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Hello. Good afternoon. This is Maureen from Ertol tech support. Yeah.\n\nAm I speaking with Gian? Yeah. So we just did someone already inform you that the your other number, which is you're asking to reactivate again, is already activated? Yeah. Do you know it?\n\nThat it's already active? Mhmm. Yeah. So do you want this to be to be active again or be canceled? Just continue the service.\n\nMhmm. Okay. So we're going to bill you now since today every month? Okay then. Just to inform you that the plan for that one is under four GB.\n\nIs that correct? Five g plan. Mhmm. Mhmm. So your monthly invoice for that is $45 plus the yeah.\n\nAnd plus your previous plan, which is $30, your other number, which is this number. Okay. Then we just wanted to inform you about that. Okay. We'll keep both numbers active now.\n\nOkay. You're welcome. Thank you also. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.11112343519926073},{"text":"Hello.","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.15328915417194366},{"text":"Good afternoon.","start":4.24,"end":5.14,"sentiment":"positive","sentiment_score":0.38777191936969757},{"text":"This is Maureen from Ertol tech support.","start":5.3599997,"end":8.74,"sentiment":"neutral","sentiment_score":0.2306376142161233},{"text":"Yeah.","start":9.2,"end":9.44,"sentiment":"neutral","sentiment_score":0.07562270760536194}],"sentiment":"neutral","sentiment_score":0.22750353626906872,"num_words":12,"start":3.1999998,"end":9.44},{"sentences":[{"text":"Am I speaking with Gian?","start":9.44,"end":11.139999,"sentiment":"neutral","sentiment_score":0.03939405009150505},{"text":"Yeah.","start":15.615,"end":16.115,"sentiment":"neutral","sentiment_score":0.04078313708305359},{"text":"So we just did someone already 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Yes. Yeah. Yeah. I'm, yeah, I'm a team hunting. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. It it's already activated. It works now. Yeah. Yeah. I mean, the no. I I take a okay. Yeah. I mean, just just remain as it is now. Yeah. Yes. Yes. Right. Yeah. Sure. Yeah. Yeah. Yeah. I yeah. I think five g player. Yes. Yeah. Yeah. Same age. Yeah. Yes. Right. Yes. Yeah. Sure. Thank you. Yeah. Bye. Bye. Bye. 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Yes. Yeah. Yeah. I'm, yeah, I'm a team hunting.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. It it's already activated. It works now. Yeah. Yeah.\n\nI mean, the no. I I take a okay. Yeah. I mean, just just remain as it is now. Yeah.\n\nYes. Yes. Right. Yeah. Sure.\n\nYeah. Yeah. Yeah. I yeah. I think five g player.\n\nYes. Yeah. Yeah. Same age. Yeah.\n\nYes. Right. Yes. Yeah. Sure.\n\nThank you. Yeah. Bye. Bye. Bye.\n\nYou too.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.02783595398068428},{"text":"Yes.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.21420031785964969},{"text":"Yeah.","start":12.095,"end":12.255,"sentiment":"neutral","sentiment_score":0.03618912398815155},{"text":"Yeah.","start":12.255,"end":12.375,"sentiment":"neutral","sentiment_score":0.041975751519203186},{"text":"I'm, yeah, I'm a team 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Hello. Good afternoon. This is Maureen from\n\nChannel 1: Yes.\n\nChannel 0: Ertol tech support. Yeah. Am I speaking with Gian?\n\nChannel 1: Yeah. Yeah. I'm, yeah, I'm a team hunting. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So we just did someone already inform you that the your other number, which is you're asking to reactivate again, is already activated?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Do you know it? That it's already active?\n\nChannel 1: Yeah. Yeah. Yeah. It it's already activated. It works\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: now.\n\nChannel 0: So do you want this to be to be active again or be canceled?\n\nChannel 1: Yeah. Yeah. I mean, the no. I I take a okay. Yeah.\n\nI mean, just just remain\n\nChannel 0: Just\n\nChannel 1: as\n\nChannel 0: continue\n\nChannel 1: it is\n\nChannel 0: the service.\n\nChannel 1: now. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. Yes. Right.\n\nChannel 0: Okay. So we're going to bill you now since today every month?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay then. Just to inform you that the plan for\n\nChannel 1: Yeah.\n\nChannel 0: that one is under four GB. Is\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: Yeah.\n\nChannel 0: correct? Five g\n\nChannel 1: I\n\nChannel 0: plan. Mhmm.\n\nChannel 1: yeah. I think five g player. Yes.\n\nChannel 0: Mhmm. So\n\nChannel 1: Yeah.\n\nChannel 0: your monthly invoice for that is $45\n\nChannel 1: Yeah. Same\n\nChannel 0: plus\n\nChannel 1: age.\n\nChannel 0: the yeah.\n\nChannel 1: Yeah.\n\nChannel 0: And plus your previous plan, which is $30, your other number,\n\nChannel 1: Yes.\n\nChannel 0: which\n\nChannel 1: Right.\n\nChannel 0: is this number.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Then we just wanted to inform you about that. Okay. We'll keep both numbers active now.\n\nChannel 1: Yeah. Sure. Thank you.\n\nChannel 0: Okay. You're welcome.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you also.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great day.\n\nChannel 1: Bye. Bye. 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Erutach pulled up an account and informed the customer that their other phone number was already activated and worked. The customer asked to reactivate their phone number and the representative explained that they will bill them monthly and keep the numbers active. The call ended with pleasantries."},"intents":{"segments":[{"text":"So we just did someone already inform you that the your other number, which is you're asking to reactivate again, is already activated? Yeah. Yeah.","start_word":30,"end_word":54,"intents":[{"intent":"Reactivate number","confidence_score":0.07769311}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09741618484258652},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.37959665060043335},{"text":"This is Maureen from Yes. Ertol tech support. Yeah. Am I speaking with Gian? Yeah. Yeah. I'm, yeah, I'm a team hunting. Yeah. Yeah. Yeah. So we just did someone already inform you that the your other number, which is you're asking to reactivate again, is already activated? Yeah. Yeah. Do you know it? That it's already active? Yeah. Yeah. Yeah. It it's already activated. It works Mhmm. Yeah. now. So do you want this to be to be active again or be canceled? Yeah. Yeah. I mean, the no. I I take a okay. Yeah. I mean, just just remain Just as continue it is the service. now. Yeah. Mhmm. Yes. Yes. Right. Okay. So we're going to bill you now since today every month? Yeah. Sure. Okay then. Just to inform you that the plan for Yeah. that one is under four GB. Is Yeah. that Yeah. correct? Five g I plan. Mhmm. yeah. I think five g player. Yes. Mhmm. So Yeah. your monthly invoice for that is $45 Yeah. Same plus age. the yeah. Yeah. And plus your previous plan, which is $30, your other number, Yes. which Right. is this number. Yes. Okay. Then we just wanted to inform you about that. Okay. We'll keep both numbers active now. Yeah. 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