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Good afternoon. This is Maureen from Airtel tech support. How can I assist\n\nChannel 1: Yeah.\n\nChannel 0: you today?\n\nChannel 1: Hi. Our Internet's cut off again. How come?\n\nChannel 0: Okay. May I know your full name, please, for me to check your account?\n\nChannel 1: Ain't no what? What are your names?\n\nChannel 0: Can I have your full name, please, for us to check the account?\n\nChannel 1: Adam Adam Mishabi.\n\nChannel 0: Okay. Does it just randomly went off again?\n\nChannel 1: Oh, don't worry. It's there's no power. Something to do with you guys. Oh my\n\nChannel 0: It's\n\nChannel 1: god.\n\nChannel 0: all good now?\n\nChannel 1: No. It's there's no power. It's not the thing. It's something that's in.\n\nChannel 0: Okay. You don't do not have the electricity right now?\n\nChannel 1: Can you hold that? Yeah. Yeah.\n\nChannel 0: Okay. I see. Once the power is back, just give us a callback then if you still do not have the Internet connection.\n\nChannel 1: No worries. Thank you very much.\n\nChannel 0: K. You're welcome. Bye. 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now?","start":41.05,"end":42.03,"sentiment":"neutral","sentiment_score":-0.007562968259056409}],"sentiment":"neutral","sentiment_score":-0.007562968259056409,"channel":0,"num_words":3,"start":41.05,"end":42.03},{"sentences":[{"text":"No.","start":43.274998,"end":43.595,"sentiment":"neutral","sentiment_score":-0.2304435968399048},{"text":"It's there's no power.","start":43.595,"end":45.195,"sentiment":"neutral","sentiment_score":-0.27901603281497955},{"text":"It's not the thing.","start":45.195,"end":46.415,"sentiment":"neutral","sentiment_score":-0.30844880640506744},{"text":"It's something that's in.","start":47.355,"end":48.735,"sentiment":"neutral","sentiment_score":-0.24211815372109413}],"sentiment":"neutral","sentiment_score":-0.27298273604649764,"channel":1,"num_words":13,"start":43.274998,"end":48.735},{"sentences":[{"text":"Okay.","start":48.295,"end":48.614998,"sentiment":"neutral","sentiment_score":-0.1073274314403534},{"text":"You don't do not have the electricity right 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the Internet connection.","start":56.59,"end":61.89,"sentiment":"neutral","sentiment_score":-0.0814889071509242}],"sentiment":"neutral","sentiment_score":-0.07345314793612646,"channel":0,"num_words":23,"start":55.254997,"end":61.89},{"sentences":[{"text":"No worries.","start":61.539997,"end":62.359997,"sentiment":"neutral","sentiment_score":0.09509913995862007},{"text":"Thank you very much.","start":62.42,"end":63.559998,"sentiment":"neutral","sentiment_score":0.3261822760105133}],"sentiment":"neutral","sentiment_score":0.24915456399321556,"channel":1,"num_words":6,"start":61.539997,"end":63.559998},{"sentences":[{"text":"K.","start":63.23,"end":63.73,"sentiment":"neutral","sentiment_score":0.16649538278579712},{"text":"You're welcome.","start":63.87,"end":64.59,"sentiment":"positive","sentiment_score":0.3733122944831848},{"text":"Bye.","start":64.59,"end":64.705,"sentiment":"positive","sentiment_score":0.3686184287071228},{"text":"Have a great day.","start":64.705,"end":65.81,"sentiment":"positive","sentiment_score":0.47668230533599854}],"sentiment":"positive","sentiment_score":0.39855845272541046,"channel":0,"num_words":8,"start":63.23,"end":65.81}]},"summary":{"result":"success","short":"A customer called Airtel tech support because their internet is cut off again. The representative, named Maureen, asked for the customer's name and checked their account. The representative then asked the customer to hold while they check the account and advised them to call back once the power is back to restore their internet connection."},"intents":{"segments":[{"text":"May I know your full name, please, for me to check your account?","start_word":31,"end_word":43,"intents":[{"intent":"Check account","confidence_score":0.15349339}]}]},"sentiments":{"segments":[{"text":"What the fuck?","start_word":0,"end_word":2,"sentiment":"negative","sentiment_score":-0.6633381247520447},{"text":"Yes. Hello? Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist Yeah. you today? Hi. Our Internet's cut off again. How come? Okay. May I know your full name, please, for me to check your account? Ain't no what? What are your names? Can I have your full name, please, for us to check the account? Adam Adam Mishabi. Okay. Does it just randomly went off again? Oh, don't worry. It's there's no power. Something to do with you guys. Oh my It's god. all good now? No. It's there's no power. It's not the thing. It's something that's in. Okay. You don't do not have the electricity right now? Can you hold that? Yeah. Yeah. Okay. I see. Once the power is back, just give us a callback then if you still do not have the Internet connection. No worries. Thank you very much. K.","start_word":3,"end_word":153,"sentiment":"neutral","sentiment_score":-0.08380161970853806},{"text":"You're welcome. Bye. Have a great day.","start_word":154,"end_word":160,"sentiment":"positive","sentiment_score":0.428747832775116}],"average":{"sentiment":"neutral","sentiment_score":-0.06888841044518255}}}}