{"metadata":{"transaction_key":"deprecated","request_id":"019f01a5-7b63-7421-ba06-245495936aed","sha256":"1400b83bdcb925075a0924cf57f8cc945a954b6dc430d284b41ee2f3d10bff92","created":"2026-06-26T01:57:31.075Z","duration":24.695938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":97,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":107,"output_tokens":107},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":107,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"So much for calling Airtel accounts. How may I help you today? Oh, sure. To whom I'm speaking with? Hi. Nice to have you on the line, Anita. Let me connect the call to our support team. Okay? Thank you.","confidence":0.9980469,"words":[{"word":"so","start":0.16,"end":0.32,"confidence":0.99609375,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3863208293914795},{"word":"much","start":0.32,"end":0.48,"confidence":0.99902344,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.47231411933898926},{"word":"for","start":0.48,"end":0.79999995,"confidence":0.9980469,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4927123785018921},{"word":"calling","start":0.79999995,"end":1.12,"confidence":0.99121094,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4675562977790833},{"word":"airtel","start":1.12,"end":1.52,"confidence":0.83235675,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.4085549116134643},{"word":"accounts","start":1.52,"end":2.0,"confidence":0.8339844,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.4318351149559021},{"word":"how","start":2.0,"end":2.08,"confidence":0.99902344,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4639504253864288},{"word":"may","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.4998915493488312},{"word":"i","start":2.32,"end":2.3999999,"confidence":0.9873047,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4286053776741028},{"word":"help","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.423218309879303},{"word":"you","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3993511795997619},{"word":"today","start":2.72,"end":3.22,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3717278838157654},{"word":"oh","start":6.7999997,"end":7.2,"confidence":0.98413086,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05567134544253349},{"word":"sure","start":7.2,"end":7.6,"confidence":0.99316406,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.03138379752635956},{"word":"to","start":7.6,"end":7.7599998,"confidence":0.96533203,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.013483554124832152},{"word":"whom","start":7.7599998,"end":8.0,"confidence":0.52685547,"punctuated_word":"whom","sentiment":"neutral","sentiment_score":0.010008465498685837},{"word":"i'm","start":8.0,"end":8.24,"confidence":0.8811035,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.016618698835372925},{"word":"speaking","start":8.24,"end":8.559999,"confidence":0.9980469,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.012409156188368796},{"word":"with","start":8.559999,"end":9.059999,"confidence":0.99658203,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.03061731904745102},{"word":"hi","start":12.175,"end":12.335,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.5185707211494446},{"word":"nice","start":12.335,"end":12.495,"confidence":0.9980469,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.8464647531509399},{"word":"to","start":12.495,"end":12.735001,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.857758104801178},{"word":"have","start":12.735001,"end":12.895,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7918906211853027},{"word":"you","start":12.895,"end":13.055,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7119821310043335},{"word":"on","start":13.055,"end":13.215,"confidence":0.9658203,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.7700430154800415},{"word":"the","start":13.215,"end":13.295,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7950314283370972},{"word":"line","start":13.295,"end":13.535,"confidence":0.98535156,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.8615091443061829},{"word":"anita","start":13.535,"end":13.935,"confidence":0.9550781,"punctuated_word":"Anita.","sentiment":"positive","sentiment_score":0.6610158681869507},{"word":"let","start":13.935,"end":14.175,"confidence":0.9980469,"punctuated_word":"Let","sentiment":"positive","sentiment_score":0.4627086818218231},{"word":"me","start":14.175,"end":14.335,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.4352908134460449},{"word":"connect","start":14.335,"end":14.655001,"confidence":0.9980469,"punctuated_word":"connect","sentiment":"positive","sentiment_score":0.5057365894317627},{"word":"the","start":14.655001,"end":14.815001,"confidence":0.9970703,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5450759530067444},{"word":"call","start":14.815001,"end":15.135,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.5149347186088562},{"word":"to","start":15.135,"end":15.295,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4978162348270416},{"word":"our","start":15.295,"end":15.615,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.4479551613330841},{"word":"support","start":15.615,"end":16.015,"confidence":1.0,"punctuated_word":"support","sentiment":"positive","sentiment_score":0.5014969706535339},{"word":"team","start":16.015,"end":16.255001,"confidence":0.9995117,"punctuated_word":"team.","sentiment":"positive","sentiment_score":0.492512971162796},{"word":"okay","start":16.255001,"end":16.755001,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"positive","sentiment_score":0.33954939246177673},{"word":"thank","start":18.335,"end":18.655,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6026123762130737},{"word":"you","start":18.655,"end":19.155,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5123820304870605}],"paragraphs":{"transcript":"\nSo much for calling Airtel accounts. How may I help you today? Oh, sure. To whom I'm speaking with? Hi.\n\nNice to have you on the line, Anita. Let me connect the call to our support team. Okay? Thank you.","paragraphs":[{"sentences":[{"text":"So much for calling Airtel accounts.","start":0.16,"end":2.0,"sentiment":"positive","sentiment_score":0.44321560859680176},{"text":"How may I help you today?","start":2.0,"end":3.22,"sentiment":"positive","sentiment_score":0.43112412095069885},{"text":"Oh, sure.","start":6.7999997,"end":7.6,"sentiment":"neutral","sentiment_score":0.043527571484446526},{"text":"To whom I'm speaking with?","start":7.6,"end":9.059999,"sentiment":"neutral","sentiment_score":0.016627438738942145},{"text":"Hi.","start":12.175,"end":12.335,"sentiment":"positive","sentiment_score":0.5185707211494446}],"sentiment":"neutral","sentiment_score":0.2967400717549026,"num_words":20,"start":0.16,"end":12.335},{"sentences":[{"text":"Nice to have you on the line, Anita.","start":12.335,"end":13.935,"sentiment":"positive","sentiment_score":0.7869618833065033},{"text":"Let me connect the call to our support team.","start":13.935,"end":16.255001,"sentiment":"positive","sentiment_score":0.489280899365743},{"text":"Okay?","start":16.255001,"end":16.755001,"sentiment":"positive","sentiment_score":0.33954939246177673},{"text":"Thank you.","start":18.335,"end":19.155,"sentiment":"positive","sentiment_score":0.5574972033500671}],"sentiment":"positive","sentiment_score":0.6076883479952813,"num_words":20,"start":12.335,"end":19.155}]}}]},{"alternatives":[{"transcript":"Hi. I was just more up with support. Sure. Yeah. My name is Anita. Thank you. Bye. No worries. Just wait till my mom gets up, and then we'll book because I wanna clean everything for","confidence":0.98828125,"words":[{"word":"hi","start":3.4399998,"end":3.76,"confidence":0.9921875,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.15963508188724518},{"word":"i","start":3.76,"end":3.84,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13367792963981628},{"word":"was","start":3.84,"end":4.0,"confidence":0.87158203,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.18048951029777527},{"word":"just","start":4.0,"end":4.24,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1660187989473343},{"word":"more","start":4.24,"end":4.4,"confidence":0.9404297,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.12588165700435638},{"word":"up","start":4.4,"end":4.56,"confidence":0.29467773,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1926318407058716},{"word":"with","start":4.56,"end":4.7999997,"confidence":0.8491211,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.24171112477779388},{"word":"support","start":4.7999997,"end":5.2999997,"confidence":0.9921875,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.247087299823761},{"word":"sure","start":6.24,"end":6.74,"confidence":0.8100586,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.11196891963481904},{"word":"yeah","start":9.679999,"end":9.92,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06856602430343628},{"word":"my","start":9.92,"end":10.0,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.04193699732422829},{"word":"name","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.06192096695303917},{"word":"is","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.075519859790802},{"word":"anita","start":10.4,"end":10.9,"confidence":0.97753906,"punctuated_word":"Anita.","sentiment":"neutral","sentiment_score":0.1097078174352646},{"word":"thank","start":17.055,"end":17.295,"confidence":0.9248047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6478241086006165},{"word":"you","start":17.295,"end":17.535,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5380258560180664},{"word":"bye","start":17.535,"end":18.035,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3572412431240082},{"word":"no","start":19.535,"end":19.855,"confidence":0.5107422,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2507376968860626},{"word":"worries","start":19.855,"end":20.255001,"confidence":0.748291,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2143997997045517},{"word":"just","start":20.255001,"end":20.415,"confidence":0.9902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1414995789527893},{"word":"wait","start":20.415,"end":20.654999,"confidence":0.9970703,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.15051504969596863},{"word":"till","start":20.654999,"end":20.815,"confidence":0.9667969,"punctuated_word":"till","sentiment":"neutral","sentiment_score":0.1314920336008072},{"word":"my","start":20.815,"end":20.975,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0904885083436966},{"word":"mom","start":20.975,"end":21.215,"confidence":0.99609375,"punctuated_word":"mom","sentiment":"neutral","sentiment_score":0.1436014473438263},{"word":"gets","start":21.215,"end":21.455,"confidence":0.94628906,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":0.10158154368400574},{"word":"up","start":21.455,"end":21.695,"confidence":0.7573242,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.12331625819206238},{"word":"and","start":21.695,"end":21.935001,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15705765783786774},{"word":"then","start":21.935001,"end":22.015,"confidence":0.9267578,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.19664524495601657},{"word":"we'll","start":22.015,"end":22.175,"confidence":0.99316406,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.16566625237464905},{"word":"book","start":22.175,"end":22.415,"confidence":0.5283203,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.15281599760055542},{"word":"because","start":22.415,"end":22.654999,"confidence":0.41479492,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.11363856494426729},{"word":"i","start":22.654999,"end":22.815,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07131196558475494},{"word":"wanna","start":22.815,"end":23.135,"confidence":0.8642578,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.1270342469215393},{"word":"clean","start":23.135,"end":23.375,"confidence":0.9892578,"punctuated_word":"clean","sentiment":"neutral","sentiment_score":0.15286025404930115},{"word":"everything","start":23.375,"end":23.875,"confidence":0.98828125,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.19521574676036835},{"word":"for","start":24.015,"end":24.515,"confidence":0.640625,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04078897088766098}],"paragraphs":{"transcript":"\nHi. I was just more up with support. Sure. Yeah. My name is Anita.\n\nThank you. Bye. No worries. Just wait till my mom gets up, and then we'll book because I wanna clean everything for","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.15963508188724518},{"text":"I was just more up with support.","start":3.76,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.18392830874238694},{"text":"Sure.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.11196891963481904},{"text":"Yeah.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.06856602430343628},{"text":"My name is Anita.","start":9.92,"end":10.9,"sentiment":"neutral","sentiment_score":0.07227141037583351}],"sentiment":"neutral","sentiment_score":0.1369109877518245,"num_words":14,"start":3.4399998,"end":10.9},{"sentences":[{"text":"Thank you.","start":17.055,"end":17.535,"sentiment":"positive","sentiment_score":0.5929249823093414},{"text":"Bye.","start":17.535,"end":18.035,"sentiment":"positive","sentiment_score":0.3572412431240082},{"text":"No worries.","start":19.535,"end":20.255001,"sentiment":"neutral","sentiment_score":0.23256874829530716},{"text":"Just wait till my mom gets up, and then we'll book because I wanna clean everything for","start":20.255001,"end":24.515,"sentiment":"neutral","sentiment_score":0.1326781953958904}],"sentiment":"neutral","sentiment_score":0.19380718300288374,"num_words":22,"start":17.055,"end":24.515}]}}]}],"paragraphs":{"transcript":"\nChannel 0: So much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I was just more up with support. Sure.\n\nChannel 0: Oh, sure. To whom I'm speaking with?\n\nChannel 1: Yeah. My name is Anita.\n\nChannel 0: Hi. Nice to have you on the line, Anita. Let me connect the call to our support team. Okay?\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you.\n\nChannel 1: No worries. Just wait till my mom gets up, and then we'll book because I wanna clean everything for","paragraphs":[{"sentences":[{"text":"So much for calling Airtel accounts.","start":0.16,"end":2.0,"sentiment":"positive","sentiment_score":0.44321560859680176},{"text":"How may I help you today?","start":2.0,"end":3.22,"sentiment":"positive","sentiment_score":0.43112412095069885}],"sentiment":"positive","sentiment_score":0.4371698647737503,"channel":0,"num_words":12,"start":0.16,"end":3.22},{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.15963508188724518},{"text":"I was just more up with support.","start":3.76,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.18392830874238694},{"text":"Sure.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.11196891963481904}],"sentiment":"neutral","sentiment_score":0.17323357363541922,"channel":1,"num_words":9,"start":3.4399998,"end":6.74},{"sentences":[{"text":"Oh, sure.","start":6.7999997,"end":7.6,"sentiment":"neutral","sentiment_score":0.043527571484446526},{"text":"To whom I'm speaking with?","start":7.6,"end":9.059999,"sentiment":"neutral","sentiment_score":0.016627438738942145}],"sentiment":"neutral","sentiment_score":0.024313190951943398,"channel":0,"num_words":7,"start":6.7999997,"end":9.059999},{"sentences":[{"text":"Yeah.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.06856602430343628},{"text":"My name is Anita.","start":9.92,"end":10.9,"sentiment":"neutral","sentiment_score":0.07227141037583351}],"sentiment":"neutral","sentiment_score":0.07153033316135407,"channel":1,"num_words":5,"start":9.679999,"end":10.9},{"sentences":[{"text":"Hi.","start":12.175,"end":12.335,"sentiment":"positive","sentiment_score":0.5185707211494446},{"text":"Nice to have you on the line, Anita.","start":12.335,"end":13.935,"sentiment":"positive","sentiment_score":0.7869618833065033},{"text":"Let me connect the call to our support team.","start":13.935,"end":16.255001,"sentiment":"positive","sentiment_score":0.489280899365743},{"text":"Okay?","start":16.255001,"end":16.755001,"sentiment":"positive","sentiment_score":0.33954939246177673}],"sentiment":"positive","sentiment_score":0.6082812249660492,"channel":0,"num_words":19,"start":12.175,"end":16.755001},{"sentences":[{"text":"Thank you.","start":17.055,"end":17.535,"sentiment":"positive","sentiment_score":0.5929249823093414},{"text":"Bye.","start":17.535,"end":18.035,"sentiment":"positive","sentiment_score":0.3572412431240082}],"sentiment":"positive","sentiment_score":0.5143637359142303,"channel":1,"num_words":3,"start":17.055,"end":18.035},{"sentences":[{"text":"Thank you.","start":18.335,"end":19.155,"sentiment":"positive","sentiment_score":0.5574972033500671}],"sentiment":"positive","sentiment_score":0.5574972033500671,"channel":0,"num_words":2,"start":18.335,"end":19.155},{"sentences":[{"text":"No worries.","start":19.535,"end":20.255001,"sentiment":"neutral","sentiment_score":0.23256874829530716},{"text":"Just wait till my mom gets up, and then we'll book because I wanna clean everything for","start":20.255001,"end":24.515,"sentiment":"neutral","sentiment_score":0.1326781953958904}],"sentiment":"neutral","sentiment_score":0.14319299043793426,"channel":1,"num_words":19,"start":19.535,"end":24.515}]},"summary":{"result":"success","short":"The customer calls Airtel and is greeted by an agent named Anita. The customer, named Anita, is unsure of who she is speaking with and puts the call on hold briefly to speak with her mother. Anita plans to clean everything for the customer's mother once her mother gets up."},"intents":{"segments":[{"text":"Nice to have you on the line, Anita. Let me connect the call to our support team. Okay? Thank you.","start_word":34,"end_word":53,"intents":[{"intent":"Connect call","confidence_score":0.27744377}]},{"text":"No worries.","start_word":57,"end_word":58,"intents":[{"intent":"Book","confidence_score":0.36183548}]}]},"sentiments":{"segments":[{"text":"So much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.4305437505245209},{"text":"Hi. I was just more up with support. Sure. Oh, sure. To whom I'm speaking with? Yeah. My name is Anita.","start_word":12,"end_word":32,"sentiment":"neutral","sentiment_score":0.09558293968439102},{"text":"Hi. Nice to have you on the line, Anita. Let me connect the call to our support team. Okay? Thank you. Bye. Thank you.","start_word":33,"end_word":56,"sentiment":"positive","sentiment_score":0.5764431357383728},{"text":"No worries. Just wait till my mom gets up, and then we'll book because I wanna clean everything for","start_word":57,"end_word":75,"sentiment":"neutral","sentiment_score":0.14831805229187012}],"average":{"sentiment":"neutral","sentiment_score":0.31165919794100466}}}}