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the do not","start":35.21,"end":35.85,"sentiment":"negative","sentiment_score":-0.6220695674419403}],"sentiment":"negative","sentiment_score":-0.6220695674419403,"channel":1,"num_words":4,"start":35.21,"end":35.85},{"sentences":[{"text":"IT.","start":35.75,"end":36.25,"sentiment":"negative","sentiment_score":-0.47933173179626465}],"sentiment":"negative","sentiment_score":-0.47933173179626465,"channel":0,"num_words":1,"start":35.75,"end":36.25},{"sentences":[{"text":"call register.","start":35.85,"end":36.67,"sentiment":"negative","sentiment_score":-0.6366433501243591},{"text":"So it's actually illegal to call me.","start":38.41,"end":40.41,"sentiment":"negative","sentiment_score":-0.7674139227185931},{"text":"Thank you.","start":40.41,"end":40.89,"sentiment":"neutral","sentiment_score":-0.04133386164903641},{"text":"Bye.","start":40.89,"end":41.39,"sentiment":"neutral","sentiment_score":-0.0005753533914685249}],"sentiment":"negative","sentiment_score":-0.5607022696640342,"channel":1,"num_words":12,"start":35.85,"end":41.39}]},"summary":{"result":"success","short":"A representative from TechnoWend, named Evie, calls a customer named Abby to check if she has IT support. Abby is confused and mentions that it's illegal to call her. Evie apologizes and ends the call."},"intents":{"segments":[{"text":"We wanted to reach out to you to check if you do have an IT support Yeah.","start_word":52,"end_word":68,"intents":[{"intent":"Check on it support","confidence_score":0.0007588273}]},{"text":"So it's actually illegal to call me. Thank you. Bye.","start_word":79,"end_word":88,"intents":[{"intent":"Register illegally","confidence_score":0.5501625}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. This is Abby from TechnoWend.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.03355426341295242},{"text":"Thanks, Abby.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.4702472686767578},{"text":"Please stay on Hi. This the is Evie from TechnoWand. line. We are based in Springfield, Brisbane. Hello? Can you hear me okay? Yeah. What's this about? Yeah. We wanted to reach out to you to check if you do have an IT support Yeah.","start_word":24,"end_word":68,"sentiment":"neutral","sentiment_score":-0.023559166118502617},{"text":"or I'm recurring on the do not IT. call register. So it's actually illegal to call me.","start_word":69,"end_word":85,"sentiment":"negative","sentiment_score":-0.664546549320221},{"text":"Thank you. Bye.","start_word":86,"end_word":88,"sentiment":"neutral","sentiment_score":-0.026456711813807487}],"average":{"sentiment":"neutral","sentiment_score":-0.11321877341234048}}}}