":99,"end_word":107,"intents":[{"intent":"Provide call","confidence_score":0.046504673}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good morning. This is Maureen from Airtel tech support. Oh, how are you Am going? I speaking with Elise? Mhmm. Yes. This is Elise. Yes. Just wanted to check-in regarding the issue you're experiencing. Oh, It yeah. was I reported called up that you're mhmm. sorry. I called up to your team last night or actually about, like, 4PM. So after I originally checked in with you, I've got everything sorted now, so we went through everything.","start_word":0,"end_word":78,"sentiment":"neutral","sentiment_score":-0.04780170693993568},{"text":"So it's awkward.","start_word":79,"end_word":81,"sentiment":"negative","sentiment_score":-0.4139902591705322},{"text":"Okay. So it's all good now, your Yes. Internet? All sorted. Thank you. Okay. I see. Okay. Just give us a call every time Of course. we're having an issue again. Thank you.","start_word":82,"end_word":114,"sentiment":"neutral","sentiment_score":0.0790073499083519},{"text":"Have a Thank great day.","start_word":115,"end_word":119,"sentiment":"positive","sentiment_score":0.4165266752243042},{"text":"you. Have Bye. a good day. Bye.","start_word":120,"end_word":126,"sentiment":"neutral","sentiment_score":0.26103147864341736}],"average":{"sentiment":"neutral","sentiment_score":0.011124131691396533}}}}