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Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.03059450536966324},{"text":"This is Louie at Heckler.","start":1.1999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.07892710641026497}],"sentiment":"neutral","sentiment_score":0.07087167290349801,"channel":1,"num_words":6,"start":0.88,"end":2.34},{"sentences":[{"text":"Yes.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.2013617753982544},{"text":"Good morning.","start":3.9199998,"end":4.88,"sentiment":"positive","sentiment_score":0.3984673470258713},{"text":"I'm looking for Luke.","start":4.88,"end":6.18,"sentiment":"neutral","sentiment_score":0.10307306423783302}],"sentiment":"neutral","sentiment_score":0.20151267520018987,"channel":0,"num_words":7,"start":3.36,"end":6.18},{"sentences":[{"text":"Who?","start":8.16,"end":8.559999,"sentiment":"neutral","sentiment_score":0.029487574473023415},{"text":"Sorry.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.012150632217526436}],"sentiment":"neutral","sentiment_score":0.00866847112774849,"channel":1,"num_words":2,"start":8.16,"end":9.059999},{"sentences":[{"text":"Luke Glasson?","start":10.0,"end":10.98,"sentiment":"neutral","sentiment_score":-0.010103250853717327}],"sentiment":"neutral","sentiment_score":-0.010103250853717327,"channel":0,"num_words":2,"start":10.0,"end":10.98},{"sentences":[{"text":"Yeah.","start":12.88,"end":13.12,"sentiment":"neutral","sentiment_score":0.044418346136808395},{"text":"I can take a message for you.","start":13.12,"end":14.9,"sentiment":"neutral","sentiment_score":0.0734362064727715}],"sentiment":"neutral","sentiment_score":0.06980897393077612,"channel":1,"num_words":8,"start":12.88,"end":14.9},{"sentences":[{"text":"Oh, is he available to speak with?","start":15.684999,"end":18.345,"sentiment":"neutral","sentiment_score":0.00517623671995742}],"sentiment":"neutral","sentiment_score":0.00517623671995742,"channel":0,"num_words":7,"start":15.684999,"end":18.345},{"sentences":[{"text":"Not right now.","start":19.625,"end":20.265,"sentiment":"neutral","sentiment_score":-0.14076390862464905},{"text":"I don't think, but I can I can I can let him know that you called and","start":20.265,"end":25.465,"sentiment":"neutral","sentiment_score":-0.024593326098778668}],"sentiment":"neutral","sentiment_score":-0.04201891347765922,"channel":1,"num_words":20,"start":19.625,"end":25.465},{"sentences":[{"text":"I","start":25.445,"end":25.945,"sentiment":"neutral","sentiment_score":0.013314582407474518}],"sentiment":"neutral","sentiment_score":0.013314582407474518,"channel":0,"num_words":1,"start":25.445,"end":25.945},{"sentences":[{"text":"ask him to ring","start":25.465,"end":26.185001,"sentiment":"neutral","sentiment_score":-0.014563974458724262}],"sentiment":"neutral","sentiment_score":-0.014563974458724262,"channel":1,"num_words":4,"start":25.465,"end":26.185001},{"sentences":[{"text":"see.","start":26.005,"end":26.34,"sentiment":"neutral","sentiment_score":-0.038679737597703934}],"sentiment":"neutral","sentiment_score":-0.038679737597703934,"channel":0,"num_words":1,"start":26.005,"end":26.34},{"sentences":[{"text":"back?","start":26.185001,"end":26.685001,"sentiment":"neutral","sentiment_score":-0.005477117374539375}],"sentiment":"neutral","sentiment_score":-0.005477117374539375,"channel":1,"num_words":1,"start":26.185001,"end":26.685001},{"sentences":[{"text":"No worries.","start":28.1,"end":28.74,"sentiment":"neutral","sentiment_score":0.09611982852220534},{"text":"Maybe I'll just drop an email to him.","start":28.74,"end":31.08,"sentiment":"neutral","sentiment_score":0.08531573647633195}],"sentiment":"neutral","sentiment_score":0.08747655488550662,"channel":0,"num_words":10,"start":28.1,"end":31.08},{"sentences":[{"text":"Okay.","start":31.116938,"end":31.596937,"sentiment":"neutral","sentiment_score":0.30209481716156006}],"sentiment":"neutral","sentiment_score":0.30209481716156006,"channel":1,"num_words":1,"start":31.116938,"end":31.596937},{"sentences":[{"text":"Thank you.","start":31.14,"end":31.880001,"sentiment":"positive","sentiment_score":0.6574519872665405}],"sentiment":"positive","sentiment_score":0.6574519872665405,"channel":0,"num_words":2,"start":31.14,"end":31.880001},{"sentences":[{"text":"Sounds good.","start":31.596937,"end":32.496937,"sentiment":"positive","sentiment_score":0.600352019071579},{"text":"Alrighty.","start":32.716938,"end":33.196938,"sentiment":"positive","sentiment_score":0.33842989802360535},{"text":"Bye.","start":33.196938,"end":33.696938,"sentiment":"neutral","sentiment_score":0.1692512482404709}],"sentiment":"positive","sentiment_score":0.42709629610180855,"channel":1,"num_words":4,"start":31.596937,"end":33.696938}]},"summary":{"result":"success","short":"A customer named Louie from Heckler is looking for Luke Glasson, but he is not available to speak at the moment. Louie agrees to take a message and asks if Luke is available to call, but ultimately decides to send an email instead. The call ends with a thank you and goodbye."},"intents":{"segments":[{"text":"I don't think, but I can I can I can let him know that you called and I ask him to ring see. back?","start_word":35,"end_word":58,"intents":[{"intent":"Request luke to call","confidence_score":0.0057040066}]}]},"sentiments":{"segments":[{"text":"Hello? This is Louie at Heckler. Yes.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.09394800662994383},{"text":"Good morning.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.38649940490722656},{"text":"I'm looking for Luke. Who? Sorry. Luke Glasson? Yeah. I can take a message for you. Oh, is he available to speak with? Not right now. I don't think, but I can I can I can let him know that you called and I ask him to ring see. back? No worries. Maybe I'll just drop an email to him. Okay.","start_word":9,"end_word":69,"sentiment":"neutral","sentiment_score":0.023527484387159348},{"text":"Thank you. Sounds good. Alrighty.","start_word":70,"end_word":74,"sentiment":"positive","sentiment_score":0.5022473335266113},{"text":"Bye.","start_word":75,"end_word":75,"sentiment":"neutral","sentiment_score":0.2257123440504074}],"average":{"sentiment":"neutral","sentiment_score":0.0878590956978176}}}}