{"metadata":{"transaction_key":"deprecated","request_id":"019f01bf-1b11-72c0-9773-6f5715949301","sha256":"f7413208c4915e4fa1545f9983327f58f95cb5baa7aa723788541114afbc284c","created":"2026-06-26T02:25:30.340Z","duration":12.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":38},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"forwarded","start":0.32,"end":0.48,"confidence":0.90722656,"punctuated_word":"Forwarded","sentiment":"negative","sentiment_score":-0.752173900604248},{"word":"to","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6799453496932983},{"word":"voice","start":0.71999997,"end":0.96,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6757131218910217},{"word":"mail","start":0.96,"end":1.4399999,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.656548023223877},{"word":"the","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8240832686424255},{"word":"person","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7898584008216858},{"word":"you're","start":1.92,"end":2.24,"confidence":0.8913574,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7898318767547607},{"word":"trying","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8155298233032227},{"word":"to","start":2.48,"end":2.56,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7991290092468262},{"word":"reach","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.819847047328949},{"word":"is","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8599658608436584},{"word":"not","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8733912110328674},{"word":"available","start":3.1999998,"end":3.6999998,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8001555800437927},{"word":"at","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.48246195912361145},{"word":"the","start":4.0,"end":4.08,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4293214678764343},{"word":"tone","start":4.08,"end":4.58,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3712998628616333},{"word":"please","start":4.72,"end":4.96,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.41759249567985535},{"word":"record","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4167566895484924},{"word":"your","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.37737566232681274},{"word":"message","start":5.44,"end":5.92,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.32029223442077637},{"word":"when","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.2032141536474228},{"word":"you","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24263693392276764},{"word":"have","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.18219223618507385},{"word":"finished","start":6.48,"end":6.8799996,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.22330576181411743},{"word":"recording","start":6.8799996,"end":7.3799996,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2529516816139221},{"word":"you","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3153899013996124},{"word":"may","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.36364537477493286},{"word":"hang","start":7.9199996,"end":8.0,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.3810368478298187},{"word":"up","start":8.0,"end":8.5,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.20280206203460693}],"paragraphs":{"transcript":"\nForwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.4399999,"sentiment":"negative","sentiment_score":-0.6910950988531113},{"text":"The person you're trying to reach is not available.","start":1.4399999,"end":3.6999998,"sentiment":"negative","sentiment_score":-0.8190880086686876},{"text":"At the tone, please record your message.","start":3.84,"end":5.92,"sentiment":"negative","sentiment_score":-0.4021571959768023},{"text":"When you have finished recording, you may hang up.","start":5.92,"end":8.5,"sentiment":"neutral","sentiment_score":-0.2630194392469194}],"sentiment":"negative","sentiment_score":-0.5282223378789836,"num_words":29,"start":0.32,"end":8.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.4399999,"sentiment":"negative","sentiment_score":-0.6910950988531113},{"text":"The person you're trying to reach is not available.","start":1.4399999,"end":3.6999998,"sentiment":"negative","sentiment_score":-0.8190880086686876},{"text":"At the tone, please record your message.","start":3.84,"end":5.92,"sentiment":"negative","sentiment_score":-0.4021571959768023},{"text":"When you have finished recording, you may hang up.","start":5.92,"end":8.5,"sentiment":"neutral","sentiment_score":-0.2630194392469194}],"sentiment":"negative","sentiment_score":-0.5282223378789836,"channel":1,"num_words":29,"start":0.32,"end":8.5}]},"summary":{"result":"success","short":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":20,"end_word":28,"intents":[{"intent":"Leave message","confidence_score":0.8429578}]}]},"sentiments":{"segments":[{"text":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":19,"sentiment":"negative","sentiment_score":-0.6456076502799988},{"text":"When you have finished recording, you may hang up.","start_word":20,"end_word":28,"sentiment":"neutral","sentiment_score":-0.2737944424152374}],"average":{"sentiment":"negative","sentiment_score":-0.5379775197882402}}}}