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I'm returning your phone call. Am I speaking to Bryson Williams? Yeah. I'm so sorry.\n\nYeah. I do apologize. I'm currently on a meeting earlier. This is accounts department. And then no one reached out to you from our technical team because I've already endorsed your account to our technical team.\n\nSo let me just check on here. Actually, they are outside yeah. They are outside right now. That's the reason why. But rest assured, once they came back from to office, they will reach out to you.\n\nI will already forwarded your concern to them. Yeah. My name oh, sure. My name is yeah. I was the one who spoke to you the first time you've called.\n\nYeah. Yeah. My name is Melissa from accounts department. And rest assured yes. Yes.\n\nRest assured one of our technical team will contact you once they're available. I've already endorsed your account name and phone number to them. And we do have, like, a after hours. So if it's, after hours, they might reach out to you via WhatsApp, our tech team. Okay?\n\nYes. You're most welcome. You do the same. Be safe always. 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The representative assures the customer that the technical team will reach out to them and promises to forward their name and phone number to the appropriate department. The call ends with the representative thanking the customer and wishing them a good weekend."},"intents":{"segments":[{"text":"I'm returning your phone call. Am I speaking to Bryson Williams? Hello? Yes.","start_word":2,"end_word":14,"intents":[{"intent":"Request callback","confidence_score":0.007407048}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. I'm returning your phone call. Am I speaking to Bryson Williams? Hello? Yes. Yes.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.04348359256982803},{"text":"You are, darling.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.4707437455654144},{"text":"Yep. Mhmm. Yeah. I've had been I'm I've been so trying sorry. to get a hold of you guys all day. Yeah. Yeah. I do apologize. I'm currently on a meeting earlier. This is accounts department. And then Could no one reached out to you from our technical team because I've you already no. They endorsed didn't. No. your account to our technical team. So let me just check on here. Actually, they Thank are you, Dawn. outside yeah. They are outside right now. That's the reason why. But rest assured, once they came back from to office, they will reach out to you. I will already forwarded Okay. your Can I just concern can I to just get them. your name done? Can I just get Yeah. your My name?","start_word":19,"end_word":149,"sentiment":"neutral","sentiment_score":-0.030355870723724365},{"text":"Because name I think I think it's lovely that you've called me back.","start_word":150,"end_word":162,"sentiment":"positive","sentiment_score":0.36010751128196716},{"text":"And I think it's yeah. I just wanted to get past on that. You know, I think that's great oh, that sure. you've called My me back. name Yeah. is yeah. I was the one who spoke to you the first time This you've morning. Yeah. I realized. called. Yeah. Yeah. My name is Melissa Yeah. Yeah. from accounts department. And I'm listening rest assured from accounts department. Okay. yes. Yes. Rest assured one of our technical team will contact you once they're available. I've already endorsed your account name Okay. and phone number to them. And we do have, like, a after hours. So if it's, after hours, they might reach out to you Oh, via good. WhatsApp, our tech team. Okay? Oh, thank you so much.","start_word":163,"end_word":290,"sentiment":"neutral","sentiment_score":0.07814999669790268},{"text":"Thank you so much, Dylan.","start_word":291,"end_word":295,"sentiment":"positive","sentiment_score":0.4074821174144745},{"text":"You've been so so you've helped so Yes. much.","start_word":296,"end_word":304,"sentiment":"neutral","sentiment_score":0.32194507122039795},{"text":"Thank you so much. Have a lovely You're weekend. most welcome. 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