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Please note, calls may be recorded for quality, training, and compliance purposes. We collect and handle your personal information in accordance with our privacy policy, which is available on our website. Please stay on the line while we direct your call. If you are calling about a fault, emergency, or life support, press 1 now. For all other inquiries, please press 2. If you are calling about a fault, emergency, or life support, press 1 now. For all other inquiries, please press 2. If you are interested in joining Sumo, press 1. To make a payment, press 2. If your power or gas supply is off or not working, press 3. If you would like to cancel your account within the cooling off period, press 4. If you are an existing customer with another inquiry, press 5. To hear these options again, press 0. If you need help with a payment or a disconnected service, press 1. For meter related queries or self reads, press 2. To add or query a concession, press 3. If you are querying your rates or plan, press 4. For moving house or closing your account, press 5. For all other inquiries, press 6. To hear these options again, press 0. If your inquiry relates to gas, press 1. 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to Sumo. Please note, calls may be recorded for quality, training, and compliance purposes. We collect and handle your personal information in accordance with our privacy policy, which is available on our website. Please stay on the line while we direct your call. If you are calling about a fault, emergency, or life support, press 1 now.\n\nFor all other inquiries, please press 2. If you are calling about a fault, emergency, or life support, press 1 now. For all other inquiries, please press 2. If you are interested in joining Sumo, press 1. To make a payment, press 2.\n\nIf your power or gas supply is off or not working, press 3. If you would like to cancel your account within the cooling off period, press 4. If you are an existing customer with another inquiry, press 5. To hear these options again, press 0. If you need help with a payment or a disconnected service, press 1.\n\nFor meter related queries or self reads, press 2. To add or query a concession, press 3. If you are querying your rates or plan, press 4. For moving house or closing your account, press 5. For all other inquiries, press 6.\n\nTo hear these options again, press 0. If your inquiry relates to gas, press 1. If your inquiry relate","paragraphs":[{"sentences":[{"text":"Welcome to Sumo.","start":1.12,"end":2.26,"sentiment":"neutral","sentiment_score":0.3238763113816579},{"text":"Please note, calls may be recorded for quality, training, and compliance purposes.","start":2.56,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.07247919558236997},{"text":"We collect and handle your personal information in accordance with our privacy policy, which is available on our website.","start":7.68,"end":13.38,"sentiment":"neutral","sentiment_score":-0.07015867080343396},{"text":"Please stay on the line while we direct your call.","start":13.665,"end":15.845,"sentiment":"neutral","sentiment_score":-0.015105287730693816},{"text":"If you are calling about a fault, emergency, or life support, press 1 now.","start":15.905001,"end":21.285,"sentiment":"neutral","sentiment_score":-0.07231808081269264}],"sentiment":"neutral","sentiment_score":-0.04128693391023011,"num_words":58,"start":1.12,"end":21.285},{"sentences":[{"text":"For all other inquiries, please press 2.","start":21.345,"end":23.845001,"sentiment":"neutral","sentiment_score":-0.0296795197895595},{"text":"If you are calling about a fault, emergency, or life support, press 1 now.","start":30.869999,"end":36.17,"sentiment":"neutral","sentiment_score":-0.021461757432137216},{"text":"For all other inquiries, please press 2.","start":36.309998,"end":38.809998,"sentiment":"neutral","sentiment_score":-0.0035374334880283903},{"text":"If you are interested in joining Sumo, press 1.","start":40.15,"end":43.095,"sentiment":"neutral","sentiment_score":0.04724928281373448},{"text":"To make a payment, press 2.","start":43.475,"end":45.575,"sentiment":"neutral","sentiment_score":0.0021945731714367867}],"sentiment":"neutral","sentiment_score":-0.0021993556428094242,"num_words":43,"start":21.345,"end":45.575},{"sentences":[{"text":"If your power or gas supply is off or not working, press 3.","start":45.875,"end":49.655,"sentiment":"neutral","sentiment_score":-0.2701358669079267},{"text":"If you would like to cancel your account within the cooling off period, press 4.","start":50.114998,"end":54.215,"sentiment":"neutral","sentiment_score":-0.29760418633619945},{"text":"If you are an existing customer with another inquiry, press 5.","start":54.434998,"end":58.135,"sentiment":"neutral","sentiment_score":-0.1215567792003805},{"text":"To hear these options again, press 0.","start":58.41,"end":60.829998,"sentiment":"neutral","sentiment_score":-0.057982789618628364},{"text":"If you need help with a payment or a disconnected service, press 1.","start":62.57,"end":66.59,"sentiment":"neutral","sentiment_score":-0.044861788933093734}],"sentiment":"neutral","sentiment_score":-0.17461078677137018,"num_words":59,"start":45.875,"end":66.59},{"sentences":[{"text":"For meter related queries or self reads, press 2.","start":66.81,"end":70.27,"sentiment":"neutral","sentiment_score":0.007238419053869115},{"text":"To add or query a concession, press 3.","start":70.634995,"end":73.534996,"sentiment":"neutral","sentiment_score":0.0017067226581275463},{"text":"If you are querying your rates or plan, press 4.","start":73.674995,"end":76.73499,"sentiment":"neutral","sentiment_score":-0.027480363845825195},{"text":"For moving house or closing your account, press 5.","start":76.875,"end":79.935,"sentiment":"neutral","sentiment_score":-0.042122908764415316},{"text":"For all other inquiries, press 6.","start":80.258934,"end":82.59894,"sentiment":"neutral","sentiment_score":0.012865719385445118}],"sentiment":"neutral","sentiment_score":-0.011855141625606589,"num_words":42,"start":66.81,"end":82.59894},{"sentences":[{"text":"To hear these options again, press 0.","start":82.81894,"end":85.158936,"sentiment":"neutral","sentiment_score":0.015170104003378324},{"text":"If your inquiry relates to gas, press 1.","start":85.37894,"end":88.27894,"sentiment":"neutral","sentiment_score":-0.024602913297712803},{"text":"If your inquiry relate","start":88.338936,"end":89.423935,"sentiment":"neutral","sentiment_score":-0.026013485621660948}],"sentiment":"neutral","sentiment_score":-0.010246658991826208,"num_words":19,"start":82.81894,"end":89.423935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Sumo. Please note, calls may be recorded for quality, training, and compliance purposes. We collect and handle your personal information in accordance with our privacy policy, which is available on our website. Please stay on the line while we direct your call. If you are calling about a fault, emergency, or life support, press 1 now.\n\nFor all other inquiries, please press 2. If you are calling about a fault, emergency, or life support, press 1 now. For all other inquiries, please press 2. If you are interested in joining Sumo, press 1. To make a payment, press 2.\n\nIf your power or gas supply is off or not working, press 3. If you would like to cancel your account within the cooling off period, press 4. If you are an existing customer with another inquiry, press 5. To hear these options again, press 0. If you need help with a payment or a disconnected service, press 1.\n\nFor meter related queries or self reads, press 2. To add or query a concession, press 3. If you are querying your rates or plan, press 4. For moving house or closing your account, press 5. For all other inquiries, press 6.\n\nTo hear these options again, press 0. If your inquiry relates to gas, press 1. If your inquiry relate","paragraphs":[{"sentences":[{"text":"Welcome to Sumo.","start":1.12,"end":2.26,"sentiment":"neutral","sentiment_score":0.3238763113816579},{"text":"Please note, calls may be recorded for quality, training, and compliance purposes.","start":2.56,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.07247919558236997},{"text":"We collect and handle your personal information in accordance with our privacy policy, which is available on our website.","start":7.68,"end":13.38,"sentiment":"neutral","sentiment_score":-0.07015867080343396},{"text":"Please stay on the line while we direct your call.","start":13.665,"end":15.845,"sentiment":"neutral","sentiment_score":-0.015105287730693816},{"text":"If you are calling about a fault, emergency, or life support, press 1 now.","start":15.905001,"end":21.285,"sentiment":"neutral","sentiment_score":-0.07231808081269264}],"sentiment":"neutral","sentiment_score":-0.04128693391023011,"channel":1,"num_words":58,"start":1.12,"end":21.285},{"sentences":[{"text":"For all other inquiries, please press 2.","start":21.345,"end":23.845001,"sentiment":"neutral","sentiment_score":-0.0296795197895595},{"text":"If you are calling about a fault, emergency, or life support, press 1 now.","start":30.869999,"end":36.17,"sentiment":"neutral","sentiment_score":-0.021461757432137216},{"text":"For all other inquiries, please press 2.","start":36.309998,"end":38.809998,"sentiment":"neutral","sentiment_score":-0.0035374334880283903},{"text":"If you are interested in joining Sumo, press 1.","start":40.15,"end":43.095,"sentiment":"neutral","sentiment_score":0.04724928281373448},{"text":"To make a payment, press 2.","start":43.475,"end":45.575,"sentiment":"neutral","sentiment_score":0.0021945731714367867}],"sentiment":"neutral","sentiment_score":-0.0021993556428094242,"channel":1,"num_words":43,"start":21.345,"end":45.575},{"sentences":[{"text":"If your power or gas supply is off or not working, press 3.","start":45.875,"end":49.655,"sentiment":"neutral","sentiment_score":-0.2701358669079267},{"text":"If you would like to cancel your account within the cooling off period, press 4.","start":50.114998,"end":54.215,"sentiment":"neutral","sentiment_score":-0.29760418633619945},{"text":"If you are an existing customer with another inquiry, press 5.","start":54.434998,"end":58.135,"sentiment":"neutral","sentiment_score":-0.1215567792003805},{"text":"To hear these options again, press 0.","start":58.41,"end":60.829998,"sentiment":"neutral","sentiment_score":-0.057982789618628364},{"text":"If you need help with a payment or a disconnected service, press 1.","start":62.57,"end":66.59,"sentiment":"neutral","sentiment_score":-0.044861788933093734}],"sentiment":"neutral","sentiment_score":-0.17461078677137018,"channel":1,"num_words":59,"start":45.875,"end":66.59},{"sentences":[{"text":"For meter related queries or self reads, press 2.","start":66.81,"end":70.27,"sentiment":"neutral","sentiment_score":0.007238419053869115},{"text":"To add or query a concession, press 3.","start":70.634995,"end":73.534996,"sentiment":"neutral","sentiment_score":0.0017067226581275463},{"text":"If you are querying your rates or plan, press 4.","start":73.674995,"end":76.73499,"sentiment":"neutral","sentiment_score":-0.027480363845825195},{"text":"For moving house or closing your account, press 5.","start":76.875,"end":79.935,"sentiment":"neutral","sentiment_score":-0.042122908764415316},{"text":"For all other inquiries, press 6.","start":80.258934,"end":82.59894,"sentiment":"neutral","sentiment_score":0.012865719385445118}],"sentiment":"neutral","sentiment_score":-0.011855141625606589,"channel":1,"num_words":42,"start":66.81,"end":82.59894},{"sentences":[{"text":"To hear these options again, press 0.","start":82.81894,"end":85.158936,"sentiment":"neutral","sentiment_score":0.015170104003378324},{"text":"If your inquiry relates to gas, press 1.","start":85.37894,"end":88.27894,"sentiment":"neutral","sentiment_score":-0.024602913297712803},{"text":"If your inquiry relate","start":88.338936,"end":89.423935,"sentiment":"neutral","sentiment_score":-0.026013485621660948}],"sentiment":"neutral","sentiment_score":-0.010246658991826208,"channel":1,"num_words":19,"start":82.81894,"end":89.423935}]},"summary":{"result":"success","short":"The Sumo representative provides options for the caller to direct their call, including pressing 1 for fault, emergency, or life support inquiries, 2 for all other inquiries, 3 for other inquiries, and 5 for moving or closing accounts. The caller is advised to press a number depending on their inquiry, such as pressing 1 for gas or 2 for electric or 3 for cooling off. The representative also provides options for meter-related queries and self reads, as well as adding or query a concession."},"intents":{"segments":[{"text":"Welcome to Sumo. Please note, calls may be recorded for quality, training, and compliance purposes. We collect and handle your personal information in accordance with our privacy policy, which is available on our website. Please stay on the line while we direct your call. If you are calling about a fault, emergency, or life support, press 1 now.","start_word":1,"end_word":58,"intents":[{"intent":"Offer services","confidence_score":0.025153529},{"intent":"Offer meter queries or concessions","confidence_score":0.00024248486}]},{"text":"Please note, calls may be recorded for quality, training, and compliance purposes. We collect and handle your personal information in accordance with our privacy policy, which is available on our website. Please stay on the line while we direct your call. If you are calling about a fault, emergency, or life support, press 1 now.","start_word":3,"end_word":57,"intents":[{"intent":"Offer membership","confidence_score":0.0074743982}]},{"text":"We collect and handle your personal information in accordance with our privacy policy, which is available on our website.","start_word":15,"end_word":33,"intents":[{"intent":"Provide information","confidence_score":0.018360468}]},{"text":"Please stay on the line while we direct your call.","start_word":34,"end_word":43,"intents":[{"intent":"Direct call","confidence_score":0.41450322}]},{"text":"If you are calling about a fault, emergency, or life support, press 1 now. For all other inquiries, please press 2. If you are calling about a fault, emergency, or life support, press 1 now.","start_word":44,"end_word":78,"intents":[{"intent":"Offer payment","confidence_score":0.050226495}]},{"text":"For all other inquiries, please press 2. If you are calling about a fault, emergency, or life support, press 1 now.","start_word":58,"end_word":78,"intents":[{"intent":"Offer cancellation option","confidence_score":0.0006534357}]}]},"sentiments":{"segments":[{"text":"Welcome to Sumo. Please note, calls may be recorded for quality, training, and compliance purposes. We collect and handle your personal information in accordance with our privacy policy, which is available on our website. Please stay on the line while we direct your call. If you are calling about a fault, emergency, or life support, press 1 now. For all other inquiries, please press 2. If you are calling about a fault, emergency, or life support, press 1 now. For all other inquiries, please press 2. If you are interested in joining Sumo, press 1. To make a payment, press 2. If your power or gas supply is off or not working, press 3. If you would like to cancel your account within the cooling off period, press 4. If you are an existing customer with another inquiry, press 5. To hear these options again, press 0. If you need help with a payment or a disconnected service, press 1. For meter related queries or self reads, press 2. To add or query a concession, press 3. If you are querying your rates or plan, press 4. For moving house or closing your account, press 5. For all other inquiries, press 6. To hear these options again, press 0. If your inquiry relates to gas, press 1. If your inquiry relate","start_word":0,"end_word":220,"sentiment":"neutral","sentiment_score":-0.0552743561565876}],"average":{"sentiment":"neutral","sentiment_score":-0.05527435388780178}}}}