{"metadata":{"transaction_key":"deprecated","request_id":"019f3f94-d22e-7ff2-ba4d-b6beda1bad6f","sha256":"b21ba0f9ba33e9acd47bdac7615eeae9afdddf806a2043ffc497bf28f4c8b51a","created":"2026-07-08T02:35:47.511Z","duration":256.53595,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1015,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1149,"output_tokens":1152},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1149,"output_tokens":152}},"results":{"channels":[{"alternatives":[{"transcript":"Afternoon. This is Rachel. How may I hey? Hello? Oh, sure. Thank you so much for giving us a callback. May I have your name, please? Oh, this is Airtel accounts department, your Internet service provider? Yeah. Yeah. All good. Right? We tried to call you just to explain real quick. However, we just sent you that email. So if your questions has been answered, that's great to hear. And if you need any assistance, just let us know. Okay? Alright. Thank you so much. You have an also option to set up your direct debit. Just log in to your account of the customer portal and then click on finance. Oh, yeah. That would be fine. So if you would like to pay via BPAY, that would be fine as well as long it's it's timely received. Because mostly for direct debit, it depends from the bank. But I could see here that our customer is being charged, like, a dollar or less than a dollar or something like that. Yeah. C. Oh. Uh-uh. To be charged extra. Oh, okay. I got it. Because I do see here it's it really depends from our customer's bank. Some customers are processing their payments directly to the customer portal, and it's just being deducted as it is. Like, $80, $80. But some customers set up a direct debit, and then I do see some, like, less than a dollar or a dollar, and it's really depends from their bank. But DPA will do. That would be fine as long as we receive yeah. No. Oh, sure. Sure. You're you're most welcome. And, yeah, I'll go ahead and ask our back end to check this matter. Okay? In that way, you can go ahead and just be updated. Alright. Thank you so much for your time. Alright. Cheers. Bye.","confidence":0.9970703,"words":[{"word":"afternoon","start":0.24,"end":0.71999997,"confidence":0.98535156,"punctuated_word":"Afternoon.","sentiment":"neutral","sentiment_score":0.06163995340466499},{"word":"this","start":0.71999997,"end":0.96,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07892989367246628},{"word":"is","start":0.96,"end":1.1999999,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07793253660202026},{"word":"rachel","start":1.1999999,"end":1.6999999,"confidence":0.62939453,"punctuated_word":"Rachel.","sentiment":"neutral","sentiment_score":0.06628408282995224},{"word":"how","start":1.76,"end":2.26,"confidence":0.9428711,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1022673398256302},{"word":"may","start":2.336,"end":2.836,"confidence":0.9013672,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.1049988493323326},{"word":"i","start":2.912,"end":3.412,"confidence":0.6826172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0855640098452568},{"word":"hey","start":4.064,"end":4.564,"confidence":0.7072754,"punctuated_word":"hey?","sentiment":"neutral","sentiment_score":0.07684151083230972},{"word":"hello","start":4.64,"end":5.14,"confidence":0.8654785,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.048866115510463715},{"word":"oh","start":12.0,"end":12.32,"confidence":0.9970703,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.22022384405136108},{"word":"sure","start":12.32,"end":12.719999,"confidence":0.99609375,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.2126416563987732},{"word":"thank","start":12.719999,"end":12.96,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5839389562606812},{"word":"you","start":12.96,"end":13.12,"confidence":0.9941406,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5251334309577942},{"word":"so","start":13.12,"end":13.28,"confidence":0.98828125,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5154757499694824},{"word":"much","start":13.28,"end":13.545,"confidence":0.9902344,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6211796998977661},{"word":"for","start":13.705,"end":13.785,"confidence":0.7651367,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6416598558425903},{"word":"giving","start":13.785,"end":13.945,"confidence":1.0,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.5958338975906372},{"word":"us","start":13.945,"end":14.025,"confidence":1.0,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.6275776028633118},{"word":"a","start":14.025,"end":14.185,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6807991862297058},{"word":"callback","start":14.185,"end":14.685,"confidence":0.9975586,"punctuated_word":"callback.","sentiment":"positive","sentiment_score":0.5143362283706665},{"word":"may","start":14.745,"end":14.985,"confidence":1.0,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.2567167580127716},{"word":"i","start":14.985,"end":15.065001,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22535933554172516},{"word":"have","start":15.065001,"end":15.225,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2443196326494217},{"word":"your","start":15.225,"end":15.465,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16446420550346377},{"word":"name","start":15.465,"end":15.785,"confidence":0.99853516,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.2007472962141037},{"word":"please","start":15.785,"end":16.285,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.2139786332845688},{"word":"oh","start":22.505001,"end":22.825,"confidence":0.99121094,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.007256214506924152},{"word":"this","start":22.825,"end":23.064999,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.004828855395317078},{"word":"is","start":23.064999,"end":23.385,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00018795207142829895},{"word":"airtel","start":23.385,"end":23.885,"confidence":0.99641925,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.006793922744691372},{"word":"accounts","start":23.945,"end":24.345001,"confidence":0.8100586,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.009294066578149796},{"word":"department","start":24.345001,"end":24.845001,"confidence":0.94873047,"punctuated_word":"department,","sentiment":"neutral","sentiment_score":0.013107112608850002},{"word":"your","start":25.145,"end":25.545,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.00650428794324398},{"word":"internet","start":25.545,"end":26.025,"confidence":0.9716797,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.030626416206359863},{"word":"service","start":26.025,"end":26.425,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.013403575867414474},{"word":"provider","start":26.425,"end":26.925,"confidence":0.9536133,"punctuated_word":"provider?","sentiment":"neutral","sentiment_score":0.024226095527410507},{"word":"yeah","start":27.12,"end":27.62,"confidence":0.7922363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019572392106056213},{"word":"yeah","start":38.4,"end":38.8,"confidence":0.8088379,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17845800518989563},{"word":"all","start":38.8,"end":39.04,"confidence":0.8251953,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.3593198359012604},{"word":"good","start":39.04,"end":39.36,"confidence":0.9272461,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.30080682039260864},{"word":"right","start":39.36,"end":39.84,"confidence":0.8774414,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.2199842631816864},{"word":"we","start":39.84,"end":40.0,"confidence":0.9741211,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.17181405425071716},{"word":"tried","start":40.0,"end":40.32,"confidence":0.94970703,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":0.17059046030044556},{"word":"to","start":40.32,"end":40.48,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1780264377593994},{"word":"call","start":40.48,"end":40.64,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0992044061422348},{"word":"you","start":40.64,"end":40.8,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11085963249206544},{"word":"just","start":40.8,"end":41.04,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12762975692749023},{"word":"to","start":41.04,"end":41.2,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08302842825651169},{"word":"explain","start":41.2,"end":41.6,"confidence":1.0,"punctuated_word":"explain","sentiment":"neutral","sentiment_score":0.07693153619766235},{"word":"real","start":41.6,"end":41.84,"confidence":0.9941406,"punctuated_word":"real","sentiment":"neutral","sentiment_score":0.07478036731481552},{"word":"quick","start":41.84,"end":42.16,"confidence":0.97753906,"punctuated_word":"quick.","sentiment":"neutral","sentiment_score":0.12131737172603609},{"word":"however","start":42.16,"end":42.66,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.10592041164636612},{"word":"we","start":43.175003,"end":43.255,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.15877699851989746},{"word":"just","start":43.255,"end":43.495003,"confidence":0.94628906,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.17215996980667114},{"word":"sent","start":43.495003,"end":43.575,"confidence":0.9614258,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.1259070783853531},{"word":"you","start":43.575,"end":43.815002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17985814809799194},{"word":"that","start":43.815002,"end":44.295002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14874671399593353},{"word":"email","start":44.295002,"end":44.775,"confidence":0.93359375,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.14785084128379822},{"word":"so","start":44.775,"end":45.175003,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2395276576280594},{"word":"if","start":45.175003,"end":45.495003,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.29126399755477905},{"word":"your","start":45.495003,"end":45.735,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4736850559711456},{"word":"questions","start":45.735,"end":46.215,"confidence":0.94921875,"punctuated_word":"questions","sentiment":"positive","sentiment_score":0.41274723410606384},{"word":"has","start":46.215,"end":46.455,"confidence":0.7734375,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.5227696299552917},{"word":"been","start":46.455,"end":46.775,"confidence":1.0,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.5710370540618896},{"word":"answered","start":46.775,"end":47.275,"confidence":0.9921875,"punctuated_word":"answered,","sentiment":"positive","sentiment_score":0.543412446975708},{"word":"that's","start":47.335,"end":47.735,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.6988648772239685},{"word":"great","start":47.735,"end":47.975002,"confidence":0.77685547,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7402667999267578},{"word":"to","start":47.975002,"end":48.135002,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.746619462966919},{"word":"hear","start":48.135002,"end":48.295002,"confidence":0.89624023,"punctuated_word":"hear.","sentiment":"positive","sentiment_score":0.622151792049408},{"word":"and","start":48.295002,"end":48.535,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.33322420716285706},{"word":"if","start":48.535,"end":48.695,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.27857184410095215},{"word":"you","start":48.695,"end":48.775,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28618693351745605},{"word":"need","start":48.775,"end":49.015,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.19527365267276764},{"word":"any","start":49.015,"end":49.335,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.222208708524704},{"word":"assistance","start":49.335,"end":49.835,"confidence":0.9946289,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.19322317838668823},{"word":"just","start":50.295002,"end":50.535,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.21333059668540957},{"word":"let","start":50.535,"end":50.695,"confidence":0.9980469,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.21872347593307495},{"word":"us","start":50.695,"end":50.935,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.21234041452407837},{"word":"know","start":50.935,"end":51.095,"confidence":0.99853516,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.25278186798095703},{"word":"okay","start":51.095,"end":51.595,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.14041872322559357},{"word":"alright","start":53.175003,"end":53.675003,"confidence":0.9382324,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2714390456676483},{"word":"thank","start":53.975002,"end":54.215,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5476994514465332},{"word":"you","start":54.215,"end":54.375,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.620549738407135},{"word":"so","start":54.375,"end":54.615,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6238992214202881},{"word":"much","start":54.615,"end":54.935,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5593987107276917},{"word":"you","start":54.935,"end":55.095,"confidence":0.99121094,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3655184209346771},{"word":"have","start":55.095,"end":55.255,"confidence":0.9838867,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2736329138278961},{"word":"an","start":55.255,"end":55.495003,"confidence":0.9790039,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.24582122266292572},{"word":"also","start":55.495003,"end":55.995003,"confidence":0.6508789,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.2181125283241272},{"word":"option","start":56.375,"end":56.695,"confidence":0.7553711,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.209501251578331},{"word":"to","start":56.695,"end":56.855,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21367524564266205},{"word":"set","start":56.855,"end":57.095,"confidence":0.99121094,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.20876799523830417},{"word":"up","start":57.095,"end":57.255,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.14163810014724731},{"word":"your","start":57.255,"end":57.495003,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14466160535812378},{"word":"direct","start":57.495003,"end":57.975002,"confidence":0.90527344,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.1413674354553223},{"word":"debit","start":57.975002,"end":58.455,"confidence":0.9885254,"punctuated_word":"debit.","sentiment":"neutral","sentiment_score":0.14227254688739777},{"word":"just","start":58.455,"end":58.77,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1094491109251976},{"word":"log","start":58.77,"end":58.93,"confidence":0.9760742,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.07324843108654022},{"word":"in","start":58.93,"end":59.170002,"confidence":0.9819336,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0966247022151947},{"word":"to","start":59.170002,"end":59.25,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12361499667167664},{"word":"your","start":59.25,"end":59.65,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13445523381233215},{"word":"account","start":59.65,"end":59.97,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.11356855928897858},{"word":"of","start":59.97,"end":60.05,"confidence":0.34765625,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12647834420204165},{"word":"the","start":60.05,"end":60.21,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14301727712154388},{"word":"customer","start":60.21,"end":60.71,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.11259755492210388},{"word":"portal","start":60.77,"end":61.25,"confidence":1.0,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":0.14442932605743408},{"word":"and","start":61.25,"end":61.49,"confidence":0.6640625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09744386374950408},{"word":"then","start":61.49,"end":61.97,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1061701849102974},{"word":"click","start":61.97,"end":62.21,"confidence":0.9970703,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.050609514117240906},{"word":"on","start":62.21,"end":62.45,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06257861107587814},{"word":"finance","start":62.45,"end":62.95,"confidence":0.9641113,"punctuated_word":"finance.","sentiment":"neutral","sentiment_score":0.058154135942459106},{"word":"oh","start":71.275,"end":71.515,"confidence":0.9863281,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06531895697116852},{"word":"yeah","start":71.515,"end":71.835,"confidence":0.9851074,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.07688666880130768},{"word":"that","start":71.835,"end":72.075,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.1273912638425827},{"word":"would","start":72.075,"end":72.314995,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.12866409122943878},{"word":"be","start":72.314995,"end":72.475,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1315176784992218},{"word":"fine","start":72.475,"end":72.875,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.12037813663482666},{"word":"so","start":72.875,"end":73.195,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08443492650985718},{"word":"if","start":73.195,"end":73.354996,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08411282300949097},{"word":"you","start":73.354996,"end":73.515,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06763490289449692},{"word":"would","start":73.515,"end":73.755,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06761498004198074},{"word":"like","start":73.755,"end":74.075,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.06888270378112793},{"word":"to","start":74.075,"end":74.575,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.056940123438835144},{"word":"pay","start":75.354996,"end":75.755,"confidence":0.8540039,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.052339524030685425},{"word":"via","start":75.755,"end":76.075,"confidence":0.9902344,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.04437577351927757},{"word":"bpay","start":76.075,"end":76.575,"confidence":0.7958374,"punctuated_word":"BPAY,","sentiment":"neutral","sentiment_score":0.06652309745550156},{"word":"that","start":77.195,"end":77.435,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2852204740047455},{"word":"would","start":77.435,"end":77.674995,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.25926101207733154},{"word":"be","start":77.674995,"end":77.835,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.24841472506523132},{"word":"fine","start":77.835,"end":78.075,"confidence":1.0,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.19747859239578247},{"word":"as","start":78.075,"end":78.314995,"confidence":0.9902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2782244086265564},{"word":"well","start":78.314995,"end":78.475,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.2545344829559326},{"word":"as","start":78.475,"end":78.634995,"confidence":0.66259766,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.3205035626888275},{"word":"long","start":78.634995,"end":78.875,"confidence":0.99121094,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.3041798174381256},{"word":"it's","start":78.875,"end":79.195,"confidence":0.8684082,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.24499362707138064},{"word":"it's","start":79.195,"end":79.515,"confidence":0.9926758,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1928683370351791},{"word":"timely","start":79.515,"end":79.994995,"confidence":0.7963867,"punctuated_word":"timely","sentiment":"neutral","sentiment_score":0.1830684244632721},{"word":"received","start":79.994995,"end":80.395,"confidence":0.623291,"punctuated_word":"received.","sentiment":"neutral","sentiment_score":0.16210347414016724},{"word":"because","start":80.395,"end":80.895,"confidence":0.9892578,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.04186077415943146},{"word":"mostly","start":81.195,"end":81.695,"confidence":0.9140625,"punctuated_word":"mostly","sentiment":"neutral","sentiment_score":0.036495283246040344},{"word":"for","start":81.835,"end":82.155,"confidence":0.94970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03197823092341423},{"word":"direct","start":82.155,"end":82.634995,"confidence":0.9892578,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.029185552150011063},{"word":"debit","start":82.634995,"end":83.134995,"confidence":0.9550781,"punctuated_word":"debit,","sentiment":"neutral","sentiment_score":0.02761419676244259},{"word":"it","start":83.78,"end":83.94,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.005718212574720383},{"word":"depends","start":83.94,"end":84.42,"confidence":1.0,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":0.01895873248577118},{"word":"from","start":84.42,"end":84.659996,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.00017086602747440338},{"word":"the","start":84.659996,"end":84.82,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0002532079815864563},{"word":"bank","start":84.82,"end":85.06,"confidence":0.79052734,"punctuated_word":"bank.","sentiment":"neutral","sentiment_score":0.00519166886806488},{"word":"but","start":85.06,"end":85.299995,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09974383562803268},{"word":"i","start":85.299995,"end":85.38,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13584700226783752},{"word":"could","start":85.38,"end":85.619995,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.10895077884197236},{"word":"see","start":85.619995,"end":85.78,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.09578737616539},{"word":"here","start":85.78,"end":86.02,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.059482887387275696},{"word":"that","start":86.02,"end":86.52,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17167650163173676},{"word":"our","start":86.659996,"end":86.979996,"confidence":0.6425781,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.25387048721313477},{"word":"customer","start":86.979996,"end":87.46,"confidence":0.7050781,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.1531178206205368},{"word":"is","start":87.46,"end":87.619995,"confidence":0.67822266,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22286807000637057},{"word":"being","start":87.619995,"end":87.94,"confidence":0.99902344,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.23478640615940097},{"word":"charged","start":87.94,"end":88.42,"confidence":0.94311523,"punctuated_word":"charged,","sentiment":"neutral","sentiment_score":-0.16995126008987427},{"word":"like","start":88.42,"end":88.74,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1950731724500656},{"word":"a","start":88.74,"end":88.9,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19562503695487976},{"word":"dollar","start":88.9,"end":89.299995,"confidence":1.0,"punctuated_word":"dollar","sentiment":"neutral","sentiment_score":-0.13250935077667236},{"word":"or","start":89.299995,"end":89.54,"confidence":0.98095703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.22897009551525116},{"word":"less","start":89.54,"end":89.78,"confidence":1.0,"punctuated_word":"less","sentiment":"neutral","sentiment_score":-0.13759303092956543},{"word":"than","start":89.78,"end":89.94,"confidence":0.99902344,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.20382866263389587},{"word":"a","start":89.94,"end":90.1,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16734248399734497},{"word":"dollar","start":90.1,"end":90.42,"confidence":0.99902344,"punctuated_word":"dollar","sentiment":"neutral","sentiment_score":-0.10695789754390717},{"word":"or","start":90.42,"end":90.5,"confidence":0.5854492,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2064770609140396},{"word":"something","start":90.5,"end":90.9,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.179885596036911},{"word":"like","start":90.9,"end":91.06,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17552971839904785},{"word":"that","start":91.06,"end":91.56,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.1759187877178192},{"word":"yeah","start":93.14,"end":93.64,"confidence":0.9304199,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08927075564861298},{"word":"c","start":110.015,"end":110.515,"confidence":0.61291504,"punctuated_word":"C.","sentiment":"neutral","sentiment_score":0.05084201693534851},{"word":"oh","start":116.43,"end":116.93,"confidence":0.8312988,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.0008157975971698761},{"word":"uh-uh","start":124.03,"end":124.53,"confidence":0.88342285,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":0.0052986545488238335},{"word":"to","start":135.765,"end":136.08499,"confidence":0.984375,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.10166977345943452},{"word":"be","start":136.08499,"end":136.325,"confidence":0.8828125,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08969645202159882},{"word":"charged","start":136.325,"end":136.725,"confidence":0.92089844,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.10375039279460908},{"word":"extra","start":136.725,"end":137.225,"confidence":0.95092773,"punctuated_word":"extra.","sentiment":"neutral","sentiment_score":-0.07476995885372162},{"word":"oh","start":137.86,"end":137.94,"confidence":0.7141113,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.000589197501540184},{"word":"okay","start":137.94,"end":138.42001,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.021144844591617584},{"word":"i","start":138.42001,"end":138.66,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07379257678985596},{"word":"got","start":138.66,"end":138.82,"confidence":0.9790039,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.08709202706813812},{"word":"it","start":138.82,"end":138.98001,"confidence":0.9724121,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.05018128454685211},{"word":"because","start":138.98001,"end":139.48001,"confidence":0.99609375,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.011775724589824677},{"word":"i","start":139.54001,"end":139.78001,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014214783906936646},{"word":"do","start":139.78001,"end":140.02,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.02097344398498535},{"word":"see","start":140.02,"end":140.18001,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.012377403676509855},{"word":"here","start":140.18001,"end":140.42001,"confidence":0.83984375,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.0091540589928627},{"word":"it's","start":140.42001,"end":140.66,"confidence":0.7441406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.051505766808986664},{"word":"it","start":140.74,"end":140.90001,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05778958648443222},{"word":"really","start":140.90001,"end":141.14,"confidence":0.99902344,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.0943451002240181},{"word":"depends","start":141.14,"end":141.64,"confidence":0.99902344,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.05699934810400009},{"word":"from","start":141.70001,"end":142.02,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.09419670701026917},{"word":"our","start":142.02,"end":142.34001,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0706394761800766},{"word":"customer's","start":142.34001,"end":142.84001,"confidence":0.9152832,"punctuated_word":"customer's","sentiment":"neutral","sentiment_score":-0.07232000678777695},{"word":"bank","start":142.98001,"end":143.48001,"confidence":0.92871094,"punctuated_word":"bank.","sentiment":"neutral","sentiment_score":-0.058284565806388855},{"word":"some","start":144.26001,"end":144.58,"confidence":0.7006836,"punctuated_word":"Some","sentiment":"neutral","sentiment_score":-0.046869102865457535},{"word":"customers","start":144.58,"end":145.08,"confidence":1.0,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":-0.029365647584199905},{"word":"are","start":145.22,"end":145.72,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04115994647145271},{"word":"processing","start":146.18001,"end":146.68001,"confidence":0.9941406,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":-0.01284942775964737},{"word":"their","start":146.82,"end":147.06001,"confidence":1.0,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.0577499121427536},{"word":"payments","start":147.06001,"end":147.56001,"confidence":0.9716797,"punctuated_word":"payments","sentiment":"neutral","sentiment_score":-0.009717509150505066},{"word":"directly","start":147.62001,"end":148.12001,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.02191009372472763},{"word":"to","start":148.42001,"end":148.66,"confidence":0.8959961,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008448824286460876},{"word":"the","start":148.66,"end":148.90001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02266795188188553},{"word":"customer","start":148.90001,"end":149.40001,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.01745770126581192},{"word":"portal","start":149.46,"end":149.96,"confidence":0.89575195,"punctuated_word":"portal,","sentiment":"neutral","sentiment_score":0.03125517815351486},{"word":"and","start":150.505,"end":150.745,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.00877666100859642},{"word":"it's","start":150.745,"end":150.825,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.001452973810955882},{"word":"just","start":150.825,"end":151.225,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.006954878568649292},{"word":"being","start":151.225,"end":151.545,"confidence":0.9980469,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.024399887770414352},{"word":"deducted","start":151.545,"end":152.045,"confidence":0.68847656,"punctuated_word":"deducted","sentiment":"neutral","sentiment_score":-0.012044690549373628},{"word":"as","start":152.345,"end":152.505,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.018930576741695404},{"word":"it","start":152.505,"end":152.66501,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02554846554994583},{"word":"is","start":152.66501,"end":152.985,"confidence":0.8137207,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.03949669003486633},{"word":"like","start":152.985,"end":153.385,"confidence":0.9406738,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.01236545853316784},{"word":"$80","start":153.385,"end":154.025,"confidence":0.8706665,"punctuated_word":"$80,","sentiment":"neutral","sentiment_score":0.007411963306367397},{"word":"$80","start":154.025,"end":154.825,"confidence":0.97631836,"punctuated_word":"$80.","sentiment":"neutral","sentiment_score":-0.007564685307443142},{"word":"but","start":154.825,"end":155.225,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03720327466726303},{"word":"some","start":155.225,"end":155.625,"confidence":0.9980469,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.08383136242628098},{"word":"customers","start":155.625,"end":156.105,"confidence":0.73046875,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":-0.047956373542547226},{"word":"set","start":156.105,"end":156.345,"confidence":0.9838867,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.03735704720020294},{"word":"up","start":156.345,"end":156.425,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.031010452657938004},{"word":"a","start":156.425,"end":156.585,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04852200672030449},{"word":"direct","start":156.585,"end":157.085,"confidence":0.99121094,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.07815547287464142},{"word":"debit","start":157.145,"end":157.545,"confidence":0.90722656,"punctuated_word":"debit,","sentiment":"neutral","sentiment_score":-0.05082472041249275},{"word":"and","start":157.545,"end":157.785,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04785460978746414},{"word":"then","start":157.785,"end":158.025,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.029897812753915787},{"word":"i","start":158.025,"end":158.265,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.042955443263053894},{"word":"do","start":158.265,"end":158.585,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.01671590656042099},{"word":"see","start":158.585,"end":158.985,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.05497414991259575},{"word":"some","start":158.985,"end":159.485,"confidence":0.95581055,"punctuated_word":"some,","sentiment":"neutral","sentiment_score":-0.09510309994220734},{"word":"like","start":159.545,"end":160.025,"confidence":0.9941406,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08791463077068329},{"word":"less","start":160.025,"end":160.265,"confidence":1.0,"punctuated_word":"less","sentiment":"neutral","sentiment_score":-0.05669267475605011},{"word":"than","start":160.265,"end":160.505,"confidence":0.99902344,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.12564310431480408},{"word":"a","start":160.505,"end":160.66501,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.094860777258873},{"word":"dollar","start":160.66501,"end":160.985,"confidence":1.0,"punctuated_word":"dollar","sentiment":"neutral","sentiment_score":-0.038929712027311325},{"word":"or","start":160.985,"end":161.065,"confidence":0.9560547,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07635390758514404},{"word":"a","start":161.065,"end":161.145,"confidence":0.9506836,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.107683464884758},{"word":"dollar","start":161.145,"end":161.465,"confidence":0.8757324,"punctuated_word":"dollar,","sentiment":"neutral","sentiment_score":-0.09980478137731552},{"word":"and","start":161.465,"end":161.625,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11223814636468887},{"word":"it's","start":161.625,"end":161.945,"confidence":0.82714844,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.12679016590118408},{"word":"really","start":161.945,"end":162.265,"confidence":0.9819336,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.12058037519454956},{"word":"depends","start":162.265,"end":162.765,"confidence":0.9902344,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.050886619836091995},{"word":"from","start":162.825,"end":163.065,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.11914144456386566},{"word":"their","start":163.065,"end":163.225,"confidence":1.0,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.14803120493888855},{"word":"bank","start":163.225,"end":163.725,"confidence":0.9926758,"punctuated_word":"bank.","sentiment":"neutral","sentiment_score":-0.09918663650751114},{"word":"but","start":164.19,"end":164.43,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.010543972253799438},{"word":"dpa","start":164.43,"end":164.93,"confidence":0.6656494,"punctuated_word":"DPA","sentiment":"neutral","sentiment_score":0.05648446083068848},{"word":"will","start":165.15,"end":165.47,"confidence":0.97802734,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.19634847342967987},{"word":"do","start":165.47,"end":165.87,"confidence":0.97314453,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.16408684849739075},{"word":"that","start":165.87,"end":166.11,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.12852990627288818},{"word":"would","start":166.11,"end":166.43,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1882314085960388},{"word":"be","start":166.43,"end":166.59,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0956694558262825},{"word":"fine","start":166.59,"end":166.91,"confidence":1.0,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.1205291822552681},{"word":"as","start":166.91,"end":167.15,"confidence":0.9003906,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07981021702289581},{"word":"long","start":167.15,"end":167.31,"confidence":0.9980469,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.1871073842048645},{"word":"as","start":167.31,"end":167.47,"confidence":0.9838867,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0717122033238411},{"word":"we","start":167.47,"end":167.70999,"confidence":0.9223633,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08206692337989807},{"word":"receive","start":167.70999,"end":168.20999,"confidence":0.6826172,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.04199570417404175},{"word":"yeah","start":168.83,"end":169.33,"confidence":0.98706055,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.1101258620619774},{"word":"no","start":184.355,"end":184.855,"confidence":0.7626953,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08992497622966766},{"word":"oh","start":236.46501,"end":236.625,"confidence":0.81591797,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2526189684867859},{"word":"sure","start":236.625,"end":237.10501,"confidence":0.9941406,"punctuated_word":"sure.","sentiment":"positive","sentiment_score":0.3514454960823059},{"word":"sure","start":237.10501,"end":237.60501,"confidence":0.9772949,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.3231440484523773},{"word":"you're","start":238.785,"end":239.285,"confidence":0.5612793,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.11945754289627077},{"word":"you're","start":240.865,"end":241.265,"confidence":0.9807129,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.4011667370796203},{"word":"most","start":241.265,"end":241.66501,"confidence":0.96777344,"punctuated_word":"most","sentiment":"positive","sentiment_score":0.44074371457099915},{"word":"welcome","start":241.66501,"end":242.145,"confidence":0.9362793,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.44194573163986206},{"word":"and","start":242.145,"end":242.30501,"confidence":0.94189453,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.17994120717048645},{"word":"yeah","start":242.30501,"end":242.705,"confidence":0.9980469,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.15098702907562256},{"word":"i'll","start":242.705,"end":242.865,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1465809941291809},{"word":"go","start":242.865,"end":243.02501,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.14727474749088287},{"word":"ahead","start":243.02501,"end":243.345,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.1407383680343628},{"word":"and","start":243.345,"end":243.845,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12706150114536283},{"word":"ask","start":243.985,"end":244.30501,"confidence":0.75683594,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.1142883002758026},{"word":"our","start":244.30501,"end":244.625,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09299934655427931},{"word":"back","start":244.625,"end":244.865,"confidence":0.9560547,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1331915259361267},{"word":"end","start":244.865,"end":245.10501,"confidence":0.9873047,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.09727484732866289},{"word":"to","start":245.10501,"end":245.60501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07237327098846436},{"word":"check","start":245.74501,"end":245.985,"confidence":0.9892578,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0949774906039238},{"word":"this","start":245.985,"end":246.225,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06317798048257828},{"word":"matter","start":246.225,"end":246.625,"confidence":0.9951172,"punctuated_word":"matter.","sentiment":"neutral","sentiment_score":0.07275816798210144},{"word":"okay","start":246.625,"end":247.125,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.071343794465065},{"word":"in","start":247.32094,"end":247.56093,"confidence":0.9301758,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.07001020014286041},{"word":"that","start":247.56093,"end":248.06093,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07533533871173859},{"word":"way","start":248.44093,"end":248.56094,"confidence":0.9736328,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.2430718690156937},{"word":"you","start":248.56094,"end":248.68094,"confidence":0.5644531,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30037835240364075},{"word":"can","start":248.68094,"end":248.84093,"confidence":0.97998047,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2868199050426483},{"word":"go","start":248.84093,"end":249.00093,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.371943861246109},{"word":"ahead","start":249.00093,"end":249.32094,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.223984032869339},{"word":"and","start":249.32094,"end":249.48094,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.194092720746994},{"word":"just","start":249.48094,"end":249.88094,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.25012990832328796},{"word":"be","start":249.88094,"end":250.12094,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.234731063246727},{"word":"updated","start":250.12094,"end":250.62094,"confidence":0.99853516,"punctuated_word":"updated.","sentiment":"neutral","sentiment_score":0.23059578239917755},{"word":"alright","start":250.92093,"end":251.42093,"confidence":0.9926758,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.20096871256828308},{"word":"thank","start":251.56093,"end":251.80093,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5007224082946777},{"word":"you","start":251.80093,"end":251.96094,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4858422577381134},{"word":"so","start":251.96094,"end":252.12094,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5865167379379272},{"word":"much","start":252.12094,"end":252.44093,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5926769971847534},{"word":"for","start":252.44093,"end":252.60094,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5714293122291565},{"word":"your","start":252.60094,"end":252.84093,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4838959574699402},{"word":"time","start":252.84093,"end":253.34093,"confidence":1.0,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.5109724402427673},{"word":"alright","start":254.04094,"end":254.52094,"confidence":0.98583984,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2098982334136963},{"word":"cheers","start":254.52094,"end":255.02094,"confidence":1.0,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.6301817893981934},{"word":"bye","start":255.32094,"end":255.82094,"confidence":0.98339844,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.095011867582798}],"paragraphs":{"transcript":"\nAfternoon. This is Rachel. How may I hey? Hello? Oh, sure.\n\nThank you so much for giving us a callback. May I have your name, please? Oh, this is Airtel accounts department, your Internet service provider? Yeah. Yeah.\n\nAll good. Right? We tried to call you just to explain real quick. However, we just sent you that email. So if your questions has been answered, that's great to hear.\n\nAnd if you need any assistance, just let us know. Okay? Alright. Thank you so much. You have an also option to set up your direct debit.\n\nJust log in to your account of the customer portal and then click on finance. Oh, yeah. That would be fine. So if you would like to pay via BPAY, that would be fine as well as long it's it's timely received. Because mostly for direct debit, it depends from the bank.\n\nBut I could see here that our customer is being charged, like, a dollar or less than a dollar or something like that. Yeah. C. Oh. Uh-uh.\n\nTo be charged extra. Oh, okay. I got it. Because I do see here it's it really depends from our customer's bank. Some customers are processing their payments directly to the customer portal, and it's just being deducted as it is.\n\nLike, $80, $80. But some customers set up a direct debit, and then I do see some, like, less than a dollar or a dollar, and it's really depends from their bank. But DPA will do. That would be fine as long as we receive yeah. No.\n\nOh, sure. Sure. You're you're most welcome. And, yeah, I'll go ahead and ask our back end to check this matter. Okay?\n\nIn that way, you can go ahead and just be updated. Alright. Thank you so much for your time. Alright. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.06163995340466499},{"text":"This is Rachel.","start":0.71999997,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.07438217103481293},{"text":"How may I hey?","start":1.76,"end":4.564,"sentiment":"neutral","sentiment_score":0.09241792745888233},{"text":"Hello?","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.048866115510463715},{"text":"Oh, sure.","start":12.0,"end":12.719999,"sentiment":"neutral","sentiment_score":0.21643275022506714}],"sentiment":"neutral","sentiment_score":0.10328998111865738,"num_words":11,"start":0.24,"end":12.719999},{"sentences":[{"text":"Thank you so much for giving us a callback.","start":12.719999,"end":14.685,"sentiment":"positive","sentiment_score":0.5895482897758484},{"text":"May I have your name, please?","start":14.745,"end":16.285,"sentiment":"neutral","sentiment_score":0.21759764353434244},{"text":"Oh, this is Airtel accounts department, your Internet service provider?","start":22.505001,"end":26.925,"sentiment":"neutral","sentiment_score":0.009168245550245046},{"text":"Yeah.","start":27.12,"end":27.62,"sentiment":"neutral","sentiment_score":0.019572392106056213},{"text":"Yeah.","start":38.4,"end":38.8,"sentiment":"neutral","sentiment_score":0.17845800518989563}],"sentiment":"neutral","sentiment_score":0.2556012341476701,"num_words":27,"start":12.719999,"end":38.8},{"sentences":[{"text":"All good.","start":38.8,"end":39.36,"sentiment":"neutral","sentiment_score":0.3300633281469345},{"text":"Right?","start":39.36,"end":39.84,"sentiment":"neutral","sentiment_score":0.2199842631816864},{"text":"We tried to call you just to explain real quick.","start":39.84,"end":42.16,"sentiment":"neutral","sentiment_score":0.12141824513673782},{"text":"However, we just sent you that email.","start":42.16,"end":44.775,"sentiment":"neutral","sentiment_score":0.1484600231051445},{"text":"So if your questions has been answered, that's great to hear.","start":44.775,"end":48.295002,"sentiment":"positive","sentiment_score":0.5329405462199991}],"sentiment":"neutral","sentiment_score":0.29018901745157855,"num_words":31,"start":38.8,"end":48.295002},{"sentences":[{"text":"And if you need any assistance, just let us know.","start":48.295002,"end":51.095,"sentiment":"neutral","sentiment_score":0.2405864879488945},{"text":"Okay?","start":51.095,"end":51.595,"sentiment":"neutral","sentiment_score":0.14041872322559357},{"text":"Alright.","start":53.175003,"end":53.675003,"sentiment":"neutral","sentiment_score":0.2714390456676483},{"text":"Thank you so much.","start":53.975002,"end":54.935,"sentiment":"positive","sentiment_score":0.587886780500412},{"text":"You have an also option to set up your direct debit.","start":54.935,"end":58.455,"sentiment":"neutral","sentiment_score":0.20954266055063767}],"sentiment":"neutral","sentiment_score":0.27682366801632774,"num_words":27,"start":48.295002,"end":58.455},{"sentences":[{"text":"Just log in to your account of the customer portal and then click on finance.","start":58.455,"end":62.95,"sentiment":"neutral","sentiment_score":0.10349598973989486},{"text":"Oh, yeah.","start":71.275,"end":71.835,"sentiment":"neutral","sentiment_score":0.0711028128862381},{"text":"That would be fine.","start":71.835,"end":72.875,"sentiment":"neutral","sentiment_score":0.1269877925515175},{"text":"So if you would like to pay via BPAY, that would be fine as well as long it's it's timely received.","start":72.875,"end":80.395,"sentiment":"neutral","sentiment_score":0.16779570441160882},{"text":"Because mostly for direct debit, it depends from the bank.","start":80.395,"end":85.06,"sentiment":"neutral","sentiment_score":0.019692030921578407}],"sentiment":"neutral","sentiment_score":0.1139082066141642,"num_words":52,"start":58.455,"end":85.06},{"sentences":[{"text":"But I could see here that our customer is being charged, like, a dollar or less than a dollar or something like that.","start":85.06,"end":91.56,"sentiment":"neutral","sentiment_score":-0.16573014434265054},{"text":"Yeah.","start":93.14,"end":93.64,"sentiment":"neutral","sentiment_score":0.08927075564861298},{"text":"C.","start":110.015,"end":110.515,"sentiment":"neutral","sentiment_score":0.05084201693534851},{"text":"Oh.","start":116.43,"end":116.93,"sentiment":"neutral","sentiment_score":-0.0008157975971698761},{"text":"Uh-uh.","start":124.03,"end":124.53,"sentiment":"neutral","sentiment_score":0.0052986545488238335}],"sentiment":"neutral","sentiment_score":-0.1358221366794573,"num_words":27,"start":85.06,"end":124.53},{"sentences":[{"text":"To be charged extra.","start":135.765,"end":137.225,"sentiment":"neutral","sentiment_score":-0.092471644282341},{"text":"Oh, okay.","start":137.86,"end":138.42001,"sentiment":"neutral","sentiment_score":0.010867021046578884},{"text":"I got it.","start":138.42001,"end":138.98001,"sentiment":"neutral","sentiment_score":0.07035529613494873},{"text":"Because I do see here it's it really depends from our customer's bank.","start":138.98001,"end":143.48001,"sentiment":"neutral","sentiment_score":-0.04481762189131517},{"text":"Some customers are processing their payments directly to the customer portal, and it's just being deducted as it is.","start":144.26001,"end":152.985,"sentiment":"neutral","sentiment_score":-0.014412378267336049}],"sentiment":"neutral","sentiment_score":-0.02423294922677664,"num_words":41,"start":135.765,"end":152.985},{"sentences":[{"text":"Like, $80, $80.","start":152.985,"end":154.825,"sentiment":"neutral","sentiment_score":-0.004172726844747862},{"text":"But some customers set up a direct debit, and then I do see some, like, less than a dollar or a dollar, and it's really depends from their bank.","start":154.825,"end":163.725,"sentiment":"neutral","sentiment_score":-0.07472756479320855},{"text":"But DPA will do.","start":164.19,"end":165.87,"sentiment":"neutral","sentiment_score":0.10159395262598991},{"text":"That would be fine as long as we receive yeah.","start":165.87,"end":169.33,"sentiment":"neutral","sentiment_score":0.08855265229940415},{"text":"No.","start":184.355,"end":184.855,"sentiment":"neutral","sentiment_score":-0.08992497622966766}],"sentiment":"neutral","sentiment_score":-0.02080085536742464,"num_words":47,"start":152.985,"end":184.855},{"sentences":[{"text":"Oh, sure.","start":236.46501,"end":237.10501,"sentiment":"neutral","sentiment_score":0.3020322322845459},{"text":"Sure.","start":237.10501,"end":237.60501,"sentiment":"neutral","sentiment_score":0.3231440484523773},{"text":"You're you're most welcome.","start":238.785,"end":242.145,"sentiment":"positive","sentiment_score":0.3508284315466881},{"text":"And, yeah, I'll go ahead and ask our back end to check this matter.","start":242.145,"end":246.625,"sentiment":"neutral","sentiment_score":0.11668748408555984},{"text":"Okay?","start":246.625,"end":247.125,"sentiment":"neutral","sentiment_score":0.071343794465065}],"sentiment":"neutral","sentiment_score":0.183431400494142,"num_words":22,"start":236.46501,"end":247.125},{"sentences":[{"text":"In that way, you can go ahead and just be updated.","start":247.32094,"end":250.62094,"sentiment":"neutral","sentiment_score":0.2255539121952924},{"text":"Alright.","start":250.92093,"end":251.42093,"sentiment":"neutral","sentiment_score":0.20096871256828308},{"text":"Thank you so much for your time.","start":251.56093,"end":253.34093,"sentiment":"positive","sentiment_score":0.5331508730139051},{"text":"Alright.","start":254.04094,"end":254.52094,"sentiment":"neutral","sentiment_score":0.2098982334136963},{"text":"Cheers.","start":254.52094,"end":255.02094,"sentiment":"positive","sentiment_score":0.6301817893981934}],"sentiment":"positive","sentiment_score":0.3454379943155107,"num_words":21,"start":247.32094,"end":255.02094},{"sentences":[{"text":"Bye.","start":255.32094,"end":255.82094,"sentiment":"neutral","sentiment_score":-0.095011867582798}],"sentiment":"neutral","sentiment_score":-0.095011867582798,"num_words":1,"start":255.32094,"end":255.82094}]}}]},{"alternatives":[{"transcript":"Hi. Hello. I I just took a call from this number this morning to just give you a callback to start out what's going on. Yeah. I'm just wondering, are you a bank? Or Oh, yeah. Oh, okay. Copy. I understand why I called in because I already got a email from you guys. I totally understand what it's saying. So I'll do that. I'll I'll pay my invoice anyway. That's all good. No worries. Yep. Yep. Yeah. No worries. Thank you. Good. Is there gonna be any yeah. I gotcha. Is there any extra pay on the credit card? Because no normally, I just do b pay, but I don't I don't know. Yeah. Okay. Okay. Yeah. Copy. Because I I'm using a Visa credit card sometimes. I know it could be some a little bit, in share rate or whatever. But I think there's a little new policy coming out in Australia from this month, see which means there's no any transaction cost since this month. But I don't I don't know whether you guys know that one too. It's just just just a new policy. It says, like, if you're going out, so you're using your bank, like, credit card or whatever debit card, you tap on that one. And and it's it's a new federation legislative requirement, which is the the merchandise not require not not allowed to charge the client. Yeah. Yeah. Okay. Yeah. Yeah. I know. I know the pay is fine. Yeah. But I I just just like, I can't remand it, seriously. I think there is a new policy just population says it's not allowed to put in sort of bank charging or whatever. But I don't know whether it's just for sort of, like, small business, like, restaurant, or it's also for every merchandise like you guys, so which is you know? But I I don't think it's a question for you or someone else. I just, you know, let you know if you can hands up to your manager or whatever, check that one. Because I know some of them, they're they're using debit card. So if you're using debit card, normally, you get a very low interest rate. But, like, I'm using credit card, which is a bit of problematic. Sometimes it get higher surcharge. And, also, some of them use Amex, which is a, you know, terrible, and that's why you guys are charging a lot for the Amex. It really depends on who's the provider of the credit card. So but, anyway, I understand all you're saying. I just say maybe you guys can have a look the the legislation and just do a bit of adjustment under the charge of the bank account or credit card or whatever. So yeah. But thanks a lot for calling today. Yeah. I I I got your message. Thank you. Yeah. No worries. Cool. Cool. Yeah. Yeah. Let's just see you. Yeah. Yeah. Alright. Thank you. Bye.","confidence":0.9838867,"words":[{"word":"hi","start":4.16,"end":4.48,"confidence":0.6218262,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05530714988708496},{"word":"hello","start":4.48,"end":4.98,"confidence":0.9387207,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.05140002071857453},{"word":"i","start":5.2799997,"end":5.52,"confidence":0.8769531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07303865253925323},{"word":"i","start":5.52,"end":5.68,"confidence":0.8935547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07434551417827606},{"word":"just","start":5.68,"end":6.0,"confidence":0.8798828,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09347327798604964},{"word":"took","start":6.0,"end":6.24,"confidence":0.2919922,"punctuated_word":"took","sentiment":"neutral","sentiment_score":0.11886224895715714},{"word":"a","start":6.24,"end":6.3199997,"confidence":0.8925781,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09697161614894868},{"word":"call","start":6.3199997,"end":6.56,"confidence":0.99316406,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.08181801438331604},{"word":"from","start":6.56,"end":6.7999997,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08524033427238464},{"word":"this","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1246711015701294},{"word":"number","start":7.04,"end":7.54,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.0781005322933197},{"word":"this","start":7.68,"end":7.8399997,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11479689180850984},{"word":"morning","start":7.8399997,"end":8.24,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.10721801966428755},{"word":"to","start":8.24,"end":8.72,"confidence":0.93115234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08386803418397903},{"word":"just","start":8.72,"end":9.2,"confidence":0.9819336,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0941077396273613},{"word":"give","start":9.2,"end":9.36,"confidence":0.98535156,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08718346059322357},{"word":"you","start":9.36,"end":9.5199995,"confidence":0.9604492,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08380413800477982},{"word":"a","start":9.5199995,"end":9.599999,"confidence":0.7583008,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09814247488975524},{"word":"callback","start":9.599999,"end":10.099999,"confidence":0.9838867,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.06787320971488953},{"word":"to","start":10.16,"end":10.32,"confidence":0.6513672,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06508220732212067},{"word":"start","start":10.32,"end":10.639999,"confidence":0.6533203,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.06169841438531875},{"word":"out","start":10.639999,"end":10.719999,"confidence":0.7133789,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.06627342849969864},{"word":"what's","start":10.719999,"end":10.96,"confidence":0.89990234,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.05059340596199035},{"word":"going","start":10.96,"end":11.2,"confidence":0.9892578,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.0757388100028038},{"word":"on","start":11.2,"end":11.7,"confidence":0.9855957,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.08057040721178055},{"word":"yeah","start":16.935,"end":17.435,"confidence":0.9855957,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022538255900144577},{"word":"i'm","start":18.695,"end":18.935,"confidence":0.7932129,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.004940027371048927},{"word":"just","start":18.935,"end":19.095001,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.009786754846572876},{"word":"wondering","start":19.095001,"end":19.595001,"confidence":0.8642578,"punctuated_word":"wondering,","sentiment":"neutral","sentiment_score":-0.013955335132777693},{"word":"are","start":19.655,"end":19.735,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.022154811769723892},{"word":"you","start":19.735,"end":20.235,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012417010962963104},{"word":"a","start":20.295,"end":20.535,"confidence":0.91015625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008675655350089073},{"word":"bank","start":20.535,"end":20.855,"confidence":0.7832031,"punctuated_word":"bank?","sentiment":"neutral","sentiment_score":-0.006717326119542122},{"word":"or","start":20.855,"end":21.355,"confidence":0.74560547,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.016936222091317177},{"word":"oh","start":27.310001,"end":27.630001,"confidence":0.98217773,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.025924526154994965},{"word":"yeah","start":27.630001,"end":28.03,"confidence":0.98950195,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03216075152158737},{"word":"oh","start":28.03,"end":28.51,"confidence":0.70751953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05866929143667221},{"word":"okay","start":28.51,"end":29.01,"confidence":0.9519043,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.06963834166526794},{"word":"copy","start":29.39,"end":29.87,"confidence":0.9975586,"punctuated_word":"Copy.","sentiment":"neutral","sentiment_score":0.087257519364357},{"word":"i","start":29.87,"end":30.03,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12297695875167848},{"word":"understand","start":30.03,"end":30.43,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.07459069788455963},{"word":"why","start":30.43,"end":30.55,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.028441578149795532},{"word":"i","start":30.55,"end":30.67,"confidence":0.50097656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08028450608253479},{"word":"called","start":30.67,"end":30.83,"confidence":0.7207031,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.042319707572460175},{"word":"in","start":30.83,"end":30.99,"confidence":0.9116211,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.037663836032152176},{"word":"because","start":30.99,"end":31.15,"confidence":0.56347656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.021592292934656143},{"word":"i","start":31.15,"end":31.23,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.032509028911590576},{"word":"already","start":31.23,"end":31.470001,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.06467130780220032},{"word":"got","start":31.470001,"end":31.630001,"confidence":0.7890625,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.05172165483236313},{"word":"a","start":31.630001,"end":31.710001,"confidence":0.6660156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0671052560210228},{"word":"email","start":31.710001,"end":31.95,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0718686655163765},{"word":"from","start":31.95,"end":32.19,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05390666425228119},{"word":"you","start":32.19,"end":32.35,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10196955502033234},{"word":"guys","start":32.35,"end":32.59,"confidence":0.9313965,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":0.09053920209407806},{"word":"i","start":32.59,"end":32.67,"confidence":0.97509766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21264272928237915},{"word":"totally","start":32.67,"end":33.15,"confidence":0.9902344,"punctuated_word":"totally","sentiment":"neutral","sentiment_score":0.29719579219818115},{"word":"understand","start":33.15,"end":33.55,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.14747394621372223},{"word":"what","start":33.55,"end":33.71,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.1544293463230133},{"word":"it's","start":33.71,"end":33.95,"confidence":0.7244873,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.15193122625350952},{"word":"saying","start":33.95,"end":34.27,"confidence":0.796875,"punctuated_word":"saying.","sentiment":"neutral","sentiment_score":0.1687978357076645},{"word":"so","start":34.27,"end":34.67,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.17852097749710083},{"word":"i'll","start":34.67,"end":34.91,"confidence":0.99560547,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.202836275100708},{"word":"do","start":34.91,"end":35.07,"confidence":0.984375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2178901731967926},{"word":"that","start":35.07,"end":35.31,"confidence":0.7080078,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.19510062038898468},{"word":"i'll","start":35.31,"end":35.47,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.21197012066841123},{"word":"i'll","start":35.47,"end":35.63,"confidence":0.9580078,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.19844433665275577},{"word":"pay","start":35.63,"end":35.79,"confidence":0.96777344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.1417580395936966},{"word":"my","start":35.79,"end":35.95,"confidence":0.99316406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.19896674156188965},{"word":"invoice","start":35.95,"end":36.43,"confidence":0.9970703,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.1552448570728302},{"word":"anyway","start":36.43,"end":36.75,"confidence":0.7409668,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":0.19024057686328888},{"word":"that's","start":36.75,"end":37.035,"confidence":0.98168945,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.515419602394104},{"word":"all","start":37.195,"end":37.515,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4887164235115051},{"word":"good","start":37.515,"end":38.015,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4060741066932678},{"word":"no","start":38.555,"end":38.795,"confidence":0.97509766,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1887989044189453},{"word":"worries","start":38.795,"end":39.295,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2383730411529541},{"word":"yep","start":45.114998,"end":45.434998,"confidence":0.98706055,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.28772005438804626},{"word":"yep","start":45.434998,"end":45.934998,"confidence":0.99609375,"punctuated_word":"Yep.","sentiment":"positive","sentiment_score":0.3412393033504486},{"word":"yeah","start":52.0,"end":52.24,"confidence":0.94506836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11083438247442244},{"word":"no","start":52.24,"end":52.48,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.15041698515415192},{"word":"worries","start":52.48,"end":52.98,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.16732269525527954},{"word":"thank","start":54.78,"end":55.28,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.42071616649627686},{"word":"you","start":57.08,"end":57.58,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.17714175581932068},{"word":"good","start":59.38,"end":59.88,"confidence":0.81103516,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.12621000409126282},{"word":"is","start":61.68,"end":61.92,"confidence":0.9863281,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.09688334912061693},{"word":"there","start":61.92,"end":62.08,"confidence":0.70996094,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.08715204149484634},{"word":"gonna","start":62.08,"end":62.4,"confidence":0.9902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.0774390697479248},{"word":"be","start":62.4,"end":62.56,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07149253785610199},{"word":"any","start":62.56,"end":62.8,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0506938137114048},{"word":"yeah","start":63.545002,"end":63.785,"confidence":0.98950195,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04844963923096657},{"word":"i","start":63.785,"end":63.865,"confidence":0.93408203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.015688207000494003},{"word":"gotcha","start":63.865,"end":64.365005,"confidence":0.9895833,"punctuated_word":"gotcha.","sentiment":"neutral","sentiment_score":0.0031629763543605804},{"word":"is","start":64.425,"end":64.585,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03815322741866112},{"word":"there","start":64.585,"end":64.745,"confidence":0.98095703,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.031095754355192184},{"word":"any","start":64.745,"end":65.145,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.03883257135748863},{"word":"extra","start":65.145,"end":65.465,"confidence":0.9902344,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.0397469736635685},{"word":"pay","start":65.465,"end":65.865,"confidence":0.9951172,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.03468960151076317},{"word":"on","start":65.865,"end":66.105,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03541136160492897},{"word":"the","start":66.105,"end":66.345,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03620313853025437},{"word":"credit","start":66.345,"end":66.665,"confidence":0.88720703,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.01829509437084198},{"word":"card","start":66.665,"end":67.165,"confidence":0.93115234,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.02247834950685501},{"word":"because","start":67.705,"end":68.105,"confidence":0.8886719,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0608486533164978},{"word":"no","start":68.105,"end":68.265,"confidence":0.39990234,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.0639931708574295},{"word":"normally","start":68.425,"end":68.745,"confidence":0.97436523,"punctuated_word":"normally,","sentiment":"neutral","sentiment_score":-0.09682831168174744},{"word":"i","start":68.745,"end":68.825,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09484419226646423},{"word":"just","start":68.825,"end":69.065,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06455017626285553},{"word":"do","start":69.065,"end":69.305,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07588934898376465},{"word":"b","start":69.305,"end":69.545,"confidence":0.72509766,"punctuated_word":"b","sentiment":"neutral","sentiment_score":-0.06755140423774719},{"word":"pay","start":69.545,"end":69.865,"confidence":0.85498047,"punctuated_word":"pay,","sentiment":"neutral","sentiment_score":-0.07021209597587585},{"word":"but","start":69.865,"end":70.105,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06451725959777832},{"word":"i","start":70.105,"end":70.265,"confidence":0.9760742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09344907850027084},{"word":"don't","start":70.265,"end":70.505,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0880211889743805},{"word":"i","start":70.505,"end":70.665,"confidence":0.9526367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1159609481692314},{"word":"don't","start":70.665,"end":70.825,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07405170798301697},{"word":"know","start":70.825,"end":71.325,"confidence":0.9995117,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.055986762046813965},{"word":"yeah","start":76.53,"end":77.03,"confidence":0.7961426,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16249358654022217},{"word":"okay","start":84.2325,"end":84.7325,"confidence":0.98583984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02633427083492279},{"word":"okay","start":92.095,"end":92.415,"confidence":0.814209,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03689111769199371},{"word":"yeah","start":92.415,"end":92.735,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07483376562595367},{"word":"copy","start":92.735,"end":93.134995,"confidence":0.9694824,"punctuated_word":"Copy.","sentiment":"neutral","sentiment_score":0.07301591336727142},{"word":"because","start":93.134995,"end":93.375,"confidence":0.9863281,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.05465824902057648},{"word":"i","start":93.375,"end":93.455,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06945502012968063},{"word":"i'm","start":93.534996,"end":93.695,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0790574699640274},{"word":"using","start":93.695,"end":94.015,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.1211465448141098},{"word":"a","start":94.015,"end":94.174995,"confidence":0.9482422,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1416207253932953},{"word":"visa","start":94.174995,"end":94.494995,"confidence":0.99316406,"punctuated_word":"Visa","sentiment":"neutral","sentiment_score":0.11142130941152573},{"word":"credit","start":94.494995,"end":94.814995,"confidence":0.984375,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.1159374862909317},{"word":"card","start":94.814995,"end":95.055,"confidence":0.9741211,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.15866419672966003},{"word":"sometimes","start":95.055,"end":95.454994,"confidence":0.8947754,"punctuated_word":"sometimes.","sentiment":"neutral","sentiment_score":0.07393380999565125},{"word":"i","start":95.454994,"end":95.615,"confidence":0.96972656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06360924243927002},{"word":"know","start":95.615,"end":96.115,"confidence":0.9873047,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.009797029197216034},{"word":"it","start":96.415,"end":96.494995,"confidence":0.6723633,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.029694192111492157},{"word":"could","start":96.494995,"end":96.735,"confidence":0.98535156,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.005209639668464661},{"word":"be","start":96.735,"end":96.895,"confidence":0.984375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.003231912851333618},{"word":"some","start":96.895,"end":97.015,"confidence":0.8378906,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.028686106204986572},{"word":"a","start":97.134995,"end":97.295,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01570962369441986},{"word":"little","start":97.295,"end":97.454994,"confidence":0.99902344,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.023972980678081512},{"word":"bit","start":97.454994,"end":97.954994,"confidence":0.6719971,"punctuated_word":"bit,","sentiment":"neutral","sentiment_score":0.004717878997325897},{"word":"in","start":99.295,"end":99.375,"confidence":0.20629883,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02655322104692459},{"word":"share","start":99.375,"end":99.695,"confidence":0.50097656,"punctuated_word":"share","sentiment":"neutral","sentiment_score":0.017550058662891388},{"word":"rate","start":99.695,"end":99.854996,"confidence":0.85498047,"punctuated_word":"rate","sentiment":"neutral","sentiment_score":0.059982459992170334},{"word":"or","start":99.854996,"end":99.935,"confidence":0.9902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02990751713514328},{"word":"whatever","start":99.935,"end":100.335,"confidence":0.90722656,"punctuated_word":"whatever.","sentiment":"neutral","sentiment_score":0.008181113749742508},{"word":"but","start":100.335,"end":100.575,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.07040756195783615},{"word":"i","start":100.575,"end":100.655,"confidence":0.9160156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.120587557554245},{"word":"think","start":100.655,"end":100.895,"confidence":0.9453125,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.14916735887527466},{"word":"there's","start":100.895,"end":101.215,"confidence":0.71850586,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.19474296271800995},{"word":"a","start":101.215,"end":101.375,"confidence":0.8076172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2396203726530075},{"word":"little","start":101.375,"end":101.534996,"confidence":0.58154297,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.24861232936382296},{"word":"new","start":101.534996,"end":101.695,"confidence":0.46801758,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.23797424137592316},{"word":"policy","start":101.695,"end":102.174995,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":0.2810509502887726},{"word":"coming","start":102.174995,"end":102.41499,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.2903471291065216},{"word":"out","start":102.41499,"end":102.655,"confidence":0.99609375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.3059501647949219},{"word":"in","start":102.655,"end":102.814995,"confidence":0.62646484,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.21909232437610623},{"word":"australia","start":102.814995,"end":103.314995,"confidence":0.38330078,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":0.2754618227481842},{"word":"from","start":104.335,"end":104.655,"confidence":0.47583008,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3130989968776703},{"word":"this","start":104.655,"end":104.895,"confidence":0.7368164,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2822491228580475},{"word":"month","start":104.895,"end":105.39,"confidence":0.7211914,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.2979729473590851},{"word":"see","start":105.63,"end":105.87,"confidence":0.48291016,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.24684017896652224},{"word":"which","start":105.87,"end":106.11,"confidence":0.453125,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.23677819967269895},{"word":"means","start":106.11,"end":106.61,"confidence":0.9980469,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.20819830894470215},{"word":"there's","start":106.83,"end":107.229996,"confidence":0.82666016,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.2928659915924072},{"word":"no","start":107.229996,"end":107.47,"confidence":0.9951172,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.15067678689956665},{"word":"any","start":107.47,"end":107.95,"confidence":0.96875,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.1073003038764},{"word":"transaction","start":107.95,"end":108.45,"confidence":0.84765625,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":0.057234421372413635},{"word":"cost","start":109.63,"end":110.13,"confidence":0.52441406,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":-0.006323099136352539},{"word":"since","start":111.39,"end":111.71,"confidence":0.98095703,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.07413982599973679},{"word":"this","start":111.71,"end":111.95,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1523607075214386},{"word":"month","start":111.95,"end":112.45,"confidence":0.8059082,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.1355442255735397},{"word":"but","start":112.51,"end":112.75,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.013197213411331177},{"word":"i","start":112.75,"end":112.83,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11797618120908736},{"word":"don't","start":112.83,"end":112.99,"confidence":0.97753906,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1035262569785118},{"word":"i","start":112.99,"end":113.07,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1661247760057449},{"word":"don't","start":113.07,"end":113.229996,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1726265251636505},{"word":"know","start":113.229996,"end":113.39,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.15553326904773712},{"word":"whether","start":113.39,"end":113.63,"confidence":0.9921875,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.1232600063085556},{"word":"you","start":113.63,"end":113.71,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08724647760391235},{"word":"guys","start":113.71,"end":113.95,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.0745890662074089},{"word":"know","start":113.95,"end":114.11,"confidence":0.98535156,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07252028584480286},{"word":"that","start":114.11,"end":114.27,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03187914937734604},{"word":"one","start":114.27,"end":114.59,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.034171730279922485},{"word":"too","start":114.59,"end":115.09,"confidence":0.84375,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":-0.059642571955919266},{"word":"it's","start":116.11,"end":116.35,"confidence":0.9885254,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.02083451673388481},{"word":"just","start":116.35,"end":116.75,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01061195507645607},{"word":"just","start":116.75,"end":117.07,"confidence":0.984375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.006935544312000275},{"word":"just","start":117.07,"end":117.31,"confidence":0.9536133,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.00566699355840683},{"word":"a","start":117.31,"end":117.47,"confidence":0.94921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03691861033439636},{"word":"new","start":117.47,"end":117.71,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.07930999249219894},{"word":"policy","start":117.71,"end":118.11,"confidence":0.828125,"punctuated_word":"policy.","sentiment":"neutral","sentiment_score":0.06551086902618408},{"word":"it","start":118.11,"end":118.27,"confidence":0.9248047,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.10948757082223892},{"word":"says","start":118.27,"end":118.77,"confidence":0.6583252,"punctuated_word":"says,","sentiment":"neutral","sentiment_score":0.07364611327648163},{"word":"like","start":120.315,"end":120.635,"confidence":0.99072266,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.06299471855163574},{"word":"if","start":120.635,"end":120.875,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08459752798080444},{"word":"you're","start":120.875,"end":121.035,"confidence":0.7451172,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.060638781636953354},{"word":"going","start":121.035,"end":121.355,"confidence":0.90771484,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.06917086243629456},{"word":"out","start":121.355,"end":121.515,"confidence":0.62768555,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.04624428227543831},{"word":"so","start":121.515,"end":121.595,"confidence":0.63964844,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.025570400059223175},{"word":"you're","start":121.595,"end":121.83501,"confidence":0.98046875,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0653194934129715},{"word":"using","start":121.83501,"end":122.075005,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.06528866291046143},{"word":"your","start":122.075005,"end":122.315,"confidence":0.9838867,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06253676861524582},{"word":"bank","start":122.315,"end":122.555,"confidence":0.43640137,"punctuated_word":"bank,","sentiment":"neutral","sentiment_score":0.07297493517398834},{"word":"like","start":122.555,"end":122.795006,"confidence":0.91015625,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.027986321598291397},{"word":"credit","start":122.795006,"end":123.115005,"confidence":0.99609375,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.03207565099000931},{"word":"card","start":123.115005,"end":123.355,"confidence":0.9970703,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.05004372447729111},{"word":"or","start":123.355,"end":123.595,"confidence":0.96435547,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04264315217733383},{"word":"whatever","start":123.595,"end":123.995,"confidence":0.97998047,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":-0.019476167857646946},{"word":"debit","start":123.995,"end":124.315,"confidence":0.7236328,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":-0.002989940345287323},{"word":"card","start":124.315,"end":124.795006,"confidence":0.732666,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.04994406923651695},{"word":"you","start":124.795006,"end":124.955,"confidence":0.9448242,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04911165311932564},{"word":"tap","start":124.955,"end":125.275,"confidence":0.8251953,"punctuated_word":"tap","sentiment":"neutral","sentiment_score":0.02773381397128105},{"word":"on","start":125.275,"end":125.355,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02885381132364273},{"word":"that","start":125.355,"end":125.515,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06071550399065018},{"word":"one","start":125.515,"end":126.015,"confidence":0.7976074,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.015718013048171997},{"word":"and","start":126.15501,"end":126.475006,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04250208288431168},{"word":"and","start":126.475006,"end":126.975006,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03826209157705307},{"word":"it's","start":127.275,"end":127.775,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.048306655138731},{"word":"it's","start":127.83501,"end":128.075,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04255508631467819},{"word":"a","start":128.075,"end":128.235,"confidence":0.9770508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029697082936763763},{"word":"new","start":128.235,"end":128.55501,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.025952808558940887},{"word":"federation","start":128.55501,"end":129.05501,"confidence":0.921875,"punctuated_word":"federation","sentiment":"neutral","sentiment_score":0.039891671389341354},{"word":"legislative","start":129.91501,"end":130.41501,"confidence":0.9633789,"punctuated_word":"legislative","sentiment":"neutral","sentiment_score":0.01035010814666748},{"word":"requirement","start":130.55501,"end":131.05501,"confidence":0.9433594,"punctuated_word":"requirement,","sentiment":"neutral","sentiment_score":-0.008059248328208923},{"word":"which","start":131.195,"end":131.35501,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.022186636924743652},{"word":"is","start":131.35501,"end":131.85501,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0364636704325676},{"word":"the","start":132.44,"end":132.52,"confidence":0.7182617,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026462092995643616},{"word":"the","start":132.52,"end":132.68001,"confidence":0.4267578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.046324558556079865},{"word":"merchandise","start":132.68001,"end":133.18001,"confidence":0.78125,"punctuated_word":"merchandise","sentiment":"neutral","sentiment_score":-0.04979848116636276},{"word":"not","start":133.24,"end":133.56,"confidence":0.7602539,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.04881831258535385},{"word":"require","start":133.56,"end":133.88,"confidence":0.5307617,"punctuated_word":"require","sentiment":"neutral","sentiment_score":-0.06725075840950012},{"word":"not","start":133.96,"end":134.20001,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06365082412958145},{"word":"not","start":134.20001,"end":134.36,"confidence":0.9838867,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0978197231888771},{"word":"allowed","start":134.36,"end":134.76001,"confidence":0.97314453,"punctuated_word":"allowed","sentiment":"neutral","sentiment_score":-0.15223082900047302},{"word":"to","start":134.76001,"end":135.26001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10543988645076752},{"word":"charge","start":135.56,"end":135.88,"confidence":0.9951172,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.08488751202821732},{"word":"the","start":135.88,"end":136.38,"confidence":0.81347656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08579517900943756},{"word":"client","start":137.72,"end":138.04001,"confidence":0.7919922,"punctuated_word":"client.","sentiment":"neutral","sentiment_score":-0.01783900521695614},{"word":"yeah","start":138.04001,"end":138.36,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03483341261744499},{"word":"yeah","start":138.36,"end":138.86,"confidence":0.99194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05327896773815155},{"word":"okay","start":150.915,"end":151.415,"confidence":0.98168945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02103084698319435},{"word":"yeah","start":164.29001,"end":164.79001,"confidence":0.8586426,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0277128666639328},{"word":"yeah","start":164.93001,"end":165.43001,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1121426373720169},{"word":"i","start":166.45001,"end":166.61,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08545305579900742},{"word":"know","start":166.61,"end":166.85,"confidence":0.8588867,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.09327442198991776},{"word":"i","start":166.85,"end":166.93001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05944176018238067},{"word":"know","start":166.93001,"end":167.17001,"confidence":0.8051758,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.04234006255865097},{"word":"the","start":167.17001,"end":167.33,"confidence":0.17089844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.095247782766819},{"word":"pay","start":167.33,"end":167.57,"confidence":0.58203125,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.05613676458597183},{"word":"is","start":167.57,"end":167.81001,"confidence":0.6489258,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09973672032356262},{"word":"fine","start":167.81001,"end":168.31001,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.06921540200710297},{"word":"yeah","start":168.61,"end":168.85,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09254088252782822},{"word":"but","start":168.85,"end":169.09001,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.24325630068778992},{"word":"i","start":169.09001,"end":169.17001,"confidence":0.98291016,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4560468196868897},{"word":"i","start":169.17001,"end":169.25,"confidence":0.46289062,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.49605268239974976},{"word":"just","start":169.25,"end":169.49,"confidence":0.94970703,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4023630619049072},{"word":"just","start":169.49,"end":169.73001,"confidence":0.8491211,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.45523801445961},{"word":"like","start":169.81001,"end":170.13,"confidence":0.8803711,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.484372079372406},{"word":"i","start":170.13,"end":170.21,"confidence":0.95947266,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6647420525550842},{"word":"can't","start":170.21,"end":170.45001,"confidence":0.97998047,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6019716262817383},{"word":"remand","start":170.45001,"end":170.85,"confidence":0.8769531,"punctuated_word":"remand","sentiment":"negative","sentiment_score":-0.6055657863616943},{"word":"it","start":170.85,"end":171.01001,"confidence":0.49499512,"punctuated_word":"it,","sentiment":"negative","sentiment_score":-0.5356442928314209},{"word":"seriously","start":171.01001,"end":171.51001,"confidence":0.5901489,"punctuated_word":"seriously.","sentiment":"neutral","sentiment_score":-0.17394942045211792},{"word":"i","start":171.57,"end":171.73001,"confidence":0.92333984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07913385331630707},{"word":"think","start":171.73001,"end":171.97,"confidence":0.9277344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.09684674441814424},{"word":"there","start":171.97,"end":172.13,"confidence":0.99609375,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.07853283733129501},{"word":"is","start":172.13,"end":172.29001,"confidence":0.7661133,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07246262580156326},{"word":"a","start":172.29001,"end":172.37001,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0879291296005249},{"word":"new","start":172.37001,"end":172.69,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.12553825974464417},{"word":"policy","start":172.69,"end":173.19,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.15853340923786163},{"word":"just","start":173.25,"end":173.49,"confidence":0.5136719,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10069580376148224},{"word":"population","start":173.49,"end":173.99,"confidence":0.48901367,"punctuated_word":"population","sentiment":"neutral","sentiment_score":-0.0652184784412384},{"word":"says","start":174.05,"end":174.55,"confidence":0.64160156,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.07736679911613464},{"word":"it's","start":175.745,"end":175.985,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07550645619630814},{"word":"not","start":175.985,"end":176.145,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09285492449998856},{"word":"allowed","start":176.145,"end":176.545,"confidence":0.99902344,"punctuated_word":"allowed","sentiment":"neutral","sentiment_score":-0.1290300339460373},{"word":"to","start":176.545,"end":176.865,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13086293637752533},{"word":"put","start":176.865,"end":177.105,"confidence":0.91845703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.12551844120025635},{"word":"in","start":177.105,"end":177.345,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.11478212475776672},{"word":"sort","start":177.345,"end":177.845,"confidence":0.9394531,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.14377807080745697},{"word":"of","start":178.065,"end":178.30501,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14633344113826752},{"word":"bank","start":178.30501,"end":178.545,"confidence":0.99121094,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.19775743782520297},{"word":"charging","start":178.545,"end":178.945,"confidence":0.8925781,"punctuated_word":"charging","sentiment":"neutral","sentiment_score":-0.12420470267534256},{"word":"or","start":178.945,"end":179.105,"confidence":0.92089844,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.12233828008174896},{"word":"whatever","start":179.105,"end":179.425,"confidence":0.9406738,"punctuated_word":"whatever.","sentiment":"neutral","sentiment_score":-0.0993669182062149},{"word":"but","start":179.425,"end":179.585,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0605069175362587},{"word":"i","start":179.585,"end":179.66501,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08877120167016983},{"word":"don't","start":179.66501,"end":179.825,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0604998879134655},{"word":"know","start":179.825,"end":179.985,"confidence":0.9941406,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07057579606771469},{"word":"whether","start":179.985,"end":180.30501,"confidence":0.96777344,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.06601761281490326},{"word":"it's","start":180.30501,"end":180.705,"confidence":0.89624023,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06423117220401764},{"word":"just","start":180.705,"end":181.025,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06613332778215408},{"word":"for","start":181.025,"end":181.265,"confidence":0.9790039,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05291639268398285},{"word":"sort","start":181.265,"end":181.425,"confidence":0.9223633,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.07376733422279358},{"word":"of","start":181.425,"end":181.66501,"confidence":0.9016113,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":-0.07018319517374039},{"word":"like","start":181.66501,"end":181.905,"confidence":0.9794922,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06869140267372131},{"word":"small","start":181.905,"end":182.145,"confidence":0.9970703,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.04338006675243378},{"word":"business","start":182.145,"end":182.625,"confidence":0.75341797,"punctuated_word":"business,","sentiment":"neutral","sentiment_score":-0.04441152513027191},{"word":"like","start":182.625,"end":182.865,"confidence":0.76953125,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.054545436054468155},{"word":"restaurant","start":182.865,"end":183.345,"confidence":0.62280273,"punctuated_word":"restaurant,","sentiment":"neutral","sentiment_score":-0.03422951698303223},{"word":"or","start":183.345,"end":183.505,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04337722063064575},{"word":"it's","start":183.505,"end":183.825,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05136430263519287},{"word":"also","start":183.825,"end":184.325,"confidence":0.9941406,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.03573594614863396},{"word":"for","start":184.705,"end":184.945,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08059902489185333},{"word":"every","start":184.945,"end":185.445,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.099253848195076},{"word":"merchandise","start":186.96,"end":187.46,"confidence":0.9892578,"punctuated_word":"merchandise","sentiment":"neutral","sentiment_score":-0.07098080962896347},{"word":"like","start":187.76,"end":187.92,"confidence":0.5551758,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.09466882050037384},{"word":"you","start":187.92,"end":188.16,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1034488007426262},{"word":"guys","start":188.16,"end":188.56,"confidence":0.6966553,"punctuated_word":"guys,","sentiment":"neutral","sentiment_score":-0.10096465051174164},{"word":"so","start":188.56,"end":188.8,"confidence":0.86279297,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06780821830034256},{"word":"which","start":188.8,"end":189.04001,"confidence":0.57373047,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.05437002331018448},{"word":"is","start":189.04001,"end":189.44,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05272878706455231},{"word":"you","start":189.6,"end":189.76,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06073535233736038},{"word":"know","start":189.76,"end":190.24,"confidence":0.8779297,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.07440042495727539},{"word":"but","start":190.24,"end":190.48,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08885133266448975},{"word":"i","start":190.48,"end":190.64,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1100619062781334},{"word":"i","start":190.64,"end":190.72,"confidence":0.8828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12068645656108856},{"word":"don't","start":190.72,"end":190.8,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.109303317964077},{"word":"think","start":190.8,"end":190.96,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1155741810798645},{"word":"it's","start":190.96,"end":191.2,"confidence":0.9526367,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.134578138589859},{"word":"a","start":191.2,"end":191.28,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16350367665290833},{"word":"question","start":191.28,"end":191.6,"confidence":0.99902344,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.0983366072177887},{"word":"for","start":191.6,"end":191.84,"confidence":0.98291016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1902370452880859},{"word":"you","start":191.84,"end":192.08,"confidence":0.9506836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11235274374485016},{"word":"or","start":192.08,"end":192.48,"confidence":0.8144531,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11270618438720705},{"word":"someone","start":192.48,"end":192.8,"confidence":0.98828125,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.12685655057430267},{"word":"else","start":192.8,"end":192.92001,"confidence":0.77685547,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":-0.11503736674785614},{"word":"i","start":192.92001,"end":193.04001,"confidence":0.5522461,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03927766904234886},{"word":"just","start":193.04001,"end":193.36,"confidence":0.8364258,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":-0.0316292867064476},{"word":"you","start":193.36,"end":193.44,"confidence":0.91845703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018002700060606003},{"word":"know","start":193.44,"end":193.68001,"confidence":0.9921875,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.006782466545701027},{"word":"let","start":193.68001,"end":193.92,"confidence":0.9980469,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.005096640437841415},{"word":"you","start":193.92,"end":194.0,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0110546313226223},{"word":"know","start":194.0,"end":194.24,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.011636000126600266},{"word":"if","start":194.24,"end":194.48,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.00203881599009037},{"word":"you","start":194.48,"end":194.56,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005420934408903122},{"word":"can","start":194.56,"end":195.06,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.00296705961227417},{"word":"hands","start":195.2,"end":195.44,"confidence":0.56933594,"punctuated_word":"hands","sentiment":"neutral","sentiment_score":0.020456191152334213},{"word":"up","start":195.44,"end":195.68001,"confidence":0.45751953,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.02363135665655136},{"word":"to","start":195.68001,"end":195.84,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0010509155690670011},{"word":"your","start":195.84,"end":196.08,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.023700933903455738},{"word":"manager","start":196.08,"end":196.48,"confidence":1.0,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":-0.019117344170808792},{"word":"or","start":196.48,"end":196.56,"confidence":0.94628906,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01316770538687706},{"word":"whatever","start":196.56,"end":197.04001,"confidence":0.7174072,"punctuated_word":"whatever,","sentiment":"neutral","sentiment_score":-0.01803673803806305},{"word":"check","start":197.04001,"end":197.28,"confidence":0.98828125,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.03415051847696304},{"word":"that","start":197.28,"end":197.44,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04022245109081268},{"word":"one","start":197.44,"end":197.6,"confidence":0.7919922,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.06167186051607132},{"word":"because","start":197.6,"end":197.92,"confidence":0.9667969,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.062189981341362},{"word":"i","start":197.92,"end":198.0,"confidence":0.97314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05382467061281204},{"word":"know","start":198.0,"end":198.24,"confidence":0.99609375,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.05015924572944641},{"word":"some","start":198.24,"end":198.4,"confidence":0.9013672,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.06263937801122665},{"word":"of","start":198.4,"end":198.56,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.07756407558917999},{"word":"them","start":198.56,"end":198.72,"confidence":0.71191406,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":-0.07129280269145966},{"word":"they're","start":198.72,"end":198.96,"confidence":0.63879395,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.05891207978129387},{"word":"they're","start":198.96,"end":199.2,"confidence":0.7702637,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.06904745101928711},{"word":"using","start":199.2,"end":199.52,"confidence":0.9980469,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.07142474502325058},{"word":"debit","start":199.52,"end":199.84,"confidence":0.9003906,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":-0.11030235886573792},{"word":"card","start":199.84,"end":200.34,"confidence":0.9812012,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.07508081942796707},{"word":"so","start":200.435,"end":200.595,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06746432185173035},{"word":"if","start":200.595,"end":200.75499,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.057308413088321686},{"word":"you're","start":200.75499,"end":200.83499,"confidence":0.9914551,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0748017430305481},{"word":"using","start":200.83499,"end":201.235,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.06907293200492859},{"word":"debit","start":201.235,"end":201.47499,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":-0.10874606668949129},{"word":"card","start":201.47499,"end":201.875,"confidence":0.98999023,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.08325150609016418},{"word":"normally","start":201.875,"end":202.275,"confidence":0.72680664,"punctuated_word":"normally,","sentiment":"neutral","sentiment_score":-0.05567513033747673},{"word":"you","start":202.275,"end":202.355,"confidence":0.84472656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07734034955501556},{"word":"get","start":202.355,"end":202.515,"confidence":0.97802734,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05906770378351211},{"word":"a","start":202.515,"end":202.595,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05850212275981903},{"word":"very","start":202.595,"end":202.83499,"confidence":1.0,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.060559771955013275},{"word":"low","start":202.83499,"end":203.075,"confidence":0.9970703,"punctuated_word":"low","sentiment":"neutral","sentiment_score":-0.04337557405233383},{"word":"interest","start":203.075,"end":203.555,"confidence":1.0,"punctuated_word":"interest","sentiment":"neutral","sentiment_score":-0.06056877225637436},{"word":"rate","start":203.555,"end":204.03499,"confidence":0.8496094,"punctuated_word":"rate.","sentiment":"neutral","sentiment_score":-0.04623862728476525},{"word":"but","start":204.03499,"end":204.19499,"confidence":0.79296875,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.1311240792274475},{"word":"like","start":204.19499,"end":204.595,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.22538599371910095},{"word":"i'm","start":204.595,"end":204.83499,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2196892499923706},{"word":"using","start":204.83499,"end":205.315,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.24976925551891327},{"word":"credit","start":205.315,"end":205.635,"confidence":0.9243164,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.3027271330356598},{"word":"card","start":205.635,"end":205.875,"confidence":0.96240234,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":-0.2863125205039978},{"word":"which","start":205.875,"end":206.11499,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.30639731884002686},{"word":"is","start":206.11499,"end":206.355,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.314293771982193},{"word":"a","start":206.355,"end":206.83499,"confidence":0.85839844,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3562452793121338},{"word":"bit","start":206.83499,"end":207.075,"confidence":0.9277344,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.3596019148826599},{"word":"of","start":207.075,"end":207.155,"confidence":0.86035156,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4013405740261078},{"word":"problematic","start":207.155,"end":207.655,"confidence":0.5888672,"punctuated_word":"problematic.","sentiment":"neutral","sentiment_score":-0.32800593972206116},{"word":"sometimes","start":207.795,"end":208.275,"confidence":0.9951172,"punctuated_word":"Sometimes","sentiment":"neutral","sentiment_score":-0.26393577456474304},{"word":"it","start":208.275,"end":208.355,"confidence":0.38964844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.3195270895957947},{"word":"get","start":208.355,"end":208.595,"confidence":0.77001953,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2749677300453186},{"word":"higher","start":208.595,"end":209.095,"confidence":0.64990234,"punctuated_word":"higher","sentiment":"neutral","sentiment_score":-0.24957455694675448},{"word":"surcharge","start":209.955,"end":210.455,"confidence":0.9423828,"punctuated_word":"surcharge.","sentiment":"neutral","sentiment_score":-0.2848161458969116},{"word":"and","start":211.235,"end":211.555,"confidence":0.8652344,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.12266380339860916},{"word":"also","start":211.555,"end":212.055,"confidence":0.9995117,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.14424346387386322},{"word":"some","start":212.275,"end":212.435,"confidence":0.9086914,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.19098006188869476},{"word":"of","start":212.435,"end":212.595,"confidence":0.97509766,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.21162095665931704},{"word":"them","start":212.595,"end":212.75499,"confidence":0.9970703,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.19143402576446533},{"word":"use","start":212.75499,"end":213.075,"confidence":0.9716797,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.2113448977470398},{"word":"amex","start":213.075,"end":213.575,"confidence":0.7159831,"punctuated_word":"Amex,","sentiment":"neutral","sentiment_score":-0.27667003870010376},{"word":"which","start":213.71,"end":213.95001,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.24596503376960752},{"word":"is","start":213.95001,"end":214.19,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.30120792984962463},{"word":"a","start":214.19,"end":214.59001,"confidence":0.8708496,"punctuated_word":"a,","sentiment":"negative","sentiment_score":-0.33664751052856445},{"word":"you","start":214.59001,"end":214.83,"confidence":0.9716797,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.37941974401474},{"word":"know","start":214.83,"end":215.15001,"confidence":0.9980469,"punctuated_word":"know,","sentiment":"negative","sentiment_score":-0.4263934791088104},{"word":"terrible","start":215.15001,"end":215.65001,"confidence":0.84277344,"punctuated_word":"terrible,","sentiment":"negative","sentiment_score":-0.43346506357192993},{"word":"and","start":215.79001,"end":216.03,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.33613163232803345},{"word":"that's","start":216.03,"end":216.27,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.31309565901756287},{"word":"why","start":216.27,"end":216.51001,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.28832748532295227},{"word":"you","start":216.51001,"end":216.59001,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3823072910308838},{"word":"guys","start":216.59001,"end":216.71,"confidence":0.9980469,"punctuated_word":"guys","sentiment":"negative","sentiment_score":-0.3350801169872284},{"word":"are","start":216.71,"end":216.83,"confidence":0.5419922,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2955530285835266},{"word":"charging","start":216.83,"end":217.31,"confidence":0.99902344,"punctuated_word":"charging","sentiment":"neutral","sentiment_score":-0.2526578903198242},{"word":"a","start":217.31,"end":217.47,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.327269047498703},{"word":"lot","start":217.47,"end":217.87001,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.3309450149536133},{"word":"for","start":217.87001,"end":218.03,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.29313337802886963},{"word":"the","start":218.03,"end":218.27,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.37485700845718384},{"word":"amex","start":218.27,"end":218.75,"confidence":0.9983724,"punctuated_word":"Amex.","sentiment":"neutral","sentiment_score":-0.2945934236049652},{"word":"it","start":218.75,"end":218.91,"confidence":0.9892578,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.14316372573375702},{"word":"really","start":218.91,"end":219.15001,"confidence":0.9790039,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.16052663326263428},{"word":"depends","start":219.15001,"end":219.55,"confidence":1.0,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.12524279952049255},{"word":"on","start":219.55,"end":219.71,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13538990914821625},{"word":"who's","start":219.71,"end":219.95001,"confidence":0.8144531,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.17723989486694336},{"word":"the","start":219.95001,"end":220.11,"confidence":0.59521484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1590501070022583},{"word":"provider","start":220.11,"end":220.59001,"confidence":0.99902344,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.1901995688676834},{"word":"of","start":220.59001,"end":220.75,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.170877143740654},{"word":"the","start":220.75,"end":220.91,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1871097832918167},{"word":"credit","start":220.91,"end":221.23001,"confidence":0.9921875,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.19303783774375916},{"word":"card","start":221.23001,"end":221.73001,"confidence":0.9863281,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.20585232973098755},{"word":"so","start":221.87001,"end":222.11,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0800636038184166},{"word":"but","start":222.75,"end":222.83,"confidence":0.89404297,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.0726500153541565},{"word":"anyway","start":222.83,"end":223.33,"confidence":0.9995117,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.07150201499462128},{"word":"i","start":223.55,"end":223.63,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06536874920129776},{"word":"understand","start":223.63,"end":224.13,"confidence":0.9790039,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.08606605231761932},{"word":"all","start":224.27,"end":224.43001,"confidence":0.5527344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.09581729769706726},{"word":"you're","start":224.43001,"end":224.59001,"confidence":0.88256836,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.08532065153121948},{"word":"saying","start":224.59001,"end":224.83,"confidence":0.9921875,"punctuated_word":"saying.","sentiment":"neutral","sentiment_score":-0.07933877408504486},{"word":"i","start":224.83,"end":224.91,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.038393568247556686},{"word":"just","start":224.91,"end":225.15001,"confidence":0.95703125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0477880984544754},{"word":"say","start":225.15001,"end":225.65001,"confidence":0.9951172,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.05339181423187256},{"word":"maybe","start":225.79001,"end":226.29001,"confidence":0.6660156,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.079263836145401},{"word":"you","start":226.485,"end":226.725,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1135767251253128},{"word":"guys","start":226.725,"end":226.965,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.114613838493824},{"word":"can","start":226.965,"end":227.045,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.10711660236120224},{"word":"have","start":227.045,"end":227.285,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1140686571598053},{"word":"a","start":227.285,"end":227.365,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12388945370912552},{"word":"look","start":227.365,"end":227.685,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.11103285104036333},{"word":"the","start":227.685,"end":227.765,"confidence":0.37768555,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12336716055870056},{"word":"the","start":227.845,"end":228.005,"confidence":0.31152344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.132573664188385},{"word":"legislation","start":228.005,"end":228.505,"confidence":0.7026367,"punctuated_word":"legislation","sentiment":"neutral","sentiment_score":-0.15865102410316467},{"word":"and","start":229.045,"end":229.365,"confidence":0.92822266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13456928730010986},{"word":"just","start":229.365,"end":229.605,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13117247819900513},{"word":"do","start":229.605,"end":229.845,"confidence":0.90478516,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13094456493854523},{"word":"a","start":229.845,"end":229.925,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10718101263046265},{"word":"bit","start":229.925,"end":230.165,"confidence":0.9970703,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.08838790655136108},{"word":"of","start":230.165,"end":230.245,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12131913006305696},{"word":"adjustment","start":230.245,"end":230.745,"confidence":0.99902344,"punctuated_word":"adjustment","sentiment":"neutral","sentiment_score":-0.11403829604387283},{"word":"under","start":231.925,"end":232.245,"confidence":0.796875,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.1348678022623062},{"word":"the","start":232.245,"end":232.405,"confidence":0.9633789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16829219460487366},{"word":"charge","start":232.405,"end":232.885,"confidence":0.9370117,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.14035649597644806},{"word":"of","start":232.885,"end":233.045,"confidence":0.9301758,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.16219562292099},{"word":"the","start":233.045,"end":233.205,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16622672975063324},{"word":"bank","start":233.205,"end":233.445,"confidence":0.9970703,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.10893722623586656},{"word":"account","start":233.445,"end":233.685,"confidence":0.72509766,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.14323680102825165},{"word":"or","start":233.685,"end":233.845,"confidence":0.9707031,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11370421200990675},{"word":"credit","start":233.845,"end":234.165,"confidence":0.9863281,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.10938041657209396},{"word":"card","start":234.165,"end":234.325,"confidence":0.8442383,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.09509238600730896},{"word":"or","start":234.325,"end":234.405,"confidence":0.6152344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08255895972251892},{"word":"whatever","start":234.405,"end":234.905,"confidence":0.93896484,"punctuated_word":"whatever.","sentiment":"neutral","sentiment_score":-0.06551603227853775},{"word":"so","start":235.045,"end":235.16501,"confidence":0.60498047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01814768463373184},{"word":"yeah","start":235.285,"end":235.785,"confidence":0.99658203,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02427404373884201},{"word":"but","start":235.925,"end":236.165,"confidence":0.91015625,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.10318204760551453},{"word":"thanks","start":236.165,"end":236.485,"confidence":0.9980469,"punctuated_word":"thanks","sentiment":"neutral","sentiment_score":0.24469760060310364},{"word":"a","start":236.485,"end":236.565,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2833223044872284},{"word":"lot","start":236.565,"end":236.725,"confidence":0.99902344,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.2642623782157898},{"word":"for","start":236.725,"end":236.965,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3463907241821289},{"word":"calling","start":236.965,"end":237.285,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.3576611876487732},{"word":"today","start":237.285,"end":237.765,"confidence":0.99658203,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.26092684268951416},{"word":"yeah","start":237.765,"end":238.085,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10337071865797044},{"word":"i","start":238.085,"end":238.325,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08227143436670303},{"word":"i","start":238.325,"end":238.565,"confidence":0.52197266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07569057494401932},{"word":"i","start":238.565,"end":238.725,"confidence":0.75,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06598459184169769},{"word":"got","start":238.725,"end":238.965,"confidence":0.9428711,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06393738836050034},{"word":"your","start":238.965,"end":239.205,"confidence":0.63720703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15599751472473145},{"word":"message","start":239.205,"end":239.705,"confidence":0.9880371,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":0.12310369312763214},{"word":"thank","start":239.845,"end":240.085,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43819817900657654},{"word":"you","start":240.085,"end":240.585,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.37820714712142944},{"word":"yeah","start":247.3,"end":247.62001,"confidence":0.9758301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06862158328294754},{"word":"no","start":247.62001,"end":247.86,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11954516172409058},{"word":"worries","start":247.86,"end":248.36,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2041906714439392},{"word":"cool","start":248.66,"end":248.90001,"confidence":0.98779297,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2993074655532837},{"word":"cool","start":248.90001,"end":249.40001,"confidence":0.99365234,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.3011729121208191},{"word":"yeah","start":251.22,"end":251.46,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19036930799484253},{"word":"yeah","start":251.46,"end":251.94,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2588193416595459},{"word":"let's","start":251.94,"end":252.18001,"confidence":0.56970215,"punctuated_word":"Let's","sentiment":"positive","sentiment_score":0.5195614099502563},{"word":"just","start":252.18001,"end":252.58,"confidence":0.57714844,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.5677582621574402},{"word":"see","start":252.58,"end":252.90001,"confidence":0.3359375,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.5120706558227539},{"word":"you","start":252.90001,"end":253.40001,"confidence":0.6612549,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19427260756492615},{"word":"yeah","start":253.70001,"end":253.94,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18009208142757416},{"word":"yeah","start":253.94,"end":254.18001,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14217081665992737},{"word":"alright","start":254.18001,"end":254.58,"confidence":0.94433594,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2547886371612549},{"word":"thank","start":254.58,"end":254.82,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7873958945274353},{"word":"you","start":254.82,"end":255.14,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7315166592597961},{"word":"bye","start":255.14,"end":255.64,"confidence":0.9946289,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.479535311460495}],"paragraphs":{"transcript":"\nHi. Hello. I I just took a call from this number this morning to just give you a callback to start out what's going on. Yeah. I'm just wondering, are you a bank?\n\nOr Oh, yeah. Oh, okay. Copy. I understand why I called in because I already got a email from you guys. I totally understand what it's saying.\n\nSo I'll do that. I'll I'll pay my invoice anyway. That's all good. No worries. Yep.\n\nYep. Yeah. No worries. Thank you. Good.\n\nIs there gonna be any yeah. I gotcha. Is there any extra pay on the credit card? Because no normally, I just do b pay, but I don't I don't know. Yeah.\n\nOkay. Okay. Yeah. Copy. Because I I'm using a Visa credit card sometimes.\n\nI know it could be some a little bit, in share rate or whatever. But I think there's a little new policy coming out in Australia from this month, see which means there's no any transaction cost since this month. But I don't I don't know whether you guys know that one too. It's just just just a new policy. It says, like, if you're going out, so you're using your bank, like, credit card or whatever debit card, you tap on that one.\n\nAnd and it's it's a new federation legislative requirement, which is the the merchandise not require not not allowed to charge the client. Yeah. Yeah. Okay. Yeah.\n\nYeah. I know. I know the pay is fine. Yeah. But I I just just like, I can't remand it, seriously.\n\nI think there is a new policy just population says it's not allowed to put in sort of bank charging or whatever. But I don't know whether it's just for sort of, like, small business, like, restaurant, or it's also for every merchandise like you guys, so which is you know? But I I don't think it's a question for you or someone else. I just, you know, let you know if you can hands up to your manager or whatever, check that one. Because I know some of them, they're they're using debit card.\n\nSo if you're using debit card, normally, you get a very low interest rate. But, like, I'm using credit card, which is a bit of problematic. Sometimes it get higher surcharge. And, also, some of them use Amex, which is a, you know, terrible, and that's why you guys are charging a lot for the Amex. It really depends on who's the provider of the credit card.\n\nSo but, anyway, I understand all you're saying. I just say maybe you guys can have a look the the legislation and just do a bit of adjustment under the charge of the bank account or credit card or whatever. So yeah. But thanks a lot for calling today. Yeah.\n\nI I I got your message. Thank you. Yeah. No worries. Cool.\n\nCool. Yeah. Yeah. Let's just see you. Yeah.\n\nYeah. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.05530714988708496},{"text":"Hello.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.05140002071857453},{"text":"I I just took a call from this number this morning to just give you a callback to start out what's going on.","start":5.2799997,"end":11.7,"sentiment":"neutral","sentiment_score":0.0853683449651884},{"text":"Yeah.","start":16.935,"end":17.435,"sentiment":"neutral","sentiment_score":0.022538255900144577},{"text":"I'm just wondering, are you a bank?","start":18.695,"end":20.855,"sentiment":"neutral","sentiment_score":-0.009823838115802832}],"sentiment":"neutral","sentiment_score":0.06133183314831871,"num_words":33,"start":4.16,"end":20.855},{"sentences":[{"text":"Or Oh, yeah.","start":20.855,"end":28.03,"sentiment":"neutral","sentiment_score":0.013716351861755053},{"text":"Oh, okay.","start":28.03,"end":29.01,"sentiment":"neutral","sentiment_score":0.06415381655097008},{"text":"Copy.","start":29.39,"end":29.87,"sentiment":"neutral","sentiment_score":0.087257519364357},{"text":"I understand why I called in because I already got a email from you guys.","start":29.87,"end":32.59,"sentiment":"neutral","sentiment_score":0.06281072745720545},{"text":"I totally understand what it's saying.","start":32.59,"end":34.27,"sentiment":"neutral","sentiment_score":0.18874514599641165}],"sentiment":"neutral","sentiment_score":0.08634614799585608,"num_words":27,"start":20.855,"end":34.27},{"sentences":[{"text":"So I'll do that.","start":34.27,"end":35.31,"sentiment":"neutral","sentiment_score":0.19858701154589653},{"text":"I'll I'll pay my invoice anyway.","start":35.31,"end":36.75,"sentiment":"neutral","sentiment_score":0.18277077873547873},{"text":"That's all good.","start":36.75,"end":38.015,"sentiment":"positive","sentiment_score":0.47007004419962567},{"text":"No worries.","start":38.555,"end":39.295,"sentiment":"neutral","sentiment_score":0.2135859727859497},{"text":"Yep.","start":45.114998,"end":45.434998,"sentiment":"neutral","sentiment_score":0.28772005438804626}],"sentiment":"neutral","sentiment_score":0.25100467819720507,"num_words":16,"start":34.27,"end":45.434998},{"sentences":[{"text":"Yep.","start":45.434998,"end":45.934998,"sentiment":"positive","sentiment_score":0.3412393033504486},{"text":"Yeah.","start":52.0,"end":52.24,"sentiment":"neutral","sentiment_score":0.11083438247442244},{"text":"No worries.","start":52.24,"end":52.98,"sentiment":"neutral","sentiment_score":0.15886984020471573},{"text":"Thank you.","start":54.78,"end":57.58,"sentiment":"neutral","sentiment_score":0.29892896115779877},{"text":"Good.","start":59.38,"end":59.88,"sentiment":"neutral","sentiment_score":0.12621000409126282}],"sentiment":"neutral","sentiment_score":0.21341161323445185,"num_words":7,"start":45.434998,"end":59.88},{"sentences":[{"text":"Is there gonna be any yeah.","start":61.68,"end":63.785,"sentiment":"neutral","sentiment_score":0.0720184085269769},{"text":"I gotcha.","start":63.785,"end":64.365005,"sentiment":"neutral","sentiment_score":0.009425591677427292},{"text":"Is there any extra pay on the credit card?","start":64.425,"end":67.165,"sentiment":"neutral","sentiment_score":-0.03276734136872821},{"text":"Because no normally, I just do b pay, but I don't I don't know.","start":67.705,"end":71.325,"sentiment":"neutral","sentiment_score":-0.07762173563241959},{"text":"Yeah.","start":76.53,"end":77.03,"sentiment":"neutral","sentiment_score":0.16249358654022217}],"sentiment":"neutral","sentiment_score":-0.02400484844110906,"num_words":32,"start":61.68,"end":77.03},{"sentences":[{"text":"Okay.","start":84.2325,"end":84.7325,"sentiment":"neutral","sentiment_score":0.02633427083492279},{"text":"Okay.","start":92.095,"end":92.415,"sentiment":"neutral","sentiment_score":0.03689111769199371},{"text":"Yeah.","start":92.415,"end":92.735,"sentiment":"neutral","sentiment_score":0.07483376562595367},{"text":"Copy.","start":92.735,"end":93.134995,"sentiment":"neutral","sentiment_score":0.07301591336727142},{"text":"Because I I'm using a Visa credit card sometimes.","start":93.134995,"end":95.454994,"sentiment":"neutral","sentiment_score":0.10287720130549537}],"sentiment":"neutral","sentiment_score":0.08745922148227692,"num_words":13,"start":84.2325,"end":95.454994},{"sentences":[{"text":"I know it could be some a little bit, in share rate or whatever.","start":95.454994,"end":100.335,"sentiment":"neutral","sentiment_score":0.012370175016777856},{"text":"But I think there's a little new policy coming out in Australia from this month, see which means there's no any transaction cost since this month.","start":100.335,"end":112.45,"sentiment":"neutral","sentiment_score":0.19930583439194238},{"text":"But I don't I don't know whether you guys know that one too.","start":112.51,"end":115.09,"sentiment":"neutral","sentiment_score":-0.09325334687645619},{"text":"It's just just just a new policy.","start":116.11,"end":118.11,"sentiment":"neutral","sentiment_score":0.030273913272789547},{"text":"It says, like, if you're going out, so you're using your bank, like, credit card or whatever debit card, you tap on that one.","start":118.11,"end":126.015,"sentiment":"neutral","sentiment_score":0.04836790512005488}],"sentiment":"neutral","sentiment_score":0.06566175893836078,"num_words":84,"start":95.454994,"end":126.015},{"sentences":[{"text":"And and it's it's a new federation legislative requirement, which is the the merchandise not require not not allowed to charge the client.","start":126.15501,"end":138.04001,"sentiment":"neutral","sentiment_score":-0.027630831803316654},{"text":"Yeah.","start":138.04001,"end":138.36,"sentiment":"neutral","sentiment_score":0.03483341261744499},{"text":"Yeah.","start":138.36,"end":138.86,"sentiment":"neutral","sentiment_score":0.05327896773815155},{"text":"Okay.","start":150.915,"end":151.415,"sentiment":"neutral","sentiment_score":-0.02103084698319435},{"text":"Yeah.","start":164.29001,"end":164.79001,"sentiment":"neutral","sentiment_score":0.0277128666639328}],"sentiment":"neutral","sentiment_score":-0.020026471534812892,"num_words":27,"start":126.15501,"end":164.79001},{"sentences":[{"text":"Yeah.","start":164.93001,"end":165.43001,"sentiment":"neutral","sentiment_score":0.1121426373720169},{"text":"I know.","start":166.45001,"end":166.85,"sentiment":"neutral","sentiment_score":0.08936373889446259},{"text":"I know the pay is fine.","start":166.85,"end":168.31001,"sentiment":"neutral","sentiment_score":0.07035308207074802},{"text":"Yeah.","start":168.61,"end":168.85,"sentiment":"neutral","sentiment_score":-0.09254088252782822},{"text":"But I I just just like, I can't remand it, seriously.","start":168.85,"end":171.51001,"sentiment":"negative","sentiment_score":-0.4653820124539462}],"sentiment":"neutral","sentiment_score":-0.21422640056837172,"num_words":21,"start":164.93001,"end":171.51001},{"sentences":[{"text":"I think there is a new policy just population says it's not allowed to put in sort of bank charging or whatever.","start":171.57,"end":179.425,"sentiment":"neutral","sentiment_score":-0.11111780493096872},{"text":"But I don't know whether it's just for sort of, like, small business, like, restaurant, or it's also for every merchandise like you guys, so which is you know?","start":179.425,"end":190.24,"sentiment":"neutral","sentiment_score":-0.06583782812130862},{"text":"But I I don't think it's a question for you or someone else.","start":190.24,"end":192.92001,"sentiment":"neutral","sentiment_score":-0.12292965444234702},{"text":"I just, you know, let you know if you can hands up to your manager or whatever, check that one.","start":192.92001,"end":197.6,"sentiment":"neutral","sentiment_score":-0.012172113917768002},{"text":"Because I know some of them, they're they're using debit card.","start":197.6,"end":200.34,"sentiment":"neutral","sentiment_score":-0.06931250982663849}],"sentiment":"neutral","sentiment_score":-0.07324056966524375,"num_words":95,"start":171.57,"end":200.34},{"sentences":[{"text":"So if you're using debit card, normally, you get a very low interest rate.","start":200.435,"end":204.03499,"sentiment":"neutral","sentiment_score":-0.06585521676710673},{"text":"But, like, I'm using credit card, which is a bit of problematic.","start":204.03499,"end":207.655,"sentiment":"neutral","sentiment_score":-0.2900744192302227},{"text":"Sometimes it get higher surcharge.","start":207.795,"end":210.455,"sentiment":"neutral","sentiment_score":-0.2785642594099045},{"text":"And, also, some of them use Amex, which is a, you know, terrible, and that's why you guys are charging a lot for the Amex.","start":211.235,"end":218.75,"sentiment":"neutral","sentiment_score":-0.2918402794003487},{"text":"It really depends on who's the provider of the credit card.","start":218.75,"end":221.73001,"sentiment":"neutral","sentiment_score":-0.1679717939008366}],"sentiment":"neutral","sentiment_score":-0.22297588179805386,"num_words":67,"start":200.435,"end":221.73001},{"sentences":[{"text":"So but, anyway, I understand all you're saying.","start":221.87001,"end":224.83,"sentiment":"neutral","sentiment_score":-0.07951589487493038},{"text":"I just say maybe you guys can have a look the the legislation and just do a bit of adjustment under the charge of the bank account or credit card or whatever.","start":224.83,"end":234.905,"sentiment":"neutral","sentiment_score":-0.11361577652860433},{"text":"So yeah.","start":235.045,"end":235.785,"sentiment":"neutral","sentiment_score":0.021210864186286926},{"text":"But thanks a lot for calling today.","start":235.925,"end":237.765,"sentiment":"neutral","sentiment_score":0.26577758363315035},{"text":"Yeah.","start":237.765,"end":238.085,"sentiment":"neutral","sentiment_score":0.10337071865797044}],"sentiment":"neutral","sentiment_score":-0.0453119295090437,"num_words":50,"start":221.87001,"end":238.085},{"sentences":[{"text":"I I I got your message.","start":238.085,"end":239.705,"sentiment":"neutral","sentiment_score":0.09449753289421399},{"text":"Thank you.","start":239.845,"end":240.585,"sentiment":"positive","sentiment_score":0.408202663064003},{"text":"Yeah.","start":247.3,"end":247.62001,"sentiment":"neutral","sentiment_score":0.06862158328294754},{"text":"No worries.","start":247.62001,"end":248.36,"sentiment":"neutral","sentiment_score":0.1618679165840149},{"text":"Cool.","start":248.66,"end":248.90001,"sentiment":"neutral","sentiment_score":0.2993074655532837}],"sentiment":"neutral","sentiment_score":0.17292128379146257,"num_words":12,"start":238.085,"end":248.90001},{"sentences":[{"text":"Cool.","start":248.90001,"end":249.40001,"sentiment":"neutral","sentiment_score":0.3011729121208191},{"text":"Yeah.","start":251.22,"end":251.46,"sentiment":"neutral","sentiment_score":0.19036930799484253},{"text":"Yeah.","start":251.46,"end":251.94,"sentiment":"neutral","sentiment_score":0.2588193416595459},{"text":"Let's just see you.","start":251.94,"end":253.40001,"sentiment":"positive","sentiment_score":0.44841573387384415},{"text":"Yeah.","start":253.70001,"end":253.94,"sentiment":"neutral","sentiment_score":0.18009208142757416}],"sentiment":"positive","sentiment_score":0.3405145723372698,"num_words":8,"start":248.90001,"end":253.94},{"sentences":[{"text":"Yeah.","start":253.94,"end":254.18001,"sentiment":"neutral","sentiment_score":0.14217081665992737},{"text":"Alright.","start":254.18001,"end":254.58,"sentiment":"neutral","sentiment_score":0.2547886371612549},{"text":"Thank you.","start":254.58,"end":255.14,"sentiment":"positive","sentiment_score":0.7594562768936157},{"text":"Bye.","start":255.14,"end":255.64,"sentiment":"positive","sentiment_score":0.479535311460495}],"sentiment":"positive","sentiment_score":0.47908146381378175,"num_words":5,"start":253.94,"end":255.64}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Afternoon. This is Rachel. How may I hey?\n\nChannel 1: Hi. Hello.\n\nChannel 0: Hello?\n\nChannel 1: I I just took a call from this number this morning to just give you a callback to start out what's going on.\n\nChannel 0: Oh, sure. Thank you so much for giving us a callback. May I have your name, please?\n\nChannel 1: Yeah. I'm just wondering, are you a bank? Or\n\nChannel 0: Oh, this is Airtel accounts department, your Internet service provider? Yeah.\n\nChannel 1: Oh, yeah. Oh, okay. Copy. I understand why I called in because I already got a email from you guys. I totally understand what it's saying.\n\nSo I'll do that. I'll I'll pay my invoice anyway. That's all good.\n\nChannel 0: Yeah.\n\nChannel 1: No worries.\n\nChannel 0: All good. Right? We tried to call you just to explain real quick. However, we just sent you that email. So\n\nChannel 1: Yep.\n\nChannel 0: if\n\nChannel 1: Yep.\n\nChannel 0: your questions has been answered, that's great to hear. And if you need any assistance, just let us know. Okay?\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Alright. Thank you so much.\n\nChannel 1: Thank\n\nChannel 0: You have an also option to set\n\nChannel 1: you.\n\nChannel 0: up your direct debit. Just log in to your\n\nChannel 1: Good.\n\nChannel 0: account of the customer portal and then\n\nChannel 1: Is there\n\nChannel 0: click\n\nChannel 1: gonna\n\nChannel 0: on\n\nChannel 1: be\n\nChannel 0: finance.\n\nChannel 1: any yeah. I gotcha. Is there any extra pay on the credit card? Because no normally, I just do b pay, but I don't I don't know.\n\nChannel 0: Oh, yeah. That would be fine. So if you would like to pay via BPAY,\n\nChannel 1: Yeah.\n\nChannel 0: that would be fine as well as long it's it's timely received. Because mostly for direct debit, it depends\n\nChannel 1: Okay.\n\nChannel 0: from the bank. But I could see here that our customer is being charged, like, a dollar or less than a dollar or something like that.\n\nChannel 1: Okay. Yeah. Copy. Because\n\nChannel 0: Yeah.\n\nChannel 1: I I'm using a Visa credit card sometimes. I know it could be some a little bit, in share rate or whatever. But I think there's a little new policy coming out in Australia from this month, see which means there's no any transaction cost\n\nChannel 0: C.\n\nChannel 1: since this month. But I don't I don't know whether you guys know that one too. It's just\n\nChannel 0: Oh.\n\nChannel 1: just just a new policy. It says, like, if you're going out, so you're using your bank, like, credit card or whatever debit\n\nChannel 0: Uh-uh.\n\nChannel 1: card, you tap on that one. And and it's it's a new federation legislative requirement, which is the the merchandise not require not not allowed to charge\n\nChannel 0: To\n\nChannel 1: the\n\nChannel 0: be charged extra.\n\nChannel 1: client.\n\nChannel 0: Oh, okay.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: I got it. Because I do see here it's it really depends from our customer's bank. Some customers are processing their payments directly to the customer portal, and it's just\n\nChannel 1: Okay.\n\nChannel 0: being deducted as it is. Like, $80, $80. But some customers set up a direct debit, and then I do see some, like, less than a dollar or a dollar, and it's really depends from their bank. But\n\nChannel 1: Yeah.\n\nChannel 0: DPA\n\nChannel 1: Yeah.\n\nChannel 0: will do. That would be\n\nChannel 1: I\n\nChannel 0: fine\n\nChannel 1: know. I\n\nChannel 0: as\n\nChannel 1: know\n\nChannel 0: long\n\nChannel 1: the\n\nChannel 0: as\n\nChannel 1: pay\n\nChannel 0: we\n\nChannel 1: is\n\nChannel 0: receive\n\nChannel 1: fine. Yeah.\n\nChannel 0: yeah.\n\nChannel 1: But I I just just like, I can't remand it, seriously. I think there is a new policy just population says it's not allowed to put in sort of bank charging or whatever. But I don't know whether it's just for sort of, like, small business, like, restaurant, or it's also\n\nChannel 0: No.\n\nChannel 1: for every merchandise like you guys, so which is you know? But I I don't think it's a question for you or someone else. I just, you know, let you know if you can hands up to your manager or whatever, check that one. Because I know some of them, they're they're using debit card. So if you're using debit card, normally, you get a very low interest rate.\n\nBut, like, I'm using credit card, which is a bit of problematic. Sometimes it get higher surcharge. And, also, some of them use Amex, which is a, you know, terrible, and that's why you guys are charging a lot for the Amex. It really depends on who's the provider of the credit card. So but, anyway, I understand all you're saying.\n\nI just say maybe you guys can have a look the the legislation and just do a bit of adjustment under the charge of the bank account or credit card or whatever. So yeah. But thanks\n\nChannel 0: Oh,\n\nChannel 1: a lot\n\nChannel 0: sure.\n\nChannel 1: for calling\n\nChannel 0: Sure.\n\nChannel 1: today. Yeah. I I I got\n\nChannel 0: You're\n\nChannel 1: your message. Thank you.\n\nChannel 0: you're most welcome. And, yeah, I'll go ahead and ask our back end to check this matter. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: In that\n\nChannel 1: No worries.\n\nChannel 0: way, you\n\nChannel 1: Cool.\n\nChannel 0: can go\n\nChannel 1: Cool.\n\nChannel 0: ahead and just be updated. Alright.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Thank you\n\nChannel 1: Let's\n\nChannel 0: so much\n\nChannel 1: just\n\nChannel 0: for\n\nChannel 1: see\n\nChannel 0: your time.\n\nChannel 1: you. Yeah. Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Alright.\n\nChannel 0: Cheers.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.06163995340466499},{"text":"This is Rachel.","start":0.71999997,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.07438217103481293},{"text":"How may I hey?","start":1.76,"end":4.564,"sentiment":"neutral","sentiment_score":0.09241792745888233}],"sentiment":"neutral","sentiment_score":0.08180727204307914,"channel":0,"num_words":8,"start":0.24,"end":4.564},{"sentences":[{"text":"Hi.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.05530714988708496},{"text":"Hello.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.05140002071857453}],"sentiment":"neutral","sentiment_score":0.05335358530282974,"channel":1,"num_words":2,"start":4.16,"end":4.98},{"sentences":[{"text":"Hello?","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.048866115510463715}],"sentiment":"neutral","sentiment_score":0.048866115510463715,"channel":0,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"I I just took a call from this number this morning to just give you a callback to start out what's going on.","start":5.2799997,"end":11.7,"sentiment":"neutral","sentiment_score":0.0853683449651884}],"sentiment":"neutral","sentiment_score":0.0853683449651884,"channel":1,"num_words":23,"start":5.2799997,"end":11.7},{"sentences":[{"text":"Oh, sure.","start":12.0,"end":12.719999,"sentiment":"neutral","sentiment_score":0.21643275022506714},{"text":"Thank you so much for giving us a callback.","start":12.719999,"end":14.685,"sentiment":"positive","sentiment_score":0.5895482897758484},{"text":"May I have your name, please?","start":14.745,"end":16.285,"sentiment":"neutral","sentiment_score":0.21759764353434244}],"sentiment":"positive","sentiment_score":0.414375645272872,"channel":0,"num_words":17,"start":12.0,"end":16.285},{"sentences":[{"text":"Yeah.","start":16.935,"end":17.435,"sentiment":"neutral","sentiment_score":0.022538255900144577},{"text":"I'm just wondering, are you a bank?","start":18.695,"end":20.855,"sentiment":"neutral","sentiment_score":-0.009823838115802832},{"text":"Or","start":20.855,"end":21.355,"sentiment":"neutral","sentiment_score":-0.016936222091317177}],"sentiment":"neutral","sentiment_score":-0.007018314777976937,"channel":1,"num_words":9,"start":16.935,"end":21.355},{"sentences":[{"text":"Oh, this is Airtel accounts department, your Internet service provider?","start":22.505001,"end":26.925,"sentiment":"neutral","sentiment_score":0.009168245550245046},{"text":"Yeah.","start":27.12,"end":27.62,"sentiment":"neutral","sentiment_score":0.019572392106056213}],"sentiment":"neutral","sentiment_score":0.010114077055318789,"channel":0,"num_words":11,"start":22.505001,"end":27.62},{"sentences":[{"text":"Oh, yeah.","start":27.310001,"end":28.03,"sentiment":"neutral","sentiment_score":0.029042638838291168},{"text":"Oh, okay.","start":28.03,"end":29.01,"sentiment":"neutral","sentiment_score":0.06415381655097008},{"text":"Copy.","start":29.39,"end":29.87,"sentiment":"neutral","sentiment_score":0.087257519364357},{"text":"I understand why I called in because I already got a email from you guys.","start":29.87,"end":32.59,"sentiment":"neutral","sentiment_score":0.06281072745720545},{"text":"I totally understand what it's saying.","start":32.59,"end":34.27,"sentiment":"neutral","sentiment_score":0.18874514599641165}],"sentiment":"neutral","sentiment_score":0.09031854684536274,"channel":1,"num_words":26,"start":27.310001,"end":34.27},{"sentences":[{"text":"So I'll do that.","start":34.27,"end":35.31,"sentiment":"neutral","sentiment_score":0.19858701154589653},{"text":"I'll I'll pay my invoice anyway.","start":35.31,"end":36.75,"sentiment":"neutral","sentiment_score":0.18277077873547873},{"text":"That's all good.","start":36.75,"end":38.015,"sentiment":"positive","sentiment_score":0.47007004419962567}],"sentiment":"neutral","sentiment_score":0.25393714239964116,"channel":1,"num_words":13,"start":34.27,"end":38.015},{"sentences":[{"text":"Yeah.","start":38.4,"end":38.8,"sentiment":"neutral","sentiment_score":0.17845800518989563}],"sentiment":"neutral","sentiment_score":0.17845800518989563,"channel":0,"num_words":1,"start":38.4,"end":38.8},{"sentences":[{"text":"No worries.","start":38.555,"end":39.295,"sentiment":"neutral","sentiment_score":0.2135859727859497}],"sentiment":"neutral","sentiment_score":0.2135859727859497,"channel":1,"num_words":2,"start":38.555,"end":39.295},{"sentences":[{"text":"All good.","start":38.8,"end":39.36,"sentiment":"neutral","sentiment_score":0.3300633281469345},{"text":"Right?","start":39.36,"end":39.84,"sentiment":"neutral","sentiment_score":0.2199842631816864},{"text":"We tried to call you just to explain real quick.","start":39.84,"end":42.16,"sentiment":"neutral","sentiment_score":0.12141824513673782},{"text":"However, we just sent you that email.","start":42.16,"end":44.775,"sentiment":"neutral","sentiment_score":0.1484600231051445},{"text":"So","start":44.775,"end":45.175003,"sentiment":"neutral","sentiment_score":0.2395276576280594}],"sentiment":"neutral","sentiment_score":0.1606210090574764,"channel":0,"num_words":21,"start":38.8,"end":45.175003},{"sentences":[{"text":"Yep.","start":45.114998,"end":45.434998,"sentiment":"neutral","sentiment_score":0.28772005438804626}],"sentiment":"neutral","sentiment_score":0.28772005438804626,"channel":1,"num_words":1,"start":45.114998,"end":45.434998},{"sentences":[{"text":"if","start":45.175003,"end":45.495003,"sentiment":"neutral","sentiment_score":0.29126399755477905}],"sentiment":"neutral","sentiment_score":0.29126399755477905,"channel":0,"num_words":1,"start":45.175003,"end":45.495003},{"sentences":[{"text":"Yep.","start":45.434998,"end":45.934998,"sentiment":"positive","sentiment_score":0.3412393033504486}],"sentiment":"positive","sentiment_score":0.3412393033504486,"channel":1,"num_words":1,"start":45.434998,"end":45.934998},{"sentences":[{"text":"your questions has been answered, that's great to hear.","start":45.495003,"end":48.295002,"sentiment":"positive","sentiment_score":0.5923949281374613},{"text":"And if you need any assistance, just let us know.","start":48.295002,"end":51.095,"sentiment":"neutral","sentiment_score":0.2405864879488945},{"text":"Okay?","start":51.095,"end":51.595,"sentiment":"neutral","sentiment_score":0.14041872322559357}],"sentiment":"positive","sentiment_score":0.39389189779758454,"channel":0,"num_words":20,"start":45.495003,"end":51.595},{"sentences":[{"text":"Yeah.","start":52.0,"end":52.24,"sentiment":"neutral","sentiment_score":0.11083438247442244},{"text":"No worries.","start":52.24,"end":52.98,"sentiment":"neutral","sentiment_score":0.15886984020471573}],"sentiment":"neutral","sentiment_score":0.14285802096128464,"channel":1,"num_words":3,"start":52.0,"end":52.98},{"sentences":[{"text":"Alright.","start":53.175003,"end":53.675003,"sentiment":"neutral","sentiment_score":0.2714390456676483},{"text":"Thank you so much.","start":53.975002,"end":54.935,"sentiment":"positive","sentiment_score":0.587886780500412}],"sentiment":"positive","sentiment_score":0.5245972335338592,"channel":0,"num_words":5,"start":53.175003,"end":54.935},{"sentences":[{"text":"Thank","start":54.78,"end":55.28,"sentiment":"positive","sentiment_score":0.42071616649627686}],"sentiment":"positive","sentiment_score":0.42071616649627686,"channel":1,"num_words":1,"start":54.78,"end":55.28},{"sentences":[{"text":"You have an also option to set","start":54.935,"end":57.095,"sentiment":"neutral","sentiment_score":0.24786136831556047}],"sentiment":"neutral","sentiment_score":0.24786136831556047,"channel":0,"num_words":7,"start":54.935,"end":57.095},{"sentences":[{"text":"you.","start":57.08,"end":57.58,"sentiment":"neutral","sentiment_score":0.17714175581932068}],"sentiment":"neutral","sentiment_score":0.17714175581932068,"channel":1,"num_words":1,"start":57.08,"end":57.58},{"sentences":[{"text":"up your direct debit.","start":57.095,"end":58.455,"sentiment":"neutral","sentiment_score":0.14248492196202278},{"text":"Just log in to your","start":58.455,"end":59.65,"sentiment":"neutral","sentiment_score":0.10747849494218827}],"sentiment":"neutral","sentiment_score":0.12303690695100361,"channel":0,"num_words":9,"start":57.095,"end":59.65},{"sentences":[{"text":"Good.","start":59.38,"end":59.88,"sentiment":"neutral","sentiment_score":0.12621000409126282}],"sentiment":"neutral","sentiment_score":0.12621000409126282,"channel":1,"num_words":1,"start":59.38,"end":59.88},{"sentences":[{"text":"account of the customer portal and then","start":59.65,"end":61.97,"sentiment":"neutral","sentiment_score":0.12052930146455765}],"sentiment":"neutral","sentiment_score":0.12052930146455765,"channel":0,"num_words":7,"start":59.65,"end":61.97},{"sentences":[{"text":"Is there","start":61.68,"end":62.08,"sentiment":"neutral","sentiment_score":0.09201769530773163}],"sentiment":"neutral","sentiment_score":0.09201769530773163,"channel":1,"num_words":2,"start":61.68,"end":62.08},{"sentences":[{"text":"click","start":61.97,"end":62.21,"sentiment":"neutral","sentiment_score":0.050609514117240906}],"sentiment":"neutral","sentiment_score":0.050609514117240906,"channel":0,"num_words":1,"start":61.97,"end":62.21},{"sentences":[{"text":"gonna","start":62.08,"end":62.4,"sentiment":"neutral","sentiment_score":0.0774390697479248}],"sentiment":"neutral","sentiment_score":0.0774390697479248,"channel":1,"num_words":1,"start":62.08,"end":62.4},{"sentences":[{"text":"on","start":62.21,"end":62.45,"sentiment":"neutral","sentiment_score":0.06257861107587814}],"sentiment":"neutral","sentiment_score":0.06257861107587814,"channel":0,"num_words":1,"start":62.21,"end":62.45},{"sentences":[{"text":"be","start":62.4,"end":62.56,"sentiment":"neutral","sentiment_score":0.07149253785610199}],"sentiment":"neutral","sentiment_score":0.07149253785610199,"channel":1,"num_words":1,"start":62.4,"end":62.56},{"sentences":[{"text":"finance.","start":62.45,"end":62.95,"sentiment":"neutral","sentiment_score":0.058154135942459106}],"sentiment":"neutral","sentiment_score":0.058154135942459106,"channel":0,"num_words":1,"start":62.45,"end":62.95},{"sentences":[{"text":"any yeah.","start":62.56,"end":63.785,"sentiment":"neutral","sentiment_score":0.049571726471185684},{"text":"I gotcha.","start":63.785,"end":64.365005,"sentiment":"neutral","sentiment_score":0.009425591677427292},{"text":"Is there any extra pay on the credit card?","start":64.425,"end":67.165,"sentiment":"neutral","sentiment_score":-0.03276734136872821},{"text":"Because no normally, I just do b pay, but I don't I don't know.","start":67.705,"end":71.325,"sentiment":"neutral","sentiment_score":-0.07762173563241959}],"sentiment":"neutral","sentiment_score":-0.04680058277315564,"channel":1,"num_words":27,"start":62.56,"end":71.325},{"sentences":[{"text":"Oh, yeah.","start":71.275,"end":71.835,"sentiment":"neutral","sentiment_score":0.0711028128862381},{"text":"That would be fine.","start":71.835,"end":72.875,"sentiment":"neutral","sentiment_score":0.1269877925515175},{"text":"So if you would like to pay via BPAY,","start":72.875,"end":76.575,"sentiment":"neutral","sentiment_score":0.06587320607569483}],"sentiment":"neutral","sentiment_score":0.08286771004398664,"channel":0,"num_words":15,"start":71.275,"end":76.575},{"sentences":[{"text":"Yeah.","start":76.53,"end":77.03,"sentiment":"neutral","sentiment_score":0.16249358654022217}],"sentiment":"neutral","sentiment_score":0.16249358654022217,"channel":1,"num_words":1,"start":76.53,"end":77.03},{"sentences":[{"text":"that would be fine as well as long it's it's timely received.","start":77.195,"end":80.395,"sentiment":"neutral","sentiment_score":0.24423757816354433},{"text":"Because mostly for direct debit, it depends","start":80.395,"end":84.42,"sentiment":"neutral","sentiment_score":0.027401568900261606}],"sentiment":"neutral","sentiment_score":0.1643506273823349,"channel":0,"num_words":19,"start":77.195,"end":84.42},{"sentences":[{"text":"Okay.","start":84.2325,"end":84.7325,"sentiment":"neutral","sentiment_score":0.02633427083492279}],"sentiment":"neutral","sentiment_score":0.02633427083492279,"channel":1,"num_words":1,"start":84.2325,"end":84.7325},{"sentences":[{"text":"from the bank.","start":84.42,"end":85.06,"sentiment":"neutral","sentiment_score":0.001703108971317609},{"text":"But I could see here that our customer is being charged, like, a dollar or less than a dollar or something like that.","start":85.06,"end":91.56,"sentiment":"neutral","sentiment_score":-0.16573014434265054}],"sentiment":"neutral","sentiment_score":-0.14641092280642345,"channel":0,"num_words":26,"start":84.42,"end":91.56},{"sentences":[{"text":"Okay.","start":92.095,"end":92.415,"sentiment":"neutral","sentiment_score":0.03689111769199371},{"text":"Yeah.","start":92.415,"end":92.735,"sentiment":"neutral","sentiment_score":0.07483376562595367},{"text":"Copy.","start":92.735,"end":93.134995,"sentiment":"neutral","sentiment_score":0.07301591336727142},{"text":"Because","start":93.134995,"end":93.375,"sentiment":"neutral","sentiment_score":0.05465824902057648}],"sentiment":"neutral","sentiment_score":0.05984976142644882,"channel":1,"num_words":4,"start":92.095,"end":93.375},{"sentences":[{"text":"Yeah.","start":93.14,"end":93.64,"sentiment":"neutral","sentiment_score":0.08927075564861298}],"sentiment":"neutral","sentiment_score":0.08927075564861298,"channel":0,"num_words":1,"start":93.14,"end":93.64},{"sentences":[{"text":"I I'm using a Visa credit card sometimes.","start":93.375,"end":95.454994,"sentiment":"neutral","sentiment_score":0.10890457034111023},{"text":"I know it could be some a little bit, in share rate or whatever.","start":95.454994,"end":100.335,"sentiment":"neutral","sentiment_score":0.012370175016777856},{"text":"But I think there's a little new policy coming out in Australia from this month, see which means there's no any transaction cost","start":100.335,"end":110.13,"sentiment":"neutral","sentiment_score":0.20956117109112118}],"sentiment":"neutral","sentiment_score":0.13031835440132353,"channel":1,"num_words":45,"start":93.375,"end":110.13},{"sentences":[{"text":"C.","start":110.015,"end":110.515,"sentiment":"neutral","sentiment_score":0.05084201693534851}],"sentiment":"neutral","sentiment_score":0.05084201693534851,"channel":0,"num_words":1,"start":110.015,"end":110.515},{"sentences":[{"text":"since this month.","start":111.39,"end":112.45,"sentiment":"neutral","sentiment_score":0.12068158636490504},{"text":"But I don't I don't know whether you guys know that one too.","start":112.51,"end":115.09,"sentiment":"neutral","sentiment_score":-0.09325334687645619},{"text":"It's just","start":116.11,"end":116.75,"sentiment":"neutral","sentiment_score":0.01572323590517044}],"sentiment":"neutral","sentiment_score":-0.04548901547160414,"channel":1,"num_words":18,"start":111.39,"end":116.75},{"sentences":[{"text":"Oh.","start":116.43,"end":116.93,"sentiment":"neutral","sentiment_score":-0.0008157975971698761}],"sentiment":"neutral","sentiment_score":-0.0008157975971698761,"channel":0,"num_words":1,"start":116.43,"end":116.93},{"sentences":[{"text":"just just a new policy.","start":116.75,"end":118.11,"sentiment":"neutral","sentiment_score":0.03609418421983719},{"text":"It says, like, if you're going out, so you're using your bank, like, credit card or whatever debit","start":118.11,"end":124.315,"sentiment":"neutral","sentiment_score":0.05159738101065159}],"sentiment":"neutral","sentiment_score":0.04822712083873541,"channel":1,"num_words":23,"start":116.75,"end":124.315},{"sentences":[{"text":"Uh-uh.","start":124.03,"end":124.53,"sentiment":"neutral","sentiment_score":0.0052986545488238335}],"sentiment":"neutral","sentiment_score":0.0052986545488238335,"channel":0,"num_words":1,"start":124.03,"end":124.53},{"sentences":[{"text":"card, you tap on that one.","start":124.315,"end":126.015,"sentiment":"neutral","sentiment_score":0.038679477448264755},{"text":"And and it's it's a new federation legislative requirement, which is the the merchandise not require not not allowed to charge","start":126.15501,"end":135.88,"sentiment":"neutral","sentiment_score":-0.02532737844047092}],"sentiment":"neutral","sentiment_score":-0.01110363268741855,"channel":1,"num_words":27,"start":124.315,"end":135.88},{"sentences":[{"text":"To","start":135.765,"end":136.08499,"sentiment":"neutral","sentiment_score":-0.10166977345943452}],"sentiment":"neutral","sentiment_score":-0.10166977345943452,"channel":0,"num_words":1,"start":135.765,"end":136.08499},{"sentences":[{"text":"the","start":135.88,"end":136.38,"sentiment":"neutral","sentiment_score":-0.08579517900943756}],"sentiment":"neutral","sentiment_score":-0.08579517900943756,"channel":1,"num_words":1,"start":135.88,"end":136.38},{"sentences":[{"text":"be charged extra.","start":136.08499,"end":137.225,"sentiment":"neutral","sentiment_score":-0.08940560122330983}],"sentiment":"neutral","sentiment_score":-0.08940560122330983,"channel":0,"num_words":3,"start":136.08499,"end":137.225},{"sentences":[{"text":"client.","start":137.72,"end":138.04001,"sentiment":"neutral","sentiment_score":-0.01783900521695614}],"sentiment":"neutral","sentiment_score":-0.01783900521695614,"channel":1,"num_words":1,"start":137.72,"end":138.04001},{"sentences":[{"text":"Oh, okay.","start":137.86,"end":138.42001,"sentiment":"neutral","sentiment_score":0.010867021046578884}],"sentiment":"neutral","sentiment_score":0.010867021046578884,"channel":0,"num_words":2,"start":137.86,"end":138.42001},{"sentences":[{"text":"Yeah.","start":138.04001,"end":138.36,"sentiment":"neutral","sentiment_score":0.03483341261744499},{"text":"Yeah.","start":138.36,"end":138.86,"sentiment":"neutral","sentiment_score":0.05327896773815155}],"sentiment":"neutral","sentiment_score":0.04405619017779827,"channel":1,"num_words":2,"start":138.04001,"end":138.86},{"sentences":[{"text":"I got it.","start":138.42001,"end":138.98001,"sentiment":"neutral","sentiment_score":0.07035529613494873},{"text":"Because I do see here it's it really depends from our customer's bank.","start":138.98001,"end":143.48001,"sentiment":"neutral","sentiment_score":-0.04481762189131517},{"text":"Some customers are processing their payments directly to the customer portal, and it's just","start":144.26001,"end":151.225,"sentiment":"neutral","sentiment_score":-0.010958205459506385}],"sentiment":"neutral","sentiment_score":-0.017499269087178013,"channel":0,"num_words":30,"start":138.42001,"end":151.225},{"sentences":[{"text":"Okay.","start":150.915,"end":151.415,"sentiment":"neutral","sentiment_score":-0.02103084698319435}],"sentiment":"neutral","sentiment_score":-0.02103084698319435,"channel":1,"num_words":1,"start":150.915,"end":151.415},{"sentences":[{"text":"being deducted as it is.","start":151.225,"end":152.985,"sentiment":"neutral","sentiment_score":-0.02408406212925911},{"text":"Like, $80, $80.","start":152.985,"end":154.825,"sentiment":"neutral","sentiment_score":-0.004172726844747862},{"text":"But some customers set up a direct debit, and then I do see some, like, less than a dollar or a dollar, and it's really depends from their bank.","start":154.825,"end":163.725,"sentiment":"neutral","sentiment_score":-0.07472756479320855},{"text":"But","start":164.19,"end":164.43,"sentiment":"neutral","sentiment_score":-0.010543972253799438}],"sentiment":"neutral","sentiment_score":-0.060804785327299646,"channel":0,"num_words":38,"start":151.225,"end":164.43},{"sentences":[{"text":"Yeah.","start":164.29001,"end":164.79001,"sentiment":"neutral","sentiment_score":0.0277128666639328}],"sentiment":"neutral","sentiment_score":0.0277128666639328,"channel":1,"num_words":1,"start":164.29001,"end":164.79001},{"sentences":[{"text":"DPA","start":164.43,"end":164.93,"sentiment":"neutral","sentiment_score":0.05648446083068848}],"sentiment":"neutral","sentiment_score":0.05648446083068848,"channel":0,"num_words":1,"start":164.43,"end":164.93},{"sentences":[{"text":"Yeah.","start":164.93001,"end":165.43001,"sentiment":"neutral","sentiment_score":0.1121426373720169}],"sentiment":"neutral","sentiment_score":0.1121426373720169,"channel":1,"num_words":1,"start":164.93001,"end":165.43001},{"sentences":[{"text":"will do.","start":165.15,"end":165.87,"sentiment":"neutral","sentiment_score":0.1802176609635353},{"text":"That would be","start":165.87,"end":166.59,"sentiment":"neutral","sentiment_score":0.13747692356506983}],"sentiment":"neutral","sentiment_score":0.15457321852445602,"channel":0,"num_words":5,"start":165.15,"end":166.59},{"sentences":[{"text":"I","start":166.45001,"end":166.61,"sentiment":"neutral","sentiment_score":0.08545305579900742}],"sentiment":"neutral","sentiment_score":0.08545305579900742,"channel":1,"num_words":1,"start":166.45001,"end":166.61},{"sentences":[{"text":"fine","start":166.59,"end":166.91,"sentiment":"neutral","sentiment_score":0.1205291822552681}],"sentiment":"neutral","sentiment_score":0.1205291822552681,"channel":0,"num_words":1,"start":166.59,"end":166.91},{"sentences":[{"text":"know.","start":166.61,"end":166.85,"sentiment":"neutral","sentiment_score":0.09327442198991776},{"text":"I","start":166.85,"end":166.93001,"sentiment":"neutral","sentiment_score":0.05944176018238067}],"sentiment":"neutral","sentiment_score":0.07635809108614922,"channel":1,"num_words":2,"start":166.61,"end":166.93001},{"sentences":[{"text":"as","start":166.91,"end":167.15,"sentiment":"neutral","sentiment_score":0.07981021702289581}],"sentiment":"neutral","sentiment_score":0.07981021702289581,"channel":0,"num_words":1,"start":166.91,"end":167.15},{"sentences":[{"text":"know","start":166.93001,"end":167.17001,"sentiment":"neutral","sentiment_score":0.04234006255865097}],"sentiment":"neutral","sentiment_score":0.04234006255865097,"channel":1,"num_words":1,"start":166.93001,"end":167.17001},{"sentences":[{"text":"long","start":167.15,"end":167.31,"sentiment":"neutral","sentiment_score":0.1871073842048645}],"sentiment":"neutral","sentiment_score":0.1871073842048645,"channel":0,"num_words":1,"start":167.15,"end":167.31},{"sentences":[{"text":"the","start":167.17001,"end":167.33,"sentiment":"neutral","sentiment_score":0.095247782766819}],"sentiment":"neutral","sentiment_score":0.095247782766819,"channel":1,"num_words":1,"start":167.17001,"end":167.33},{"sentences":[{"text":"as","start":167.31,"end":167.47,"sentiment":"neutral","sentiment_score":0.0717122033238411}],"sentiment":"neutral","sentiment_score":0.0717122033238411,"channel":0,"num_words":1,"start":167.31,"end":167.47},{"sentences":[{"text":"pay","start":167.33,"end":167.57,"sentiment":"neutral","sentiment_score":0.05613676458597183}],"sentiment":"neutral","sentiment_score":0.05613676458597183,"channel":1,"num_words":1,"start":167.33,"end":167.57},{"sentences":[{"text":"we","start":167.47,"end":167.70999,"sentiment":"neutral","sentiment_score":0.08206692337989807}],"sentiment":"neutral","sentiment_score":0.08206692337989807,"channel":0,"num_words":1,"start":167.47,"end":167.70999},{"sentences":[{"text":"is","start":167.57,"end":167.81001,"sentiment":"neutral","sentiment_score":0.09973672032356262}],"sentiment":"neutral","sentiment_score":0.09973672032356262,"channel":1,"num_words":1,"start":167.57,"end":167.81001},{"sentences":[{"text":"receive","start":167.70999,"end":168.20999,"sentiment":"neutral","sentiment_score":0.04199570417404175}],"sentiment":"neutral","sentiment_score":0.04199570417404175,"channel":0,"num_words":1,"start":167.70999,"end":168.20999},{"sentences":[{"text":"fine.","start":167.81001,"end":168.31001,"sentiment":"neutral","sentiment_score":0.06921540200710297},{"text":"Yeah.","start":168.61,"end":168.85,"sentiment":"neutral","sentiment_score":-0.09254088252782822}],"sentiment":"neutral","sentiment_score":-0.011662740260362625,"channel":1,"num_words":2,"start":167.81001,"end":168.85},{"sentences":[{"text":"yeah.","start":168.83,"end":169.33,"sentiment":"neutral","sentiment_score":-0.1101258620619774}],"sentiment":"neutral","sentiment_score":-0.1101258620619774,"channel":0,"num_words":1,"start":168.83,"end":169.33},{"sentences":[{"text":"But I I just just like, I can't remand it, seriously.","start":168.85,"end":171.51001,"sentiment":"negative","sentiment_score":-0.4653820124539462},{"text":"I think there is a new policy just population says it's not allowed to put in sort of bank charging or whatever.","start":171.57,"end":179.425,"sentiment":"neutral","sentiment_score":-0.11111780493096872},{"text":"But I don't know whether it's just for sort of, like, small business, like, restaurant, or it's also","start":179.425,"end":184.325,"sentiment":"neutral","sentiment_score":-0.05829656972653336}],"sentiment":"neutral","sentiment_score":-0.16888494314808472,"channel":1,"num_words":51,"start":168.85,"end":184.325},{"sentences":[{"text":"No.","start":184.355,"end":184.855,"sentiment":"neutral","sentiment_score":-0.08992497622966766}],"sentiment":"neutral","sentiment_score":-0.08992497622966766,"channel":0,"num_words":1,"start":184.355,"end":184.855},{"sentences":[{"text":"for every merchandise like you guys, so which is you know?","start":184.705,"end":190.24,"sentiment":"neutral","sentiment_score":-0.07817806913094087},{"text":"But I I don't think it's a question for you or someone else.","start":190.24,"end":192.92001,"sentiment":"neutral","sentiment_score":-0.12292965444234702},{"text":"I just, you know, let you know if you can hands up to your manager or whatever, check that one.","start":192.92001,"end":197.6,"sentiment":"neutral","sentiment_score":-0.012172113917768002},{"text":"Because I know some of them, they're they're using debit card.","start":197.6,"end":200.34,"sentiment":"neutral","sentiment_score":-0.06931250982663849},{"text":"So if you're using debit card, normally, you get a very low interest rate.","start":200.435,"end":204.03499,"sentiment":"neutral","sentiment_score":-0.06585521676710673}],"sentiment":"neutral","sentiment_score":-0.06356372738230055,"channel":1,"num_words":69,"start":184.705,"end":204.03499},{"sentences":[{"text":"But, like, I'm using credit card, which is a bit of problematic.","start":204.03499,"end":207.655,"sentiment":"neutral","sentiment_score":-0.2900744192302227},{"text":"Sometimes it get higher surcharge.","start":207.795,"end":210.455,"sentiment":"neutral","sentiment_score":-0.2785642594099045},{"text":"And, also, some of them use Amex, which is a, you know, terrible, and that's why you guys are charging a lot for the Amex.","start":211.235,"end":218.75,"sentiment":"neutral","sentiment_score":-0.2918402794003487},{"text":"It really depends on who's the provider of the credit card.","start":218.75,"end":221.73001,"sentiment":"neutral","sentiment_score":-0.1679717939008366},{"text":"So but, anyway, I understand all you're saying.","start":221.87001,"end":224.83,"sentiment":"neutral","sentiment_score":-0.07951589487493038}],"sentiment":"neutral","sentiment_score":-0.24022193778245177,"channel":1,"num_words":61,"start":204.03499,"end":224.83},{"sentences":[{"text":"I just say maybe you guys can have a look the the legislation and just do a bit of adjustment under the charge of the bank account or credit card or whatever.","start":224.83,"end":234.905,"sentiment":"neutral","sentiment_score":-0.11361577652860433},{"text":"So yeah.","start":235.045,"end":235.785,"sentiment":"neutral","sentiment_score":0.021210864186286926},{"text":"But thanks","start":235.925,"end":236.485,"sentiment":"neutral","sentiment_score":0.17393982410430908}],"sentiment":"neutral","sentiment_score":-0.09015009645372629,"channel":1,"num_words":36,"start":224.83,"end":236.485},{"sentences":[{"text":"Oh,","start":236.46501,"end":236.625,"sentiment":"neutral","sentiment_score":0.2526189684867859}],"sentiment":"neutral","sentiment_score":0.2526189684867859,"channel":0,"num_words":1,"start":236.46501,"end":236.625},{"sentences":[{"text":"a lot","start":236.485,"end":236.725,"sentiment":"neutral","sentiment_score":0.2737923413515091}],"sentiment":"neutral","sentiment_score":0.2737923413515091,"channel":1,"num_words":2,"start":236.485,"end":236.725},{"sentences":[{"text":"sure.","start":236.625,"end":237.10501,"sentiment":"positive","sentiment_score":0.3514454960823059}],"sentiment":"positive","sentiment_score":0.3514454960823059,"channel":0,"num_words":1,"start":236.625,"end":237.10501},{"sentences":[{"text":"for calling","start":236.725,"end":237.285,"sentiment":"positive","sentiment_score":0.35202595591545105}],"sentiment":"positive","sentiment_score":0.35202595591545105,"channel":1,"num_words":2,"start":236.725,"end":237.285},{"sentences":[{"text":"Sure.","start":237.10501,"end":237.60501,"sentiment":"neutral","sentiment_score":0.3231440484523773}],"sentiment":"neutral","sentiment_score":0.3231440484523773,"channel":0,"num_words":1,"start":237.10501,"end":237.60501},{"sentences":[{"text":"today.","start":237.285,"end":237.765,"sentiment":"neutral","sentiment_score":0.26092684268951416},{"text":"Yeah.","start":237.765,"end":238.085,"sentiment":"neutral","sentiment_score":0.10337071865797044},{"text":"I I I got","start":238.085,"end":238.965,"sentiment":"neutral","sentiment_score":0.0719709973782301}],"sentiment":"neutral","sentiment_score":0.10869692514340083,"channel":1,"num_words":6,"start":237.285,"end":238.965},{"sentences":[{"text":"You're","start":238.785,"end":239.285,"sentiment":"neutral","sentiment_score":0.11945754289627077}],"sentiment":"neutral","sentiment_score":0.11945754289627077,"channel":0,"num_words":1,"start":238.785,"end":239.285},{"sentences":[{"text":"your message.","start":238.965,"end":239.705,"sentiment":"neutral","sentiment_score":0.1395506039261818},{"text":"Thank you.","start":239.845,"end":240.585,"sentiment":"positive","sentiment_score":0.408202663064003}],"sentiment":"neutral","sentiment_score":0.2738766334950924,"channel":1,"num_words":4,"start":238.965,"end":240.585},{"sentences":[{"text":"you're most welcome.","start":240.865,"end":242.145,"sentiment":"positive","sentiment_score":0.4279520610968272},{"text":"And, yeah, I'll go ahead and ask our back end to check this matter.","start":242.145,"end":246.625,"sentiment":"neutral","sentiment_score":0.11668748408555984},{"text":"Okay?","start":246.625,"end":247.125,"sentiment":"neutral","sentiment_score":0.071343794465065}],"sentiment":"neutral","sentiment_score":0.16604581971963248,"channel":0,"num_words":18,"start":240.865,"end":247.125},{"sentences":[{"text":"Yeah.","start":247.3,"end":247.62001,"sentiment":"neutral","sentiment_score":0.06862158328294754}],"sentiment":"neutral","sentiment_score":0.06862158328294754,"channel":1,"num_words":1,"start":247.3,"end":247.62001},{"sentences":[{"text":"In that","start":247.32094,"end":248.06093,"sentiment":"neutral","sentiment_score":0.0726727694272995}],"sentiment":"neutral","sentiment_score":0.0726727694272995,"channel":0,"num_words":2,"start":247.32094,"end":248.06093},{"sentences":[{"text":"No worries.","start":247.62001,"end":248.36,"sentiment":"neutral","sentiment_score":0.1618679165840149}],"sentiment":"neutral","sentiment_score":0.1618679165840149,"channel":1,"num_words":2,"start":247.62001,"end":248.36},{"sentences":[{"text":"way, you","start":248.44093,"end":248.68094,"sentiment":"neutral","sentiment_score":0.2717251107096672}],"sentiment":"neutral","sentiment_score":0.2717251107096672,"channel":0,"num_words":2,"start":248.44093,"end":248.68094},{"sentences":[{"text":"Cool.","start":248.66,"end":248.90001,"sentiment":"neutral","sentiment_score":0.2993074655532837}],"sentiment":"neutral","sentiment_score":0.2993074655532837,"channel":1,"num_words":1,"start":248.66,"end":248.90001},{"sentences":[{"text":"can go","start":248.68094,"end":249.00093,"sentiment":"neutral","sentiment_score":0.32938188314437866}],"sentiment":"neutral","sentiment_score":0.32938188314437866,"channel":0,"num_words":2,"start":248.68094,"end":249.00093},{"sentences":[{"text":"Cool.","start":248.90001,"end":249.40001,"sentiment":"neutral","sentiment_score":0.3011729121208191}],"sentiment":"neutral","sentiment_score":0.3011729121208191,"channel":1,"num_words":1,"start":248.90001,"end":249.40001},{"sentences":[{"text":"ahead and just be updated.","start":249.00093,"end":250.62094,"sentiment":"neutral","sentiment_score":0.2267067015171051},{"text":"Alright.","start":250.92093,"end":251.42093,"sentiment":"neutral","sentiment_score":0.20096871256828308}],"sentiment":"neutral","sentiment_score":0.22241703669230142,"channel":0,"num_words":6,"start":249.00093,"end":251.42093},{"sentences":[{"text":"Yeah.","start":251.22,"end":251.46,"sentiment":"neutral","sentiment_score":0.19036930799484253},{"text":"Yeah.","start":251.46,"end":251.94,"sentiment":"neutral","sentiment_score":0.2588193416595459}],"sentiment":"neutral","sentiment_score":0.2245943248271942,"channel":1,"num_words":2,"start":251.22,"end":251.94},{"sentences":[{"text":"Thank you","start":251.56093,"end":251.96094,"sentiment":"positive","sentiment_score":0.49328233301639557}],"sentiment":"positive","sentiment_score":0.49328233301639557,"channel":0,"num_words":2,"start":251.56093,"end":251.96094},{"sentences":[{"text":"Let's","start":251.94,"end":252.18001,"sentiment":"positive","sentiment_score":0.5195614099502563}],"sentiment":"positive","sentiment_score":0.5195614099502563,"channel":1,"num_words":1,"start":251.94,"end":252.18001},{"sentences":[{"text":"so much","start":251.96094,"end":252.44093,"sentiment":"positive","sentiment_score":0.5895968675613403}],"sentiment":"positive","sentiment_score":0.5895968675613403,"channel":0,"num_words":2,"start":251.96094,"end":252.44093},{"sentences":[{"text":"just","start":252.18001,"end":252.58,"sentiment":"positive","sentiment_score":0.5677582621574402}],"sentiment":"positive","sentiment_score":0.5677582621574402,"channel":1,"num_words":1,"start":252.18001,"end":252.58},{"sentences":[{"text":"for","start":252.44093,"end":252.60094,"sentiment":"positive","sentiment_score":0.5714293122291565}],"sentiment":"positive","sentiment_score":0.5714293122291565,"channel":0,"num_words":1,"start":252.44093,"end":252.60094},{"sentences":[{"text":"see","start":252.58,"end":252.90001,"sentiment":"positive","sentiment_score":0.5120706558227539}],"sentiment":"positive","sentiment_score":0.5120706558227539,"channel":1,"num_words":1,"start":252.58,"end":252.90001},{"sentences":[{"text":"your time.","start":252.60094,"end":253.34093,"sentiment":"positive","sentiment_score":0.49743419885635376}],"sentiment":"positive","sentiment_score":0.49743419885635376,"channel":0,"num_words":2,"start":252.60094,"end":253.34093},{"sentences":[{"text":"you.","start":252.90001,"end":253.40001,"sentiment":"neutral","sentiment_score":0.19427260756492615},{"text":"Yeah.","start":253.70001,"end":253.94,"sentiment":"neutral","sentiment_score":0.18009208142757416},{"text":"Yeah.","start":253.94,"end":254.18001,"sentiment":"neutral","sentiment_score":0.14217081665992737}],"sentiment":"neutral","sentiment_score":0.17217850188414255,"channel":1,"num_words":3,"start":252.90001,"end":254.18001},{"sentences":[{"text":"Alright.","start":254.04094,"end":254.52094,"sentiment":"neutral","sentiment_score":0.2098982334136963}],"sentiment":"neutral","sentiment_score":0.2098982334136963,"channel":0,"num_words":1,"start":254.04094,"end":254.52094},{"sentences":[{"text":"Alright.","start":254.18001,"end":254.58,"sentiment":"neutral","sentiment_score":0.2547886371612549}],"sentiment":"neutral","sentiment_score":0.2547886371612549,"channel":1,"num_words":1,"start":254.18001,"end":254.58},{"sentences":[{"text":"Cheers.","start":254.52094,"end":255.02094,"sentiment":"positive","sentiment_score":0.6301817893981934}],"sentiment":"positive","sentiment_score":0.6301817893981934,"channel":0,"num_words":1,"start":254.52094,"end":255.02094},{"sentences":[{"text":"Thank you.","start":254.58,"end":255.14,"sentiment":"positive","sentiment_score":0.7594562768936157},{"text":"Bye.","start":255.14,"end":255.64,"sentiment":"positive","sentiment_score":0.479535311460495}],"sentiment":"positive","sentiment_score":0.6661492884159088,"channel":1,"num_words":3,"start":254.58,"end":255.64},{"sentences":[{"text":"Bye.","start":255.32094,"end":255.82094,"sentiment":"neutral","sentiment_score":-0.095011867582798}],"sentiment":"neutral","sentiment_score":-0.095011867582798,"channel":0,"num_words":1,"start":255.32094,"end":255.82094}]},"summary":{"result":"success","short":"The customer called back to follow up on an email they received. The agent explains that they sent the email to the customer to clarify their questions and offer assistance. The customer is also informed about a new billing policy and is advised to check the legislation. The agent reminds the customer to update them and thanks them for calling."},"intents":{"segments":[{"text":"Thank you so much for giving us a callback. May I have your name, please? Yeah.","start_word":36,"end_word":51,"intents":[{"intent":"Provide name","confidence_score":0.21245906}]},{"text":"I'm just wondering, are you a bank? Or Oh, this is Airtel accounts department, your Internet service provider? Yeah.","start_word":52,"end_word":70,"intents":[{"intent":"Check bank account","confidence_score":0.000302685}]},{"text":"Thank You have an also option to set you. up your direct debit. Just log in to your Good. account of the customer portal and then Is there click gonna on be finance. any yeah.","start_word":165,"end_word":199,"intents":[{"intent":"Set up direct debit","confidence_score":0.73075116}]},{"text":"Is there any extra pay on the credit card?","start_word":202,"end_word":210,"intents":[{"intent":"Obtain extra payment","confidence_score":0.0011074346},{"intent":"Inquire about extra payment","confidence_score":0.0005504154}]},{"text":"Is there any extra pay on the credit card? Because no normally, I just do b pay, but I don't I don't know. Oh, yeah.","start_word":202,"end_word":226,"intents":[{"intent":"Assist with payment","confidence_score":0.0009632213}]},{"text":"Because no normally, I just do b pay, but I don't I don't know. Oh, yeah.","start_word":211,"end_word":226,"intents":[{"intent":"Request bpay payment method","confidence_score":0.000024037987}]},{"text":"But I could see here that our customer is being charged, like, a dollar or less than a dollar or something like that. Okay.","start_word":265,"end_word":288,"intents":[{"intent":"Discuss pricing","confidence_score":0.000056314464},{"intent":"Clarify customer information","confidence_score":0.0005122975}]},{"text":"It says, like, if you're going out, so you're using your bank, like, credit card or whatever debit Uh-uh. card, you tap on that one. And and it's it's a new federation legislative requirement, which is the the merchandise not require not not allowed to charge To the be charged extra.","start_word":362,"end_word":412,"intents":[{"intent":"Confirm policy","confidence_score":0.0011076218}]},{"text":"Because I do see here it's it really depends from our customer's bank. Some customers are processing their payments directly to the customer portal, and it's just Okay. being deducted as it is. Like, $80, $80. But some customers set up a direct debit, and then I do see some, like, less than a dollar or a dollar, and it's really depends from their bank. But Yeah.","start_word":421,"end_word":487,"intents":[{"intent":"Clarify payment method","confidence_score":0.01869984}]},{"text":"But I I just just like, I can't remand it, seriously.","start_word":511,"end_word":521,"intents":[{"intent":"Address customer concerns","confidence_score":0.0012539896}]},{"text":"I think there is a new policy just population says it's not allowed to put in sort of bank charging or whatever.","start_word":523,"end_word":544,"intents":[{"intent":"Check policy","confidence_score":0.74966353}]},{"text":"Because I know some of them, they're they're using debit card. So if you're using debit card, normally, you get a very low interest rate.","start_word":607,"end_word":631,"intents":[{"intent":"Check card usage","confidence_score":0.007267048}]},{"text":"I just say maybe you guys can have a look the the legislation and just do a bit of adjustment under the charge of the bank account or credit card or whatever. So yeah.","start_word":693,"end_word":726,"intents":[{"intent":"Adjust charges","confidence_score":0.20125698}]},{"text":"And, yeah, I'll go ahead and ask our back end to check this matter. Okay? Yeah.","start_word":750,"end_word":765,"intents":[{"intent":"Ask back end","confidence_score":0.05904881}]}]},"sentiments":{"segments":[{"text":"Afternoon. This is Rachel. How may I hey? Hi. Hello. Hello? I I just took a call from this number this morning to just give you a callback to start out what's going on. Oh, sure.","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":0.08714962005615234},{"text":"Thank you so much for giving us a callback.","start_word":36,"end_word":44,"sentiment":"positive","sentiment_score":0.5846171379089355},{"text":"May I have your name, please? Yeah. I'm just wondering, are you a bank? Or Oh, this is Airtel accounts department, your Internet service provider? Yeah. Oh, yeah. Oh, okay. Copy. I understand why I called in because I already got a email from you guys. I totally understand what it's saying. So I'll do that. I'll I'll pay my invoice anyway.","start_word":45,"end_word":106,"sentiment":"neutral","sentiment_score":0.0922899767756462},{"text":"That's all good.","start_word":107,"end_word":109,"sentiment":"positive","sentiment_score":0.4745205640792846},{"text":"Yeah. No worries. All good. Right? We tried to call you just to explain real quick. However, we just sent you that email. So Yep. if Yep.","start_word":110,"end_word":136,"sentiment":"neutral","sentiment_score":0.19899456202983856},{"text":"your questions has been answered, that's great to hear.","start_word":137,"end_word":145,"sentiment":"positive","sentiment_score":0.6072959899902344},{"text":"And if you need any assistance, just let us know. Okay? Yeah. No worries. Alright.","start_word":146,"end_word":160,"sentiment":"neutral","sentiment_score":0.21444901823997495},{"text":"Thank you so much.","start_word":161,"end_word":164,"sentiment":"positive","sentiment_score":0.5821892023086548},{"text":"Thank You have an also option to set you. up your direct debit. Just log in to your Good. account of the customer portal and then Is there click gonna on be finance. any yeah. I gotcha. Is there any extra pay on the credit card? Because no normally, I just do b pay, but I don't I don't know. Oh, yeah. That would be fine. So if you would like to pay via BPAY, Yeah. that would be fine as well as long it's it's timely received. Because mostly for direct debit, it depends Okay. from the bank. But I could see here that our customer is being charged, like, a dollar or less than a dollar or something like that. Okay. Yeah. Copy. Because Yeah. I I'm using a Visa credit card sometimes. I know it could be some a little bit, in share rate or whatever. But I think there's a little new policy coming out in Australia from this month, see which means there's no any transaction cost C. since this month. But I don't I don't know whether you guys know that one too. It's just Oh. just just a new policy. It says, like, if you're going out, so you're using your bank, like, credit card or whatever debit Uh-uh. card, you tap on that one. And and it's it's a new federation legislative requirement, which is the the merchandise not require not not allowed to charge To the be charged extra. client. Oh, okay. Yeah. Yeah. I got it. Because I do see here it's it really depends from our customer's bank. Some customers are processing their payments directly to the customer portal, and it's just Okay. being deducted as it is. Like, $80, $80. But some customers set up a direct debit, and then I do see some, like, less than a dollar or a dollar, and it's really depends from their bank. But Yeah. DPA Yeah. will do. That would be I fine know. I as know long the as pay we is receive fine. Yeah. yeah.","start_word":165,"end_word":510,"sentiment":"neutral","sentiment_score":0.02612076797441854},{"text":"But I I just just like, I can't remand it, seriously.","start_word":511,"end_word":521,"sentiment":"negative","sentiment_score":-0.5267559885978699},{"text":"I think there is a new policy just population says it's not allowed to put in sort of bank charging or whatever. But I don't know whether it's just for sort of, like, small business, like, restaurant, or it's also No. for every merchandise like you guys, so which is you know? But I I don't think it's a question for you or someone else. I just, you know, let you know if you can hands up to your manager or whatever, check that one. Because I know some of them, they're they're using debit card. So if you're using debit card, normally, you get a very low interest rate. But, like, I'm using credit card, which is a bit of problematic. Sometimes it get higher surcharge. And, also, some of them use Amex, which is a, you know, terrible, and that's why you guys are charging a lot for the Amex. It really depends on who's the provider of the credit card. So but, anyway, I understand all you're saying. I just say maybe you guys can have a look the the legislation and just do a bit of adjustment under the charge of the bank account or credit card or whatever. So yeah. But thanks Oh, a lot sure.","start_word":522,"end_word":732,"sentiment":"neutral","sentiment_score":-0.11810923367738724},{"text":"for calling Sure.","start_word":733,"end_word":735,"sentiment":"positive","sentiment_score":0.3375850021839142},{"text":"today. Yeah. I I I got You're your message.","start_word":736,"end_word":744,"sentiment":"neutral","sentiment_score":0.1269326210021973},{"text":"Thank you. you're most welcome.","start_word":745,"end_word":749,"sentiment":"positive","sentiment_score":0.4136386513710022},{"text":"And, yeah, I'll go ahead and ask our back end to check this matter. Okay? Yeah. In that No worries. way, you Cool. can go Cool. ahead and just be updated. Alright. Yeah. Yeah.","start_word":750,"end_word":783,"sentiment":"neutral","sentiment_score":0.1759067177772522},{"text":"Thank you Let's so much just for see your time.","start_word":784,"end_word":793,"sentiment":"positive","sentiment_score":0.5293493270874023},{"text":"you. Yeah. Yeah. Alright. Alright.","start_word":794,"end_word":798,"sentiment":"neutral","sentiment_score":0.22119285464286803},{"text":"Cheers. Thank you. Bye.","start_word":799,"end_word":802,"sentiment":"positive","sentiment_score":0.6199533939361572},{"text":"Bye.","start_word":803,"end_word":803,"sentiment":"neutral","sentiment_score":0.2912376821041107}],"average":{"sentiment":"neutral","sentiment_score":0.04019478294584486}}}}