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I'm sorry?\n\nOkay.","paragraphs":[{"sentences":[{"text":"Hello, Sophie?","start":2.8,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.11360098049044609},{"text":"Is that you?","start":3.6799998,"end":4.58,"sentiment":"neutral","sentiment_score":0.08901528765757878},{"text":"Hello?","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":-0.012559525668621063},{"text":"I'm I I don't know.","start":8.72,"end":10.0,"sentiment":"neutral","sentiment_score":-0.10692598819732665},{"text":"The call was was disconnected.","start":10.0,"end":11.46,"sentiment":"neutral","sentiment_score":-0.23864547908306122}],"sentiment":"neutral","sentiment_score":-0.07788556488230824,"num_words":16,"start":2.8,"end":11.46},{"sentences":[{"text":"But no worries.","start":12.08,"end":12.799999,"sentiment":"neutral","sentiment_score":0.04965026676654816},{"text":"You already have me on the line, and I won't disconnect.","start":12.799999,"end":16.445,"sentiment":"neutral","sentiment_score":0.3119093785909089},{"text":"Okay?","start":16.505001,"end":17.005001,"sentiment":"neutral","sentiment_score":0.1140298992395401},{"text":"So earlier, were you able to log in using or after resetting your router?","start":19.545,"end":25.005001,"sentiment":"neutral","sentiment_score":0.017085849374000515},{"text":"I'm sorry?","start":32.54,"end":33.2,"sentiment":"neutral","sentiment_score":-0.25542016327381134}],"sentiment":"neutral","sentiment_score":0.11039823963637313,"num_words":31,"start":12.08,"end":33.2},{"sentences":[{"text":"Okay.","start":44.914875,"end":45.414875,"sentiment":"neutral","sentiment_score":-0.061341941356658936}],"sentiment":"neutral","sentiment_score":-0.061341941356658936,"num_words":1,"start":44.914875,"end":45.414875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: We do still get them.\n\nChannel 1: Hello, Sophie? Is that you?\n\nChannel 0: Hello? Yeah. What happened?\n\nChannel 1: Hello? I'm I I don't know. The call was was disconnected. But no worries. You already have me on the line, and I won't disconnect.\n\nOkay? So earlier, were you able to log in using or after resetting your router?\n\nChannel 0: Yeah. It's saying network status not connected.\n\nChannel 1: I'm sorry?\n\nChannel 0: If it doesn't, I think it can come back in. So I've it has taken me to a different page, which\n\nChannel 1: Okay.\n\nChannel 0: I can see Internet. I can see CP.","paragraphs":[{"sentences":[{"text":"We do still get them.","start":0.56,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.3264264464378357}],"sentiment":"neutral","sentiment_score":0.3264264464378357,"channel":0,"num_words":5,"start":0.56,"end":2.1799998},{"sentences":[{"text":"Hello, Sophie?","start":2.8,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.11360098049044609},{"text":"Is that you?","start":3.6799998,"end":4.58,"sentiment":"neutral","sentiment_score":0.08901528765757878}],"sentiment":"neutral","sentiment_score":0.09884956479072571,"channel":1,"num_words":5,"start":2.8,"end":4.58},{"sentences":[{"text":"Hello?","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.01733398623764515},{"text":"Yeah.","start":5.92,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.01050614658743143},{"text":"What happened?","start":6.3199997,"end":7.06,"sentiment":"neutral","sentiment_score":-0.021688868291676044}],"sentiment":"neutral","sentiment_score":-0.0038844009395688772,"channel":0,"num_words":4,"start":5.04,"end":7.06},{"sentences":[{"text":"Hello?","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":-0.012559525668621063},{"text":"I'm I I don't know.","start":8.72,"end":10.0,"sentiment":"neutral","sentiment_score":-0.10692598819732665},{"text":"The call was was disconnected.","start":10.0,"end":11.46,"sentiment":"neutral","sentiment_score":-0.23864547908306122},{"text":"But no worries.","start":12.08,"end":12.799999,"sentiment":"neutral","sentiment_score":0.04965026676654816},{"text":"You already have me on the line, and I won't disconnect.","start":12.799999,"end":16.445,"sentiment":"neutral","sentiment_score":0.3119093785909089}],"sentiment":"neutral","sentiment_score":0.07358148410916328,"channel":1,"num_words":25,"start":6.64,"end":16.445},{"sentences":[{"text":"Okay?","start":16.505001,"end":17.005001,"sentiment":"neutral","sentiment_score":0.1140298992395401},{"text":"So earlier, were you able to log in using or after resetting your router?","start":19.545,"end":25.005001,"sentiment":"neutral","sentiment_score":0.017085849374000515}],"sentiment":"neutral","sentiment_score":0.023548786031703153,"channel":1,"num_words":15,"start":16.505001,"end":25.005001},{"sentences":[{"text":"Yeah.","start":26.289999,"end":26.69,"sentiment":"neutral","sentiment_score":-0.09561444073915482},{"text":"It's saying network status not connected.","start":26.69,"end":30.47,"sentiment":"neutral","sentiment_score":-0.28446479390064877}],"sentiment":"neutral","sentiment_score":-0.25748617202043533,"channel":0,"num_words":7,"start":26.289999,"end":30.47},{"sentences":[{"text":"I'm sorry?","start":32.54,"end":33.2,"sentiment":"neutral","sentiment_score":-0.25542016327381134}],"sentiment":"neutral","sentiment_score":-0.25542016327381134,"channel":1,"num_words":2,"start":32.54,"end":33.2},{"sentences":[{"text":"If it doesn't, I think it can come back in.","start":37.489998,"end":39.75,"sentiment":"neutral","sentiment_score":-0.3243151009082794},{"text":"So I've it has taken me to a different page, which","start":40.644875,"end":45.064873,"sentiment":"neutral","sentiment_score":-0.2760806815190749}],"sentiment":"neutral","sentiment_score":-0.29904945265679134,"channel":0,"num_words":21,"start":37.489998,"end":45.064873},{"sentences":[{"text":"Okay.","start":44.914875,"end":45.414875,"sentiment":"neutral","sentiment_score":-0.061341941356658936}],"sentiment":"neutral","sentiment_score":-0.061341941356658936,"channel":1,"num_words":1,"start":44.914875,"end":45.414875},{"sentences":[{"text":"I can see Internet.","start":45.924873,"end":47.464874,"sentiment":"neutral","sentiment_score":0.004527139477431774},{"text":"I can see CP.","start":47.604874,"end":49.304874,"sentiment":"neutral","sentiment_score":0.006838790839537978}],"sentiment":"neutral","sentiment_score":0.005682965158484876,"channel":0,"num_words":8,"start":45.924873,"end":49.304874}]},"summary":{"result":"success","short":"The customer is experiencing issues with their router and the agent is attempting to troubleshoot and assist. The agent asks if the customer was able to log in and reset their router, but the call was disconnected. The agent also asks if the customer had tried to log in after resetting their router and the customer confirms that they can see the Internet and CP."},"intents":{"segments":[{"text":"It's saying network status not connected. I'm sorry? If it doesn't, I think it can come back in. So I've it has taken me to a different page, which Okay. I can see Internet. I can see CP.","start_word":55,"end_word":92,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.13708052}]}]},"sentiments":{"segments":[{"text":"We do still get them. Hello, Sophie? Is that you? Hello? Yeah. What happened? Hello? I'm I I don't know. The call was was disconnected. But no worries. You already have me on the line, and I won't disconnect. Okay? So earlier, were you able to log in using or after resetting your router? Yeah. It's saying network status not connected. I'm sorry? If it doesn't, I think it can come back in. So I've it has taken me to a different page, which Okay. I can see Internet. I can see CP.","start_word":0,"end_word":92,"sentiment":"neutral","sentiment_score":-0.05276081711053848}],"average":{"sentiment":"neutral","sentiment_score":-0.05276081527488819}}}}