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If you know the extension of the person you are contacting, please dial it at any time. For equipment hire, dial 1. For repairs and maintenance, dial 2. For complex rehab, dial 3. For sales inquiries and customer support, dial 4. To speak to reception, dial 0. If you need to hear these you are now being transferred to reception. Welcome to ADA Care. Emma speaking. Mhmm. What's your name? Sorry. Mary. From Vigilance, was it? Okay. Just give me one second. Sorry. Are you in New South Wales? Okay. Okay. I'll just I'm just gonna quickly call him and just make sure he's free. If he is, I'll transfer you straight to him. No worries. Hi, sir. Are you there? Sorry. Patrick is not actually answering at the moment, and I'm not actually certain if he's in today. Do you want me to transfer you? Do who do you need? Do you need IT? Or okay. Sorry. Okay. No worries. You you wanna ring back? So I'll just yeah. Okay. No worries at all. Okay. 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to AidaCare. If you know the extension of the person you are contacting, please dial it at any time. For equipment hire, dial 1. For repairs and maintenance, dial 2. For complex rehab, dial 3.\n\nFor sales inquiries and customer support, dial 4. To speak to reception, dial 0. If you need to hear these you are now being transferred to reception. Welcome to ADA Care. Emma speaking.\n\nMhmm. What's your name? Sorry. Mary. From Vigilance, was it?\n\nOkay. Just give me one second. Sorry. Are you in New South Wales? Okay.\n\nOkay. I'll just I'm just gonna quickly call him and just make sure he's free. If he is, I'll transfer you straight to him. No worries. Hi, sir.\n\nAre you there? Sorry. Patrick is not actually answering at the moment, and I'm not actually certain if he's in today. Do you want me to transfer you? Do who do you need?\n\nDo you need IT? Or okay. Sorry. Okay. No worries.\n\nYou you wanna ring back? So I'll just yeah. Okay. No worries at all. Okay.\n\nDo you want me to write down your number and maybe give it to him and to call you when you're free when he's free? Yeah. Okay. Yep. Zero four six nine three six five 151.\n\nOkay. So maybe in an hour or two. If he doesn't call you back, just ring back again. Okay. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Welcome to AidaCare.","start":0.64,"end":1.86,"sentiment":"neutral","sentiment_score":0.2574700911839803},{"text":"If you know the extension of the person you are contacting, please dial it at any time.","start":2.08,"end":6.98,"sentiment":"neutral","sentiment_score":0.12121433414080564},{"text":"For equipment hire, dial 1.","start":7.44,"end":9.7,"sentiment":"neutral","sentiment_score":0.04847977086901665},{"text":"For repairs and maintenance, dial 2.","start":10.0,"end":12.42,"sentiment":"neutral","sentiment_score":0.05486402163902918},{"text":"For complex rehab, dial 3.","start":12.835,"end":15.335,"sentiment":"neutral","sentiment_score":0.06250761449337006}],"sentiment":"neutral","sentiment_score":0.10325486140532626,"num_words":36,"start":0.64,"end":15.335},{"sentences":[{"text":"For sales inquiries and customer support, dial 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back?","start":124.74,"end":125.78,"sentiment":"neutral","sentiment_score":-0.022061432525515557},{"text":"So I'll just yeah.","start":125.78,"end":129.88,"sentiment":"neutral","sentiment_score":-0.007527854526415467},{"text":"Okay.","start":130.155,"end":130.39499,"sentiment":"neutral","sentiment_score":0.042996957898139954},{"text":"No worries at all.","start":130.39499,"end":131.19499,"sentiment":"neutral","sentiment_score":0.03416068386286497},{"text":"Okay.","start":131.19499,"end":131.69499,"sentiment":"neutral","sentiment_score":0.07733245939016342}],"sentiment":"neutral","sentiment_score":0.007770238133768241,"num_words":15,"start":124.74,"end":131.69499},{"sentences":[{"text":"Do you want me to write down your number and maybe give it to him and to call you when you're free when he's free?","start":131.75499,"end":135.855,"sentiment":"neutral","sentiment_score":0.07103059053421021},{"text":"Yeah.","start":137.435,"end":137.935,"sentiment":"neutral","sentiment_score":0.048322875052690506},{"text":"Okay.","start":138.23499,"end":138.73499,"sentiment":"neutral","sentiment_score":0.0483928807079792},{"text":"Yep.","start":140.31499,"end":140.81499,"sentiment":"neutral","sentiment_score":0.047752588987350464},{"text":"Zero four six nine three six five 151.","start":146.56001,"end":154.0,"sentiment":"neutral","sentiment_score":0.019894110970199108}],"sentiment":"neutral","sentiment_score":0.05776072210735745,"num_words":36,"start":131.75499,"end":154.0},{"sentences":[{"text":"Okay.","start":154.0,"end":154.40001,"sentiment":"neutral","sentiment_score":0.051475707441568375},{"text":"So maybe in an hour or two.","start":154.40001,"end":156.36493,"sentiment":"neutral","sentiment_score":0.041190781231437414},{"text":"If he doesn't call you back, just ring back again.","start":156.36493,"end":158.46494,"sentiment":"neutral","sentiment_score":-0.020998188480734824},{"text":"Okay.","start":159.72493,"end":160.20493,"sentiment":"neutral","sentiment_score":0.23754772543907168},{"text":"Thank you.","start":160.20493,"end":160.84492,"sentiment":"positive","sentiment_score":0.3535846769809723}],"sentiment":"neutral","sentiment_score":0.05116887479310944,"num_words":21,"start":154.0,"end":160.84492},{"sentences":[{"text":"Bye bye.","start":160.84492,"end":161.58493,"sentiment":"neutral","sentiment_score":0.22630997002124786}],"sentiment":"neutral","sentiment_score":0.22630997002124786,"num_words":2,"start":160.84492,"end":161.58493}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to AidaCare. If you know the extension of the person you are contacting, please dial it at any time. For equipment hire, dial 1. For repairs and maintenance, dial 2. For complex rehab, dial 3.\n\nFor sales inquiries and customer support, dial 4. To speak to reception, dial 0. If you need to hear these you are now being transferred to reception. Welcome to ADA Care. Emma speaking.\n\nChannel 0: Yes, dear. Good afternoon. I'm looking for Patrick Ramos from IT.\n\nChannel 1: Mhmm. What's your name? Sorry.\n\nChannel 0: Mary from\n\nChannel 1: Mary.\n\nChannel 0: Vigilance AI.\n\nChannel 1: From Vigilance, was it?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Just give me one second. Sorry.\n\nChannel 0: Mhmm.\n\nChannel 1: Are you in New South Wales?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Okay. I'll just I'm just gonna quickly call him and just make sure he's free. If he is, I'll transfer you straight to him. No\n\nChannel 0: Sure. Thank you.\n\nChannel 1: worries. Hi, sir. Are you there?\n\nChannel 0: Yes.\n\nChannel 1: Sorry. Patrick is not actually answering at the moment, and I'm not actually\n\nChannel 0: Mhmm.\n\nChannel 1: certain if he's in today. Do you want me to transfer you? Do who do you need? Do you need IT? Or\n\nChannel 0: Yeah. All I need is just Patrick. Maybe I'll just try to ring back again if he's not available.\n\nChannel 1: okay.\n\nChannel 0: Thank you.\n\nChannel 1: Sorry. Okay. No worries. You you wanna ring back? So I'll just\n\nChannel 0: Yes. I'll try to ring back again.\n\nChannel 1: yeah. Okay. No worries at all. Okay. Do you want me to write down your number and maybe give it to him and to call you when you're free when he's free?\n\nChannel 0: Sure.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Okay. One moment.\n\nChannel 1: Yep.\n\nChannel 0: It's 0469365151.\n\nChannel 1: Zero four six nine three six five 151. Okay. So maybe in an hour or two. If he doesn't call you back, just ring back again.\n\nChannel 0: Sure. Thank you.\n\nChannel 1: Okay. Thank you. Bye bye.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Welcome to AidaCare.","start":0.64,"end":1.86,"sentiment":"neutral","sentiment_score":0.2574700911839803},{"text":"If you know the extension of the person you are contacting, please dial it at any time.","start":2.08,"end":6.98,"sentiment":"neutral","sentiment_score":0.12121433414080564},{"text":"For equipment hire, dial 1.","start":7.44,"end":9.7,"sentiment":"neutral","sentiment_score":0.04847977086901665},{"text":"For repairs and maintenance, dial 2.","start":10.0,"end":12.42,"sentiment":"neutral","sentiment_score":0.05486402163902918},{"text":"For complex rehab, dial 3.","start":12.835,"end":15.335,"sentiment":"neutral","sentiment_score":0.06250761449337006}],"sentiment":"neutral","sentiment_score":0.10325486140532626,"channel":1,"num_words":36,"start":0.64,"end":15.335},{"sentences":[{"text":"For sales inquiries and customer support, dial 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The representative tries to transfer the caller to Ramos but is unsuccessful and decides to call back in an hour or two. The caller provides the representative with a phone number and asks to be called when Ramos is available."},"intents":{"segments":[{"text":"I'll just I'm just gonna quickly call him and just make sure he's free. If he is, I'll transfer you straight to him. No Sure.","start_word":112,"end_word":136,"intents":[{"intent":"Transfer call","confidence_score":0.28424555}]}]},"sentiments":{"segments":[{"text":"Welcome to AidaCare. If you know the extension of the person you are contacting, please dial it at any time. For equipment hire, dial 1. For repairs and maintenance, dial 2. For complex rehab, dial 3. For sales inquiries and customer support, dial 4. To speak to reception, dial 0. If you need to hear these you are now being transferred to reception. Welcome to ADA Care. Emma speaking. Yes, dear. Good afternoon. I'm looking for Patrick Ramos from IT. Mhmm. What's your name? Sorry. Mary from Mary. Vigilance AI. From Vigilance, was it? Yes. Okay. Just give me one second. Sorry. Mhmm. Are you in New South Wales? Yes. Okay. Okay. I'll just I'm just gonna quickly call him and just make sure he's free. If he is, I'll transfer you straight to him. No Sure. Thank you. worries. Hi, sir. Are you there? Yes. Sorry. Patrick is not actually answering at the moment, and I'm not actually Mhmm. certain if he's in today. Do you want me to transfer you? Do who do you need? Do you need IT? Or Yeah. All I need is just Patrick. Maybe I'll just try to ring back again if he's not available. okay. Thank you. Sorry. Okay. No worries. You you wanna ring back? So I'll just Yes. I'll try to ring back again. yeah. Okay. No worries at all. Okay. Do you want me to write down your number and maybe give it to him and to call you when you're free when he's free? Sure. Yeah. Okay. Okay. One moment. Yep. It's 0469365151. Zero four six nine three six five 151. Okay. So maybe in an hour or two. If he doesn't call you back, just ring back again. Sure. Thank you. Okay.","start_word":0,"end_word":293,"sentiment":"neutral","sentiment_score":0.002170773223042488},{"text":"Thank you.","start_word":294,"end_word":295,"sentiment":"positive","sentiment_score":0.35611218214035034},{"text":"Bye bye. Mhmm.","start_word":296,"end_word":298,"sentiment":"neutral","sentiment_score":0.15279947221279144}],"average":{"sentiment":"neutral","sentiment_score":0.007495623853238143}}}}